U S Direct Express

Complaint: ***
I am rejecting this response because:I have been told repeatedly by the Social Security Administration, that this company is NOT associated with them They are their own entity! Yes, they do accept downloaded monies from Social Security Administration, but they are not part of this government administration If you contact the Social Security Administration, they will confirm this (***) ***-***.They are attempting to hide, in fact when I spoke to Direct Express directly on several occasions, it was confirmed that they have no control about when Social Security deposits the monies to consumer accounts and are NOT directly connected to that government administration, so for this person to attempt to make statements to you, makes me wonder if I chose the right company to handle my monies
Regards,
** ***

Revdex.com,
I have received an update from management at Direct Express that Ms*** claim was approved on 2/26/16. Her card was credited $and a letter mailed to her explaining her card was creditedIn summary, Ms*** complaint has been resolvedSincerely,
*** *** ***
*** ***
Comerica Incorporated
Corporate Quality Process

Complaint: ***
I am rejecting this response because: That is the number I have called multiply times and still no results
Regards,
*** ***

Revdex.com,
I have forwarded Mr***'s additional information to Direct Express management. Mr*** will receive a letter disclosing the outcome of the investigation
Sincerely,
*** *** ***
*** ***
Comerica Incorporated
***

Complaint:***
I am rejecting this response because: While the response is acceptable for now, I do not want to close this communication. I also have not heard from Detective *** since my last conversation with Mrs***-*** mid April. My last conversation with Detective *** on the same day as with Mrs***-*** was to inform me that she had spoken with someone at Direct Express and was subpoenaing them for copies of their investigation because Direct Express's investigation was in conflict with her physical investigation, just as per Direct Express, the statement I made was in conflict with their investigation. I refrain from contacting Mrs***-Reeves and Detective *** so much because I know I'm not the only victim these entities have to deal with. My case is important to me and I DO WANT MY MONEY REFUNDED, but here in *** ** where I live are major criminal acts such as murder, missing people, robberies, etc., and fraud may be on the back burner of Detective*** case load. And I sure, as mediator between the consumer and Direct Express (and possibly other companies), Mrs***-*** cannot devote all of her time to my case. I am truly a victim of fraud. This happened in January and it is now the end of May. If my life or my livelihood depended on this money, I would be dead! I declare and declare again and again, I HAVE NEVER GIVEN ANYONE THIS PIN NUMBER AND NO ONE HAS EVER HAD POSSESSION OF MY CARD.
Regards,
*** ***

Complaint: 1***
I am rejecting this response because:
Regards,
*** ***
I am requesting a investigation concerning this robbery, concerning my call to direct express and also a picture of the person who used my card at the ATMI have no reason to file a police reports if it don't happen

Complaint: ***
I am rejecting this response because:
Regards,
I have contacted them numerous times and still not resolved
*** ***

Revdex.com,I have been informed by Direct Express Management that they have spoken to Mr* *** and are working on resolving his notification issues. Direct Express has engaged their IT group to work with the Mr* *** to test his number and phone carrier with success. I am awaiting confirmation regarding root causes and that the notifications are free of errors.In summary, Mr* *** is working with Direct Express and the notification process has been corrected but I am waiting for confirmation that there have been no errors.Meanwhile, please encourage Mr* *** to contact me directly if he has any questions or concerns.Sincerely,*** *** ***
*** ***Comerica Incorporated***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may
contact Direct Express directly by calling *** and they will be happy to work with them to resolve their issue.Please note that I have forwarded Cynthia Bauer's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

RevDex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction ratingThe cardholder
may contact Direct Express
directly by calling 888-741-and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded *** *** complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issuesSincerely, *** *** *** Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by *** * ***. Ms*** is concerned about fees she has been assessed to her Direct Express card. I have escalated her complaint to management at Direct Express to review and
contact Ms***.Please encourage Ms*** to contact me if she has any questions.Sincerely,*** *** *** ***Comerica Incorporated313.***

Complaint: ***
I am rejecting this response because: I have already talked to two supervisors got hung up by one of themim sure their just going to tell me the same thing that their so called investigation could not find any errors of fraudthat if I have any new information or documentation to let them knowlet me ask this what documents do you need to get this reversed? I bet you give everyone the run around with no intentions of helping us outwell what your doing is not right and im going to get to the bottom of itive already contacted the attorney general ive made a police reportnow im going to contact my local news channel and go public this is goverment money that thiefs are taking from daughter who is on social securityhow can $be taken from an atm machine from an address thats not even validthey told to contact the merchant I would dont you think I would have already done thatThere is no merchant! its a made up address when making my police report you have to put the address where the incident took placeI did and they said that it was not a valid addressso im disgusted and fed up ive done my part now its time direct express get their stuff together and do there job
Regards,
*** ***

This company is terrible, horrible customer serviceTakes over days to get a card!! I would not recommend direct express especially for the disable or elderly!!

Complaint: ***
I am rejecting this response because: The fraudulent claim has not been taken care of and it's been months and week?
Regards,
*** ***

Just letting your know that I put in an complaint last with against Direct Express, now everything is solvedSo close the case and
thank you

Revdex.com,Direct Express Cardholder Advocacy Group spoke with RONALD *** concerning his issues. I have been informed that his claim was paid on October 30, 2017. Additionally, the Cardholder Advocacy Representative assured Mr*** his calls would be requested and reviewed for quality evaluation and training purposesSincerely,*** *** ***Vice PresidentComerica Incorporated

Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***
I have contacted them several times no help at all the ***
also received a call from a specialist I forwarded the information requested and told to contact her back and left messages and there's been no further contact and then called the *** and was advised there wasn't a person by that name at the company! There business practices are awful no two people have the same knowledge of the one service they have or provide!

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder
satisfaction ratingThe cardholder may contact Direct Expressdirectly by calling *** and they will be happy to work with them toresolve their issue.I have escalated MrMinor's complaint to management at Direct Express to review his complaint and contact him.Sincerely,*** *** ***Vice PresidentComerica IncorporatedCorporate Quality Process Department

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***