Ulta Salon Cosmetics & Fragrance, Inc.

Thanks for the opportunity to respond to Mr. [redacted] complaint regarding a recent orders placed on Ulta.comTo resolve this issue we have refunded each order in question in full. We apologize for any inconvenience that this may have caused.Best Regards,Armilia [redacted] Guest Service Specialist

Thanks for the opportunity to respond to Ms. M[redacted] complaint regarding the shipping delay with her Ulta.com order.    In order to resolve the issue we've refunded Ms. M[redacted] in full for her order. We apologize for the inconvenience this may have caused.   Best Regards, Niara...

C[redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms. [redacted] complaint about her recent Ulta.com order.    In order to resolve the issue we have offered to send Ms. [redacted] a refund for the full amount of the order and an egift card as an apology. Best Regards, [redacted] Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Mica [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I will close this out since it's a waste of my time to continue, they call when I'm at work and they say they are only available until 430pm. She was asking for my rewards # for the bill, she clearly has no idea why I was complaining and didn't read the complaint. It's done, just close this out!

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Rebecca M[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Rocksann [redacted] Hello,   I am not satisfied with Ulta's reply. Once again they only provided me with the phone. I already called the number prior to even reaching out to their corporate office and prior to filing this complaint.    I still don't understand how I applied in Ulta for an "Ulta" product but they have no way of contacting their credit card agency they use for their own credit card? Seems like a huge disconnect if I got a Credit Card through Bank of America I would believe that they would have communication with all lines of their business.  Sincerely, Rocksann [redacted]

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her recent Ulta.com order.    In order to resolve the issue we have reshipped Ms. [redacted] order at no additional cost to her. We apologize for the inconvenience this may have caused.   Best Regards, N[redacted] Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
How soon should I receive my refund? 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a recent salon service.    In order to resolve the issue we have refunded Ms. [redacted] in full for her unsatisfactory salon service.   Best Regards, [redacted] Ulta Guest Services

We were able to speak with the guest regarding the matter and apologized for the inconvenience the matter has caused, the guest confirmed that she never paid for the original salon service and we did attempt to fix the color. It was recommend that she wait as to not further damage her hair, I spoke with the guest this afternoon and have agreed that we will pay for her next color service at our salon, guest was advised that once she goes in for her appointment to contact GS specialist [redacted] directly so we a gift card can be processed for her to pay for the services however we would not provide additional color services at no cost the guest agreed and stated that would be fine closing case

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her recent Ulta.com order. To resolve this issue we have advised Ms [redacted] in order to be refunded she will need to dispute the charge with her bank as the order shows delivered to the address she entered when the order was submitted. Ms. [redacted] stated she will dispute the charge with her bank. We apologize for any inconvenience that this may have caused.Best Regards,Armilia Caples Guest Service Specialist

Thank you for the opportunity to respond to [redacted] complaint. To resolve this issue we have provided him with a gift card for the full value of the order. We do apologize for any inconvenience. Best Regards,[redacted]Guest Services Manager

To resolve this issue we have provided Ms. [redacted] with a gift card for the value that she requested.Best Regards,Ron [redacted]Guest Services Manager

Thanks for the opportunity to respond to Ms. R[redacted] complaint regarding her inability to successfully process an order with Ulta.com.    Ms. R[redacted] has been advised she will no longer be able to place an order on Ulta.com due to a violation of the terms and conditions. Those terms...

can be found by visiting http://www.ulta.com/ulta/[redacted]  Best Regards, Niara C[redacted] Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I would like to point out however, that this entire matter could have been avoided. I believe that my gift card was not sent until I opened this claim. Seeing as how my email address has never changed and I only received my gift card after much ado, I find no other viable explanation.
Further, I would like to point out that [redacted] was dishonest in her notes to my file. The line was certainly not disconnected. She cut me off and sent me to the customer survey line when she did not like the questions I was asking her about this transaction.
Lastly, I specifically asked Utla to contact me via their online survey request. They did not. We did not need to take it to this level to achieve resolution. My claim was responded to on the last possible day. Coincidence? I think not.
I know these comments will not be read, nor replied to. However. I want them to be part of the record for this transaction.
Sincerely,
[redacted]

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding earning points under the Ultamate Rewards loyalty program.     In order to resolve the issue we have sent Ms. [redacted] an Ulta Beauty eGift card worth the $ value of the point value she seeks, $30.00. We...

apologize for the inconvenience this may have caused.   Best Regards, [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms. D[redacted] complaint regarding missing items in her  Ulta.com order.    In order to resolve the issue we've reshipped the items to Ms. D[redacted] We apologize for the inconvenience this may have caused.   Best Regards, Niara C[redacted]...

Ulta Guest Services