We will send a notification to UPS to go and pick up the cookware for inspection, all we ask is that the merchandise be boxed up and sealed and ready for when UPS passes by to pick it up. It normally takes 1-2 business days for UPS to go and pick up the merchandise.
Mr. [redacted] signed his sales order on September 22, 2017 and due to his poor credit, we were not able to extend financing through us. We sent a message to the Independent Distributor to see if he would extend financing and there was a delay in hearing back from them that they would be the ones to extend financing. Once we were informed that the Independent Distributor would be extending the financing for the order, the merchandise was shipped out to Mr [redacted] on October 11, 2017.
We do not offer a return policy, we only offer a cancellation policy which is specified on the sales order that was signed by Ms. [redacted]. If Ms. [redacted] is not happy with the merchandise, she will need to speak with the Independent Distributor’s office that she made the order with to see about them offering a cooking tips and possibly a cooking demo with her cookware.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11901457, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have to be insistent and continue to express disbelief at this. Numerous tinge I have advised that I have never offer this or received any order. In fact shouldn't there be a delivery confirmation something to arrest that the products have been received? All your complaining is that someone signed the document, could possibly have possed as me. What certification do you have that that number was dialed. Your agent stated that my personal information is never deleted from your file and that anyone and everyone had access to it. All I'm asking for you to do is verify who received that order, because I never did because I simply never placed it. I refuse to pay for something that someone else ordered under my name. Show me proof that I received that order. I still have the order slip from 2012, I keep all my documents and I have nothing from you people. The other thing I find strange is that to be perfectly honest my credit should have not been good enough for you people so I have no clue how you even approved this order.
Regards,
Marliza H[redacted]
In order for us to determine if financing could be extended for the purchase Ms. [redacted] signed, a hard inquiry needed to be run. By Ms. [redacted] signing the credit application, she provided us her permission to do so. The hard inquiry cannot be removed from Ms. [redacted]’s credit report, we have a signed credit application by Ms. [redacted] giving us her permission to run her credit report for the purpose to extend financing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In review of the complaint received by [redacted], we have tried ON several occasions to speak to Mr. [redacted] but his voicemail box is full and we have not been able to leave him a message. We will be more than happy to resolve this matter, we just need for Mr. [redacted] to call us. He may call our...
Customer Care Department at ###-###-#### and refer to reference number 134847 and any representative will be able to assist him. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I would like to say this matter is very upsetting and poor customer service and no one should deal with this company. I specifically asked your sales representative to not come to my home with out me([redacted]) calling him because I stated we were not interested. He deliberatly came to my home several times unannounced with out me being there to assist my parents to this matter. FYI, my parents first language is not english and he was aware of that. After I was told he came he scaring my parents I called him and no calls were ever picked up nor after the package was received as well. Your company is a scam and targets elderly and foreigners. If you had a heart, you would not being doing this especially during the time of ones hardship. Once again we don't have the product, you do, so you can not charge us for something we do not want nor have. Enjoy your day!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Poor excuse of a company. I will make sure to put out the word not to do business with them. I've already inform the local expos not to agree to do business with y'all.
Regards,
[redacted]
In review of the complaint received by [redacted], it appears that Mr. [redacted] had attended a Culinary Presentation hosted by Dinner 4 Two where he was provided with an offer for a set of toasting champagne flutes for attending. We received Mr. [redacted]’ voucher for the flutes along with his...
form of payment for $19.95 which covers the shipping and handling cost of the flutes. Per UPS the flutes were shipped and delivered on May 10, 2016. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have a sales order and credit application that were signed on May 13, 2016. On the sales order that was signed the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was...
signed, see attached image below. By Ms. [redacted] signing the sales order, they were in agreement to these terms and conditions. Since the allotted timeframe has passed, the account is no longer eligible for cancellation. Also, the order was verified as correct as well as Ms. [redacted] agreeing to the backorder of the merchandise. With regards to the Expresso Machine, the correct merchandise was re-shipped to Ms. [redacted], however, the package was refused when UPS attempted to deliver it. The cancellation of the order is not accepted and Ms. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by Mrs. [redacted], we have a signed sales order dated August 5, 2017 that was submitted to us for processing. That order is still in process, however, since Mrs. [redacted] is requesting the cancellation of this order, the order is being cancelled and we will be...
refunding back the down payment that was given for this order. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of Mrs. [redacted]’s complaint, in order to better assist, we need the cell number that is being called so that we may properly investigate and resolve this issue.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The main point not addressed is that the merchandise was pushed on me under the pretense of a no cost promotion because I am a good customer. I already have a balance from other Royal Prestige products and did not want to incur more. This resulted in my balance being doubled. As a side note 3 days is totally inadequate amount of time to make your decision especially since it was not made clear to me that there was a cost involved until the 3 days had passes (day 5). I want this transaction cancelled, it was sold under false pretense and there are witnesses to that.
I want arrangements made to pick this merchandise up and it cancelled off my card. I even told my husband who entered the room and asked what I was doing. I told him don't worry I am not buying anything. Otherwise he never would have allowed it.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
The first contact notes we have are from the contact on April 17, 2017 where Ms [redacted] asked for the refund and it was explain that it was not possible. There are no notes that we spoke with Ms. [redacted] prior to that date. If Ms. [redacted] spoke with someone prior to Apri 17, 2017, it was not with us.
In review of the complaint received by [redacted], we have a sales order that was signed on January 28, 2018. This order was signed and processed as a CASH sale. On the sales order that Ms. [redacted] signed, it states that the order may be cancelled prior to midnight of the third business day after...
the order was signed. Since the cancellation was not requested within the allotted timeframe, the account is no longer eligible for cancellation. By Ms. [redacted] signing the sales order, she agreed to the terms and conditions of the sale including the cancellation policy. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Ms. [redacted] had purchased a 7pc 9ply cookware set back in April of 2012. Under the recall, we received the 7pc 9ply cookware to be exchanged back in March 2017 and we shipped a 7pc 5ply set along with a 5ply 6qt Dutch Oven as compensation for the difference between the 9ply and 5ply cookware. We sent UPS to pick up the 6qt Dutch Oven as Ms. [redacted] had originally requested for compensation a 10” Paella Pan instead. We are in the process of exchanging the 6qt Dutch Oven for the 10” Paella Pan. Once the pan is shipped, Ms. [redacted] would have received her 7pc cookware replacement as well as her compensation for the difference in 9ply and 5ply cookware.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nautilus has informed me that they would in no way charge me cancellation fees or late fees. A finance company representative has contacted me and informed me that I owe both of these type of charges, however, they would not give me a detailed explanation short of "late payment fees" and a "cancellation fee". I returned merchandise in the manner required. I contacted the finance company about the return. I was told explicitly that the account would be closed, and that I would not be required to make any payments. This seems like a way for Finance companies to come up with a reason to charge and add additional fees to make money. 100% unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hy Cite is the company responsible for royal prestige cookware and my contract says the product is royal prestige. If Hy Cite Enterprise is charging me, Hy Cite is the party responsible and are capable to cancel my accountfor a product I do not want due too their horrible service. Now if Hy Cite doesn't care about their reputation on The Revdex.com I can see why they don't want to refund myour 300 deposit and cancel my account. There are many similar complaints, towards Hy Cite on the Revdex.com which have seem to be resolved. So if Hy Cite would be so kind to cancel my account and take their product back it would be highly appreciated. I'm pretty sure my money is a small percentage compared to the millions they have. And again, the contract can say 1 day cancelation, I expect a company that's does business in good faith to take responsibility for any unsatisfied customer and resolve their issues.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We will send a notification to UPS to go and pick up the cookware for inspection, all we ask is that the merchandise be boxed up and sealed and ready for when UPS passes by to pick it up. It normally takes 1-2 business days for UPS to go and pick up the merchandise.
Mr. [redacted] signed his sales order on September 22, 2017 and due to his poor credit, we were not able to extend financing through us. We sent a message to the Independent Distributor to see if he would extend financing and there was a delay in hearing back from them that they would be the ones to extend financing. Once we were informed that the Independent Distributor would be extending the financing for the order, the merchandise was shipped out to Mr [redacted] on October 11, 2017.
We do not offer a return policy, we only offer a cancellation policy which is specified on the sales order that was signed by Ms. [redacted]. If Ms. [redacted] is not happy with the merchandise, she will need to speak with the Independent Distributor’s office that she made the order with to see about them offering a cooking tips and possibly a cooking demo with her cookware.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11901457, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have to be insistent and continue to express disbelief at this. Numerous tinge I have advised that I have never offer this or received any order. In fact shouldn't there be a delivery confirmation something to arrest that the products have been received? All your complaining is that someone signed the document, could possibly have possed as me. What certification do you have that that number was dialed. Your agent stated that my personal information is never deleted from your file and that anyone and everyone had access to it. All I'm asking for you to do is verify who received that order, because I never did because I simply never placed it. I refuse to pay for something that someone else ordered under my name. Show me proof that I received that order. I still have the order slip from 2012, I keep all my documents and I have nothing from you people. The other thing I find strange is that to be perfectly honest my credit should have not been good enough for you people so I have no clue how you even approved this order.
Regards,
Marliza H[redacted]
As of February 6, 2016 final payment of $35.40 was received and applied to the account. This final payment has satisfied the account.
In order for us to determine if financing could be extended for the purchase Ms. [redacted] signed, a hard inquiry needed to be run. By Ms. [redacted] signing the credit application, she provided us her permission to do so. The hard inquiry cannot be removed from Ms. [redacted]’s credit report, we have a signed credit application by Ms. [redacted] giving us her permission to run her credit report for the purpose to extend financing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In review of the complaint received by [redacted], we have tried ON several occasions to speak to Mr. [redacted] but his voicemail box is full and we have not been able to leave him a message. We will be more than happy to resolve this matter, we just need for Mr. [redacted] to call us. He may call our...
Customer Care Department at ###-###-#### and refer to reference number 134847 and any representative will be able to assist him. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I would like to say this matter is very upsetting and poor customer service and no one should deal with this company. I specifically asked your sales representative to not come to my home with out me([redacted]) calling him because I stated we were not interested. He deliberatly came to my home several times unannounced with out me being there to assist my parents to this matter. FYI, my parents first language is not english and he was aware of that. After I was told he came he scaring my parents I called him and no calls were ever picked up nor after the package was received as well. Your company is a scam and targets elderly and foreigners. If you had a heart, you would not being doing this especially during the time of ones hardship. Once again we don't have the product, you do, so you can not charge us for something we do not want nor have. Enjoy your day!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Poor excuse of a company. I will make sure to put out the word not to do business with them. I've already inform the local expos not to agree to do business with y'all.
Regards,
[redacted]
In review of the complaint received by [redacted], it appears that Mr. [redacted] had attended a Culinary Presentation hosted by Dinner 4 Two where he was provided with an offer for a set of toasting champagne flutes for attending. We received Mr. [redacted]’ voucher for the flutes along with his...
form of payment for $19.95 which covers the shipping and handling cost of the flutes. Per UPS the flutes were shipped and delivered on May 10, 2016. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have a sales order and credit application that were signed on May 13, 2016. On the sales order that was signed the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was...
signed, see attached image below. By Ms. [redacted] signing the sales order, they were in agreement to these terms and conditions. Since the allotted timeframe has passed, the account is no longer eligible for cancellation. Also, the order was verified as correct as well as Ms. [redacted] agreeing to the backorder of the merchandise. With regards to the Expresso Machine, the correct merchandise was re-shipped to Ms. [redacted], however, the package was refused when UPS attempted to deliver it. The cancellation of the order is not accepted and Ms. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by Mrs. [redacted], we have a signed sales order dated August 5, 2017 that was submitted to us for processing. That order is still in process, however, since Mrs. [redacted] is requesting the cancellation of this order, the order is being cancelled and we will be...
refunding back the down payment that was given for this order. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of Mrs. [redacted]’s complaint, in order to better assist, we need the cell number that is being called so that we may properly investigate and resolve this issue.
Arthur D[redacted]
Customer Care Department
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The main point not addressed is that the merchandise was pushed on me under the pretense of a no cost promotion because I am a good customer. I already have a balance from other Royal Prestige products and did not want to incur more. This resulted in my balance being doubled. As a side note 3 days is totally inadequate amount of time to make your decision especially since it was not made clear to me that there was a cost involved until the 3 days had passes (day 5). I want this transaction cancelled, it was sold under false pretense and there are witnesses to that.
I want arrangements made to pick this merchandise up and it cancelled off my card. I even told my husband who entered the room and asked what I was doing. I told him don't worry I am not buying anything. Otherwise he never would have allowed it.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
The first contact notes we have are from the contact on April 17, 2017 where Ms [redacted] asked for the refund and it was explain that it was not possible. There are no notes that we spoke with Ms. [redacted] prior to that date. If Ms. [redacted] spoke with someone prior to Apri 17, 2017, it was not with us.
In review of the complaint received by [redacted], we have a sales order that was signed on January 28, 2018. This order was signed and processed as a CASH sale. On the sales order that Ms. [redacted] signed, it states that the order may be cancelled prior to midnight of the third business day after...
the order was signed. Since the cancellation was not requested within the allotted timeframe, the account is no longer eligible for cancellation. By Ms. [redacted] signing the sales order, she agreed to the terms and conditions of the sale including the cancellation policy. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Ms. [redacted] had purchased a 7pc 9ply cookware set back in April of 2012. Under the recall, we received the 7pc 9ply cookware to be exchanged back in March 2017 and we shipped a 7pc 5ply set along with a 5ply 6qt Dutch Oven as compensation for the difference between the 9ply and 5ply cookware. We sent UPS to pick up the 6qt Dutch Oven as Ms. [redacted] had originally requested for compensation a 10” Paella Pan instead. We are in the process of exchanging the 6qt Dutch Oven for the 10” Paella Pan. Once the pan is shipped, Ms. [redacted] would have received her 7pc cookware replacement as well as her compensation for the difference in 9ply and 5ply cookware.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nautilus has informed me that they would in no way charge me cancellation fees or late fees. A finance company representative has contacted me and informed me that I owe both of these type of charges, however, they would not give me a detailed explanation short of "late payment fees" and a "cancellation fee". I returned merchandise in the manner required. I contacted the finance company about the return. I was told explicitly that the account would be closed, and that I would not be required to make any payments. This seems like a way for Finance companies to come up with a reason to charge and add additional fees to make money. 100% unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hy Cite is the company responsible for royal prestige cookware and my contract says the product is royal prestige. If Hy Cite Enterprise is charging me, Hy Cite is the party responsible and are capable to cancel my accountfor a product I do not want due too their horrible service. Now if Hy Cite doesn't care about their reputation on The Revdex.com I can see why they don't want to refund myour 300 deposit and cancel my account. There are many similar complaints, towards Hy Cite on the Revdex.com which have seem to be resolved. So if Hy Cite would be so kind to cancel my account and take their product back it would be highly appreciated. I'm pretty sure my money is a small percentage compared to the millions they have. And again, the contract can say 1 day cancelation, I expect a company that's does business in good faith to take responsibility for any unsatisfied customer and resolve their issues.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]