Ulta Salon Cosmetics & Fragrance, Inc.

Thanks for the opportunity to respond to Ms *** complaint regarding items recently purchased and our return policy In order to resolve this matter we have sent Ms*** a gift card and provided the feedback to our brand vendorWe apologize
for any inconvenience this may have caused. Best Regards,*** *** Guest Service Advocate

Thanks for the opportunity to respond to Ms*** complaint regarding a recent ulta.com order In order to resolve this matter we have refunded Ms*** for the amount requested and sent her a gift cardWe truly apologize for any inconvenience this may have
caused. Best Regards,*** *** Guest Service Advocate

Thanks for the opportunity to respond to MsC*** complaint regarding receiving someone else's emails. In order to resolve the issue we partnered with our email marketing team to un-merge the accountsAt this time the issue has been resolved and MsC*** will no longer receive anyone
else's emails notificationsWe apologize for the inconvenience this may have caused. Best Regards,Niara C***Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10964476, and find that this resolution is satisfactory to me
Sincerely,
Michele ** ***Hello: Ulta gave me another gift card for $This matter is settled and can be closed.Thank you SO much for your help! If I wouldn't have filed the complaint with your office, I feel I would not have been treated as fairlyI went through a lot with this and am glad it is resolved.Thanks again.Sincerely,Michele ** ***

Thanks for the opportunity to respond to Ms*** complaint regarding her returned Ulta.com order. In order to resolve the issue we have processed a refund in the amount of the order, and advised we would honor the sale prices if she replaced the orderWe apologize for the
inconvenience this may have caused Best Regards, Niara *** Ulta Guest Services

Thank you for the opportunity to respond to Ms*** complaint.We have attempted to contact Ms*** without success However we have confirmed that she was refunded for the $paid for the service If she she has additional concerns, we would be happy to discuss further. Best
Regards,*** ***Senior Manager, Guest Services

Thanks for the opportunity to respond to Ms*** complaint regarding a recent ulta.com order In order to resolve this matter we have refunded Ms*** in full for the order total and sent a gift cardWe truly apologize for any inconvenience this may have
caused.Best Regards,Armilia *** Guest Service Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Amanda S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
But I will never again order online again from this websiteThe way customer service handled this was very unprofessional as if I was not telling the truthI was on the phone for minutes and still no one believed what I was sayingI posted a picture in my Instagram and someone suggested contacting Revdex.comI never done this before but thanks to them I got recognitionI amvery stressed with this situation Ulta should believe their customersthis would never happen in Sephora and by the way you have thieves working for you who ever is packing the orders is stealing fromyou sad about this you lost a customer and I already let many people know since my Instagram account is public
Sincerely,
Ana ***

Thanks for the opportunity to respond to Ms*** complaint regarding damages to personal property while visiting us in store. In order to resolve the issue we have entered a claim to our insurance company for resolutionMs*** will be contacted by an adjuster to resolve the
matter, we apologize for the inconvenience this may have causedwhile visiting us Best Regards,*** *** Guest Service Advocate

Initial Business Response /* (1000, 5, 2015/09/16) */
Thank you for the opportunity to respond to this complaint
We have confirmed that Ms*** was able to visit another store and was provided with a much better experienceWe do apologize for her original experience and will be addressing
the issue with the individual and District ManagerAdditionally we are sending Ms*** a gift card as a gesture of goodwill
Best Regards,
Ron ***
Guest Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Revdex.com Customer Relations Advocate: We received your letter regarding the above-referenced complaint from MsJill ***. As an initial matter, we’d like to thank Ms*** for contacting Ulta Salon, Cosmetics & Fragrance, Inc(“Ulta Beauty”) through the RevDex.com (“Revdex.com”)Ulta takes all customer concerns very seriously and appreciates the time Ms*** has taken to let us know about her experience Ms***’s complaint expresses concern about her ability to place orders on Ulta Beauty’s website and requests that Ulta Beauty identify why she is unable to do soThe credit card number associated with Ms***’s use had been previously flagged on Ulta Beauty’s website with our stopping a different customer from making a purchaseAccordingly, Ulta Beauty attributed this use to Ms***’s credit card as wellUlta Beauty will continue to review to further entangle this situation We trust that the information in this letter fully addresses the concerns of the Revdex.com and Ms*** regarding this issuePlease feel free to contact Ulta Beauty’s Customer Service Department using phone number ***.***.*** if you have further questions or concerns. Sincerely, Ron *** Guest Service Manager Ulta Salon, Cosmetics & Fragrance, Inc

Thanks for the opportunity to respond to Ms*** complaint regarding her recent Ulta.com order In order to resolve this matter we have refunded Ms*** in full for her order totalWe apologize for the inconvenience this may have caused. Best Regards,Armilia *** Guest
Service Advocate

Thanks for the opportunity to respond to Ms*** complaint regarding her recent unsuccessful order attempts with Ulta.com. The issue has recently been resolved by allowing Ms*** to place future orders with Ulta.com, provided she follows Ulta's ordering guidelines.
Best Regards, Niara *** Ulta Guest Services

Thanks for the opportunity to respond to Ms*** complaint regarding lost orders from Ulta.com order In order to resolve the issue we have refunded Ms*** in full for one of her missing orders and added the rewards points back to her rewards account for the second missing order
We apologize for the inconvenience this may have caused.Best Regards,*** *** Guest Service Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for the opportunity to respond to *** ***' complaint. *** *** has indicated to us that she willing to accept a gift card instead of a refund We will be issuing the gift card to resolve this issue. Best Regards,*** ***Guest Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***