Tristar Products

Review: On February 4, 2015, I purchased the Perfector Fusion Hair Styler System for my wife as a surprise gift via a television advertisement; Oder# [redacted]. A total of $142.26 was deducted from my bank account on February 6, 2016.

When I received “The Perfector”, it was damaged and I returned it for a replacement. Since that time, I have returned both items. The damaged item was returned via United States Postal Service and the replacement item was returned via UPS. Tri-Star Products Customer Service has confirmed receipt of the two items.

I have called the company since February 25, 2015 to obtain credit to my bank account and to date, this has not occurred. Instead I am told that it going to take 3-5 business days each time I call. I have spoken to individuals who have identified themselves as Customer Service Representatives as well as Supervisors but this matter has not been resolved.

The company representatives have also been dishonest by informing me their headquarters is located in Connecticut when in fact they are positioned at [redacted]; ###-###-#### and they are conducting business under multiple names.

I would appreciate any assistance you could provide in helping me obtain my refund.

Thank you for your time.Desired Settlement: I would like this company to be cited in whatever manner for their unfair treatment of customers as well as their unjustifiable business practices.

Business

Response:

To Who May Concern:I went ahead and refunded the credit card that we have on file (Visa) for the amount of $142.26.Payment Method: Visa xxxxxxx[redacted] 04/2017 Accepted: # 0[redacted] - 4/22/15: Refund:$142.26

Review: I Purchased There Product Online At [redacted] They Sent It To Me & The Digital TV Antenna Doesn't Work. They Have A 60 Day Money Back Guarentee. I Called Them & Talked To There Customer Service Dept. & Explained That It Doesn't Work On My TV & I Would Like A Full Refund Please,They Refused To Give Me My Money Back & They Were Very Rude & Nasty To Me. I Payed $38.00 In Total. They Gave Me A Shipping & Handling Partial Refund Of $8.00 They Refused To Give Me The Rest. Please Help.Desired Settlement: $30.00 Refund Back On My Debit Card Please. Thank You.

Business

Response:

To Whom it May Concern:A refund was issued to the cc that we have on file for this customer.Thank You-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Iam Not Satisfied With A Partial Refund. There Policy Was If The Customer Wasn't Happy With There Product They Could Return Within 60 Days It For A Full Refund. And That's What I Want A Full Refund!

Review: I ordered [redacted] product on April 28, received a confirmation email on April 29. On May 13 I received the same confirmation email with a different confirmation number. Neither weblink on either email to view progress of my order or the website for "more exciting tv offers" worked. When I called the costumer service number, I was told there was a backorder of several months and the order was cancelled on May 7. I didn't receive an email or information about this cancelation. When I asked where to file a complaint, I was told there was a grievance link on the website. I asked to speak to a supervisor. I was told by the supervisor that the product was discontinued and is no longer available for purchase online or via tv. The supervisor provided me with the Tristar websites where there was no such link to file a grievance. Furthermore, I was able to find the product I attempted to buy at the Tristar website and the official [redacted] website that I was directed to via the Tristar website.Desired Settlement: I want others who attempt to purchase items from this company to be aware of their poor costumer service and inability to be honest, communicate order progress, non-existent web links. I did want the product, however I do not trust the company. I want there to be a place to file a complaint or costumer review on their website to allow other potential costumers to be warned.

Business

Response:

To Whom It May Concern,

Unfortunately, the product was discontinued before the order was shipped, therefore the customer was never billed.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The product is still for sale online. Why is it still for sale via Tristar website if it has been discontinued. I was not charged, however, I am no longer receiving an item I attempted to purchase and received erroneous emails, lack of communications, and was lied to.

Regards,

Business

Response:

To Whom It May Concern,The Xstep is now available to order from our website - buyxstep.comSincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Yes, this complaint does include my son's health issue which is why I was sending him the much needed parts for his power juicer. I was treated with indignity by this company and told to spend my money to fix their error. Here is a copy of my email to them:Hello, Recently on 2/25/15 I got the customer service people to help me with ordering some parts for my son's power juicer just to make sure there weren't any errors. The conversation was very straight forward and I gave my ordering info. and the address for my son in ** to ship the items to. I was very surprised to get these parts sent to me by mistake! So, I kindly called your customer service today only to be treated with indifference as though your people couldn't even make a mistake and was appalled to find out that in order to fix your mistake, I'd have to PAY to ship it back to you at which point you will finally get it to my son! I must admit, a month to get it to me seems unreasonable and now I'm thinking if I ship it to the company first, he may not even get his much needed parts for another couple of months! The best way to handle this is to mail me a shipping label that I can put on the box to mail to him directly. Why is your company so incompetent to handle this?! I will be reporting this to the Revdex.com for sure, including the 'ransom' money you want to ship it back to you! Basically that would make absolutely NO SENSE, since shipping directly to him will not inconvenience him any longer. Doesn't someone in your company speak English without an inunderstandable accent? I could only understand 1/2 of what the supervisor was saying but the above facts are true.Please take care of this, NOT at my expense! Signed, Unsatisfied customer, Susan Fulmer ###-###-####(end) Oh Yes, PLEASE NOTE: I had already tried to order these exact same parts for him on 12/21/14 and was told I would be charged $9.98, order# [redacted]..They never sent it!! So, with a lame excuse, I reordered on 2/25/15 and they wanted $16.96 for the same order!Desired Settlement: Like I stated above, the quickest and simplest solution would be to have the company send me a shipping label to put on the box so it will go to him directly. This could even be done by email. I'm also having the supervisor that I talked to today at www.powerjuicer.com listen to the orig. voice recorded order. As I already made this very same order on 12/21/14 and was going to be charged $9.98 [redacted]- never mailed!) instead of $16.98 (2/25/15) I'd like a refund of the difference = $6.98.

Business

Response:

To Whom It May Concern,Customers account was reviewed and I will go ahead and replace the parts and sent it to customers son. I will also refund the customer the difference from previous order promised.

Review: I sent this note to the organization with no response. I purchased a 6 year warranty for a product for which they state is discontinued. Because the product is discontinued, I have no recourse regarding the 6 warranty that I purchased in 2011. Please see message sent 2 times to the organization with no response.

I purchased a [redacted] in 2011 with a 6 year warranty which was purchased at an additional cost. After 1 year, the motor begin to generate a burning smell and the base of the blender begin leaving a black dust on the base after each use. Recognizing that I purchased a 6 year warranty, I contacted your customer service on June 19th to request that my situation be addressed. I was told that since the model of the [redacted] that I had was no longer in existence, there was NOTHING that the company would do and that my warranty had no value. My only option was to buy another [redacted] machine or receive a refund of my warranty. I tried to escalate this situation, but there appear to be a unison position. After much frustration, the representative said that they could only provide me with a refund of my warranty. When I asked for the refund, they stated that they would only refund the card for which I made the purchase in 2011.

Well as you can imagine, the card used in 2011 is not the same card that I have today. Because the cards are different, the representative then said that a refund could NOT be issued and my only recourse is now to buy something and when the purchase is received. I could then call AGAIN and receive the refund. My sense of appall has heightened and reached an intense boiling point. The representative stated that they would provide me with a NEW [redacted] for $74.99 (not refurbished) and once received, I can request the credit of the warranty.

Having exhausted ALL resources, I chose the latter option to purchase an [redacted] for which I have not received after 2 months.

My order no. is [redacted]Desired Settlement: I would like a complete refund as my distaste for this organization no longer deems my support of their products.

Business

Response:

To Whom It May Concern,We cannot refund an order from more than 3 years ago. As a courtesy what I will do is cancel the current order recently placed for $74.99, and have an Elite unit sent to you for free from our warehouse. Please allow 7-10 business days for delivery.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased the healthmaster blender that montel williams advertises with a warrenty. I call customer care, they sent me a return postage by e-mail and said once they receive the unit a new one would be sent out within 48 hours. The unit was mailed on 03-11-2014. I called back on 03-20-2014,I was told that the unit was discontined and if I wanted to buy another healthmaster blender. I said, send what you have or send me a refund( item still under warrenty). They hung up the phone.phone # on paperwork###-###-#### thank you for your assistDesired Settlement: Would like refund,The tri star company is diffcult to work with.

Business

Response:

To whom it may concern,

We have a 90 day warranty on all of our products. The Health Master motor has a lifetime warranty for the life of the product. We would issue a free motor but the customer would need to pay the processing and handling. Mr. [redacted] account is from 2010. I can send him our newer model free of charge. Please allow about 10-15 business days to receive the replacement unit. In the future if parts are needed they would need to be purchased.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I paid Copper Wear for its advertised product in February, 2014. I have not received my product. Every time I call Copper Wear at [redacted] I am told that they had more orders than expected, and that they were waiting for more product to be manufactured and sent to them. In addition, the first few calls I was told that the product would be shipped in 6 weeks, and it was not. Then the last 4 calls I was told that it would be shipped in 2 weeks, which it was not. As of this date I still have not received product that was paid for in full, and I would like to know what the issue is.Desired Settlement: I would like Copper Wear to send my product. This company continues to have advertisements on the Internet, and some time still on the television which is were I saw the advertisement and ordered their product. I want my 5 items that I ordered.

Review: Postage, one package received charged twice$7.99.instead of $42.97 was charged $50.96Desired Settlement: Consumers should be informed billed postage twice.

Review: I bought this hair product that does not work and has damaged my hair. I does not do want is advertised and gets tangled in my hair to the point that I had to cut it out. I called a total of 4 times (each time I asked for a return authorization that is required for a return and never was able to get one,). The first time I was told that I would be sent a hair cream that would allow the iron to work better, this was back in June. I never received it. I called back on July the 2nd. At that time I was told that they were going to knock off a payment and sent out the cream to try it again. As of today I have still not received it. I called back and asked to speak to a manager. The rep gave me the run around and after I asked a few times I was finally transferred to a supervisor. She had told me that the sale was final because I accepted the removal of one payment. I explained to her that I was never told that. I was told that a payment would be knocked off and the cream would be sent so I cold give it another try. Again never getting the cream and unable to use this product. If needed I have photos showing the birds nest this product caused. I would not recommend this product to anyone. The supervisor refused the return and said she would send this cream that no where in the commercial states is needed to have this product work. I really doubt this cream will come since this is the 3rd time I was promised it. For this price I paid I should have a product that works.Desired Settlement: All I want is to return this item and get a full refund.

Business

Response:

To whom it may concern,Out of good faith we will allow the return of the item even though the sale was final after receiving the discount on the order.The return authorization number is [redacted]

[redacted]We strongly recommend obtaining a return tracking number as only items received in our facility are eligible for a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Approximately 3 years ago I purchased a [redacted] blender, advertised by [redacted]. I bought the machine for two main reasons. 1) I have Multiple Sclerosis like [redacted], and 2) it was advertised as having a lifetime warranty on the motor.

I purchased the blender despite the exorbitant price and had good service until recently when the motor burned out. I contacted the customer service section of [redacted] and explained the issue with the motor, burning smell and grinding sound the blender is making. I stated that I would like the blender repaired or replaced. The CS Representative then asked for the model number to which I obliged. The CS representative then told me that the model was discontinued and she could not help me, I asked to speak to a manager and was told it doesn't make a difference I have to buy a new blender. I then asked about the lifetime warranty to which she stated rudely that the model was discontinued go buy a new blender and hung up.Desired Settlement: I would like the blender repaired or replaced.

Business

Response:

To whom it may concern,Our records show a unit was purchased in 2012 and is NOT the model that has been discontinued. We show no records of communication from this customer since 2012. The written warranty on the unit requires the customer to pack up the entire unit and mail the unit back with a check for $29.99 to:[redacted]Once the unit is received back to the warranty department a replacement unit will be issued.Thank you

Review: MY PROBLEM IS THIS COMPANY I ORDERED A PERFECTER FUSION STYLER FROM HAS PROCESSED 2 UNAUTHORIZED CREDIT CARD CHARGES FOR HAIR GEL THAT I DID NOT ORDER NOR AUTHORIZE THEM TO TAKE MONEY FROM MY CARD. I ONLY ORDERED THE FUSION STYLER & HAVE ALREADY PAID FOR THAT. THEN I RECEIVED 2 PACKAGES OF ACHIEVE 10 HAIR GEL THAT WAS OPENED & LEAKED. I TRIED RESOLVING THIS PROBLEM WITH THEM BUT THEY REFUSE TO HONOR MY REQUEST OF RETURNING THEIR GEL & THEM REFUNDING MY MONEY THAT THEY HAD NO AUTHORIZATION TAKING. I DID NOT ORDER THESE GELS NOR DO I EVEN USE GEL.Desired Settlement: I THINK THE BUSINESS HAS A RESPONSIBILITY TO PROVIDE EXCELLENT CUSTOMER SERVICE & SATISFACTION. I AM DEFINITELY NOT SATISFIED WITH THIS & FEEL THAT SOMETHING SHOULD BE DONE. I DID NOT AUTHORIZE NOR DID I ORDER THESE 2 ACHIEVE 10 HAIR GELS FOR $19.99 EACH & THEREFOR FEEL THEY SHOULD HONOR MY RETURN & CREDIT MY CARD. I GREATLY APPRECIATE YOUR ASSISTANCE. THANK YOU.

Business

Response:

To whom it may concern,

I have cancelled out the continuity of the Achieve 10 for Mrs. [redacted] I have also issued a refund of $40.00. The refund has been placed back onto the Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Review: In November of 2012, I purchased 4 75" Flexible hoses from this company. I did not received them until December. I gave two to my Son In Law for Christmas and kept two for myself. In April we both began using our hoses. Within a week one of his popped a hole and was useless. Mine lasted a couple of months before the same thing happened during this past week 7/11. I got my second hose out and when connected, the entire hose separated from the plastic connector and is now useless. I checked with my Son In Law and he said his second hose popped also. So I spent a 100.00 for something that lasted for all intent and purposes for a month. I called the company three times and was told that the warrenty expired after 90 days. (what would anyone do with a hose in Syracuse, NY in the dead of winter)? The warrenty should have at least started when gardening would be in season. They say in their advertising, they are as tuff as a fire truck hose. They are junk and I think should be more up front with their advertising and be more flexiable with their warrenty. Going to other web sites, these people have a serious complaint problem. I would think they would be more consumer oriented.Desired Settlement: I want a refund as I don't think a replacement would be of any value. They would be junk before the end of summer.

Business

Response:

To Whom It May Concern,

I understand the Consumer was not able to use the hoses until recently due to the Northeast weather. I will be more than happy to replace all 4 hoses at once, unfortunately, we will not be able to satisfy the request for a refund as the order is months past our 60 day money back guarantee policy.

Sincerely,

Filomena Nefissi

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the resolution. I still believe the advertising is deceptive and do not relinquish my complaint with the New York State Attorney General's office regarding false advertising and less than transparent product integrity. I doubt that the replacement hoses will last much longer than the orginial purchase but it is obvious I have no other choice. If the company wants to hold on the shipment of replacement hoses until the NYS Attorney General's inquiry is complete, I will accept that also.

Regards,

Review: I order a product that did not work at all as advertised. I called ###-###-#### for further instructions for a refund. The representative told me as soon as they receive the return package of the product RA#: [redacted] I will immediately get my refund of $49.15 in 3-5days credited back to the credit card I use to purchased to the product. I called last week to verify the refund process at ###-###-#### and the representative states no one had received the return package of entered it in the system, but I have Confirmation proof from [redacted] and a Signature Confirmation signed by [redacted] on Wednesday March 5, 2014 at 9:34am. When I asked to speak to the supervisor the representative refused to pass me over and made excuses saying the supervisor won't do anything and will say exactly what she is saying. That I need to wait an additional 3-5days till they enter the return package in the system. Once a delivery is received and signed for it should already been process and set up for a refund already not this scam of a delay process.Desired Settlement: I want my Full Refund $49.15 credit back to my card.

Business

Response:

To whom it may concern,

We received the returned product on 3/13/14. We issued a refund in the amount of $ 32.05 for the product and the warranty on 3/14/13. We normally do not refund processing and handling as stated on all of our advertisements. I will honor the refund of the P&H to satisfy our customer. I have issued a refund of $15.98 on 3/19/14 both refunds were placed back onto the [redacted] credit card ending[redacted]. Please have Mr. [redacted] contact her credit card company to verify the refund.

Thank you,

Review: I purchased a flexable hose, buy 1 get 1 free. The hoses were returned twice because they continue to either leak or the hose had a whole in it. After the second time, I asked Flexable Hose's customer service if I could simply get my money refunded. The company processed the return of the hoses, but they now refuse to issue me a refund. If I cannot get a refund, I wanted them to at least resend me new hoses and I would donate them to someone even though the hoses leak. As far as I am concerned, it is theft on their part not to honor the purchase. I looked at their warranty and it claims that after 60 days, there's no money back guarantee. I advised the customer service person, [redacted], Agent [redacted], that I returned the second hoses within 1 week of receiving them so the warranty should start from the date that I received the second set of hoses, but he says no, that there's nothing that they can doDesired Settlement: Credit Card Refund. If they refuse to issue a refund, then I would like them to reship me a new hose that I can donate to someone else who might be okay with using a leaky hose.

Business

Response:

To whom it may concern,

I have issued a refund in the amount of $59.93 back onto Mrs. [redacted] master card ending in 1721. please allow about 3-5 business days to receive the refund.

Review: March17, 2012 I ordered "Flex-Able Hoses" on line which I paid with my Bank Visa Card. March 17,2013 an amount of $78.86 was "test removed" from my account and then "dropped" after 3 days. Bank said they had 30 days to send the order and re-charge my account or order was no longer valid. No order came, no funds removed from my account until 67 days later in the amount of $78.86. I called the company at [redacted] to ask that they return my money to my account.Was put on hold several times and requested to "Rate their Customer Service". A long time later I spoke to a person who called himself [redacted]. Asked for someone in authority to return the money to my account right away.Instead I spoke to [redacted], then [redacted], then [redacted], from about 11:15 AM to 12:50 PM.All 3 assured me they were not allowed to give me any information about their superior. Said they cannot return my money until they received their product back. (I did not HAVE their hoses!) They said they sent me a post card saying the order was on the way. No post card received. No hose. Plus this was 67 days later! Order Voided! I spoke to my bank officer, [redacted] that day and gave a letter of complaint. Bank card was cancelled so no more funds could be stolen from my account. If the company attempted to refund the money the bank would return it to my proper account. [redacted] said the hose was shipped on 5/20/13. On 5/30/13 the postal lady had the hose, which I "refused delivery" at her suggestion. She entered my refusal in her computer at this site at 10:25 AM. I called my bank then called the Flex-Able Hose company again. They said they would not refund my money until they received their hose...even though I had not re-ordered that hose! After 8 calls in several days I was told they didn't have any record of my order! I disputed that and insisted they refund my money and gave them the Confirmation #[redacted] and the Order #: [redacted] dated 3/18/13. I still have not received my money back. I am on SS.Desired Settlement: I NEED my $78.86! I am disabled and on a very limited income and that company should never have taken my money after the initial 30 days without sending that order! I couldn't give my son a birthday gift, which that order was intended for in the first place! 75 days after-the-fact is unacceptable and unfair to send an order I thought was ended. This company has constantly given me the run-around on the phone. I gave them the tracking from the post office and UPS. This has physically sickened me. I NEED my money back! A warning should go to other potential buyers that this company does not deal fairly with people.

Business

Response:

To Whom it May Concern,

This order was made in March and shipped in May. Due to the overwhelming popularity of the Flexable hose, we had many more orders than were anticipated, delaying shipments and causing a backorder. This is why the order was not shipped right away as we usually are able to. We always send postcards if there is a back order, allowing the customer to call and cancel the order, and there was two sent on this occasion. We received the items back on 6/13 and tried to refund the original method of payment, but it was rejected. Even if you change your card number, the bank should see the refund and apply it to the new account. This was not the case, we have been ready to refund Ms. [redacted], but we need a new card to issue the refund to. If you have any questions, feel free to contact me at ###-###-####, ext. [redacted]

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: When this order was not sent, nor was I contacted by the company after 30 days from their first taking funds from my account on March 17, 2013, and then refunding the money, the bank and I considered that order null and void. They did NOT send me a post card until May 28, 2013. They did not allow this customer to call and cancel this order, that was already considered voided. This post card says: We apoligize for the continued delay in shipping your order. We remain out of stock but expect to ship your order within 30 days. If you still wish to receive your order, please return this card. If we do not hear from you within the next 30 days, we will cancel your order and refund any money paid. If you choose to wait, you still have the right to cancel your order and receive a prompt refund at any time prior to shipment. Again, your satisfaction is our main concern. We regret any inconvenience this delay has caused you. Thank you for your patience. Customer Service; PO Box 5018; Wallingford, CT 06492..." On the other side of that card it said: "[redacted]S [redacted]

If we do not hear from you within 30 days, your order will be cancelled. You can return this card to stop the cancellation - **Your order includes: 1 FH25BGA FLEX-ABLE HOSE 25 FOOT BUY 1 G 1 FH50BG FLEX-ABLE HOSE 50 FOOT BUY 1G PLEASE DO NOT CANCEL ABOVE ITEM (S) ____________________Customer Signature" I had already called at [redacted]. I was put on hold several times and requested to "Rate their Customer Service." I went to my bank when I saw they had taken $78.86 out of my bank account on May 22, 2013 and protested, asking for my money back immediately. My bank suggested that I cancel my debit card so no one else could remove money from my account without authorization. The bank issued me a new card

and assured me they would put any refund from this company into my account if they sent it at any time. Over and over again I called and asked to speak to someone in authority who could authorize refunding my money. I told them NOT to ship anything to me at this time because this order was voided after the initial 30 days. It was now over 67 days later. I was given other phone numbers to call over and over again. They then said they already shipped the order. I told them it was not authorized. NOTE: See their own postcard. I did NOT SIGN it to "NOT cancel the order". Now they say they attempted to refund my money and the bank refused it. The bank says that is not so. NO one attempted to refund my money! The company SAID they have their hoses back that finally arrived at my house which I "refused" immediately. I do NOT HAVE MY MONEY BACK. I saved a log of all of my calls to them, as I was shifted from one to another person over and over again. I have their post card quoted above. I still need my money back. It has now been four months of fretting and needing these funds.

Sincerely, [redacted]

Regards,

Business

Response:

To whom it may concern,

A refund of $ 44.90 was refunded back to Mrs. [redacted] on 6/13/13. I have issued a refund of the processing and handling of $ 33.96. Mrs. [redacted] has know been refunded in full. Both refunds have been placed back onto Mrs. [redacted] Visa credit card ending n [redacted] Please allow about 3-5 business days to receive the refund.

Thank you,

Review: I order two flexable hoses from this company around May 6. After only a couple of normal uses, the hoses burst. My son suffered a bruised abdomen when one of them burst. I no longer trust this product. I have emailed the company three weeks in a row, requesting a refund and have not received a response. According to their selling points, the hoses were guaranteed for 60 days. They didn't even come close to lasting that long.Desired Settlement: I just want my money refunded back to my credit card.

Business

Response:

To Whom It May Concern,

I have issued a full refund to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I did not get my full refund. For returning this product. This company should be closed down. It can NOT be Trusted.I was shorted $61.90 + $25.25 for postage.Desired Settlement: I would like the rest of my refund of $61.90 + postage of $25.00 total refund conformation OD #s ([redacted]) and OD# ([redacted])$81.90. this is still giving them a brake of five dollars.-------This dose not include the $20.00.over draft they causd to my bank account. the pacage I sent back to Clear Tv was signed for on 9-25-14 the order was placed 9-5-14and I did not order 10 of them. I only wanted 1.I just want my money back. I will settel for $81.90

Business

Response:

To Whom It May Concern,We have received package back. I will go ahead and refund you in full in both of the accounts. Please allow 2-3 business days for refund. Thank You[redacted]

Review: I purchased the Flexable hoses and they sent me the wrong order. I contacted customer service to let them know that I received the wrong product and they asked me if I would keep the order and they would take $30 off what I paid, but I didn't want the incorrect product so I told them I didn't want to do that. At this point I just wanted my money back. They informed me as to where to return the incorrect product and I mailed it back in June 2015. I have never heard back from them and after numerous phone calls they are now telling me my confirmation number is not in the system. They charged my credit card $119.86 and never gave me the credit back.Desired Settlement: I would like a refund on my credit card.

Business

Response:

sorry to hear about the experience you had with our company. A refund of $119.86 has been posted back to the cc that we have on file. thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I want to sincerely "thank you" for helping me with this. I have contacted this company more than several times and I always received different no resolution answers. I now have a credit on my credit card for the full amount and I am very thankful for that. Please accept my appreciation for your help in this and again thank you so very, very much! Have a wonderful day!!

Regards,

Review: I own a Jack LaLanne Power Juicer model CL-003AP and called customer service because it stopped working. Agent [redacted] Chantrelle told me that they no longer make this model and no replacement parts are available. I asked what alternative options there were since it comes with a lifetime warranty, the company is still in business and makes other models. I was told there is nothing. I asked to speak with a supervisor and was told none were available. I asked for the customer service address so I could write a letter and was told she could not give me that information.

These were very expensive juicers and I feel that the company should stand behind there products and warranties. I have taken excellent care of this product and feel it should have lasted longer, especially with limited use.Desired Settlement: I simply would like a replacement for my product and am happy to accept a different model. It would also be nice if other customers could have a better experience when calling.

Business

Response:

To Whom It May Concern, The particular model parts are on a back order right now. For the inconvenience I will send customer a power juicer express. It will ship out on 1/4/2015 due to the holidays. Thank you

Consumer

Response:

At this date, January 8th, I still have not received the replacement, just as I suspected

Business

Response:

To Whom it MAy COncern:i went ahead and sent out a PJ deuxe which is a different model from the one you own- per your request I sent out a different model. please allow 5- 7 business days for delivery.thank you

Consumer

Response:

Even though the time allowed has expired,in all fairness, I would like it to be noted that TriStar Products did in the end send a product replacement and that I am satisfied with the end result. I do not want it to stay in their record that I was not satisfied, I just did not receive the product in the allowable Revdex.com time frame to keep a complaint open.

Review: I placed an order on 3/6/15 for the Cami Shaper and the slim and tone leggings. I returned them on March 25, 2015, before my 60 day trial period was up for the reason they didn't fit right. Not only did I not receive a refund, I was sent an email from the billing department on May 19 regarding my missed payments. I contacted them and they said they couldn't help me and referred me back to customer service. I couldn't understand the representative, and she disconnected the call. I then got online and tried to chat with someone who also told me they couldn't help me. I searched for a contact number and called customer service. They asked me for a tracking number and asked me to email a copy of the shipping receipt, which I did, twice. I didn't hear back from the company and attempted one more time to contact them regarding this and they transferred me and I sat on hold for nearly 35 minutes before disconnecting the call and contacting the Revdex.com. I have nothing but problems with this company and still have not received a refund for a product that I returned.Desired Settlement: I would like my initial payment of $109.86 refunded back as soon as possible.

Business

Response:

To Whom it may Concern:A refund of $93.23 has been refunded to the cc that we have on file (Visa). The customer paid -to-date was $93.23. thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Consumer

Response:

From: [redacted] [mailto:[redacted]] Sent: Monday, November 09, 2015 2:49 PMTo: [redacted]Subject: complaint [redacted] Hello,