Tristar Products

Review: After watching advertising on TV for a "Power Pressure Cooker XL" and the fact my daughter had ordered and received the cooker; on or about 10-6-2014 I ordered one. I received the cooker on 10-16-2014, unpacked it. My daughter came over to see it and said it was not an "XL" model. It was a " Pressure Cooker Pro". Not what I ordered.On 10-17-2014 I called ###-###-####, spoke to "[redacted]". After explain I did not receive the "XL" model that I ordered. She became rude and augmentive. Finally she said I could return it at my expense. I told her it was not my mistake. The conversation should be on the company's recorder as it was said all calls were recorded.My credit card co has received credit for the cooker. I'm asking they paid me for the return postage I paid, $50.51. It was their mistake not mine. The cooker was $129.98 including freight.The bottom line, they sent me something I didn't order and want me to pay to send it back. That is not right.Thank you,Desired Settlement: Send me return postage of $50.10

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows the order was placed for an upgraded model. We have received the unit back and we have refunded the cost of the product. Our policy states 60 days money back guaranteed less the processing and handling. In good faith I will refund the processing and handling of $29.99 back to customer. It will take 2-3 business days to reflect on the account. Unfortunately we can’t refund customer what we did not charge customer.

Consumer

Response:

I am rejecting this response because:

We didn't order an up grade. We had no knowledge of an up grade. Our conversation in regards to the order was recorded by the company and if they want to be honest about this they can go to the record.They have refunded 129. charged for the product, but it cost us $50.25 to send it back to them. I received an ad in the local paper today for the "XL" model for $99. and no shipping. The picture shows the "XL".If they don't want to refund the $50 we paid for return postage, I will take my case to the media.

Review: on july 12 2015 I ordered an 8 quart and 3 6 quart power pressure cookers over the phone. I chose the 3 payment option and my first payment was not due until around august 11th 2015. The company done a preaurterization on my card and took 223.23 from my bank account. They said it would be returned in 2 to 6 hours. it has been 24 hours and the money has not been returned to my account yet. Now the company is saying I never placed an order but yet my bank account still reflects the money that was withdrawn. The many people I have tried to talk with have all been very rude and unwilling to work this issue out.Desired Settlement: I just want my money returned to me $223.23

Business

Response:

To whom it may concern,After an extensive search of our database we are not able to locate an order for this customer. Pre-Authorizations are done at the time of ordering for security reasons. This pre-authorization shows validity of the account, if funds are available. Pre-authorziation reversals are made to an account within 24-36 hours of ordering, on our part. It may take the customers bank 3-5 business to re-apply the funds back to the person's account and remove the hold on their end. No actual charges are made from our company until an item is actually shipped from our facility. Again, the pre-authorization hold is removed on our end within 24-36 hours of ordering. The customer will need to contact their banking institution to find out what THEIR policy is in regards to pre-authorizations. We cannot comment on a banks policy and procedure.As no funds were actually withdrawn from the account at pre-authorization there are no funds to return back to the customer's account.As we are not able to locate an account with the information provided we are not able to assist any further. If the customer placed an actual order with us they would receive an email confirmation of the order, and then a separate email confirmation when the item actually ships from the facility containing a tracking number. Thank you

Review: I have called Copperwear twice and emailed three times about receiving my refund for their product. Both times I talked to their customer services on the phone, they said I would receive my refund, but only received a small portion. The three times I have emailed them, I have not received anything back from them. I am wanting a refund because their product I purchased; the knee sleeve did not work for me.Desired Settlement: I just want the full refund that they promise in thier advertisment and I understand that I will not get the shipping back.

Review: Purchased clear t v antenna and did not receive any paperwork on the purchase, so called the customer care center and could not understand the rep on the other end of the conversation, so I asked to speak to the supervisor and was put on hold, I never spoke to a supervisor, I feel they have misrepresented the product being sold and the service that has been advertised, I asked for the return policy and was advised to put the antennas in the box with purchase order number and that I do not have do to not receiving a purchase order o conformation with a return policy, we are required to pay for a return according to the web page I found and they will return the cost of purchase minus processing and handling. There was also a 50 dollar walmart gift card as part of this agreement that I have not received .Desired Settlement: refund of full value of order and the would also like the 50 dollar walmart gift card with further purchase required.

Business

Response:

To whom it may concern,

I am unable to locate an account with the customers information provided. In order to access an account I need the billing address, telephone number provided at the time of placing the order. If the customer can provide an order number which starts with 215 It is 17 digits long or if the customer can please contact customer service so we can receive all the information and assist them right away ###-###-####.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I attempted to resolve this issue, I contacted the company in reference and gave our phone number and was sent strait to a survey of how I feel about the service provided, this issue has not yet been resolved with this company or its lack of customer service. I feel I should not have to deal with a out of country service center and customer rep ii have a problem understanding, and when asked to speak to a supervisor I keep getting asked what the issue is, I would like my money back and also would like to know what happened to our 50 dollar walmart gift card, they could resolve with a full refund and the gift card that was promised. The tracking number for our clear antenna is [redacted].

Regards,

Business

Response:

To whom it may concern,

I was able to locate an account with the order number that Mr. [redacted] provided. I understand that customer did not receive product I will file an investigation and have issued a full refund in the amount of $ 27.94. The refund was placed back onto the Visa credit card ending in [redacted]. Please allow 3-5 business days to receive the refund. Regarding the $50.00 Walmart gift card that is a third party offer. Mr. [redacted] will need to contact ###-###-#### they will be able to assist him with the gift card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered on 1-27-14 milana bras XL bras and panties. When they arrived the bras did not fit. So I called them and they said they would send next size up 1X. AND to send first set back when I received them, well they never sent me a return label. Well the second set didn't fit either, so after calling them to get a return label,cause I did not have a printer and decide to sendd both sets back.they said I had to pay for shipping back. So after calling them from 2/4/14 til 4/23/14. I sent both sets back and paid postage,they received on 3/27/14. Still no refund. After calling them numerous times and them telling me I would have it in 3-4 days. Still now refund. Finally talked to [redacted] su pervisor #B52. She said she could only refund 1 at a time then put next 1 in the next week. I said fine. So on 4-17-14 got an email saying my 1st refund was being processed. And I did receive that one on 4-22-14. $119.91 for the 1X. BUT never did get a refund of 119.91 for the original set XL. Called back and talked to [redacted] # [redacted] supervisor on 4-23-14 said I would have my refund for the XL set in 3_4 days. Still have not received it. So my order # is [redacted]0 for the XL set of bra than yous totaling 119.91. I would like to have this taken care of, its been going on for 3.mthsorDesired Settlement: Just want my refund of $119.91 for the XL MILAN BRAS. And an apology for all this hassle from them . I should be reimbursed for the the return that I paid but I know I'll never see that. PLEASE JUST REFUND WHAT YOU OWE ME. YOU TOOK MY $ when you needed it.I appreciate the same courtesy. Thank you, [redacted] phinney

Acct# [redacted]0

Business

Response:

To Whom It May Concern,

We have refunded you in full for all of your accounts with us. I just refunded the original order for the full amount. You should see it in 2-3 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased 2XL @ 6ea of cami shapers on 02/16/15 and paid first installment of $39.90 to TSP*Cami Shapers. Product arrives and its too big, returned 3/3/15. Customer Service confirmed receipt. Exchange sent out of XL. The XL received were to big and returned 4/1/15. Company took off 1 payment of $19.95 because I was dissatisfied with products. Customer service confirmed 2nd receipt on 4/22/15 back in inventory. I have not received the requested REFUND or Exchange. Other Payments made on 3/24/15 for $19.95 and another payment on 6/11/15 to Accurate Recovery $4.95?? because of balanced owed?? These payments were taken out of my checking account. This company is a SCAM!!! Talked to several managers who told my shipment was on the way. I have ot received my shipment or refund. I filed a Complaint with Connecticut Attorney General 7/15/15. The company will not respond to complaint. Attorney General Rep is Angie Martinez, File#[redacted]Desired Settlement: Refund

Business

Response:

To Whom it May Concern:a refund of $64.80 has been refunded to the credit card we have on file.thank you-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a product called the Perfecter online on Saturday 11/2/13 @ 11:58 PM. I decided to cancel this order today and I looked up online, to check the status, to see if the product has been shipped. At the time it had not been shipped and so I called at 12:31 P.M. on 11/4/13 to request the order to be cancelled. When I spoke to the customer service rep she claimed it had been shipped already even though the payment hadn't even cleared my account and the status online didn't show any tracking information. I asked if there was anything she can do to transfer me to someone else so that I can get this cancelled before it was shipped. She told me that I would have to refuse the package when it arrived. I said isn't there any confirmation number to request a refund or anything and she said no and so I asked for the tracking number and carrier info and she refused to give me the tracking number and hung up on me.Desired Settlement: I want this order cancelled and have not be able to get this done over the phone or through email communications.

Business

Response:

To whom it may concern,

Mrs. [redacted] contacted customer service to have this order cancelled but unfortunately we were unable to cancel the order as it had already shipped. Once an order ships out we can not cancel it. Mrs. [redacted] can refuse the order upon delivery. Once we receive the product back we can issue a full refund.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: For this company to simply say that they had shipped the item, was false on their part. I called and requested it to be cancelled prior to them even shipping the item to me. They were too lazy and the fact that they hung up on me when I inquired about the tracking number also suggest they are not being truthful. I think for this to be resolved is they need to be disciplined and when I customer contacts them to cancel the order, when clearly it hadn't shipped, than they need to honor that customer's wishes and cancel the order. I am stating right now that the order wasn't shipped. I have documentation of such that shows they lied.

Regards,

Business

Response:

To whom it may concern,

If a customer calls in to cancel the order and the order has not been shipped out there is no reason why we would not cancel the product. When Mrs. [redacted] contacted customer service the product shipped out and this is why it could not have been cancelled. We received the returned product back on 11/14/13. We issued a full refund in the amount of $123.93. The refund was placed back onto the Visa credit card ending in [redacted]. Please have Mrs. [redacted] contact her credit card company to verify that a full refund was in fact given.

Thank you,

Review: I tried to set up my TV today on 5/6/14. The machine that they sent me would not work, so I called and asked to return, and that was fine. I called today and asked why I did not get my 62$ back and only got 32.90$ back they told me that was the only money I was going to get. Why I asked why they continued to tell me that it was tied up in shipping charges, but I paid my own shipping charges. He assured me that this was the only amount I would get. I didn't feel like there was any use perusing this forward because that seemed like the only help I was going to get.Desired Settlement: I would like to be refunded the remaining amount of money.

Business

Response:

To Whom It May Concern,The reason the customer received a partial refund is because processing and handling of $7.99 for each antenna is not refunded, as per all of our advertisements. As a courtesy, I will issue the remaining refund.Sincerely,[redacted]

Review: www.tryperfecter.com

[email protected]

973-287-5199

Order [redacted] AKA [redacted]

Order placed April 28, 2014 8:45 a.m. was cancelled via email April 28,2014 12:11 p.m. as I changed my mind.

May 2, 2014 - Recieved an email from customer service stating order shipped. I again emailed; and attached email of cancelation.

Later on May 2, 2014 recieved email with return instructions.

As of today June 5, 2014 order has not been recieved.

Customer service is no longer responding to emails.

$81.32 credit is due to me.Desired Settlement: Refund to my credit card in the amount of $81.32

Business

Response:

Order #: [redacted]

UPS: [redacted]

Package was delivered on:

Tuesday, 05/06/2014 at 5:38 P.M.

Left At:

Front Door

We have to investigate whereabouts of the package, it will take 3-5 business days. Once everything is cleared we will be able to refund the customer's account. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They were notified 2 weeks ago package was not received and stated they were investigating. As a shipping Manager; I investigate non-deliveries everyday. It does not take that long to investigate.

In addition; I was working from home on date they show package delivered. There were packages from HSN and QVC delivered. No package from for the Perfecter.

Regards,

Business

Response:

To Whom It May Concern,

According to the tracking information, the package shows it was delivered, and we have not received any returns. As a courtesy, we will take the customer's word and issue a refund.

Sincerely,

Filomena

Review: On the 14th of April, I ordered a Power Pressure Cooker XL. When ordering, I was asked if I would like to upgrade to their Deluxe Model. I said yes. The bill was to be more, due to the upgrade.

When the item came, it was a lesser model, than the XL, not a better one.

By the time that I saw, that it was not the deluxe model, the next payment was due. In order to not pay, I stopped payment, at the bank.

When they called me, I informed them, that the product was not the more expensive one, and that I would not pay any more to them.

They said that I had the Deluxe Model, and that I should pay for it.

I told them that I would have to contact the Revdex.com, and hung up the phone.Desired Settlement: Either stop contacting me, or send me the Power Pressure Cooker XL Deluxe, as ordered.

Business

Response:

Customer has placed a chargeback on the order. We are not able to assist the customer because it freezes the system if a chargeback is made. Customer has to lift the chargeback, and we will be able to send a replacement for the Power Pressure Cooker XL. And if the customer desires to send the product back, we will assist the customer, but once we received the item, we will have issues refunding the account because of the chargeback. Customer must remove the chargeback w/ the bank. Thank you.

Consumer

Response:

I am rejecting this response because:I do not intend to pay for an item that I have not actually received. The cookers that we received were not XL or XL Deluxe Models. I will pay the remainder of what I owe and return the lesser models when I receive the XL Deluxe Models.

The Models that were sent are available at Wal-Mart for $79.00 ea. This was a Bait and Switch.

Business

Response:

To Whom It May Concern,

The models sent were the Power Pressure Cooker Pro, which can be viewed on our website - it shows the differences with each and you can verify the model there. If you would like to return the order, you may certainly do so, but the chargeback on the account will not allow a refund to process. Once we enter the refund, the bank will reject it because there is a charge back.

Review: I purchased some antennas from this company and they have falsely advertised the product. I was told they could get cable but when I hooked them up I just get local TV stations. They took $86 from my account. I sent it back to the company and they refunded all but $31. Where is my other $31?Desired Settlement: I expect a refund of $31 to complete my refund.

Business

Response:

To Whom it may concern,Please see below for details of our product and advertising. Clear TV is advertised to provide you with Broadcast network channels. There is no mention of being able to receive cable channels with our product."Clear TV eliminates expensive and unnecessary cable bills for those consumers who are just looking to enjoy their favorite network shows." Will the channel numbers be the same? With the digital system, the channel number that appears on your television screen and the actual channel number can be and often are different. Many stations have sub channels (channel 2, channel 2.1, 2.2, 2.3, etc.). Keep in mind reception will vary in your area due to geography and location of the broadcast antenna.While we do offer all customers a 60 day money back guarantee, our advertisements also state that shipping and handling charges are not refundable.Is my Clear TV Digital Antenna covered by a Money Back Guarantee? Yes, every Clear TV Digital Antenna is covered by a 60 - Day Money Back Guarantee, less processing and handling. The product was returned to us on 4/30/2015 and a refund was entered back to the account of file for the full PURCHASE price of $54.89. The shipping charges of $31.96 are not refundable.

Review: I ordered a pair of men’s shorts, and a men’s shirt from Copper wear on August 27th 2013. As stated on their website it was supposed to be a 3-4 week delivery. It has been more than that. It is now October 18th and I have YET to receive my products. All I want is my products. I have tried contacting them and the number I was given is a fake number [redacted]). Their website now takes me to a different website. I am having trouble getting ahold of a Copper wear representative. I am unable to track my order. The tracking site provided does not exist. All I want are the products I paid for.Desired Settlement: All I want are the products I paid for.

Business

Response:

To whom it may concern,This customer did access his account via our online order status on 9/5/2013 and then contacted our customer care center on 10/15/2013 and requested that the order be cancelled. The order was cancelled as requested and no charges were made to the customers account.Thank you [redacted]

Business

Response:

To whom it may concern,This customer did access his account via our online order status on 9/5/2013 and then contacted our customer care center on 10/15/2013 and requested that the order be cancelled. The order was cancelled as requested and no charges were made to the customers account.Thank you [redacted]ell us why here...

Review: The company sent me the wrong size and I sent the items back and the representative on the phone told me that they were sending me a replacement of the right size if I send the wrong size back and I was sent an email saying that they were sending me the right size to replace the ones I was sending back, but after several weeks after I sent the wrong size back, I got the same thing I sent back, the wrong size again in the mail as a replacement and when I called again, they told me that I would have to pay to send the very item that I had already sent back to them and they refused to send me the right item and refused to give a refund since they are the ones who did not have the right size for me.

This company is Genie Bra. I have one address at 500 Returns Rd. WallingFord Ct. 06495 and the phone number is # ###-###-####. I want a complete refund now of $44.97. If I don't get it back, I plan on telling everyone I know about this bad experience with this company and warn them not to buy from them. Thanks,Desired Settlement: I want the total refunded back of what I paid of $44.97 on the same card I paid with NOW.

Business

Response:

To whom it may concern,This account has now been refunded in full.Thank youFilomena

Review: I have repeatedly tried to exchange this product with the same problem happening over and over again. I have waited for months for the problem to be corrected and after phoning again, was told that I would still have to wait even longer.

Business

Response:

To whom it may concern,We apologize for any confusion with the customer's exchange process. After review of the customer's account we found the customer is asking for an exchange of: Slim and Tone Leggings Black/brown/charcoal Size 2XWe are issuing the exchange from our corporate office to avoid any further confusion.Thank youFilomena

Review: I purchased there leg support brace and got another one free, just had to pay for the extra s&h for both. I received the product and it did not work for me and it cut of the circulation off in my knee. I returned the products and got a refund for only $19.99, when I had paid $35.97. When I called to ask why the customer service representative said the company does not refund any s&h charges for any reason, and when asked to speak to a manager, I was informed that there was not one on duty and they didn't know when one would be available.Desired Settlement: I would like my full refund back for my order

Review: a while ago I ordered a cami shaper for my wife, and the website tricked me into purchasing legging for 59.95, I did not order this, so I returned the item twice, because they sent it back,,,all I want is my money back for this item...my e-mails and calls are being ignored...

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my money back...$59.95 for this returned/unwanted/did not order this item..[redacted].

Business

Response:

To whom it may concern,

A refund of $59.97 was refunded back onto Mr. [redacted]'s Visa credit card ending in 0920. Please allow 3-5 business days to receive the refund. If you have any further questions please contact customer service at ###-###-####.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After more than 2 1/2 weeks, and a claim to my own credit card to dispute the charge, I am still waiting for my due credit of $97. 59. The experience with Fusion Juicer has been horrendous. When I called to return, the customer service rep was pushy and would not take 'I want to return the fusion juicer' despite my repeated request and did not disclose anything about voiding a refund if took a $20 credit. I said I'd try the product a few more days but would likely still call to return. Well, after repeated calls, was told I could not return. They were supposed to listen to the taped conversation which would prove I was never informed of the return option being voided....was told it would take 10-14 days.....called again day 10 and was told review was still in process...called day 14 and was told could not return...but the tape was NEVER listened over the course of the delayed 2 weeks. Horrible. I insisted the refund be allowed, and the rep finally transferred my call to corporate office (monday 11/11) where I was told I could return the product and they would give a refund. My postal tracking confirms the juicer was returned on 11/14/13 but here it is 12/3/13 and I am still waiting for the credit due of $97.59

I was very clear with the woman at the corporate office that the customer service was horrible and that I was never told of the 'void of returnability'. A very bad experience in every regard.Desired Settlement: Please return my money owed of $97.59.

Business

Response:

To whom it may concern,

We received the returned product back. I have issued the remaining refund of $ 97.59. The refund was placed back onto the Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In 2011 I purchased a montel Williams health master blender from an advertisement that I saw on TV. My blender recently stopped working and I called for the warranty as I was told that this blender has a lifetime warranty. When I called I was told by [redacted] a supervisor that the model has been discontinued so the warranty was no longer valid. I was told that they would upgrade me to the health Master Elite for a price of $74.99. I advised to [redacted] that I had a lifetime warranty and she advised me that the warranty was only good until they stopped making the product and this particular model have been discontinued. I asked to speak to her supervisor so that I can get this straightened out and I was told that there was no one available and she would have someone call me back but could not tell me a time frame or who would be calling me back. I purchased this under the understanding that it came with a lifetime warranty and would like to have my blender replaced.Desired Settlement: I would like a replacement blender under the warranty that came with the blender that I bought. If a replacement cannot be given without charging me an additional amount then I would like a refund.

Business

Response:

To whom it may concern,

We have a 90 day warranty on all of our products. The motor has a lifetime warranty for the life of the product. We send the motor free of charge , our customer would need to pay the processing and handling. I will issue a replacement for our newer model. If in the future a part is needed it would need to be paid for.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so long as I receive the replacement as stated by the business in their response. I will be happy to close the complaint once the new model is received by me.

Regards,

Review: Purchased Flex-Able Hose as seen on TV Ad. There have been problems from the onset with the Flex-Able Hose itself. It burst upon impact when in use. Company had sent a replacement back in March of this year, and charged me S&H. Today, I called to say that the hose had burst rendering it useless to use. They told me they could not do anything more for me. Recently, I had reviewed the complaints because of this hose and they are numerous complaints from consumers that pretty much showed the misrepresentation of this product. Below is the web site.

[redacted]Desired Settlement: Would appreciate any assistance that you may be able to provide, which include a commitment to make a good faith effort to resolve consumer complaints.

Business

Response:

To Whom It May Concern,

We will issue a one-time replacement as a courtesy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased the month so health master blender back in 2013 of March I have only use the blender at least 10 times and I went to plug it in and now it does not work the company is offering to replace the base as long as I pay for the shipping but they no longer have the color of the base that I need my blender is red and the base they want to give me is black I asked for a full refund but they refused to give it to me I am even willing to return the defective blender they have told me that I can return the defective blender as long as I pay for shipping to send to them and pay for shipping for them to send a new one back which I find unfair I did nothing to break this blender and it is unfair that they will not replace the blender and meet me halfway and at least pay the shipping and I pay to ship it back the customer service was also rude and hung up. I paid the $9.99 for them to send the base but I am NOT happy of the color because it will not match my blender. I have yet to even receive the base because its on back order in the warehousepDesired Settlement: I would like to return the defected blender and I will pay for the shipping of it and in return for a full refund of the blender

Business

Response:

To Whom It May Concern,Customers account was reviewed and the order was placed on 4/1/2013. Unfortunately the policy is 60 day money back guaranteed. I would not have a problem to refund if it was just a couple of months after placing the order. What I can do for customer is send out a brand new unit however the only color we have is black. Customer will receive the unit in 3 days. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,