Two Men and A Truck

I have purchased a waterline service warrantee that appears to be useless I have a water leak and my water bill kept increasing so called for repairs to be made weeks ago The plumber came out, found that the leak was in the yard, dug two holes but has not returned to finish the repair I have called, left messages, call the warrantee company but just get excuses and lame promises I have been turning the water off when not in use to avoid such a high bill

Hello I have Been a customer for years and had great service until this year.I had inches of sewer water in my basement and called service line up and they could not get anyone out foe days so I asked them to let me find a plumber and they got approval from a supervisor for me to get a lic plumber.well I paid the plumber in 5-12-and sent in Copley of bill to them and as of manny phone calls still no check for the service the plumber did.And this I 9-20-2018.this is a very bad way to do business no one can help me at the customer service

Service Line Warranties of America's advertising is misleadingIt advertises that its warranty covers the portion of water line and sewer line that is of a home owner's responsibilityThis makes customer thinking that other than the portion that the city covers (which is normally from city upto the streat of the home), all the rest of of the water line and sewer line are covered including the water line and sewer line under the houseHowever this is not the caseIt usually does not include the portion that is under the houseBecause it only covers the portion that is from the street up to the first branch, which could be the first connection to any toilet, kitchen or even just a branching placeThat basically means if anything happen inside a house, it's not coveredWhen I enrolled the service, the sales man in the phone didn't mention anything about above limitation either

Purchased both water and sewage protection online on 10/29/ Company did not indicate that the day waiting period was waived until I received a hard copy bill with a special notification of such waiver I experienced major sewage problems prior to receiving my bill in the mail On November 20, I had to have *** *** Plumbing and Heating excavate and replace about to feet of pipe on the exterior on my house I paid $4,for the repair work On Saturday, November 26, I was instructed by Service Line Warranties call center to submit documentation to Contractor Services division for a review On 2/15/I received an email from a Melissa M*** stating I would receive an email the next day with a copy of a Release of Liability that would start the reimbursement process I received no such document even after I sent multiple emails to inquiry about the status I just would like to receive the necessary documents so that I may be reimbursed since

I WANTED TO PURCHASE A HOME INSURANCE PLAN THROUGH SERVICE LINE WARRANTIES OF AMERICA - SEWER AND WATER LINE COVERAGE ON FEB16, HOWEVER THE AGENT, ALLAN, ONLY ACCEPTED THE SEWER WARRANTY BECAUSE THE WATER LINE WARRANTY IS NOT AVAILABLE IN LAS VEGAS NVI STILL BOUGHT THE SEWER COVERAGE AND EVEN PAID FOR A YEAR I HAVE BEEN HAVING ISSUES WITH HOUSE REPAIRS- SO I DECIDED TO PURCHASE ADDITIONAL COVERAGE THROUGH ANOTHER COMPANY HOMESERVEI PRACTICALLY BOUGHT ALMOST THE TOTAL PACKAGE AND WHEN I SPOKE TO THEIR REPRESENTATIVE TODAY, THE AGENT NAMED STEPHANIE, THAT I CAN NOT HAVE DUPLICATE COVERAGE FOR THE SEWER I WAS SURPRISED HOW SHE KNEW ABOUT MY SEWER COVERAGE AND SHE SAID THAT HOMESERVE AND SERVICE LINE WARRANTIES OF AMERICA AND UNDER ONE BUSINESS UMBRELLA
MY COMPLAINT IS : (1) WHY WAS I NOT INFORMED FROM THE BEGINNING THAT I COULD BUY THE WATER COVERAGE TO HOMESERVE IF SERVICE LINE COULD NOT SERVICE LAS VEGAS? SINCE OBVIOUSLY, THEY HAVE ACCESS TO A COMMON CORPORATE SYSTEM

statement from Service Line Warranties of America does not match what the online account says is owed which is usually $this year $Mailed diffStatement 6/4/and then another later in month both the same amount $account number *** I pay the bill (who is senior citizen) for my mom with her account and I pay online and it stated the amount owed is $so I paid that with my mothers debit card not thinking much of it and also emailed their customer service 6/21/and have not received a response backI looked online here and they are rated at a D+ but on their statements it stated they are a A+ ratingI have used them in the past for a claim and they did comply and I have never had any problems until this year

Was suppose to receive a reimbursement payment of for a sewer clean out on June 3, that I submitted to them on June 5, 2017, it was approve by them thru my Email and receipt
They said they would send a letter off responsibility for the work done and then have me sign the letter and mail it back which I did and I would receive a reimbursement check in ten weeks, I call from 11/9/to 12/6/to ask why I haven't received my check, and all they keep saying they will contacted me with in hours after my Call and never do

for the last or years this company has taken their payment off my visa with no problems, its done automatically last September my payment didn't go through we have been calling this company every month and giving them our visa number to pay the bill, but they say its not working the last time we called them they asked us to send them a cheque to pay our bill I use my visa to buy everything and have never had a problem with it, even when I'm buying goods in the USA I don't understand how an insurance company could have a problem processing visas for months every time we call, they say its not working sound fishy to meand to make matters worse, I got a call from them today and my phone says its from Dehong, Y***, Chinathe number was +*** they want to talk to me about my account their address is ** *** *** *** * *** ***, based out of canonsburg pa and they r calling me from China something is wrong here

I've had both a sewer line and water line warranty with this company for the last yearsToday was the first time I had to file a claim as we had a small hole in the water line coming into the houseLuckily, the hole was in the exposed portion of the pipe just to the inside of the water meter which is why the city of Phoenix said that they could not fix it and it was our responsibility
I contacted Service Line Warranty at 1:PM and there was a plumber at my front door literally within hour
He finished the work, said it was all covered under the warranty and didn't even ask me to sign anything
Can't say anything negative about my experience

Took Out A Plan That Was Suppose To Help If You Had Any Problems With Your Furnace Or Heating System So Last Thursday January 3,The Furnace Stopped Running And We Called A Local Heating Man To Check The Furnace And He Said The Pilot Light Went Out And After Checking It Out He Said I Needed A New Furnace So I Got My Paper Out From HomeServe That’s Suppose To Help If You Have A Problem With Your Heating Stove,Furnace etc So My Son n Law Called Them And After About Hours They Called Back And Said A Company *** Out Of Oakland Md Would Be Out On Friday Morning So They Came And The Gentleman Checked The Furnace And Said He Had To Condemn The Furnace So He Turned The Gas Off Leading To The Furnace And The Power And He Said I Need To Go Out To My Vehicle And Call HomeServe And Let Them No You Need A New Furnace And He Wasn’t Outside Minutes Until A Rep From HomeServe Called And Said The Part Isn’t Covered And It’s Not A Certain Part I Need A New Furnace And After Several Phone Ca

We have an insurance policy with Service Line Warranties of America for coverage for the sewer line between our home and the street, which is not covered by the City of TulsaWe were relieved we had the coverage when our sewer line backed up last week, a few days before ChristmasAs I type this, we have been without any facilities in our home for daysNo toilets, no water, nothingWe have been given the runaround by SLWofA and their approved contractors for almost a weekWe had to cancel Christmas in our home, and we are bordering on unsanitary living conditions for myself (I am weeks pregnant), my husband and our two young month old twin boysWe call over and over only to be told that our request has been escalated and we will receive a callThe plumbing company assigned to us by SLWofA is a small two man shop tasked with servicing upwards of plus families a dayWhen I call other local area plumbers, I've been told that SLWofA won't work with them, because they onl

I had purchased a sewer line warranty from Service Line Warranties - as recommended by my local municipality In October - I had a minor backup The contractor that SLW assigned - *** ***, cabled my sewer line successfully but then did a camera inspection that revealed a break in the line in my front yard Contractor submitted a request to repair my sewer line, telling me that I needed approxfeet of my line replaced and that the work could be done at no out of pocket cost under my warranty Work began in December Contractor mislocated my sewer line and on day of project knocked out my gas line, causing me to evacuate my house and requiring the gas company to dig up more of my yard to fix that break The plumbing contractor left my site at around 1-PM that day On the second day, contractor dug in multiple different locations in the yard trying to find the sewer line unsuccessfully They once again left around 1-PM - stating they were afraid of h

We have used this company for several years now With only one minor exception, their response to our claims has been prompt, professional, and highly satisfactory The service is well worth the minimal cost and has paid for itself many times over

I submitted a payment electronically that was not credited to my account I confirmed payment by the bank, and the bank sent documentation of payment to Service Line Warranties I have called the Customer Service desk five or six times over two weeks with no help and rude treatment (they hung up on me when I asked to speak to a supervisor) I am glad that I don't have a real sewer problem and need them to step up

The company provides insurance for the water and sewer line from the outside gauge to the house incase of leaks We have been paying $a month for this for many years, and especially over the past years, they loose our payments and then bill us for late payments overdue Recently in the past months, they did not credit us with payments, and this month billed us for three months! I paid all of these bills, and have proof in my checkbook, and on my bank statements that they were in fact checked I am thinking that they are a fraud and today told them to discontinue any more "service" I have also recently looked at "reviews " of this company and at least 95% are very negative I know its not a lot of money fortunately, but I refuse to be billed for something that I have paid!

This customer was given a refund of $out of customer service for the issues she experienced on move day. Also, she has already received hours ($432) in free labor on the day of the move Tell us why here

We had been paying for the warranty for about a year when our lines started to back up, they sent two on their “plumbing contractors” to see what the problem was and was told by both that there was no damage to the line When it backed up again for the 3rd time I called and they said I had used my two services for the yearI called a real plumbing company who ran another camera into the line and showed me where the pipe was channeled, both the companies Service Line Warranties Sent out ran a camera and said there was no damageI was forced to pay out of pocket $13,to have a tunnel dug under the slab and the old cast iron piping removedAfter many calls and emails to service line warranties we received a check for $2,The cost of repair was $13,I have been sending emails daily with no response in the last three weeks I believe The policy has me covered up to $8,but the terms and conditions there web site has not been available in months and a request to have the

On 10/5/I made a full payment of $for year's serviceOn 2/14/I called and found out that my October payment was verified but did not get transferred to their "new" billing system Customer service agent said she would contact their billing deptto fix the problem On 4/27/problem still not fixedTalked to customer service again and she put notes on my account to get this resolved In May I received a "past due" notice I paid in full in October and don't owe them anything 5/29/18, I called customer service againProblem still not fixed; customer service agent emailed billing deptto update my account Very bad follby billing dept and supervisors on this account Someone is sitting on their rear ends and not doing their job It has been months and this problem still existsI hate to think what a hassle I would have if I had to file a claim for repair work to be done My advice: RUN away from this companyI would not recommend them to anyone

I HAD TWO ACCOUNTS
ONE WAS WATER AND ONE WAS SEWER
MY SEWER WAS CANCEL ENOUGH I PAID AND CALLED ON FOUR SEAPARATE TIMES REQUESTING FOR INVOICE AND POLICY INFORMATON

I was quoted a move price and then charged an extra hour due to the movers incompetence and refusal to use any dollies or hand-trucks
I was quoted a total price of $for the total move but then was charged a total of $due to the movers incompetenceThey did not use any dollies or equipment during the move that are standard practice according to the person that answers the phones and quotes the moving priceThey claim that it took an extra hour because they had to walk up stairs but most of the furniture was located downstairs where there were no stairsThere was only a love seat and boxes upstairs, everything else downstairsThe movers were extremely slow and had no motivation, moving one tiny item at at timeI even had a family member helping them during the moving process and they still took foreverThe manager had no concern for how slow the movers were and said that they could choose to use proper equipment if they wanted to and that they don't know that's why the