Ulta Salon Cosmetics & Fragrance, Inc.

In order to further assist the guest, we've partnered with the credit card company for insight on the issue with her associated points. We apologize for the inconvenience this may have caused.   Best Regards, Niara C[redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms. H[redacted] complaint regarding her dissatisfaction with our standard shipping method.   In order to resolve the issue we have forwarded her concerns accordingly, and advised her of our expedited shipping options for an additional charge on Ulta.com. We...

apologize for the inconvenience this may have caused.   Best Regards, [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her recent Ulta.com order.    In order to resolve the issue we have reshipped Ms. [redacted] order at no additional cost to her. We apologize for the inconvenience this may have caused.   Best Regards, N[redacted] C[redacted]...

Ulta Guest Services

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a recent ulta.com order.      To resolve this issue we have refunded Ms. [redacted] order in full as well as reshipped the missing items. We apologize for any inconvenience that this may have caused.Best...

Regards,[redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a recent salon services completed.       In order to resolve this matter we have refunded Ms. [redacted] for the services completed and sent her a gift card. We truly apologize for any inconvenience this may have...

caused. Best Regards,[redacted] Guest Service Advocate

Based on Ms. [redacted] original response we had understood that she would be filing a dispute with her credit card company.  However after hearing that she had not done so we contacted her today to confirm that we are refunding her in full to resolve this issue. Once again, we apologize for any inconvenience. Best Regards,Ron [redacted]Guest Services Manager

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]