Ulta Salon Cosmetics & Fragrance, Inc.

Thanks for the opportunity to respond to Ms*** complaint regarding an issue with her Ulta.com order. In order to resolve the issue, Ms*** was issued an additional electronic gift card to cover the discount amount applied to the original orderWe apologize for any inconvenience
this may have caused. Best Regards,Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Tatiana T***

Revdex.com:I am waiting to receive the check in the mail Today's
date is June, 10th
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me so long as receive the check in the mail soon
Sincerely,
*** ***

Thanks for the opportunity to respond to Ms*** complaint regarding a recent in store purchase In order to resolve this matter we have provided Ms*** with a gift card for the missed promotions offer and added the rewards apoints back to her rewards account that were usedWe
apologize for the inconvenience this may have caused. Best Regards,*** *** Guest Service Advocate

Thanks for the opportunity to respond to MsP*** complaint regarding an item purchased In order to resolve the matter for MsP*** we confirmed that we would not flag her profile on another company's hosting siteWe apologize for any inconvenience this may have caused. Best
Regards,Armilia C*** Guest Service Advocate

Thanks for the opportunity to respond to MsR*** regarding her recent Ulta.com order In order to resolve the issue we refunded MsR*** for the full amount of the orderShe will need to update her profile as the incorrect address is still associatedWe apologize for the
inconvenience this may have caused Best Regards, Niara C*** Ulta Guest Services

Thanks for the opportunity to respond to Ms*** complaint regarding her recent Ulta.com order#G In order to resolve the issue, Ms*** has received a $E-gift card as well as a refund from the bank for the full amount of the orderWe've educated Ms
*** on our order process advising how saved profile information is transferred to submitted orders unless edited during the order processWe have explained our inability to edit order address information after submission to ensure the correct expectation is set moving forward Best Regards, Sakina *** Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The BUSINESS IS COMPLETELY RUDEI HAD TO REACH OUT TO THEM SEVERAL TIMES FOR A RSPONSEAND I DO NOT NEED THEIR HANDOUT "giftcard." HAVE BETTER CUSTOMER SERVICETRAIN YOUR EMPLOYEES AND THOSE IN CUSTOMER SERVICE AND ESPECIALLY THE RUDE SUPERVISOR MIA IN ADVOCATE CUSTOMER SERVICENO THANK YOU ULTA.
Sincerely,
* ***

Thanks for the opportunity to respond to Ms.H*** complaint regarding her recent in store purchase at our City of Industry Ulta Beauty locationIn order to resolve the issue, we have explained that our online coupon offer must be printed using the online link if intended to be used in store
We have set the appropriate expectation with Ms.H*** regarding the need to have any coupon offers in hand and the inability of our store staff to provide any discount without the coupon present at the point of saleWe've confirmed the pricing and placement of the Hairdo item Ms.H*** mentioned was priced incorrectly at the time of her visit, and confirmed per our records, the item was recently returned in store for creditWe have assured Ms.H*** her feedback was escalated and sent an E-gift card for appeasementWe apologize for any inconvenience this may have caused. Best Regards,Sakina W***Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have replied various times to ulta customer service and I still have not resolved anythingAt this point I really don't know what else to do, I'm already put of almost $dollars and products I can't use because I had a reaction to themSo what else can I do besides replying to them every time!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a recent salon service.    In order to resolve the issue we have offered to send Ms. [redacted] a check for a partial refund of services. We apologize for the inconvenience this may have caused.   Best...

Regards, Niara [redacted]3 Ulta Guest Services

We spoke with Ms. [redacted] on November 19th and have advised that she should be able to place orders within 24 hours. We apologize for any inconvenience that she experienced. Best Regards,[redacted]Guest Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Brandi [redacted]

Thanks for the opportunity to respond to Ms[redacted] complaint regarding a recent salon services at Ulta Beauty.       In order to resolve this matter we have requested that a check be mailed to Ms. [redacted] for the amount of the services performed. We truly apologize for any...

inconvenience this may have caused.Best Regards,Armilia [redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her processing error.     Due to a violation of terms and conditions, Ms [redacted] will not be able to place an order with Ulta.com. We apologize for the inconvenience this may have caused.   Best Regards, [redacted]...

Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However I need a check to be made to Jessica R[redacted]. L[redacted] is my ex husbands last name 
Sincerely,
Jessica R[redacted]

Complaint: [redacted]
I am rejecting this response because: You have not told me the reason of HOW I violated terms and conditions to be able to dispute properly that I have NOT violated any terms and conditions.  Telling me I violated terms and conditions without clear explanation is not an acceptable response as I am not able to dispute this claim without knowing the reasoning behind it.
Sincerely,
[redacted]