Two Men and A Truck

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately, Two Men and a Truck has failed to provide you with the proper details. They were taking steps to replace all the items they damaged (this is documented) and then they abruptly stopped the process. At no point during the communication regarding replacing the items they damaged did they mention anything about a $per pound settlement. This business has been nothing but unethical in their communication to myself and their corporate office. I'm simply asking them to follow through on replacing all the items they damaged.
Regards,
*** ***

Excellent! They were great Quick and efficient

Bad experiences with this companyProblem # A pickup of furniture from my house was scheduled by for Sat Nov by a family member who lived elsewhereThe day before,,I called the office and requested that both myself and the family member be notified with a min heads up when they were on their way so that everything could be preparedThe pickup was scheduled for 11- I was told that we would both be called in advance..as requestedNo problemOn Sat, about I called the office for an update The man I spoke to refused to provide me with information about when the truck would be here since he said I had not personally scheduled it (even though it was being made from my house.) The man was extremely uncooperative about providing this information even though it had been arranged the day before I then had to call the family member only to find out they were already on their way Very frustrating experience which should not have occurredProblem # The man crew arrived and were looking at the items to be picked up which were outside on the drivewayI was watching out the kitchen door to make sure they picked up only the correct items ( there were other things out on the driveway) At one point, the crew member with the glasses said to me rudely" YOU CAN CLOSE THE DOOR NOW"I was appalledHe made a trip to the truck and when he returned I told him what he said was rude and disrespectful He replied with "I DONT CARE"I couldnt believe his rudenessHad I been thinking more quickly I should have told him to get off my property, but I allowed him to complete the pickupThese comments were rude, disrespectful and completely unprovoked It is no business of his if I was supervising the pickup by watching and he should have had nothing to say about itI called the office times and left messages for the owner Jim asking him to call me back to discuss this situation but never got any return calls over the course of the next daysThis was a horrible experience with this company and if you want respectful service, I would not recommend them

I HAVE SERVICE THROUGH SLWOFA FOR MORE THAN FIVE YEARS WITHOUT A SINGLE ISSUE, BUT IN THIS PAST YEAR I HAVE HAD TO PUT UP WITH ALL.STRESS DUE TO
IF I COULD FIGURE OUT TO JUST GIVE A TIP OF ONE STAR THAT IS WHAT YOU WOULD GETTHEIR INABILITY TO HANDLE ACCOUNTS DUE SINCE THEIR CHANGE OVERTHIS IS GETTING OUTRAGEOUSLY RIDICULOUSSINCE YOU ALL DID DO CHANGES WITHIN THE COMPANY OUR BILL HAS NEVER BEEN RIGHTI HAD BEEN PAYING $10.75, THEN THEY SAID TAXES HAD TO BE PAID ON THAT, SO IN TURN IT WAS TO $WHICH I HAVE SENT FAITHFULLY EACH MONTHI, HAVE CALLED EVERY MONTH THEY ALWAYS TELL ME IT IS IN OUR SYSTEM CHANGE OVER IT WILL BE CORRECTED SOONHOW LONG IS SOONEACH MONTH I AM TOLD THE SAME THING OVER AND OVER TO GO AHEAD AND MAKE THE PAYMENT LIKE I HAVE ALWAYS DONE, WHICH IS $EACH MONTHI HAVE NEVER HAD AN PAST DUE ON ANY OF MY BILLSAT THIS TIME, YOU ARE TELLING ME IF THE AMOUNT OF $IS NOT PAID BY NOVEMBER 3, MY PLAN WILL BE CANCELLEDOh and I just found something else, the route you take to rate the company it will not let you leave your comments

$elevator fine- Refunded Foot board damage-$refund door frame damage-waiting on building invoice sofa cushion damage-*** upholstering onsite repairs

Dear Revdex.com Houston Team,We have been in contact with *** *** regarding his concerns and this complain over the past few weeks We do acknowledge that damage occurred and we were prepared to hire a professional service to make the necessary repairs Unfortunately we were not able to
do so due to the fact that *** *** notified us that he was contesting the charges on his credit card Our contract clearly states that we must receive payment in full before any damages or concerns are addressed This is an industry standard *** *** has made the argument that he did pay at the time of the move It is our position that contesting the credit card charges is equivalent to not paying for the move I am confident that our team did their best to provide *** *** a reasonable resolution to this complaint that was based on the contract signed prior to moving services *** *** has made it clear he intends to move forward contesting the charges and has also filed complaints against us with the DOT and the *** *** *** Below is a copy of the last few emails that were exchanged with *** *** I believe that they accurately depict the exchange and should provide a good perspective of the situation that led to this Revdex.com Complaint It is our position that we have made a reasonable effort to resolve this claim according to the laws of the State of Texas as well as according to the contract signed prior to this move Since *** *** has proceeded in contesting the charges we will not be completing any repairs nor will we reimburse for any repairs completed We will not pursue payment for the move beyond this point.Email Exchange:*** ***,We have reviewed you claim again and spoke with our corporate office regarding this claimAt this time, we would need to have you release the credit card dispute to continue with your damage claimOnce done, if you would like to use your own vendor, we would need to have you submit an estimate to us for review and we will have our vendor submit one as well.If this does not satisfy your claim, we will not pursue payment for your move and leave the credit card dispute to processWith this option, you would be responsible for the damages yourself.Sincerely,*** ***TWO MEN AND A TRUCKFrom: *** *** ***Sent: Thursday, *** 04, 11:AMTo: *** ***Cc: *** ***Subject: Re: Pre-Move Letter*** There is nothing in your contract that states that I cannot contest the charges only that I must pay in full to have the damages to my home repaired. I have the credit card statement proving that I paid in full and that your company charged me for $which leaves us in the position that you are refusing to fix the damage to my home even though I paid in full based on the erroneous claim that in contesting the charges this somehow voids the contract which is absolutely absurd. Two Men and a Truck are not following the contract to the letter because you have charged my credit card and are refusing to fix the damage to my home because I am contesting the charges. I have contacted *** *** Card Services and will fully pursue a full refund through that channel as is my right as a consumer. Second, I have filed a claim with the Revdex.com of Houston and I fully intend to seek a full refund and cost for repairing home damage. Third, I have filed a complaint with the *** *** *** under Deceptive Trade Practices Act due to your assertion that I do not have a right to contest charges for your substandard service and your refusal to pay for the damage to my home based on your faulty assertion. Fourth, I have filed a complaint with the *** *** ** *** due to your assertion that I do not have a right to contest charges for your substandard service and your refusal to pay for the damage to my home based on your faulty assertion. Fifth, Since you are refusing to fix the repairs to my home based on information that is not contained in your contract I am forced to move forward with the repairs on my own. Since Two Men and a Truck is responsible for the damage to my home I fully expect for you to pay for the repairs. Sincerely,*** * ***From: *** *** ***To: *** * *** *** Cc: *** *** *** Sent: Thursday, *** 4, 10:AMSubject: RE: Pre-Move Letter*** ***,I understand your frustration We do our best to avoid damages and when they occur it we dislike it as much as you do However, when moving heavy or large items through tight spaces and around corners damages do sometimes occurIt’s part of doing business for any company in the moving business Our Moving Services Agreement covers how we deal with damages You can certainly proceed with any course of action that you see fit however there are certain actions that will result in a breach of contract and will inhibit our ability to proceed with this claim In this email you mention two items that would fall under this category of inhibiting our ability to resolve the claim: 1.) contesting the charges and 2.) completing the repair on your own If you would like to verify that information please review your contract We are careful to make sure that our bill of lading, our contract, and our claims process fall within the letter and the intent of the laws of the State of Texas If you would like to verify this please consult the Department of Motor Vehicles website.We would hope to be able to resolve this claim for you but if you do proceed with your plans to contest the charges and complete the repairs on your own and send us a demand for payment we will follow the contract to the letter Based on your communication to this point we are placing your claim on a pending status If we do not hear back within days from the date of your move that you would like to proceed with a resolution as per the Moving Services Agreement then we will deny your claim as well as any future demand for payment If you change your mind regarding 1.) contesting the charges AND 2.) completing the repair on your own then we will move your claim’s status from “pending” to “active”.Sincerely,*** ***TWO MEN AND A TRUCK

I purchased this policy from Service Lines Warranties of America because my city listed them as their preferred company for this insurance, but they are proving to be inexperienced and difficult to work withThey sent out different plumbers from different companies to diagnose our sewer line problem, which took an entire week to get our sewer line cleared with all of these service calls-while my basement and yard filled with sewage all week long
Once the problem was finally found to be a collapsed sewer line, they are now telling us we have to remove our porch in order to repair the lineWe have had our own hired plumbers to consult on their requirement of removing our porch, and they have told us they would go around our porchWe have questioned both the SLWA insurance company and the plumbing company contracted to do our sewer line repair about other options and they have not respondedI know people in my city are getting their sewer lines replaced all the time without t

In October of 2016, I had received some materials from Service Line Warranties and called them to inquire about the services to see if they would be placed on my water billThey told me they were not affiliated with the water company I declined their service but I received a bill dated November 6, I called them at that time and told them I did not want their services I again have received bills in Dec and Jan from the company that is now totaling $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I JUST WANT TO CANCEL THIS COMPLAIN BECAUSE I GOT SOLUTIONS FROM GAMEZ LAW FIRM THANKS FOR YOUR ATTENTION
Regards,
*** ***

Hi ***, We’re very sorry for the concerns from your recent moveWe take customer service very seriously, and we appreciate your feedbackWe train our movers to exceed each customer’s expectations, and they are compensated based on their individual customer satisfaction scoresI’m sorry
you feel they missed the markI have sent your feedback to our operations manager, and we have discussed it with the crew on your move I’d also like to apologize for the snag to the couch, damage to the Christmas wreath, and smudge on the wallAlthough we train our movers to prevent damages through padding and stretch wrap services, damages occasionally happenIn these cases, we do our best to work with our customers to find a fair resolution Each customer who moves in California has three options for protecting their belongings: basic coverage, actual cash value coverage and full value coverageBasic coverage, which is the option you selected, is free and ensures recovery of damaged items at cents per pound per articleRather than provide an appearance allowance, we opted to compensate based on a complete loss using the weight of the couchWe also refunded a $appearance fee for the mark on the wall, totaling $in refunds We tried our best to offer a quick and fair resolution for you and we do apologize that you are unsatisfied. You are welcome to contact our customer care team at 800-345-if there are new details we are unaware ofAgain, we apologize and we thank you for your feedback Sincerely, *** *** Sales Manager

I am not sure how to respond to this. He is basically saying that I am not telling the truth and not giving any more detailsOf course that is totally false. We pride ourselves in our honesty. All of the details of the trip were responded to weeks back Here is my response to the photo's and to re-iterate the truth of what really happenedIn response to the photo'sThe two photo's of the bug were photographed on a table in the garage. I am sure I could find a dead bug in just about any garage I could walk into. A tree that has an issue. Really? Another shot of the garage of a table with stuff on it. The owner says the table was not like that before the client arrived and when she gave Mr*** a tour of the home and garage. The blinds were not like that when the client arrived, when the owner toured the home with Mr***. I feel he might need to take a lesson in how to pull up blinds. These are a very feeble attempt to try to get a free vacation out of us. *** ** the owner took Mr *** and the rest of the party through the house and garage. Not one thing did Mr *** say to her that was negative. The home is gorgeous! We have never had a complaint. The price for the home is excellent. The price is extremely reasonable, and its that way because the home is several blocks from the beach and does not have a poolWhen I first talk to Mr***, the only thing he complained about was only have one set of golf clubs and one bike. I told him I was sorry, and re-iterated to him that we do not guarantee garage items, since they come and go so frequently. I thought that a $refund for that was not necessary, but very generous on my part. He could have rented clubs times over for that amount. Days later wanting to get more out of us, he started making up other thingsMr*** says he was disappointed at the distance to the beach. Here is the link that we sent Mr*** about the homePoipu*** Notice the first photo. That is not miles to the beach like Mr*** claims. Of course Mr*** bragged that he knew where the Kiahuna subdivision was when he booked it, since he had been there times. Even though the owner was there in Kauai, he never wanted to talk to her. Later I offered him $to appease him, but he wanted a complete refund. Even though he stayed at the home for the whole week, he somehow wants a complete refund. That is ridiculous in every way. It is not our fault that when Mr*** called late to book a vacation that the only bedroom home left in Poipu was off the beach, then later a couple people in his party did not show. He is mad because he feels he could have gotten a bedroom closer to the beach if his party did not cancel. Its not our fault that happened. we believe Mr*** is a professional scammer in his personal life and in his businessPlease click onto the link and you will see dozens of others stating that. Link Of course I did not want to give my home address. I feel like he Mr*** is unstable and not to be trusted Thanks Robert D*** President TBD Rentals A+ Rating Revdex.com! IATA and CLIA Certified 317/627-

We had high hopes as the City of Atlanta sent homeowners letters recommending this companyGiven we have an older home, we signed up (sewer) last yearAbout or months after enrolling, we experienced a sewer line backup in our basementPlaced a claim online and in a few days a contractor came out, snaked the line and that was thatIt worked for about daysThen, our sewer backed up againWe repeated the placing an online claim, contractor coming out at least SIX more times within two monthsEach time, our basement was flooded to varying degreesNothing was ever done to find out and correct what was causing the backupsFinally, after the 7th or 8th time, (snaking the drain) we no longer had backupsFor a few months that isNow, the sewer line is backing up againWe filed a claim online, contractor came out, snaked the drain and leftNext day, the line backed up againSeriously??? How many times does this have to happen before something is actually done? All the contractors say they keep submitting what they "think" needs to be done to Service Line Warranties, but the company never acts on it

For many years I have had a sewer line warranty with Service Line Warranties of AmericaIn the past I contacted them company for a sewer line back up From the initial call to the quick arrival of professionals thru the line clean out and completion of the repair, I was completely satisfied
Unfortunately now I have a reoccurring problem with my toilet and a foul sewer odor I was directly told I would have to contact my own plumber They would not send someone out to assess the problemStating the odor would have to be outside the home
I'm not a professional that's why I called them and pay for this warranty Not only was my main sewer completely backed up my main sewer pipe was leaking raw sewage I could not use my toilet!! I was afraid to send anything down any drain and wouldn't at allRaw sewage leaked into the finished area under my home
I have a $2,out of pocket cost to replace a section of the sanitary sewer line which clearly states is covered i

Two men just moved my dad to an assisted living and they were awesomethey treated my dad and his belongings with such respect everything got moved with no issuesAs they were finishing another Two Men truck drove up moving someone else They get a out of 10from me!!!!! they really were personable and cared about us and what was being moved

Initial Business Response /* (1000, 5, 2015/07/30) */
We acknowledged the damage to the televisionOur Terms and Conditions clearly states that with our Standard Valuation, that we offer fair market value of the article damagedThe fair market value of any article of household good shall
be determined by subtracting the applicable amount of depreciation from the purchase price paid by the shipper for that articleWe are willing to give the customer the $for the damaged article, but we are keeping itThe customer has a copy of the Terms and ConditionsI am happy to send you a copy for review alsoWe can issue a check immediately for the customer, and pick up the damaged televisionThank you

I paid a monthly fee to Service Line Warranty (SLW) for a water/sewer line warranty programIt provides coverage for issues such as residential drainage backupOn November 12, 2017, an issue involving said event came up, rendering the bathroom unusable and creating an emergency situationI called the SLW to create a case and for them to send a contractor plumber out to troubleshoot the issue
However, after hours of waiting, I learned that SLW's work order system had failed in creating the case and sending out a contractorBy the time the issue was realized by SLW, the contractor wasn't going to be able to come out until the next day, which was not an option given the situationSLW was not willing to contact a different contractor that might have had a more open schedule because of a seemingly arbitrary policy, so I was forced to contact and pay a different plumber on my ownWhen I tried to file a claim to refund the plumber's invoice I had to pay, they informed me that their

I signed up for Interior Plumbing and Drainage Protection Plan in 7/Around the end of Jan I woke up to find that my faucet was laying in the tubSo I called Slwofa to file a claimThey sent out a plumber and I was informed that the diverted/faucet was not coveredThe plumber stated that he heard leaking water however did nothing to investigate or to see if there was an issueSo I called a friend and he put a cap on so I could at least take a shower, he heard the leaking water as well, however he did investigate and found that there was a major leak under my houseSo once again I called and they again sent someone outThis time the company came in and took a couple of pictures and said they would have to call service line warrantiesThey went out to their van and left no word to me nothingSo again I called the company and after being told many different reasons as to why this issue was not being handled and being transferred to dept and deptI was never able to spea

I have both sewer and water line insurance with Service Line Warranty of America (SLWA) On Tues, Aug 21, I came home in the late afternoon and saw that water was actively running down the entire width of my driveway After I notified the HOA of the water leak, I called the insurance agency and they sent a plumber out on Tuesday night He would not take action until it had been determined that it was my pipe that was leaking In fact, I have it in writing that he determined that it was NOT my pipe that was leaking Today (Wed) ***, the HOA plumbers, determined that it WAS my pipe that was leaking Now SLWA say they won’t cover me because “a third party” was involved
A summary of events follows I have been without water for days now
Tues, Aug between 3:and 4:pm Came home, saw leak, water running all over the street, reported problem to HOA
4: I called SLAW to report the problem and ask for an emergency call
HOA called ***, who arr

Initial Business Response /* (1000, 5, 2016/02/11) */
TWO MEN AND A TRUCK did in fact move this customer back on 10/12/The following day she called to report there were scratches and other cosmetic damages to a couple of her furniture items as well as a couple gouges in her wallsOur Damage
Claims Manager discusses the damaged items with her, and made arrangements for a professional repair vendor to repair the items at her homeFollowing that appointment, our vendor reported that some of the damages she indicated were clearly new and most likely moving related, but other damages appeared to be older and were likely due to wear-and-tear and not moving relatedHowever, he repaired all damaged items and walls she indicated to her satisfaction, with the exception of a dresser that had a scratch on the top which could not be effectively repaired on siteWe made arrangements with her to have the dresser picked up and brought to a repair vendor that could do the necessary repairs in their repair shopThe repaired piece was delivered back to her on 1/5/by our Regional Operations ManagerAt that time, our Regional Operations Manager asked the customer if she had found any other damaged items now that she had several weeks to unpack and thoroughly inspect her belongingsShe confirmed she had no other damages to report, so her damage claim was closed
The customer contacted our Damage Claims Manager again on 1/20/to report additional cosmetic damages to the legs of a desk that she claims happened during the moveOur Damage Claims Manager responded to her and let her know that since the time period to report damages had past and her original claim had been closed, no additional claims would be honored
Under the terms of our Moving Services Agreement, all damage claims must be reported to us within hours of the moveWe are willing to make reasonable exceptions to this policy, however the desk the customer is claiming we damaged has been out of our care for over monthsSince at this point we cannot determine if the damage was caused by our service, we cannot accept responsibility for the damage and open a new damage claim
Initial Consumer Rebuttal /* (3000, 7, 2016/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When the regional manager returned my dresser I told him there were other damages but I did not feel that I would bother to address themAt that time I had not discovered the damage to my deskThere were other details involved that I cannot write and the manager knows about themI feel like this is a senior single woman being taken advantage ofI am not satisfied, nor am I happy with their response

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once a clear plan of what will be done to correct or reimburse for the damages I will be happy to provide new payment informationIt is unreasonable to expect full payment with only a MAYBE chance that things will be corrected properlyThe workers were rude and very unprofessionalIt took them twice as long to load as it did to unloadYour sick mover put not only my health but the health of my two young children (both under 7) in jeopardy because of his inconsiderate mannerNot to mention the extensive damage done to my walls, floors (sets of carpet & linoleum floor), my washing machine & my sofa table due to their careless workWe've also had to place a service call for the dryer since we last spokeDue to its careless handling the dryer is off rotation & makes noise nowGoing by what you quoted of $for the floors & walls, cent per pound for the washer (253lb by the manufacturer's website) and 6lbs for the sofa table the credit should be as follows:253lb washer/dryer + 6lb table = 259lbs x cent = $+ $for walls/floors = $205.40I will authorize payment in the amount of $difference($300-205.40)
Regards,*** ***