Ulta Salon Cosmetics & Fragrance, Inc.

Thank you for the opportunity to respond to Ms. [redacted] complaint.   Firstly, I apologize for the way this issue was initially handled.  We have since contacted Ms. Hodschavan and agreed to refund her in full for her original order and replace the order including the free...

gift. Best Regards,[redacted]Guest Service Manager

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding salon services completed in one of of store locations.   In order to resolve this matter we are providing Ms. [redacted] a gift card and correction services performed at no additional cost. We apologize for the...

inconvenience this may have caused. Best Regards,[redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms.  [redacted] complaint regarding a visit to our Princeton store location.            In order to resolve this matter we have provided Ms [redacted] wth a gift card and addressed her concerns with our staff. We truly...

apologize for any inconvenience this may have caused. Best Regards,[redacted] Guest Service Advocate

Thanks for the opportunity to respond to Harini [redacted] complaint regarding charges resulting from an order attempt. Harini [redacted] has notified us that their account has been credited back charges for this order attempt. We apologize for the inconvenience this may have caused. Best...

Regards,Genesis [redacted]Ulta Guest Services

Based upon the portion of our Terms and Conditions below we will not be allowing Ms. [redacted] to place future orders on ULTA.com: Purpose of Sales.  “All sales of products by ULTA.com are limited to
personal use and may not, without the express prior written approval of
ULTA.com, be made...

in conjunction with any resale or commercial use. We reserve
the right to limit quantities to normal retail purchases.”Order Acceptance/Shipping
Terms/Refunds.  “Ulta.com also
reserves the right, in our sole discretion, to either prohibit sales or limit
quantities of sales to dealers or resellers. For purposes of this Agreement,
reselling shall be defined as purchasing or intending to purchase any item from
Ulta.com for the purpose of engaging in a commercial sale of that same item
with a third party.” Best Regards,Ron [redacted]Guest Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her recent store visit.    We reached out to Ms. [redacted] to advise her that the purchase made on 4/8/2017 did not qualify her for the free brow service.   Best Regards, [redacted] Ulta Guest Services

Complaint: [redacted]
I am rejecting this response because: ulta did refund the money but never sent a gift card. It took 4 days and multiple requests for my money back.
Sincerely,
[redacted]

Thanks for the opportunity to respond to Ms. P[redacted] complaint regarding her post being flagged by Ulta Beauty.    We sent a follow-up response to Ms. P[redacted] to advise the post was flagged due to a direct violation of the DMCA. Ms. P[redacted] listed an item for sale on a third party website and claimed it was purchased from Ulta Beauty, however it was an exclusive of [redacted] She was provided an explanation of how she violated in detail.   Niara C[redacted] Ulta Guest Services

To resolve this issue we are providing Ms. [redacted] with a refund check for the full amount of purchase. Best Regards,[redacted]Guest Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a recent ulta.com order.      To resolve this issue we have reshipped Ms. [redacted] order and confirmed that it was delivered, we have also sent a gift card for the inconvenience.  We apologize for any...

inconvenience that this may have caused.Best Regards,Armilia [redacted] Guest Service Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me upon receiving the refund check. Uta has promised refund checks in the past and never sent them. Please keep this case opened until the refund check has been received. As of today, I have no tracking number. Sincerely, 
Patricia R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Carol H[redacted]

Complaint: [redacted]
I am rejecting this response because: I have sent them response emails and they went a week without calling. They called me on the 29th and I missed their call I tried calling back 3 times now and no answer. This issue has still not been resolved. I told them I work nights and it's like they purposely call during the early morning when I told them I sleep during the morning and the best time to reach me is in the afternoon 
Sincerely,
[redacted]

Thank you for providing the opportunity to address Ms.[redacted] salon complaint, however, we've attempted reaching out to her on several occasions to offer resolution without any success. We have requested Ms.[redacted] to provide a specific date and time that she can be reached as of 7/18/16 with no...

response. We've provided contact information and office hours for the guest to reach out for resolution to this matter.   Best Regards, [redacted]GUEST SERVICES SPECIALIST

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding her recent store visit. To resolve this issue we have removed all Ms. [redacted] personal information from the rewards account that was created and update it to inactive status. We apologize for any inconvenience that this...

may have caused.Best Regards,[redacted] Guest Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jennifer H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Angela C

Thank you for the opportunity to respond to Ms. [redacted]' complaint. To resolve this issue we have put together similar bag of samples and shipped them overnight. We do apologize for any inconvenience. Best Regards,Ron [redacted]Guest Service Manager