U S Direct Express

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded Jerome Gray complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have requested that Direct Express management reach out to Ms [redacted] as soon as possible to discuss her concerns and dispute.Sincerely, [redacted] Vice PresidentComerica Incorporated***.***.***

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the RevDex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I was contacted today by [redacted] from Comerica BankI was impressed by her understanding and compassion, and by the hard work she had already done to resolve my complaint before contacting meShe was a shining light in the midst of this very difficult situation! I am satisfied with the resolution of this complaint Regards, [redacted]

Revdex.com,I have been informed by Direct Express that Ms [redacted] ***'s dispute has been re-opened and is under review The following is an timeline of her dispute:10/13/14: Dispute was opened for multiple alleged unauthorized transactions totaling $1,that occurred between 10/10/through 10/08/2014.10/28/14: Claim was closed denied since no dispute paperwork, additional information is needed for the investigation11/03/14: Dispute paperwork was received11/07/14: Additional information was receivedThe claim has been reopened and is currently pending completion of the investigation Ms*** will be notified by Direct Express of the outcome of the investigation.Please encourage Ms [redacted] to contact me directly if she any questions or concerns.Sincerely, [redacted] [redacted] Comerica Incorporated[redacted]

Complaint: [redacted] I am rejecting this response because: (1) A fraud was committed; (2) I sent in an appeal of the decision and a letter requesting documentation upon which the denial was made and have not received; (3) the investigating detective spoke with [redacted] of US Direct Express who stated transactions were made, the detective went to the location to investigate and found that [redacted] is an ATM machine and unfortunately there were no cameras; (4) the detective called the number on the ATM machine and spoke with a person who read off the transaction and there were no purchases on that card, only a balance inquiry and he faxed her the transaction sheet from the 18th through the 20th of January; (5) the detective called Direct Express but was unable to speak to anyone without my consent so we did a 3-way call for the detective to relay the results of her investigation. The detective spoke with a [redacted] of the Fraud unit, the detective identified herself and gave her badge number. [redacted] was very short and rude to the detective and hung up on her. The detective was trying to get information in order to send a subpoena for records and for who did the investigation because the detective found conflict in the investigation of Direct Express. We did another 3-way call and spoke with Evelyn of the Fraud unit who gave the detective the PO Box address for US Direct. The detective has sent a subpoena and stated she will contact me once she hears from Direct; (6) the information for which Direct states the transaction was made against my account may be appear correct to them, but it is totally untrue. As I stated before, I did not make those transactions and ABSOLUTELY ONE HAVE, HAD NOR HAS EVER HAD MY CARD OR MY PIN. Whoever did this must have replicated my card information from the internet or some other establishment and if a pin was used, they replicated that too! I don't know whether or not I will get my money returned to me, but the fact is I am a victim of fraud. Even the amounts themselves and the timeframe in which they occurred should have been a red flag of something illegal. I am being treated unfairly and what I am going through to get my funds returned in totally unreasonable. It makes no sense that I would fraud my own card. Fraud is very widespread in this day and age, and while I thought I might never be a victim I find myself being accused of victimizing myself. Regards, [redacted]

RevDex.com, I have asked Direct Express management for an update on this complaint. Sincerely, [redacted] Vice President Comerica Incorporated

RevDex.com,I am in receipt of the complaint submitted to your agency by [redacted] f. [redacted] is concerned about a dispute she filed on her Direct Express Card. I have escalated her complaint to management at Direct Express to review. ***... [redacted] will be contacted by Direct Express once the investigation process has been completed.Please encourage [redacted] to contact me if she has any questions or concerns.Sincerely, [redacted] Vice PresidentComerica Incorporated [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] *** Mr [redacted] is concerned about a dispute he filed on his Direct Express card I have escalated his complaint to management at Direct Express for investigation Mr [redacted] will be notifed by Direct Express once the review is completed.Please encourage Mr [redacted] to contact me if he has any questions.Sincerely, [redacted] Comerica Incorporated[redacted]

Complaint: [redacted] I am rejecting this response because: I talked with a lady named *** She told me that [redacted] .com had documents with my information that I was the one who made these charges to my child disability, even after there was a merchant that contacted Direct Express about a breech in their service They never told me who the merchant was who reported too them but they sent me a new card in the mail because of these fraudulent charges but still will not credit the funds back to the card that they took off, put back on and took off again They are in the wrong and refuse to help in any way They should not be able to have federal checks directly deposited to any of their cards and Social Security should remove them from their website and being a good and safe option for the elderly retired, sick or poor This is illegal I would like to add that [redacted] .com is a Fraud, as wellThey stole or bought credit card information and take what they like This is illegal, as well Regards, [redacted]

Revdex.com, I have been informed by Direct Express management that the payment for has posted [redacted] ’s accountSincerely, [redacted] Vice President Comerica Incorporated [redacted]

Complaint: [redacted] I am rejecting this response because:I don't thank that there was an actual investigation and I feel cheated as a woman with disabled twins that receive there Benifits monthly through the company and nothing is being done about there stolen moneyAnd because of a discrepancy with dates and purchased merchandise that I have no part in and provided accurate proof.I haven't been refunded .I know that the company is currently under investigation because of hundreds of other disabled individuals who have been ripped off as wellThe Treasury dept has been informed of this as well Regards [redacted]

Complaint: [redacted] I am rejecting this response because: Thank YouYou have successfully scheduled a Phone appointmentWe estimate this appointment will take 1-hours.Your appointment will be on Thursday, June 19, 2014, at 10:a.mCentral Time.We will call you at the phone number you provided: [redacted] Please make sure you are near this phone minutes before the scheduled time of appointmentIf you need to cancel or reschedule your appointment, please have this information with you and call our toll-free number, [redacted] (TTY [redacted] )SSA representatives are available Monday through Friday from a.mto p.m.Please begin gathering the documents we may need to complete your applicationVisit the following pages to help you prepare.For Disability: [redacted] For Retirement or Medicare: [redacted] For Supplemental Security Income: [redacted] Thank YouYou have successfully scheduled a Phone appointmentWe estimate this appointment will take 1-hours.Your appointment will be on Thursday, June 19, 2014, at 10:a.mCentral Time.We will call you at the phone number you provided: [redacted] Please make sure you are near this phone minutes before the scheduled time of appointmentIf you need to cancel or reschedule your appointment, please have this information with you and call our toll-free number, [redacted] (TTY [redacted] )SSA representatives are available Monday through Friday from a.mto p.m.Please begin gathering the documents we may need to complete your applicationVisit the following pages to help you prepare.For Disability: [redacted] For Retirement or Medicare: [redacted] For Supplemental Security Income: [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:the business has been looking into and closing file since February ! I'm years old living on $a month and need my money returned asap! Regards, [redacted] tuu

Revdex.com, It is my understanding that Ms [redacted] has been in contact with Direct Express management who is assisting in resolving her issueAdditionally, I have left Ms [redacted] a voice message to contact me if she needs further assistanceSincerely, [redacted] Vice President Comerica Incorporated

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Sincerely, [redacted] Vice PresidentComerica IncorporatedCorporate Quality Process Department

On 9/27/I [redacted] got an email response to my complaint and it said I would be hearing from someone on it they also wanted me to call the [redacted] personally and I tried but they wouldn't give me a number wonted me to write to her.I have sent tow forms to them and they have said they have not gotten either one of them but yet they wont me to keep sending forms and letter only for them to tell me they didn't get it.this is so messed up!All I wont is for them to get my money back that someone took from me.They told me both sites were fake sites but yet they don't wont to help me in getting my money back that this person took from me

Complaint: [redacted] I am rejecting this response because: I am going to sue for the harassment and belittling and mocking by this company's representativesNo one, disabled or otherwise, should have to put up with service like I receivedThis company should have no part in the operation with government fundsIt sickens me Regards, [redacted] ***

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] concern involves his Direct Express Card Direct Express suspended access to his card due to call on 03/18/ A person (appears to be a woman) called the Direct Express Call Center not knowing the account information and not passing the verification processThe caller was informed to fax two forms of identification to have the suspension lifted On 04/04/Mr [redacted] provided two valid forms of identification and the suspension was removedMr [redacted] was informed why his card was suspended; he stated he does not know this person; therefore, an alert was placed on the account Please encourage Mr [redacted] to contact me directly if he has any further questions or concerns Sincerely, [redacted]