Ulta Salon Cosmetics & Fragrance, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Paula T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThis is all I wanted, and this all could have been avoided, I wanted nothing more nothing less, lessons in customer service need to be taken by a select few
Sincerely,
Darlene Z***

hanks for the opportunity to respond to Ms*** complaint regarding missing points from her Ultamate Rewards account In order to resolve the issue we have advised Ms*** that the approperiate team is investgating the matterWe are adding the missing points back to her
rewards account and sending a gift cardWe apologize for the inconvenience this may have caused.Best Regards,*** *** Guest Service Advocate

Thanks for the opportunity to respond to Ms*** complaint regarding her recent ulta.com order issue. To resolve this issue we have offered to provide a prepaid shipping label to Ms*** in order to ship the extra order back to us and be refundedUnfortunately we have not be
able to reach Ms*** successfully.We apologize for any inconvenience that this may have caused.Best Regards,*** *** Guest Service Specialist

Thanks for the opportunity to respond to Ms*** complaint regarding a recent Ulta.com order In order to resolve this matter we have refunded Ms*** in full for the order and sent a gift card as an apologyWe truly apologize for any inconvenience
this may have caused. Best Regards,*** *** Guest Service Advocate

Thanks for the opportunity to respond to Ms*** complaint regarding a free gift promotional offer along with her recent ULTA.com order To resolve this issue we have sent her an electronic gift card for the estimated value of the gift and confirmed that it has been received We
apologize for any inconvenience that this may have caused Best RegardsArmilia ***Guest Services Specialist

Thanks for the opportunity to respond to Ms L*** complaint regarding a recent salon service. In order to resolve the issue we have requested a check in the amount of $as requested by Ms L*** We apologize for the inconvenience this may have caused
Best Regards, Niara C*** Ulta Guest Services

Per Ms*** request, a representative for our corporate office contacted her to further discuss her concerns and apologize for her experience At the end of the conversation Ms*** indicated that there was nothing additional that she wanted at this time. Best Regards,*** ***Guest Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as they follow through
Sincerely,
*** ***

Thank you for the opportunity to respond to Ms*** complaint To resolve this issue we have refunded her in full for the value of her gift cards.Best Regards,*** ***Senior Manager, Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Revdex.com Customer Relations Advocate: We received your letter regarding the above-referenced complaint from MrAndrew ***As an initial matter, we’d like to thank Mr*** for contacting Ulta Salon, Cosmetics & Fragrance, Inc(“Ulta Beauty”) through the Revdex.com (“Revdex.com”)Ulta
Beauty takes all customer concerns very seriously and appreciates the time Mr*** has taken to let us know about his experienceMr***’s complaint expresses concern about his ability to place orders on Ulta Beauty’s website and requests that Ulta Beauty identify why he is unable to do soAs set forth in Ulta Beauty’s Online Terms and Conditions, Ulta Beauty reserves the right to revoke someone’s ability to make purchases online if (s)he fails to follow the program’s terms and conditions. Included within the online terms and conditions is the explicit prohibition on resale of products purchased by Ulta BeautyReselling is defined as “purchasing or intending to purchase any item from Ulta.com for the purpose of engaging in a commercial sale of that item with a third party.” (The complete terms and conditions are available at http://www.ulta.com/ulta/common/user_agreement.jsp)In this instance, Mr***’s account reflects a large number of big dollar purchases in a short period of time; specifically, over $25,within four months, which gives Ulta Beauty a reasonable basis on which to conclude these purchases were made for resale rather than intended personal useTo protect Ulta Beauty and its merchandise vendor relationships, Mr***’s ability to make purchases online was revoked. We trust that the information in this letter fully addresses the concerns of the Revdex.com and Mr*** regarding this issuePlease feel free to contact Ulta Beauty’s Guest Services Department using phone number if you have further questions or concerns. Sincerely, Ron *** Guest Service Manager Ulta Salon, Cosmetics & Fragrance, Inc

Complaint: ***
I am rejecting this response because: for one I had asked the address to be changed, the customer representative said she would have to cancel the order and replace the order with the new address I said that was fineBut then all of a sudden the order can not be changed? How is that possible? At this point i'm just going to file a police report because I'm out over 200$, the UPS won't reimburse me, and Ulta won't reimburse meWhy should I have to file with my credit card company that has nothing to do with this? Even if so they did send the package to the *** *** address, I went to pick up the package that was supposed to be delivered there and guess what, nothing thereSo I let ups know and they can't do anything about it because that package was " sure post "Ulta doesn't even cover customers packages, shows how much they care about getting the package delivered and secure to their customersGood to know where we stand with this companyEver since speaking to Mia from Ulta corporate it became very clear their customers are their least concern, and so is our hard earned money because she showed no sympathy and was in anyway helpful at allSo thank you Ulta for showing your true colors, and losing a customer.
Sincerely,
Michelle ***

Complaint:
I am rejecting this response because:yes, I am buying not only for myself, but also for other people in Israel that can't buy online at ULTA.com and do want their productsULTA doesn't let people from Israel buy and sure won't ship to IsraelULTA are banning Israelthis is not rightSo I am buying for them and ship it to Israel to their addressthis way they can enjoy ULTA's productsi asked the person who called me yesterday what is the real reason? I am surely can buy at the store as many as I want so why not give me the comfort and the benefits of buying online? as more benefits my customers receive, the more they will shop at ULTA.comi was told that it is OK once the store see "my face" and know I am a real person.my suggestion is - I will go to the store, sign anything they want to show that I am a real person and let me have the comfort of buying online and not run to the store every week
Sincerely,
Shachar ***

Thanks for the opportunity to respond to Ms.N*** complaint regarding a missing refund. We have been advised the refund check cleared on 11/We apologize for any inconvenience. Niara C*** Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I guess this is their way of saying everything has been corrected? I certainly hope so, or I will file again.
Sincerely,
Ruth C***

Thanks for the opportunity to respond to Ms*** complaint regarding the trouble she experienced placing an order on Ulta.com In order to resolve the matter for Ms*** we have cleared the bad attempts, she will now be able to place an order successfullyWe truly apologize
for the inconvenience this matter has caused. Best Regards,Armilia *** Guest Service Advocate

Initial Business Response /* (1000, 5, 2015/05/04) */
Thank you for the opportunity to respond to *** complaint
We have reshipped her missing items and an alternate gift bag
Best Regards,
***
Guest Services Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/05/04)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***