In review of the
complaint received by [redacted], we have removed the work number off of the account and no further calls
will be made to either her or Mr. [redacted]’s place of employment. When the
credit application was filled out back on July 26, 2014, there were three
references...
that were provided and it is those references that we will call
should the account fall behind and we are unable to reach Ms. [redacted] or the
co-signor, [redacted]. Should you have any additional questions or concerns,
please do not hesitate to contact us.[redacted]Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In review of the complaint received by [redacted], we have an account under Adamilda Colon De Jesus. In review of the sales order and credit application we see that there is no date listed as to when the order was done. As there is no date noted, we will be more than glad to accept the...
cancellation of the order. We will be in contact with Mr. [redacted] to make arrangements to have the merchandise sent back to us to proceed with the cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have reviewed Mr. [redacted]’s account and see that it is seriously past due and if not brought up current by the 28th of February, the account will be written off to bad debt and reported to the 3 major credit bureaus as a Collections...
account. Mr. [redacted] will need to contact our Credit Department to make payment arrangements to avoid the account being reported as a Collections account. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have attached a copy of the sales order that was submitted by the Independent Distributor that did the order as well as a payment history on the account for your review. As you can see from the sales order and the payment history, the $500 that...
were given as a down payment were applied to the account. With regards to the shipping and handling charges, by Mr. [redacted] signing the sales order he was in agreement to the math portion of the order which includes the shipping and handling as well as the taxes being applied to the account. By Mr. [redacted] signing and providing the references that are on the credit application, he gave us authorization to be able to contact them with regards to the account. The account is no longer eligible for cancellation or return of the merchandise so Mr. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have a sales order and credit application dated February 25, 2017. Enclosed is a payment history showing when payments were posted to the account along with their respective dollar amounts. On the sales order, Ms. [redacted] requested for automatic...
payments to be set up with a Visa card ending in 5817, those payments were setup accordingly. The first payment that posted to the account on 2/28/17 for $110 was for the initial down payment with a Visa card ending in 5817. The next payment of $48 posted on 4/19/17, was submitted by Ms. [redacted] via the Web Portal with a Visa ending in 8918. The first automatic payment posted on 4/20/17 for $48 with a Visa ending in 5817. On 5/20/17, we attempted the next automatic payment for $48 with the Visa ending in 5817 but that transaction came back as declined, reason given was that the card was reported stolen. On 5/25/17 Ms. [redacted] made a payment via the Web Portal for $2383.36 using a Visa ending in 8918 which would have paid the account in full, however, on 6/2/17, we received a dispute from Ms. [redacted]’s credit card company for the 4/20/17 $48 transaction that was done with the Visa ending in 5817. The $48 were added back to Ms. [redacted]’s account due to the credit card dispute that we received. On 6/26/17, Ms. [redacted] made the final $48 payment via the Web Portal using a Visa ending in 8918. Should Ms. [redacted] require warranty assistance, she will need to contact our Customer Service Department and they will be more than willing to assist her. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted]
Assistant Manager Customer Care Department
As previously mentioned the $1000 was credited to the account as per the copy of the sales order that was included with the last reply. Since the Ms. [redacted] stopped making payments on the account, the account was reported as a Collections account. Since the account has been reported as a Collections account, the Independent Distributor has the right to go and pick up the merchandise due to the customer’s lack of payment. By no means is the cancellation of the account being accepted, but at the same time the customer is not entitled to merchandise that they have not fully paid for. Ms. [redacted]’s account is no longer eligible for cancellation and she will remain responsible for the account and its balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint ID #[redacted] February 19, 2016
Dear Revdex.com,
My final position remains as follows:
"Sales Company must process the full refund of the deposit to Customer
in order to receive from Customer the return of products previously delivered."
At this point, previous responses from the Sales Company seem to go around in
circles and fail to address/respond to several points already requested, as for
example:
Cancellation agreement
does not contain a "no return/no refund" policy, particularly for products
with poor performance (cookware that burns the food).Cancellation agreement
does not contain an "only exchange" policy, particularly for such products
(cookware that burns the food).The Three business day
cancellation term of contract does not apply in the event that the product
does not perform as required, to include but not limited to, products poor
quality, manufacture defects, damages and/or other related factorsSales Company has falsely
posted that the Cancellation policy specifically states that the order is
only eligible for cancellation in the three business days after the order
is signed. NOTE: No part does the cancellation agreement
"specifically" states "only" regarding the three business day policy!
Therefore and based on the points stated above, to include the Sales
Company statement and their failure to address the requested points, my
final position remains as previously stated, namely:
"Sales Company must process the full refund of the deposit to Customer in
order to receive from Customer the return of products previously delivered."
Yours truly,
[redacted]
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
In review of the complaint received by [redacted], we have a sales order that was signed on December 23, 2015. On the sales order is our notice of cancellation states that the order is eligible for cancellation prior to midnight of the third business day after the order is signed. Since that...
timeframe has passed the account is no longer eligible for cancellation. By Ms. [redacted] signing the sales order, she agreed to these terms and conditions. Since the cancellation is not being accepted, Ms. [redacted] will remain responsible for the account and any and all balances associated to the account. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur [redacted] Customer Care Department
I do not want to purchase a new set of pots. I am currently displaced and do not have a place to eve put pots. I hate the idea of having to pay for an item I do not have. I want to get rid of this balance. I understand you can't just wipe it away. Can you apply some sort of reduction please so I can get this paid off I would love to be done with it. It's not fair that I would have to pay for something I do not have due to a natural disaster.
In review of the complaint received by [redacted], we have a sale order and credit application signed by Mr. [redacted] and Ms. [redacted] on March 26, 2016. On the credit application it does state “do not run credit” for Mr. [redacted], so no credit check was ever done. However, do to the fact that Mr....
[redacted] did sign the credit application, he was added to the account as a co-signor. Since Mr. [redacted]’s credit was not needed to approve the order and his credit was never ran, we will be more than happy to remove him from the account, leaving Ms. [redacted] the sole party responsible for the account. With regards to the cookware and the warranty, should there be a reason that the cookware require warranty assistance, it would be the responsibility for the customer to pay to send it back to us for inspection. Once received, the cookware will either be repaired or replaced under the 50 year warranty. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have a sales order that was signed on October 3, 2016. Ms. [redacted] has made prior orders and has paid in full these purchases. By Ms. [redacted] signing the sales order dated October 3, 2016, she agreed to the terms and conditions of the...
sale. This order was verified with Ms. [redacted] on October 5, 2016 as being accurate and no cancellation request was ever made. On the sales order, our Notice of Cancellation states that the customer may cancel this order prior to midnight of the third business day after the order was signed. Since this timeframe has passed, the account is no longer eligible for cancellation. Due to non-payment on the account, this account has already been reported to the 3 credit bureaus as a Collections account since November 3, 2017. Ms. [redacted] will remain responsible for the account and its balance until the Collections balance is paid in full. Should you have any additional questions or concerns, please do not hesitate to contact us. *
[redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have a sales order and credit application that were signed on May 7, 2016. On the sales order is our notice of cancellation, located at the bottom right above the signature line, it states that the order may be cancelled prior to midnight of the...
third business day after the order was signed. Since that timeframe has already expired, the account is no longer eligible for cancellation. Hy Cite Enterprises is only the finance company for the order and all issue pertaining to the cookware and/or sales promotions will need to be brought and dealt directly with the Independent Distributor’s office, Century Direct Intl., as we do not ship nor offer warranty on the cookware. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted]Assistant ManagerCustomer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am requesting a refund and cancellation of the agreement since was all was a fraud and now I know your products are made for household because they do not last even a month. When the sale dand agreement was made I was told this product was made for restaurants,even the manager of the sales person [redacted] has accepted infront of a witness that his sales rep lied to me in order to make her sales quota that month. So is clear that I am a victim like many others of fraud by HYCite and my business as well . I f you want to take this to court we can take it to the next level I am sure I can find other customers that are willing to join me on a law suit and the news as well. If you need an statement from witnesses I can provide that information as well.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Edmund (& Karen) [redacted]
In review of the complaint received by [redacted], we have a sales order that was signed by [redacted] and [redacted] on April 3, 2016. In review of their account, we see that as of July 31, 2017 the account has been reported as Collections Account to the three major credit bureaus for...
non-payment. The last payment that was made to the account was back on January 20, 2017. Since the account has been reported as a Collections Account, Hy Cite Enterprises will no longer be calling Mr. [redacted] nor Ms. [redacted] to try to collect on the account. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted]
Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have a sales order and credit application that were signed by Ms. [redacted] on July 14, 2017. We have attached them for your reference. On the sales order, the notice of cancellation states that the order may be cancelled prior to midnight...
of the third business day after the order was signed. Ms. [redacted] called us on July 20, 2017 to request the cancellation of the order by which she was no longer within the allotted timeframe for the order to be cancelled. By Ms. [redacted] signed the attached credit application, she gave her authorization for us to run her credit. Since the account is no longer eligible for cancellation, Ms. [redacted] will remain responsible for the account and its respective balance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Please provide us with the screen shot of your Credit Report so that we can try to locate you in our system. Please make sure that it includes your complete name. Also please provide us with your current address including city, state and zip code.
In review of the complaint received by Mr. and Mrs. Wake, our Customer Service Department has been in contact with Mr. and Mrs. [redacted] to resolve this issue. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur [redacted] Assistant Manager Customer Care...
In review of the complaint received by [redacted], at Ms. [redacted]’s request, all contact information has been removed and no further contact will be made. It will be the responsibility of Ms. [redacted] to ensure that all payments are made on time, otherwise she will run the risk of having...
late payments reported the three major credit bureaus. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the
complaint received by [redacted], we have removed the work number off of the account and no further calls
will be made to either her or Mr. [redacted]’s place of employment. When the
credit application was filled out back on July 26, 2014, there were three
references...
that were provided and it is those references that we will call
should the account fall behind and we are unable to reach Ms. [redacted] or the
co-signor, [redacted]. Should you have any additional questions or concerns,
please do not hesitate to contact us.[redacted]Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In review of the complaint received by [redacted], we have an account under Adamilda Colon De Jesus. In review of the sales order and credit application we see that there is no date listed as to when the order was done. As there is no date noted, we will be more than glad to accept the...
cancellation of the order. We will be in contact with Mr. [redacted] to make arrangements to have the merchandise sent back to us to proceed with the cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have reviewed Mr. [redacted]’s account and see that it is seriously past due and if not brought up current by the 28th of February, the account will be written off to bad debt and reported to the 3 major credit bureaus as a Collections...
account. Mr. [redacted] will need to contact our Credit Department to make payment arrangements to avoid the account being reported as a Collections account. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have attached a copy of the sales order that was submitted by the Independent Distributor that did the order as well as a payment history on the account for your review. As you can see from the sales order and the payment history, the $500 that...
were given as a down payment were applied to the account. With regards to the shipping and handling charges, by Mr. [redacted] signing the sales order he was in agreement to the math portion of the order which includes the shipping and handling as well as the taxes being applied to the account. By Mr. [redacted] signing and providing the references that are on the credit application, he gave us authorization to be able to contact them with regards to the account. The account is no longer eligible for cancellation or return of the merchandise so Mr. [redacted] will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have a sales order and credit application dated February 25, 2017. Enclosed is a payment history showing when payments were posted to the account along with their respective dollar amounts. On the sales order, Ms. [redacted] requested for automatic...
payments to be set up with a Visa card ending in 5817, those payments were setup accordingly. The first payment that posted to the account on 2/28/17 for $110 was for the initial down payment with a Visa card ending in 5817. The next payment of $48 posted on 4/19/17, was submitted by Ms. [redacted] via the Web Portal with a Visa ending in 8918. The first automatic payment posted on 4/20/17 for $48 with a Visa ending in 5817. On 5/20/17, we attempted the next automatic payment for $48 with the Visa ending in 5817 but that transaction came back as declined, reason given was that the card was reported stolen. On 5/25/17 Ms. [redacted] made a payment via the Web Portal for $2383.36 using a Visa ending in 8918 which would have paid the account in full, however, on 6/2/17, we received a dispute from Ms. [redacted]’s credit card company for the 4/20/17 $48 transaction that was done with the Visa ending in 5817. The $48 were added back to Ms. [redacted]’s account due to the credit card dispute that we received. On 6/26/17, Ms. [redacted] made the final $48 payment via the Web Portal using a Visa ending in 8918. Should Ms. [redacted] require warranty assistance, she will need to contact our Customer Service Department and they will be more than willing to assist her. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted]
Assistant Manager Customer Care Department
As previously mentioned the $1000 was credited to the account as per the copy of the sales order that was included with the last reply. Since the Ms. [redacted] stopped making payments on the account, the account was reported as a Collections account. Since the account has been reported as a Collections account, the Independent Distributor has the right to go and pick up the merchandise due to the customer’s lack of payment. By no means is the cancellation of the account being accepted, but at the same time the customer is not entitled to merchandise that they have not fully paid for. Ms. [redacted]’s account is no longer eligible for cancellation and she will remain responsible for the account and its balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint ID #[redacted] February 19, 2016
Dear Revdex.com,
My final position remains as follows:
"Sales Company must process the full refund of the deposit to Customer
in order to receive from Customer the return of products previously delivered."
At this point, previous responses from the Sales Company seem to go around in
circles and fail to address/respond to several points already requested, as for
example:
Cancellation agreement
does not contain a "no return/no refund" policy, particularly for products
with poor performance (cookware that burns the food).Cancellation agreement
does not contain an "only exchange" policy, particularly for such products
(cookware that burns the food).The Three business day
cancellation term of contract does not apply in the event that the product
does not perform as required, to include but not limited to, products poor
quality, manufacture defects, damages and/or other related factorsSales Company has falsely
posted that the Cancellation policy specifically states that the order is
only eligible for cancellation in the three business days after the order
is signed. NOTE: No part does the cancellation agreement
"specifically" states "only" regarding the three business day policy!
Therefore and based on the points stated above, to include the Sales
Company statement and their failure to address the requested points, my
final position remains as previously stated, namely:
"Sales Company must process the full refund of the deposit to Customer in
order to receive from Customer the return of products previously delivered."
Yours truly,
[redacted]
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
In review of the complaint received by [redacted], we have a sales order that was signed on December 23, 2015. On the sales order is our notice of cancellation states that the order is eligible for cancellation prior to midnight of the third business day after the order is signed. Since that...
timeframe has passed the account is no longer eligible for cancellation. By Ms. [redacted] signing the sales order, she agreed to these terms and conditions. Since the cancellation is not being accepted, Ms. [redacted] will remain responsible for the account and any and all balances associated to the account. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur [redacted] Customer Care Department
I do not want to purchase a new set of pots. I am currently displaced and do not have a place to eve put pots. I hate the idea of having to pay for an item I do not have. I want to get rid of this balance. I understand you can't just wipe it away. Can you apply some sort of reduction please so I can get this paid off I would love to be done with it. It's not fair that I would have to pay for something I do not have due to a natural disaster.
In review of the complaint received by [redacted], we have a sale order and credit application signed by Mr. [redacted] and Ms. [redacted] on March 26, 2016. On the credit application it does state “do not run credit” for Mr. [redacted], so no credit check was ever done. However, do to the fact that Mr....
[redacted] did sign the credit application, he was added to the account as a co-signor. Since Mr. [redacted]’s credit was not needed to approve the order and his credit was never ran, we will be more than happy to remove him from the account, leaving Ms. [redacted] the sole party responsible for the account. With regards to the cookware and the warranty, should there be a reason that the cookware require warranty assistance, it would be the responsibility for the customer to pay to send it back to us for inspection. Once received, the cookware will either be repaired or replaced under the 50 year warranty. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have a sales order that was signed on October 3, 2016. Ms. [redacted] has made prior orders and has paid in full these purchases. By Ms. [redacted] signing the sales order dated October 3, 2016, she agreed to the terms and conditions of the...
sale. This order was verified with Ms. [redacted] on October 5, 2016 as being accurate and no cancellation request was ever made. On the sales order, our Notice of Cancellation states that the customer may cancel this order prior to midnight of the third business day after the order was signed. Since this timeframe has passed, the account is no longer eligible for cancellation. Due to non-payment on the account, this account has already been reported to the 3 credit bureaus as a Collections account since November 3, 2017. Ms. [redacted] will remain responsible for the account and its balance until the Collections balance is paid in full. Should you have any additional questions or concerns, please do not hesitate to contact us. *
[redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have a sales order and credit application that were signed on May 7, 2016. On the sales order is our notice of cancellation, located at the bottom right above the signature line, it states that the order may be cancelled prior to midnight of the...
third business day after the order was signed. Since that timeframe has already expired, the account is no longer eligible for cancellation. Hy Cite Enterprises is only the finance company for the order and all issue pertaining to the cookware and/or sales promotions will need to be brought and dealt directly with the Independent Distributor’s office, Century Direct Intl., as we do not ship nor offer warranty on the cookware. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted]Assistant ManagerCustomer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am requesting a refund and cancellation of the agreement since was all was a fraud and now I know your products are made for household because they do not last even a month. When the sale dand agreement was made I was told this product was made for restaurants,even the manager of the sales person [redacted] has accepted infront of a witness that his sales rep lied to me in order to make her sales quota that month. So is clear that I am a victim like many others of fraud by HYCite and my business as well . I f you want to take this to court we can take it to the next level I am sure I can find other customers that are willing to join me on a law suit and the news as well. If you need an statement from witnesses I can provide that information as well.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Edmund (& Karen) [redacted]
In review of the complaint received by [redacted], we have a sales order that was signed by [redacted] and [redacted] on April 3, 2016. In review of their account, we see that as of July 31, 2017 the account has been reported as Collections Account to the three major credit bureaus for...
non-payment. The last payment that was made to the account was back on January 20, 2017. Since the account has been reported as a Collections Account, Hy Cite Enterprises will no longer be calling Mr. [redacted] nor Ms. [redacted] to try to collect on the account. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted]
Assistant Manager Customer Care Department
In review of the complaint received by [redacted], we have a sales order and credit application that were signed by Ms. [redacted] on July 14, 2017. We have attached them for your reference. On the sales order, the notice of cancellation states that the order may be cancelled prior to midnight...
of the third business day after the order was signed. Ms. [redacted] called us on July 20, 2017 to request the cancellation of the order by which she was no longer within the allotted timeframe for the order to be cancelled. By Ms. [redacted] signed the attached credit application, she gave her authorization for us to run her credit. Since the account is no longer eligible for cancellation, Ms. [redacted] will remain responsible for the account and its respective balance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Please provide us with the screen shot of your Credit Report so that we can try to locate you in our system. Please make sure that it includes your complete name. Also please provide us with your current address including city, state and zip code.
In review of the complaint received by Mr. and Mrs. Wake, our Customer Service Department has been in contact with Mr. and Mrs. [redacted] to resolve this issue. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur [redacted] Assistant Manager Customer Care...
Department
In review of the complaint received by [redacted], at Ms. [redacted]’s request, all contact information has been removed and no further contact will be made. It will be the responsibility of Ms. [redacted] to ensure that all payments are made on time, otherwise she will run the risk of having...
late payments reported the three major credit bureaus. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department