Ulta Salon Cosmetics & Fragrance, Inc.

June 14, 2016   Revdex.com Customer Relations Advocate Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue, Suite 3120 Chicago, IL 60611   Re:       Case No. [redacted]...

                        Customer [redacted]   Dear Revdex.com Customer Relations Advocate:   We received your letter dated May 24, 2016, regarding the above-referenced complaint from [redacted].  As an initial matter, we’d like to thank Ms. [redacted] for contacting Ulta Salon, Cosmetics & Fragrance, Inc. (“Ulta Beauty”) through the Revdex.com (“Revdex.com”). Ulta Beauty takes all customer concerns very seriously and appreciates the time Ms. [redacted] has taken to let us know about her experience.   On Friday, June 3, 2016, a member of Ulta Beauty’s Guest Services Team was able to identify and correct the issue that was preventing Ms. [redacted] from placing online orders at [redacted]. Ulta Beauty has sent Ms. [redacted] a gift card as a token of appreciation for her patience in allowing Ulta Beauty to correct this issue.   We trust that the information in this letter fully addresses the concerns of the Revdex.com and Ms. [redacted] regarding this issue. Please feel free to contact Ulta Beauty’s Guest Services Team at [redacted] if you have further questions or concerns.      Sincerely,       [redacted] Senior Manager, Guest Service Ulta Salon, Cosmetics & Fragrance, Inc.

Thank you for the opportunity to respond to Ms. [redacted] complaint.While we are currently unable to cancel orders once they are submitted we have refunded Ms. [redacted] in full on January 2, 2016.We do apologize for any inconvenience that she experienced.Best Regards,[redacted]Senior Manager, Guest...

Services

Thank you for the opportunity to respond to [redacted] complaint. After investigating it was discovered that the error occurred at our store but we have partnered with our marketing team to ensure future emails will be addressed correctly.  Additionally, we advised [redacted] to create a...

new account and we then transferred all of her points to her new account. We do apologize for any inconvenience [redacted] experienced. Best Regards,[redacted]Guest Service Manager

Thank you for the opportunity to respond to [redacted] complaint. Tracking information indicates that her packages were delivered on December 9th.  We have made multiple attempts to contact [redacted] to confirm whether she received her packages but have been unsuccessful. Best...

Regards,[redacted]Guest Services Manager

Thanks for the opportunity to respond to Ms. [redacted]'s complaint regarding her recent ulta.com order issue. To resolve this issue we have sent Ms [redacted] a gift card for the full order total on 8/27/2016 and confirmed it has been received. We apologize for any inconvenience that this may...

have caused.Best Regards,Armilia [redacted] Guest Service Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  [redacted]

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding the Platimnum Bag that was promised to her for her qualifying Ulta.com order.    In order to resolve the issue we have sent Ms. [redacted] a Platinum Perks gift bag. We apologize for the inconvenience this may have...

caused.   Best Regards, [redacted] Ulta Guest Services

Thank you for the opportunity to respond to [redacted] complaint. To resolve this issue we have refunded her order in full. Best Regards,[redacted]Guest Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10971474, and find that this resolution is satisfactory to me.
Sincerely,
Lorena [redacted]

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her recent salon service.    In order to resolve the issue we have refunded Ms [redacted] in full. We apologize for any inconvenience this may have caused.    Best Regards, [redacted] Ulta Guest...

Services

Thanks for the opportunity to respond to Ms. J[redacted] complaint regarding late fess assessed with her Ulta Rewards credit card.    In order to resolve the issue we have offered the cover any late fees and charges assessed with Ms. J[redacted] credit card. We provided the contact info for her to...

reach out to a supervisor to discuss her credit status, as we would not have access to this information. We requested that she attaches her fees so we can send her a check to cover them.    Best Regards, Niara C[redacted] Ulta Guest Services

Thank you for the opportunity to respond to Ms[redacted] complaint. ULTA often has limited time promotions.  While it is impossible to determine how popular a particular promotion will be we attempt have sufficient stock to last the length of the promotion.  Unfortunately, there are...

times when the popularity of particular items exceed our expectations.  We apologize for any inconvenience that Ms. [redacted] experienced and have sent her a gift card as a gesture of goodwill. Best Regards,[redacted]Senior Manager, Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Susan [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her Ulta.com order.    In order to resolve the issue we have refunded Ms. [redacted] order in full. We apologize for the inconvenience this may have caused.   Best Regards, [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms. N[redacted] complaint regarding her missing refund for an in store purchased that was returned to our warehouse.    In order to resolve the issue we have requested a check for $43.70 for Ms. N[redacted] We also educated her on the return policy when...

purchasing items in store. We apologize for the inconvenience this may have caused.   Best Regards, Niara C[redacted] Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10960414, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thanks for the opportunity to respond to Ms. T[redacted] complaint regarding missing samples from a recent Ulta.com order.    In order to resolve the issue we have sent Ms. T[redacted] a deluxe sample gift bag, in addition to the original samples that were requested. We apologize for the...

inconvenience this may have caused.   Best Regards, Niara C[redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her expired rewards points.   Per the terms and conditions of our loyalty program, if Platinum status is not maintained for the year, points will expire when they're not used in allotted redemption time. We...

apologize for the inconvenience this may have caused.   Best Regards, [redacted] Ulta Guest Services