Tristar Products

Review: My father purchased 3 products from the Clear TV commercial in the early part of January 2014. On January 29, 2014 my father passed away and the apartment complex where he lived had received the property. I sent a certified letter on March 12, 2014 which included all merchandise and a copy of the death certificate from Charleston, South Carolina. The letter informed them of my father's passing and request that they kindly refund any monies due to the customer for the items listed in the letter. I never received a response the company; they kept the merchandise and the amount of $58.92 that was billed to his check card on February 6, 2014.Desired Settlement: I would like for them to send a refund check in the amount of $58.92 to the Estate of [redacted]k [redacted], Personnel Representative.

Business

Response:

To Whom it May Concern:I will be more than happy to assist you. I need your fathers information in order to locate an account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Mr. [redacted] F. [redacted] did not have a customer account number for this business but there are product numbers for the items that were purchased

Review: I paid 74.00 to tristar for copper wear knee compression. I paid for overnite shipping. I got product 2 days later. when I returned product I got a partial payment. (39.98)Desired Settlement: full refund.

Business

Response:

To whom it may concern,Although against our standard return policy, out of good faith we have issued a refund for the shipping charges, $51.95. This account has now been refunded in full and closed in our system.Thank you

Consumer

Response:

I reciecived refund today. Thank you for your help.

Review: I ordered the Power Pressure Cooker XL, and requested the color RED. I received a SILVER pressure cooker. When I attempted to return it for an exchange I was informed that I had to pay for the return. My invoice indicates RED in the description of the item. I was charged $29.99 shipping cost plus an additional $4.99 for shipping safeguard, whatever that is. My complaint is if they made the mistake of sending me the wrong item, which I was unable to return because

UPS wanted another $29.99 to return it, why should I be stuck with a pressure cooker that my wife is not happy with?

If I do pay the additional $29.99 to return it how will I be sure they will get the order right and not charge me another $29.99 plus $4.99 for shipping the correct item. All our kitchen appliances are red (except for the silver pressure cooker. I don't think I should have to bear the burden of paying shipping costs for the wrong item when my invoice shows they made the mistake. My wife is very unhappy and that means double trouble for me. The

company states that their policy does not allow for payment for returned item, although they shipped the wrong item in the first place.Desired Settlement: I think I should be refunded the original $29.99 shipping cost as they did not ship the item ordered. Since they will not pay for the return of the item and I cannot afford it at this time they should either refund my shipping cost or provide me with the correct item and they should cover all shipping costs. Also I should be refunded the $4.99 I was charged for shipping safeguard since obviously nothing was safe guarded.

Business

Response:

To whom it may concern,The customer was issued a silver unit as the red unit was on a backorder at the time of ordering. As to not have the customer wait a prolonged period of time for the order, the customer was sent the same unit ordered in a different color.Records show that the customer spoke with a customer service agent on 9/28/15 and a pre paid return label was issued to the customers email address.Thank you

Consumer

Response:

I just received a return label and will be able to return the item I was complaining about. Thanks for your assistance.In the response the company states they sent me a return authorization via e-mail. What I received was information that the return authorization number was the same as the order number on the invoice. I made two (2) trips to UPS and on both occasions I was told that no return postage was authorized. The last correspondence I had with customer service was when I was told that they were "NOT RESPONSIBLE FOR RETURNS". I have had only verbal conversations with the personnel in customer service and no return authorization via e-mail. If this were true I would not be complaining as all I want is to return the item at their expense and receive the one I originally ordered to keep my wife happy.

Review: I have had my power pressure cooker for only 10 months, and all of a sudden I plugged it in and it didn't turn on. I called customer service and told the lady and she said okay we will ship you another one, and send an email with the instructions. She never even tried to figure out what was wrong with it. My emailed instructions didn't even have an shipping slip with it. They insisted on me paying for shipping because their faulty product broke. In conclusion, I told them that the next one they send may just break again, cant you just give me my money back? And they said no. I said well shouldn't you pay for shipping? Its your product that malfunctioned, and again they said no.Desired Settlement: This company should either give me a refund or pay for shippimg for me to return the one I have

Business

Response:

TO whom it may concern: A customer service agent will be contacting this customer back to further assist her. thank you

Business

Response:

To Whom it May Concern: A customer service agent will be contacting this customer ASAP. Thank You-

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a health master April 15 2013 I never received the item so in May I called to check the status and they said it was on backorder which I had no notification of previously. I did not receive the item until June 2013. Once I got it I tried it and it started smoking and smelled burnt. This is suppose to be a brand new item. I called in to complain and I was planning to mail the item back and get a full refund of my money but the customer service rep said he could give me a $30 discount if I kept it and if I mailed it back in they would send me a new working health master so I agreed. However he told me to use the return label that I got in my email with the order confirmation so I did and as it turned out it was not prepaid so I had to pay $31.36 to ship the item back. So I called in to dispute the shipping charges requesting a refund and the person I spoke to said the company should have sent me a pre paid label and since they did not and I had to pay the shipping he would escalate my complaint to a manager that would contact me about refunding the shipping. A couple of weeks went by and no one contacted me. So I called in twice today and they were very rude saying no escalation had been done and they would not refund me. They kept saying you already got a $30 discount but that was a separate agreement and has nothing to do with the shipping charges I paid. They also said they never got the product that I shipped to them. They are refusing to send me a new health master. I tracked the package and I have confirmation that they got the product on 7-6-13 at 6pm (usps tracking # 9534[redacted]182413715). I asked to speak to corporate to file a complaint and they transferred me. The waiting time was very long so I had the option to leave a message so I could get a call back they called me back and hung up on me so I was unable to speak to anyone. I should not have to pay shipping charges for a product that was not working.

Product_Or_Service: Health Master

Order_Number: [redacted]74Desired Settlement: DesiredSettlementID: Replacement

I would like a brand new working health master sent to me (that I paid for) and I would like a refund of the shipping charges in the amount of $31.36. Or I would like a full refund of the money I paid for the item and extended warranty $149.97 - $30 discount = $119.97 plus shipping $31.36 for a total of $151.33. I can provide documentation if needed. Contact ###-###-#### to talk to my daughter (my translator) if you speak spanish call me direct at [redacted]

Business

Response:

To Whom It May Concern,

A replacement is pending for the Consumer. We are slightly back ordered currently but will ship a new Healthmaster Elite once we receive stock. There is not much I can do about the shipping charges incurred to send back the original order as it is an outside cost and not on the account, in addition, we already provided a save the sale refund of $30. We do provide prepaid labels for defective returns. The best I will be able to do is issue the replacement and refund an additional $20.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Your company sent me a defective item and required me to ship it back without providing me the prepaid label you should have provided I should be fully compensated the $31.36 I paid to return the item. Furthermore I verified that you received the defective item on 7/6/13 and processed it on 7/12/13, it is now 7/24/13 and I still do not have the new item. You should be responsible for notifying customers if the items are on backorder especially at the time an order is being replaced. I spoke with a supervisor in your billing department that authorized a refund for the shipping charges and I am still awaiting the refund.

Regards,

Business

Response:

To whom it may concern,

We did in fact issue a replacement Health Master to be mailed out to Mrs. [redacted]. It shipped out on 7/22/13. Please allow a few more days to receive. We also issued a refund in the amount of $ 61.96 on 7/26/13.

Thank you,

Review: CLEAR TV ADVERTISING ON TV AN ANTENNA THAT WILL PULL IN LOCAL TV STATIONS. WHEN I CALLED SATURDAY AFTERNOON TO ORDER THEIR PRODUCT AND GAVE THEM MY CARD INFORMATION,SHE CONTINUED ON ABOUT THAT I WOULD NEED AN AMPLIFIER AND A TEN FOOT CABLE CORD FOR BOTH ANTENNAS (IT WAS BUY ONE GET ONE FREE/JUST PAY SEPARATE SHIPPING).THE MORE THINGS SHE TRIED TO SALE ME-I DECIDED I DIDN'T WANT THIS PURCHASE AT ALL,BUT THERE WAS NO WAY TO CANCEL THIS ORDER-IT WAS A COMPUTOR PROGRAM I GUESS. ANYWAY I GOT THE NUMBER AND CALLED THEM BACK ON SUNDAY TO CUSTOMER SERVICE AND THE GIRL I TALKED TO SAID SHE HAD CANCELLED MY ORDER.GREAT I THOUGHT UNTIL I WAS LOOKING AT MY ACCOUNT ON THURSDAY AND SEEN WHERE THEY HAD TAKEN THE MONEY OUT FOR THAT ORDER. I CALLED THEM AGAIN THURSDAY EVENING-HE SAID THERE WAS NOTHING HE COULD DO ABOUT IT.Desired Settlement: I WOULD JUST LIKE TO GET MY MONEY BACK INTO MY ACCOUNT AND FOR THEM TO GET RID OF MY CARD NUMBER. I WANT A FULL REFUND-IN THE ADD THEY STATED IF YOU RETURNED THE PRODUCT YOU ONLY GOT THE MONEY FOR THE PRODUCT AND NOT SHIPPING/HANDLING. I WANT ALL OF MY MONEY BACK!!! THANK YOU.[redacted]

Business

Response:

To whom it may concern,

Mrs. [redacted] order was shipped out this is why we were unable to cancel the order. Please have her return to sender/Refuse the package. She will not have to pay to return the package. Once we receive it back we will issue a full refund.

Thank you,

Review: My daughter purchased the Flexable Hose for me. I hooked the hose up and it exploded. Never used before, brand new. I called (late October 2013 - Early November 2013 within Warranty) and was told to return it but had to wait for the RMA# and return label to be emailed. I never received. After about a month, I told my daughter and she called and was told the email address the label was sent to, my daughter said it was incorrect. When my daughter called it was the end of December 2013 and spoke to a representative whom assured her that the product would be replaced. She received the return label and the RMA# several days later. The product was returned and I received an email stating the product return was received. It is now April 5th and still no replacement (figured 4-8 weeks was long enough). I called and spoke to another representative who informed me that the item was not going to be replaced as it was past the 60 day warranty. NO mention of this in the email they sent confirming receipt of the return. All I asked for was the product to be replaced. Wasn't asking for my daughter's money back. I am disgusted that this Company gives such a small warranty period. Why? Because they know there product doesn't last much past it and it is a scam to get consumers to repurchase. They must know that there are design issues and should do what they can to make the consumer happy. This is one unhappy consumer and I WILL NOT purchase any products from this Company in the future. I have looked up this Company and the complaints against it.. Not a great track record... Expect a Company to stand by its product -- this Company does not.Desired Settlement: Would like the Company to stand by its product. It is obvious my item was defective and should have been replaced regardless of the Warrant. My original complaint was within the Warranty time. I would like my item replaced...Original Order #[redacted]81RMA#[redacted]Order Number Reference in January 31, 2014 Email Confirm on Return[redacted]xxx-xx-xxxx

Business

Response:

To whom it may concern,

A replacement has been sent to Mrs. [redacted]. Please allow 7-10 business days to receive.

Thank you,

Review: I ordered the clear tv antenna as seen on tv on 7/11/14. The product was 19.95 plus 7.99/shipping and handling plus another 7.99/shipping and handling fee for the other antenna(bogo). Total price was $35.93 which I loaded onto my debit card. The commercial offers channels you can get if you had cable without the cable price. Well I recieved the items 7/22/14 and hooked it up. I followed the instructions and learned that what they advertise is not true. I even went to website they say to go to, to find channels I can recieve and was highly dissappointed to learn I can only get the same channels I already got with an antenna I already had. I called customer service and asked to be refunded of my money, which they advertise a 60 day money back guarantee. Found out that was a lie as well!! I was told u could only get 19.95 back and had to send product back on my own, dishing out more money for shipping/handling. I was then offered to keep product and b refunded only 7.50, which I declined. I said for them to have a nice day and spoke of Revdex.com.Desired Settlement: I would like them to take their product and refund my 35.93, in its entirity, to my debit card.

Business

Response:

To Whom It May Concern,

The customer accepted an offer making the order a final sale. As a courtesy, we will still allow the return and refund the customer in full if the items are returned to us.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I never accepted an offer from them. Only for them to send some kind of return label nd the whole amount of my money, which is $35.93 returned to my debit card. If they refund my money, in its entirity, their product will b returned. Thank you.

Regards,

Business

Response:

To Whom It May Concern,

We will not issue a refund unless the items are received as returned by us. Once we receive the return, we will issue a full refund of $35.93 for you.

Sincerely,

Review: I ordered on December 8. It was supposed to be a Christmas gift. The item was shipped only on January 31. I received the item on February 4. After insisting that it was an error on the business part, supervisor [redacted] finally agreed to refund the shipping and handling of $9.99. Please note that it took more than a month and a half to receive the product, and I live less than a mile from a Lis Angeles post office. I was given a "choice" to accept the refund with NO OPTION TO RETURN THE ITEM, or not take the refund so I have that option to return the item. Imagine that, their mistake and as a consumer, they leave me with a very bad business option. Thus, I decided to complain to the Revdex.com.Desired Settlement: Since I have already bought another gift, I expect a full refund of the item. It was supposed to be for CHRISTMAS, ordered way ahead on December 8. It arrived on February 4. Why should I settle for a shipping and handling refund, when there really was no timely shipping and handling? It is the business principle I am after.

Business

Response:

To Whom It May Concern,I reviewed customers account and It shows on the order has shipped out on 1/21/2015. We do apologize for the long delay. Due to the overwhelming popularity we were on back ordered. If customer no longer want product I will email customer a prepaid label for her to send it back at no charge. once we receive the package we can give her a full refund.Sincerely,[redacted]

Review: (9/07/2014) Ordered hair curler item: "The Perfecter", via phone following a TV infomercial on the product. The first Perfecter was to cost $99.99 and the 2nd and 3rd Perfecter curlers were to be both 25% off the original price or $74.99 each. A warranty was also purchased on the first Perfecter at additional charge of $12.00.

Our bill as it should have been; $99.99 + 74.99 + 74.99 + 12.00 for a total = $261.97 We were told shipping & handling would be FREE. After speaking with the male the call was transferred to a computer system which did not offer the caller ability to return to a live person. NO additional products were requested or ordered and we discontinued the call.

When the products arrived in a box several days later there was NO itemized bill or statement of any kind in the shipment packages or box. We found the final total when we received our charge card bill and were shocked at the total we had been billed $403.80. Well over what we were to be charged. Request were made for an itemized bill from the company Tristar Products which we were never sent. Upon contacting our local Revdex.com for the state of NC and our charge card service provider we were informed of the billing and told how to proceed with a complaint via Revdex.com in NJ.Desired Settlement: In closing we agreed to the prices as stated above; the first Perfecter at $99.99 + 2nd & 3rd Perfecter curlers at $74.99 (each 25% off) and the warranty on one Perfecter at $12.00 for a total of $261.97. No more should have been charged us. We would like our charge card corrected. (Shipping & handling were to be free.)

Business

Response:

To Whom It May Concern,Customers account was reviewed and each fusion styler was charged for $123.96. Customer also has a 2 year warranty which cost $11.97 and also has the achieve 10 styling cream for $19.95. Out of good faith I will honor customers price, to make customer happy. I will refund customer the amount $141.90, refund will reflect in 2-3 business days.Sincerely,Filomena

Review: I ordered one of TriStar products called the Genie Hourglass. The product was out of stock for months.

I called and was given different dates when the product was being shipped. On June 23 I received a card

in the mail stating the product can't be shipped until July 8 and I can send the card back to cancel my order.

I sent it back the same day. Then June 24 I checked my bank account and was charged 35 dollars

for the product along with a overdraft fee. I called the company and stated the problem. I got a customer service

rep in India stating their is nothing they could do. I asked them to stop the payment and I would send the

product back or pay for my NSF fee. They would do nothing for me they claimed they had no number for

TriStar in New Jesey or other states. I know they have several products and the customer service reps are

all in other countries. They claim the product was shipped on the 24 the same day I told them I send the card

back. I believe this company scams people, I don't think they even shipped out a product.Desired Settlement: I would like my money back along with payment of my NSF fee. If they won't give

me the money back for the product I want my NSF taken care of. I never received

an email or call or anything that they were charging my card. The web address they

give is not real it always comes back to me with a failure notice. They claim the

product was shipped and can't even give me a tracking number. This company

scams people. Please help if you can. Thank you!

Business

Response:

To whom it may concern,After review of the order we find that a delayed shipment notification was sent on June 16,2015:06/16/201500:20e XXDELAY SHIPMENT NOTICE POST CARD #1The customer contacted our customer care center via phone and our online status page on 9 separate occasions before the item had shipped and after the delayed shipment notification was sent, and did not request for cancellation of the item:Please see below for a detailed time line of all agent acess (via customer calling customer care center) and customer visiting our customer status site, and customer chatting with our online line chat representative. Please notice the date of these communications is 6/18/2015- 6/24/2015:06/18/201510:53web XXWEBSITE Accessed by customerstatus.06/18/201510:53web YYORDER ACCESSED via CustomerStatus.Com-06/18/2015-10:53:4006/18/201510:56B06 XX[redacted] Order accessed by agent B0606/18/201510:56M27 XX[redacted] Order accessed by agent [redacted] YYORDER ACCESSED via CustomerStatus.Com-06/19/2015-22:11:1506/24/201520:39F33 XX[redacted] Order accessed by agent [redacted] Order accessed by agent [redacted] Order accessed by agent [redacted]Customer chatted about status of the order. Checked the order status and informed customer.06/24/201521:12web YYORDER ACCESSED via CustomerStatus.Com-06/24/2015-21:12:50The customer then contact on our customer care center on 6/25/15 AFTER the item had shipped and the funds were withdrawn from the customer's account stating she would like the order cancelled. The customer was informed the item had shipped and the order could not be cancelled.To date, 6/29/2015, we have not received the returned delayed shipment asking for cancellation.The tracking number to the item is:[redacted]The customer has a 60 day money back guarantee. Once the item has been returned to our facility, a refund in the amount of the product will be applied back to the account on file, less shipping and handling.Thank youFilomena

Review: I ordered 1 knee sleeve and a women's short. I exchanged the items for a smaller size. I then returned the items for a refund since they were still too large. All items were sent back on 8/7/14 and receive in their warehouse on 8/9/14. I called on 9/3/14 and was told by a supervisor that I would receive a refund in 3-5 business days. I called again on 9/10/14. I was told I would receive the refund on 9/12/14. I called back on 9/15/14 and spoke to another supervisor. She told me that I would receive the refund by 9/19/14. I called again on 9/22/14 and spoke to another supervisor. Again, I was told I would receive the refund in 3-5 business days. I called back on 9/29/14 and spoke to another supervisor. She said she did not know why I had not received my refund, but she would send another email to billing. I would receive the refund in 3-5 business days(that seems to be there standard response.) I still have not received a refund. It's been over 2 months since the items were received in their warehouse. I have been very patient with this company, but they do not have good customer service. It is not okay to take my money and have your products and not return my money. When I asked for the phone number to the billing department, I was told they only communicated with them via email. I do not believe that at all.Desired Settlement: Full refund (including S & H)

Review: I ordered the fusion juicer from this company, order# [redacted], on 6/24/2013 and I have never recievded the product. I contacted the company and they claim it was delivered. They said they would send me another one. I did not recieve that one either. it is now October 25th. I have since purchased a different product and am requesting a full refund of the monthly charges billed to my credit card of $24.98 of which (5) have been made.

Business

Response:

To whom it may concern,

Mr. [redacted] was fully refunded in the amount of $104.91 and we stopped all future payments. Mr. [redacted] paid $104.91. The refund was placed back onto the Visa credit card ending in [redacted]. Please have him contact his credit card company to verify the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted]

Review: I ordered a antena from clear tv the offer I saw on tv said 19.99 plus s/h for this and you could get a second one for just shipping&handling of 7.99.when I got my credit card statment I was charged 55.90 and when I called the # I had to lookup on the computer the person I got was very rude and started to read off a lot of prices that was not said when I made the order,she also said I could not get any money back because I agreed to the price over the phone. also the address is different,what I have on the package is clear tv 500 returns road wallingford,ct 06495Desired Settlement: to be charged what was said or I can return the product and get full refund.

Business

Response:

To whom it may concern,[redacted] order total was $ 65.91. On her order she order two Amplifiers at $14.99 each and one Clear TV. The processing and handling was $15.98. This is why the total is $ 65.91. there may have been a misunderstanding when placing the order. [redacted] can send back what she does not want and we will issue a refund. I have mailed a copy of her invoice as well to show a break down of her order. If you have any further questions please contact customer service at [redacted].Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: This product (tv attenna) was advertised for $19.95 for two (2 in one box,) I ordered 2 sets $19.95 each (2 boxes with 2 in each box). They stated it would work with any TV, no special items to hook it up, just plug it into the TV and the wall and you would get the local channels. We were not able to get any channels. I returned them. It was advertised that if returned just pay processing and handling on each order separate. However what they did not say was, you would have to pay on all four separately for processing and handling. If they were sold 2 for one price, they should be processed as such, 2 for one price. I was charged a total of $71.86 and was given a refund of $39.90 ($19.95 ea.). When I called they explained that I had to pay $7.99 for each (4). That is not how they said it on the advertisement, they stated $7.99 per order (not item). I had to pay over $6.00 to ship it back, I get that. But I don't feel like I should have to pay processing for 4 items.Desired Settlement: I would like to be refuned $15.98 for two of the items. They came 2 for the price of one, I ordered 4 for the price of two.

Business

Response:

We do advertise that the Clear TV works on HDTV, and we do not have examples that confirm it works on other older TV models. We also clearly inform to the customers in our advertisement that 7.99 P&H for each Clear TV unit. Although, we will honor the customer's request and place a refund of $15.98 (P&H) back into the customer's account. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. We do have a brand new TV so it is not an older model, however I do appreciate the resolve.

Regards,

Review: I purchased the Perfecter (heated round brush) on 7/18/13, order # [redacted]. Perfecter stopped working on 4/28/14. According to the terms of warranty, Perfecter is warranted for the lifetime of the original purchaser. Item must be returned in it's original package along with check for $19.99 for return postage. Instructions were followed and I received confirmation that it was received on 5/5/14. I phoned company at ###-###-#### on 6/17/14 to inquire on the status of my replacement. Agent [redacted] said supervisor authorized shipment of new product and I would receive in 7-10 business days. Package never shipped. I phoned again on 7/5/14 and spoke to "[redacted]" who stated I did not send check for $19.99 for return postage. Not true. Check was sent inside box along with proof of purchase. I asked to speak with supervisor. I was transferred to "[redacted]" who disconnected the call. It is extremely frustrating that these people offer a product that sells for over $100 and fails to work for even 1 year. The "Customer Care" unit only tells you what you need to hear to finish the call.Desired Settlement: Replacement of Perfecter or check for $109.98 for original purchase plus check for $19.99 for shipping product I never received

Business

Response:

To Whom It May Concern,

We received the return but there was not a method of payment included, which covers the return shipping. If there was anything included, it would have registered in our system. As a courtesy, we will have a replacement sent at no cost. Please allow 5-7 business days for delivery.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased the [redacted] Elite Blender from this company 2 years ago for approximately $150. While the blender worked great at first, it eventually broke a year later. I ordered a replacement base (motor) and paid the $29.99 in shipping and handling. I received the replacement base as agreed within the warranty details. In July 2014, the base/motor broke again and I placed an order for another replacement under my existing warranty, again with a $29.99 shipping fee price associated. That order was cancelled by the company after 3 months without my authorization. I re-ordered the replacement in November 2014. Throughout this time, I was told the product was on "back order". Each time I have spoken to a customer service reprentative I was told that the product would ship out in 2-3 weeks. The product never arrived.

On February 7, 2015, after receiving a notice that my order was going to be cancelled again I called customer service. I was told that the product was still on back order and that there was nothing I could do about the company cancelling my order. When I asked to have my order not cancelled in case a replacement came in, I was told that essentially there will be no replacements coming in and the status will never change from "back order."Desired Settlement: The company continues to sell new products to others at full price and therefore should have the products available to honor their warranties. I would like to receive either a replacement part for my blender or receive compensation for the loss from this incredibly expensive blender that is supposed to be covered by the warranty.

I would also like to see this company stop these deceptive practices.

Business

Response:

To Whom It May Concern,Customers account was reviewed and the order is on a back order due to the high demand we have not been able to fulfill the order. As of today we have not charge customer because of back order. For the inconvenience we will not charge customer for this replacement. We will cancel the pending replacement and I have contacted warehouse and we will send a brand new unit, customer will be receiving it in 5-7 days.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Complaint taken via phone by Revdex.com staff (ES): The consumer purchased a Power Pressure Cooker XL. The consumer received the product and it did not work. Consumer sent the product back but the company is not refunding the consumer or sending a replacement. Consumer sent emails to the company and has not received a response.Desired Settlement: Replacement or refund.

Business

Response:

To Whom it May Concern:This product was ordered back on 6/25/2014. Our system is showing that the customer is not satisfied with the product. This account is out of the 60 day money back guarantee.Out of good faith we stand behind our product, a refund of $129.98 was refunded back to the cc that we have on file (Master Card).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have two issues. 1. When ordered the product over the phone the automated system kept trying to sell me other things and I was unable to exit out. I finally spoke to a live person because I agreed to something they were selling and the individual told me I needed to contact customer service and then hung up on me. 2. When I received the product and stated I wanted to return it, they informed me that I would not receive a refund just a credit or exchange. Their web site specifically states a 60 day money back guarantee and now they are saying they only issue a credit or exchange.

Product_Or_Service: The Perfecter

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I have already contacted my credit card company to dispute this transaction. I just wanted to file a claim to maybe prevent this from happening to someone else. If they say 60 day money back guarantee they have no right to change their policy and take advantage of people. Thank you for your time.

Business

Response:

To Whom it May Concern,

We honor our 60 day money back guarantee. Once you return the item, we will issue a full refund. A credit is issued when there are payments left on the account. So in this case, the customer will be refunded for the amount she has paid, the first payment of $33.33. And a credit will be entered into our system for the final two payments negating the balance to $0.00

Again, once item is returned, customer will be refunded in full for $33.33.

Review: I ordered a flexablue hose from this company. At the end of the ordering process it said "Call ###-###-#### to confirm your order and claim a $50 Walmart Gift Card" The next section was my order information and at the bottom it stated where to call to check on the status of the order. I called the number and was asked to try out a purchasing program on a trial basis and that was the only way I could get my Walmart Gift Card. If it had said that initially I would not have called and wasted my time. To me this is false advertising.Desired Settlement: The company should make good on its statement and send me the $50 WalMart Gift Card and then amend the webpage so it states exactly what happens when you call.

Business

Response:

To whom it may concern,

The $50.00 Walmart card is a third party offer that the customer is able to accept or decline. the gift card is not through our company. The telephone number for the Walmart gift card is ###-###-####.

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