Tristar Products

Review: I placed an order from a TV advertisement on 2/15/2013 for 3 cami shaper ultra 2X for $89.94. I did not think the order went through on my computer so I placed it again for the 3 cami shaper ultra 2x for $89.94. At this point is became a duplicate order. When the 2 orders arrived at my residence, I returned one order of 3 cami shapers because of the duplication. However, that order was lost in the mail. It was not until 6/17/2013 that I was able to find that order and attempted to return it immediately by calling Cami Shaper directly to get an RA number for returning items. At that time I decided to return both orders because none of the cami shapers fit me. When I made the phone call, the customer service agent at [redacted] said I could not return and get any credit because it was over 90 days since the order was placed. I did not see anything in writing on the invoices saying the orders had to be returned before 90 days, nor 60 days. She said she would give me a $10 on each order. I said that was not sufficient and I would like a refund of $89.94 for each order. She said she would not honor that request as it was over 90 days. There was nothing on the invoice in writing that said I would need to return the orders before 90 days. Since then, I received $89.94 for one order of 3 cami shapers. That was in August 23, 2013. However, I did not receive the $89.94 for the second order. I am requesting payment of $89.94 for the second order.

Product_Or_Service: Tsp Cami Shaper by Genie

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like another refund of $89.94 for the second order of cami shapers placed on 2/15/2013.

Business

Response:

To whom it may concern,

Normally we can not refund a product until we receive our product. I understand that Mrs. [redacted] explained that she sent the product back but we have not received the product to date. We had asked for a tracking number so we can track the package. Mrs. [redacted] explained that she does not have tracking. I will make an exception to satisfy our customer but this is not normal policy and procedure. In the future Mrs. [redacted] keep tracking information for her record. I have issued a full refund of $ 89.94 back onto the Visa cred card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Review: I ordered a set of products from this company in May 2014. After receiving confirmation of the order. I made note that the processing time was supposed to be 7-10 days. A few days later I received a email containing the invoice for my order. I went to the [redacted] website this company uses so that you can see when your item ships to see if the item was in fact progressing. It showed as in progress for most of the original 7-10 day range, the the message changed to "allow 4-6 weeks". I continued to wait and when back to the site to check the status again. It said that the order shipped on May 19, 2014. I waited again for the original 7-10 day range to pass and the items still hadn't shown up. I called the company to ask about the status. I was told that even though the item shows in the computer as "shipped", the item actually never left the warehouse and they did not understand why. The representative asked if I wanted to place a replacement order. Initially, I said yes, but something seemed odd and I had lost confidence that a replacement order would actually make to me. I recontacted the company and cancelled the order. I was told that the $71.91 paid for this order would be refunded to me in 3-5 business days in the same method as the original payment. I was offered a walmart card which I turned down and agreed to wait for the refunded. After the five days, I called back because nothing had shown up on my my bank account. I was told by this representative that my information has been notated by the refund process hadn't been started. I was told that she would take my information again and make sure it was done in 3-5 business days. I waited again for 5 days. When nothing happened, I check my bank statement to make sure I had not missed something. I hadn't. I called again on July 21st about the refund. I was told that the information had not been given to the Supervisor to initiate the funded and she would do this and to wait 3-5dayDesired Settlement: I simply would like to received the $71.91 that this company owes me. After this experience, I will not do business with this company again. The only reason I did it because it is supposed to be the maker of the product so I assumed purchasing from them was safe. I just want my money refunded to my debit card. I do not want a gift card, store credit or the like.

Business

Response:

To Whom It May Concern,

A full refund is being processed. Please allow 2-3 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to emphasis that this company promised a refund 3 other times which never arrived.

Review: I placed an order for 2- 100 foot hoses on May 12th 2013. The order was to be shipped in 2 to 3 weeks. I have called several times and they continue to tell me it is on "back order". As I go shopping I see them in stores everywhere. They have already taken 81.91 out of my checking account. Today I called again and ask to speak to a supervisor and was hung up on twice. At this point I decided to make a complaint to the Revdex.com for the 1st time in my life. (I am 55) I am watching a 30 min commercial doing the same advertising and it is saying 2 to 3 weeks delivery. I don't have mine yet... Please do something about this false promise. I would cancel my order and go buy one at the store however, like I said they have already taken 81.91 from my checking.Desired Settlement: I would like to get my hoses before summer is already over and I am out 81.91. My fear is I will never get them and they are going to tell me forever that they are on back order. I checked with my bank and of course I only had 30 days to reverse the order. Now they have my money and hoses. I want one of the 2 back as soon as possible.

Business

Response:

To Whom it May Concern,

I understand the frustration the customer is experiencing having to wait so long for their order. Unfortunately we sold many, many more 100 foot hoses than we anticipated which is causing the long delay. We should receive a large stock next week after the holiday and the customer's order was already expedited, meaning there account is at the top of our waiting list. No money has been withdrawn from the account, as we cannot bill anyone until the order ships, which it has not. I approximate the order being received in about 10-14 business days, but it can be sooner. The customer can either choose to wait this approximate time, or cancel the order.

Review: My blender base started to smoke and I believe was catching fire, I called the company and they took my [redacted] information and told me they would send me a new base for my elite pba free blender. Every time I call I get the same thing, 25 minute wait or longer if you leave a message they won't call back. And they continue to say China is responsible for my blender not being replaced as the warranty states it will be. They clam there is not a single blender in the whole United States to send me the replacement for my elite. Mine is model [redacted] serial number[redacted]. They have all my information and refuse to honor their warranty. The reason I bought this was for the warranty and according to the internet a lot of other people too and have the same issues with it starting to smoke.

Copy of the e-mail THEY sent me: Dear [redacted],

Thank you for ordering the [redacted] Elite today. Your order number is [redacted]. It has been received and is being processed. Upon review and authorization approval, your order will be shipped. Once the [redacted] is shipped, you will receive a confirmation e-mail with the shipping information.

Please review the below shipping information regarding your order: [redacted], MI 48062

The following item(s) are on order number :

BASE-BLACK WARRANTY 1 @ $0.00 $0.00

Merchandise Subtotal: $0.00

Processing and Handling: $29.99

Sales Tax Total: $0.00

Order Total: $29.99

This is the e-mail address that sent this [redacted]Desired Settlement: I want a refund of the total purchase price since I purchased it for the warranty and they are not replacing it which I asked them to do many times. The last two times I spoke to [redacted]. and[redacted]. I am going out to purchase a[redacted] since after research I find they are lying and not replacing my unit.

Business

Response:

To Whom It May Concern,I am going to check the inventory in all of our warehouses to try and have this order shipped for you right away. If not, I can have a new unit sent to you.Sincerely,[redacted]

Consumer

Response:

Review:[redacted]

I am rejecting this response because: This is what they keep saying that they will send a new [redacted] Elite Belender to me, I have no verification from any shipping service, [redacted] , [redacted] not one to prove that anything has been shipped to me and since they said they shipped I have NOT received a new blender so they have not spoken the truth. If they are going to provide proof of shipping or I receive a new [redacted] elite blender I will close the complaint but not until then.

Regards,

Business

Response:

To Whom It May Concern,A new unit was sent on 8/12. [redacted] tracking: [redacted]Sincerely,[redacted]

Review: We purchased the pressure cooker in April. After using our pressure cooker for all of 3 weeks it completely stopped working. We boxed up the pressure cooker with all of the accessories that came with it and the receipt and sent ti to the warranty address with a check for $24.99 as instructed on the "Manufacturers Limited Warranty" instructions and sent it via Post office After about 3 weeks of not receiving a new pressure cooker in the mail we called to find out the eta of our new pressure cooker. We were told that the pressure cooker had been received at the warehouse but the did not have "record" of the check... So we resent another check in the amount of $24.99 to the same corporate office and they signed for it and received it. That was on July 22 and we still have not received a replacement pressure cooker. When we call the warranty department we are getting a lot of inconsistencies in the reason we did not receive a new one. We purchased the pressure cooker.... We returned the pressure cooker... They received the pressure cooker and the "check for $24.99.... AND WE HAVE NOT RECEIVED A REPLACEMENT.Desired Settlement: We would like a replacement of the pressure cooker as well as speaking to someone in the warranty department who actually is in America and who has the authority to resolve this issue.

Business

Response:

To whom it may concern,We are not able to locate an order with the information provided. Please provide an order number so that we may further assist you.Thank you

Review: I ordered a black health master at the beginning of June and it was supposed to be delivered to where I am in Canada at the beginning of July and every time I call I get the run around saying that they are out of stock and I should get it next week . It's been 2 months and I still don't have the health master and don't know if ill ever get it I just want to know what's going on is it bec I am in Canada???? I have been refused to talk to a supervisor as well. All I'm told is that there was a high demand for the health master in black( which is what I ordered) . I asked them to change the color toast one that is in stock and I got told no we can't do that? I am fed up that I have been waiting two months for this blender is there anything that can be done???

Thanks , [redacted]Desired Settlement: I just want the health master delivered!!! And maybe upgraded to the elite health master and maybe 50% off of the price I paid( 135.57) this is my first time purchasing from the states and so far I don't know if I will again

Business

Response:

To Whom It May Concern,

We apologize for the long delay in receiving your order. Unfortunately, we were on a heavy back order for the Healthmaster. After locating your account, I saw the order was shipped and should be delivered tomorrow, 8/2. We also upgraded you to the Elite at no cost.

Here is the tracking number for Canada post: [redacted]

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Montel Williams HealthMaster Elite Food Emulsifier. The motor, which is under a lifetime warranty seemingly burned out. I called customer service twice and both times was told they would send me a new base as long as I paid $29.99 for shipping. First, I don't understand why I should pay shipping for a product that is under warranty and failed through no fault of my own. What if it fails again? How many times must I pay shipping? Secondly, if I give them my credit card info. as they requested for the shipping, am I breaching the warranty contract as the written contract states I must send the whole unit back. Also, if I must send the unit back is that shipping paid by me as well? This is unacceptable for a product under warranty, isn't it? This feels like a scam to me as the customer service reps. barely spoke english and are asking me to breach the written warranty. This unit cost me $250.00, which I could barely afford, but thought with Montel Williams name on it, it must be good. Please help me to resolve this matter. Thank you.Desired Settlement: To either receive a replacement base at no charge or refund me the original price. I cannot afford to keep replacing this unit.

Business

Response:

To Whom it May Concern,

Under our Healthmaster limited lifetime warranty, the motor of the unit is covered for 100 years. If the warranty needs to be used, then the product must be sent back to us including a check or money order in the amount of $29.99 to cover the return postage of a replacement unit. At times, we offer customers the convenience of simply ordering a new base under warranty for only the postage cost of $29.99, that way the customer does not have to go through the inconvenience and additional cost of sending their product back and waiting longer for a replacement. As a one time courtesy, I will have a replacement base sent to the customer at no cost.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Sunday, June 16, 2013, I placed an order for the Fusion Juicer over the telephone. I called the number that was advertised on the infommercial, ###-###-####. After almost an hour on the phone with the representative, I was under the assumption my order was placed. During the conversation, I gave the woman all the information she asked for, including my debit card information. After agreeing to pay for expedited shipping (a one time fee of $9.99), and an extended warranty (6 payments of $3.99), it was agreed on that my first payment was going to be $42.60. The following day, I checked my bank account and saw that I had three pending charges of $42.60. Knowing this was not correct, I immediately called the same number to find out what was going on with the charges. I was told I had to call customer service at ###-###-#### to get my issue resolved. So I did. The person I spoke to said he couldn't help me because my order was not in the system. He asked me for an order #, and I explained I didn't have one because the woman I spoke to when placing my order didn't give me one. I questioned him on how my order couldn't be in the system if they were trying to debit my checking account for three payments of $42.60. He said I just need to give them more time to get the order in their system. Although this was a huge red flag for me, I waited and called back on Monday, June 24, 2013. In the meantime, all the charges were taken back and my checking account has not been charged for anything related to the Fusion Juicer. During the call on June 24, 2013, the man I spoke to asked for the same information; an order # (which I don't have), my name, and the first four and last four digits of my debit card. I gave him all of this again and he told me my order was not completed/placed. I asked him how this could happen after giving them all the required information and after they tried to debit my account for more than they were supposed to, and he couldn't answer.Desired Settlement: I want an explanation from the company on how my order wasn't completed, but my debit account was, at one time, charged for three payments of $42.60, when it should have only been charged for one first time payment of $42.60. Although all charges have been removed, I'm concerned that this company has my debit card information and can/will access/charge it whenever they please. During the second call on Monday, June 24, 2013, the man I spoke to offered to send me the Fusion Juicer for just $19.99, instead of the $120.00 value. Of course, I declined the offer because I wasn't going to give my information to this so-called business again.

Business

Response:

To Whom it May Concern,

I understand Ms. [redacted] would like an explanation on what happened with her order. It sounds like she placed an order with a sales agent. When an agent is taking an order and they are given the card information, our system pre-authorizes the card to make sure it is valid, and make sure there are sufficient funds for the order. Now it seems Ms. [redacted] also opted for other items, like an extended warranty and expedited shipping. If the sales agent had to go back and add these items, this can be a reason why there were more than one pre-authorization holds as the card has to be re-authorized. To my understanding, the holds were reversed as they were pre-authorizations, and she was never billed. I tried locating an account for Ms. [redacted], but was not able to locate anything so it must be that the order did not completely go through.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I called to order clear tv.###-###-####. It is a automated call misleading at what to choose to say no you didn't want an amplifier. buy one get one free just to pay shipping on both for $19.99 +shipping,then and extra 15 min. of do you want to but another product.I didn't want to hang up because they get your credit card information first so you are in fear they will charge you for one of everything if you don't say no. also misleading again forcing you into a magazine purchase(again I didn't want)and finally they never gave you a total purchase price for anything. I had to pay for two amplifiers(which I didn't want). I now feel I need to cancel that credit card. when I received the items with a very brief discription of installing it but no discription if you have a converter box so I had to call for instructions. I was hung up on, told I had to contact a tv installation person all to reveal in my area you can only get 2 stations. So I incdicated I wanted to ship it all back and they said I should keep it because it would cost me more to ship it back them the entire purchase, I questioned what would I do with something that doesn't work in my area. They said give it to a friend (but they all live in this area) asked to be refunded but they would only refund $10.52. I asked what my total purchase price was? $69.90 some cents!!!! I was horrified. then they asked if I would accepted this and I said no but after a twenty five min conversation my cell phone died. I am very unclear of what will actually happen and I want to send it all back. plus I tried to cancel the magazine but you have to wait eight hours before you can do anything. Please advise what can be done.Desired Settlement: I would like to see the entire purchase refunded to my credit card. I don't mind paying shipping for two clear tv antenna's of $7.99 ea. totalling 15.98 but everything eles refunded $53.92 to my credit card and I will gladly ship it all back. thank you so much for your time.

Business

Response:

To whom it may concern,

I see that Mrs.[redacted] contacted customer service explaining that the product did not work well in her area. In the notes the notes explained that Mrs.[redacted] will be sending the product back for a refund. Once we receive the product back we will certainly issue a refund as discussed.

Thank you,

Review: I purchased a Living Well Montel Healthmaster Blender in September of 2011. I received the product and throughout the next year used it approximately 10 times. Then the motor started acting up. The product would power on, but when I attempted to blend anything, the motor would not turn the blades. The blender sat on the bottom shelf of out pantry for almost another year before we contacted the company because on their website it says the motor has a life time warranty. When we contacted customer service, we were told they discontinued that product and would not honor the lifetime warranty, but we could purchase a new one. I understand products may be discontinued and companies may stop their warranty for their product, but we were never notified of this change which I believe is a breach in contract. While on the phone with customer service, we requested to speak with a supervisor who mockingly laughed at us because we have had the product almost 2 years. We requested to speak with someone else and they disconnected the call. Below is link and warranty info from their website.

http://www.myhealthmaster.com/living-well-healthmaster-faq.php

Q. Is my Living Well HealthMaster covered by a warranty? A. Yes, Every Living Well HealthMaster is covered by a manufactures 60 - day money back guarantee, less shipping and the motor has a lifetime warranty. Q. Procedure for Warranty Repairs or Replacement On the Motor. A. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $34.99 to cover return postage and handling to the following address: Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492 Q. How do I go about returning my Living Well HealthMaster? A. If you’re not 100% satisfied- for any reason- contact a Living Well HealthMaster Customer Service Representative at ###-###-#### for a return authorizationDesired Settlement: I believe the company should honor their warranty with a replacement, however based on my experience and the experiences others have had with this company, I am not sure I want any of their products anymore.

Business

Response:

To Whom It May Concern,

As a courtesy, we will send out a new Healthmaster Elite.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While it does not address the extremely poor customer service experience I had, it does address the warranty issue.

Review: Purchased two fifty foot flexible hoses in June, 2013. In September had returned them due to pinhole leaking over both hoses and they exchanged them for two new ones. Due to the fact that it was now the winter season I put the sealed box away until this spring, 2014 season. Recently opened the box and within three weeks the connection to the hoses came off completely! I called and the first person I spoke with claimed I could not return the hoses because I am past the 60 day refund policy. Asked to speak with a supervisor who would not consider my dilemma and refused to exchange or reimburse (which is what I wanted at this point). Asked to speak to her supervisor an she claimed there was not one there. I know that is probably not true but I insisted she give my name and phone number to her supervisor when they came in to have them call me. She would not give me her supervisors name. Her name is [redacted], #**.Desired Settlement: I want a refund. Not an exchange. These hoses are garbage and I have heard this from other people who have purchased these hoses!

Business

Response:

Replacement(s) were simply out of courtesy. We have posted a new request to send the replacement hoses. This will be the last replacement we send. Just a reminder, there is no warranty on the hoses, and it's 60 days on the purchased item not on the replacements. Thank you.

Order #: [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:this will be my third set of hoses and the hoses are garbage, especially for the amount of money I was charged. I want a refund because the third set of hoses will probably be the same horrible quality as the first and second set of hoses are from my experience and from another customer I personally know who has the same issues. I want a refund on my credit card that I originally purchased the hoses with in June, 2013.

Business

Response:

To Whom It May Concern,

I will issue a refund less processing and handling as a courtesy. Allow 24-48 hours for the transaction to process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The sales presentation on the box says this hose is one of the best hoses ever. I used the hose approximately 6 times and the inside hose busted. This hose is a total waste of money and the company has been very deceptive with its advertising. I know if numerous others who were conned into believing this was a good hose only to have the same thing happen to them.Desired Settlement: I really don't care if they give me a refund or not, I just want it out in the public eye that this hose is absolutely worthless even when used as the enclosed instructions suggest.

Business

Response:

I have verified customer's order #: 2[redacted]. This order was placed on 05/06/2013. Customer is out of the time frame for any replacements or refund. Although, out of courtesy we will send a one time replacement for no additional cost. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I also want it to be known that there is no way they could have known the info about the date of purchase, because it was purchased at [redacted],

Review: I purchased the Flexable Hose product form Tristar on 10/4/2013. I had purchased this product from them before and though I loved the performance - the product failed after a short usage. I didn't plan on buying anymore form them but received an online solicitation from them offering a "heavy duty" version at a 40% premium. I took the bait and purchased two more hoses. Since it was October, I didn't use the hoses until the following March due to the weather. The hoses lasted less than 6 weeks - maybe a total usage of three hours. The "heavy duty" label is a scam and just a way to get more money. There have been many complaints at various websites about this company. They were unsympathetic to my call in customer service and would't budge off the 60 day warranty, which is very short on a product like this. When I said I would complain to the Revdex.com,they said they didn't care what I did.Desired Settlement: A refund of the purchase price of $54.96

Business

Response:

To Whom It May Concern,The customer is 5 months past the return period. Our 60 day policy is clearly stated on all advertisements. As a courtesy, I will issue the refund for the customer, although he has not returned the merchandise.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After watching advertising on TV for a "Power Pressure Cooker XL" and the fact my daughter had ordered and received the cooker; on or about 10-6-2014 I ordered one. I received the cooker on 10-16-2014, unpacked it. My daughter came over to see it and said it was not an "XL" model. It was a " Pressure Cooker Pro". Not what I ordered.On 10-17-2014 I called ###-###-####, spoke to "[redacted]". After explain I did not receive the "XL" model that I ordered. She became rude and augmentive. Finally she said I could return it at my expense. I told her it was not my mistake. The conversation should be on the company's recorder as it was said all calls were recorded.My credit card co has received credit for the cooker. I'm asking they paid me for the return postage I paid, $50.51. It was their mistake not mine. The cooker was $129.98 including freight.The bottom line, they sent me something I didn't order and want me to pay to send it back. That is not right.Thank you,Desired Settlement: Send me return postage of $50.10

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows the order was placed for an upgraded model. We have received the unit back and we have refunded the cost of the product. Our policy states 60 days money back guaranteed less the processing and handling. In good faith I will refund the processing and handling of $29.99 back to customer. It will take 2-3 business days to reflect on the account. Unfortunately we can’t refund customer what we did not charge customer.

Consumer

Response:

I am rejecting this response because:

We didn't order an up grade. We had no knowledge of an up grade. Our conversation in regards to the order was recorded by the company and if they want to be honest about this they can go to the record.They have refunded 129. charged for the product, but it cost us $50.25 to send it back to them. I received an ad in the local paper today for the "XL" model for $99. and no shipping. The picture shows the "XL".If they don't want to refund the $50 we paid for return postage, I will take my case to the media.

Review: antenna does not work in rural area and does not indicated that you have to be within 25 miles with in broadcasting station. I received 2 products and only order one 19.95 and was charged at total of 66.86 on my debit cardDesired Settlement: to be reimbursed for the amount Charge $66.86. I will be glad to return products but not at the $34.90 postage rate they are requesting.

Business

Response:

To Whom it may concern-From the information provided from the customer I am not able to locate any information in our system.we are Clear TV.Thank you-[redacted]

Review: I ordered the Power Pressure Cooker XL 10 qt., on 11/30/2015, and received it 12/10/2015, upon opening the box to see what was all there I noticed that there was no Cook Book, so I called customer service, at (973)287-5159, to find out why and was told that the Cook Books only come with the 6qt. & 8 qt. so I said that I wanted to send it back for the 8qt. so we could get a Cook Book, and she said that they would give me a $40.00 dollar credit back " which they did," and that I could order the Cook Book [redacted], for $19.99 which I did on 12/11/2015, order # [redacted], which it stated on the order "please allow 2 to 3 weeks for delivery, so I checked on the 12/26/2015 and it was on back order, and then again on 01/04/2016, and it was still on backorder, so Today 02/01/2016 I called and was told that it was still on backorder, and I told her that we can't use the pressure cooker without the cook book because the cook book tells you how to use the cooker, how log items should be cooked, how much water to add, and what temperature to set it at. Then I said how about sending it back , so I had to look at the order statement and it said that I had 60 days since it was shipped to send it back and it had been over that, so I asked again how long it was going to be, and she said again 2-3 weeks more, the second time I called the customer service rep. and asked about the C B, she said that they had to make the book, so I asked why they couldn't send me a Cook Book from one of the other cookers, and she said to call back, which I did today 2/01/2016.Desired Settlement: I would like to have a Cook Book so we could use the cooker without any danger, because it is a Pressure Cooker, and as their Owners Manual states "use as directed" we'll without a Cook Book there are no Directions to use it safely.

Business

Response:

To Whom it May Concern: The Power Pressure Cooker 10 Quart as of know has the following:Access to Online Recipe LibraryAccess to How- TO Videos We are getting in recipes books at the end of February. Once we receive them in I will be more then happy to ship one out to you. thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because: 1- I have been told that for the last two months, 2- I tried to log onto the recipe page and none of them show or tell you how to cook with the Power Pressure Cooker, such as cooking a roast, it tells you to put it into a pan and cook it in the oven not the pressure cooker.

Regards,

Business

Response:

To Whom it May Concern: Please inform me where you are seeing the recipes? thank you

Consumer

Response:

Those Recipes were seen on the Power Pressure Cooker web site, under the Recipe tab, I was looking up how to cook a roast beef in the pressure cooker, and I received the so called cookbook and immediately called to get an RA# to send it back, there is no way it is worth $19.99, I mean maybe if you were cooking for an Army.

Regards,

Review: I have called Copperwear twice and emailed three times about receiving my refund for their product. Both times I talked to their customer services on the phone, they said I would receive my refund, but only received a small portion. The three times I have emailed them, I have not received anything back from them. I am wanting a refund because their product I purchased; the knee sleeve did not work for me.Desired Settlement: I just want the full refund that they promise in thier advertisment and I understand that I will not get the shipping back.

Review: Order a product on May 9th 2014..Payment made and no product has never been sent.Have been calling ,since and never got refund.Desired Settlement: Money back .

Business

Response:

To Whom It May Concern,This order was canceled because the card on file was declined 3 times when we tried to ship the order. The customer was never billed as nothing ever shipped.Sincerely,[redacted]

Review: I contacted [redacted] on approximately 4/2/14. I wanted to order a product from them. I saw the ad on TV and the listing price was $19.95 plus tax and shipping. The TV ad also stated that it was “Buy one, Get one Free”. When I called I could not get through to a live person. There was only a recording that asked questions such as about your credit card information. I went through the recording process and was never told what the final amount would be. I decided not to order the product and attempted to cancel it while on the phone with them. I thought it was cancelled but when I looked at the transactions on my debit card I was charged $139.81 on 4/3/14 and $142.37 on 4/5/14 from their company. On 4/11/14 and 4/14/14 I received two packages from Clear TV. There was no receipt indicating what I ordered or what I had been charged. They sent me 4[redacted]. I attempted to contact the company to try and return the product and get a refund. I could not get through to a live person. I had my [redacted] (Debit Service through [redacted]) investigate the charges. They determined that while I thought I cancelled the product I did end up ordering 4 of them. I did not quite understand the whole process but my Debit Card Company refunded me the $139.81. I was told to return the 4 products to the company for the other refund. From [redacted] website they state that "[redacted] is covered by a 60- Day Money Back Guarantee, less processing and handling". I contacted [redacted] again on 4/29/14 and spoke to a live person. They gave me a return code to send the product back to them for a refund. I mailed the product in the beginning of May. I have a copy of the letter I sent to them regarding a refund and the [redacted] tracking # from when I mailed the products back. I have not heard from [redacted] and have not been given refund.Desired Settlement: I would the $142.37 refunded back to me.

Business

Response:

To Whom It May Concern,This customer was refunded on 5/7 for $107.85. I have issued the remaining refund for processing and handling of $34.52.Sincerely,[redacted]

Review: I order 3 black, 3 white and 3 nude bras. First, the package did not include the 3 black bras. I called to find out if there were in a separate package. They had no idea if there was a second package or not. I asked for a refund for the 3 black bras. I have been waiting almost 4 weeks for this refund when I was told 3-5 business days at the end of February. Then I start going through the remaining bras that I did receive and NONE of them were what I ordered. They send me a return address label to mail the last 6 bras back. These were mailed back to the company back on March 6, 2015. They are still claiming they have not received them back and will not begin the refund process until they receive their product back. I followed up again this morning and still nothing. Their address label they provided did not allow for a tracking number so I am at their mercy to get my money back. I've even talked to supervisor after supervisor and still nothing. The supervisors did not appear to know as much as the customer service people. I want my money back and I shouldn't have to wait weeks for this to happen.Desired Settlement: I want my money back considering I don't have any of their products as they were all returned. This is the worst company I've ever dealt with.

Business

Response:

To Whom It May Concern,Customers account was reviewed and customer sent the product with our label. As of today we have not receive the product. Out of good faith I will refund customer right away. Customer will see refund in 2 business days. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I can't understand how they have not received the returned items when they were taken to the post office on March 6, 2015 and handed it directly to the clerk.

Regards,