Tristar Products

Review: on july 12 2015 I ordered an 8 quart and 3 6 quart power pressure cookers over the phone. I chose the 3 payment option and my first payment was not due until around august 11th 2015. The company done a preaurterization on my card and took 223.23 from my bank account. They said it would be returned in 2 to 6 hours. it has been 24 hours and the money has not been returned to my account yet. Now the company is saying I never placed an order but yet my bank account still reflects the money that was withdrawn. The many people I have tried to talk with have all been very rude and unwilling to work this issue out.Desired Settlement: I just want my money returned to me $223.23

Business

Response:

To whom it may concern,After an extensive search of our database we are not able to locate an order for this customer. Pre-Authorizations are done at the time of ordering for security reasons. This pre-authorization shows validity of the account, if funds are available. Pre-authorziation reversals are made to an account within 24-36 hours of ordering, on our part. It may take the customers bank 3-5 business to re-apply the funds back to the person's account and remove the hold on their end. No actual charges are made from our company until an item is actually shipped from our facility. Again, the pre-authorization hold is removed on our end within 24-36 hours of ordering. The customer will need to contact their banking institution to find out what THEIR policy is in regards to pre-authorizations. We cannot comment on a banks policy and procedure.As no funds were actually withdrawn from the account at pre-authorization there are no funds to return back to the customer's account.As we are not able to locate an account with the information provided we are not able to assist any further. If the customer placed an actual order with us they would receive an email confirmation of the order, and then a separate email confirmation when the item actually ships from the facility containing a tracking number. Thank you

Review: Dear sirs: I purchased the product as seen on T.V.! I & my kids have tried it in every room, on different T.V.'s, with not one station did we pick up!I've called the company to state my problem,& every time I get a person that does not speak English that I can understand! Also It does not mention on the commercial for this product, the fact that you have to live within 35 miles of a broadcasting tower as stated in step 4, of the manual that comes with this product! I would like my full refund returned, & move on to another way of getting an extra T.V. for my house! Thanking you in advance. Virgil Binning

Product_Or_Service: Indoor T.V.Desired Settlement: DesiredSettlementID: Refund

As I stated in my complaint above! I would like to receive the full refund! If they would have said,you have to be living with-in 35 miles of a broadcasting tower on the ad on T.V., I would have checked that issue out before I purchased it.

Business

Response:

To Whom it May Concern,

I understand the customer purchased our Clear TV antenna. All of our advertisements state that reception quality and amount of broadcasted channels depends on the proximity of a transmitting tower. We also offer amplifiers for those out of the range of the towers. Our return period for refunds (less processing and handling) is 60 days. That period has just expired for this account, but I understand the customer's frustration and will allow a return for a full refund. Please have the customer return the product to us, [redacted], with the order number on the package, [redacted].

Sincerely,

Filomena Nefissi

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased three sets of leggings and three cami tops in december still have not processed my order after recieving payment. Called and they said stuff.is on back order but yet they continue to advertise it as available.Desired Settlement: I want the items I paid for

Business

Response:

To Whom It May Concern,Customers account was reviewed and the status of the order is on back order due to the high demand. For the inconvenience I will take off the processing and handling of $9.99. I will also expedite customers order for the inconvenience and we will be shipping out by the end of this week. We have not charge customer as of today because the item has not shipped out. I will send proof item has not been charged.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

As long as the product is shipped by the end of the week since that is tomorrow.

Regards,

Review: The company sent me the wrong size and I sent the items back and the representative on the phone told me that they were sending me a replacement of the right size if I send the wrong size back and I was sent an email saying that they were sending me the right size to replace the ones I was sending back, but after several weeks after I sent the wrong size back, I got the same thing I sent back, the wrong size again in the mail as a replacement and when I called again, they told me that I would have to pay to send the very item that I had already sent back to them and they refused to send me the right item and refused to give a refund since they are the ones who did not have the right size for me.

This company is Genie Bra. I have one address at 500 Returns Rd. WallingFord Ct. 06495 and the phone number is # ###-###-####. I want a complete refund now of $44.97. If I don't get it back, I plan on telling everyone I know about this bad experience with this company and warn them not to buy from them. Thanks,Desired Settlement: I want the total refunded back of what I paid of $44.97 on the same card I paid with NOW.

Business

Response:

To whom it may concern,This account has now been refunded in full.Thank youFilomena

Review: I ordered a pair of men’s shorts, and a men’s shirt from Copper wear on August 27th 2013. As stated on their website it was supposed to be a 3-4 week delivery. It has been more than that. It is now October 18th and I have YET to receive my products. All I want is my products. I have tried contacting them and the number I was given is a fake number [redacted]). Their website now takes me to a different website. I am having trouble getting ahold of a Copper wear representative. I am unable to track my order. The tracking site provided does not exist. All I want are the products I paid for.Desired Settlement: All I want are the products I paid for.

Business

Response:

To whom it may concern,This customer did access his account via our online order status on 9/5/2013 and then contacted our customer care center on 10/15/2013 and requested that the order be cancelled. The order was cancelled as requested and no charges were made to the customers account.Thank you [redacted]

Business

Response:

To whom it may concern,This customer did access his account via our online order status on 9/5/2013 and then contacted our customer care center on 10/15/2013 and requested that the order be cancelled. The order was cancelled as requested and no charges were made to the customers account.Thank you [redacted]ell us why here...

Review: I purchased some antennas from this company and they have falsely advertised the product. I was told they could get cable but when I hooked them up I just get local TV stations. They took $86 from my account. I sent it back to the company and they refunded all but $31. Where is my other $31?Desired Settlement: I expect a refund of $31 to complete my refund.

Business

Response:

To Whom it may concern,Please see below for details of our product and advertising. Clear TV is advertised to provide you with Broadcast network channels. There is no mention of being able to receive cable channels with our product."Clear TV eliminates expensive and unnecessary cable bills for those consumers who are just looking to enjoy their favorite network shows." Will the channel numbers be the same? With the digital system, the channel number that appears on your television screen and the actual channel number can be and often are different. Many stations have sub channels (channel 2, channel 2.1, 2.2, 2.3, etc.). Keep in mind reception will vary in your area due to geography and location of the broadcast antenna.While we do offer all customers a 60 day money back guarantee, our advertisements also state that shipping and handling charges are not refundable.Is my Clear TV Digital Antenna covered by a Money Back Guarantee? Yes, every Clear TV Digital Antenna is covered by a 60 - Day Money Back Guarantee, less processing and handling. The product was returned to us on 4/30/2015 and a refund was entered back to the account of file for the full PURCHASE price of $54.89. The shipping charges of $31.96 are not refundable.

Review: I ordered a product called the Perfecter online on Saturday 11/2/13 @ 11:58 PM. I decided to cancel this order today and I looked up online, to check the status, to see if the product has been shipped. At the time it had not been shipped and so I called at 12:31 P.M. on 11/4/13 to request the order to be cancelled. When I spoke to the customer service rep she claimed it had been shipped already even though the payment hadn't even cleared my account and the status online didn't show any tracking information. I asked if there was anything she can do to transfer me to someone else so that I can get this cancelled before it was shipped. She told me that I would have to refuse the package when it arrived. I said isn't there any confirmation number to request a refund or anything and she said no and so I asked for the tracking number and carrier info and she refused to give me the tracking number and hung up on me.Desired Settlement: I want this order cancelled and have not be able to get this done over the phone or through email communications.

Business

Response:

To whom it may concern,

Mrs. [redacted] contacted customer service to have this order cancelled but unfortunately we were unable to cancel the order as it had already shipped. Once an order ships out we can not cancel it. Mrs. [redacted] can refuse the order upon delivery. Once we receive the product back we can issue a full refund.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: For this company to simply say that they had shipped the item, was false on their part. I called and requested it to be cancelled prior to them even shipping the item to me. They were too lazy and the fact that they hung up on me when I inquired about the tracking number also suggest they are not being truthful. I think for this to be resolved is they need to be disciplined and when I customer contacts them to cancel the order, when clearly it hadn't shipped, than they need to honor that customer's wishes and cancel the order. I am stating right now that the order wasn't shipped. I have documentation of such that shows they lied.

Regards,

Business

Response:

To whom it may concern,

If a customer calls in to cancel the order and the order has not been shipped out there is no reason why we would not cancel the product. When Mrs. [redacted] contacted customer service the product shipped out and this is why it could not have been cancelled. We received the returned product back on 11/14/13. We issued a full refund in the amount of $123.93. The refund was placed back onto the Visa credit card ending in [redacted]. Please have Mrs. [redacted] contact her credit card company to verify that a full refund was in fact given.

Thank you,

Review: I ordered on 1-27-14 milana bras XL bras and panties. When they arrived the bras did not fit. So I called them and they said they would send next size up 1X. AND to send first set back when I received them, well they never sent me a return label. Well the second set didn't fit either, so after calling them to get a return label,cause I did not have a printer and decide to sendd both sets back.they said I had to pay for shipping back. So after calling them from 2/4/14 til 4/23/14. I sent both sets back and paid postage,they received on 3/27/14. Still no refund. After calling them numerous times and them telling me I would have it in 3-4 days. Still now refund. Finally talked to [redacted] su pervisor #B52. She said she could only refund 1 at a time then put next 1 in the next week. I said fine. So on 4-17-14 got an email saying my 1st refund was being processed. And I did receive that one on 4-22-14. $119.91 for the 1X. BUT never did get a refund of 119.91 for the original set XL. Called back and talked to [redacted] # [redacted] supervisor on 4-23-14 said I would have my refund for the XL set in 3_4 days. Still have not received it. So my order # is [redacted]0 for the XL set of bra than yous totaling 119.91. I would like to have this taken care of, its been going on for 3.mthsorDesired Settlement: Just want my refund of $119.91 for the XL MILAN BRAS. And an apology for all this hassle from them . I should be reimbursed for the the return that I paid but I know I'll never see that. PLEASE JUST REFUND WHAT YOU OWE ME. YOU TOOK MY $ when you needed it.I appreciate the same courtesy. Thank you, [redacted] phinney

Acct# [redacted]0

Business

Response:

To Whom It May Concern,

We have refunded you in full for all of your accounts with us. I just refunded the original order for the full amount. You should see it in 2-3 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased 2XL @ 6ea of cami shapers on 02/16/15 and paid first installment of $39.90 to TSP*Cami Shapers. Product arrives and its too big, returned 3/3/15. Customer Service confirmed receipt. Exchange sent out of XL. The XL received were to big and returned 4/1/15. Company took off 1 payment of $19.95 because I was dissatisfied with products. Customer service confirmed 2nd receipt on 4/22/15 back in inventory. I have not received the requested REFUND or Exchange. Other Payments made on 3/24/15 for $19.95 and another payment on 6/11/15 to Accurate Recovery $4.95?? because of balanced owed?? These payments were taken out of my checking account. This company is a SCAM!!! Talked to several managers who told my shipment was on the way. I have ot received my shipment or refund. I filed a Complaint with Connecticut Attorney General 7/15/15. The company will not respond to complaint. Attorney General Rep is Angie Martinez, File#[redacted]Desired Settlement: Refund

Business

Response:

To Whom it May Concern:a refund of $64.80 has been refunded to the credit card we have on file.thank you-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On the 14th of April, I ordered a Power Pressure Cooker XL. When ordering, I was asked if I would like to upgrade to their Deluxe Model. I said yes. The bill was to be more, due to the upgrade.

When the item came, it was a lesser model, than the XL, not a better one.

By the time that I saw, that it was not the deluxe model, the next payment was due. In order to not pay, I stopped payment, at the bank.

When they called me, I informed them, that the product was not the more expensive one, and that I would not pay any more to them.

They said that I had the Deluxe Model, and that I should pay for it.

I told them that I would have to contact the Revdex.com, and hung up the phone.Desired Settlement: Either stop contacting me, or send me the Power Pressure Cooker XL Deluxe, as ordered.

Business

Response:

Customer has placed a chargeback on the order. We are not able to assist the customer because it freezes the system if a chargeback is made. Customer has to lift the chargeback, and we will be able to send a replacement for the Power Pressure Cooker XL. And if the customer desires to send the product back, we will assist the customer, but once we received the item, we will have issues refunding the account because of the chargeback. Customer must remove the chargeback w/ the bank. Thank you.

Consumer

Response:

I am rejecting this response because:I do not intend to pay for an item that I have not actually received. The cookers that we received were not XL or XL Deluxe Models. I will pay the remainder of what I owe and return the lesser models when I receive the XL Deluxe Models.

The Models that were sent are available at Wal-Mart for $79.00 ea. This was a Bait and Switch.

Business

Response:

To Whom It May Concern,

The models sent were the Power Pressure Cooker Pro, which can be viewed on our website - it shows the differences with each and you can verify the model there. If you would like to return the order, you may certainly do so, but the chargeback on the account will not allow a refund to process. Once we enter the refund, the bank will reject it because there is a charge back.

Review: I purchased there leg support brace and got another one free, just had to pay for the extra s&h for both. I received the product and it did not work for me and it cut of the circulation off in my knee. I returned the products and got a refund for only $19.99, when I had paid $35.97. When I called to ask why the customer service representative said the company does not refund any s&h charges for any reason, and when asked to speak to a manager, I was informed that there was not one on duty and they didn't know when one would be available.Desired Settlement: I would like my full refund back for my order

Review: Purchased clear t v antenna and did not receive any paperwork on the purchase, so called the customer care center and could not understand the rep on the other end of the conversation, so I asked to speak to the supervisor and was put on hold, I never spoke to a supervisor, I feel they have misrepresented the product being sold and the service that has been advertised, I asked for the return policy and was advised to put the antennas in the box with purchase order number and that I do not have do to not receiving a purchase order o conformation with a return policy, we are required to pay for a return according to the web page I found and they will return the cost of purchase minus processing and handling. There was also a 50 dollar walmart gift card as part of this agreement that I have not received .Desired Settlement: refund of full value of order and the would also like the 50 dollar walmart gift card with further purchase required.

Business

Response:

To whom it may concern,

I am unable to locate an account with the customers information provided. In order to access an account I need the billing address, telephone number provided at the time of placing the order. If the customer can provide an order number which starts with 215 It is 17 digits long or if the customer can please contact customer service so we can receive all the information and assist them right away ###-###-####.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I attempted to resolve this issue, I contacted the company in reference and gave our phone number and was sent strait to a survey of how I feel about the service provided, this issue has not yet been resolved with this company or its lack of customer service. I feel I should not have to deal with a out of country service center and customer rep ii have a problem understanding, and when asked to speak to a supervisor I keep getting asked what the issue is, I would like my money back and also would like to know what happened to our 50 dollar walmart gift card, they could resolve with a full refund and the gift card that was promised. The tracking number for our clear antenna is [redacted].

Regards,

Business

Response:

To whom it may concern,

I was able to locate an account with the order number that Mr. [redacted] provided. I understand that customer did not receive product I will file an investigation and have issued a full refund in the amount of $ 27.94. The refund was placed back onto the Visa credit card ending in [redacted]. Please allow 3-5 business days to receive the refund. Regarding the $50.00 Walmart gift card that is a third party offer. Mr. [redacted] will need to contact ###-###-#### they will be able to assist him with the gift card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: www.tryperfecter.com

[email protected]

973-287-5199

Order [redacted] AKA [redacted]

Order placed April 28, 2014 8:45 a.m. was cancelled via email April 28,2014 12:11 p.m. as I changed my mind.

May 2, 2014 - Recieved an email from customer service stating order shipped. I again emailed; and attached email of cancelation.

Later on May 2, 2014 recieved email with return instructions.

As of today June 5, 2014 order has not been recieved.

Customer service is no longer responding to emails.

$81.32 credit is due to me.Desired Settlement: Refund to my credit card in the amount of $81.32

Business

Response:

Order #: [redacted]

UPS: [redacted]

Package was delivered on:

Tuesday, 05/06/2014 at 5:38 P.M.

Left At:

Front Door

We have to investigate whereabouts of the package, it will take 3-5 business days. Once everything is cleared we will be able to refund the customer's account. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They were notified 2 weeks ago package was not received and stated they were investigating. As a shipping Manager; I investigate non-deliveries everyday. It does not take that long to investigate.

In addition; I was working from home on date they show package delivered. There were packages from HSN and QVC delivered. No package from for the Perfecter.

Regards,

Business

Response:

To Whom It May Concern,

According to the tracking information, the package shows it was delivered, and we have not received any returns. As a courtesy, we will take the customer's word and issue a refund.

Sincerely,

Filomena

Review: I tried to set up my TV today on 5/6/14. The machine that they sent me would not work, so I called and asked to return, and that was fine. I called today and asked why I did not get my 62$ back and only got 32.90$ back they told me that was the only money I was going to get. Why I asked why they continued to tell me that it was tied up in shipping charges, but I paid my own shipping charges. He assured me that this was the only amount I would get. I didn't feel like there was any use perusing this forward because that seemed like the only help I was going to get.Desired Settlement: I would like to be refunded the remaining amount of money.

Business

Response:

To Whom It May Concern,The reason the customer received a partial refund is because processing and handling of $7.99 for each antenna is not refunded, as per all of our advertisements. As a courtesy, I will issue the remaining refund.Sincerely,[redacted]

Review: I have repeatedly tried to exchange this product with the same problem happening over and over again. I have waited for months for the problem to be corrected and after phoning again, was told that I would still have to wait even longer.

Business

Response:

To whom it may concern,We apologize for any confusion with the customer's exchange process. After review of the customer's account we found the customer is asking for an exchange of: Slim and Tone Leggings Black/brown/charcoal Size 2XWe are issuing the exchange from our corporate office to avoid any further confusion.Thank youFilomena

Review: I purchased the month so health master blender back in 2013 of March I have only use the blender at least 10 times and I went to plug it in and now it does not work the company is offering to replace the base as long as I pay for the shipping but they no longer have the color of the base that I need my blender is red and the base they want to give me is black I asked for a full refund but they refused to give it to me I am even willing to return the defective blender they have told me that I can return the defective blender as long as I pay for shipping to send to them and pay for shipping for them to send a new one back which I find unfair I did nothing to break this blender and it is unfair that they will not replace the blender and meet me halfway and at least pay the shipping and I pay to ship it back the customer service was also rude and hung up. I paid the $9.99 for them to send the base but I am NOT happy of the color because it will not match my blender. I have yet to even receive the base because its on back order in the warehousepDesired Settlement: I would like to return the defected blender and I will pay for the shipping of it and in return for a full refund of the blender

Business

Response:

To Whom It May Concern,Customers account was reviewed and the order was placed on 4/1/2013. Unfortunately the policy is 60 day money back guaranteed. I would not have a problem to refund if it was just a couple of months after placing the order. What I can do for customer is send out a brand new unit however the only color we have is black. Customer will receive the unit in 3 days. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: CLEAR TV ADVERTISING ON TV AN ANTENNA THAT WILL PULL IN LOCAL TV STATIONS. WHEN I CALLED SATURDAY AFTERNOON TO ORDER THEIR PRODUCT AND GAVE THEM MY CARD INFORMATION,SHE CONTINUED ON ABOUT THAT I WOULD NEED AN AMPLIFIER AND A TEN FOOT CABLE CORD FOR BOTH ANTENNAS (IT WAS BUY ONE GET ONE FREE/JUST PAY SEPARATE SHIPPING).THE MORE THINGS SHE TRIED TO SALE ME-I DECIDED I DIDN'T WANT THIS PURCHASE AT ALL,BUT THERE WAS NO WAY TO CANCEL THIS ORDER-IT WAS A COMPUTOR PROGRAM I GUESS. ANYWAY I GOT THE NUMBER AND CALLED THEM BACK ON SUNDAY TO CUSTOMER SERVICE AND THE GIRL I TALKED TO SAID SHE HAD CANCELLED MY ORDER.GREAT I THOUGHT UNTIL I WAS LOOKING AT MY ACCOUNT ON THURSDAY AND SEEN WHERE THEY HAD TAKEN THE MONEY OUT FOR THAT ORDER. I CALLED THEM AGAIN THURSDAY EVENING-HE SAID THERE WAS NOTHING HE COULD DO ABOUT IT.Desired Settlement: I WOULD JUST LIKE TO GET MY MONEY BACK INTO MY ACCOUNT AND FOR THEM TO GET RID OF MY CARD NUMBER. I WANT A FULL REFUND-IN THE ADD THEY STATED IF YOU RETURNED THE PRODUCT YOU ONLY GOT THE MONEY FOR THE PRODUCT AND NOT SHIPPING/HANDLING. I WANT ALL OF MY MONEY BACK!!! THANK YOU.[redacted]

Business

Response:

To whom it may concern,

Mrs. [redacted] order was shipped out this is why we were unable to cancel the order. Please have her return to sender/Refuse the package. She will not have to pay to return the package. Once we receive it back we will issue a full refund.

Thank you,

Review: Purchased Flex-Able Hose as seen on TV Ad. There have been problems from the onset with the Flex-Able Hose itself. It burst upon impact when in use. Company had sent a replacement back in March of this year, and charged me S&H. Today, I called to say that the hose had burst rendering it useless to use. They told me they could not do anything more for me. Recently, I had reviewed the complaints because of this hose and they are numerous complaints from consumers that pretty much showed the misrepresentation of this product. Below is the web site.

[redacted]Desired Settlement: Would appreciate any assistance that you may be able to provide, which include a commitment to make a good faith effort to resolve consumer complaints.

Business

Response:

To Whom It May Concern,

We will issue a one-time replacement as a courtesy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: (9/07/2014) Ordered hair curler item: "The Perfecter", via phone following a TV infomercial on the product. The first Perfecter was to cost $99.99 and the 2nd and 3rd Perfecter curlers were to be both 25% off the original price or $74.99 each. A warranty was also purchased on the first Perfecter at additional charge of $12.00.

Our bill as it should have been; $99.99 + 74.99 + 74.99 + 12.00 for a total = $261.97 We were told shipping & handling would be FREE. After speaking with the male the call was transferred to a computer system which did not offer the caller ability to return to a live person. NO additional products were requested or ordered and we discontinued the call.

When the products arrived in a box several days later there was NO itemized bill or statement of any kind in the shipment packages or box. We found the final total when we received our charge card bill and were shocked at the total we had been billed $403.80. Well over what we were to be charged. Request were made for an itemized bill from the company Tristar Products which we were never sent. Upon contacting our local Revdex.com for the state of NC and our charge card service provider we were informed of the billing and told how to proceed with a complaint via Revdex.com in NJ.Desired Settlement: In closing we agreed to the prices as stated above; the first Perfecter at $99.99 + 2nd & 3rd Perfecter curlers at $74.99 (each 25% off) and the warranty on one Perfecter at $12.00 for a total of $261.97. No more should have been charged us. We would like our charge card corrected. (Shipping & handling were to be free.)

Business

Response:

To Whom It May Concern,Customers account was reviewed and each fusion styler was charged for $123.96. Customer also has a 2 year warranty which cost $11.97 and also has the achieve 10 styling cream for $19.95. Out of good faith I will honor customers price, to make customer happy. I will refund customer the amount $141.90, refund will reflect in 2-3 business days.Sincerely,Filomena

Review: I ordered on December 8. It was supposed to be a Christmas gift. The item was shipped only on January 31. I received the item on February 4. After insisting that it was an error on the business part, supervisor [redacted] finally agreed to refund the shipping and handling of $9.99. Please note that it took more than a month and a half to receive the product, and I live less than a mile from a Lis Angeles post office. I was given a "choice" to accept the refund with NO OPTION TO RETURN THE ITEM, or not take the refund so I have that option to return the item. Imagine that, their mistake and as a consumer, they leave me with a very bad business option. Thus, I decided to complain to the Revdex.com.Desired Settlement: Since I have already bought another gift, I expect a full refund of the item. It was supposed to be for CHRISTMAS, ordered way ahead on December 8. It arrived on February 4. Why should I settle for a shipping and handling refund, when there really was no timely shipping and handling? It is the business principle I am after.

Business

Response:

To Whom It May Concern,I reviewed customers account and It shows on the order has shipped out on 1/21/2015. We do apologize for the long delay. Due to the overwhelming popularity we were on back ordered. If customer no longer want product I will email customer a prepaid label for her to send it back at no charge. once we receive the package we can give her a full refund.Sincerely,[redacted]