Two Men and A Truck

We moved on 6/7/19. We were originally supposed to have 3 guys, due to the size of the household we were moving. When they showed up, they added 2 more people who were "training" - but we were not being charged additional for their work. I use that term loosely because out of the FIVE guys, who honestly should have had the truck loaded in about an hour or 90 minutes, at most - 3 of them were PLAYING BASKETBALL...out back, with my sons hoop. While they had placed a large wall mirror on the side of said hoop. Since we only had TWO guys working, it took 2-1/2 hours to load the truck.
There were other issues as well: they did not pack the truck full, meaning there was plenty of room on the truck for other items that they did not take. They left A LOT behind, claiming they had no more room. My fiance is legally blind, so he just believed them when they told him this, however Matt (the manager) confirmed to Mike that the truck wasn't full because he had seen a picture.
They get to the new house, they attempt to back in to my driveway, which they couldn't do from the angle they were attempting due to the sharp degree of the turn required to pull off that maneuver. So they parked on the OTHER SIDE of the empty lot beside our house, on the side street. This required them to walk an addition 40-50 yards to even get the items to our house. In an effort to save time, my fiance just told them to put any non-furniture related items straight into the garage. But even with this "time saving" technique, it still took 3 of these guys 4-1/2 HOURS to unload a truck.
They took a 15 minute break, damaged the drywall going upstairs to my bedrooms. and by damaged, I mean GOUGED. I have pictures,
They broke the handle on my stove door. They took a large chunk of wood out of the ORIGINAL wood bedroom door upstairs - this door is original to the home, which makes it 90 years old.
They were handling our items so roughly that the doors were JARRED off of their hinges on my entertainment center! One of which, they just casually leaned against my bushes by my front door and left it there. Thankfully my son saw it and brought it inside before it was damaged further.
The movers were not working as a team. They were all carrying in items individually into the home, then they would all be inside for an extended period of time and come out together. Then, again do the same thing. Sometimes they were only carrying ONE box at a time. One of the movers I witnessed sitting on the side of the truck while the other two guys continued to unload items. This was the same worker that I witness throwing the company's utility dolly against the company truck.
And lets not leave out the fact that they were cussing...in front of my 3 year old. And while they took their break, they were joking around about smoking pot.
We have contacted the regional manager (Matt) and he contacted the franchise owner, but we have not had heard back from anyone about these issues. But we did hear back about them wanting the balance of their money. Well, until these issues or addressed and the price of the move is adjusted, no monies will be exchanged. When we discussed the damages with the manager, he literally dismissed the issue and said "file a claim on that, its not a problem." well, okay....HOW DO WE DO THAT?!?!???
I am beyond disappointed in my experience with this company. I had used them on my previous move, 3 years ago, and that was a totally night and day experience. Those movers were polite, organized and worked as a team and worked SMART. These guys this time worked dumb. They were doing stuff the hardest possible way and made things WAY harder on themselves than they needed to be. We did find out that the company recently underwent new management in the last 3 years, so perhaps that is a huge reason for the discrepancies with our experience.
However, I would NEVER use this company again, nor will I ever recommend them again. If anything, I will save my pictures and show them to whoever says they are considering using them. I am just appalled at the unprofessionalism and blatant disregard for customer service and customer satisfaction that this company has. I am so beyond words and absolutely livid by this whole experience. I will NEVER recommend this business to anyone ever again. And I will do everything in my power to deter people from utilizing your company.

I HAD ARRANGEMENTS SET FOR MOVERS TO COME ON FRIDAY 5/24. OFFICE CALLED ME 20MINUTES BEFORE THEY WERE TO ARRIVE TO STATE THAT THEY CAN'T COME TILL SUNDAY 5/26, I INFORMED THEM THAT SUNDAY WONT WORK FOR ME THAT IF NOT FRIDAY, SATURDAY WOULD HAVE TO DO. THEN WHEN THE 3 GUYS ARRIVED AT OLD PLACE CHECKED INVENTORY, THE 2 BLACK MEN WERE WONDERFUL&POLITE BUT THE WHITE GUY WAS VERY RUDE AND STATED GRATUITY IS MUCH APPRECIATED BEFORE THEY EVEN TOUCHED ONE THING. AFTER GETTING TO NEW PLACE, WHEN THEY WERE BRINGING UP MY BOX SPRINGS, I SAW ABOUT A 4" HOLE AND THEY BROKE MY ANTIQUE TABLE. WHEN I APPROACHED THE WHITE GUY, SINCE HE WAS INCHARGE, HE STATED "I GUESS YOU SHOULD HAVE GOTTEN THE INSURANCE ON YOUR STUFF SHOULDN'T YOU HAVE" REAL COCKY. ALSO, MY DRESSER HAD A BIG SCRATCH/GOUGE IN IT. I CALLED THE OFFICE WHEN THEY LEFT TO ALSO ADVISE THEM THAT I AM MISSING 4 TABLE LAMPS ABOUT 3-3 1/2 FT HIGH. I SPOKE TO SOMEONE AND HE INSISTED THAT THEY WOULD HAVE TO BE AT OLD OR NEW PLACE BUT TRUCK IS EMPTY AND THEY DONT HAVE; NEXT DAY, I WAS GETTING READY FOR WORK, WHEN SOMEONE FROM THEIR OFC CALLED ME 6X BACK TO BACK BUT I DIDN'T HEAR AND WASN'T EXPECTING CALL EITHER. SO WHEN I SAW I MISSED A CALL, I DID CALL BACK AND THEY STATED THEY DID FIND MY LAMPS AND THEY WERE ALREADY AT MY NEW PLACE AND THAT THEY WOULD HAVE TO DRIVE ALL THE WAY BACK TO GIVE ME BUT NO APOLOGY OR ANYTHING FOR THEIR ATTITUDE. I CALLED THE OFFICE TO COMPLAIN ABOUT ALL OF THIS AND SHE TOOK MY NAME AND PHONE NUMBER TO GIVE TO HER MANAGER ON 5-28 AND TODAY IS 6-8 AND I STILL HAVEN'T HEARD BACK FROM THEM.

As advertized!
These guys are good
Very professional
Go out of there way to please

I used to have this company as a warranty company many years ago I let the policy lapse I decided to rejoin this company about months ago WHAT A MADDENING, INCOMPETENT COMPANY I HAVE FOUND THEM TO BE I have NEVER received any communications, statements, invoice from them confirming that I have the protection I have called them about times asking for some proof of service but keep getting brushed off-very nicelyI called two weeks ago and was told that I was set for online notifications and the supervisor would change it and send me a statement NEVER CAME I called today and asked again for a supervisorTHERE WAS NO SUPERVISOR THERE This is the most maddening company I have EVER dealt with I googled today and found *** *** ** and other warranty companies that do the same thing I guess it is time to tell these *** to go away What a rotten, horrible company

I have purchased a waterline service warrantee that appears to be useless I have a water leak and my water bill kept increasing so called for repairs to be made weeks ago The plumber came out, found that the leak was in the yard, dug two holes but has not returned to finish the repair I have called, left messages, call the warrantee company but just get excuses and lame promises I have been turning the water off when not in use to avoid such a high bill

Hello I have Been a customer for years and had great service until this year.I had inches of sewer water in my basement and called service line up and they could not get anyone out foe days so I asked them to let me find a plumber and they got approval from a supervisor for me to get a lic plumber.well I paid the plumber in 5-12-and sent in Copley of bill to them and as of manny phone calls still no check for the service the plumber did.And this I 9-20-2018.this is a very bad way to do business no one can help me at the customer service

Service Line Warranties of America's advertising is misleadingIt advertises that its warranty covers the portion of water line and sewer line that is of a home owner's responsibilityThis makes customer thinking that other than the portion that the city covers (which is normally from city upto the streat of the home), all the rest of of the water line and sewer line are covered including the water line and sewer line under the houseHowever this is not the caseIt usually does not include the portion that is under the houseBecause it only covers the portion that is from the street up to the first branch, which could be the first connection to any toilet, kitchen or even just a branching placeThat basically means if anything happen inside a house, it's not coveredWhen I enrolled the service, the sales man in the phone didn't mention anything about above limitation either

Purchased both water and sewage protection online on 10/29/ Company did not indicate that the day waiting period was waived until I received a hard copy bill with a special notification of such waiver I experienced major sewage problems prior to receiving my bill in the mail On November 20, I had to have *** *** Plumbing and Heating excavate and replace about to feet of pipe on the exterior on my house I paid $4,for the repair work On Saturday, November 26, I was instructed by Service Line Warranties call center to submit documentation to Contractor Services division for a review On 2/15/I received an email from a Melissa M*** stating I would receive an email the next day with a copy of a Release of Liability that would start the reimbursement process I received no such document even after I sent multiple emails to inquiry about the status I just would like to receive the necessary documents so that I may be reimbursed since

I WANTED TO PURCHASE A HOME INSURANCE PLAN THROUGH SERVICE LINE WARRANTIES OF AMERICA - SEWER AND WATER LINE COVERAGE ON FEB16, HOWEVER THE AGENT, ALLAN, ONLY ACCEPTED THE SEWER WARRANTY BECAUSE THE WATER LINE WARRANTY IS NOT AVAILABLE IN LAS VEGAS NVI STILL BOUGHT THE SEWER COVERAGE AND EVEN PAID FOR A YEAR I HAVE BEEN HAVING ISSUES WITH HOUSE REPAIRS- SO I DECIDED TO PURCHASE ADDITIONAL COVERAGE THROUGH ANOTHER COMPANY HOMESERVEI PRACTICALLY BOUGHT ALMOST THE TOTAL PACKAGE AND WHEN I SPOKE TO THEIR REPRESENTATIVE TODAY, THE AGENT NAMED STEPHANIE, THAT I CAN NOT HAVE DUPLICATE COVERAGE FOR THE SEWER I WAS SURPRISED HOW SHE KNEW ABOUT MY SEWER COVERAGE AND SHE SAID THAT HOMESERVE AND SERVICE LINE WARRANTIES OF AMERICA AND UNDER ONE BUSINESS UMBRELLA
MY COMPLAINT IS : (1) WHY WAS I NOT INFORMED FROM THE BEGINNING THAT I COULD BUY THE WATER COVERAGE TO HOMESERVE IF SERVICE LINE COULD NOT SERVICE LAS VEGAS? SINCE OBVIOUSLY, THEY HAVE ACCESS TO A COMMON CORPORATE SYSTEM

statement from Service Line Warranties of America does not match what the online account says is owed which is usually $this year $Mailed diffStatement 6/4/and then another later in month both the same amount $account number *** I pay the bill (who is senior citizen) for my mom with her account and I pay online and it stated the amount owed is $so I paid that with my mothers debit card not thinking much of it and also emailed their customer service 6/21/and have not received a response backI looked online here and they are rated at a D+ but on their statements it stated they are a A+ ratingI have used them in the past for a claim and they did comply and I have never had any problems until this year

Was suppose to receive a reimbursement payment of for a sewer clean out on June 3, that I submitted to them on June 5, 2017, it was approve by them thru my Email and receipt
They said they would send a letter off responsibility for the work done and then have me sign the letter and mail it back which I did and I would receive a reimbursement check in ten weeks, I call from 11/9/to 12/6/to ask why I haven't received my check, and all they keep saying they will contacted me with in hours after my Call and never do

for the last or years this company has taken their payment off my visa with no problems, its done automatically last September my payment didn't go through we have been calling this company every month and giving them our visa number to pay the bill, but they say its not working the last time we called them they asked us to send them a cheque to pay our bill I use my visa to buy everything and have never had a problem with it, even when I'm buying goods in the USA I don't understand how an insurance company could have a problem processing visas for months every time we call, they say its not working sound fishy to meand to make matters worse, I got a call from them today and my phone says its from Dehong, Y***, Chinathe number was +*** they want to talk to me about my account their address is ** *** *** *** * *** ***, based out of canonsburg pa and they r calling me from China something is wrong here

I've had both a sewer line and water line warranty with this company for the last yearsToday was the first time I had to file a claim as we had a small hole in the water line coming into the houseLuckily, the hole was in the exposed portion of the pipe just to the inside of the water meter which is why the city of Phoenix said that they could not fix it and it was our responsibility
I contacted Service Line Warranty at 1:PM and there was a plumber at my front door literally within hour
He finished the work, said it was all covered under the warranty and didn't even ask me to sign anything
Can't say anything negative about my experience

Took Out A Plan That Was Suppose To Help If You Had Any Problems With Your Furnace Or Heating System So Last Thursday January 3,The Furnace Stopped Running And We Called A Local Heating Man To Check The Furnace And He Said The Pilot Light Went Out And After Checking It Out He Said I Needed A New Furnace So I Got My Paper Out From HomeServe That’s Suppose To Help If You Have A Problem With Your Heating Stove,Furnace etc So My Son n Law Called Them And After About Hours They Called Back And Said A Company *** Out Of Oakland Md Would Be Out On Friday Morning So They Came And The Gentleman Checked The Furnace And Said He Had To Condemn The Furnace So He Turned The Gas Off Leading To The Furnace And The Power And He Said I Need To Go Out To My Vehicle And Call HomeServe And Let Them No You Need A New Furnace And He Wasn’t Outside Minutes Until A Rep From HomeServe Called And Said The Part Isn’t Covered And It’s Not A Certain Part I Need A New Furnace And After Several Phone Ca

We have an insurance policy with Service Line Warranties of America for coverage for the sewer line between our home and the street, which is not covered by the City of TulsaWe were relieved we had the coverage when our sewer line backed up last week, a few days before ChristmasAs I type this, we have been without any facilities in our home for daysNo toilets, no water, nothingWe have been given the runaround by SLWofA and their approved contractors for almost a weekWe had to cancel Christmas in our home, and we are bordering on unsanitary living conditions for myself (I am weeks pregnant), my husband and our two young month old twin boysWe call over and over only to be told that our request has been escalated and we will receive a callThe plumbing company assigned to us by SLWofA is a small two man shop tasked with servicing upwards of plus families a dayWhen I call other local area plumbers, I've been told that SLWofA won't work with them, because they onl

I had purchased a sewer line warranty from Service Line Warranties - as recommended by my local municipality In October - I had a minor backup The contractor that SLW assigned - *** ***, cabled my sewer line successfully but then did a camera inspection that revealed a break in the line in my front yard Contractor submitted a request to repair my sewer line, telling me that I needed approxfeet of my line replaced and that the work could be done at no out of pocket cost under my warranty Work began in December Contractor mislocated my sewer line and on day of project knocked out my gas line, causing me to evacuate my house and requiring the gas company to dig up more of my yard to fix that break The plumbing contractor left my site at around 1-PM that day On the second day, contractor dug in multiple different locations in the yard trying to find the sewer line unsuccessfully They once again left around 1-PM - stating they were afraid of h

We have used this company for several years now With only one minor exception, their response to our claims has been prompt, professional, and highly satisfactory The service is well worth the minimal cost and has paid for itself many times over

I submitted a payment electronically that was not credited to my account I confirmed payment by the bank, and the bank sent documentation of payment to Service Line Warranties I have called the Customer Service desk five or six times over two weeks with no help and rude treatment (they hung up on me when I asked to speak to a supervisor) I am glad that I don't have a real sewer problem and need them to step up

The company provides insurance for the water and sewer line from the outside gauge to the house incase of leaks We have been paying $a month for this for many years, and especially over the past years, they loose our payments and then bill us for late payments overdue Recently in the past months, they did not credit us with payments, and this month billed us for three months! I paid all of these bills, and have proof in my checkbook, and on my bank statements that they were in fact checked I am thinking that they are a fraud and today told them to discontinue any more "service" I have also recently looked at "reviews " of this company and at least 95% are very negative I know its not a lot of money fortunately, but I refuse to be billed for something that I have paid!

This customer was given a refund of $out of customer service for the issues she experienced on move day. Also, she has already received hours ($432) in free labor on the day of the move Tell us why here