Tux-N-Tails

Its clear to me that MrH takes a lot of pride in his work, and takes the time to listen as well as explain what course of action would be needed to remedy our problemHe has renewed my previously shaken confidence in ASI I shall be requesting Jay for any future service issues

ASI technician Jay H not only was on time but was actually early which I appreciatedJay was very courteous and explained exactly what the issue was and the best way to correct itHe also gave me a clear review of the cost to repair the AC Repairs were completed quickly

[redacted] completed our heater evaluation with expertise He was helpful and very competent

Working with ASI Hastings was a most pleasant experience Led by Ron, the team of Miguel, Juan and Nishis were most efficient, experienced, cordial, respectful and courteous They showed up exactly at 8am as advertised and got right to work You could certainly tell that they knew what they were doing The job was to take days and it did We would highly recommend ASI Hastings to anyone considering a heating/cooling project Their expertise and experience clearly show at every turn and you will NOT be dissatisfied in your choice

As part of a routine maintenance check, Jay did a great job and was straightforward with us about the status of our HVAC system and its potential needs No hard sell, but reasonable recommendations in order to extend the life of our system and keep it in good running order

[redacted] was awesome On time, clean, helpful, and patient! He went above and beyond to resolve my issue and was just so darn nice and helpful Highly recommended, and very grateful

Personal, prompt and professional serviceExcellent, knowledgeable technicianProvided accurate description or needed repairs with positive results

[redacted] from ASI Hastings represented his company very wellHe was helpful, communicated well what he was doing and reasons for each step as well as his observations of the equipment he was servicingI was extremely pleased with the work he performed on the heater portion of our HVAC system

Thanks to [redacted] and [redacted] for efficiently and professionally completing the diagnostic and adjustment of my furnace in a timely manner

ASI installed my air conditioning unit on the roof of my house a few years agoLast summer they quoted me for a second unit on my house alsoNow when they came out they refused to work on it because they said they were scared to go up on the roofApparently the roof is too high off the ground and it's only a two story houseThe supervisor told me to use another company with a bigger ladderWimps!

We have been very satisfied with the installation of a gas furnace by ASI and with the recent routine maintenance cheby [redacted] Mr [redacted] came as scheduled, was professional, courteous, and answered questions well

Had my winter season furnace tudone this morning The tech was [redacted] *who was actually able to come earlier than scheduled which for me was great He was friendly, courteous, professional and skilled He checked out everything and replaced the exchanger air filter as well I was very pleased as my expectations are and were very high I have to say ASI has delivered bow both times they have been here at the residence I would recommend them to anyone and everyone Glad I found such a great vendor as is often hard to these days!

Great job and super employees! Would highly recommend!

ASI has the right to refuse service or cancel service with a client as does every businessMs [redacted] rendered it extremely difficult to do business withUltimately, we did not provide any services to her, we do have a 100% satisfaction guarantee - this applies to services performed

ASI sincerely apologizes for the way in which the scheduling as handled While there is no excuse for what occurred, we currently are training several new customer service representatives When looking into the situation it appears that the scheduling was handled by one of our newer staff members We will most certainly follow up with additional training I do see that we are scheduled to perform the necessary repairs on 3/24/with the appropriate field staff I also see that we reduced the cost of the repair from $down to $ Mr [redacted] has used our services in the past, we value his patronage and would hate to lose a client over this issue There is no doubt that the scheduling was mishandled, the service that we provided was sub-par and not to our typical standards Moving forward, we will make every effort to provide the quality of service that this homeowner deserves I'd love to be the point of contact moving forward in order to ensure that there are no other future issues.Sincerely, [redacted] V.P of OperationsASI Heating, Air & Solar [redacted]

[redacted] was very skilled and proffessional in performing his work Excellent skills and work habits

Always have a good experience with this company [redacted] was professional and efficient He worked quickly and answered all my questions I've found all of ASI's employees to be personable as well as knowledgeable It's a pleasure to deal with this company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to the Tree's that were damaged, they were both damaged by an ASI employee, it was their first technician on the job (***) We were never contacted by the suppliers delivery driver as they did not damage the treesThe issue was never addressed by any company In June 2013, we spoke with [redacted] GM directly about the Mildew smell coming from the bedroom and furnace closet We let her know we were going to look into it and if she could help us with a company that would come out and analyze the issue We spoke with [redacted] a flooring inspector and Anderson flooring the manufacture of our flooring to eliminate all possibilities before determining the problem We let [redacted] know we would be out of the state and would call her when we returned Mr [redacted] upon visiting our home stated that if there was any mold present that he would do everything possible to remediate it and get us back to normal, he brought out Gold Coast to do air testing and cavity inspections and they did not cut into any drywall or flooring nor did they do any air testingI was the one that removed the wall-base previously so that they could see the black mold spores that were present They viewed the area and confidently guaranteed that there was no mold present He also said that he would not replace our flooring at all, and that is where he stood We attempted to request our Money back and full reimbursement but insisted that he would not replace our floor They finally offered to replace our flooring if we signed a waiver that released Liability (See ASI Liability Release) for anything their installation caused or may have causedKnowing that there was an issue at our home they coerced us into signing the letterWe signed the letter but refused to endorse the check They were trying to get out of the problem which was mold remediation The insurance company they used offered us a settlement, the numbers are wrong For instance the flooring total they offered us was only to cover the cost of the wood floor, not the labor to install it, the removal and disposal of the existing floor, the epoxy sealer for moisture barrier, the adhesive to glue the floor back down was all omitted from their proposal The drywall repair was not to par either as I had a Contractor come it to give us pricing, (GS Construction)There are a lot of items that are not included in the restoration or remediation that need to be accounted for; Soundboard replacement, closet system R&R, Rental of Dehumidifier, Negative Air Machine rental, ET&T Invoice, Clean Air Certificate of clearance I have attached the estimates I have received to restore our home back to where it was We have not abated the mold because we can not agree on the totals with ASI and [redacted] ***, We need to pull the Furnace out of the closet so that a remediation company can abate the mold However, [redacted] has said: ***, I will not pay the contingency fee under any circumstance, and if someone else removes the system we installed, I will not give you your money back The original Cert fee was $ If this is you final stance I’m not sure where to go from here, but point #is not negotiable [redacted] We are at the mercy of [redacted] to pull the unit out of our home and allow us to remediate the mold Our goal is to be fully refunded for the unit, reimbursed for all necessary items to restore our home and if at all possible get the 10% Contingency in case ASI and it's employees do further damage to our home We are willing to waive the Contingency if we can agree on the totals and a contract that is open-ended, which will enable us to receive money owed to us and if any damage is done to our home ASI will reimburse us for it Regards, [redacted]

Dear Ms [redacted] , I've reviewed the history regarding the issue with the wall heater, it does appear that you have had a re-occurring issue since installation, none of the technicians were able to duplicate the problem that you are describing I also saw that we haven't had our Quality Control Supervisor out to review the situation We do want to rectify the situation to your satisfaction, up to and including replacement and/or refund I know it's asking a lot, but I'd like one more opportunity to send our Quality Control technician out Please let me know if you are open to thisSincerely, [redacted] V.Pof Operations

ASI Heating & Air technician " [redacted] B." Was both professional and friendlyHe solved my air unit problem, added a necessary part to my main blower, and sold me on a new UV air filtration unitIt was more than I expected to do, but I'm glad I purchased it [redacted] was extremely knowledgeable and took a lot of time explaining my system to meThanks to ***, I now have a much greater understanding of my air conditioning system