Ultra Fast Keto Boost Reviews (%countItem)
Ultra Fast Keto Boost Rating
Address: 3201 W Hillsborough Ave #153201-1378, Tampa, Florida, United States, 33684-9001
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I tried to return the productbut was told that it would not arrive in time for the 30 days return policy. I recieve the product 20 days ago.
I purchased the product 9/20 received it 10 days later in the mail. tried it not satisfied with the results and tried to return it. turns out you have to return it 30 days from purchase, and have no time to let it work. I payed by credit rd which they charged me a discounted price for 5 bottles which the ad said buiy 3 get to free
just refund the full purchase price
I contacted the company to request a cancellation or refund; I was offered a 40% refund or I could have full refund less $5 restocking
I 'placed an online order' on Sat. 10/12/19 for Ultra Fast Keto Boost as advertised on Facebook. I quickly changed my mine after some online research and called to have my order cancelled only to be told that it had already shipped although the alleged company by its own advertising DOES NOT SHIP on Sat, Sun, or major holidays. I was offered a 40% refund of $198.70 that had ALREADY BEEN CHARGED AGAINST MY BANK ACCOUNT-on a Sat. or I could wait to receive the product for a full refund. The product arrived on Friday Oct. 18, 2019. I called immediately to transact a full refund. The operator told me the steps to take and that I would receive a refund for $173.70. When I questioned the discrepancy, I was THEN told there was a $5 restock fee per bottle(there were 5). After 25 min of trying to get some resolution, I demanded to speak with a supervisor. The alleged supervisory claimed that she would not waive the restocking fee and she "was sorry if the other operator misinformed me." Having been in retail banking for 10 yrs., middle management, I KNEW that a supervisor did have the authority to make those exceptions to resolve a customer complaint. The "supervisor" for UFKB kept saying she 'was unable to do that.' When I asked for the name of the company's president and the corporate address, this same 'supervisor' stated that she was not able to give me that information-it 'is against company policy.' When I asked for the address repeatedly, she finally gave me the very same address she had given to me for RETURNS. I asked about the address from which the product was allegedly mailed(3201 Hillsborough Ave 153201-1378, Tampa FL 33684)this supervisor said she had no knowledge of that address. Further researched the Tampa address to find that it also had an 'F' grade from the Revdex.com.
This alleged company is nothing but fraudulent and a scam.
Additionally, I sent an email to the address on the website and have yet to hear from the Customer Service dept.
I record my phone conversation of 10/18/19 with UFKB and their representatives.
I would be satisfied with a refund o $193.70 which would be purchase price less $5/restocking fee as stated by Ricarla, Operator #*** at UFKB
Oct 13, 2019, 11:07 PM
to support
I DO NOT want this product. I do not believe this is a legitimate business--after over 45 min. on the telephone to mobile phone #888-970-0686.
I spoke with an Operator # 143 who stated that I called #844-704-1211. The call began at 9:37 pm and was NOT RESOLVED by 10:10:25 pm EDT. The operator refused to give my call to a supervisor. All that was offered was a 40% refund of the original purchase price of $198.70.
***
11:06 pm
10/13/2019
Tue, Oct 22, 11:06 AM
to me
Ohio Attorney General
October 22, 2019
***
Re: Ultra Fast Keto Boost
Complaint #: ***
Dear ***:
Thank you for filing your complaint with the Ohio Attorney General's Office. We realize that consumers rely on our office to help resolve their concerns and we will strive to assist you as best we can.
Within the next 10 days, you will be contacted by a complaint specialist regarding our Informal Dispute Resolution (IDR) process. The IDR process involves the following:
A complaint specialist will be assigned to guide you through the IDR process.
Your complaint will be forwarded to the business and the business will be asked to respond.
Should a response from the business be received, that response will be forwarded to you.
If you and the business disagree, we work with both parties to try to reach a compromise.
This process will continue until the matter is resolved or until a compromise cannot be reached.
IDR is a voluntary process which requires cooperation from all parties.
We always make multiple attempts to contact a business and encourage it to participate in the IDR process. While we hope the business chooses to participate, if it does not, your complaint will still be retained in our complaint system and may be used to help us identify patterns of bad business practices that may lead to future action by our office.
Thank you again for contacting the Ohio Attorney General's Office. We look forward to working with you.
Very respectfully yours,
***
Ohio Attorney General
***
Please note that your complaint and all related documents are public records under Ohio's public records law.
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945216 Ultra Fast Keto Boost
2019 UFKB Scam
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***
Wed, Oct 23, 10:27 AM
to me
Ohio Attorney General
October 23, 2019
***
Re: Ultra Fast Keto Boost
Complaint #: ***
Dear ***:
Thank you for contacting the Ohio Attorney General's Office. My name is ***, and I am the Consumer Protection Specialist assigned to your complaint.
You recently received a letter from our office explaining the Informal Dispute Resolution (IDR) process. We are now set to begin IDR and, in order to best serve you, we please ask that you:
Send our office a copy (not originals) of all documents you have relating to your complaint, including copy of charges and dispute filed with bank.
If the business contacts you directly, forward that information to us.
Update our office with any new information or any information that has changed.
Inform us if your complaint is resolved through other means.
Whenever possible, please communicate electronically. If you have provided us with an e-mail address, that will be our primary method of communication with you.
To promptly address your concerns, we have already sent a copy of your complaint to the business along with a letter requesting a response. Should we receive a written response, we will forward that to you. Please understand that while we have reached out to the business, sometimes it may require multiple attempts to contact them or to receive a written response.
Please feel free to contact our office should you have any questions. Again, thank you for contacting the Ohio Attorney General's Office.
Very respectfully yours,
***
Ohio Attorney General
***
Please note that your complaint and all related documents are public records under Ohio's public records law.
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USPS eReceipt
2019 UFKB Scam
x
[email protected]
Thu, Oct 24, 3:54 PM
to ***
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Product Qty Unit Price Price
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PM 2-Day 1 $8.00 $8.00
Padded FR Env
(Domestic)
(LAS VEGAS, NV 89148)
(Flat Rate)
(Expected Delivery Day)
(Saturday 10/26/2019)
Certified $3.50
(USPS Certified Mail #)
(*** )
Return Receipt $2.80
(*** )
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Total: $14.30
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Debit Card Remit'd $14.30
(Card ***)
(Account #:***)
(Approval #)
(Transaction #:***)
(Receipt #:***)
(Debit Card Purchase:$14.30)
(Cash Back:$0.00)
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Tracking Number: ***
Your item was delivered to the front desk, reception area, or mail room at 12:38 pm on October 29, 2019 in LAS VEGAS, NV 89148.
Status
Delivered
October 29, 2019 at 12:38 pm
Delivered, Front Desk/Reception/Mail Room
LAS VEGAS, NV 89148
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Tracking History
October 29, 2019, 12:38 pm
Delivered, Front Desk/Reception/Mail Room
LAS VEGAS, NV 89148
Your item was delivered to the front desk, reception area, or mail room at 12:38 pm on October 29, 2019 in LAS VEGAS, NV 89148.
October 28, 2019, 6:53 pm
Delivery Attempted - No Access to Delivery Location
LAS VEGAS, NV 89113
October 26, 2019, 8:38 am
Out for Delivery
LAS VEGAS, NV 89148
October 26, 2019, 8:16 am
Delivery Attempted - No Access to Delivery Location
LAS VEGAS, NV 89148
October 26, 2019, 3:00 am
Arrived at Unit
LAS VEGAS, NV 89113
October 26, 2019, 2:07 am
Arrived at USPS Facility
LAS VEGAS, NV 89113
October 26, 2019, 1:46 am
Departed USPS Regional Facility
LAS VEGAS NV DISTRIBUTION CENTER
October 26, 2019, 12:19 am
Arrived at USPS Regional Destination Facility
LAS VEGAS NV DISTRIBUTION CENTER
October 25, 2019, 1:01 am
Arrived at USPS Regional Origin Facility
*** OH DISTRIBUTION CENTER
October 24, 2019, 3:51 pm
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***, OH 45840
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USPS(r) Item Delivered, Front Desk/Reception/Mail Room ***
2019 UFKB Scam
x
[email protected]
Tue, Oct 29, 3:57 PM
Hello ***, Your item was delivered to the front desk, reception area, or mail room at 12:38 pm on October 29, 2019 in LAS VEGAS, NV 89148. Tracking Number:
[email protected]
Tue, Oct 29, 3:57 PM
to me
USPS Logo
Hello ***,
Your item was delivered to the front desk, reception area, or mail room at 12:38 pm on October 29, 2019 in LAS VEGAS, NV 89148.
Tracking Number: ***
Page 1 of 1
The company never resolved BUT a charge back I'd filed worth my bank finally was approved. In full.
I ordered thru an ad showing $4.50 per bottle with free shipping. Gave my CC info and later the same day rec'd an invoice via email showing quantity (1) Buy 3 get 2 free with no amount. I checked my bank info and found a charge of $202.67 from Keto. I immediately got on the phone and tried for 3 days to reach a rep, never spoke to anyone, only rec'd recordings "all reps are busy assisting other customers", "your call is important to us, please continue to hold", "your call will be answered in the order it was received", etc. I DID NOT PLACE AN ORDER FOR 5 BOTTLES OF A PRODUCT I HAVE NO IDEA WOULD WORK OR NOT, THIS COMPANY IS RUNNING A SCAM!!!!
Don't order from them. 30 day money back guarantee is only $49 they will give you back. Scam.
Buy 2 get 3 free they still charge you for all 5!!! $196! Should of only been $39.70
I also have the same issue. I did not have the chance to review or confirm the order. As soon as I put in my card number it processed the order. no review of the amount was displayed. nothing free. After 2 day I got someone on the phone and I told her I was refusing this ordering and wanted my refund due to this false advertising. I am hoping my bank stops the payment. JK then she tried to offer me two free bottles.
This has not helped me with weight management at all! I have been taking this 3x's a day for 2 weeks now. I called to request a refund and after 2 calls, a disconnect and a agent arguing with me regarding my experience with this supplement, I was finally given an RMA #. I was shocked to see the $198.70 charge to my card, when I thought I would be charged $39.70 for buy 3 get 2 free. I think this is a SCAM. I gave it 1 star, because I had to.
Purchased these pills for what I thought was a reasonable price to find out this company charged almost $200.00 for these pills. 30 seconds after placing the order, customer service refused to cancel my order. Informed me I had to wait for the product to arrive before return. Received product, called customer service. Not only do I have to pay return shipping they charge me $5.00 per bottle to return and unopened pkg. I very upset and felt that it was all a scam. Not worth the price.
I requested a refund and have mailed back the product at my cost and I have not received my refund. I was sent more product and did not reorder.
I have requested a refund of the product and was instructed to mail it back at my cost plus it was stated a stocking fee in the amount of $5. I then received in the mail more product. I called several times requesting the status of my refund and get different answers. I was told my refund was completed but nothing has been refunded to me. I will not be sending back the product again which will cost me an additional approximately $10 for verification of receipt. I have one showing that it was received and signed for. I was then told to keep the product because they have no record of the product be sent. I explain in my original request for a refund that I cannot use this product do to medical reasons. I read that 30 days money back guaranteed. Nothing about restocking fees and or paying for sending the product back.
I would like my refund in the amount that it cost me plus the two charges for postal fees to send the product back. The product cost me $69.99 plus $19.90 for postage.
Good afternoon,
Thank you for responding to my complaint. I did receive a refund for $64.99, they took $5.00 for a restocking fee? However, as mentioned in the complaint they mailed the product back to me, is that restocking?
I spent approximately $9. 80 to mail it back and add the $5.00, I am out nearly $15.00.
I can't afford and rather not mail it back to them because it will cost me an additional $9.80 approximately. I tried to but there was a clitch in the USPS website. If they can send me a return label or prepaid postage envelope I'll mail it back. Plus I do want the $15.00 back, honestly I think I should be reimbursed.
I explained I could not take their product due to medical reasons, but I guess that doesn't matter.
Nevertheless I thank you for your time and help, grateful.
Sincerely
After reading through Aremanda Fann's complaint, we would like to apologize for the confusion. We have a monthly subscription program in which our customers are given 14 days to try the full-sized product to decide if they like it or not. After the trial period has ended, they are then charged for the product in their possession and added to our monthly membership. Our terms and conditions are listed on our site but we are sorry if she did not see them upon placing her order. Ms. Fann's credit card has been issued a refund in the amount of $64.99.
Sincerely,
Customer support
(The consumer indicated he/she DID NOT accept the response from the business.)
The expressed online advertisement was 30 days or your money back, guaranteed. There was no mentioning of membership after 14 days, this is new. Including a phone call immediately after I received the product and that was not even mentioned by their customer service. I was given directions of how to request a refund and where to send it, and a certain number was to input on it that's it..
order on sept 21st. 3 bottles for 39$(get 2 free) total cost 198$ was mad and ask for complete refund
the lady on phone talked me into getting 1 bottle for 32$ with refund of 163.$ I was to receive my refund in 3-5 days. started calling them later that week and they told me the lady was out that does the refunds and that it would be 5-10 days. still no refund and kept calling multiple times(every day) with no one to assist with my issue but they would escalate mu issue to upper management and they would be in contact with me with 24-48 hrs via phone or email. to this day no one has contacted me. I received the 1 bottle also. I called them today October 18th, and they are telling me the same thing, No one to talk to in upper management or contact or anything in that area( I tried everything) My order #XXXXXX. I would prefer a paper check for I dont wish to include my banking info.
I just want my refund of $163. to be credited back to my debit card
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. As a courtesy, we have refunded Ms. credit card for $163.71. Ms. is also not required to return any of the products she received. Please allow 3-5 business days for the refunds to post in the account where the funds were debited. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
Customer support
On 10.16.2019 I recieved a package that I never ordered or authorized & my credit card was charged and compromised.
My credit card was charged with a keto order that I never authorized for $150.00
When I called the company because they charged my credit card they wanted my account & info and when I told them I didn't have an account they said they couldn't help me. Ship order #XXXXX Ship date 10/10/2019
I cancelled my order within a half hour of placing it,because I wanted one item and they sent me5.They refused to cancel my order and they still sent
After I cancelled my order I received several emails saying they couldn't cancel the order and they sent it anyway. after several calls they said I could call for an RMA #. Then I called in for the number they said I could not return the product and they would send me two more free bottles. I had to contact a supervisor to get the RMA number, then I get a not saying I have to pay a restocking fee. this all started on 10-9-19 and has been a constant battle to get resolution
Seeking a refund without restocking fees. because I cancelled the order within a half hour of the order. It would have been sooner but I was on hold for 20 minutes. I received several emails on what they would not do.
Please see below correspondence (11-27-19) from Ultra- Fast Keto Blast. This was received after I received an RMA number and returned the product.
Hello ***,
Thank you for contacting Ultra Fast Keto Boost customer service email support.
We apologize for the inconvenience. Our record doesn't show that you were given an RMA number to return. Can you tell us how and when did you exactly return the product and if possible, can you provide us the tracking number of the product that you returned?
If you have additional concerns, please call us at our toll free number listed below for assistance.
Thank you for being a valued customer.
Jeffrey
Ultra Fast Keto Boost
Toll free #: 1-888-970-0686
Open 9am-9pm (EST) Monday-Sunday
Ticket DetailsTicket ID: ***
hello ***,
Thank you for contacting Ultra Fast Keto Boost customer service email support.
Our record shows that you already spoke to one of our customer service representatives and issued you a RMA number when you called in on 10/16/19. Please allow 3-5 days for refund to appear once merchandise is received by our shipping department. Should you need a further assistance, please call us at our toll free number listed below for assistance.
Thank you for being a valued customer.
Marlouie
Ultra Fast Keto Boost
Toll free #: 1-888-970-0686
Open 9am-9pm (EST) Monday-Sunday
T The tracking number is USPS ***
I am not paying a restocking fee, and not for the bottles I cancelled and not for the two free bottles you sent.
I have contacted the Revdex.com and my credit card company.
I am sorry you run your business this way, I was looking forward to using your product. But dealing with you has left me with a bad taste.
*** Shook
From: Customer Support
Sent: Wednesday, October 16, 2019 8:50 AM
To: ***
Subject: RE: Ultra Fast Keto Boost Order Receipt(#***)
---Reply above this line(to trim old messages)---
Hello ***,
Thank you for contacting Ultra Fast Keto Boost customer service email support.
To obtain a refund for the charge made on 10/09/19 you must send the product back unopened. Upon return you must write the Return merchandise authorization number of RMA # 10162019323671. We advise you writing this above or below the return address.
The return address is 9205 W. Russell Road Suite 240 Las Vegas, NV 89148.
The package must be at our warehouse no later than 11/08/19. Once you sent the product back, you can email me back the tracking number confirming it and we will verify and refund you minus the $5 restocking fee per bottle.
If you have any other concerns, please contact us via email/phone for further assistance.
Tene
Ultra Fast Keto Boost
Toll free #: 1-844-704-1211
Open 9am-9pm (EST) Monday-Sunday
Ticket DetailsTicket ID: ***
icket DetailsTicket ID:
They have sent me a message saying they didn't give me an RMA number to return the product. where I sent them the email with the RMA number from them and the tracking number for the return shipment. They continue to deny the return
UFKB have been promising me a refund since August 26, 2019. I purchased 1 bottle, but they charged me for 3 bottles. Only received 1 bottle.
August 26, 2019 - I ordered 1 bottle of Ultra Fast Keto Boost but they sent a confirmation email for 3 bottles. I contacted UFKB on the provided support phone line and had the order changed to 1 bottle. The UFKB representative confirmed the change and said my credit card would not be charged for the 3 bottles.
August 30, 2019 - My credit card was charged for the 3 bottles for a cost of $198.70.
September 3, 2019 - I contacted UFKB again and reported the issue. I was told by a representative that the credit card would be credited with 3 to 10 business days.
September 11, 2019 - I contacted UFKB again. I was told by a representative that the credit card would be credited with 3 to 10 business days. The refund office was working to correct the issue.
September 25, 2019 - I contacted UFKB again. I was told by a representative that the credit card would be credited with 3 to 10 business days again and that they were working on it.
October 7, 2019 - I contacted UFKB again. I was told by a representative that the credit card would be credited with 3 to 10 business days again and that they were working on it.
October 11, 2019 - I contacted UFKB again. I was told by a representative that the credit card would be credited with 3 to 10 business days again and that they were working on it.
I have and continue to be lied to about this matter. Ultra Fast Keto Boost is a thief and do not intend on refunding me for the 2 extra bottles. They need to refund me the cost of the 2 extra bottles. I will never order anthing from them again
To whom it may concern,
We would like to first apologize for our late response. After reviewing Mr. *** complaint, we were not able to locate an account using any of the information provided. We would recommend he contact his bank to locate the source of any transaction(s) on his account. We also want to apologize for the inconvenience this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
Order ID# XXXXX
This is the Order ID # I use when I call and complain about not receiving the refund. UFKB always find my account by will not send the refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
Order ID# XXXXX
This is the Order ID # I use when I call and complain about not receiving the refund. UFKB always find my account by will not send the refund.
09/30/2019 UFKB offered me: Ultra Fast Keto Boost Buy 3 Get 2 Free per Bottle $29.74.
They overcharged my Credit Card $198.70
I canceled the order
09/30/2019 UFKB offered me: Ultra Fast Keto Boost Buy 3 Get 2 Free per Bottle $29.74.
I gave them my Credit Card information with out receiving a receipt about the charge.
I did find out they charged my Credit Card $198.70 which I did not authorized.
I called them and protested, talked to Agent *** Danna she said there was a mistake with the charge she will take care of it with the Management and she said she will add also 2 additional Bottles to my order without charge for my patients (7xBottles).
On 10/03/2019 I received a refund of $49.68 from the $198.70 they charged. I tried many times to contact them talked to different Agents to protest, they just played around and said they already refunded me their case is closed. Agents I contacted: Danna Agent *** Alexia Agent *** and Kasxermia? Agent ***.I checked this product on Google and found the ketoreport.org "Don't Fall For Scams". I did not receive any receipt for the amount they charged.
This Company uses fraudulent practices.
To Safegard other Consumers like me, cancel their Buisiness License.
To whom it may concern,
After reviewing Mr. ***'s complaint, we want to apologize for any confusion he may have had when he placed his order. As a courtesy, we have refunded Mr. credit card for $149.02 11/25/19 and also $49.68 on 10/1/19. Mr. is also not required to return any of the Ultra Fast Keto Boost products she received. Please allow 3-5 business days for the refunds to post in the account where the funds were debited. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Mr. concern.
Sincerely,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
It's time for it to solve my complaint!
I accept their response, I have to see
the amount $149.02 credited to my card.
Unauthorized Account Debit Exceeding Advertised Price, Fraudulent Advertising, Deceptive Sales Practices, Lack of Itemized Receipt
On 10/8/19 I placed an order for Ultra Fast Keto Boost on line for a buy one get two free offer with $39.99 in large letters in front of three bottles of product. My understanding was a total payment of $39.99 for three bottles. An email acknowlegement of the purchase was received without the price listed. This email stated buy 3 get 2 free which was a surprise since my purchase was buy one get 2 free for $39.99. On 10/09 $198.70 was deducted from my checking account. This amount was taken without my knowledge and authorization. The website clearly pictured $39.99 in front of three botttles. A price of $198.70 was never listed any where on the website or receipt. A call was made to customer support on 10/13 when I noticed the fraudulent deduction from my account. Agent 077 looked up my order, listened to my complaint and my request for a full refund and said the order was for 5 bottles @ over $56 each. A refund of 25% was offered then a refund of 45% was offered with free bottles and then I was told a restocking fee of $5 per bottle was required if the product was returned. Repeated requests to talk to someone who could resolve this issue was ignored and never acknowledged. The role script was repeated. The website info was deceptive and misleading, deductions of $198.70 from my account was not authorized, a link on the receipt stated a full money back quarantee within 30 days. My request is for a full refund of $198.70 due to the deceptive hidden pricing, deceptive advertising,lack of clarity on pricing and outrageous customer support reading a repeated by rote script. This company is clearly deceptive in their business practices. Order ID XXXXXX
Total refund of my unauthorized payment taken in the amount of $198.70.
This customer is not affiliated with us. We attempted to search him across all database and he does not come up.
(The consumer indicated he/she DID NOT accept the response from the business.)
Ultra Fast Keto Boost cannot locate my order but they took unauthorized money out of my checking account. This is the information on the product package that I received from them: Ultra Fast Keto Boost,3201 Hillsborough Ave. 15201-1378, Tampa FL. 33684. Shipdate: 2019/10/10; SLSORD: XXXXXX; REF: XXXXXXXX-XXXXX; SHIPPER: Ultra Fast Keto Boost; SHIPORD# 29264. An additional number of XXXXXXX appears on the shipping package and on the enclosed receipt. Again, there is no indication of a total cost which every other business provides as standard practice on a receipt. It is requested that this company locate my order using the information above which they provided to me and refund my money. Extremely poor business practices. Fraudulent money taken from my bank account. Misleading advertising. The company response is rejected. Thank you for your assistance in resolving this issue.
I made a purchase of which I did not receive. Also I thought the product was 39 and the company charged me 67.97. When called for a refund they refuse
Spoke to supercisor. For over 1 hour. And said there is nothing she can do
Refund of my 67.97 in full
The business practices of this Company are abhorrent.
m.
I made an order through an ad that was promoting a FREE TRIAL Bottle with simply paying just the cost of shipping. I clicked through, gave my CC info and went about my business. I thought that it was weird that there was no confirmation of the amount for the shipping.
Within the hour, I received an email from Ultra Fast Keto Boost that I had ordered Three (3) Bottles with receiving Two (2) Free. I was immediately enraged. I would never make such an order on a product I have never tried. The first red flag was the confirmation email I received showed no dollar amount. Who sends a receipt of order without showing the amount paid & received? SCAMMERS, THAT'S WHO!
I immediately contacted their Customer Service where I was met with unruly, unprofessional agent that basically argued with me as I tried to cancel the order that had been made in less than an hour. I was told that I cannot cancel, and that I would have to call back once the order was received and an agent would assist me in a refund.
Today, I called the Customer Service again to find out what I need to do to return the package, completely unopened, in order to get my refund. It was at this time where I first notified that there is a $5.00 per bottle, restocking fee, that is NOT printed ANYWHERE.
I will be sharing, posting, filing complaints anywhere and everywhere I can to get my $25 worth of satisfaction against these s
The Ad indicates 100% guarantee w/Best deal buy 3 bottles at $39.97 each & get two bottles free. They charged $198.70 & want $5 restock fee each bott
Order ship date 10/7/19 Ref# XXXXXXXX-XXXXX. They took $198.70 out of my account. When the AD states 100% guarantee w/no questions asked. Also the promotion was to buy 3 bottles for $39.74 each & get 2 bottles free or total of 5 bottles w/free shipping. I received an email that confirmed they received my order w/no other details. Called 888-970-0686 spoke to Rep#H302, who tried to tell me I was only charged for the 3 bottles at $39.74. So I advised that total would be $119.22 so where are the other charges from. He couldn't tell me. I asked for a refund which they refuse to do and advised me to send the product back. When they receive the product back they will charge me a $5 restocking fee per bottle. I advised again that this was a 100% guaranteed item return for full refund. Therefore, they best not charge me the restocking fee! They also advised me I have 30 days from when I placed the order to return the order and gave me a return or RNA#XXXXXXXXXXXXXX return to Ultra Fast Keto Boost Returns then put the RNA# then the street address 9205 West Russell Rd Ste 240 Las Vegas, NV 89148. I am sending this via certified mail.
I expect a full refund of $198.70!
I received a refund of $178.40 and not happy that I didn't not receive a full refund!
Will not return full amount of the product.
Wants to charge me a $5 per bottle restocking fee.
I ordered ultra fast keto boost. It said $39.95 for 3 bottles and get 2 free. The company has taken out $200 out of my bank account to begin with on October 7th. I received the package on October 12. I have not even opened the package because I knew I was returning because of the cost. Company sent e-mail with ID# XXXXXX. I called to get a RMA# to send on return label and told representative I wanted a refund. The representative said that they charge a $5 restocking fee per bottle, which I have 5 bottles, so they are charging me $25 to put the product back on the shelf? Very inconvenient
because of the original price to begin with.
I don't understand why they need $5 a bottle to restock? All I want is my full refund of the product!
I want a refund for a bottle that I did not receive and was charged for.
On August 15,2019 I placed an order for (1) bottle of UltraFast Keto Boost @ $69.99. I received my order, but my checking account was debited for (2) bottles. My bank disputed the second charge and was refunded the money back into my account. Today October 11, the company charged my account again. I have spoken to numerous people with the company and they claim that they never charged me the second amount. I am at a loss. The company number is 844-704-1211.
Thanks! *** - XXX-XXX-XXXX
I would like a full refund for the bottle that I did not receive
see Attached document
Click here to Get the File - use the Password: AC8B129Chttps://bluecomplaints.Revdex.com.org/attachment/?c=13884250Click here to Get the File - use the Password: 4747F6CEhttps://bluecomplaints.Revdex.com.org/attachment/?c=13884250Click here to Get the File - use the Password: 4856BA17https://bluecomplaints.Revdex.com.org/attachment/?c=13884250
Other (requires explanation) see Attached document