Tristar Products

Review: I ordered two digital HD antennas and one amplifier. The company charged me for two amplifiers, which are $14.99 each. I called the company and told them the order was wrong, as they had sent an invoice to my email on March 12, 2014.. I called the company the next day and told them I had only ordered one amplifier, but was charged for two. The agent told me he would give me a $10.00 credit, once the order had been delivered. When I called to get the credit after the ordered delivered, on March 18, 2014, the agent asked me if I had been told that if I take the credit, then I would not be able to return the order, and I told her NO. I hooked everything up and the amplifiers do not work at all, and they refuse to refund my money. The antenna's by themselves will not pick up hardly any channels. I called the company today to tell them that it does not work, and the they refuse to reimburse my money, on 3/29/14.Desired Settlement: I want my money back as this stuff does not work, as the commercial indicated.

Business

Response:

To Whom It May Concern,

The customer placed the order with our automated ordering system and entered a quantity of 2 for the amplifiers, which is why 2 amplifiers were sent. She did accept the final sale offer, in which an email with the terms and conditions was sent. As a courtesy, we will still allow the customer to return the items if she would like to. I will also ensure that she receives a full refund.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also don't expect anymore charges by this business to my card, and a FULL refund.

Regards,

Review: I ordered 3 genie bras from this company. I tried on one only and the zipper broke. I paid $71.94 for the three bras. I sent everything back for a refund with an RMA number. I only got $30.00 back. I want a full refund of $71.94. It doesn't take $41.94 to ship three bra's from New Jersey to Virginia.Desired Settlement: I want the remainder of my order of $41.94 cents refunded to my credit card. This company is a silly ripoff.

Business

Response:

To Whom It May Concern,Customers account was reviewed and we have received the goods. The reason why customer did not get a full refund is because the policy is 60 days money back guarantee less the proecessing and handling. Out of good faith we will refund customer in full. Customer will receive refund in 2-3 business days.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will wait until I get the full refund as stated in the business reply before asking this case be closed.

Regards,

Review: The 1st Health Master we purchased quickly went defective with the motor and pitcher with normal use. Product certainly did not stand up to advertising. So when I called re life time warranty, I was told for $49.50 fee they would send me a new "upgraded version" one. So when that 2nd one goes defective, I call health master and am told for another $29.99 and plus my cost to return defective one, I can get another health master. For life time warranty, they are certainly charging me a lot to replace their defective product.Desired Settlement: Replacement without anymore out of my pocket expense or refund of my money. And an apology for over marketing a poor quality product. My magic bullet for a whole lot less lasted way better and longer than the very expensive health master.

Business

Response:

To Whom It May Concern, If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $29.99 to cover return postage and handling to the following address: Tristar Products Inc., [redacted] Out of good faith I will send an entire unit at no cost. We have created a label for customer this is the UPS tracking number 1ZX[redacted] Please allow 24 hours for tracking to be activated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that they are saying in the email that they are sending me a new one without my having to ship the old one back and pay the $29 fee before they send the new one. If so yes I accept.Thank you.

Review: I ordered med size bras and then called them telling them they did not fit. They sent me a shipping label and sent me large in exchange. I got the large and then called them back saying they did not fit. I was told to send them back so I used their label and sent them back. I was told I would get a refund. I called a few weeks later and was told they could not refund my money since it was past their 90 days. I asked for them to send back the med then. A few weeks later I called back asking where my shipment was and they told me they never received the med bras back. I told them I used their label and sent it back. They were to check into it. After a week I called back. I was told by a supervisor I had hung up on the last supervisor according to their notes. I told her no, I was told she would check into my complaint and get back to me. Again this one said I did not return my med bras and I told her I shipped them back last year with their label. She said she would check into it and call me back. I'm threw with this mess so I'm now coming to you.Desired Settlement: I would like a full refund for the bras including shipping since they can't seem to figure it out. If that is totally not possible, then at least the med bras.

Business

Response:

To whom it may concern,

A refund of $59.97 was refunded back onto Mrs. [redacted] Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Thank you,

Review: I purchase a flexable hose from the company and it leaked . There was a 60 day guarantee on the hose and I return it to them within the time period. They sent me an e-mail that a new one is being sent out to me. I still have not receive it. When I call them to find out the status of my new hose they give me all kinds of excuses why I can't get the new hose or I am put on hold waiting for a person to talk to. I would like to have Revdex.com check into the company to see if they are a"SCAM" company

Product_Or_Service: flex-able 25'

Order_Number: [redacted]7769Desired Settlement: DesiredSettlementID: Replacement

To have them ship me a new flexable hose as they promise to do so in an e-mail they sent to me

Business

Response:

To whom it may concern,

I have issued a full refund in the amount of $35.98 back onto Mr.[redacted] master card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Thank you,

Review: I saw an advertisment on tv on an Antenna. I order it Jan 6 2014. I call them and they said it was mailed. I was suppose to receive the first packagebon 1/30/14 & the second one on 2/5/14. Neither package were received. This order was to be delivered to [redacted], [redacted]. # [redacted]. We have never had any problems with deliveries to this address. My son even put a paper on the door that any delivery to him could be leftt at the store on the first floor. It took me many calls before they said my order was delivered. I believe this company is a scam or they are playing with the consumers money. Today I call again and they said the packages were delivered on 1/30/14 & 2/5/14 but the packages has not been received. They told me that they will ship them out again but I told them I wanted my credit card credited with the full amount. They said I'll have the money credited within 3 to 5 days but I do not believe them. When I plCed the order they said the had the merchsndise in stock and they would expedite the order. Ehen I called ahain they said it was in back order because they did not have it in stock. The next call I made they said they were expecting a spihment soon. Everytime I call it was a different excuse. I want them reported as a scam.Desired Settlement: I want my money refunded to my credit card and I want them reported as a scam. This company is playing with the consumer's money and good faith if it is true that they are a legit business.

Business

Response:

to whom it may concern,

Mrs. [redacted] was fully refunded in the amount of $ 43.47 on 2/7/14. The refund was placed back onto the Master Card ending in [redacted]. Please have the customer contact their credit card company to verify the refund.

Thank you,

Review: Hello I am writing to complain about the clear tv product my first issue is the product was nothing like the comercial had advertised the antena only got me 2 channels an the antenna I purchased at Walmart gets me 18 channels another problem I have is that I purchased it in November an received it in December an sent it back the next day an still have never received my money back not to mention I bought two of these an I have also emailed them many of times an called many of times but no refund so that is my reason for writing I would greatly appreciate if u can help me out thank u an have a lovely day :)Desired Settlement: I would just like my money back because the product was not as advertised

Business

Response:

To whom it may concern,

I do not show that we received the returned product. This is why Mrs. [redacted] was not refunded. I will file an investigation on the product and take Mrs. [redacted] word that it was mailed back. I have issued a refund in the amount of $ 35.93. The refund was placed back onto the Master card ending in [redacted]. Please allow about 3-5 business days to receive.

Thank you,

Consumer

Response:

I still have not received my refund as I was promised when should I expect it

Business

Response:

To Whom It May Concern,

After investigating, we still have not received any returns. As a promised courtesy, we will take her word for it and I have issued the full refund of $35.93.

Review: Hello. When the customer calls to place and order for the product (clear t.v.), you are not speaking to a person, you are following prompts and a recorded message talks to you. So I ordered four of the tv antennas, and gave them my credit card information. The antennas do not work in my geographic area. I found this out when I called the company back after I recieved the product. The person on the phone told me that it wont work in my area. I think they should have told me that before I spent $150 on their product. I asked for a full refund and they told me that I would have to ship all four back, pay the shipping, and they would give me a $30 refund. I asked to speak to a supervisor and told her the same. She basically told me a refund is not possible and then hung up on me. I feel that I should not have to pay for any of this. They should let people know right away if the product will not work in their area before they spend $150.Desired Settlement: I would like the company to contact me and then to give me a full reimbursement, including shipping costs back to them.

Business

Response:

To Whom It May Concern,

We apologize that the Clear TV did not work for you. On our advertisements, we state that the antennas work best within a 25 mile radius of a transmitting tower, but it is all dependent on the broadcasted channels in your geographical area. Typically returns are less processing and handling, but we will be more than willing to issue you a full refund of $146.82 once we receive the items back as you state they did not work for you.

Sincerely,

Consumer

Response:

Hello. I truly appreciate the work you have done on my account with ClearTV. However upon reading the status on my refund they did not return the full amount that they have promised. They promised to refund the full $146.86. Now on my return status they say they are refunding only

$114.86. That leaves me to pay the $31.96 shipping for the product which they failed to tell me does not work in my area! I don't feel I should have to pay the ridiculous amount of shipping of their faulty product. Also, I had to pay the cost for shipping on return of their product in order to get my refund! Please help.

Review: I ordered 3 of their Genie sport bras in Sept for a trip in Oct. but they didn't arrive on time. I was surprised at how slow their orders were processed but still patiently waited. I returned from trip and they still had not arrived. Finally I got a notice with tracking followed by the Pst Office sending me a notice that my package was being returned since it was "undeliverable." I looked closely at their notice and realized Genie bras had put the wrong street name on the address. I called their customer service ph # and they apologized and corrected the street name on their computer. Then they said they would IMMEDIATELY send out the replacement package with the correct address and wouldn't even wait to receive the other being returned. I asked them would it be that day (Nov 7) and they said no since it was Friday afternoon but it would definitely go out on Monday, 11/10. Today (11/24) I called them again and found out it still hasn't been sent but will be sent in 7-10 days. (This conversation was first with a woman and then was with Andy, the supervisor). I told him that wasn't good enough and it should go out today! I have been patient long enough. He said when I get the package to call back and they'd credit me $7.50. I told him I shouldn't have to keep calling and that that small amount isn't good enough and they know this isn't the way to treat customers and I was reporting them to the Revdex.com. They should ship immediately and probably include free items at this point.Desired Settlement: Send it immediately and give big adjustment of price or send free items.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows, customer typed the wrong ship to address while she was placing the order on the web. Customer called on 11/24/2014 into our customer service department and we have taken care of the matter. I will also expedite replacement. Customer needs to allow process time of 7-10 business days.

Consumer

Response:

I am rejecting this response because: it does not address the issue. I was told on the 7th that my package with the correct address would be shipped on the 10th! All of the other details are also not being acknowledged. The response is basically a form reply telling me to wait 7-10 days which is inappropriate at this stage. The street name error was on their part but even without that problem, the original shipment took way too long to fulfill and then the corrected shipment should have been sent out when promised. Also, some apologies and price adjustments if not free products should be addressed.

Review: The television offer was for a pressure cooker for the price of $120. The advertisement said that you could make 4 payments of $39 and that shipping was free. Well they took my checking account information and withdrew the entire amount AND charged me for shipping. Something I didn't realize until I went to the ATM to withdraw money and was short $100 of what I expected. When I received the pressure cooker I did not receive a receipt from my purchase either.

I'm a disabled senior citizen and They took advantage of me by taking my information and withdrawing all of the money at once. Luckily I had money to pay for it but I live on a paycheck to paycheck basis. I am extremely disgusted and dissatisfied with this company. When I called the 1800 number on the box to return it I was told I would have to pay for the shipping and they would have to receive it before granting the refund. I will never ever do business with these scam artists again.Desired Settlement: I want them to send me a receipt outlining the charges that I paid.

Business

Response:

To Whom It May Concern,The reason why customer was charged in onetime payment was because customer paid with a personal check. We do have the payment plan offer unfortunately he does not qualify because of method of payment. I will attach customers invoice as customer requested. Sincerely,[redacted]

Review: I placed an order with the company over the phone. The charged amount that I authorized in the amount of $144.98 showed up on my bank statement, along with a charge that I did not authorized in the amount of $63.32. I called the company many times and was told many times to try back so that I may speak with a supervisor. When I was finally able to reach a supervisor whose name and ID # are [redacted] #[redacted], she told me that the debit had been made to my account in error and it would be taken care of. The debit has still not been removed from my account as promised. I tried calling the company back and told them my problem, only to be put on hold in excess of 20 minutes and then disconnected. I called back again, only to be disconnected again. I called back a 3rd time and spoke with [redacted] ID#[redacted] and was told that it had been taken care of, but it has not, as the charge is still showing on my account.Desired Settlement: I would just like them to refund the $63.32 that they fraudulently deducted from my bank account.

Business

Response:

To Whom It May Concern,Customer account was reviewed and the total came to $144.98, and I will attach invoice as proof. I am not sure why she was being charge an extra amount. If customer can send me proof of statement of both charges through fax I would gladly take a look into the second charge. Please provide fax number to customer ###-###-#### attention [redacted]. Sincerely,[redacted]

Review: I bought Genie Slim Jeggings of Dec 31 2014. They took my money out of the account so I waited. Now its Feb 19 2015 no product and still says product out of stock but the product was out of stock when I checked a week after I purchased an Item. Now I'm seeing reviews on there facebook page that ALOT more people are going through the same thing as me but longer then I am. I messaged them through facebook but no reply I complained on facebook and heres there response to me "We only charge upon shipping, being why orders are still placed even if we fall into a back order" So if they only charge upon shipping why wouldn't I have my pants now? They have my money, they charged me BUT I have no pants I was suppose to getDesired Settlement: My desired outcome would be I get my 3 pair of pants I ordered because it was buy 1 get 2 free, in the size I ordered them in which is XL with NO damage to them what so ever

Business

Response:

To Whom It May Concern,Customers account was reviewed and the order is on a back order due to the highdemand we have not been able to fulfill the order. We attempted to charge customer but the card did not go through. We will attempt one more time today. We do not charge customer until the product ships out. When customer placed the order we make a pre-authorization just to verify that is a valid account, then it gets released within 2-4 days.Sincerely,Filomena

Consumer

Response:

I am rejecting this response because:I called my card up to talk to a person, my card WAS charged. I asked them if they were sure they said yes. So my card was charged the amount the clothes was. So I would appreciate my items I purchased please.

Regards,

Business

Response:

To Whom It May Concern,Customers account was reviewed and the package has shipped out on 2/24/2015. The FedEx tracking number is [redacted] customer will be receiving package on 2/27/2015. Sincerely,Filomena

Review: I purchased three water hoses with this company through Walmart and I sent them the copies of the receipts. Each water hose busted shortly after purchase. They said they would not return the $60.00, but would send out three water hoses. They have not done either.Desired Settlement: I want my money back for the water hoses that were advertised to be long lasting.

Business

Response:

To Whom It May Concern,We will need proof of purchase attached on complaint for further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]6, and find that this resolution is satisfactory to me.

Business

Response:

To Whom it may Concern:Since the Hoses were purchased at Walmart (could be many different kinds-name of hoses were not mention in complaint) we are NOT able to refund the money. I went ahead and sent out 2 sets of 75ft hoses with nozzles (4 HOSES).The customer will receive an email when it ships out:[redacted]THANK YOU-Rosa

Review: Products described on infomercial as included with purchase of product were not included and when I contacted them they wanted an additional $25. for the cook books and gift card that were inferred to be included with the purchase of the power pressure cooker. I now have a $192.51 pressure cooker that I have no idea how to work and they are trying to get $25. dollars more for items that you are led to believe are included in the purchase price.

Business

Response:

To Whom it may Concern: All recipes are free online-please visit www.powerpressurecooker.com click on Recipes. Thank you

Review: The Flex-Able Hose order was from a TV advertising the hose.The ad stated was buy one for $19.95 and get one free.The handling fee was not stated .My bill was sent showing a $19.95 ,a merchandise subtotal of $29.93. A processing and handling fee was added for $15.98. The total for the one hose and the free one with nozzle is now $45.91. The hose will need to be turned off at the spigot first unless you purchased the optional on/off ball valve.This was not told during the ad nor was the cost of the handling and processing fee. After receiving the Email that they had received my order and gave the order cost, I Emailed them back to stop the order.My email was sent back because it could not be delivered. I then called the company early Monday and was told the hoses had already been sent.I again told them several times not to deliver ,knowing there was not enough time for the order to be handled.After this was left at our door I saw that the package would need to be returned at our expense.Also there was no return form or address for the postal return.This company ,I feel had improper advertising and failed to disclose the other fees.The company made it hard to discuss the matter with them by not accepting return Emails and by telling false hoods by phone.Desired Settlement: A apology for false statements made on the phone to me, a refund check for the processing fee of $15.98 that was charged and that Revdex.com will keep this information.With thanks,K.B.

Business

Response:

To whom it may concern,After reviewing [redacted] account I show that he order the buy one Flexi-Hose at 19.95 plus $7.99 get a second Flexi- hose free just pay the processing and handling of $ 7.99. I then show that he upgraded to the rough terrain for $4.99 per Flexi- Hose. This is why the order total come out to $ 45.91. I believe there may have been a misunderstanding during the order process. All our calls are recorded I will listen to this call. In the meantime we want to satisfy our customers so I issue a refund of the $15.00 that Mr. Bryant requested. If you have any further questions please contact customer service at 973-287-5100.Thank you,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I HAVE NOT RECEIVED A REFUND CHECK OR A PHONE CALL FROM TRISTAR PRODUCTS. PLEASE ADVISE WHAT I SHOULD DO,IF ANYTHING AT THIS DATE

Regards,

Business

Response:

To Whom it May Concern,A refund of $14.97 was issued on 6/19 to the MasterCard ending in 6631. This covered most of the processing and handling costs. Our advertisements clearly state there is additional processing and handling for the Flexable hoses. The ball valve is an additional item that is not necessary if the free nozzles included are used. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered bras and camisoles from Genie Bra in July. I mailed back the bras asking for an exchange because of sizing. I returned the camisoles asking for a refund because I didn't like them. In early September, 6 weeks after making the returns, I checked on the status of my order. Both returns were received in early August. Their record shows the exchange was shipped out but I had not received it, neither had I received a refund on the returned items. I called customer "care." The woman who answered told me she could not help me and would transfer me to a supervisor. I was on hold for more than 30 minutes, then got a message telling me to leave a message after the tone, which I did. There is a customer service "link" on the genie bra website which conveniently was "not available at this time." I called back, spoke with a woman who told me the reason I had not received my refund was because I had not returned the entire package of camisoles, incorrect - I returned them all they were awful. She could not explain why I had not received my exchange. She told me she would have to transfer me to a supervisor. And round and round we go. Meanwhile, Genie Bra charged my bank account almost $100, two months ago, and I have no product. How, do businesses with such "shady" practices stay in business? Oh yes, that's right, because of gullible people like me. Lesson learned. My advice - never have dealings with this awful company.Desired Settlement: I would like an immediate refund for the returned items - $59.97. And I would like to actually receive the product I ordered and paid for two months ago.

Business

Response:

To whom it may concern,

A full refund in the amount of $ 96.89 has been issued back onto the Visa credit card ending in [redacted]. Please allow about 3-5 business day to receive the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The problem with this company has been going on for over 4 months. First I bough the juicer that worked well but after a few months it stopped working since it had been longer than store return policy. They told me I had to deal with company directly. I had to pay for shipping on a replacement motor. Which I did, I received the replacement unit which was also defective. I called company they agreed to return my money. They e-mailed me label for return and said it would be a couple weeks for refund. I waited for some time and they would say they had not received unit. Several months passed and they would continue to say they had not received package. Through the post office I found out they have never picked up package from post office facility. Finally after many months and calls to customer service, a supervisor agreed to refund my money and that it would be only 5-7 days until I saw refund in my account. Now it has been about 3 weeks and since that promise of refund and, when I called to check status they told me I would not be receiving refund because they still have not received package. I am very angry about situation and they feel its okay pull this kind of fraud/theft on their customer. I need help with the situation.Desired Settlement: I need to receive my refund immediately, It has been far too long of a wait and I have not been helped by this company.

Business

Response:

To whom it may concern,

A refund of $ 49.99 has been refunded back onto Mrs. [redacted] Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive.

Thank you,

Business

Response:

To whom it may concern,

Mrs. [redacted] was refunded on 2/21/14 in the amount of $ 49.99. The refund was rejected by her credit card company. I have sent an e-mail to our accounting department to have this cleared with the credit card company and reissued.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The set of numbers beginning in the second row is the "Return Authorization Number". I ordered one antenna for $19.95 plus $7.99 postage & handling. I did not choose the buy get one free option. When the shipment arrived, their were two antennas inside the package. The antenna did not perform the way the company (Clear TV) said it would; and I only got as many as 15 digital channels which is the same number I always get with my own digital indoor antenna. This company lead me to believe that their antenna was more powerful than some of the other ones on the market, I told the company (Clear TV) these facts and I also asked them for a refund. They agreed and I sent them back the two antennas with everything else included for a refunded of $75.91. With the help of [redacted], I got back as much as $59.93. The company withdrew $75.91 which is more than I authorized by using my banks debit card. They were only supposed to receive $27.54. So I called Clear TV because of the $15.98 they owe me. They said they don't refund postage and handling and they also told me that I ordered two antennas, which isn't correct according to their automatic ordering system. They would not even refund the $7.99 for the error that they made when they sent me the extra antenna.Desired Settlement: Send me a refund of $7.99 plus reimburse me for the long distance calls that I had to make to your customer service.

Business

Response:

Customer had requested a $7.99 refund back into the account. Our solution is that we will refund the customer's complete P&H of 15.98. Customer had also requested to be refunded all long distant calls made to us, we do not refund any amount outside of what is charge by us, we will not refund customer's long distant calls. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Placed an order in May. Returned items & still have not received my refund. I have called over a dozen times. Been hung up on, lied to and been placed on hold over 20mins. Still no refund.

I believe they know exactly what they're doing. Ripping people off.Desired Settlement: I would like my refund.....plan & simple.

Business

Response:

To Whom It May Concern,We have issued a full refund. Please allow 2 business days to process.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Good Morning, I ordered the Power Pressure Cooker XL on October 24, 2014 in which I was to pay 3 payments of $33.00...My total for this order was $69.31 which part of this was a $29.00 processing an handling fee...I was never informed that they would hold an additional $69.31 because of this additional $69.31 hold it caused my bank to charge me an insufficiant fund fee of $29.00 for a check that I wrote pertaining another matter...Desired Settlement: I would like for them to deposit the $69.31 that never should have been taken from my account an reinburse me the $29.00 fee I was charged because of the double debit from my Checking account...I would not have accured these fees if it wasn't for them holding an additional $69.31 from my account

Business

Response:

To Whom It May Concern,

The account was reviewed and customer has a three payment plan. The first payment is $69.31 for processing and handling of $29.99 and the first installment of $39.32. Customer has 2 more payments of $39.32. The reason why is $39.92 is because customer has upgraded the order for the pro unit. Also when customer places an order we make a preauthorization to verify account. Preauthorization take 24-48 hours to clear. Once the unit ships out that’s when we make the actual charge. Due to the trouble it has cost the customer I can credit back the processing and handling of $29.99 towards the last payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.