Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] experienced a problem with treated lumber. We are a do-it yourself, self-service store offering the lowest possible prices to our valued guests. Wood, being a natural product, sometimes does things we do not want it to do, such as warp, split, shrink, etc. Mr. [redacted] is certainly welcome to exchange the pieces of wood he feels are clearly defective, keeping in mind the natural characteristics of wood. However, labor would not be covered, since we have no control over these characteristics. We value Mr. [redacted]'s business and appreciate [redacted]
Thank you for giving us the opportunity to respond to Mr.
[redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the amount
of his refund. Please understand that the refund policy is clearly stated on
the website that a 25% restocking fee will be charged for allowable returns...
and
allowable returns are at the total discretion of the store manager. Mr.
[redacted] was correctly charged a restocking fee.We value Mr. [redacted]’s business and appreciate his understanding
in this manner.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. The business has responded and the issue is resolved.
Regards,
[redacted]
Re: [redacted]Case #11577775Dear Ms. Harris:Guest Services Department[redacted] - ManagerThank you for giving us the opportunity to respond to [redacted] concerns.I am sorry that Mr. [redacted] is unhappy with the generator he purchased. In order toinvesti gate furth er, please ask Mr....
[redacted] to send a readable copy of his cash registerreceipt, along with any other documentation from the factory authori zed repair center to myattention at the address li sted below.We value [redacted] business and appreciate his cooperation in this matter.Sincerely,[redacted] ManagerGuest ServicesMenard, Inc.
Thank you for giving us the opportunity to respond to Mr.
[redacted]' concerns.I am sorry if Mr. [redacted] experienced a problem with
his refrigerator. Unfortunately, we need more information in order to address
his problem. Please ask Mr. [redacted] to send a readable copy of his cash
register receipt...
and his extended protection plan to my attention at the
address listed below. We will then be better able to address his concerns. We
value Mr. [redacted]' business and appreciate his cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To...
assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
Tera Rae [redacted] We were informed by email that they would issue a refund of $100 immediately after sending the receipts for the replacement food items. After emailing the receipts we were then told that they would'nt cover it. I have the emails if you would like coopies.thank youTim and Tera [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have read menards responce to this matter. When I ordered the garage the store told me it would be a one truck delivery. I paid for the one truck delivery and had a set up a delivery date (i can not set up a delivery date without it being paid for) In no way did the store tell me that it was a 2 truck delivery. If I would have known it was a 2 truck delivery I would have taken my business to a closer location to my house. The fact of the matter is the store called me on the delivery date stateing I would have to pay additional delivery cost because they could not fit the material on one truck. I told the store manager at this time that I am not consenting to an additional charge because I already paid for the delivery. the store had all of the measurement to the garage I purchased and should absolutely know how to quote out a bill.. They also had all of the special order parts in store for about a month. I did not give consent nor sign anything for them to charge an account an additional time. I told the store manager I wanted to speak to someone about this issue before anything happened. He gave me a corporate number with no responce from anyone. I Have my phone records where I called the corporate office numerous times on the delivery date trying to get a response. I also did not sign any paper work for a second delivery. I also absolutely did not tell them to go ahead an run a credit card nor did I sign for it. I also have all of my paper work for the contract stating the amount of the garage and the delivery cost. I am not satisfied with menards reaponce because I also sent them numerous emails in the beginning stating I needed to speak to someone about this situation on the day of delivery (without responces). I would like them to resolve this issue for there mistakes and non contented charges.
I am sorry that Ms. [redacted] is unhappy with the flooring she purchased. II is myunderstanding that Great Lakes Wood Floors. which holds and administers the warranty onthe nooring, commissioned an independent inspection. The inspector concluded that theflooring was not defective (see attached). If...
you have any further question about theflooring, Great Lakes Wood Floors would be better qualified to answer them. Please feelfree to contact the warranty holder if you wish.We value Ms. [redacted] 's business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond
to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] is unhappy. After
requesting email records from our on-line sales department and Rebates
International, I was able to locate Mr. [redacted]'s insulation purchase. We are
sending him a credit in the amount of $24.79 as the 11% rebate on his purchase.
We apologize for the delay in processing the rebate; however, as stated
previously, I did not have the necessary information to process his rebate. I trust this will resolve Mr. [redacted]'s complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me.
Regards,
Denise [redacted]
Re: Laura [redacted]Case #[redacted]Dear Ms. [redacted]Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with the service she received at our [redacted] location.In order to address Ms. [redacted]'s...
complaint, we do need more information. Please ask Ms.[redacted] to send a readable copy of her entire cash register receipt to my attention at the addressli sted below. We will then be better able to address her concerns.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,[redacted]Guest Services
Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns. I am sorry that Mr. [redacted] is unhappy with the response he received. Unfortunately, the door is unavailable and Mr. [redacted] has received a refund for the purchase price. There is nothing further we can offer. We value Mr. [redacted]'s business and appreciate his understanding in this matter.
Thank you for giving us the opportunity to respond to Mr. [redacted]"s concerns.I am sorry that Mr. [redacted] did not receive the rebate he requested. Please ask him 10 sendreadable copies of his receipts to my attention at the address listed below, so we caninvestigate further.We value Mr. [redacted]"s business...
and appreciate his cooperation in this matter.Sincerely,C~~~~
Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem
with her order of materials from our Cheyenne location. I have contacted those
involved at the store and have been informed that the siding order has been
refunded at Ms....
[redacted]'s request. Since she has received a full refund for the
siding, the $ 100.00 compensation offer has been withdrawn.We
value Ms. [redacted]'s business and appreciate her understanding in this matter.
Re: [redacted]Case #11589062Dear Ms. Harris:Guest Services DepartmentArlene Krueger - ManagerThank you for giving us the opportunity to respond to [redacted] concerns.I am sorry that Ms. [redacted] is unhappy with the decision of the insurance carrier.However, decisions such as this are...
made by the insurance company. If Ms. [redacted] doesnot agree with their decision, she would need to contact the insurance adjuster in charge ofher claim.We value [redacted] business and appreciate her cooperation in this matter.Sincerely,[redacted]Guest ServicesMenard, Inc.
I am sorry That Mr, [redacted] is unhappy with the previous responses he has received. As statedpreviously, the tiller must go to the service center. There is nothing we can do without 11copy of the diagnostic analysis report. Since the manufacturer holds and administers thewarranty, the decision regarding whether or not a refund is warranted, would be at theirdiscretion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The manager stated that the website clearly states the restocking fee on special order items.... Again, how should I know this is a special order item? If I am not informed this is a special order item then there is no way for me to know.
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am so rry that Ms. [redacted] was unhappy with her experience at our Germantown location.According to our records, we requested an email address for notification purposes and nonewas given. Therefore, Ms. [redacted] was not notified...
when her bathroom tiles came in.However, she could have tracked her order on-line, or called to verify her order status.While we are very sorry if the vendor sent the incorrect screws for the steel roofing, itappears as though the store reordered them for immediate shipping. Wt:, sincerely apologizefor any inconvenience.We value Ms. [redacted]'s business and appreciate her understanding in this matter.Sincerely,
Thank you for giving us the opportunity to respond to Mr. [redacted]·s concerns.I am sorry if Ms. [redacted] did not receive part of her order. Unfortunately, I do not haveenough information to process her claim. Please ask Ms. [redacted] to send readable copies ofher order and any supporting documentation to my...
attention at the address listed below. Wewill then be better able to address her concerns.We value Ms. [redacted] business and appreciate her cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hey [redacted] been real busy at work, Im am a police officer. I haven't had time to send you a reply, I understand if that's not fast enough, it should be noted that I was answered by not resolve, I will never do business with them again and that I will tell all my co-workers which is 2200 by email and my church members which is over 400, and will close our accounts we have with them and I will be satisfied thank you [redacted] for your time.
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] experienced a problem with treated lumber. We are a do-it yourself, self-service store offering the lowest possible prices to our valued guests. Wood, being a natural product, sometimes does things we do not want it to do, such as warp, split, shrink, etc. Mr. [redacted] is certainly welcome to exchange the pieces of wood he feels are clearly defective, keeping in mind the natural characteristics of wood. However, labor would not be covered, since we have no control over these characteristics. We value Mr. [redacted]'s business and appreciate [redacted]
Thank you for giving us the opportunity to respond to Mr.
[redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the amount
of his refund. Please understand that the refund policy is clearly stated on
the website that a 25% restocking fee will be charged for allowable returns...
and
allowable returns are at the total discretion of the store manager. Mr.
[redacted] was correctly charged a restocking fee.We value Mr. [redacted]’s business and appreciate his understanding
in this manner.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. The business has responded and the issue is resolved.
Regards,
[redacted]
Re: [redacted]Case #11577775Dear Ms. Harris:Guest Services Department[redacted] - ManagerThank you for giving us the opportunity to respond to [redacted] concerns.I am sorry that Mr. [redacted] is unhappy with the generator he purchased. In order toinvesti gate furth er, please ask Mr....
[redacted] to send a readable copy of his cash registerreceipt, along with any other documentation from the factory authori zed repair center to myattention at the address li sted below.We value [redacted] business and appreciate his cooperation in this matter.Sincerely,[redacted] ManagerGuest ServicesMenard, Inc.
Thank you for giving us the opportunity to respond to Mr.
[redacted]' concerns.I am sorry if Mr. [redacted] experienced a problem with
his refrigerator. Unfortunately, we need more information in order to address
his problem. Please ask Mr. [redacted] to send a readable copy of his cash
register receipt...
and his extended protection plan to my attention at the
address listed below. We will then be better able to address his concerns. We
value Mr. [redacted]' business and appreciate his cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To...
assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
Tera Rae [redacted] We were informed by email that they would issue a refund of $100 immediately after sending the receipts for the replacement food items. After emailing the receipts we were then told that they would'nt cover it. I have the emails if you would like coopies.thank youTim and Tera [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have read menards responce to this matter. When I ordered the garage the store told me it would be a one truck delivery. I paid for the one truck delivery and had a set up a delivery date (i can not set up a delivery date without it being paid for) In no way did the store tell me that it was a 2 truck delivery. If I would have known it was a 2 truck delivery I would have taken my business to a closer location to my house. The fact of the matter is the store called me on the delivery date stateing I would have to pay additional delivery cost because they could not fit the material on one truck. I told the store manager at this time that I am not consenting to an additional charge because I already paid for the delivery. the store had all of the measurement to the garage I purchased and should absolutely know how to quote out a bill.. They also had all of the special order parts in store for about a month. I did not give consent nor sign anything for them to charge an account an additional time. I told the store manager I wanted to speak to someone about this issue before anything happened. He gave me a corporate number with no responce from anyone. I Have my phone records where I called the corporate office numerous times on the delivery date trying to get a response. I also did not sign any paper work for a second delivery. I also absolutely did not tell them to go ahead an run a credit card nor did I sign for it. I also have all of my paper work for the contract stating the amount of the garage and the delivery cost. I am not satisfied with menards reaponce because I also sent them numerous emails in the beginning stating I needed to speak to someone about this situation on the day of delivery (without responces). I would like them to resolve this issue for there mistakes and non contented charges.
I am sorry that Ms. [redacted] is unhappy with the flooring she purchased. II is myunderstanding that Great Lakes Wood Floors. which holds and administers the warranty onthe nooring, commissioned an independent inspection. The inspector concluded that theflooring was not defective (see attached). If...
you have any further question about theflooring, Great Lakes Wood Floors would be better qualified to answer them. Please feelfree to contact the warranty holder if you wish.We value Ms. [redacted] 's business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond
to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] is unhappy. After
requesting email records from our on-line sales department and Rebates
International, I was able to locate Mr. [redacted]'s insulation purchase. We are
sending him a credit in the amount of $24.79 as the 11% rebate on his purchase.
We apologize for the delay in processing the rebate; however, as stated
previously, I did not have the necessary information to process his rebate. I trust this will resolve Mr. [redacted]'s complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me.
Regards,
Denise [redacted]
Re: Laura [redacted]Case #[redacted]Dear Ms. [redacted]Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with the service she received at our [redacted] location.In order to address Ms. [redacted]'s...
complaint, we do need more information. Please ask Ms.[redacted] to send a readable copy of her entire cash register receipt to my attention at the addressli sted below. We will then be better able to address her concerns.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,[redacted]Guest Services
Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns. I am sorry that Mr. [redacted] is unhappy with the response he received. Unfortunately, the door is unavailable and Mr. [redacted] has received a refund for the purchase price. There is nothing further we can offer. We value Mr. [redacted]'s business and appreciate his understanding in this matter.
Thank you for giving us the opportunity to respond to Mr. [redacted]"s concerns.I am sorry that Mr. [redacted] did not receive the rebate he requested. Please ask him 10 sendreadable copies of his receipts to my attention at the address listed below, so we caninvestigate further.We value Mr. [redacted]"s business...
and appreciate his cooperation in this matter.Sincerely,C~~~~
Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem
with her order of materials from our Cheyenne location. I have contacted those
involved at the store and have been informed that the siding order has been
refunded at Ms....
[redacted]'s request. Since she has received a full refund for the
siding, the $ 100.00 compensation offer has been withdrawn.We
value Ms. [redacted]'s business and appreciate her understanding in this matter.
Re: [redacted]Case #11589062Dear Ms. Harris:Guest Services DepartmentArlene Krueger - ManagerThank you for giving us the opportunity to respond to [redacted] concerns.I am sorry that Ms. [redacted] is unhappy with the decision of the insurance carrier.However, decisions such as this are...
made by the insurance company. If Ms. [redacted] doesnot agree with their decision, she would need to contact the insurance adjuster in charge ofher claim.We value [redacted] business and appreciate her cooperation in this matter.Sincerely,[redacted]Guest ServicesMenard, Inc.
I am sorry That Mr, [redacted] is unhappy with the previous responses he has received. As statedpreviously, the tiller must go to the service center. There is nothing we can do without 11copy of the diagnostic analysis report. Since the manufacturer holds and administers thewarranty, the decision regarding whether or not a refund is warranted, would be at theirdiscretion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The manager stated that the website clearly states the restocking fee on special order items.... Again, how should I know this is a special order item? If I am not informed this is a special order item then there is no way for me to know.
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am so rry that Ms. [redacted] was unhappy with her experience at our Germantown location.According to our records, we requested an email address for notification purposes and nonewas given. Therefore, Ms. [redacted] was not notified...
when her bathroom tiles came in.However, she could have tracked her order on-line, or called to verify her order status.While we are very sorry if the vendor sent the incorrect screws for the steel roofing, itappears as though the store reordered them for immediate shipping. Wt:, sincerely apologizefor any inconvenience.We value Ms. [redacted]'s business and appreciate her understanding in this matter.Sincerely,
Thank you for giving us the opportunity to respond to Mr. [redacted]·s concerns.I am sorry if Ms. [redacted] did not receive part of her order. Unfortunately, I do not haveenough information to process her claim. Please ask Ms. [redacted] to send readable copies ofher order and any supporting documentation to my...
attention at the address listed below. Wewill then be better able to address her concerns.We value Ms. [redacted] business and appreciate her cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hey [redacted] been real busy at work, Im am a police officer. I haven't had time to send you a reply, I understand if that's not fast enough, it should be noted that I was answered by not resolve, I will never do business with them again and that I will tell all my co-workers which is 2200 by email and my church members which is over 400, and will close our accounts we have with them and I will be satisfied thank you [redacted] for your time.
Regards,
[redacted]