Ulta Salon Cosmetics & Fragrance, Inc.

Thanks for the opportunity to respond to Ms.  [redacted] complaint regarding a recent Ulta.com online order.              In order to resolve this matter we have reshipped Ms. [redacted] order and refunded her for the items that are now out of stock. We also...

have sent a gift card, we apologize for any inconvenience this may have caused. Best Regards,[redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a BOGO offer and her Guest Services experience.   In order to resolve this matter we are providing Ms. [redacted] a break down of how the BOGO promotion took effect in her order and sent her a gift card for the...

inconveniences caused. We apologize for the inconvenience this may have caused. Best Regards,[redacted]Guest Services Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A refund to the original card I used and a gift card would be satisfactory.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 The company resolved the matter and returned the points balance along with providing a gift card for the sales promotions missed. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/16) */
Thank you for the opportunity to respond to Ms. [redacted]' complaint.
Unfortunately, ULTA Beauty does not have the system capability to cancel an order and we can only refund once the order has shipped. To resolve this issue we have refunded...

the order in full.
We apologize for any inconvenience Ms. [redacted] experienced.
Best Regards,
[redacted]
Guest Service Manager

the guest has since been back into the salon for correction services as well as she confirmed that she was refunded for the correction service. The reference number indicates that the store’s DM has attempted to reach the gst on several occasions without success.

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding an incomplete Ulta.com order.    In order to resolve the issue we have refunded Ms. [redacted] the full amount of her order and sent an appeasement for her inconvenience.   Best Regards, [redacted] Ulta Guest...

Services

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her experience in one of our store locations.   In order to resolve the matter for Ms. [redacted] we have reached out to discuss this matter further. We apologize for any inconvenience this may have caused. Best Regards,Armilia [redacted] Guest Service Advocate

Thank you for the opportunity to respond to Ms. [redacted] complaint.  I apologize that we did not provide a response sooner. Upon investigation we confirmed that Ms. [redacted] was contacted by the District Manager on or about December 19th.  At that time the DM apologized for the...

interaction and explained that salon prices do vary.  The DM invited Ms. [redacted] back to the store for a personalized shopping experience and she accepted.   Best Regards,[redacted]Guest Services Manager

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her recent Ulta.com order.       In order to resolve the issue we have refunded Ms. [redacted] the amount charged to her debit card and sent her a gift card for the remaining amount of the order. We...

apologize for the inconvenience this may have caused.Best Regards,[redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms. R[redacted] regarding a missing refund for an unsatisfactory salon service..    In order to resolve the issue we have requested a check for Ms. R[redacted] service. We will provide her with the tracking info once it has been shipped. We...

apologize for the inconvenience this may have caused.   Best Regards, Niara C[redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding missing samples from an online order. In order to resolve the matter we shipped Ms[redacted] a deluxe sample gift bag  on December 29, 2016 via [redacted] overnight service. The [redacted] tracking information [redacted] confirms the package was delivered to the address Ms[redacted] provided on December 30, 2016. We apologize for any inconvenience this may have caused. Best Regards,[redacted] Guest Service Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Can you please follow-up and ensure previous points I was supposed to receive are credited? Thanks!
Sincerely,
Janette F[redacted]l

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a missing refund of her shipping cost from a recent Ulta.com order.    In order to resolve the issue we have processed Ms. [redacted] a refund of the shipping cost paid at the time her order was placed. We...

apologize for the inconvenience this may have caused.   Best Regards, [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms. T[redacted] complaint regarding the trouble she expereinced pacing an order on Ulta.com.   In order to resolve the matter for Ms. T[redacted] we have cleared the bad attempts, she will now be able to place an order successfully. We truly apologize for...

the inconvenience this matter has caused. Best Regards,Armilia C[redacted] Guest Service Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for the opportunity to respond to Ms. [redacted]'s complaint.When we contacted Ms. [redacted] she informed us that she had already had her hair correct and requested store credit so that she purchase product for her hair.  We agreed to send her a gift card to resolve the issue.Best...

Regards,Ron [redacted]Guest Services Manager

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a recent visit at our Oak Brook location.          In order to resolve this matter we have sent Ms. [redacted] a gift card, and our District Manager contacted the Ms. [redacted] to discuss the matter as well. We...

were advised by the Distrct Manger that the matter was resolved. We truly apologize for any inconvenience this may have caused. Best Regards,Armilia [redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her recent Ulta purchase.    We reached out to Ms [redacted] to resolve her issue, she advised she went through her bank for resolution.    Best Regards, [redacted] Ulta Guest Services