Please provide us with the screen shot of your Credit Report so that we can try to locate you in our system. Please make sure that it includes your complete name. Also please provide us with your current address including city, state and zip code.
In review of the complaint received by [redacted], at Ms. [redacted]’s request, all contact information has been removed and no further contact will be made. It will be the responsibility of Ms. [redacted] to ensure that all payments are made on time, otherwise she will run the risk of having...
late payments reported the three major credit bureaus. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
They can't keep their facts straight they were harassing my work and [redacted] work and my family that I didn't give permission and almost costs us our jobs I was in a deferment since January 20 due to having my newborn baby born in October and wasn't really able to pay but this isn't the only time they have harassed us at work because we were behind on a payment they did it in September as well and we notified them not to contact our work place because of a payment like that's just super unprofessional and useless because our business isn't company related to our employers and also would like to add that I have 3 people telling us different amounts that we owed and we couldn't trust the numbers that they were given us to call back let alone they call from a unknown numbers I just would like this to be wiped clean off our credit for the emotional stress that they had caused us with our employers Regard,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In review of the complaint received by [redacted], we have a sales order and credit application that was signed on June 5, 2017. On the sales order is our Notice of Cancellation that states that the customer may cancel this transaction prior to midnight of the third business day after the date of...
the order. Since this timeframe has passed, the account is no longer within the allot[redacted] timeframe to cancel, therefore, Ms. [redacted] will remain responsible for the account and its associa[redacted] balance. With regards to the burnt cookware, we have notified the Independent Distributor that made the order, and they are willing to assist Ms. [redacted] with cleaning the burnt item. Also in speaking to the Independent Distributor, they have informed us that they have left voicemail messages for Ms. [redacted] to return their calls for them to provide assistance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Attached you will find a copy of the sales order that was signed by Mr. [redacted] on November, 17, 2015. Right above the signature line at the bottom of the sales order, the notice of cancellation states “you, the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.” Since the three business days have passed since the order was signed, the cancellation is no longer eligible and we respectfully decline Mr. [redacted]’s cancellation request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] [redacted] ...⇄ February 5, 2016 ...⇄ [redacted] ...⇄ [redacted]Complaint ID #[redacted]Revdex.com of Wisconsin �...⇄ 10019 W. Greenfield Avenue ...⇄ Milwaukee, WI, 53214 Revdex.com (To Whom It May Concern): ...⇄ response to the message from the business (Customer Care Department), the cancellation policy does not state that if the allotted timeframe has passed, the account or order is no longer eligible for cancellation and customers will remain responsible for the account, as Assistant Manager, Mr. [redacted] stated. Also, Customer Service Department was contacted due to the cookware’s poor performance (burns the food) and to request/arrange the return of all the cookware for a full refund. This request was denied by Customer Service, although no part does the policy or the warranty states that cookware’s with poor performance cannot be returned for a full refund.Therefore and due to cookware’s poor performance, return and full refund is to be granted!Sincerely,[redacted], [redacted] Cell.[redacted]
Regards,
[redacted] CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
In review of the complaint received by [redacted]-[redacted], we understand that Ms. [redacted]-[redacted] provided two checks for their order to pay in full, however, we have a signed credit application by Ms. [redacted]-[redacted] dated September 16, 16, 2016, see attached document. It wasn’t until after we...
ran Ms. [redacted]-[redacted]’s credit that it was brought to our attention by the Independent Distributor to change the order to a cash sale. By Ms. [redacted]-[redacted] signing the credit application, she gave us the authorization to run her credit, therefore the request to remove the inquiry from her credit report is respectfully denied. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], due to the fact that Ms. [redacted] purchased her cookware over 20 years ago, this order is no longer viewable in our system. We did find the return authorization number that was provided to Ms. [redacted] and see that it is for the complete...
set of cookware to be sent to us. Per the warranty on the cookware, the postage pre-paid is for the customer to prepay to have the merchandise sent us for inspection/warranty replacement, not the company. Since Ms. [redacted] threw out the damaged pot, that pot cannot be replaced under warranty. All 7ply cookware that is sent to us to be replaced under warranty is replaced with our 5ply cookware. We will be more than happy to inspect Ms. [redacted]’s cookware and have it replaced with comparable pieces, but it will be for our 5ply cookware. Ms. [redacted] will be responsible for the cost to have the merchandise shipped to us and should use the return authorization number that was provided to her. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted]
Assistant Manager Customer Care Department
Since the account has been written off to bad debt and reported as such, the Independent Distributor has the right to try to collect on the outstanding balance that is owed on the account. Also the Independent Distributor has the right to try to recover what merchandise they can if a customer defaults on their account. The only way that we can report their account as satisfied is if the outstanding balance is paid in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[this is fraud to the highest level, they give me 3 days after I sign to cancel? How can I cancel if they ship the items 3 weeks after you sign? I can't just the product if I don't have the product? They know exactly what they are doing? And also the representative assign to my case does not return phone calls how can they say I should contact herTo assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In review of the complaint received by [redacted], we have a sales order that was signed on August 26, 2017. On the sales order, the notice of states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since this timeframe has passed, the...
account is no longer eligible for cancellation. By Ms. [redacted] signing the sales order, she agreed to the terms and conditions of the sale. See below copy of the notice of cancellation: Since Ms. [redacted] did not cancel the order within the allotted timeframe, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
As previously mentioned, all promotional material and offers that were presented at the time of the sales presentation are not the responsibility of Hy Cite Enterprises, LLC and will need to be brought up with the Independent Distributor, [redacted]. or the promotional company directly. With regards to the verbiage on the sale order, the Independent Distributor in error used an outdated sales order, attached is a copy of the current sales order that [redacted]. should be using. Since the products that Mr. [redacted] purchased are distributed by Lake Industry, Hy Cite Enterprises, LLC is not responsible for the distribution or warranty of the products, we are solely responsible for the financing of the account. Any issues with the cookware will need to be brought up directly with [redacted]. The account is no longer eligible for cancellation at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I actually spoke to the person in charge of the one in Nashville about a month ago. I have the number, ###-###-####. He's the one that told me I need to go buy cleaning stuff for the pots and pans. One pan is completely ruined and there is no fixing it.
Regards,
Tiffany [redacted]
In review of the complaint received by [redacted], we have attached a snapshot of their payment history from April 2017 to current. As you can see, Ms. [redacted] has not made timely payments, therefore incurring the appropriate amount of late fees to the account. The late fees that have applied...
to the account are accurate and will not be removed. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted]
Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have review that notes on the account and see that the Independent Distributor noted that they offered Mrs. [redacted] as an exception a 12 month same as cash offer on a balance of $1692. If this amount is paid off in 12 months, any and all...
accrued finance charges will be billed to the Independent Distributor’s office. Any question on this offer will need to be addressed with the Independent Distributor’s office as they were the ones who extended this exception. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At the time of the recall, Royal Prestige advised that the cookware was not safe to use, and urged the product to be returned. I have not heard from or received any attempt to achieve a resolution from Royal Prestige. They have replaced the cookware, and advised that there was no further action needed, or compensation for lesser quality cookware. I of course, did not agree with this decision and am seeking compensation for the difference in their recalled product. If they are unable to replace the cookware with an equivalent product, I believe I am entitled to the compensation which is the difference between the new cookware and the original set. Should they be unable to effectively replace the cookware with something of equal quality due to manufacturing faults, I am seeking a full refund and I will return the current set I have.
Regards,
[redacted]
In review of the complaint received by Ms. [redacted], we see that Ms. [redacted]’s account has already been reported to the 3 major credit bureaus as a Collections Account for non-payment. Hy Cite Enterprises, LLC will no longer be calling Ms. [redacted] to collect on the account as the account has...
been written off to bad debt and reported to 3 major credit bureaus as a bad debt customer. Should you have any additional questions or concerns, please do not hesitate to contact us.
Please provide us with the screen shot of your Credit Report so that we can try to locate you in our system. Please make sure that it includes your complete name. Also please provide us with your current address including city, state and zip code.
In review of the complaint received by [redacted], at Ms. [redacted]’s request, all contact information has been removed and no further contact will be made. It will be the responsibility of Ms. [redacted] to ensure that all payments are made on time, otherwise she will run the risk of having...
late payments reported the three major credit bureaus. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
We have removed Ms. [redacted]’s cell phone number from our records and no further calls will be made at that number.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
They can't keep their facts straight they were harassing my work and [redacted] work and my family that I didn't give permission and almost costs us our jobs I was in a deferment since January 20 due to having my newborn baby born in October and wasn't really able to pay but this isn't the only time they have harassed us at work because we were behind on a payment they did it in September as well and we notified them not to contact our work place because of a payment like that's just super unprofessional and useless because our business isn't company related to our employers and also would like to add that I have 3 people telling us different amounts that we owed and we couldn't trust the numbers that they were given us to call back let alone they call from a unknown numbers I just would like this to be wiped clean off our credit for the emotional stress that they had caused us with our employers Regard,[redacted]
Since Ms. [redacted] signed the credit application authorizing us to run her credit, the inquiry will not be removed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In review of the complaint received by [redacted], we have a sales order and credit application that was signed on June 5, 2017. On the sales order is our Notice of Cancellation that states that the customer may cancel this transaction prior to midnight of the third business day after the date of...
the order. Since this timeframe has passed, the account is no longer within the allot[redacted] timeframe to cancel, therefore, Ms. [redacted] will remain responsible for the account and its associa[redacted] balance. With regards to the burnt cookware, we have notified the Independent Distributor that made the order, and they are willing to assist Ms. [redacted] with cleaning the burnt item. Also in speaking to the Independent Distributor, they have informed us that they have left voicemail messages for Ms. [redacted] to return their calls for them to provide assistance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Attached you will find a copy of the sales order that was signed by Mr. [redacted] on November, 17, 2015. Right above the signature line at the bottom of the sales order, the notice of cancellation states “you, the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.” Since the three business days have passed since the order was signed, the cancellation is no longer eligible and we respectfully decline Mr. [redacted]’s cancellation request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] [redacted] ...⇄ February 5, 2016 ...⇄ [redacted] ...⇄ [redacted]Complaint ID #[redacted]Revdex.com of Wisconsin �...⇄ 10019 W. Greenfield Avenue ...⇄ Milwaukee, WI, 53214 Revdex.com (To Whom It May Concern): ...⇄ response to the message from the business (Customer Care Department), the cancellation policy does not state that if the allotted timeframe has passed, the account or order is no longer eligible for cancellation and customers will remain responsible for the account, as Assistant Manager, Mr. [redacted] stated. Also, Customer Service Department was contacted due to the cookware’s poor performance (burns the food) and to request/arrange the return of all the cookware for a full refund. This request was denied by Customer Service, although no part does the policy or the warranty states that cookware’s with poor performance cannot be returned for a full refund.Therefore and due to cookware’s poor performance, return and full refund is to be granted!Sincerely,[redacted], [redacted] Cell.[redacted]
Regards,
[redacted] CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
In review of the complaint received by [redacted]-[redacted], we understand that Ms. [redacted]-[redacted] provided two checks for their order to pay in full, however, we have a signed credit application by Ms. [redacted]-[redacted] dated September 16, 16, 2016, see attached document. It wasn’t until after we...
ran Ms. [redacted]-[redacted]’s credit that it was brought to our attention by the Independent Distributor to change the order to a cash sale. By Ms. [redacted]-[redacted] signing the credit application, she gave us the authorization to run her credit, therefore the request to remove the inquiry from her credit report is respectfully denied. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], due to the fact that Ms. [redacted] purchased her cookware over 20 years ago, this order is no longer viewable in our system. We did find the return authorization number that was provided to Ms. [redacted] and see that it is for the complete...
set of cookware to be sent to us. Per the warranty on the cookware, the postage pre-paid is for the customer to prepay to have the merchandise sent us for inspection/warranty replacement, not the company. Since Ms. [redacted] threw out the damaged pot, that pot cannot be replaced under warranty. All 7ply cookware that is sent to us to be replaced under warranty is replaced with our 5ply cookware. We will be more than happy to inspect Ms. [redacted]’s cookware and have it replaced with comparable pieces, but it will be for our 5ply cookware. Ms. [redacted] will be responsible for the cost to have the merchandise shipped to us and should use the return authorization number that was provided to her. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted]
Assistant Manager Customer Care Department
Since the account has been written off to bad debt and reported as such, the Independent Distributor has the right to try to collect on the outstanding balance that is owed on the account. Also the Independent Distributor has the right to try to recover what merchandise they can if a customer defaults on their account. The only way that we can report their account as satisfied is if the outstanding balance is paid in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[this is fraud to the highest level, they give me 3 days after I sign to cancel? How can I cancel if they ship the items 3 weeks after you sign? I can't just the product if I don't have the product? They know exactly what they are doing? And also the representative assign to my case does not return phone calls how can they say I should contact herTo assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In review of the complaint received by [redacted], we have a sales order that was signed on August 26, 2017. On the sales order, the notice of states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since this timeframe has passed, the...
account is no longer eligible for cancellation. By Ms. [redacted] signing the sales order, she agreed to the terms and conditions of the sale. See below copy of the notice of cancellation: Since Ms. [redacted] did not cancel the order within the allotted timeframe, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
As previously mentioned, all promotional material and offers that were presented at the time of the sales presentation are not the responsibility of Hy Cite Enterprises, LLC and will need to be brought up with the Independent Distributor, [redacted]. or the promotional company directly. With regards to the verbiage on the sale order, the Independent Distributor in error used an outdated sales order, attached is a copy of the current sales order that [redacted]. should be using. Since the products that Mr. [redacted] purchased are distributed by Lake Industry, Hy Cite Enterprises, LLC is not responsible for the distribution or warranty of the products, we are solely responsible for the financing of the account. Any issues with the cookware will need to be brought up directly with [redacted]. The account is no longer eligible for cancellation at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I actually spoke to the person in charge of the one in Nashville about a month ago. I have the number, ###-###-####. He's the one that told me I need to go buy cleaning stuff for the pots and pans. One pan is completely ruined and there is no fixing it.
Regards,
Tiffany [redacted]
In review of the complaint received by [redacted], we have attached a snapshot of their payment history from April 2017 to current. As you can see, Ms. [redacted] has not made timely payments, therefore incurring the appropriate amount of late fees to the account. The late fees that have applied...
to the account are accurate and will not be removed. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted]
Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have review that notes on the account and see that the Independent Distributor noted that they offered Mrs. [redacted] as an exception a 12 month same as cash offer on a balance of $1692. If this amount is paid off in 12 months, any and all...
accrued finance charges will be billed to the Independent Distributor’s office. Any question on this offer will need to be addressed with the Independent Distributor’s office as they were the ones who extended this exception. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At the time of the recall, Royal Prestige advised that the cookware was not safe to use, and urged the product to be returned. I have not heard from or received any attempt to achieve a resolution from Royal Prestige. They have replaced the cookware, and advised that there was no further action needed, or compensation for lesser quality cookware. I of course, did not agree with this decision and am seeking compensation for the difference in their recalled product. If they are unable to replace the cookware with an equivalent product, I believe I am entitled to the compensation which is the difference between the new cookware and the original set. Should they be unable to effectively replace the cookware with something of equal quality due to manufacturing faults, I am seeking a full refund and I will return the current set I have.
Regards,
[redacted]
In review of the complaint received by Ms. [redacted], we see that Ms. [redacted]’s account has already been reported to the 3 major credit bureaus as a Collections Account for non-payment. Hy Cite Enterprises, LLC will no longer be calling Ms. [redacted] to collect on the account as the account has...
been written off to bad debt and reported to 3 major credit bureaus as a bad debt customer. Should you have any additional questions or concerns, please do not hesitate to contact us.
[redacted]
Customer Care Department