Tristar Products

Review: the main problem is that the product (power pressure cooker xl) failed to operate after normal use ( 5 useages of 15 mins each) on the sixth try the unit was totally inert no electrical conection- itried different outlets but to no avail. The problem is that the power cord is detachable and is plugged into prongs. I doubled checked to see if the connection was secure and it was. Another problem is that the safety lock on the cover is not safe it is held in by a pressure a moveable metal pin that fits into groove held in by the force of the pressure against the cover, but it is possible for the cover to glide on the groove and open. this I would tolerate exerting extreme care if the product would function. However, I decided to call the mfgr and complain. When I called them [redacted] their rep said- they would send me another cooker- but that I would have to send the defective one back in it's original box they would send me postage paid voucher to place on the box and bring it to the post office. I explained that I no longer had the box since I thru it out after the second usage. I explained that I am 65yrs old w bil./hip replacement. no car and no one to help me. he was non-plussed. so I then told him I wanted to get my money back since the power cord was detachable that this problem might arise again-and I could not be going back and forth with this. he said the money back gty was missed by a few days and that I was not eligible. I asked for special consideration like sending the power cord to him as evidence that I was not trying to get another pot for free. he said no. I asked to talk to a supervisor and he wound up disconnecting me. I was so upset that I called the c/c comp. to file a dispute. this has been going on since sept. they will not relent.Desired Settlement: I would like them to stop fighting the refund and drop the dispute. I filed this complaint with Revdex.com since the c/c co. does not get involved with the transaction as you do. I placed this order on 4/28/2014 as of 6/30/14

I had not rec'vd it nor a notice of delay- I was going to cancel the order. I called them on 6/30/14 and complained they said it was delayed due to back order but would arrive in july- it came 07/6/14- as I did not use this cooker every day it defected shortly after the 60 day moneyback period. it was funny had they count the days for expiration of the gty. but the 3mos they made me wait for the order fulfillment is not taken into consideration. I think this company is acting in a non-business like way and does not care about customer satisfaction. I would like them to drop their dispute and allow the c/c co to allow the recrediting of my account to be permanent

Business

Response:

To Whom It May Concern,Customers account was reviewed and customer is out of the time frame to receive a refund. Out of good faith I will prove the return for a refund. The reason why it took so long for customer to receive unit was because we were on a back order due to high demand. Once we receive the unit back we will refund customer with no problem. Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it does not take into consideration that returning the unit to them is no easy feat. As I stated I am 65 yrs oldI have by-lateral hip replacement, the unit is clumsy and heavy I do not have the original box and packing materials, I have no car, or anyone to do this for me, thepost office is over a mile away, I have to take a bus to get there-originally they were offering a post paid return sticker to cover the cost of the resend, they do not offer that now. I appreciate the desire on their part to approve the refund- but it does not address the above mentioned difficulties-I am willing to send them the cover and the power cord- to prove to them that I am not able to use the unit. I still maintain that had I been notified in a timely manner that there was a back order delay I can assure all involved that I would have cancelled the order and thus would have been able to avoid all of this. My proposal to james on 9/16/14 was that they send the replacement first so when I received it I would have that box and we could arrange the defective unit to be sent to them with the return postage sticker they were offering-james refused this and as I realized that there was no guaranty that this could all happen again(back order delay, defective product returning etc), I decided against replacement. and wanted a refund.

Consumer

Response:

on 1/14/15 [redacted] of the seller wrote that she was going to e-mail (to me) the postage paid voucher,.in order to return the item.

Review: I purchased a Jack Lanne Power juicer in July from [redacted] I used the juicer for 2 weeks when the pulp collection device broke which has an activating mechanism to power juicer. Unfortunately I did not save original box so [redacted] would not exchange for me so they gave me company name to order replacement part. Ive been calling since July and still have not received anything but postcards asking me do I wish to cancel my order and I said no without part my juicer is worthless.Desired Settlement: Do get a new juicer if they can't send me replacement part

Business

Response:

To Whom it May Concern:I went ahead and sent you out a new Power Juicer. The tracking information is as followed:Tracking Number:

Service: UPSGround ServiceGuaranteed By: Endof Day Tuesday, Apr 28, 2015

Review: I placed an order on their website http://www.geniehourglass.com/ upon checking out delivery was 4 to 6 weeks. Order was placed on May 18th. When I contacted them the shipping date is now August 2015. I was never informed of the back order and any update. When contacting them I was told sorry and my order was cancelled. I believe this is false advertising at it's finest.Desired Settlement: I am sure there are other people just like myself expecting a delivery within a month and not finding out that it's 3 months. I would also like them to inform people before the order is placed that all items are on back order.

Business

Response:

To whom it may concern,The Genie Hour Glass is a brand new product is currently experiencing a very large back order. We initially inform our customers to allow 4-6 weeks for delivery. Should the back order extend past this time frame our customer's are notified of the longer waiting period. The customer is then given the option of waiting the back order through or cancelling the order. This particular order was made on 5/18/2015 and has not even reached the 6 week time frame to even be notified of the extended back order. The customer's account is not charged for the product, as we do not charge until we ship an item.At the CUSTOMER"S request on 6/9/2015, the order was cancelled. There is no refund to be made to the account as the order has not been charged.Thank youFilomena

Consumer

Response:

Review: 10661451

I am rejecting this response because: the company knew there was a large back order delay and decided to wait until the sixth week mark to then notify customers. A good company would notify customers immediately. I told the rep on the phone that I was chatting with another rep who offered me a discount of $7.50 if I kept my order and wait for the items. I hung up on the rep from the phone who proceeded to cancel my order. Again this is not good business practice customers should be told immediately about the back order not wait until the last day the customer is expecting it! If no refund is necessary then I am satisfied on that end but not satisfied with how the customer service and business operates!

Review: I ordered a Copper Wear Knee Sleeve (buy one get one free) and Ankle Sleeve (buy one get one free). I contacted them 2 days after the items arrived (I wanted to exchange the knee sleeves for a larger size, and return the ankle sleeves b/c I didn't like the way they fit). They told me to call back in 2 days b/c their system wasn't working and they couldn't process the request at that time. So I did (call back in 2 days). Then the customer representative told me that because I used PayPal to pay, he could neither refund my purchase, nor could he exchange the Knee Sleeves. I asked to talk to a supervisor. The supervisor informed me that she couldn't help me. Then later (after I kept asking why I can't just send them back and they send me the right size), she said that her system wasn't working and to call back in 2 days. I'm fairly certain that if I call back in 2 days I'll be told to call back in 2 more days.

Under their FAQ (on the following website), http://www.copperwear.com/faqs.php there is a question of "What is the Return Policy?" The answer (also posted to their site is, "We offer a full 60-day Money Back Guarantee (less Processing and Handling)" So then why can't I get a refund or exchange?Desired Settlement: I was charged $41.96 total. $13.98 was processing and handling. I would like a refund in the amount of $27.98 per their return policy posted to their website.

Does not work as advertised. The Times are off, it takes forever to cook. I tried returning it and I got a very rude person trying to pressure into keeping it by charging more money for the return, then saying they will give us a discount to keep it. At the end of it, it turned out that I was going to spend so much taking a loss that it was not worth the trouble. When I called to complain 2 weeks later, they said we are out of our 60 day return policy and they couldn't help me.

Review: IN AUGUST I ORDERED ELBOW COMPRESSION SLEEVES FROM THEIR COPPERWEAR LINE.IN OCTOBER RECEIVED POST SAYING THERE WAS A DELAY,NOT IN STOCK.WAS TOLD CAN CANCEL FOR PROMPT REFUND OF 30.22.WHICH I DID CANCEL HAVENT HEARD ANYTHING SINCE.Desired Settlement: PLEASE SEND REFUND

Review: On 8-28-13 I ordered Clear T. V. . On 8-30-13 The item was shipped too me. I got the item in Sept. some time. They sent me, more than I asked for so, I called and told them about it. On 11-14-13, I sent back half the stuff, and keep half. I asked for a refund for the stuff I sent back. I've made 10-15 calls to this Company. They told me my refund was sent back. they lied. I checked with my bank. My account is open and in good standing. All they did was move me from one person to another. When I did talk to someone, I was told a refund was on the way. They give me three refund dates 11-14-13, 1-6-14, 1-29-14. You can look at the order info. Comfirmation # [redacted]6 order # [redacted]. They owe me a little over $100.00. They billed me two much money. All I'm trying to do is get my money back. They have the returned items and they have my money. This is Clear T.V. phone # ###-###-####. I'm asking for your help to get my money back. I hope you can help me get my money back.Desired Settlement: All I want is to get my money back. I've all ready told my family and friends not to use this company. This has made me stop doing bussiness with stuff on T.V.. If I can't find it in the store I will not buy it now.

Business

Response:

To whom it may concern,

We have issued two refunds on account number [redacted]. One refund was on 11/14/13 in the amount of $ 44.93. The second refund was on 4/16/14 in the amount of $ 60.91, both refunds have been rejected from Mr. [redacted] credit card/Bank. I have e-mailed my accounting department to look into why they rejected the refunds and have them re-issue both refunds.

Thank you,

Consumer

Response:

I've been trying to get my money back from this company since, 8-2013. If you look at the file there info. They say they have tryed to refund my money two times. They are lieing. The 1st date they give is 11-14-1013 for $44.93. The 2nd time they say was 4-16-2014 for 60.91. The dates don't add up. The second date has not come yet. It's two months from now. Thrid they misspelled my name. Its not [redacted], [redacted]. ( I'd like to Reject this Business Response ) .

What I'd like is for this company is to send me my money in in a check. Both times they said they tryed to send me my money. The grand total of 105.84. I'm just looking to get my money back. This company is holding my money and I'm a disable-vet. I will never order anything online or by phone again. If I can't get it from a store I will not get it. I have a total of 4 or 5 e-mails from you. Can you please send me a web site thats easy to log into. THANK YOU.

Business

Response:

To whom it may concern,

We issued a refund to Mr. [redacted] on 1/6/14. The refund was rejected by the credit card/bank. I have sent an e-mail to our accounting department to have them look into this and do what they need to do to see why it rejected and have it refunded right away.

Thank you,

Consumer

Response:

I still have not recevied my refund, The company does not know what they are saying, there has been some sort of mix up with the dates because they are stating they gave me a refund in April which April has not come yet. When should I be expecting my refund? I rather you send me a hard check, send it to the Revdex.com and they will send it to me

Business

Response:

To whom it may concern,

We can not control when a customer bank or credit card company rejects a refund. Mr. [redacted] will in fact receive his refund as we tried twice to issue it. I sent an e-mail to our accounting department and we have in fact tried to issue it again. To date there is no issue. Please allow a few more day to receive.

Thank you,

Consumer

Response:

I do not know what they are doing, I still have not receive my refund and I gave Tristar the New debit card and the only reason I have a new one is because we could no longer read the 3 digital code on back. I feel that they should just give me the run around, just like they stated in the last response THAT THEY REFUNDED ME IN APRIL, WHEN APRIL HAS NOT EVEN COME AT THE TIME.

THEY ARE JUST PROLONGING THIS THEY KNOW THEY OWE ME THE MONEY. I DO NOT WANT THEM TO PUT IT ON THE CARD I WANT THEM TO SEND A HARD CHECK!!!!

Business

Response:

To Whom It May Concern:

We have attempted to refund this customer multiple times. The customer has a chargeback on the card, not allowing the refund to go through, so it keeps getting declined. We have the chargeback case number if needed. I will contact our accounting department in order to have a check mailed instead.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I returned a product - I decided I didn't need it after all. The item was received by the company on 4/4/14 since they sent me an email to this effect. I have made at least 5 calls to customer service to inquire as to the whereabouts of my refund of $99.99. Each time I am told that the refund is forthcoming. Today is the 20th day sine they received the returned item and I am in need of the refund.Desired Settlement: I would expect my refund as soon as possible.

Business

Response:

To Whom It May Concern,

This customer was refunded on 4/24.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: hi , I purchased my health master about a year or so ago. don't remember where we purchased it from. it was working fine till today. suddenly motor stopped. I called them multiple time to replace or fix the motor problem, as motor has life time warranty. they responded stating that warrenty is only there till the product life. what it means is if product is discontinued by manufacturer then warranty has no meaning. My issue is that this is simply a cheating. if they give life time warrenty then they should stay behind it and replace te product for free with another similar product or fix the motor which is cover under the warranty. They did not do either of it. Instead they are now selling me refurbish model for 75 dollars. How can this be legally right ? What I don't understand is that once you give lifetime warranty you have to stick by it. Otherwise one can buy a product not knowing what they are buying and if the product is discontinued with in few months then you are automatically out of warranty. and purchase has no warranty anymore.Desired Settlement: Fix Motor or Replace.

Business

Response:

To Whom It May Concern,

We sincerely apologize for this inconvenience. The warranty on the motor is covered for the lifetime of the product because once items are discontinued, the parts are not carried anymore. After trying to locate an account, it seems that the unit was not purchased from us as I cannot locate an account with the contact information provided. If the units are resold by third parties, the limited lifetime warranty is not transferable between owners. We typically require you to follow the warranty instructions which include sending your unit back to our return address with a check or money order in the amount of $29.99 to cover the return postage. As a one time courtesy, I will have a new unit sent to you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just so we are all clear, I did offer them the check of 29.99 for shipping. In any case, please do let me know by when I must expect a new product as they promised and if does not come who do I call or talk. I thank Revdex.com for looking into this matter and helping. I also thank the Business/Health Master for offering me a replacement product.

Review: They have been sending me the wrong order FIVE times since I placed this order in January 2014 and it took them five months to figure out that this item is not available although customer service kept telling me it was. Now I am trying to receive a credit for an item that is no longer available after returning their merchandise the last time in July 2014. They have verified that I am due a refund and have promised verbally two times by telephone that they would issue a credit to my credit card for merchandise I have returned because they keep sending the wrong order. Two supervisors have said that I will receive a credit within 3-5 days since July 8, 2014! No credit has been issued and when I called a third time they are rude and disconnected my call. Order # [redacted]Desired Settlement: Credit my card for merchandise that is no longer available.

Business

Response:

To Whom It May Concern,I am issuing a full refund. Please allow 2 business days for processing.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed my order 7/22/14 at 12:30PM and after giving rep [redacted] from Healthmater on phone all info, including cr.card number, and before I could ask questions, he either hung up or we got cut off but not from my end. I immediatley called back to see if order went thru and was told I had to call back after 6:30PM (info wasn't in computer I was told). I didn't know what I was getting and had questions. Called back at 7PM.Got different rep and was told I was enrolled in receipe club which I cancelled and that I wasn't getting any receipe book as advertised on computer and I was originally told by first rep I would get "complimentary" books as advertised that come with healthmaster. I was now told NO I wasn't getting them. When I called the first time today the message said its usual "Thank you" and that I would be receiving a $50 Walmart gift card upon my ordering healthmaster. When I asked the rep tonight, he transferred me to a Walmart rep( I guess) and I was told there was $1.95 S&H for them to send me a package on how to claim my gift card. Sorry, I did not get that from oiginal message. It definitely said I would receive a gift card upon ordering. I feel I was ripped off and conned. Not only did I waster ALL afternoon waiting to call back and making 3 calls and now I was told I would have to call back tomorrow to speak to a manager, but I am not getting any receipe books and I am not getting a gift card. This healthmaster cosst $200. This is not a way to conduct business. This is false advertising to get you to order something.For that price a business should be run better. Customer Care , belive me, did not care about me as a custoomer. They did not try to resolve the issue but abruptly stated, "they could not help me" and that I should call back tomorrow. I would like to resolve this matter. I will settle for ALL the receipe books which is Garden Fresh receipes plus 3 smaller books on Smoothies & power drinks, ice cream & soups. I would also like a gift card for $50.Desired Settlement: I would settle for the receipe books as stated above/the ones they promised on TV or any other receipe books PLUS a $50 gift card as stated in their message. I would entertain any settlement ideas they have.

Business

Response:

To Whom It May Concern,

The customer is receiving the Healthmaster Elite and the items it comes with - The garden fresh recipe collection (100 recipes inside) and the Super Slim Me Eating plan. Any additional recipes are part of the Recipe club. The offer for a gift card is a third party offer and the customer will need to speak to the third party on what needs to be done to receive the gift card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

One receipe book was sent with the Healthmaster. I will accept.

Review: At about 10:00pm on 8/1/13, I ordered a "buy one - get one free" aqua rug from the website aquarugdeal.com. The purported charges were to be $19.99 for two aqua rugs plus a $7.99 charge for processing and handling of each of the two aqua rugs (this includes shipping according to the rep I spoke to on the phone today). This comes to a total of $35.97. After giving my credit card info, I was offered a number of other "upgrades" and other offers. I agreed to a $4.99 upgrade to a thick pile on my aqua rugs. This should have brought my grand total to $40.96. You can imagine my surprise to find an "Order Total" charge of $78.92. This included: 1) Deluxe Aqua Rug - BOGO Free (quantity 1) $29.97 charge, 2) Aqua Rug Deluxe (quantity 1) $24.99 charge, and 3) a shipping charge of $23.97. I called the customer service number (###-###-####) today (8/2/13) at about 11:50am, to report my concerns about the overcharges and other rug I did not order. I was told by the representative that he couldn't do anything for me, that I had ordered what I had ordered, that the items had been shipped, and that I would be responsible for all charges. I told him that this was nonsense and that I wanted to cancel all dealings with him and the company he represented. I have contacted my credit card company and told them that I will be disputing the charges when they are posted to my account. I waited to call the customer care representative until the next day because of the days and hours posted as to when a representative would be available per aquarugdeal.com directions.Desired Settlement: If someone goes to the website aquarugdeal.com and tries to buy a BOGO Free aqua rug, they will likely encounter something like I did. I want all charges dropped from my credit card. I want someone from the Revdex.com to try and order a BOGO Free Aqua Rug and learn what I have regarding this website.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows we have receive the package back on 12/02/2013. We attempted to refund cusomer but the refund was rejected. We will send customer a refund check. Customer will receive refund check in 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased the Montel Williams Healthmaster Elite along with a 3 year warranty on 3/12/14. Order # [redacted]. The item is barely used, but now smells like burning wires and the smoothies taste burnt. I called customer service on 11/9/15, spoke to Jude, who assured me that I would have a replacement shipped to my winter address in Arizona, I would receive replacement within 7-10 days. He stated that I would be contacted within 2 days by customer service. Today, I called again ( not yet the end of the business day) and am now told by [redacted] that there is NO replacement for this item as it is no longer in production. She states a supervisor looked at my looked at my account... someone will call me back. This is ABSOLUTELY ludicrous. I bought the extended warranty, have the machine a year and a few months, and there is nothing that can be done?? This is blatant fraud. I am requesting a FULL refund for the machine as well as the warranty. And am notifying the attorney general of the business practice of this company. Please advise.Desired Settlement: FULL refund immediately

Business

Response:

To Whom It May Concern,Account was reviewed and customer was promised a replacement unfortunately we were on a back order. The health master line has been discontinued but we still have Health master that can be replace. I will send an entire unit to customer right away, Tracking number [redacted] The health master has a 60 day money back guaranteed. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The Perfecter itself is good. It's the $24.95 each month for LMG Rewards, Rewards Plus, and/or Traditional Home that shows up on our credit card each month after you order the Perfecter and receive it and pay for it in full, and charges are on credit card are tricky. They show up as a reward charge after we have an airline ticket on our credit card(which is ours), to make it look like our flight reward program. When we don't have a flight on that month, it shows up as Traditional Home, which was on the credit card along with baby items and furniture which I ordered and I paid for. They slip that $24.95 in each month and label it whatever goes along with what we have charged that month. I bet there are several people that have been ripped off by these charges and either still are or they finally caught it and cancelled it. The reward charge phone numbers that are on the credit card charges are ###-###-####, ###-###-####, or ###-###-####. The Perfecter phone number is ###-###-####. We have been charged $24.95 a month since May 2013.Desired Settlement: I would like a full refund of $24.95 times 7 months plus for NO ONE ELSE to have this done to them. The refund would be nice, but more importantly, just get the word out there and stop this from happening to ANYONE ELSE.

Business

Response:

To whom it may concern,

When placing an order our customers are offered third party offers, our customer can accept or decline any offer. I am accessing Mrs. [redacted] order and I show that we charged her $99.99 for the Perfecter. I can send a copy of the invoice or you can access it by visiting www.customerstatus.com. We are not associated with the third party offers. Mrs. [redacted] will need to contact the third parties to have the charges stop and refunded.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: When researching my charges on our credit card each month for 24.95, it pointed back to when I ordered the Perfecter and paid in full for it, they connected me to this situation. I did not want anything else but the perfecter. I don't recall agreeing to a 24.95 a month charge for anything else. No, it may not be the Perfecter charging these charges, but these charges have happened ever since I ordered and paid in full for the Perfecter. In my opinion, if they do not want to be connected with this, then do not allow any more offers that "they are not connected with" to be allowed to even be involved with the phone orders!!!!

I do want to add that the Perfecter that I ordered and paid in full for, is a great item and I do use it every day.

Thank You,

Regards,

Business

Response:

To whom it may concern,

We charged Mrs. [redacted] in the amount of $ 99.99. She is paid in full. We are not charging her for anything else. She can access her order by visiting our website at www.cutsomerstatus.com.

Thank you,

Review: I am trying to return a Perfecer that I ordered online which, after trying to cancel the order, I said okay to a lower price. After receiving the product I read the pamphlet accompanying it and realized that this was nto something that I would use.

I then called the company (I thought) to find out how to return it as the ad says 60 day money-back guarantee. I was told by[redacted], a supervisor, that I agreed to a final sale due to the discount that I got! I said that I would never have agreed to that stipulation and he just kept repeating that that is company policy. [redacted] then told me that all phone calls are recorded and that they can listen to the call and let meknow if I agreed to it. I asked him if I could hear the call also and he said "No, the calls are just for the company to listen to". The call ended up with [redacted] hanging up on me.

I am sending this back with a note asking for a refund.

Please advise me as to what can be done to assure me of this refund and to list this complaint with your service.

Thank you.Desired Settlement: I woukld like a complete refund as advertised!

Business

Response:

To whom it may concern,

We have a 60 day money back guarantee on all of our products. I see that we issued a credit of $ 15.00. If Mrs. [redacted] would like to return the product she would need to send it back to the following address:

If she is willing to keep the product I will be more then happy to issue another credit of $15.00? Please have her contact customer service if she is wanting to keep the product ###-###-####.

Thank you,

Review: Tristar Products will not honor the lifetime warranty on the motor of their Montel Williams Healthmaster Blender.

Blender was purchased 2/2/2010. 3 year extended warranty purchased. Blender was not used for several years due to cumbersome style. When used again in 2/2014, motor smoked and smelled of burning plastic. I called customer service and was told to send motor back with $79.99 - but motor was on backorder. I could not see sending money for a backordered item. Continued to use blender (thinking the smoke & smell were "new" burn off). 6/16/14 noticed the appearance of rust colored liquid on the bottom of blender carafe and top of motor base. Called customer service. Asked if this was due to a broken seal in the blender jar or the motor. Customer service rep said it was the motor. However, replacement motor not available, but to send $79.99 for new unit. Website clearly advertised the Living Well HealthMaster motor is warranted for the lifetime of the original purchaser. While the 3 year warranty I purchased has expired, I feel the lifetime warranty on this motor should be honored. I am not interested in sending this company $79.99 for a backordered item!!Desired Settlement: I would like a full refund for this item. I paid $244.94. $214.96 for the blender and extended warranty and $29.98 for P&H. I have been able to use this blender for approximately 60 - 90 days, before see the rust colored liquid around the blades. I believe this is seeping into my blended drinks. I truly believe this cannot be a good thing! Please help. Any assistance you provide will be appreciated. I have had no luck working with the representatives of this company.

Business

Response:

To Whom It May Concern,

I apologize this account is from 2010 which is past the 60 day return policy. As a courtesy, I will have the Healthmaster Elite blender, the latest model, sent to the customer at no cost.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Tristar Products is only addressing part of my problem!

If I accept the replacement of the newer model, the HealthMaster Elite, I also want details on the specific warranty it will contain.

Will the motor have the same lifetime warranty, as my original model?

What if I experience another problem, such as oil leaking from the motor and or the motor not working, or any other problem I've found in my research??

How will future problems be handled??

Do I have to again contact the representatives on Tristar's 800 line??

What is the timeframe I must identify any such problems?

What happens if I accept TriStar's offer and the new unit shipped to me arrives damaged?

Do I have to get Revdex.com involved again???

There are still some unanswered questions surrounding TriStar's offer of a "simple replacement".

As you can see, I am a consumer who has lost ALOT of the faith I had, just because of this experience!

I expected to be working with a company who stands by their product.

I did not expect this company to simply send me another "newer model" and not provide any details about the warranty.

My blender does not work, without making a complete mess!

I have been told by TriStar's representatives that the messy problem is due to the base (motor) of the unit.

The motor has a lifetime warranty.

The warranty is the WHOLE issue!!

Why, exactly, is the motor not available for replacement??

I would be a happy customer if my money were simply refunded.

Regards,

Business

Response:

To Whom It May Concern,

A new Elite unit was sent and shows that it was delivered yesterday. There should not be any leaking issues with this unit. The motor is covered under our limited lifetime warranty. This warranty is valid for the lifetime of the product. If you should need to enact that warranty during the lifetime of the product (I do not believe you will) then you would simply follow the warranty instructions outlined on our website - a brief summary is that you would have to send the unit back to us if there are any issues and include a check or money order in the amount of $29.99. This covers the return postage of a replacement unit sent to you. I sincerely apologize but your account is too far past the refund period - it was purchased more than four years ago, so this replacement of our latest model is the best I can do for you.

Sincerely,

Review: I purchased a[redacted] blender from Triststar products. It quit working altogether (the "on" button would not light up) and was a useless piece of equipment. I called customer service and was treated poorly, given the "run around" and was not able to talk to a supervisor. These sales practices are deplorable and the [redacted] machine was not cheap. I expect some sort of compensation from this company if they want to continue selling me their products. Absolutely the worst experience I have ever had and feel that [redacted] ought to be aware of the non-service of this product he endorses!!!Desired Settlement: I would either like a new machine or a refund of my cost.

Business

Response:

To Whom It May Concern,This order is from 2011 and is almost 4 years old. Unfortunately, the model purchased has since then been discontinued. Typically warranty procedures are to send the unit back to us with a check for $29.99 and a replacement would be sent, but in this case, the warranty is valid for the lifetime of the product which is over. As a courtesy, I will have a [redacted] Elite unit sent to you. Is the address on file still valid? [redacted]Sincerely,[redacted]

Review: I purchase a HeathMaster blender a few years back which claimed a 100 year limited warranty on the unit. Recently, the product started emitting a dark, oily substance accompanied with a burning odor when I used it. On Friday, January 16, 2014 I called the company to see what resolution could be given for the problem. After waiting on hold for almost an hour, I was told by [redacted] that there was no resolution for the problem since the model I purchased was no longer manufactured by the company. I repeatedly asked if there was any other means to bring some resolve to the issue. He offered nothing except an apology stating the warranty was limited even though it clearly stated it was for 100 years on the motor. Please assist in bringing some resolution to the problem.Desired Settlement: Refund the purchase price of $150.00

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows customer originally placed the order on 3/17/2010 for a total of $179.96. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $34.99 to cover return postage and handling to the following address: Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492. For the inconvenience I will send customer a brand new unit right away. Customer will be receiving unit in 4-5 business day.

Consumer

Response:

I am rejecting this response because: HealthMaster promised to send a new unit within 4-5 business days, but I never received it. HealthMaster does not stand behind its promises or warranties.

Business

Response:

To Whom It May Concern,Customers account was reviewed and we have shipped out the package 1/30/2015. The UPS tracking number [redacted] shows the package was delivered on 02/05/2015 at 1:51 P.M.

Review: Placed order for ONLY 19.99 and 9.99 s&h.was charged 59.98 on Visa for somethingI didnt order.Call company, was told I could get a discount.Explained I didnt order and they had no right to charge on my Visa.Was told to send back and will be refunded.I NEVER got anything!!!!!!this is a scam!!!!Desired Settlement: Get product I did order.and right amount.not be overcharge for something I

didnt order or get.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows the order was placed on 12/30/2014 for 2 offers of buy one get 2 free, The total came to $59.96. Customers packages were tracked and it shows one package has been delivered on 2/5/2015 and the second package was delivered today 2/9/2015. Customer can refuse the package and we will refund customer in full no problem. I will also email a prepaid label to customer to return at no charge. Sincerely,

Consumer

Response:

I am rejecting this response because:what about package I never got?then never got sticker.im going to have to pay for shipping, send order I didnt order and still have to pay for ones I never got.Company doesnt know what they are doing and im out about 60 bucks for 3 crappy pants I didnt order or have to pay to send back.SCAM, SCAM, SCAM,

Business

Response:

To Whom It May Concern, Customer will not have to pay for the package to be return. I have sent customer a label for free returns. Once we receive the package we will refund customer in full.

Review: I ordered two different products (bras) from Genie Bra on 1/22/15. My credit card was charged $34.98 on 1/23/15. The bras I received did not fit, so I returned them on 2/3/15 for an exchange for the next bigger size. I received one of the items, however, it was in the same size that I ordered in the first place. I returned it again for exchange, and have not heard back from the company. I have called customer service, and also emailed them, but nothing has been done as of yet. I never did receive the exchange on the other item I ordered. At this point, I would like my money back, as I am tired of waiting on the items.Desired Settlement: I do not feel that I will ever receive the items I ordered, and would prefer to get my money back, preferrably by check.

Business

Response:

to whom it may concern:A refund was posted back to your CC that we have on file for the amount of $34.98. You may keep the 2 exchanges that were made.

Consumer

Response:

I am rejecting this response because: I checked the transactions on my credit card account, and no refund has been posted as of 4/15/2015 at 9:36 P.M. Also, there have been no exchanges sent to me, so there is nothing for me to keep, as they suggested.