In review of the complaint received by [redacted], on the sales order that Ms. [redacted] signed, the notice of cancellation states that the order can be cancelled prior to midnight of the third business day after the order was signed. Since this timeframe has passed, the account is no longer eligible...
for cancellation. The representative that showed up to Ms. [redacted]’s home, was sent by us to resolve the issue with the burnt pan. Ms. [redacted] will need to work with the Independent Distributor’s office in regards to the burnt pan as they are trying to resolve the issue, however, the cancellation of the account is no longer within the timeframe. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Diaz Assistant Manager Customer Care Department
In review of the complaint received by [redacted], under the recall for the 9ply Thermal Wall cookware, that merchandise has been discontinued and is being replaced with our 5ply cookware. For the difference in merchandise, customers are being provided with a monetary voucher that can be used to...
redeem merchandise. Ms. [redacted] sent us 10pc 9ply set and was provided with a 5ply 10pc replacement sent along with a voucher that she could redeem for additional merchandise. All merchandise that was received under the recall has been shipped back. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have removed the phone number from our records and no further calls will made to his phone number. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Customer Care...
By signing the credit application in the state of [redacted], which was the state of residency at the time the credit application was signed, charging a $25 late fee per incident would be correct. The offer that was extended to Mrs. [redacted] that if she made 3 consecutive payments the $125 in late fees would be reversed which is for all the late fees that have accrued to the account since the account was established. This is a onetime courtesy offer that is being extended to Mrs. [redacted] as a gesture to Customer Service. The late fees that have been applied to the account since it was established are as follows: $25 late payment fee posted on 1/21/16$25 late payment fee posted on 3/6/16$25 late payment fee posted on 4/6/16$25 late payment fee posted on 10/5/16$25 late payment fee posted on 11/5/16 The Customer Care Department Manager, Carolyn Ward, has already provided to Mrs. [redacted] the contact information for our Legal Department, see below: The account is no longer eligible for cancellation, per the notice of cancellation on the sales order that was signed by Mrs. [redacted] on October 28, 2015, it states that the order is eligible for cancellation prior to midnight of the third business day after the order was signed, see below:
In review of the complaint received by [redacted], the Independent Distributor, [redacted], is no longer active and there is no way that we can get a hold of him. Per notes that we have on the account, as a one time courtesy, we can send Ms. [redacted] the shower filter to resolve this part of the...
complaint. We see notes on the account that Ms. [redacted] recently called us to inform us of the issues with her water filter and there are no records of Ms. [redacted] purchasing replacement cartridges from us. If Ms. [redacted] purchased replacement cartridges from an active Independent Distributor, Ms. [redacted] will need to have them provide assistance as we have no records of the replacement cartridges being purchased. If Ms. [redacted] requires warranty assistance on her water filter, she will need to send it in to us for inspection. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have reviewed Mr. [redacted]’s account and due to the poor payment history on the account, the requested late fees that Mr. [redacted] is requesting cannot be waived. Should you have any additional questions or concerns, please do not hesitate to...
contact us. [redacted] Assistant Manager Customer Care Department
Complaint [redacted]2/24/2018This email is regarding my complaint Hycite/Royal prestigeOn Monday February 26 I was contacted by the company offering me the amount of $920 for the blender only but I don’t want any of the productsThey are very dishonest and hard to deal with so I’m asking for the...
full return of $2395 which is the amount that I have paid to date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I hope they have in mind that the products took a month to ship.
Regards,
[redacted]
In review of the complaint received by Tiffany [redacted], The vacation incentives that are offered for attending the sales presentations are promotions offered by the Independent Distributor, and Hy Cite Enterprises has nothing to do with those sales promotions/incentives. With regards...
to the cookware, the CD that is included with the cookware provides the customer on how to properly use the cookware. Should Ms. [redacted] want additional tips on how to use the cookware, she will need to contact the Independent Distributor that made the sale so that they can set up a cooking demo at Ms. [redacted]’s home with her cookware. Due to the fact that the order is no longer eligible for cancellation or return, Ms. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to let us know. Arthur [redacted]Customer Care DepartmentHyCite Enterprises LLC
In review of the complaint received by [redacted], for us to properly investigate to determine if the account belongs to Ms. [redacted] or not, we will need to have the complete account number that is appearing on Ms. [redacted]’s credit report as well as for Ms. [redacted] to provide to us the requested...
documentation. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur Diaz Assistant Manager Customer Care Department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I accept, but I'm very unhappy with their response. Very poor quality product and costumer service. Yes, I can have the blender replaced during these 7 years due to the warranty, but what's going to happen after it expires! $1000 will end up in the trash eventually. One day they will will pay
Regards,
[redacted]
Applications done with Nautilus are done via Nautilus’ website and are done electronically, that is why there is an Electronic Consent that is needed for the order. Per the Electronic Consent, the application date is 4/4/16 at 7:52 PM and the E-Consent date is 4/8/16 9:21 AM, the E-Consent was signed 4 days after the date of the application.
In review of Ms. [redacted]’s account, her e-mail was never added when the account was established, it was added to the account on July 13, 2016 after Ms. [redacted] spoke with one of our representatives. Ms. [redacted] had automatic payments set for the 25th of each month. The following are the automatic payments that went through as well as the automatic payments that declined: · Declined Loan Payment 03/25/2015 $86.00 · Approved Loan Payment 04/25/2015 $86.00 · Approved Loan Payment 05/25/2015 $86.00 · Declined Loan Payment 06/25/2015 $86.00 · Declined Loan Payment 07/25/2015 $86.00 · Declined Loan Payment 08/25/2015 $86.00 · Approved Loan Payment 09/25/2015 $86.00 · Approved Loan Payment 10/25/2015 $86.00 · Declined Loan Payment 11/25/2015 $86.00 · Declined Loan Payment 12/25/2015 $86.00 · Declined Loan Payment 01/25/2016 $86.00 · Declined Loan Payment 02/25/2016 $86.00 · Declined Loan Payment 03/25/2016 $86.00 Ms. [redacted] was notified of the status of her loan through the statements that were mailed to her. If Ms. [redacted] failed to read that her account was going in default, we are not at fault for that. Since Ms. [redacted] has entered into a re-payment plan with Mr. [redacted], she will need to continue to bay him until the outstanding balance has been satisfied. Once the balance has been satisfied, at that point we will report to the credit bureaus that the Collection Account has been paid in full.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once I am notified and provided via email or phone with the prepaid postage. The box's will be very heavy so I need the prepaid label so I can drop the merchandise off at UPS location. This is not something that can be simply left outside waiting for a random UPS truck to show up in a few days. Please have whoever is allowed to contact me call me at ###-###-#### or email me asap.
Regards,
[redacted]
In review of the complaint received by [redacted], we have a sale order and credit application that were signed on January 13, 2015. We are including copies for your review. On the credit application right above the signature line it states that information on interest, APR and finance terms are...
disclosed on the reverse side. By Ms. [redacted] signing the credit application, she was in agreement to the terms and conditions of financing. On the sales order is our cancellation policy that states that the order is eligible for cancellation within 3 business days of signing the sales order, since the allotted timeframe has passed, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], the recorded verifications call was reviewed and Ms. [redacted] verified that the order was accurate for the blender which is the reason why the blender was the item that was shipped. We have no records of Ms. [redacted] calling in to say that she...
requested the cancellation of the order within the allotted timeframe, therefore the cancellation request that Ms. [redacted] is requesting is no longer within the timeframe and cancellation is no longer accepted. The blender was shipped back on March 15, 2017 and per UPS was delivered on March 20, 2017. Since Ms. [redacted] verified that the order was correct, she will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by David [redacted], we have a sales order that was singed on October 25, 2016 for a Royal Café and some mixing bowls. Upon receiving the Royal Café, our warehouse staff that deals with warranty returns inspected the unit and found no defects as outlined in Mr....
[redacted]’s complaint. What was discovered was discoloration on the outside of the pot as though it had been overheated. This is not covered under warranty and was explained to Mr. [redacted] and the unit was sent back as is since no manufacture defects were found. Currently Mr. [redacted]’s account is 2 payments past due with a 3rd payment closing on February 8, 2017. As long as Mr. [redacted]’s account remains past due, we will not be able to extend any warranty service on the merchandise. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur [redacted]Assistant ManagerCustomer Care Department
By Ms. [redacted] signing the sales order, she was in agreement to the cancellation policy that appears on the sales order. If Ms. [redacted] is not getting a response from the salesperson, Ms. [redacted] can contact the Territory Director, [redacted] at ###-###-####, to bring up any issues.
The exact wording of the warranty says to return the item, postage prepaid, and we will repair or replace the item with an equivalent piece at no charge. They should send me a prepaid shipping label for my return. I have looked this definition up and it clearly means the business will pay the shipping costs in some manner. In addition, I have seen on this site that Royal Prestige has paid these costs for other clients who have had to return things under warranty. This is a heavy and expensive set of pans!! Not an envelope!! If your product hadn't failed in numerous ways, which it is warrantied against, I would not have to be returning them!! I offered to send photos of the damage in lieu of shipping the whole set back, and they declined that. Also, I purchased the highest end "waterless and greaseless cooking system," 7-ply 14 piece set. It should be replaced with Royal Prestiges highest end, "waterless and greaseless" cooking system, the Innove line, not their lowest end line product. Even though they only produce 10-pieces of this line, I would be OK with that. I would also want the choice of color option so it doesn't clash with my kitchen. They may WANT to replace these with their low end junk, but I purchased and paid a ton of $$ 20 years ago for their top end set!!Regardless of how long ago I purchased these items, it came with a 50 year warranty against defects. It has only been 20 years and they are melting, chipping and cracking, and they have stained tarnished and rusted in places. This is a set that was supposed to be so durable, it could go straight in the oven!! I purchased a complete matching set (not individual pieces.) I want to have a complete matching set of pans and covers as a replacement. If three or four of the items in a set fail and they share common lids or are useable with other items in the set, I do not what to loose these options. Regardless of the fact one item was melting so badly that my pot holder was stuck to it and my husband threw it in the garbage, as it was useless from that point, it was still part of a larger set than the 10-piece I am asking you to replace mine with.
In review of the complaint received by [redacted], we are attaching copies of their last three statements and their payment history. In review of the account, the 12 payments that were made at the beginning of the account from December 30, 2011 to June 26, 2013 were made online via our Web...
Portal by the customer and not via automatic payments. One of those payments, the one on April 27, 2012 was declined due to Non Sufficient Funds. Since there were not sufficient funds in Ms. [redacted]’s bank account, the bank rejected the payment. The automatic payments did not start until the June 26, 2013 payment. Further review of the account, the payment on May 26, 2014 was also declined by Ms. [redacted]’s bank due to Non Sufficient Funds. Since the May 26, 2014 payment was declined, the account carried a past due payment month after month until the account was paid in full on July 14, 2015, generating a late payment fee of $10 per month. Monthly statements were sent indicating that a past due payment was owed on the account. Our records show that no error on our part was made and that all fees were properly charged to the account, therefore, no fees will be reversed an no deletion of late payments can be done. Should you have any additional questions or concerns, please do not hesitate to contact us.
[redacted]
[redacted]
In review of the complaint received by [redacted], on the sales order that Ms. [redacted] signed, the notice of cancellation states that the order can be cancelled prior to midnight of the third business day after the order was signed. Since this timeframe has passed, the account is no longer eligible...
for cancellation. The representative that showed up to Ms. [redacted]’s home, was sent by us to resolve the issue with the burnt pan. Ms. [redacted] will need to work with the Independent Distributor’s office in regards to the burnt pan as they are trying to resolve the issue, however, the cancellation of the account is no longer within the timeframe. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Diaz Assistant Manager Customer Care Department
In review of the complaint received by [redacted], under the recall for the 9ply Thermal Wall cookware, that merchandise has been discontinued and is being replaced with our 5ply cookware. For the difference in merchandise, customers are being provided with a monetary voucher that can be used to...
redeem merchandise. Ms. [redacted] sent us 10pc 9ply set and was provided with a 5ply 10pc replacement sent along with a voucher that she could redeem for additional merchandise. All merchandise that was received under the recall has been shipped back. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have removed the phone number from our records and no further calls will made to his phone number. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Customer Care...
Department
By signing the credit application in the state of [redacted], which was the state of residency at the time the credit application was signed, charging a $25 late fee per incident would be correct. The offer that was extended to Mrs. [redacted] that if she made 3 consecutive payments the $125 in late fees would be reversed which is for all the late fees that have accrued to the account since the account was established. This is a onetime courtesy offer that is being extended to Mrs. [redacted] as a gesture to Customer Service. The late fees that have been applied to the account since it was established are as follows: $25 late payment fee posted on 1/21/16$25 late payment fee posted on 3/6/16$25 late payment fee posted on 4/6/16$25 late payment fee posted on 10/5/16$25 late payment fee posted on 11/5/16 The Customer Care Department Manager, Carolyn Ward, has already provided to Mrs. [redacted] the contact information for our Legal Department, see below: The account is no longer eligible for cancellation, per the notice of cancellation on the sales order that was signed by Mrs. [redacted] on October 28, 2015, it states that the order is eligible for cancellation prior to midnight of the third business day after the order was signed, see below:
In review of the complaint received by [redacted], the Independent Distributor, [redacted], is no longer active and there is no way that we can get a hold of him. Per notes that we have on the account, as a one time courtesy, we can send Ms. [redacted] the shower filter to resolve this part of the...
complaint. We see notes on the account that Ms. [redacted] recently called us to inform us of the issues with her water filter and there are no records of Ms. [redacted] purchasing replacement cartridges from us. If Ms. [redacted] purchased replacement cartridges from an active Independent Distributor, Ms. [redacted] will need to have them provide assistance as we have no records of the replacement cartridges being purchased. If Ms. [redacted] requires warranty assistance on her water filter, she will need to send it in to us for inspection. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have reviewed Mr. [redacted]’s account and due to the poor payment history on the account, the requested late fees that Mr. [redacted] is requesting cannot be waived. Should you have any additional questions or concerns, please do not hesitate to...
contact us. [redacted] Assistant Manager Customer Care Department
Complaint [redacted]2/24/2018This email is regarding my complaint Hycite/Royal prestigeOn Monday February 26 I was contacted by the company offering me the amount of $920 for the blender only but I don’t want any of the productsThey are very dishonest and hard to deal with so I’m asking for the...
full return of $2395 which is the amount that I have paid to date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I hope they have in mind that the products took a month to ship.
Regards,
[redacted]
In review of the complaint received by Tiffany [redacted], The vacation incentives that are offered for attending the sales presentations are promotions offered by the Independent Distributor, and Hy Cite Enterprises has nothing to do with those sales promotions/incentives. With regards...
to the cookware, the CD that is included with the cookware provides the customer on how to properly use the cookware. Should Ms. [redacted] want additional tips on how to use the cookware, she will need to contact the Independent Distributor that made the sale so that they can set up a cooking demo at Ms. [redacted]’s home with her cookware. Due to the fact that the order is no longer eligible for cancellation or return, Ms. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to let us know. Arthur [redacted]Customer Care DepartmentHyCite Enterprises LLC
In review of the complaint received by [redacted], for us to properly investigate to determine if the account belongs to Ms. [redacted] or not, we will need to have the complete account number that is appearing on Ms. [redacted]’s credit report as well as for Ms. [redacted] to provide to us the requested...
documentation. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur Diaz Assistant Manager Customer Care Department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I accept, but I'm very unhappy with their response. Very poor quality product and costumer service. Yes, I can have the blender replaced during these 7 years due to the warranty, but what's going to happen after it expires! $1000 will end up in the trash eventually. One day they will will pay
Regards,
[redacted]
Applications done with Nautilus are done via Nautilus’ website and are done electronically, that is why there is an Electronic Consent that is needed for the order. Per the Electronic Consent, the application date is 4/4/16 at 7:52 PM and the E-Consent date is 4/8/16 9:21 AM, the E-Consent was signed 4 days after the date of the application.
In review of Ms. [redacted]’s account, her e-mail was never added when the account was established, it was added to the account on July 13, 2016 after Ms. [redacted] spoke with one of our representatives. Ms. [redacted] had automatic payments set for the 25th of each month. The following are the automatic payments that went through as well as the automatic payments that declined: · Declined Loan Payment 03/25/2015 $86.00 · Approved Loan Payment 04/25/2015 $86.00 · Approved Loan Payment 05/25/2015 $86.00 · Declined Loan Payment 06/25/2015 $86.00 · Declined Loan Payment 07/25/2015 $86.00 · Declined Loan Payment 08/25/2015 $86.00 · Approved Loan Payment 09/25/2015 $86.00 · Approved Loan Payment 10/25/2015 $86.00 · Declined Loan Payment 11/25/2015 $86.00 · Declined Loan Payment 12/25/2015 $86.00 · Declined Loan Payment 01/25/2016 $86.00 · Declined Loan Payment 02/25/2016 $86.00 · Declined Loan Payment 03/25/2016 $86.00 Ms. [redacted] was notified of the status of her loan through the statements that were mailed to her. If Ms. [redacted] failed to read that her account was going in default, we are not at fault for that. Since Ms. [redacted] has entered into a re-payment plan with Mr. [redacted], she will need to continue to bay him until the outstanding balance has been satisfied. Once the balance has been satisfied, at that point we will report to the credit bureaus that the Collection Account has been paid in full.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once I am notified and provided via email or phone with the prepaid postage. The box's will be very heavy so I need the prepaid label so I can drop the merchandise off at UPS location. This is not something that can be simply left outside waiting for a random UPS truck to show up in a few days. Please have whoever is allowed to contact me call me at ###-###-#### or email me asap.
Regards,
[redacted]
In review of the complaint received by [redacted], we have a sale order and credit application that were signed on January 13, 2015. We are including copies for your review. On the credit application right above the signature line it states that information on interest, APR and finance terms are...
disclosed on the reverse side. By Ms. [redacted] signing the credit application, she was in agreement to the terms and conditions of financing. On the sales order is our cancellation policy that states that the order is eligible for cancellation within 3 business days of signing the sales order, since the allotted timeframe has passed, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], the recorded verifications call was reviewed and Ms. [redacted] verified that the order was accurate for the blender which is the reason why the blender was the item that was shipped. We have no records of Ms. [redacted] calling in to say that she...
requested the cancellation of the order within the allotted timeframe, therefore the cancellation request that Ms. [redacted] is requesting is no longer within the timeframe and cancellation is no longer accepted. The blender was shipped back on March 15, 2017 and per UPS was delivered on March 20, 2017. Since Ms. [redacted] verified that the order was correct, she will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by David [redacted], we have a sales order that was singed on October 25, 2016 for a Royal Café and some mixing bowls. Upon receiving the Royal Café, our warehouse staff that deals with warranty returns inspected the unit and found no defects as outlined in Mr....
[redacted]’s complaint. What was discovered was discoloration on the outside of the pot as though it had been overheated. This is not covered under warranty and was explained to Mr. [redacted] and the unit was sent back as is since no manufacture defects were found. Currently Mr. [redacted]’s account is 2 payments past due with a 3rd payment closing on February 8, 2017. As long as Mr. [redacted]’s account remains past due, we will not be able to extend any warranty service on the merchandise. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur [redacted]Assistant ManagerCustomer Care Department
By Ms. [redacted] signing the sales order, she was in agreement to the cancellation policy that appears on the sales order. If Ms. [redacted] is not getting a response from the salesperson, Ms. [redacted] can contact the Territory Director, [redacted] at ###-###-####, to bring up any issues.
The exact wording of the warranty says to return the item, postage prepaid, and we will repair or replace the item with an equivalent piece at no charge. They should send me a prepaid shipping label for my return. I have looked this definition up and it clearly means the business will pay the shipping costs in some manner. In addition, I have seen on this site that Royal Prestige has paid these costs for other clients who have had to return things under warranty. This is a heavy and expensive set of pans!! Not an envelope!! If your product hadn't failed in numerous ways, which it is warrantied against, I would not have to be returning them!! I offered to send photos of the damage in lieu of shipping the whole set back, and they declined that. Also, I purchased the highest end "waterless and greaseless cooking system," 7-ply 14 piece set. It should be replaced with Royal Prestiges highest end, "waterless and greaseless" cooking system, the Innove line, not their lowest end line product. Even though they only produce 10-pieces of this line, I would be OK with that. I would also want the choice of color option so it doesn't clash with my kitchen. They may WANT to replace these with their low end junk, but I purchased and paid a ton of $$ 20 years ago for their top end set!!Regardless of how long ago I purchased these items, it came with a 50 year warranty against defects. It has only been 20 years and they are melting, chipping and cracking, and they have stained tarnished and rusted in places. This is a set that was supposed to be so durable, it could go straight in the oven!! I purchased a complete matching set (not individual pieces.) I want to have a complete matching set of pans and covers as a replacement. If three or four of the items in a set fail and they share common lids or are useable with other items in the set, I do not what to loose these options. Regardless of the fact one item was melting so badly that my pot holder was stuck to it and my husband threw it in the garbage, as it was useless from that point, it was still part of a larger set than the 10-piece I am asking you to replace mine with.
In review of the complaint received by [redacted], we are attaching copies of their last three statements and their payment history. In review of the account, the 12 payments that were made at the beginning of the account from December 30, 2011 to June 26, 2013 were made online via our Web...
Portal by the customer and not via automatic payments. One of those payments, the one on April 27, 2012 was declined due to Non Sufficient Funds. Since there were not sufficient funds in Ms. [redacted]’s bank account, the bank rejected the payment. The automatic payments did not start until the June 26, 2013 payment. Further review of the account, the payment on May 26, 2014 was also declined by Ms. [redacted]’s bank due to Non Sufficient Funds. Since the May 26, 2014 payment was declined, the account carried a past due payment month after month until the account was paid in full on July 14, 2015, generating a late payment fee of $10 per month. Monthly statements were sent indicating that a past due payment was owed on the account. Our records show that no error on our part was made and that all fees were properly charged to the account, therefore, no fees will be reversed an no deletion of late payments can be done. Should you have any additional questions or concerns, please do not hesitate to contact us.
[redacted]
[redacted]