Ulta Salon Cosmetics & Fragrance, Inc.

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to respond to Ms***'s complaint
We apologize for the inconvenience that she experienced while attempting to redeem her birthday giftWe have provided her with code that she can use to redeem the gift
during her next visitAdditoinally, we will address the issue with the store staff
Best Regards,
*** ***
Guest Services Manager

We have refunded in full for all orders that we are aware of being returned to ULTA If Ms*** can provide more specifics on the orders or items she feels have not been refunded we would be happy to investigate further.Best Regards,*** ***Senior Manager, Guest Services

Thanks for the opportunity to respond to Ms*** complaint regarding her recent refund at one of our store locations To resolve this issue we have provided Ms*** with a gift card in the amount of the refund. We apologize for any inconvenience that this may have
caused.Best Regards,*** *** Guest Service Advocate

Thanks for the opportunity to respond to MsFrank's complaint regarding her experience in our Redding store location In order to resolve the matter for Ms*** we have forwarded the feedback to the store's Distrct Manager for coachingWe also provided Ms*** with a gift card, we
apologize for any inconvenience this may have caused. Best Regards,Armilia *** Guest Service Advocate

Thanks for the opportunity to respond to Mr*** complaint regarding a recent Ulta.com order In order to resolve this matter we have refunded Mr*** in full for his order and sent a gift cardWe truly apologize for any inconvenience this may
have caused. Best Regards,*** *** Guest Service Advocate

Thanks for the opportunity to respond to Ms*** complaint regarding a recent salon services performed at our McHenry store location In order to resolve this matter we will be sending Ms*** a refund in the form of a checkWe truly apologize for any inconvenience this may have
caused. Best Regards,*** *** Guest Service Advocate

Thanks for the opportunity to respond to Ms*** complaint regarding a lost order she placed on Ulta.com In order to resolve this matter we have provided Ms*** with a gift card for the order amountWe truly apologize for any inconvenience this may have
caused. Best Regards,*** *** Guest Service Advocate

Thank you for the opportunity to respond to Ms*** complaint.We are very interested in speaking with Ms*** and attempting to resolve this issue for her However, we have made several attempts to contact her via phone and email without success Best Regards,***
***Senior Manager, Guest Services

Thanks for the opportunity to respond to Ms*** complaint regarding her recent ULTA.com order To resolve this issue we have advised that Ms*** will need to dispute the charge with her credit card company, as the address the order was shipped to is her correct billing address
We apologize for any inconvenience that this may have caused Best Regards, Armilia *** Guest Service Specialist Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thanks for the opportunity to respond to Ms*** complaint regarding an order placed on Ulta.com In order to resolve this matter we have reshipped the order to Ms*** We truly apologize for any inconvenience this may have caused. Best Regards,***
*** Guest Service Advocate

Thank you for the opportunity to respond to *** *** complaint We apologize for any inconvenience that she experienced and have addressed her concerns with the store staff, DM, and corporate personnel.To resolve this issue the General Manager contacted *** *** and invited her to return
to the store so that she could return her products. Best Regards,*** ***Guest Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you
Sincerely,
Harini ***

Thank you for the opportunity to respond to *** *** complaint. We are truly sorry for any inconvenience her recent salon service caused To resolve this issue, we are issuing her a full refund for her service. Once again we apologize for her experience. Best Regards,***
***Guest Services Manager

Thank you for the opportunity to respond to Ms*** complaint While are advertisements display a variety of products the exclusions on our coupons are indicated on the coupon disclaimer We apologize if this has caused any confusion The most recent 20% off coupon does allow
redemption most of our Prestige cosmetics however We have sent a new coupon to Ms*** that she can use on a future purchase.Once again we apologize for any confusion or inconvenience. Best Regards,*** ***Guest Services Manager

Thanks for the opportunity to respond to Ms*** complaint regarding her Ulta.com order In order to resolve the issue we have confirmed with Ms*** that she was charged only one tie for the order we have also conformed the order was delivered to the correct address per the
*** tracking numberWe have contacted Ms*** one 1/and 1/and have yet to receive a response back, we apologize for the inconvenience this may have caused.Best Regards,*** *** Guest Service Advocate

Thanks for the opportunity to respond to MsF* complaint regarding her Ultamate Rewards Account and Credit Card account association In order to resolve the matter for MsF* we have submitted a request to our IT team to link the accounts correctly so she can earn points
automaticallyWe truly apologize for the inconvenience this matter has caused. Best Regards,Armilia C*** Guest Service Advocate

Thank you for the opportunity to respond to Ms*** complaint. When we contacted Ms*** recently she advised that she had already began the dispute process with her credit card company Unfortunately since the dispute was filed we will need to allow the process to be
completed. Best Regards,Ron ***Guest Services Manager

Thanks for the opportunity to respond to Ms*** complaint regarding her recent ULTA.com order To resolve this issue we have reshipped her order via expedited shipping and confirmed that it has been received We apologize for any inconvenience that this may have caused
Best Regards, *** *** Guest Service Specialist

Thank you for the opportunity to respond to Ms*** complaint. We have confirmed that her pending holds have been reversed and advised her to please re-check the billing address and credit card information as she should be able to place an order now. Best Regards,Ron ***Guest
Services Manager