Tristar Products

Review: I returned item and was not aware I had to pay shipping but I did and sent USPS Priority Mail with trackingAccording to USPS item was delivered on 12/and when I called them I was told 3-bus days for my refund, it is now 12/and I still have not rec a refund and was told they do not have anything on file saying its been returned and until it is I cannot have a refundMy other concern is the final payment is due to come out on the 25th and I do not want it come out of my accountI have called 3x, once to get return info which the emailed me a label never telling me I as to pay for its return, 2x to tell them its been delivered and how long for my refund and today because I still have not received a refundThe last 2x I have given them the tracking number to prove it has been delivered yet the insist on waiting till it has been put in there system.Desired Settlement: I want a full refund plus I paid for shipping as I ws never told when I called to return item that I would have to pay
Business
Response:
To Whom it May concern: A refund of will be posted back to your credit card that we have on filethank you
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: I bought a HealthMaster from[redacted]. When the product brought soon after receiving it I called the customer service line. I was instructed to send a check for around $40 for shipping and handling along with the HealthMaster and I would be sent a new HealthMaster because the motor was defective. The man told me to include my name and shipping info and telephone # which I did. I sent the package to Wallingford, CT. This was in November of 2013. The check was cashed by TriStar in December or very early January. I have contaced the company by phone and also email three times and have not gotten any help with this issue.Desired Settlement: I would like the new HealthMaster sent to my address: [redacted]

Business

Response:

To Whom It May Concern,

I have no record of this customer in our database. When a unit is returned for warranty repairs, especially with payment, it is entered into our database. We typically require the customer to send proof it was returned and proof the payment was cashed, before issuing a replacement unit. In this case, as a courtesy, I will have our warehouse send a new Healthmaster unit next week once they are open. Please allow about 10-14 business days to receive the unit.

Sincerely,

Review: The advertisement on Clear TV website said that it would take 3 to 4 weeks for delivery. I ordered my products on Dec 10, 2013 and it is now January 29 and I just now received the product but not exactly what I ordered. Though it is nearly 3 weeks late based on the advertisement there are other problems as well. I ordered 2 amplifiers and 2 extension cords and 2 clear tv antennaes. But I received 4 amplifiers and 2 extension cords with no antennas. After such a long wait I also received very poor product delivery service. They said they will send the requested antennas if I send them back the 2 amplifiers. This will take an additional several weeks as I am awaiting the free shipping label. The service was deplorable. They should stand by their agreement. I am awaiting the shipping labels now.Desired Settlement: I would not only like my 2 antennas but 1 extra antenna, extension cord and amplifier to make up for the poor service I received.

At the very least I would like an extra clear tv antenna sent plus free shipping and handling of that antenna to make up for the $75.89 I paid for very bad service. That would just be an extra $15 approximately including shipping and handling. as a consolation gift.

Business

Response:

To whom it may concern,

I have issued a replacement for the antenna and issued a refund of $15.98 which is the processing and handling on the order. the refund was placed back onto the Visa credit card ending in [redacted]. please allow 3-5 business days to receive the refund. Please allow about 7-10 business days to receive the replacement Antenna.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am not sure what you meant by antenna. I ordered 2 antennas. Buy one get one free. So I should be getting 2 antennas in the mail. If this is what they meant plus the refund of shipping and handling on the Visa, then that is adequate. I will wait to see if my 2 antennas arrive in the mail - not just one antenna.

Thank you.

Regards,

Business

Response:

to whom it may concern,

We replaced two antennas and refunded the processing and handling in the amount of $ 15.98.

Thank you,

Review: This company has shipped me the wrong merchandise three times now & after issuing me a 7.50 credit on the third order, they are refusing to send me a label so I can return the merchandise stating that the credit made the sale final. This was never explained to me and I thought the credit was a courtesy for having shipped me the wrong product. The merchandise I received is the wrong item, wrong size, wrong color and I do not want this product.Desired Settlement: I want a credit back for the outstanding balance of 22.47.

Business

Response:

To whom it may concern,

The order was placed online. What we have on order is size large Bra neutral with pads, what was wrong with the order? The order shipped on 3/17/14. We issued a replacement on 3/18/14 and gave a credit of $7.50. We have a 60 day money back guarantee on our products. I t is not clear what was wrong with the order.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I ordered 3 size Large bras, color Neutral on their website. The bras are brown, green & purple. They shipped me 4 size large bras, two beige, 1 white & q black. They shipped me the same exact wrong order 3 times. I confirmed the colors on both the second & third order, but still got the wrong items. The bras I ordered did not have a lace trim, the ones they shipped me did. Every time. They obviously have a mixup between what is offered on their website & what they have stocked & numbered in the warehouse. I want a full refund on the last order but was told my credit of 7.50 made the sale final, something I would never have agreed to based on their track record. I have returned the merchandise & they have acknowledged receipt of them.

Regards,

Business

Response:

To whom it may concern,

We received the returned product back so I did issue the remaining refund of $ 22. 47. Please allow 3-5 business days to receive the refund.

Thank you,

Review: The Power Cookerf Pro with Chopper and Recipe Books, 3 Year Warranty, and Accessory Kit were ordered on 6/23/2014. The Power Cooker Pro and Recipe Book was received 7/18/2014. The Accessory Kit was never received. I have called the customer service number 8 times and I have been told that they are sending out a new one and we will have to wait 7-10 days and others have told me that these items are on back order and will be shipped as soon as they receive them. The last two times I have called, they were sending it out and we will have to wait 7-10 days to receive it. I have spoken with the following reps: [redacted]Desired Settlement: Delivery of my complete order or a Full Refund!!! I bought this to cook rice in for the most part, and you need the accessory kit to be able to cook rice. This has brrn an awful experience and I would like everyone to know that they should not purchase from this company ever!

Business

Response:

To Whom It May Concern,We are shipping the power chopper and accessory pack from our corporate office. Please allow 3 business days to receive. We apologize for any inconvenience.

Consumer

Response:

No I did not receive the Accessory pack. Please just get my money back! This has gone on way too long! Thanks!

Business

Response:

To Whom It May Concern,I will go ahead and refund customer for the accessory kit that was never received.

Review: We ordered 2 zip bras from this company. They were defective so we sent them back. The company then only credited our credit card $10 instead of the original $23.98. They then sent us 3 more bras without us asking and charged my credit card $43.98. When they came my wife refused the shipment from the post office and now the company refuses to refund the $43.98 even though the customer service agent, "Shaniqua" said they had received the refused package.Desired Settlement: I would like the remaining amount of $13.98 from the original shipment that was returned plus the $43.98 they charged for the second shipment which was refused.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows the package was refused on 2/5/2015. there has been no update since then. I will file a claim for this package and I will also go ahead and refund customer right away. Customer will receive a full refund of $43.98 in 2 business days.

Consumer

Response:

I am rejecting this response because:

It is missing the initial amount of money of $13.98. In addition to the $43.98.

Business

Response:

To Whom It May Concern,Account was reviewed and I will refund customer the remaining amount. customer will receive refund in 2 business days.

Review: I purchased [2] Flex-able Hoses from this company after seeing their TV ad and paid extra for the "rough terrain" upgrade; the order was placed on August 16, 2013. On October 28, 2013, the hose burst; this product was used solely for light use in a residential backyard, nothing strenuous- the product is obviously cheaply made and defective. I contacted the company and spoke with "[redacted]" [Agent ID # [redacted]]. He claimed that the product has a 60 day warranty and refused to replace it unless I paid for additional shipping and handling. No. 1: I have been through the "terms and conditions" on this company's website- there is NO mention of a 60 day warranty for this product. No. 2: I will not pay ANYTHING to replace a defective product. Companies like this feel like they can fraudulently advertise "qualty" products with impunity on TV because they are slippery and hard to pin down; I believe [as they must] that most people will not go through the effort to make them accountable. I WILL NOT BE CHEATED BY FLIM-FLAM ARTISTS LIKE THESE OUT OF ANY AMOUNT. I have run a small business for fifty years and have always stood behind our product and the representations we make concerning them.

It is my intention by whatever means possible to pursue this company for fraudulent advertising in their home state and through the Attorney General's office here in Arizona.Desired Settlement: Full replacement of the "quality" product I was originally promised as stated in their TV ad, without ANY additional cost on my part. For all I know, the next hose could blow up a week after I get it, but I am at least asking the Revdex.com to help me give them a "wake-up" call to let them know they have to respect their customers and consumers in general.

Business

Response:

To whom it may concern,

I have issued a replacement to be sent out. Please allow 10-15 business days to receive. If you have any further questions please contact me at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Responded to a TV add for a item that would take the place of a hair dryer and hot iron. The first problem was that when you called the 800 number to place the order, they kept you on for 20 minutes trying to sell one item after another and I was afraid to hang up because they already had my credit card info and I thought that by hanging up it would give them the OK to charge my card for all the magazines and upgrades they were trying to sell. That is the first complaint, then when the item arrived it was a piece of junk so when I called to get a RA# they then told me they would withhold back the original free shipping from my refund, so I contacted the credit card company to dispute that so now all I want is the $8.60 it cost me to send back the piece of junk brush that broke my hair off when I tried it out.Desired Settlement: Send me a refund check for $8.60

Business

Response:

To Whom It May Concern,The customer was already refunded in full. She opted for the payment plan option of 3 payments of $33.33. The customer only made one payment, which was refunded once the item was received on 4/22/2014. The shipping of the product to the customer was free. We do not cover the return shipping if the customer decides to return the product. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a box for my tv from them on May 26, 2014 for $35.93. I sent it back the day I received it because it did not work. I send the box back June 2nd and on June 6, 2014 they credited me $19.95. They did not give me my full refund. I also had to spend $6 to send the box back that did not work on my television.Desired Settlement: I want the rest of my refund.

Business

Response:

To Whom It May Concern,

Refunds are typically less processing and handling as stated on all advertisements. As a courtesy, I will issue a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered X-Step and the company charged my credit card of $79.90. but I returned the products within 2 weeks of purchase. Instead of giving me a credit of $79.90 they charged my account again for the amount of $39.95. The total charges they charged my account now is $119.85. I've been calling them almost everyday to request for a refund. But nothing is being done.Desired Settlement: I want Tristar Products to credit my account for $119.85, and not charge my account again for the amount of $39.95.

Business

Response:

To Whom it may concern:A refund was posted to the customer [redacted].Thank You[redacted]

Consumer

Response:

I have received money from Tristar Products. Thank you for all your help'

Review: I ordered a system from them and was told that it would work with my older model tv only to get the system in the mail and it was not compatible with my tv. They also said that it was buy one get one free and I only received one system. I did not receive an invoice with my order showing what I was being charged and also no information on their return policyDesired Settlement: I would like all money refunded to me and for them to be held responsible and made to stop with there false advisement . They should not be allowed to sell them anymore they are adverting them as a tv system to get free HD channels when they are only antennas that only gets your local channels that are free

Business

Response:

to whom it may concern:A full refund went back to the customers cc that we have on file.Thank You-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: clear tv sold me 2 antennas thay said would get 47 stations but all I can get is tow I call them thay said sen them back but I have to pay shipmet I pad to have them sent out it was 15.98 the antennas cost 19.95 if I have to pay 15.98 agen then I wood be paying rore for sendind them back I will be paying more then the things cost the lie thay tould just to get sall thay should pay for sening them back becouse thay said if thay dont work sen them back now thay dont wont to make good on thay word

Product_Or_Service: clear tv x-71 hdtv digital indoor antenna

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

all I wont is to bee made houl

Business

Response:

To Whom it May Concern,

I understand Mr. [redacted]'s frustration, but our advertisements and website specifically states that performance and availability of stations depends on locations. We also offer amplifiers to boost signal reception which he ordered, but decided to later on cancel due to not needing the boosted signal. Stated on our policies, we cannot refund processing and handling, but for Mr. [redacted]'s case, I will issue a full refund once the product is returned to us for the amount of $35.93.

Sincerely,

[redacted]i

Review: Bought a 75' hose (buy one get one free). Had it for 65 days and it sprang a leak. Called company to resolve the issue but was told I went over 60 day warranty. Expensive, cheaply made product! I paid $49.93 plus $19.98 for shipping.Desired Settlement: Normally an exchange would be fine, but the product is very poorly made. Unfortunately, I read consumer reviews after the fact and it seems that every one has the same complaint so an exchange wouldn't resolve the problem.

Business

Response:

To Whom it May Concern,

I understand Ms. [redacted] is not satisfied with her purchase. I will send her a return label to return the order for a refund. Once the return is received please allow about 2 business days for the refund to process. She will be refunded for the purchase price of $49.93.

Sincerely,

Review: I ordered Flexible Hose that I saw on TV on May 18. It was a buy one get one free offer that required me to pay shipping, which I did. I placed the order on May 18 and recieved the hoses on 6/4. The first hose sprung a leak after a few weeks, but since I got one free I let it go. Last week the second one spring a leak. This hose is such garbage it didn't even last 3 months. The company refuses to issue me a refund or credit on my card because I missed the return date by a few weeks. I spent $51.29 with $17.98 shipping. The solution the company gave me is for me to pay shipping and they will send new hoses. The hoses aren't even worth the shipping charge since I didn't even get a summer out of them. All I'm asking for is a refund or credit on my card.Desired Settlement: a refund of the purchase price or credit on my card.

Business

Response:

To whom it may concern,

I have issued a return label to Mrs. [redacted] to mail back the defective product. I also issued a full refund in the amount of $ 51.29. The refund was placed back onto the Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Thank you,

Review: On March 9, 2014 I placed an order for a Jack Lalanne Power Juicer Classic Base with Motor ( A1378 unit). The product was paid for at the time the order was placed. The price was $49.99 w/no taxes and no processing & handling fee. Product was said to arrive in two to three weeks it has now been over six weeks. Every time I call (twice) to inquire about the order I am told it will be two to three more weeks.Desired Settlement: The company can either send the product I ordered immediately or send my refund. Also a call from someone who speaks fluent English that I can comprehend.

Business

Response:

To whom it may concern,

I am unable to locate an account with the information provided. Please have the customer contact us at ###-###-#### to provide his billing information to access an account as we can assist him.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I called the phone number from the email I received änd I was asked to called ###-###-#### and the person I spoke with ([redacted]) had no clue why I was calling. He finally found my order and I was told the same thing I've been told the two other times I called. He said "your order is on back order". It's like i'm listening to a broken record. It sounds like a very unorganized business. I received a postcard stating they expect to ship my order by May 13th. So postcard or email I don't what to expect.

Regards,

Business

Response:

To Whom It May Concern,

Unfortunately, the motor for the model the customer is looking for is currently on back order. There isn't anything I can do about this as it is currently not in stock. The customer has not been billed yet as the order has not shipped. The best thing I can do is send a different model juicer, the Power Juicer Express unit, for the customer as we have those in stock.

Sincerely,

Review: I received the [redacted] Power Juicer Pro for Christmas 2012, long ago, I know...I used it twice, with horrendous results, described below. When my son moved home for a few months from overseas, we tried it again, two or three times, with same results. When daughter moved home from overseas, we tried it yet again, maybe eight or nine times, always with same results.It is temperamental. If one turns it off for a few seconds, and then back on, the blade won't rotate, and one must take the whole thing apart and start over. If one juices more than a cup or two of juice, the spout clogs,and the reservoir inside fills whether the spout clogs or not, resulting in overflow that seeps out and into the housing, which I feel could be hazardous. It also is very wasteful of the food one juices, as the machine does not utilize all the fruit or vegetables used, and if juice starts flowing all over the countertop, it does so in the blink of an eye. Clean-up is not easy, taking five to ten minutes on a good day, wasting much water in the process, and when it overflow, cleaning the countertop is an added bane. All in all, the is the worst products I have ever used.Desired Settlement: I would like a refund of my money,but I also would like to warn others to never buy this poor-quality product.

Business

Response:

To Whom it may concern:I am NOT able to locate this customer in our system. The customer is stating that the unit was a gift. I will be more then happy to send out a unit on us, but to refund the money the customer has to go back to where the unit was purchased.Than You-[redacted]

Consumer

Response:

Review:[redacted]

I am rejecting this response because:

The unit is worthless. I have read numerous reviews online, and most have the very same complaints, as does a friend of mine, who picked one up at [redacted].This is obviously a very poorly designed machine, and the business should stand behind its product. As there are so many complaints, the very least should be a recall and refund.I spoke with customer service the day I made this complaint, so it is a new contact. The person was male and not a native English speaker.

Regards,

Review: On April 30,2013, I purchased 2 75 foot Flex-Able hoses for $39.95. I also paid $9.99 for each hose for a "rough terrain upgrade" so as to be sure that the hoses would be durable. I was charged $19.98 for shipping and handling. When I attempted to use the hoses, they both sprang leaks within the first week of use. These are expandable/retractable light weight hoses. When there is any leak, they become completely unusable. I emailed the company and they agreed to send me two more hoses as replacement. I was in the process of rehabbing my home and moved moved everything into storage while this process was taking place. Months later, when I took the unused replacement hoses out to use, they again both sprang leaks and became unusable within the first week of use. I again emailed the company and have not received a reply. The product is a complete fraud and does not work. The replacement hoses were sent to me less that a year ago.Desired Settlement: I want my money refunded for a fraudulant product that does not work, and I want this company to stop selling this useless product.

Business

Response:

To Whom It May Concern,This order is from 2013 which is much past our 60 day return policy to receive a refund. We are willing to issue a replacement as a courtesy.

Consumer

Response:

I am rejecting this response because:

AS of today 9/24/14 I still have not received my refund!!!

Business

Response:

We attempt to refund your account since 8/16/2014 and the refund was rejected. We will go ahead and send you a company check. Please allow 7-10 business days to receive.

Review: Yes I bought this flexable hose last winter. I used it twice and the whole hose exploded? It tore a hole in the side about 18" long.It is suppose to be a tough heavy duty grade? I paid somewhere around $35to $4o for it. I E-mailed the Company 6 times with no response. I called there# 3 times and nobody answered? I was trying to get my money back with no results or communication! This was there better 100' hose with the brass fittings, It didn't even last for 2 watering? Thanks Mr. [redacted]:Desired Settlement: I would like a refund or a hose that doesn't explode the second time you use it!

Business

Response:

To whom it may concern,After an extensive review of our database and email system we are not able to locate an order with the information provided in this complaint. If this hose was purchased in a store, we would be happy to issue the customer a one time courtesy replacement. Should the customer require a refund it will need to be returned back to the retail store it was purchased from as that is who collected the funds for the item. As we are not the only manufacturer of this type of hose we do require proof of purchase. As retail purchases are not logged in our database, and cannot be verified, we require either the original receipt or will accept emailed pictures of the box, front and bottom.Once this has been provided to us at [redacted] we will be happy to issue a replacement hose. Once again, we have searched our email database as well as our order database and are not able to locate any communication from this customer.We will await the customer's emailed documentation so that we may further assist.Thank youFilomena

Consumer

Response:

I don't have a copy of the bill I bought it last winter from a retailer? I would like a replacement hose I don't need the money back. I would gladly send the hose back if they don't believe me. Thanks much Mr. [redacted]:

Business

Response:

To whom it may concern,Proof of purchase is required for retail customers. As previously stated we are not the only manufacture of the product.Out of good faith we will issue a ONE time courtesy replacement hose. Please note this ONE time courtesy replacement cannot be replaced in the future as the customer has no proof of purchase.The customer will receive the ONE time courtesy replacement within 10-15 business days to the PO Box address within this complaint.Thank youFilomena

Review: I purchased a Montel Williams HealthMaster Elite Food Emulsifier. The motor, which is under a lifetime warranty seemingly burned out. I called customer service twice and both times was told they would send me a new base as long as I paid $29.99 for shipping. First, I don't understand why I should pay shipping for a product that is under warranty and failed through no fault of my own. What if it fails again? How many times must I pay shipping? Secondly, if I give them my credit card info. as they requested for the shipping, am I breaching the warranty contract as the written contract states I must send the whole unit back. Also, if I must send the unit back is that shipping paid by me as well? This is unacceptable for a product under warranty, isn't it? This feels like a scam to me as the customer service reps. barely spoke english and are asking me to breach the written warranty. This unit cost me $250.00, which I could barely afford, but thought with Montel Williams name on it, it must be good. Please help me to resolve this matter. Thank you.Desired Settlement: To either receive a replacement base at no charge or refund me the original price. I cannot afford to keep replacing this unit.

Business

Response:

To Whom it May Concern,

Under our Healthmaster limited lifetime warranty, the motor of the unit is covered for 100 years. If the warranty needs to be used, then the product must be sent back to us including a check or money order in the amount of $29.99 to cover the return postage of a replacement unit. At times, we offer customers the convenience of simply ordering a new base under warranty for only the postage cost of $29.99, that way the customer does not have to go through the inconvenience and additional cost of sending their product back and waiting longer for a replacement. As a one time courtesy, I will have a replacement base sent to the customer at no cost.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a black health master at the beginning of June and it was supposed to be delivered to where I am in Canada at the beginning of July and every time I call I get the run around saying that they are out of stock and I should get it next week . It's been 2 months and I still don't have the health master and don't know if ill ever get it I just want to know what's going on is it bec I am in Canada???? I have been refused to talk to a supervisor as well. All I'm told is that there was a high demand for the health master in black( which is what I ordered) . I asked them to change the color toast one that is in stock and I got told no we can't do that? I am fed up that I have been waiting two months for this blender is there anything that can be done???

Thanks , [redacted]Desired Settlement: I just want the health master delivered!!! And maybe upgraded to the elite health master and maybe 50% off of the price I paid( 135.57) this is my first time purchasing from the states and so far I don't know if I will again

Business

Response:

To Whom It May Concern,

We apologize for the long delay in receiving your order. Unfortunately, we were on a heavy back order for the Healthmaster. After locating your account, I saw the order was shipped and should be delivered tomorrow, 8/2. We also upgraded you to the Elite at no cost.

Here is the tracking number for Canada post: [redacted]

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,