In review of the complaint received by [redacted] L [redacted], we have a sales order and credit application that were signed on August 18, 2015. On the sales order, the Notice of Cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since...
this timeframe has passed, the account is no longer eligible for cancellation and Mrs. [redacted] and her husband will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we are attaching copies of their last three statements and their payment history. In review of the account, the 12 payments that were made at the beginning of the account from December 30, 2011 to June 26, 2013 were made online via our Web...
Portal by the customer and not via automatic payments. One of those payments, the one on April 27, 2012 was declined due to Non Sufficient Funds. Since there were not sufficient funds in Ms. [redacted]’s bank account, the bank rejected the payment. The automatic payments did not start until the June 26, 2013 payment. Further review of the account, the payment on May 26, 2014 was also declined by Ms. [redacted]’s bank due to Non Sufficient Funds. Since the May 26, 2014 payment was declined, the account carried a past due payment month after month until the account was paid in full on July 14, 2015, generating a late payment fee of $10 per month. Monthly statements were sent indicating that a past due payment was owed on the account. Our records show that no error on our part was made and that all fees were properly charged to the account, therefore, no fees will be reversed an no deletion of late payments can be done. Should you have any additional questions or concerns, please do not hesitate to contact us.
[redacted]
[redacted]
By Ms. [redacted] signing the sales order with the math portion filled in, she was agreeing to the amount of the sales as well as the cancellation policy timeframe. The account is no longer eligible for cacellation.
In review of the complaint received by [redacted], per her request, we have removed all contact information from her account and no collection attempts will be made going forward. It will be Ms. [redacted]’s responsibility to make sure that all payments are made on time otherwise she runs the...
risk of defaulting on the loan and her account being reported as a Collections Account. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The cookware had CAUSED A FIRE in my home. I don't need warranty on the pots, I just need to send them back and stop being charged for them. I do not have the individual distributed number. I was only given the number to hycite finance. I will not be happy with anything besides returning the dangerous cookware. Like I said, I do not need any money back - even though I had already paid the deposit and the first month- since they were contacting my family and I, saying they were going to get lawyers involved. This is poor business practice, and I cannot believe the company is not being held liable for causing a fire in my house.
Regards,
[redacted]
The exact wording of the warranty says to return the item, postage prepaid, and we will repair or replace the item with an equivalent piece at no charge. They should send me a prepaid shipping label for my return. I have looked this definition up and it clearly means the business will pay the shipping costs in some manner. In addition, I have seen on this site that Royal Prestige has paid these costs for other clients who have had to return things under warranty. This is a heavy and expensive set of pans!! Not an envelope!! If your product hadn't failed in numerous ways, which it is warrantied against, I would not have to be returning them!! I offered to send photos of the damage in lieu of shipping the whole set back, and they declined that. Also, I purchased the highest end "waterless and greaseless cooking system," 7-ply 14 piece set. It should be replaced with Royal Prestiges highest end, "waterless and greaseless" cooking system, the Innove line, not their lowest end line product. Even though they only produce 10-pieces of this line, I would be OK with that. I would also want the choice of color option so it doesn't clash with my kitchen. They may WANT to replace these with their low end junk, but I purchased and paid a ton of $$ 20 years ago for their top end set!!Regardless of how long ago I purchased these items, it came with a 50 year warranty against defects. It has only been 20 years and they are melting, chipping and cracking, and they have stained tarnished and rusted in places. This is a set that was supposed to be so durable, it could go straight in the oven!! I purchased a complete matching set (not individual pieces.) I want to have a complete matching set of pans and covers as a replacement. If three or four of the items in a set fail and they share common lids or are useable with other items in the set, I do not what to loose these options. Regardless of the fact one item was melting so badly that my pot holder was stuck to it and my husband threw it in the garbage, as it was useless from that point, it was still part of a larger set than the 10-piece I am asking you to replace mine with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Sorry but there must be no communication with in the company because the phone calls have stop. But sad to say the manager texted me to inform me he was going to my house to collect on my account. He is the same one who has gone to my house to try and collect. He is also the one who told me to return the items and I ask if doing so if it would come off my credit. What should I do in this case? When the company has said they wrote it off as bad credit and one of the managers still trying to collect on a account that they no longer have.I would be more then happy to give you his number and the texts messages.
Please provide information on the application and /or contract where it specifically states that a "hard" credit pull or inquiry will be done. If this is not specified in the contract, I ask again that the inquiry be removed from my credit.
In review of the complaint received by [redacted], we have notes on the account dated April 17, 2017 that the Ms. [redacted] called to ask for refund and was explained that it was not possible and that her account would be updated. On May 3, 2017 Ms. [redacted] paid off the account using our website portal....
Per notes on the account and since the account has been paid in full, there are no refunds that are due to Ms. [redacted]. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by Matthew [redacted], we have a credit application and a sales order that were signed on March 14, 2015. On the credit application it states what the financing terms and conditions are and by Mr. [redacted] signing the credit application, he was in agreement to...
these terms and conditions. The sales order that was signed, states what the minimum payment would be along with the amount of the order. By Mr. [redacted] signing the sales order, he agreed to these amounts. The amount of finance charges accrued to the account our accurate and no adjustments to the account can be made. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The said order form I had signed the back of and was dated prior to the third business day showing I requested the order to be cancelled. Being this was done late on a Friday evening, I had until Wednesday which granted postal does not get delivered within 24hours. This sales tactic was not mentioned or disclosed at time of signing the purchase order nor and I was told I could cancel at any given time by the sales person! I was also not disclosed about any interest rate in regards to said financing and I was not given anything to sign in regards to that. This is fraudulent on the sales persons end and the company. Ironically after I had also called the shipment was also sent out for delivery. Both packages were rejected and sent back to your company and a dispute on the deposit that was charged on the card was also given back to my fiance. I mailed in what I needed to cancel and I also do not have the product physically in my possession, your company now has it therefore I am not liable or responsible for anything because I cancelled my contract. You are a scam company also I don't appreciate the false advertisement claiming we "won a free trip" and then had to sit through this in order to claim it. Your sales person also used scare tactics on us claiming that non-stick or aluminum cookware was unsafe for families and could lead to illness and also claimed that toxic chemicals were transferred into our food through the existing cookware we currently own. Other scamming sales tactics that were used on us also included the sales person pulling out a warning from the Teflon manufacture saying not to heat the pan to a certain temperature as is was known to kill birds if we had birds in our household. He then read articles again about different metals used in making cookware and emphasized how unhealthy they all were compared to the Royal Prestige product and that the other products causes cancer. It needs to be known your company is a scam and even moreso why I wanted to cancel. I felt pressured into buying this product and exactly why I mailed in the form canceling and also called to cancel. Instead I was nastily spoken to and hung up on! I was lied to and not one single thing was ever disclosed to us in regards to cancellation and/or interest. I was not told that was a credit application either as every normal credit application will ask for income. My fiance is recently unemployed and it was mentioned that we do not have the funds for this product and even moreso I do not appreciate the HORRIBLE customer service your company has! You have no care about anything but to take peoples money and run. This is unacceptable and I would like my information shredded and contract removed as I did exactly what I was supposed to do. I have proof that both boxes were rejected and returned to your company.
Regards,
[redacted]
Mr. [redacted] will need to contact our Credit Department to pay arrangement on the outstanding balance. The balance on the account that is good until the 31st of December 2016 is $265.22. Once the outstanding balance has been satisfied, we will inform the 3 major credit bureaus that the account has been properly taken care of.
In review of the complaint received by [redacted] R [redacted], we have a sales order that was signed on April 4, 2014. On the sales order is our notice of cancellation that states that the account is eligible for cancellation prior to midnight of the third business days after the order was signed....
Since that timeframe has passed, the account is no longer eligible for cancellation. Should Ms. [redacted] feel that the cookware is defective, she should contact our Customer Service Department to have the merchandise sent back for inspection. Should the cookware be defective, it will be replaced under warranty at no cost. However, if no defect is found, the cookware will be sent back as is. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted]Assistant ManagerCustomer Care Department
Revdex.com: when we signed the agreement we were not made aware that we had to reject the product before we even received it and if we were made aware we would of never purchased this terrible product in the first place. Horrible company and terrible business practice. Very unhappy
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Tricia [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Well, Well, I was told by the person filing the application and her supervisor who I spoke over the phone that this was required even if the order was going to be pay in cash. I thought they want my information just to have it on file for future reference.I don't agree with your their decision, and the inquiry should be remove.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I read the message. When I contacted Revdex.com was because I needed help. This company is doing the same thing to many people around the community. They are not assuming responsibility for their products. When I contacted them was to discuss about the defective jar. Not the blade as Mr. [redacted] response on his E mail. Now I am reading that the money cannot be reimbursed due to the time frame . If I waited all this time was because when I complained to them about the defective jar I was assigned a number to wait for the jar to be replaced. I was not informed that the story was going to change later on. I have evidence and also a few other people who are telling me that they also want to testify against the company for their defective products. What would be the next step on this situation so that I can show the evidence I have including the text messages which shows that my complaint was about the jar not the blade? I am not paying any extra amount of money for any replacement because I am not responsible for the defective jar. I already paid for my shipping and handling when I purchased the defective jar. Now any replacement is the company responsibility not mine. Please let me know what is the next step on my case because I am not dealing with irresponsible. Thank you for your time
In review of the
complaint received by [redacted], the account in question is under the
name of [redacted] and per notes on the account, Mrs. [redacted] came to
a resolution with the Independent Distributor and will keep the merchandise. Should you have any additional questions or...
concerns,
please do not hesitate to contact us.[redacted]Assistant ManagerCustomer Care Department
In review of the complaint received by Ms. [redacted], the cookware that was purchased back on February 19, 2015, Hy Cite Enterprises, LLC is only the finance company for this cookware and based on the cancellation policy that is located on the sales order that was signed by Ms. [redacted], the cancellation of...
the order was only eligible within the 3 business days of signing the order, after that timeframe, the account is no longer eligible for cancellation. By Ms. [redacted] signing the sales order, she was in agreement to these terms and conditions. Hy Cite Enterprises, LLC does not ship nor warrant the cookware that Ms. [redacted] has and any and all issues/concerns regarding the cookware will need to be directed to the Independent Distributor’s office. Should you have any additional questions or concerns, please do not hesitate to contact us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11901457, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have to be insistent and continue to express disbelief at this. Numerous tinge I have advised that I have never offer this or received any order. In fact shouldn't there be a delivery confirmation something to arrest that the products have been received? All your complaining is that someone signed the document, could possibly have possed as me. What certification do you have that that number was dialed. Your agent stated that my personal information is never deleted from your file and that anyone and everyone had access to it. All I'm asking for you to do is verify who received that order, because I never did because I simply never placed it. I refuse to pay for something that someone else ordered under my name. Show me proof that I received that order. I still have the order slip from 2012, I keep all my documents and I have nothing from you people. The other thing I find strange is that to be perfectly honest my credit should have not been good enough for you people so I have no clue how you even approved this order.
Regards,
Marliza H[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In review of the complaint received by [redacted] L [redacted], we have a sales order and credit application that were signed on August 18, 2015. On the sales order, the Notice of Cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since...
this timeframe has passed, the account is no longer eligible for cancellation and Mrs. [redacted] and her husband will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we are attaching copies of their last three statements and their payment history. In review of the account, the 12 payments that were made at the beginning of the account from December 30, 2011 to June 26, 2013 were made online via our Web...
Portal by the customer and not via automatic payments. One of those payments, the one on April 27, 2012 was declined due to Non Sufficient Funds. Since there were not sufficient funds in Ms. [redacted]’s bank account, the bank rejected the payment. The automatic payments did not start until the June 26, 2013 payment. Further review of the account, the payment on May 26, 2014 was also declined by Ms. [redacted]’s bank due to Non Sufficient Funds. Since the May 26, 2014 payment was declined, the account carried a past due payment month after month until the account was paid in full on July 14, 2015, generating a late payment fee of $10 per month. Monthly statements were sent indicating that a past due payment was owed on the account. Our records show that no error on our part was made and that all fees were properly charged to the account, therefore, no fees will be reversed an no deletion of late payments can be done. Should you have any additional questions or concerns, please do not hesitate to contact us.
[redacted]
[redacted]
By Ms. [redacted] signing the sales order with the math portion filled in, she was agreeing to the amount of the sales as well as the cancellation policy timeframe. The account is no longer eligible for cacellation.
In review of the complaint received by [redacted], per her request, we have removed all contact information from her account and no collection attempts will be made going forward. It will be Ms. [redacted]’s responsibility to make sure that all payments are made on time otherwise she runs the...
risk of defaulting on the loan and her account being reported as a Collections Account. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The cookware had CAUSED A FIRE in my home. I don't need warranty on the pots, I just need to send them back and stop being charged for them. I do not have the individual distributed number. I was only given the number to hycite finance. I will not be happy with anything besides returning the dangerous cookware. Like I said, I do not need any money back - even though I had already paid the deposit and the first month- since they were contacting my family and I, saying they were going to get lawyers involved. This is poor business practice, and I cannot believe the company is not being held liable for causing a fire in my house.
Regards,
[redacted]
The exact wording of the warranty says to return the item, postage prepaid, and we will repair or replace the item with an equivalent piece at no charge. They should send me a prepaid shipping label for my return. I have looked this definition up and it clearly means the business will pay the shipping costs in some manner. In addition, I have seen on this site that Royal Prestige has paid these costs for other clients who have had to return things under warranty. This is a heavy and expensive set of pans!! Not an envelope!! If your product hadn't failed in numerous ways, which it is warrantied against, I would not have to be returning them!! I offered to send photos of the damage in lieu of shipping the whole set back, and they declined that. Also, I purchased the highest end "waterless and greaseless cooking system," 7-ply 14 piece set. It should be replaced with Royal Prestiges highest end, "waterless and greaseless" cooking system, the Innove line, not their lowest end line product. Even though they only produce 10-pieces of this line, I would be OK with that. I would also want the choice of color option so it doesn't clash with my kitchen. They may WANT to replace these with their low end junk, but I purchased and paid a ton of $$ 20 years ago for their top end set!!Regardless of how long ago I purchased these items, it came with a 50 year warranty against defects. It has only been 20 years and they are melting, chipping and cracking, and they have stained tarnished and rusted in places. This is a set that was supposed to be so durable, it could go straight in the oven!! I purchased a complete matching set (not individual pieces.) I want to have a complete matching set of pans and covers as a replacement. If three or four of the items in a set fail and they share common lids or are useable with other items in the set, I do not what to loose these options. Regardless of the fact one item was melting so badly that my pot holder was stuck to it and my husband threw it in the garbage, as it was useless from that point, it was still part of a larger set than the 10-piece I am asking you to replace mine with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Sorry but there must be no communication with in the company because the phone calls have stop. But sad to say the manager texted me to inform me he was going to my house to collect on my account. He is the same one who has gone to my house to try and collect. He is also the one who told me to return the items and I ask if doing so if it would come off my credit. What should I do in this case? When the company has said they wrote it off as bad credit and one of the managers still trying to collect on a account that they no longer have.I would be more then happy to give you his number and the texts messages.
Please provide information on the application and /or contract where it specifically states that a "hard" credit pull or inquiry will be done. If this is not specified in the contract, I ask again that the inquiry be removed from my credit.
In review of the complaint received by [redacted], we have notes on the account dated April 17, 2017 that the Ms. [redacted] called to ask for refund and was explained that it was not possible and that her account would be updated. On May 3, 2017 Ms. [redacted] paid off the account using our website portal....
Per notes on the account and since the account has been paid in full, there are no refunds that are due to Ms. [redacted]. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by Matthew [redacted], we have a credit application and a sales order that were signed on March 14, 2015. On the credit application it states what the financing terms and conditions are and by Mr. [redacted] signing the credit application, he was in agreement to...
these terms and conditions. The sales order that was signed, states what the minimum payment would be along with the amount of the order. By Mr. [redacted] signing the sales order, he agreed to these amounts. The amount of finance charges accrued to the account our accurate and no adjustments to the account can be made. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The said order form I had signed the back of and was dated prior to the third business day showing I requested the order to be cancelled. Being this was done late on a Friday evening, I had until Wednesday which granted postal does not get delivered within 24hours. This sales tactic was not mentioned or disclosed at time of signing the purchase order nor and I was told I could cancel at any given time by the sales person! I was also not disclosed about any interest rate in regards to said financing and I was not given anything to sign in regards to that. This is fraudulent on the sales persons end and the company. Ironically after I had also called the shipment was also sent out for delivery. Both packages were rejected and sent back to your company and a dispute on the deposit that was charged on the card was also given back to my fiance. I mailed in what I needed to cancel and I also do not have the product physically in my possession, your company now has it therefore I am not liable or responsible for anything because I cancelled my contract. You are a scam company also I don't appreciate the false advertisement claiming we "won a free trip" and then had to sit through this in order to claim it. Your sales person also used scare tactics on us claiming that non-stick or aluminum cookware was unsafe for families and could lead to illness and also claimed that toxic chemicals were transferred into our food through the existing cookware we currently own. Other scamming sales tactics that were used on us also included the sales person pulling out a warning from the Teflon manufacture saying not to heat the pan to a certain temperature as is was known to kill birds if we had birds in our household. He then read articles again about different metals used in making cookware and emphasized how unhealthy they all were compared to the Royal Prestige product and that the other products causes cancer. It needs to be known your company is a scam and even moreso why I wanted to cancel. I felt pressured into buying this product and exactly why I mailed in the form canceling and also called to cancel. Instead I was nastily spoken to and hung up on! I was lied to and not one single thing was ever disclosed to us in regards to cancellation and/or interest. I was not told that was a credit application either as every normal credit application will ask for income. My fiance is recently unemployed and it was mentioned that we do not have the funds for this product and even moreso I do not appreciate the HORRIBLE customer service your company has! You have no care about anything but to take peoples money and run. This is unacceptable and I would like my information shredded and contract removed as I did exactly what I was supposed to do. I have proof that both boxes were rejected and returned to your company.
Regards,
[redacted]
Mr. [redacted] will need to contact our Credit Department to pay arrangement on the outstanding balance. The balance on the account that is good until the 31st of December 2016 is $265.22. Once the outstanding balance has been satisfied, we will inform the 3 major credit bureaus that the account has been properly taken care of.
In review of the complaint received by [redacted] R [redacted], we have a sales order that was signed on April 4, 2014. On the sales order is our notice of cancellation that states that the account is eligible for cancellation prior to midnight of the third business days after the order was signed....
Since that timeframe has passed, the account is no longer eligible for cancellation. Should Ms. [redacted] feel that the cookware is defective, she should contact our Customer Service Department to have the merchandise sent back for inspection. Should the cookware be defective, it will be replaced under warranty at no cost. However, if no defect is found, the cookware will be sent back as is. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted]Assistant ManagerCustomer Care Department
Revdex.com: when we signed the agreement we were not made aware that we had to reject the product before we even received it and if we were made aware we would of never purchased this terrible product in the first place. Horrible company and terrible business practice. Very unhappy
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Tricia [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Well, Well, I was told by the person filing the application and her supervisor who I spoke over the phone that this was required even if the order was going to be pay in cash. I thought they want my information just to have it on file for future reference.I don't agree with your their decision, and the inquiry should be remove.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I read the message. When I contacted Revdex.com was because I needed help. This company is doing the same thing to many people around the community. They are not assuming responsibility for their products. When I contacted them was to discuss about the defective jar. Not the blade as Mr. [redacted] response on his E mail. Now I am reading that the money cannot be reimbursed due to the time frame . If I waited all this time was because when I complained to them about the defective jar I was assigned a number to wait for the jar to be replaced. I was not informed that the story was going to change later on. I have evidence and also a few other people who are telling me that they also want to testify against the company for their defective products. What would be the next step on this situation so that I can show the evidence I have including the text messages which shows that my complaint was about the jar not the blade? I am not paying any extra amount of money for any replacement because I am not responsible for the defective jar. I already paid for my shipping and handling when I purchased the defective jar. Now any replacement is the company responsibility not mine. Please let me know what is the next step on my case because I am not dealing with irresponsible. Thank you for your time
In review of the
complaint received by [redacted], the account in question is under the
name of [redacted] and per notes on the account, Mrs. [redacted] came to
a resolution with the Independent Distributor and will keep the merchandise. Should you have any additional questions or...
concerns,
please do not hesitate to contact us.[redacted]Assistant ManagerCustomer Care Department
In review of the complaint received by Ms. [redacted], the cookware that was purchased back on February 19, 2015, Hy Cite Enterprises, LLC is only the finance company for this cookware and based on the cancellation policy that is located on the sales order that was signed by Ms. [redacted], the cancellation of...
the order was only eligible within the 3 business days of signing the order, after that timeframe, the account is no longer eligible for cancellation. By Ms. [redacted] signing the sales order, she was in agreement to these terms and conditions. Hy Cite Enterprises, LLC does not ship nor warrant the cookware that Ms. [redacted] has and any and all issues/concerns regarding the cookware will need to be directed to the Independent Distributor’s office. Should you have any additional questions or concerns, please do not hesitate to contact us.
[redacted]
[redacted]
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11901457, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have to be insistent and continue to express disbelief at this. Numerous tinge I have advised that I have never offer this or received any order. In fact shouldn't there be a delivery confirmation something to arrest that the products have been received? All your complaining is that someone signed the document, could possibly have possed as me. What certification do you have that that number was dialed. Your agent stated that my personal information is never deleted from your file and that anyone and everyone had access to it. All I'm asking for you to do is verify who received that order, because I never did because I simply never placed it. I refuse to pay for something that someone else ordered under my name. Show me proof that I received that order. I still have the order slip from 2012, I keep all my documents and I have nothing from you people. The other thing I find strange is that to be perfectly honest my credit should have not been good enough for you people so I have no clue how you even approved this order.
Regards,
Marliza H[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]