Tristar Products

Review: I placed an order from a TV advertisement on 2/15/2013 for 3 cami shaper ultra 2x for $89.94. However, I did not think the order went through on my computer so I placed it again for the 3 cami shaper ultra 2x for $89.94. At this time it became a duplicate order. When the 2 orders arrived at my residence, I returned one order of 3 cami shapers because of the duplication. However, that order was lost in the mail. It was not until 6/17/2013 that I was able to find that order and attempted to return it immediately by calling Cami Shaper to get an RA Number for returning items. At that time I decided to return both orders at that time because none of the cami shapers fit me. They were all too small. When I made the phone call the customer service agent at [redacted] she said I could not return and get any credit because it was over 90 days since the order was placed. I did not see anything in writing on the invoices saying the orders had to be returned before 90 days, nor 60 days. She said she would give me a $10 discount on each order. I said that was not sufficient and I would like a refund of $89.94 for each order. She said she would not honor that request as it was over 90 days. There was nothing on the invoice/return form that stated it needed to be returned before 90 days. Also, when I did return the first order on 2/22/2013, it was lost in the mail which held up my return within the 90 days.I would like to get my refund of $89.94 for each order. The $10 discount for each order is not sufficient. Please let me know the results. Thank you.

Product_Or_Service: Item [redacted]

Order_Number: [redacted]

Account_Number: noneDesired Settlement: DesiredSettlementID: Refund

I would like to return the 2 orders of 3 cami shapers each and receive two refunds of $89.94 or $179.88 as soon as possible.There was nothing in writing on the order/return form stating these items needed to be returned before 90 days for total refund.

Business

Response:

To whom it may concern,

I understand that Mrs. Froekle has two orders for Cami Shaper. I also understand that Mrs. [redacted] explained that she mailed both packages back. To date we have not received either package. We can not issue a refund unless we receive our product back. I have issued a refund for one order in the full amount of $ 89.94 to satisfy our customer. I can not issue a refund for both accounts. Mrs. [redacted] needs to provide tracking proof that both packages have been sent back. The refund of $89.94 was placed back onto the visa credit card ending in 1150. Please allow about 3-5 business days to receive.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1) As of August 22, 2013 I have not received the $89.94 in credit card 1150.

2) As I stated in my complaint I originally placed an order for 3 cami shapers on 2/15/2013 for $89.94. At that time I did not think the order went through on the computer so I placed it again for 3 cami shapers on 2/15/2013. This is when it became a duplicate order. When the 2 orders arrived on 2/23/2013 at my residence, I returned one order of 3 cami shapers however the returned order was sent to an incorrect address and was lost for a time at that address. However, it was returned to me on 6/17/2013. I then called Cami Shapers to get an RA No. They did not give me an RA number for returns. At that time I was told they would not accept the returns because the return time is over 90 days.

Previously, when I called about the returns they did not state the returns should be within 90 days nor was this an issue. Also it is not stated on the invoices the products need to be returned before 90 days. They offered me a $10.00 refund on each order which was not sufficient. At that point, I was dissatisfied with their service and that they would not accept the returns and refund my account and filed a complaint with Revdex.com.

I am now holding the products until this issue is resolved. I will need confirmation the complaint that they will accept the returns and give me the total refund of $89.94 for each order or $179.88. I can then return the two orders and provide tracking information.

I feel Cami Shaper has misrepresented their services by not accepting the returns for refund.

Please let me know if I can return these items for refund....

Regards,

Review: I first exchanged an item for a different size because the representative suggested the sizing may be wrong. I then returned the exchanged merchandise for a credit because the product did not work as advertised, even though I asked for detailed instructions on how to use the product over the phone with the representative. I even ordered another product that was suggested would help with the first item. The product did not work, so I returned the exchanged pieces and the new pieces. The new pieces were received back on 7/26, and I received a credit to my credit card on that date. The exchanged item was received on 7/30, and I have yet to receive a credit on that purchase. I called on 8/11 and was told that a credit would be processed to my account within 5 business days; that because I had exchanged the item, they had to do some type of over-ride to their billing system. I checked today, and I did not have the promised credit. When I called back about the credit, I was told that my credit was not processed and they do not know why, but I could call back tomorrow and speak with the billing department in the morning when they were open. I don't feel that I should have to continually contact them when they are not doing their job.Desired Settlement: I would like my entire purchase amount refunded, including the expedited shipping costs because of the unprofessional way they are handling the account.

Business

Response:

To whom it may concern,

A refund of $ 69.96 has been placed back onto the MasterCard ending in [redacted], please allow 3-5 business days to receive the refund.

Review: tape voice took order on clear tv product that was advertise at 19.99 and one free no mention of needed other product to make this work once the recorder voice took my charge info then I was aske to buy all this other product to make the clear tv work I could not get a real person to talk to the recorder voice kept trying to sell me other products that were needed to make clear tv work I kept refusing this and wanted to talk to a real person since the recorder kept this up I just hung up and figured I would try next day when I called I was told this order was sent out all ready, I wanted to know why then did not advertise all the other items needed on tv add to make there product wor and this was false advertising to wait until then got your charge info then I found out they charge me twice once after the call and the next day after they filled the order I feel that they are falsey advertising on tv and that is the reason for this complaint.Desired Settlement: l feel that this company should be put on notice for false advertising as well as credit my account .

Business

Response:

To whom it may concern,

The cost of the product is $19.95 plus $15.98 processing and handling. This is why the order total is $ 38.21. I show that Mrs. [redacted] contacted customer service and explained she wanted the order cancelled. Unfortunately we were unable to cancel as the order had already shipped out. Mrs. [redacted] can return to sender and once we receive the product back we will issue a full refund or if she is wanting to keep the product we can refund part of the processing and handling.

Thank you,

Review: On May 22, 2014 I initiated a call to [redacted] based on a TV ad offering a Power Pressure Cooker for 3 payments of $33.33 with free gifts included. On 7/2/14 I was finally given another number [redacted] to call about my order #: [redacted]. I spoke to rep [redacted] in New Jersey who stated my order was just shipped that morning 7/2/14. She stated there was a delay in the orders. I asked why was I not informed of any delay? She could not answer, so I requested to speak to a supervisor. She transferred me to[redacted] (ID# [redacted]). [redacted] said I should have received a card from the Nevada office advising there was a backlog for the product. She was very adamant that they did what was suppose to be done. When I asked her to confirm that I was charged $33.33 for the 1st of 3 payments, she said NO. She said I was charged $147.95. When I inquired why I was charged that amount, she said it is because "you chose an upgraded version of the cooker." I explained the TV ad did not mention anything about an upgraded version. She said "that is what I show and I can not do anything about it now." I told her I did not authorize this amount and I feel this is unethical business practices. I asked for any address to write a complaint, she replied "[redacted]. I am writing the Revdex.com because these practices are unacceptable to me. They advertise one product, and say they are sending you a different product that you did not request nor authorize. In addition, they charge you a fee that was never mentioned during the call. It feels as if the reps on the phone just put whatever they want in the system and me the consumer has to suffer for their incompetence. I want this behavior addressed and the Revdex.com is the only resource available. Please help.Desired Settlement: I want a full refund of $147.95 because I feel I was misled by the sales rep that took my initial phone call on 05/22/14. I requested and placed an order for the Pressure Cooker advertised on TV for a charge of $99.99 which was to be broken down into three payments of $33.33 plus $29.99 as a shipping and processing fee. No one spoke to me about an "upgraded Pressure Cooker costing $147.95." It is an unauthorized charge.

Business

Response:

To Whom It may concern,We have sent the customer our upgraded model. It’s an automatic system placing the other, and it shows it was placed for and upgraded model in one payment. Our refund policy is 60 day money back guaranteed. Customer has unit since 7/25/2014, we can make an exception and accept the unit back for a full refund. I will send prepaid label via email to return unit for refund.Sincerely,[redacted]

Review: I ordered the product & within a few minutes choose to cancel it. I tried for 4 days to cancel with my confirmation number & all information collected. They never were able to see my order and could not cancel it. First they said 6-8 hrs. then they said 24 hrs. My bank was showing that they were pulling out the money. I tried again and again to cancel my order. They just kept telling me they could not see my order and could not cancel it. The day after Christmas, they could see the order but now it was shipped and I could not cancel again. They took the money out of my bank.

They are lying to the public and they make it so difficult to cancel. I still could not get them to cancel the order. Now I have to fight them with my bank to stop payment.

Deceptive marketing and promises! Their phone service people all lie!Desired Settlement: I want all my charges refunded, no shipping, no nothing! any Interest I incur on my credit card will also need to be refunded.

I want a review of this company known to others in the public. to be aware of what they do. Not a good company

Business

Response:

To Whom It May Concern,Customer can refuse package and we will refund customer in full with no problem. I will also send a pre paid label via mail just in case customer does not get the chance to refuse. Sincerely,[redacted]

Review: Commercial advertised on T.V. said all you have to pay is $36.00 for 2 clear T.V. anntennas. So when I called they tried charging me more for more equipment which was said only need antenna but after calling it was going to cost almost $200.00 for everything for antenna. They did stop the order when I requested and took $36.00 out of my account after I said I didn't want it cause they lied. I turned my cable off due to what Clear TV offered. All false. Refused to refund my money. Said it was mine now even after I said didn't want it. Refused to stop order wouldn't even talk about it with me. Also said I could get over 100 HD channels. FALSEDesired Settlement: Rememburtment of all my money. $36.00 and anything the Revdex.com thinks I should get.

I have tried the product and it is a scam. It advertisements are false. I have enclosed the receipt.

Business

Response:

To Whom It May Concern,Customers account was reviewed and customer called two days after the order was placed, by the time customer called we had already ship the clear tv. Customer was advise to refuse the package and we can refund the account in full once it was received back. I tracked the package and it shows it was delivered on 2/2/2015. Signal strength will vary based on a certain variables, such as distance from the transmitter, hills, buildings, and even tall trees can impact reception. To check the exact distance from your residence to the nearest transmitters, and get an idea of what to expect in the way or reception, go to antennaweb.org and type in your address. It is recommended that you be within 25 to 30 miles of a broadcast antenna. We do not promise 100 channels to every customer because it will depend on their location. Out of good faith if customer wants to return the product I will send a label to return it at no cost and once we receive it we can refund customer in full. Please allow 7 days to receive label by mail.Sincerely,Filomena

Review: In February we ordered 2 of these hoses from www.flexablehose.com. We waited several weeks and made 2 status calls to their customer service and they finally arrived on March 23rd. We had lots of rain/flooding here in Illinois this spring and we had no need to start using the hoses till end of May. The first week of June, the one hose sprang several leaks. We called their customer service and they very kindly send out a return label. I sent the other back but have yet to receive it. We had the other one stored in our camper so I got it out to use it till the replacement came. After only 3 uses the same thing happened. The outer lining has already worn through and the inner hose is bulging out just ready to burst. I called their customer service yesterday 6/21 and was pointed to the FAQ page that states 60 day guarantee and you pay return shipping charges. I demanded to speak to a Supervisor who refused to honor paying for the return of the second hose. I asked for their CEO or HQ headquarters phone and was denied. On their video on their website it shows a woman dragging the hose around a stone patio and a child dragging it along the concrete walk by a pool. This is where it is misleading - the concrete wears a hole in the exterior lining in a very short time - leaving the inner hose bulging out which bursts. Very poor quality. I then went to this website: http://www.complaintslist.com/gardening/flexable-hose/ and read PAGES of complaints on this inferior product and everyone with the same complaint that I had. Very little use before it became defective. If the second hose is on its way - then fine but I want my money back on the second hose that I haven't sent back yet as I have to pay the return postage. You need to shut this company down and have them make it right with their customers. What can you do to help us? My invoice number is: [redacted]Desired Settlement: I would like a refund on the full purchase if possible but willing to accept 1/2 the charge on the invoice since they are supposedly sending me a replacement for the first hose. If they will credit me in full and they don't have to send out the replacement hose and they can have this second hose back if they send me a return label. My invoice number is: [redacted].

Order Summary

Confirmation #: [redacted]53

Order #: [redacted]

Order Date: 02/11/13

Payment information:

Discover

XXXX XXXX XXXX XX40

Ship to Address:

[redacted] FLEX-ABLE HOSE 75 FOOT BUY 1 GET 1 1 $39.95 19.98 Shipped Your item was shipped on 03/19/13

Product Total: $39.95

Tax: $0.00

P & H: $19.98

Total: $59.93

-----------------------------------------------------------------

Business

Response:

To Whom it May Concern,

I understand Mr. [redacted] has had issues with his hoses that he ordered. For the inconvenience, I will have 2 new hoses sent to him in addition to refunding his account for half of the order as requested, totaling $29.97. Please allow up to 10 business days for delivery of the new hoses and about 2 business days for the refund to process.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My credit card has been credited the $29.97 and am waiting the delivery of the new hoses. I thank you so much for your assistance in this matter. I hope others who are having the same problems as we are take action as well.

Regards,

Review: Hi, My mother, [redacted] purchased the Health Master Elite juicer on April 22, 2013. She quickly realized she did not like the product. We then called the company, spoke to [redacted] to get the required RA# for returns. RA # [redacted]. Item was return via UPS and received by the company on July 9, 2013. I called the company on July 18th and again spoke to [redacted] about my mom's refund. She said she would received within 7 - 10 days. On August 13th, spoke to [redacted]@ 11:15 am and she informed me that my mom was sent to collections. I questioned how she could be sent to collections if they had the product. Then, [redacted] transferred me to [redacted], who said my mom isn't entitled to a refund because it was beyond the 90 days, he referred me to the website, where it clearly states that there is a 100% satisfaction..you may get a return authorization. Which we did. I have copied what was on their website. My mom is elderly, with limited funds. Can you help us get our money back. Sincerely, [redacted]Guarantee & Return PolicyQ. Is my Living Well HealthMaster covered by a warranty?A. Yes, Every Living Well HealthMaster is covered by a manufactures 60 - day money back guarantee, less shipping and the motor has a lifetime warranty.Q. Procedure for Warranty Repairs or Replacement On the Motor.A. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $34.99 to cover return postage and handling to the following address: Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492QHow do I go about returning my Living Well HealthMaster?A. If youre not 100% satisfied- for any reason- contact a Living Well HealthMaster Customer Service Representative at ###-###-#### for a return authorization.

Product_Or_Service: Helathmaster Elite

Order_Number: [redacted]400Desired Settlement: DesiredSettlementID: Refund

We would like a refund of $153.62. Thanks, [redacted]

Business

Response:

To whom it may concern,

Mrs. [redacted] was refunded but the refund rejected. I had sent an e-mail to our accounting department to have this taken care of. A refund was reposted to the account and accepted by the credit card. Please allow about 3-5 business days to receive the refund back onto the Visa credit card ending in [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Fusion Juicer earlier this year. It came with a jar of (1) Green Boost at no charge. They keep sending us this Green Boost and taking $34.98 out of my account. I have called every telephone # I find: #on the jar, #on the fusion juicer receipt and the number on my statements. ALL of those numbers are "not in service". I want my money back and I want to be taken off their 'customer' list.

I have done everything I know to do to contact them. The Revdex.com was my last choice.

I hope you can help me. I cannot afford $34.98 every month. They steal from my account on different dates so I can't give you a firm billing date.

Thank youDesired Settlement: My desired outcome would be for them to not take any more money out of my account starting this month. I should ask for my money back because this was done under the radar. They try to get as much money as they can before a person realizes whats happening. It's just wrong.

Business

Response:

To whom it may concern,

I have cancelled out the continuity of the Green Boost for Mrs. [redacted]. Please have her send back the ones that have not been opened. She can mailed them back to the following address:

Once we receive them back we will issue a refund. Our customer service number is 973-287-5100.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]i [redacted]

Review: clear tv boast that all you have to do is to hook it up to your tv and you will get all of the digital broadcasted channels even from the coast of mexico. but I wasn't even able to get "channel 7 a.b.c" which is a major broadcasted channel,besides for" channel 9 kcal". a local channel here in california or" fox channel 11" all local (not cable ) channels. so I dealt with that but then one of the two I got stopped working all together & the connection prong broke on the other one, so it was unusable all together now i'm stuck with two unusable clear tv products and when I called them on 12/10/13 the agent named" [redacted]" told me I had to buy 2 waurantees for 7.00 each and pay for shipping and handling for 7.00 each paying around 25.00 when all together when I bought them the 1st time the total was 35.93 so it;s like buying two more minus 10.93. I don't think that's fair after the product didn't even work as advertised. I would appreciate your help in this matter my reference #for these clear tv products is " [redacted]"Desired Settlement: I would like to get replacements for the two clear tv products that did not work properly as advertised. if there are no products that actually work as advertised I would like a refund by check or too my desired credit card

Business

Response:

To whom it may concern,

We have not received a phone call from Mr. [redacted] that the product was not working properly if so we would have certainly assisted him right away. I have issued a return label to send the product back. I also issued a full refund in the amount of $ 35.93 since we stated that it was not working for him. The refund was placed back onto the Visa credit card ending in[redacted]. Please allow 3-5 business days to receive that refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We had agreed to purchase a Pro Pressure Cooker on August 10, 2014. We were told to expect delivery in 3 weeks. One month later on September 11, 2014, we had not received the product. We then called the number given, ###-###-#### at 1:20 pm. We spoke to a rep. Named[redacted], badge number[redacted]. We were informed that our shipment was back ordered and would not be shipped until the end of October, 2014. We told her that this was not acceptable ,

To cancel our order immediately . She confirmed this was done.

September 19,2014 the cooker was left on our front porch .

As we had cancelled this order I then checked with our bank,[redacted]. We then found out the company had accessed our account after we had withdrawn our permission. We had already re-entered the amount of $79.31 into our account. [redacted] unauthorized withdraw of that amount caused 3 debut transaction to overdraw our account. [redacted] charged us $105.00 in O.D. Charges.

We then called Tristar Products INC. for a correction to this problem. After speaking to a rep we were then transferred to a supervisor . We were informed they would return our purchase price of $79.31. As soon as the cooker was returned. We then asked for the Over Draft charges to be returned to our bank.. We were told that was not their policy . We explained the error on their part had cost us to overdraft our account. We were again told that was not their policy., even though we had withdrawn our permission to access our account. We ask what gave them the right to continue the purchase after we had cancelled. The supervisor had no answer to this. We asked if there was any one above her station we could speak to and were told no.Desired Settlement: We feel that the over draft charges that occurred becaused they unlawfully accessed our account after we cancelled the purchase and our permission.. We will be willing to get a statement from our bank to verify this charge if necessary . We feel that we should be refunded the $105.00 fee those charges caused. Plus the purchase price of $79.31. We will gladly return the cooker which has not been opened.

Thank you for your consideration in this matter.

Business

Response:

To Whom it may Concern:A refund for $79.31 has been posted back to the customers cc, for the inconvenience this may have caused the customer may keep the unit on us.Thank You-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me with one condition.( listed at bottom of response )

This really does not help the damage done by the over drafts that are now in our file. At least they have made an attempt to set things right. Tristar needs to please remember when a order has been cancelled that they no longer have the right to withdraw funds that they are no longer entitled to. Will Tristar honor any warranties that were originally offered with this product? I have not yet opened the cooker and inspected it. I was waiting to see how this matter would be settled before doing anything else. The cooker was not supposed to be delivered, therefore I did not consider it mine to open. * If the warranties do not apply then I would rather have the charges of the amount of $105.00 returned besides the amount of $79.31 which was the original amount they withdrew.

Regards,

Review: I ordered six (6) of the cami shapers. I received them in a decent matter of time, but they do NOtHING what is clearly written and advertised! If anything, they make my problem areas worse than before. The modesty pads were creased and would not flatten out and it made my look lumpty and just didn't look good. I called customer service and emailed. When called, I got someone that I could barely understand and she told me "that it wasn't our fault you should have measured before" and told me to have a good day and hung up on me! So unprofessional! No one will answer my emails either! This is false advertisementDesired Settlement: I would like someone to email me back and I would like a full refund for this! I spend $60 on crap that doesn't even work and was false advertised I am NOT paying my money to ship this back! I've spent enough money on this

Business

Response:

To Whom It May Concern,If customer is not satisfied with product it can be return to our address. I will email customer a prepaid label so they can return it at no cost. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 0n 4 23 15 I ordered two genie hour glass waist training belt ,I was told I will receive the products in about 15 days I called and was told they would ship my order shortly I am still waiting .I called again last week and was told I would receive them this week, instead on 6/12 / 15 I received a post card informing me that my order would be delivered on 6 / 30 /15 instead or call customer service if I wish to cancel, they should say that demand is more than they can supply in their informerercial

Business

Response:

To whom it may concern,Our Genie Hour Glass is a brand new product and we ask that all customers allow 4-6 weeks for delivery, this is the standard backorder time frame. Should the backorder extend past the 4-6 week time frame all customers are notified. Customers are given the option of keeping the order and waiting the backorder through or cancelling the order completely. We do not charge any accounts until an item is actually shipped. No funds are withdrawn from customers until the item is in inventory and sent out. At this time the customer will receive an emailed confirmation of the shipment including tracking information. We make it a point to keep our customers informed every step of the ordering process. As we do not have an exact date of shipment as of yet, this customer still has the option to either keep the order as is or to cancel the order completely.We apologize for the inconvenience.Thank youFilomena

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I called the 800 number for Clear TV to order a system that supposedly would give better TV reception and this included several wires and plastic antenna that attaches to a window. I did not finish my order, but hung up. Unfortunately, I had already given them my Visa number and so they did not discontinue the order, but it was sent The advertized cost of the product was $19.99 and when I got it they had charged almost 3 times that amount $47.92 on 6/7/2013. Now in order to send it back I must pay $7.95 to have it returned to stock. I have returned it through the United States Post Office to Clear TV, 500 Returns Road, Wallingford, Ct, 06495 without sending the $7.95. This is clearly a fly by night outfit and there is no number to contact the company. Furthermore, I have tried the equipment sent and I am only able to get one channel using the Clear TV equipment--it obviously does not work in my area.Desired Settlement: I want a complete and total refund, for equipment that was not ordered!! I do not want to be obligated to pay the restocking fee of $7.95

Business

Response:

To Whom it May Concern,

Ms. [redacted] placed an order with our IVR system. She accidentally ordered the amplifier and extension cord we offer which made the total higher than anticipated. Unfortunately, with automated systems, hanging up does not cancel the order. Once we receive Ms. [redacted]'s return, we will refund her in full for $47.92, which includes the $7.99 processing and handling charge she originally paid.

Sincerely,

Review: on 4/12/13 we ordered 2-75ft "flexable hose',AT $19.95 each,with s&h came to $59.93..received the hoses approx 24th of april..after 1 mo use (and not every day) one hose broke...called the company and was told would send another if we returned broken one,which we did..at first asked for a refund and were told there were no refunds.. when we received new hoses looked good ,but again broke..we called customer service and were told was past the order date and would not be eligible for a refund also said we should have had a pressure valve on the hose and our water pressure is probably too strong..told her(name was Vanessa #686) we were never told about that nor was it mentioned in the commercial..she said all she could do was send another hose if we purchased pressure valve,and couldn't give a refund as they go by purchase date which was 4/12/13..doesn't make any sense to get another hose when the product is inferior.Desired Settlement: Please refund payment{59.93} to credit card.

Business

Response:

To whom it may concern,

A refund in the amount of $ 59.98 has been issued back onto the Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Review: My healthmaster blender stopped working and it was replaced through a complaint I filed w/the Revdex.com (complaint #[redacted]). It has stopped working again. I only use the mixer once or twice a week on average. It's very frustrating that I paid decent money for this blender and it keeps breaking.Desired Settlement: I would like a replacement that doesn't break.

Business

Response:

To whom it may concern,Out of good faith, we replaced this customer's unit when the initial complaint with the Revdex.com was filed. We are unable to locate an order in our system with the information provided in this complaint. We are not able to confirm if the original unit was purchased directly through us,in a retail store, or by an online unauthorized dealer. According to the customer, she was sent a replacement unit to replace the original unit she had an issue with. As we have already broken warranty procedures and company policy wit the initial replacement, we will not be able to issue yet another replacement unit at this time.If the customer can provide us with an order number showing the unit was purchased directly through us, we will be able to instruct the customer on warranty procedures. We are not able to locate any records of the customer contacting our customer care center to express an issue. Thank you

Review: I got my power cooker in Aug 14. It worked great until May 9 2015. My cooker just stopped working. No lights, pressure or any signs of life. After calling Power Cooker's customer service line I was given upsetting information.

PC wanted me to ship the pot back with check for $24.99. In addition, I'd have to pay to return the cooker either via USPS which costs $87.00 or UPS for $10 packaging and $34.95.

I didn't have this cooker for a year yet. Please read the fine print. To return this item will cost you half the price of a brand new one.Desired Settlement: I would like a new product exchange or a full refund of the product.

Business

Response:

To Whom it May Concern:Please send us a tracking number for the return, and we will be more then happy to replace the unit for you. at this time we do not see a return of your unit.

Consumer

Response:

I am rejecting this response because:

I was made aware by the Power XL company that in order to replace my pressure cooker I would have to pay $35 for shipping as well as include a $25 check for them to send the replaced product back to me. My order number is #[redacted]. Thank you.

Review: I ordered a product from Copper Wear and when I placed the order, I specifically asked the Customer Service rep how the product would be shipped advising that the mode of shipment would dictate what address I provided to ship the product to. I was told UPS, so gave the rep the UPS shipping address. UPS turned the package over to their mail service/U.S. Postal Service which then made the shipping address invalid. The package was forwarded to my mailing address, but there was a charge of $2.50 to forward the package. I called Copper Wear to request a refund of $2.50 to my credit card since they mistakenly advised how the package would be shipped and I had already been charged for shipping and handling. Copper Wear refused the refund of $2.50. After 3 phone calls trying to speak to a supervisor, one of which I was either hung up on or got disconnected, I was disgusted. On my fourth phone call, I advised that the package was refused and would be returned by my Post Office (I never rec'd the package). I requested a full refund to my credit card, including the shipping and handling charges. Copper Wear advised they could only refund the price of the product itself. When I requested to be connected yet again to a Supervisor, I was disconnected again (or hung up on) AGAIN.Desired Settlement: I want the full amount charged to my credit card, $27.98, which includes shipping and handling, to be refunded/credited back to my credit card

Review: In November of 2012, I purchased 4 75" Flexible hoses from this company. I did not received them until December. I gave two to my Son In Law for Christmas and kept two for myself. In April we both began using our hoses. Within a week one of his popped a hole and was useless. Mine lasted a couple of months before the same thing happened during this past week 7/11. I got my second hose out and when connected, the entire hose separated from the plastic connector and is now useless. I checked with my Son In Law and he said his second hose popped also. So I spent a 100.00 for something that lasted for all intent and purposes for a month. I called the company three times and was told that the warrenty expired after 90 days. (what would anyone do with a hose in Syracuse, NY in the dead of winter)? The warrenty should have at least started when gardening would be in season. They say in their advertising, they are as tuff as a fire truck hose. They are junk and I think should be more up front with their advertising and be more flexiable with their warrenty. Going to other web sites, these people have a serious complaint problem. I would think they would be more consumer oriented.Desired Settlement: I want a refund as I don't think a replacement would be of any value. They would be junk before the end of summer.

Business

Response:

To Whom It May Concern,

I understand the Consumer was not able to use the hoses until recently due to the Northeast weather. I will be more than happy to replace all 4 hoses at once, unfortunately, we will not be able to satisfy the request for a refund as the order is months past our 60 day money back guarantee policy.

Sincerely,

Filomena Nefissi

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the resolution. I still believe the advertising is deceptive and do not relinquish my complaint with the New York State Attorney General's office regarding false advertising and less than transparent product integrity. I doubt that the replacement hoses will last much longer than the orginial purchase but it is obvious I have no other choice. If the company wants to hold on the shipment of replacement hoses until the NYS Attorney General's inquiry is complete, I will accept that also.

Regards,

Review: I purchased the healthmaster blender that montel williams advertises with a warrenty. I call customer care, they sent me a return postage by e-mail and said once they receive the unit a new one would be sent out within 48 hours. The unit was mailed on 03-11-2014. I called back on 03-20-2014,I was told that the unit was discontined and if I wanted to buy another healthmaster blender. I said, send what you have or send me a refund( item still under warrenty). They hung up the phone.phone # on paperwork###-###-#### thank you for your assistDesired Settlement: Would like refund,The tri star company is diffcult to work with.

Business

Response:

To whom it may concern,

We have a 90 day warranty on all of our products. The Health Master motor has a lifetime warranty for the life of the product. We would issue a free motor but the customer would need to pay the processing and handling. Mr. [redacted] account is from 2010. I can send him our newer model free of charge. Please allow about 10-15 business days to receive the replacement unit. In the future if parts are needed they would need to be purchased.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,