Tristar Products

Review: I ordered a health master April 15 2013 I never received the item so in May I called to check the status and they said it was on backorder which I had no notification of previously. I did not receive the item until June 2013. Once I got it I tried it and it started smoking and smelled burnt. This is suppose to be a brand new item. I called in to complain and I was planning to mail the item back and get a full refund of my money but the customer service rep said he could give me a $30 discount if I kept it and if I mailed it back in they would send me a new working health master so I agreed. However he told me to use the return label that I got in my email with the order confirmation so I did and as it turned out it was not prepaid so I had to pay $31.36 to ship the item back. So I called in to dispute the shipping charges requesting a refund and the person I spoke to said the company should have sent me a pre paid label and since they did not and I had to pay the shipping he would escalate my complaint to a manager that would contact me about refunding the shipping. A couple of weeks went by and no one contacted me. So I called in twice today and they were very rude saying no escalation had been done and they would not refund me. They kept saying you already got a $30 discount but that was a separate agreement and has nothing to do with the shipping charges I paid. They also said they never got the product that I shipped to them. They are refusing to send me a new health master. I tracked the package and I have confirmation that they got the product on 7-6-13 at 6pm (usps tracking # 9534[redacted]182413715). I asked to speak to corporate to file a complaint and they transferred me. The waiting time was very long so I had the option to leave a message so I could get a call back they called me back and hung up on me so I was unable to speak to anyone. I should not have to pay shipping charges for a product that was not working.

Product_Or_Service: Health Master

Order_Number: [redacted]74Desired Settlement: DesiredSettlementID: Replacement

I would like a brand new working health master sent to me (that I paid for) and I would like a refund of the shipping charges in the amount of $31.36. Or I would like a full refund of the money I paid for the item and extended warranty $149.97 - $30 discount = $119.97 plus shipping $31.36 for a total of $151.33. I can provide documentation if needed. Contact ###-###-#### to talk to my daughter (my translator) if you speak spanish call me direct at [redacted]

Business

Response:

To Whom It May Concern,

A replacement is pending for the Consumer. We are slightly back ordered currently but will ship a new Healthmaster Elite once we receive stock. There is not much I can do about the shipping charges incurred to send back the original order as it is an outside cost and not on the account, in addition, we already provided a save the sale refund of $30. We do provide prepaid labels for defective returns. The best I will be able to do is issue the replacement and refund an additional $20.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Your company sent me a defective item and required me to ship it back without providing me the prepaid label you should have provided I should be fully compensated the $31.36 I paid to return the item. Furthermore I verified that you received the defective item on 7/6/13 and processed it on 7/12/13, it is now 7/24/13 and I still do not have the new item. You should be responsible for notifying customers if the items are on backorder especially at the time an order is being replaced. I spoke with a supervisor in your billing department that authorized a refund for the shipping charges and I am still awaiting the refund.

Regards,

Business

Response:

To whom it may concern,

We did in fact issue a replacement Health Master to be mailed out to Mrs. [redacted]. It shipped out on 7/22/13. Please allow a few more days to receive. We also issued a refund in the amount of $ 61.96 on 7/26/13.

Thank you,

Review: In 2011 I purchased a montel Williams health master blender from an advertisement that I saw on TV. My blender recently stopped working and I called for the warranty as I was told that this blender has a lifetime warranty. When I called I was told by [redacted] a supervisor that the model has been discontinued so the warranty was no longer valid. I was told that they would upgrade me to the health Master Elite for a price of $74.99. I advised to [redacted] that I had a lifetime warranty and she advised me that the warranty was only good until they stopped making the product and this particular model have been discontinued. I asked to speak to her supervisor so that I can get this straightened out and I was told that there was no one available and she would have someone call me back but could not tell me a time frame or who would be calling me back. I purchased this under the understanding that it came with a lifetime warranty and would like to have my blender replaced.Desired Settlement: I would like a replacement blender under the warranty that came with the blender that I bought. If a replacement cannot be given without charging me an additional amount then I would like a refund.

Business

Response:

To whom it may concern,

We have a 90 day warranty on all of our products. The motor has a lifetime warranty for the life of the product. We send the motor free of charge , our customer would need to pay the processing and handling. I will issue a replacement for our newer model. If in the future a part is needed it would need to be paid for.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so long as I receive the replacement as stated by the business in their response. I will be happy to close the complaint once the new model is received by me.

Regards,

Review: I have had my power pressure cooker for only 10 months, and all of a sudden I plugged it in and it didn't turn on. I called customer service and told the lady and she said okay we will ship you another one, and send an email with the instructions. She never even tried to figure out what was wrong with it. My emailed instructions didn't even have an shipping slip with it. They insisted on me paying for shipping because their faulty product broke. In conclusion, I told them that the next one they send may just break again, cant you just give me my money back? And they said no. I said well shouldn't you pay for shipping? Its your product that malfunctioned, and again they said no.Desired Settlement: This company should either give me a refund or pay for shippimg for me to return the one I have

Business

Response:

TO whom it may concern: A customer service agent will be contacting this customer back to further assist her. thank you

Business

Response:

To Whom it May Concern: A customer service agent will be contacting this customer ASAP. Thank You-

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered the clear tv antenna as seen on tv on 7/11/14. The product was 19.95 plus 7.99/shipping and handling plus another 7.99/shipping and handling fee for the other antenna(bogo). Total price was $35.93 which I loaded onto my debit card. The commercial offers channels you can get if you had cable without the cable price. Well I recieved the items 7/22/14 and hooked it up. I followed the instructions and learned that what they advertise is not true. I even went to website they say to go to, to find channels I can recieve and was highly dissappointed to learn I can only get the same channels I already got with an antenna I already had. I called customer service and asked to be refunded of my money, which they advertise a 60 day money back guarantee. Found out that was a lie as well!! I was told u could only get 19.95 back and had to send product back on my own, dishing out more money for shipping/handling. I was then offered to keep product and b refunded only 7.50, which I declined. I said for them to have a nice day and spoke of Revdex.com.Desired Settlement: I would like them to take their product and refund my 35.93, in its entirity, to my debit card.

Business

Response:

To Whom It May Concern,

The customer accepted an offer making the order a final sale. As a courtesy, we will still allow the return and refund the customer in full if the items are returned to us.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I never accepted an offer from them. Only for them to send some kind of return label nd the whole amount of my money, which is $35.93 returned to my debit card. If they refund my money, in its entirity, their product will b returned. Thank you.

Regards,

Business

Response:

To Whom It May Concern,

We will not issue a refund unless the items are received as returned by us. Once we receive the return, we will issue a full refund of $35.93 for you.

Sincerely,

Review: I ordered 1 knee sleeve and a women's short. I exchanged the items for a smaller size. I then returned the items for a refund since they were still too large. All items were sent back on 8/7/14 and receive in their warehouse on 8/9/14. I called on 9/3/14 and was told by a supervisor that I would receive a refund in 3-5 business days. I called again on 9/10/14. I was told I would receive the refund on 9/12/14. I called back on 9/15/14 and spoke to another supervisor. She told me that I would receive the refund by 9/19/14. I called again on 9/22/14 and spoke to another supervisor. Again, I was told I would receive the refund in 3-5 business days. I called back on 9/29/14 and spoke to another supervisor. She said she did not know why I had not received my refund, but she would send another email to billing. I would receive the refund in 3-5 business days(that seems to be there standard response.) I still have not received a refund. It's been over 2 months since the items were received in their warehouse. I have been very patient with this company, but they do not have good customer service. It is not okay to take my money and have your products and not return my money. When I asked for the phone number to the billing department, I was told they only communicated with them via email. I do not believe that at all.Desired Settlement: Full refund (including S & H)

Review: I ordered the Power Pressure Cooker XL, and requested the color RED. I received a SILVER pressure cooker. When I attempted to return it for an exchange I was informed that I had to pay for the return. My invoice indicates RED in the description of the item. I was charged $29.99 shipping cost plus an additional $4.99 for shipping safeguard, whatever that is. My complaint is if they made the mistake of sending me the wrong item, which I was unable to return because

UPS wanted another $29.99 to return it, why should I be stuck with a pressure cooker that my wife is not happy with?

If I do pay the additional $29.99 to return it how will I be sure they will get the order right and not charge me another $29.99 plus $4.99 for shipping the correct item. All our kitchen appliances are red (except for the silver pressure cooker. I don't think I should have to bear the burden of paying shipping costs for the wrong item when my invoice shows they made the mistake. My wife is very unhappy and that means double trouble for me. The

company states that their policy does not allow for payment for returned item, although they shipped the wrong item in the first place.Desired Settlement: I think I should be refunded the original $29.99 shipping cost as they did not ship the item ordered. Since they will not pay for the return of the item and I cannot afford it at this time they should either refund my shipping cost or provide me with the correct item and they should cover all shipping costs. Also I should be refunded the $4.99 I was charged for shipping safeguard since obviously nothing was safe guarded.

Business

Response:

To whom it may concern,The customer was issued a silver unit as the red unit was on a backorder at the time of ordering. As to not have the customer wait a prolonged period of time for the order, the customer was sent the same unit ordered in a different color.Records show that the customer spoke with a customer service agent on 9/28/15 and a pre paid return label was issued to the customers email address.Thank you

Consumer

Response:

I just received a return label and will be able to return the item I was complaining about. Thanks for your assistance.In the response the company states they sent me a return authorization via e-mail. What I received was information that the return authorization number was the same as the order number on the invoice. I made two (2) trips to UPS and on both occasions I was told that no return postage was authorized. The last correspondence I had with customer service was when I was told that they were "NOT RESPONSIBLE FOR RETURNS". I have had only verbal conversations with the personnel in customer service and no return authorization via e-mail. If this were true I would not be complaining as all I want is to return the item at their expense and receive the one I originally ordered to keep my wife happy.

Review: After more than 2 1/2 weeks, and a claim to my own credit card to dispute the charge, I am still waiting for my due credit of $97. 59. The experience with Fusion Juicer has been horrendous. When I called to return, the customer service rep was pushy and would not take 'I want to return the fusion juicer' despite my repeated request and did not disclose anything about voiding a refund if took a $20 credit. I said I'd try the product a few more days but would likely still call to return. Well, after repeated calls, was told I could not return. They were supposed to listen to the taped conversation which would prove I was never informed of the return option being voided....was told it would take 10-14 days.....called again day 10 and was told review was still in process...called day 14 and was told could not return...but the tape was NEVER listened over the course of the delayed 2 weeks. Horrible. I insisted the refund be allowed, and the rep finally transferred my call to corporate office (monday 11/11) where I was told I could return the product and they would give a refund. My postal tracking confirms the juicer was returned on 11/14/13 but here it is 12/3/13 and I am still waiting for the credit due of $97.59

I was very clear with the woman at the corporate office that the customer service was horrible and that I was never told of the 'void of returnability'. A very bad experience in every regard.Desired Settlement: Please return my money owed of $97.59.

Business

Response:

To whom it may concern,

We received the returned product back. I have issued the remaining refund of $ 97.59. The refund was placed back onto the Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I paid 74.00 to tristar for copper wear knee compression. I paid for overnite shipping. I got product 2 days later. when I returned product I got a partial payment. (39.98)Desired Settlement: full refund.

Business

Response:

To whom it may concern,Although against our standard return policy, out of good faith we have issued a refund for the shipping charges, $51.95. This account has now been refunded in full and closed in our system.Thank you

Consumer

Response:

I reciecived refund today. Thank you for your help.

Review: My father purchased 3 products from the Clear TV commercial in the early part of January 2014. On January 29, 2014 my father passed away and the apartment complex where he lived had received the property. I sent a certified letter on March 12, 2014 which included all merchandise and a copy of the death certificate from Charleston, South Carolina. The letter informed them of my father's passing and request that they kindly refund any monies due to the customer for the items listed in the letter. I never received a response the company; they kept the merchandise and the amount of $58.92 that was billed to his check card on February 6, 2014.Desired Settlement: I would like for them to send a refund check in the amount of $58.92 to the Estate of [redacted]k [redacted], Personnel Representative.

Business

Response:

To Whom it May Concern:I will be more than happy to assist you. I need your fathers information in order to locate an account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Mr. [redacted] F. [redacted] did not have a customer account number for this business but there are product numbers for the items that were purchased

Review: My daughter purchased the Flexable Hose for me. I hooked the hose up and it exploded. Never used before, brand new. I called (late October 2013 - Early November 2013 within Warranty) and was told to return it but had to wait for the RMA# and return label to be emailed. I never received. After about a month, I told my daughter and she called and was told the email address the label was sent to, my daughter said it was incorrect. When my daughter called it was the end of December 2013 and spoke to a representative whom assured her that the product would be replaced. She received the return label and the RMA# several days later. The product was returned and I received an email stating the product return was received. It is now April 5th and still no replacement (figured 4-8 weeks was long enough). I called and spoke to another representative who informed me that the item was not going to be replaced as it was past the 60 day warranty. NO mention of this in the email they sent confirming receipt of the return. All I asked for was the product to be replaced. Wasn't asking for my daughter's money back. I am disgusted that this Company gives such a small warranty period. Why? Because they know there product doesn't last much past it and it is a scam to get consumers to repurchase. They must know that there are design issues and should do what they can to make the consumer happy. This is one unhappy consumer and I WILL NOT purchase any products from this Company in the future. I have looked up this Company and the complaints against it.. Not a great track record... Expect a Company to stand by its product -- this Company does not.Desired Settlement: Would like the Company to stand by its product. It is obvious my item was defective and should have been replaced regardless of the Warrant. My original complaint was within the Warranty time. I would like my item replaced...Original Order #[redacted]81RMA#[redacted]Order Number Reference in January 31, 2014 Email Confirm on Return[redacted]xxx-xx-xxxx

Business

Response:

To whom it may concern,

A replacement has been sent to Mrs. [redacted]. Please allow 7-10 business days to receive.

Thank you,

Review: a while ago I ordered a cami shaper for my wife, and the website tricked me into purchasing legging for 59.95, I did not order this, so I returned the item twice, because they sent it back,,,all I want is my money back for this item...my e-mails and calls are being ignored...

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my money back...$59.95 for this returned/unwanted/did not order this item..[redacted].

Business

Response:

To whom it may concern,

A refund of $59.97 was refunded back onto Mr. [redacted]'s Visa credit card ending in 0920. Please allow 3-5 business days to receive the refund. If you have any further questions please contact customer service at ###-###-####.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered one of TriStar products called the Genie Hourglass. The product was out of stock for months.

I called and was given different dates when the product was being shipped. On June 23 I received a card

in the mail stating the product can't be shipped until July 8 and I can send the card back to cancel my order.

I sent it back the same day. Then June 24 I checked my bank account and was charged 35 dollars

for the product along with a overdraft fee. I called the company and stated the problem. I got a customer service

rep in India stating their is nothing they could do. I asked them to stop the payment and I would send the

product back or pay for my NSF fee. They would do nothing for me they claimed they had no number for

TriStar in New Jesey or other states. I know they have several products and the customer service reps are

all in other countries. They claim the product was shipped on the 24 the same day I told them I send the card

back. I believe this company scams people, I don't think they even shipped out a product.Desired Settlement: I would like my money back along with payment of my NSF fee. If they won't give

me the money back for the product I want my NSF taken care of. I never received

an email or call or anything that they were charging my card. The web address they

give is not real it always comes back to me with a failure notice. They claim the

product was shipped and can't even give me a tracking number. This company

scams people. Please help if you can. Thank you!

Business

Response:

To whom it may concern,After review of the order we find that a delayed shipment notification was sent on June 16,2015:06/16/201500:20e XXDELAY SHIPMENT NOTICE POST CARD #1The customer contacted our customer care center via phone and our online status page on 9 separate occasions before the item had shipped and after the delayed shipment notification was sent, and did not request for cancellation of the item:Please see below for a detailed time line of all agent acess (via customer calling customer care center) and customer visiting our customer status site, and customer chatting with our online line chat representative. Please notice the date of these communications is 6/18/2015- 6/24/2015:06/18/201510:53web XXWEBSITE Accessed by customerstatus.06/18/201510:53web YYORDER ACCESSED via CustomerStatus.Com-06/18/2015-10:53:4006/18/201510:56B06 XX[redacted] Order accessed by agent B0606/18/201510:56M27 XX[redacted] Order accessed by agent [redacted] YYORDER ACCESSED via CustomerStatus.Com-06/19/2015-22:11:1506/24/201520:39F33 XX[redacted] Order accessed by agent [redacted] Order accessed by agent [redacted] Order accessed by agent [redacted]Customer chatted about status of the order. Checked the order status and informed customer.06/24/201521:12web YYORDER ACCESSED via CustomerStatus.Com-06/24/2015-21:12:50The customer then contact on our customer care center on 6/25/15 AFTER the item had shipped and the funds were withdrawn from the customer's account stating she would like the order cancelled. The customer was informed the item had shipped and the order could not be cancelled.To date, 6/29/2015, we have not received the returned delayed shipment asking for cancellation.The tracking number to the item is:[redacted]The customer has a 60 day money back guarantee. Once the item has been returned to our facility, a refund in the amount of the product will be applied back to the account on file, less shipping and handling.Thank youFilomena

Review: I first exchanged an item for a different size because the representative suggested the sizing may be wrong. I then returned the exchanged merchandise for a credit because the product did not work as advertised, even though I asked for detailed instructions on how to use the product over the phone with the representative. I even ordered another product that was suggested would help with the first item. The product did not work, so I returned the exchanged pieces and the new pieces. The new pieces were received back on 7/26, and I received a credit to my credit card on that date. The exchanged item was received on 7/30, and I have yet to receive a credit on that purchase. I called on 8/11 and was told that a credit would be processed to my account within 5 business days; that because I had exchanged the item, they had to do some type of over-ride to their billing system. I checked today, and I did not have the promised credit. When I called back about the credit, I was told that my credit was not processed and they do not know why, but I could call back tomorrow and speak with the billing department in the morning when they were open. I don't feel that I should have to continually contact them when they are not doing their job.Desired Settlement: I would like my entire purchase amount refunded, including the expedited shipping costs because of the unprofessional way they are handling the account.

Business

Response:

To whom it may concern,

A refund of $ 69.96 has been placed back onto the MasterCard ending in [redacted], please allow 3-5 business days to receive the refund.

Review: Commercial advertised on T.V. said all you have to pay is $36.00 for 2 clear T.V. anntennas. So when I called they tried charging me more for more equipment which was said only need antenna but after calling it was going to cost almost $200.00 for everything for antenna. They did stop the order when I requested and took $36.00 out of my account after I said I didn't want it cause they lied. I turned my cable off due to what Clear TV offered. All false. Refused to refund my money. Said it was mine now even after I said didn't want it. Refused to stop order wouldn't even talk about it with me. Also said I could get over 100 HD channels. FALSEDesired Settlement: Rememburtment of all my money. $36.00 and anything the Revdex.com thinks I should get.

I have tried the product and it is a scam. It advertisements are false. I have enclosed the receipt.

Business

Response:

To Whom It May Concern,Customers account was reviewed and customer called two days after the order was placed, by the time customer called we had already ship the clear tv. Customer was advise to refuse the package and we can refund the account in full once it was received back. I tracked the package and it shows it was delivered on 2/2/2015. Signal strength will vary based on a certain variables, such as distance from the transmitter, hills, buildings, and even tall trees can impact reception. To check the exact distance from your residence to the nearest transmitters, and get an idea of what to expect in the way or reception, go to antennaweb.org and type in your address. It is recommended that you be within 25 to 30 miles of a broadcast antenna. We do not promise 100 channels to every customer because it will depend on their location. Out of good faith if customer wants to return the product I will send a label to return it at no cost and once we receive it we can refund customer in full. Please allow 7 days to receive label by mail.Sincerely,Filomena

Review: I placed an order from a TV advertisement on 2/15/2013 for 3 cami shaper ultra 2x for $89.94. However, I did not think the order went through on my computer so I placed it again for the 3 cami shaper ultra 2x for $89.94. At this time it became a duplicate order. When the 2 orders arrived at my residence, I returned one order of 3 cami shapers because of the duplication. However, that order was lost in the mail. It was not until 6/17/2013 that I was able to find that order and attempted to return it immediately by calling Cami Shaper to get an RA Number for returning items. At that time I decided to return both orders at that time because none of the cami shapers fit me. They were all too small. When I made the phone call the customer service agent at [redacted] she said I could not return and get any credit because it was over 90 days since the order was placed. I did not see anything in writing on the invoices saying the orders had to be returned before 90 days, nor 60 days. She said she would give me a $10 discount on each order. I said that was not sufficient and I would like a refund of $89.94 for each order. She said she would not honor that request as it was over 90 days. There was nothing on the invoice/return form that stated it needed to be returned before 90 days. Also, when I did return the first order on 2/22/2013, it was lost in the mail which held up my return within the 90 days.I would like to get my refund of $89.94 for each order. The $10 discount for each order is not sufficient. Please let me know the results. Thank you.

Product_Or_Service: Item [redacted]

Order_Number: [redacted]

Account_Number: noneDesired Settlement: DesiredSettlementID: Refund

I would like to return the 2 orders of 3 cami shapers each and receive two refunds of $89.94 or $179.88 as soon as possible.There was nothing in writing on the order/return form stating these items needed to be returned before 90 days for total refund.

Business

Response:

To whom it may concern,

I understand that Mrs. Froekle has two orders for Cami Shaper. I also understand that Mrs. [redacted] explained that she mailed both packages back. To date we have not received either package. We can not issue a refund unless we receive our product back. I have issued a refund for one order in the full amount of $ 89.94 to satisfy our customer. I can not issue a refund for both accounts. Mrs. [redacted] needs to provide tracking proof that both packages have been sent back. The refund of $89.94 was placed back onto the visa credit card ending in 1150. Please allow about 3-5 business days to receive.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1) As of August 22, 2013 I have not received the $89.94 in credit card 1150.

2) As I stated in my complaint I originally placed an order for 3 cami shapers on 2/15/2013 for $89.94. At that time I did not think the order went through on the computer so I placed it again for 3 cami shapers on 2/15/2013. This is when it became a duplicate order. When the 2 orders arrived on 2/23/2013 at my residence, I returned one order of 3 cami shapers however the returned order was sent to an incorrect address and was lost for a time at that address. However, it was returned to me on 6/17/2013. I then called Cami Shapers to get an RA No. They did not give me an RA number for returns. At that time I was told they would not accept the returns because the return time is over 90 days.

Previously, when I called about the returns they did not state the returns should be within 90 days nor was this an issue. Also it is not stated on the invoices the products need to be returned before 90 days. They offered me a $10.00 refund on each order which was not sufficient. At that point, I was dissatisfied with their service and that they would not accept the returns and refund my account and filed a complaint with Revdex.com.

I am now holding the products until this issue is resolved. I will need confirmation the complaint that they will accept the returns and give me the total refund of $89.94 for each order or $179.88. I can then return the two orders and provide tracking information.

I feel Cami Shaper has misrepresented their services by not accepting the returns for refund.

Please let me know if I can return these items for refund....

Regards,

Review: I purchased the Perfecter (heated round brush) on 7/18/13, order # [redacted]. Perfecter stopped working on 4/28/14. According to the terms of warranty, Perfecter is warranted for the lifetime of the original purchaser. Item must be returned in it's original package along with check for $19.99 for return postage. Instructions were followed and I received confirmation that it was received on 5/5/14. I phoned company at ###-###-#### on 6/17/14 to inquire on the status of my replacement. Agent [redacted] said supervisor authorized shipment of new product and I would receive in 7-10 business days. Package never shipped. I phoned again on 7/5/14 and spoke to "[redacted]" who stated I did not send check for $19.99 for return postage. Not true. Check was sent inside box along with proof of purchase. I asked to speak with supervisor. I was transferred to "[redacted]" who disconnected the call. It is extremely frustrating that these people offer a product that sells for over $100 and fails to work for even 1 year. The "Customer Care" unit only tells you what you need to hear to finish the call.Desired Settlement: Replacement of Perfecter or check for $109.98 for original purchase plus check for $19.99 for shipping product I never received

Business

Response:

To Whom It May Concern,

We received the return but there was not a method of payment included, which covers the return shipping. If there was anything included, it would have registered in our system. As a courtesy, we will have a replacement sent at no cost. Please allow 5-7 business days for delivery.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a flexablue hose from this company. At the end of the ordering process it said "Call ###-###-#### to confirm your order and claim a $50 Walmart Gift Card" The next section was my order information and at the bottom it stated where to call to check on the status of the order. I called the number and was asked to try out a purchasing program on a trial basis and that was the only way I could get my Walmart Gift Card. If it had said that initially I would not have called and wasted my time. To me this is false advertising.Desired Settlement: The company should make good on its statement and send me the $50 WalMart Gift Card and then amend the webpage so it states exactly what happens when you call.

Business

Response:

To whom it may concern,

The $50.00 Walmart card is a third party offer that the customer is able to accept or decline. the gift card is not through our company. The telephone number for the Walmart gift card is ###-###-####.

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Review: I ordered the product & within a few minutes choose to cancel it. I tried for 4 days to cancel with my confirmation number & all information collected. They never were able to see my order and could not cancel it. First they said 6-8 hrs. then they said 24 hrs. My bank was showing that they were pulling out the money. I tried again and again to cancel my order. They just kept telling me they could not see my order and could not cancel it. The day after Christmas, they could see the order but now it was shipped and I could not cancel again. They took the money out of my bank.

They are lying to the public and they make it so difficult to cancel. I still could not get them to cancel the order. Now I have to fight them with my bank to stop payment.

Deceptive marketing and promises! Their phone service people all lie!Desired Settlement: I want all my charges refunded, no shipping, no nothing! any Interest I incur on my credit card will also need to be refunded.

I want a review of this company known to others in the public. to be aware of what they do. Not a good company

Business

Response:

To Whom It May Concern,Customer can refuse package and we will refund customer in full with no problem. I will also send a pre paid label via mail just in case customer does not get the chance to refuse. Sincerely,[redacted]

Review: This product (tv attenna) was advertised for $19.95 for two (2 in one box,) I ordered 2 sets $19.95 each (2 boxes with 2 in each box). They stated it would work with any TV, no special items to hook it up, just plug it into the TV and the wall and you would get the local channels. We were not able to get any channels. I returned them. It was advertised that if returned just pay processing and handling on each order separate. However what they did not say was, you would have to pay on all four separately for processing and handling. If they were sold 2 for one price, they should be processed as such, 2 for one price. I was charged a total of $71.86 and was given a refund of $39.90 ($19.95 ea.). When I called they explained that I had to pay $7.99 for each (4). That is not how they said it on the advertisement, they stated $7.99 per order (not item). I had to pay over $6.00 to ship it back, I get that. But I don't feel like I should have to pay processing for 4 items.Desired Settlement: I would like to be refuned $15.98 for two of the items. They came 2 for the price of one, I ordered 4 for the price of two.

Business

Response:

We do advertise that the Clear TV works on HDTV, and we do not have examples that confirm it works on other older TV models. We also clearly inform to the customers in our advertisement that 7.99 P&H for each Clear TV unit. Although, we will honor the customer's request and place a refund of $15.98 (P&H) back into the customer's account. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. We do have a brand new TV so it is not an older model, however I do appreciate the resolve.

Regards,

Review: I have two issues. 1. When ordered the product over the phone the automated system kept trying to sell me other things and I was unable to exit out. I finally spoke to a live person because I agreed to something they were selling and the individual told me I needed to contact customer service and then hung up on me. 2. When I received the product and stated I wanted to return it, they informed me that I would not receive a refund just a credit or exchange. Their web site specifically states a 60 day money back guarantee and now they are saying they only issue a credit or exchange.

Product_Or_Service: The Perfecter

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I have already contacted my credit card company to dispute this transaction. I just wanted to file a claim to maybe prevent this from happening to someone else. If they say 60 day money back guarantee they have no right to change their policy and take advantage of people. Thank you for your time.

Business

Response:

To Whom it May Concern,

We honor our 60 day money back guarantee. Once you return the item, we will issue a full refund. A credit is issued when there are payments left on the account. So in this case, the customer will be refunded for the amount she has paid, the first payment of $33.33. And a credit will be entered into our system for the final two payments negating the balance to $0.00

Again, once item is returned, customer will be refunded in full for $33.33.