Ulta Salon Cosmetics & Fragrance, Inc.

Thank you for the opportunity to respond to Ms. [redacted] complaint. We has attempted to contact Ms. [redacted] via phone and email on three occasions in an attempt to confirm that a refund was offered to her.  We have yet to receive a response to date.Best Regards,Ron [redacted]Guest Services...

Manager

Revdex.com: I received my refund.  Thanks for your help.
Sincerely,
Alicia N[redacted]

Thanks for the opportunity to respond to Ms. Z[redacted] ** complaint regarding her missing item with her Ulta.com order.    In order to resolve the issue we have sent  Ms. Z[redacted]  this free product. We apologize for the inconvenience this may have caused.   Best Regards,...

Niara C[redacted] Ulta Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Kimberly [redacted]

Thank you for the opportunity to respond to Ms. Perkins complaint. Firstly, we apologize for the inconvenience that she experienced with her recent ULTA.com order.  Upon investigation we have confirmed that we shipped a replacement order to her which was delivered on December 8th.  In...

addition we sent new samples.   Once again, we apologize for any inconvenience. Best Regards,[redacted]Guest Services Manager

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding receiving damaged items form a recent Ulta.com order.   In order to resolve the issue we have refunded Ms. [redacted] account and replaced the Ulta Gift Card redeemed on this order. We apologize for the...

inconvenience this may have caused. Best Regards,[redacted]Ulta Guest Services

Thanks for the opportunity to respond to Ms. S[redacted] complaint regarding a recent order from Ulta.com. In order to resolve the matter for Ms. S[redacted] we have refunded the order in full back to the original form of payment. We truly apologize for the inconvenience this matter has...

caused. Best Regards,Armilia C[redacted] Guest Service Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lisa [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Carolyn M[redacted]

Thank you for the opportunity to respond to Ms. [redacted] complaint.After further research our records indicate that the orders were received in our warehouse however the return was outside of our 60 day return policy for refunds.  Therefore, the guest was provided with a gift card for the total...

of both orders, $120 on 4/28/16.If Ms. [redacted] needs these gift cards reissued, we can remove the funds from the original and send her a replacement.Best Regards,[redacted]Senior Manager, Guest Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and don't find it satisfactory because of the following reason there is no incorrect address showing in the profile and the way you express yourself in the email was worst than the customer service, but I want you out of my life forever and will end it here unless I have more issues with my bank account. Revdex.com please close the matter and thank you for your excellent service maybe you should teach Ulta some of it.
Sincerely,
Elizabeth R[redacted]

Thanks for the opportunity to respond to Ms. S[redacted] complaint regarding an unsatisfactory salon service.    In order to resolve the issue we have requested a check for the amount of her services, minus the tip. We apologize for any inconvenience this may have caused.   Best...

Regards, Niara C[redacted] Ulta Guest Services

I am just verifying that Ulta flagged my listing for MY purchase from [redacted] because I made a mistake and said I bought it from Ulta.  I am asking WHERE does this make sense on what they were accusing me of, which was copyright infringement, which was my whole issue with them reporting me in the first place.  They are fraudulently accusing people. So, I will go ahead and accept their response but this is a sheisty way of business and there are PLENTY of people who will no longer support them now.  However, I am sure they could care less.  Revdex.com, you can close this one out now.  Thanks for the help. Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Jessicah P[redacted]

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding salon services rendered on 1/1/2017.    In order to resolve the issue we have offered to refund her the full amount paid for her services. Guest was happy with resolution.  Best Regards, [redacted] Ulta...

Guest Services

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a recent return processed in our Duluth store location.    In order to resolve this matter we will be sending Ms. [redacted] a refund in the form of a check, we have also provide a gift card as an apology. We truly...

apologize for any inconvenience this may have caused. Best Regards,[redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a visit to our Phoenix store location.            In order to resolve this matter we have provided Ms [redacted] wth a gift card and addressed her concerns regarding out of stock items at this...

location. We truly apologize for any inconvenience this may have caused. Best Regards,[redacted] Guest Service Advocate

Tell us why here...Thanks for the opportunity to respond to Ms. [redacted] complaint regarding a missing item from her Ulta.com order.   In order to resolve the issue Ms. [redacted] was reshipped the missing product. We apologize for the inconvenience this may have caused. Best...

Regards,[redacted]Ulta Guest Services

Thanks for the opportunity to respond to Ms. H[redacted] complaint regarding her missing Ulta.com order.    In order to resolve the issue we have refunded Ms. H[redacted] in full. We apologize for the inconvenience this may have caused.   Best Regards, [redacted] Ulta Guest Services