Unbeatable Sale.com, Inc.

I received a damaged table top from Unbeatablesale.com they nor the trucking company will take responsibility to replace it.

Review: I ordered 1 gallon of [redacted] Supplement for Dogs from [redacted].com. The company selling the product was UnbeatableSales.com.Inc. When I received the product it was not what I ordered. They sent me

1 gallon of [redacted]. I called Unbeatable Sales and was told that I had to return the product at my own expense if I wanted a full refund, or I could keep the product at a substantially discounted price (this was unacceptable since I had previously used this product and it was an inferior product to the one I ordered. The problem with my returning the product was that they would not reimburse me for the return postage saying it was not there practice to do so. I insisted the error was made by them and it was unfair for me to have to pay to return it. They would not accept that responsibility. So I returned the item at my own expense insured and tracked as they directed and I am awaiting my refund. I feel this complaint needs to be recorded so other customers are made aware of this company's policy. I called [redacted].com to notify them of the problem but they said they couldn't do anything to help me; but the customer service representative said she had heard that this happened to customers who dealt with third party companies. I have learned my lesson and hope to alert others. Thank you for your help.Desired Settlement: The refund I would like is for the initial order as well as the return postage expense.

Business

Response:

The customer was sent a return label on 19-Oct-2015, they need to use the free UPS return label to return the item.

Business

Response:

The customer was refunded for the entire amount of the transaction. The shipping the customer paid to return the item is not refundable, a return label was issued to cover that expense.

Consumer

Response:

I am rejecting this response because: AS STATED PREVIOUSLY THE PREPAID RETURN AUTHORIZATION CAME AFTER THEY INSISTED THAT I PAY FOR THE RETURN OF THE PRODUCT IN ORDER TO GET A REFUND OF THE PRODUCT LESS ORIGINAL SHIPPING. THEY TOLD ME THEY WOULD NOT PAY FOR THE RETURN SHIPPING OF THE ORIGINAL ORDER EVEN THOUGH IT WAS THEIR MISTAKE. I CONTACTED [redacted] AND EXPLAINED THE WHOLE SITUATION AND I GOT A NOTICE FROM THEM THAT THEY WERE CREDITING MY ACCOUNT FOR THE ORIGINAL SHIPPING EXPENSE. WHEN I GOT THE E-MAIL FROM UNBEATABLE SALES THEY DID NOT EVEN MENTION THE AMOUNT OF THE CREDIT. I CONTACTED THEM TO FIND OUT WHAT THE AMOUNT WAS AND IT WAS ONLY FOR THE AMOUNT OF THE PRODUCT. WE CAN GO BACK AND FORTH WITH THIS COMPANY UNTIL HELL FREEZES AND THEY ARE STILL GOING TO FIND AN EXCUSE TO NOT OWN UP TO THEIR POOR BUSINESS PRACTICES. I THANK YOU FOR YOUR HELP. ALL I CAN SAY IS I LEARNED A VALUABLE LESSON NOT TO DEAL WITH THIRD PARTY COMPANIES. THIS COMPANY GIVES THIRD PARTY COMPANIES A BAD NAME. AS I AM SURE YOU WILL ADVISE, "BUYERS BEWARE", AND FROM NOW ON I WILL. THANK YOU FOR YOUR HELP.

Review: On April 1, 2015 I placed an order on the [redacted].com website for an item "sold by Unbeatablesale.com". The item description was of both a hutch and buffet (two separate pieces of furniture). The seller says that I only purchased the buffet, the bottom portion, which was delivered on April 21. However, the description of the item included the weight of both pieces and a description of the waterfall glass and slate inlays that are not on the buffet--they are only on the hutch portion. Also, the number of drawers and cabinets cited in the description exceed the number of drawers and cabinets in the buffet. I have contacted customer service both by phone (left a voice message) and numerous emails asking for a resolution but have not received a response. My order number is [redacted]. The item description can be found at http://www.[redacted] via the unbeatablesale website. This is the same description that was posted on the [redacted].com website. [redacted] says that my purchase was not with them, but with unbeatablesales (a third party). The description of this item is highly deceptive, if not fraudulent. I bought the item based on the description, a typical customer action. It is worth noting that even though I have contacted them repeatedly about the misleading description, they have not changed it.Desired Settlement: All I want is to receive the item that was described; specifically, the hutch portion of this furniture. I do not want to pay additional shipping charges, as I paid them when I placed my order in April.

Business

Response:

The customer placed an order for a buffet and that is what they received. They did not order a hutch. Here is the item ordered taken from their confirmation: [redacted] Sedona Rustic Oak Buffet with Solid Oak Table Top, again it is only listed as the BUFFET. We do sell the HUTCH separately, we have many different options for items that can go on top of the buffet they ordered. The description and picture are provided to us from the manufacturer but the TITLE and ITEM # are correct for what was received. This was a customer ordering error if they did not get what they expected. We even made an exception to our NO furniture returns policy to allow the customer to return the unwanted item as a courtesy.Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected. If you would like to purchase the hutch, it is listed on our site for $772.90. If you would like to return the item please use the return information below. I will advise [redacted] of this information as well.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business is fraudulently describing the item that I purchased. Consumers rely on the description of an item to decide whether to purchase it. We have no knowledge of the meaning of stock/item numbers. Yes, the title of the item said buffet but it described the hutch as well; I have no way of knowing that the hutch is not included in the order when it is included in the description. Note that there was no notation of "buffet only" in the title.It is interesting to me that on their website, in the About Us section, it says: "A well-organized website with honest descriptions and realistic estimates of delivery time and shipping costs." Clearly, this description is not honest and their claim that they just take the description that the manufacturer gives them is weak.Regarding returning the item: On April 21 I received an email from Unbeatablesale telling me that I could not return the furniture; their change of heart offer allowing me to return the buffet in the original packaging was first made on May 13, 3 weeks after delivery. By that time, the original packaging had been destroyed. Nice gesture, perhaps, but a little self-serving, I believe.This is not a company that consumers should do business with. I only wish that I had read the blogs about them before I placed my order. I would not have ordered from them.

Regards,

Business

Response:

We are sorry the customer feels this way. Since the packaging was destroyed they cannot return the item. Thank you for your feedback.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The company has not addressed the issue of their fraudulent, misleading description of the item.

Regards,

Business

Response:

We have addressed this issue. The customer ordered a buffet and received a buffet, item [redacted] Sedona Rustic Oak Buffet with Solid Oak Table Top ordered and received. It is unfortunate the customer disposed of the packaging but we did allow them to return the item as an exception to our policy. Thank you, this matter is closed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Again, the company is not addressing the fraudulent advertising. It is clear that they are unwilling to admit to their deception. Unbeatablesale.com is a poorly run business that takes advantage of consumers. I hope that the Revdex.com will take this under consideration the next time they evaluate the business. In the meantime, I intend to do my very best via social media to tell consumers to avoid doing business with them.

Regards,

Review: My order was placed on 03/22/15.

According to Unbeatable Sales records,I was supposed to receive it between 04/02/15 and 04/08/15.

It is now 04/25/15, and I have still not received my order nor any explanation as to why it has not been delivered.

I have tried to contact the company multiple times and have had no response at all.Desired Settlement: I would like to receive a refund for my order, both for the items I did not receive, $1,064.96, and the shipping price of $159.92. Total $1,224.88.

Business

Response:

The item was delivered 05/04/2015. The order is not eligible for a refund, we do not take returns on furniture. We apologize for any inconvenience, delivery generally does not take more than 2-3 weeks for furniture. Thank you.

Consumer

Response:

I am rejecting this response because: I paid $160.00 for shipping. I would like a refund for this shipping cost as the company, Unbeatable Sales, stated, shipping is usually within 2 to 3 weeks. I only received my product after 6 weeks, and only because I launched an official complaint with the Revdex.com. If I hadn't escalated my complaint to this level, I would still be waiting for my order to be delivered.

Review: I ordered a Bread Wine Metal-Framed Stained Glass Art Panel and received a Beer Stein Wine Metal-Famed Stained Glass Art Panel. The one I ordered had 2 wine bottle/2 wine glasses/ and a loaf of bread plus grapes and leaves. The one I received had one wine bottle/1 wine glass/1 beer stein. The one I received was not even on the website to select. The total cost was $72.69. Because I returned it without calling them for a RA # they charged me a 25% restocking fee plus $12.84 shipping cost so I only received a refund of $44.55. This is totally unethical as they can deliberately do this to many customers and get the item back plus restocking fee and shipping cost. They are out no money and are making money because of their mistake by shipping me the incorrect item. I also told them they could still send me the correct item because I loved it but they never did. On this order I am out $27.69 and have nothing to show for it. Since this is their mistake and not just my returning the item, I am requesting a total refund from them including shipping which is an additional $27.69. Thank you for your assistance.Desired Settlement: I request Unbeatablesale.com to refund the entire amount which will be an additional $27.69.

Business

Response:

This order was for the Bread Wine Metal-Framed Stained Glass Art Panel 19.25 W X 14.25 H Joan Baker Designs APM714, this is item that shipped. Customer refused order as it was the "wrong" one. Our warehouse verified the APM714 was shipped and this is also what they received back. As stated in our return policy, all returns sent back refused or without the issuing of a RMA are restocked. This order was refused and a 25% restocking fee was applied. This is stated in our return policy, we can not remove this fee. The correct item was shipped. This matter has been resolved to the best of our ability. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is not true. I opened the packaged and it was not want I ordered. I would not have sent it back if it is what I ordered. I have attached the one I ordered and as you can see there is no beer stein in it and I love it. Thank you.

Regards,

Review: We purchased 3 bar stools from Unbeatablesales.com indirectly through sears.com. We received the order without problem. Once we assembled and attempted to use, it became apparent that these stools were not capable of the intended use, which is to seat adults. Although the stools are quite nicely finished, the stools are far too small for an adult to even sit on them. We contacted the seller and requested a full refund. After going back and forth with Unbeatablesales.com customer service, they ultimately stated via email that their warehouse will not accept returns and they could provide parts. I emailed them back stating this was unacceptable and got a machine response.Desired Settlement: I want to return the product for a full refund.

Business

Response:

The customer emailed through Sears on 10/5/2015 and stated, "This notification is to inform you that our mutual customer has contacted us regarding their order because (member wants to return this 3 items , item doesn't have good quality, tried the item , assembled the item and its too small found out after the assembly, please issue a pick up on the shipping address, 3 boxes please issue a pick up, )."The customer was told on four separate occasions that we do not accept returns on furniture. This information is listed in our return policy. The customer advised during a call with a supervisor that her husband broke the chair when they sat on it. Here is a copy of our last email, "We received a response from our warehouse. They do not accept returns but they are able to replace any parts that are damage. Please send a photo of the damaged parts so we can further assist you. Thank you for your patience."We will not be taking these items backs, we will replace the parts the customer damaged. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The product is not capable of intended use. Constant reiteration of the companies "no furniture return policy" does not resolve my problem and I don't need or want replacement parts.The problem is an inferior product was supplied which is not capable of its intended use, therefor I want a full refund.

Regards,

Business

Response:

This item as described by the manufacturer Coaster America states, "Using inspiration from the most popular and best-selling wheat back style bar stools, this updated casual stool features convenient swivel seating and padded leather-like vinyl cushions for lasting support. Slightly flared legs in a warm oak wood finish will create an inviting presence in any home, while the featured footrest offers additional comfort and support." We have never received any complaints about this product and it is not a decorative piece it is for daily use. If the customer is not able to use them for their intended use then the item is not to their satisfaction and is considered buyers remorse. We will provide parts for the chair that was broken by the customer, but we will not take this item back. It is in our policy that we do not take returns on furniture. Please provide photos and a description of parts needed.Our return policy is clearly listed on Sears website where this order was placed, it is the customers responsibility to familiarize themselves with policies before placing an order.Our position will not change on this matter, if the customer does not send us photos and the description of the parts we will not be able to send them.Thank you.

Consumer

Response:

Complaint[redacted]

I am rejecting this response because: As the business stated, these stools are intended for daily use. That is the problem, the stools are not usable. This is precisely my point. If the product is intended for daily use and is not suitable for use whatsoever, then the product is in fact the problem. This is why I want to return for a full refund. This business' constant reiteration of this "no furniture return policy" does not make it right, acceptable, or a reputable business practice.

Regards,

Review: I bought a recliner from [redacted] online and unbeatable sale as a third party vendor for 1044 dollars. When the recliner arrived it was unassembled and missing parts. I called [redacted] to refuse the item. They aid because it was third party they sent my complaint to Unbeatable sale. First they tried to blame the trucking company for damage. I explained it was not damaged but missing parts and unassembled. They said they did not allow furniture returns. After filing a complaint with the AG in NH they did allow a one time return for the unassembled furniture item at my cost. I returned the unuseable recliner at a cost of 314 dollars. When they credited my account they also subtracted the initial 250 dollar "free" shipping cost of the item. I ended up paying 564.00 to return a item that was in an unuseable condition. I refused to try to assemble the item myself. I am not a furniture maker. I would like a refund of the initial shipping and the cost of shipping the recliner back to Unbeatable saleDesired Settlement: I would the shipping costs of 564.00 refunded to me.

Business

Response:

The customer was refunded on 19-Jan-2016 less a 25% restocking fee for returning the item PAST 30 DAYS, which was advised to [redacted] when I made the exception to even allow this return. This information is listed in our return policy. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The recliner was not assembled and missing parts. Unbeatable Sale sent me parts to assemble the recliner. I refused to attempt to assemble. I was told they did not accept returns until I filed a claim against [redacted]. I would like the shipping cost and the return shipping cost refunded back to me. The chair was defective.

Regards,

Business

Response:

The customer will need to take up their complaint with [redacted], as these are our policies and we were doing [redacted] a favor by helping out with this very old order. We are not refunding anything additional on this order. We advised [redacted] the return was at the customer expense and that we don't take returns over 30 days or on furniture. This matter is closed.Here is what was emailed [redacted] FOUR months after the item was ordered:Good morning,The customer received the item un assembled in error. We sent the customer the brackets that he needs to put the chair together, along with instructions on how to attach the brackets to the chair so it can be assembled. Those parts have been received. The item is not defective.If the customer no longer wants the item please be advised we do NOT accept returns on furniture and I will be allowing this return as an exception to this policy.The customer is responsible for returning the item at their expense, and the item shipped freight so it will be costly. We do not issue labels or call tags.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.

Review: I ordered a wine rack through Unbeatable Sale on [redacted] & [redacted]'s Marketplace. I received the wrong item, so I contacted Unbeatable Sale about refunding my purchase. They requested that the item be sent back, so I sent the item back per their instructions and contacted them regarding the return shipping fee of $30.56. They advised that return shipping fees are covered by the customer and that there was "nothing they could do about it".

So because they sent me the wrong item, I now have to pay to have it sent back to them. This is the WORST online transaction I have ever been involved with. Their website was not up-to-date on an item that had been discontinued, and now I have to pay for their mistake.Desired Settlement: Just give me my $30.56 back. I don't want store credit (because I'll never purchase from them again). I have the receipt that can be provided as necessary.

Business

Response:

Hello,The customer was refunded all monies paid to us, the amount of the refund was $149.75. We confirmed with [redacted] and [redacted] that this refund was processed.Thank you.

Review: This business advertises that they guarantee they have unbeatable prices. When I called them and they looked up another business that beat their price, they would not match it. Beverly stated that they would not lose money. They advertise that they guarantee they have unbeatable prices, but they do not. They also advertise they charge for shipping based on weight, but on the phone they say it is based on weight and size. The item in dispute is a black laundry basket offered by [redacted] ([redacted]) and [redacted] has the basket for 9.87 and [redacted] has it for 15.24. The lowest they would come is 13.00 and then wanted to charge 12.95 shipping for each basket (I wanted 4 baskets)... 51.80 for shipping. Their website claims shipping is based on weight. The laundry basket weighs 3.05 lbs. They do not have the lowest prices as they advertise and they charge for shipping differently than what is stated on their website (weight and size rather than weight as stated). They need to honor their advertising or be held accountable. It also seems like they are trying to increase their profit through charging high shipping even though it would not cost $51.80 to ship four 3.05lb laundry baskets.Desired Settlement: They need to discontinue false advertising.

Business

Response:

Price Match PolicyHere will find the most incredible deals on the latest furniture, electronics, gifts, health, and baby items. We guarantee you won't find any of our unique deals anywhere for less. If you do, we'll match that price guaranteed before the order is placed.What type of product qualifies for our Price Guarantee? The product must be an exact match to the one carried on Unbeatablesale.com, be in-stock and available for purchase at the other website. Does not apply to items on other sites where item is listed as Sale or Clearance. Cannot be combined with a coupon or other discount. The competitor cannot be an auction site

Consumer

Response:

Review: [redacted]

I am rejecting this response because:http://www.[redacted].com/[redacted]This is the item at another site that is not on sale and that they refused to match the price. They stated they were not going to lose money. They also have not responded to their shipping price/practices in the original complaint. This is what it states on their website regarding shipping:"All items sold by UnbeatableSale.com have a set shipping charge based on items weight."

Regards,

Business

Response:

We have a price match policy, whomever stated that was incorrect. Please call [redacted] and speak to Martin. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I already stated in the original complaint who I spoke to (Beverly). Additionally, the company is still not addressing the cost of shipping in the original complaint. I have no intention of purchasing anything from this company at this point. They need to be held accountable for false advertising regarding matching prices and regarding charging for weight only. They do not have unbeatable sale prices as clearly shown in the previous email. Beverly was completely unwilling to match the price as well when I called and presented the other website's price (as explained in original complaint).

Regards,

Business

Response:

THANK YOUIF THE CUSTOMER DOES NOT WANT TO SPEAK TO THE SALE MANAGER WE WILL CONSIDER THIS MATTER RESOLVED.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There is no point in speaking to the sales manager when they do not match other businesses prices as they advertise. They also never responded to their high shipping costs despite their website stating they charge shipping based upon weight. They just can't appease one person and keep up the practice of false advertising. There are not many people who would contact the Revdex.com to report their actions. It should be kept as an unresolved complaint unless they change their practices and their statement on their website that they only charge shipping based on weight. That is not how they are charging shipping for the laundry baskets that started this complaint.

Regards,

Business

Response:

The matter is not resolved as the customer does not wish to speak with the sales manager who has been informed of this complaint. The customer does not have an order, therefore there is nothing further we can resolve through the Revdex.com.

I received a pkg from this company. It was damaged and defective(missing parts) After two weeks I have been issued a code to return this package to the company at my expense and insured. If I had decided I did not want it I could understand the return policy. But to be ordered to return defective merchandise at my expense is rather absurd. If I don't follow their directions then I am out all of my money. Plus it has to be returned within 30 days of receipt of merchandise and it took them two weeks to issue my return code. Thank You

Review: Cancels orders without warning (they did notify me on the second order), does not offer to ship equivalent product, false advertising/products not updated on [redacted]Desired Settlement: Order # [redacted]

Order # [redacted]

Just ship out 12/15 mopheads that are cotton that they have in stock, #24 or larger for the advertised price of unbeatable sale of 22.00. as in order [redacted]. Spend some money updating their "unbeatable sale" advertisements on different website and if it is not there dont' write "ready to ship".

Business

Response:

Both orders have been cancelled, and will not ship. If the customer would like an item they can place a new order, if the item is available it will ship and tracking will be sent if not it will be cancelled. Matter is resolved, orders are cancelled and refunded.

Review: I am seeking a copy of a receipt for an espresso machine I ordered. My [redacted] credit card was billed on 12/31/14. The machine is defective and am seeking a copy of my order so I can explore warranty options. I have been unable to access my order online at their site. After several emails, this company has stated they are unable to assist me. The total cost of product is over $700.

After some research with the manufacturer (Rancilio), they state that they sold the machine to a different company and have never heard of Unbeatablesale.com or their brand website, [redacted].

I am unsure if this company is selling refurbished or second hand or defective merchandise and passing it off as new but at this point, I simply want a copy of my receipt and order number.Desired Settlement: I am simply seeking a copy of my order and a receipt which states what I purchased and for how much. I want this so that I can proceed with exploring warranty options. Since their website has no way to access my account with them and since they have told me via email they can't look up my number, I need someone to find my order number and forward me a copy of my receipt.

I am unsure if this company is selling reputable merchandise given that they did not purchase this directly from the manufacturer but I have no way of knowing that.

Business

Response:

The customer was sent an invoice on 19-May-2015. Thank you.

Review: During our Amazon checkout Order #[redacted] we wrongly ordered this product as it was in our shopping cart and didn't notice it. We immediately contacted the company to let them know that we wanted a refund. We asked to have the item reversed back to them. This is something UPS does all the time while its in transit.

This company rather me get the item, and PAY myself to have it shipped back. They also said that if I deny the order they will charge a 25% restocking fee for a completely non-opened item or box. I already paid on the mistaken order/glitch in Amazon system 16+ dollars for shipping, and now I need to pay 16+ dollars to ship back. The shipping charges I have to pay ALONE are more then the item purchased. This is a complete shady practice for a wrongfully purchased item or authorized transaction!

We have multiple emails on Amazon A-Z trying to work this out PRIO to me actually receiving this item.Desired Settlement: FULL refund of $52.40.

Business

Response:

The order was placed by the customer on 5/4/15, it was shipped and is in transit under UPS tracking [redacted] 5/6/15 and is in transit for delivery today, 5/8/15. The customer emailed on 5/7/15 asking for return instructions for their order and they were emailed to Amazon. We do not reroute packages. All returns are at the expense of the customer. If the customer decides to refuse the package they will be charged a 25% restocking fee plus any return freight. All of this information is listed in our return policy which the customer was advised via email. This policy is also below. The customer must properly return the item and then they will be refunded for the item cost. There shipping charges are not refundable. Thank you.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:

Review: Ordered on Feb 7, 2015, and as of Feb 23, 2015, no tracking number, no idea where order is, or even if it would arrive. Very, VERY disrespectful customer "service". Never again from this place.Desired Settlement: At least 50% off IF delivered before 6 weeks. If not delivered, (which I anticipate), refund PLUS gift card equal to money spent/time lost.

Business

Response:

This item shipped on 2/12/15, the tracking is [redacted] and is traceable at http://www.ec[redacted].org/We ship within 3-8 business days and the order shipped within four days. The customer was also already provided a 10% discount for the inconvenience. This matter is resolved.

Consumer

Response:

I am rejecting this response because: they approved a 10% discount, however, they are lying. Here are the contents of an email I received on February 19. I placed the order on February 7, beyond the "3-8 days shipped" bologna. Thank you for ordering from UnbeatableSale Inc.!Regarding Order Number: [redacted](Ref.[redacted])Tracking information is listed below.Your Tracking number is: [redacted]For your convenience, you can track your order by clicking the links below:[redacted]

[redacted]================================================If you have any questions, please contact us at:888 -657- 8436Or you can reply to this email if you have any further questions.Our Customer Service Department is open M-T 9am to 5pm EST and Friday 9am to 3pm EST.

As of February 25, 2015, the item is possibly weeks away, if it even arrives. The "customer service representatives" were rude and disrespectful. I hope this report alerts other customers, and enlightens the suits and ties.

Review: I returned an item for a refund of about $173.00. This merchandise was returned 4 weeks ago. I am still waiting on my refund. The excuse the company is giving me is they haven't received the paperwork from the warehouse for my return. This has been an ongoing problem and process with no resolutionDesired Settlement: I would like my full refund and credit towards my hassles with this return. Its been 4 weeks now

Business

Response:

Hello,This order was refunded on 5-Nov-2014.Thank you, please check your return records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I haven't received my full refund. Please see the receipt that is attached to this email. They only refunded me $150.92. Per the receipt. As you can see the full amount is $172.43. Unbeatablesales.com told me they will not refund the shipping charges. They sold me a defective item which I had to send back and waited 3 weeks for a partial refund. As all merchants do, They refund the shipping, tax, and price of the item. This was a defective item that was sold to me and I want the refund of the shipping cost on the receipt. Forget the money I spent shipping it back to the warehouse

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The full refund amount was not issued. Only $150 was refunded. The total amount to be refunded is print on the receipt I attached to this email. Please see attachment. Thanks again

Regards,

Business

Response:

I'm sorry the customer does not accept our response. As we have previously mentioned to the customer, we do not refund original shipping. Shipping is a service and is not refundable. The customer was also provided a return label which was paid for by us, we did this as courtesy to the customer. The customer actually should have incurred this fee. The item was returned directly back to our warehouse and inspected, they have advised the item is not defective. The customer has been refunded according to our return policy. Which I will add below for you reference. We understand the customer may not agree with our policy but this matter is resolved to the best of our ability and we will no longer be responding to this issue. Thank you.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.

Consumer

Response:

Review: [redacted]I am rejecting this response because: I paid $21.51 in shipping to have a defective item that was also missing items. I am out of $21.51 for shipping a defective item that I do no even have anymore. This is unacceptable. I want that $21.51 and then this complaint can be resolved. I should not have to be ripped off on $21.51 is shipping cost on a defective item that Unbeatablesales.com sold me. That is not a fair resolution. This complaint will remain ongoing and open until there is a fair solution. Resolution being a refund of $21.51. It already took 4 weeks for me to get my first refund on the defective item. Ripping the customer off on $21.51 is not a resolution.See attachment) Regards,[redacted]

Business

Response:

I'm sorry the customer does not accept our response. As we have previously mentioned to the customer, we do not refund original shipping. Shipping is a service and is not refundable. The customer was also provided a return label which was paid for by us, we did this as courtesy to the customer. The customer actually should have incurred this fee. The item was returned directly back to our warehouse and inspected, they have advised the item is not defective. The customer has been refunded according to our return policy. We understand the customer may not agree with our policy but this matter is resolved to the best of our ability and we will no longer be responding to this issue. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Unbeatablesale.com refuses to resolve this complaint. They also refuse to respond to anymore correspondence from the Better Business Bearu as you can see in their previous email.

Regards,

Review: This seller is fraudulent advertising toner cartridges and only sending a printer drum. The Title says its a toner cartridge, the picture is a box that says toner cartridge, the description even says, "Genuine PCI brand ink and toner for use in Lexmark printers." When I received the item, it was not a toner cartridge, it was a printer drum. The seller and I have not been able to reach a mutual agreement so I want the seller to refund the entire amount with shipping cost since they sent the wrong item. They are more than welcome to have someone pick up the item at their cost.

They need to refund me all my cost plus shipping charges and have someone come pick up their item at their cost.Desired Settlement: Full refund including shipping charges. A total of 50.82

Business

Response:

The customer received the item we sell, Amazon listed it incorrectly. As a courtesy, we offered a partial discount.They emailed, "Hi, We would be willing to keep it for the right price. Here [redacted] is a OEM drum unit for my printer that sells for 27.04 with free shipping. We paid 43.04+7.78 shipping for a total of $50.82. But because this in not an OEM unit, I think $20 is a fair price. Please refund, $30.82."We emailed, "We received your message and we can honor your request to keep the item for $20.00 not including shipping. I have submitted your credit. Please allow 2-3 business days for the credit to be reflected back on your initial form of payment."Customer was refunded on 12/9/2015.If they don't want a partial discount, they can return the item at their expense per our return policy.We do not issue labels, all returns must be back within 30 days from the date of delivery. RETURNS DEPT.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I would like the case reopen because I believe they are still fraudulently advertising and still ripping people off. They've had plenty of time to fix the issue but they still haven't. (Here is there listing -[redacted]

Terrible customer service! Have spent numerous hours trying to contact on line and left messages to be called back. We received a package that we did not order and could not investigate in a timely manner. Suspect fraud! Still waiting for response!

Review: I received an item that was ordered from Unbeatablesale.com. After receiving said item, it was noted that parts were missing. The biggest issue we have is that the product has some sort of bug infestation. I contacted [redacted].com, who contacted unbeatablesale.com. I requested a full refund including shipping and that I did not want to re-order, but wanted to return the product at the cost of Unbeatablesale.com. I was told E-Mails were being sent to me from UPS with a pre-paid label to return the product. After 3 E-Mails and 2 phone calls, I've had yet to receive this E-Mail containing the return label. Today's phone call concluded that I could dispose of the product and that I would ONLY be refunded for the product amount, despite already being told I was to receive a FULL refund, including [redacted] is not a consumers fault that a warehouse has a bug infestation issue and it is not right to charge a consumer for S&H when a company is literally sending an infestation into a consumer's home. I also find it odd that no one from Unbeatablesale.com has bothered to request photos as documentation of the infestation, which I would be happy to provide. I'm taken back by their lack of care to a consumer's issue.Desired Settlement: I want my full refund including S&H.

Business

Response:

We received an email on 8-Jul-2015 from [redacted] stating the customers aforementioned complaint. The customer was sent a UPS return label on 7/8, 7/12 and 7/13. After the customer called back and stated they were not receiving the labels, a manager advised they could keep or dispose of the item and receive an ITEM refund ONLY or they could get a no charge replacement. The customer stated they no longer wanted the item, and wanted a refund. The customer was refunded their ITEM cost only as advised, original shipping is not refundable and they were never told they would get any shipping refunded. Our policy is to ship replacements, if you decide you no longer want an item once its shipped you may receive an item cost refund but no original shipping charges are refunded. This is in our return policy. Again, the customer already received a refund. This matter is resolved.

Review: I purchased bedroom furniture online on May 27th, 2015. My purchased had an additional charge for shipping and a delivery time frame of June 5th-9th. I placed the order with the additional shipping charge of $262 as that matched up to my time frame needed for this particular product. I called and LIVE chat with them to confirm shipping starting on June 5th, no update was provided other than it was in process and should arrive between the agreed order delivery of June 5th- 9th. I called on June 10th to find the status and nothing was available, I told them I should have a tracking number and the purchase delivery date was now past due. I've sent additional emails looking for information and my replies have been that they received the email and are awaiting more information from the transport company. I still have no clue on delivery, I've paid a substantial money for the delivery which is past due by one week. This is unacceptable service and failure to provide on the agreed shipping delivery time provided at purchase.Desired Settlement: I would like my shipping portion of $262 to be refunded and my item shipped as soon as possible. I flew into [redacted] to assist with building the bedroom furniture and now I have to hire someone to put it together. You did not provide me my item as it was stated on my order. I still do not have an update after several emails and calls into your support line.

Business

Response:

The item is awaiting delivery, the customer needs to make an appointment with the carrier. The item was dispatched June 15th. Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. This item was shipped on the 13th business day. We do not refund shipping charges.Thank you, tracking is below.Shipment Information for PRO [redacted] Origin[redacted] , [redacted] Destination[redacted] , [redacted] DetailsCustomer #: [redacted]PRO Number: [redacted]Appointment Date: 6/19/2015 Estimated Delivery: 6/18/2015(Appointments and Additional Service Requests could extend the Estimated Delivery Date)Delivered Date: BOL #: PO #: Pieces: 2Weight: 280 Shipment Comments and Updates06/15/15 Appointment Pending 06/15/15 Freight picked up from shipper location 06/16/15 Trailer Closed - ready for dispatch 06/16/15 Trailer dispatched from [redacted] to [redacted] 06/17/15 Trailer enroute at [redacted] 06/17/15 Trailer arrived at terminal in [redacted] 06/17/15 Trailer arrived at terminal in [redacted] 06/18/15 Trailer unloaded at terminal in [redacted] 06/18/15 Appointment set for delivery to consignee on 06/19/15 06/19/15 Shipment out for delivery

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My order stated the delivery of June 5th to June 9th, 2015. I place my order on May 27th, 2015. The shipping noted on my order confirmation states "Standard Shipping (3-7 Business Days). You have not meet the order confirmation time frames as I paid to have that item delivered. You haven't replied to my emails for assistance. I have attached my order confirmation that clearly shows shipping selected and delivery. Its June 25th, 2015 and NO item. I paid to have the item delivered June 5th- 9th. Nothing Delivered. My order states Standard Shipping (3-7 Business Days) Its almost a month later, nothing delivered.I have made several attempts to contact you via email with NO reply. NO Service. NO resolution. I have asked for a refund due to Unbeatable Sales/ Pricefalls Marketplace failing to deliver my item as stated in my order confirmation. I have paid a substantial amount of money to have the item shipped and coordinated flights to arrive in town to setup the item. You are at fault, correct your mistake.

Regards,

Business

Response:

The item was dispatched June 15th. The item hasn't been delivered as the customer needs to make an appointment with the carrier, as stated previously. All emails have been answered, we keep record of everything.Here is the policy directly from our site:Freight & Shipping Charge PolicyAll items sold by UnbeatableSale.com have a set shipping charge based on items weight. Most items ordered from unbeatablesale.com are shipped via UPS. Please allow 3-8 Business days for your order to ship and for any additional transit time.There will be a $15 Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Many of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.This item was shipped on the 13th business day. We do not refund shipping charges.Thank you, tracking is below.Shipment Information for PRO [redacted] Origin [redacted] Destination[redacted] DetailsCustomer #: [redacted]PRO Number: [redacted]Appointment Date: 6/19/2015 Estimated Delivery: 6/18/2015(Appointments and Additional Service Requestscould extend the Estimated Delivery Date)Delivered Date: BOL #: PO #: Pieces: 2Weight: 280Shipment Comments and Updates06/15/15 Appointment Pending 06/15/15 Freight picked up from shipper location 06/16/15 Trailer Closed - ready for dispatch 06/16/15 Trailer dispatched from [redacted] to [redacted] 06/17/15 Trailer enroute at [redacted] 06/17/15 Trailer arrived at terminal in [redacted] 06/17/15 Trailer arrived at terminal in [redacted] 06/18/15 Trailer unloaded at terminal in [redacted] 06/18/15 Appointment set for delivery to consignee on 06/19/15 06/19/15 Shipment out for delivery

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My order clearly states shipping of 3-7 business days and an estimated delivery of June 5th-9th at the time of purchase. I have NO item, Countless emails sent with NO reply and a repeat message from a company that fails to address my concerns or fix the problem. I want a full refund- I don't have anything. Your past the shipping time frame that was agreed upon. Fix your mistake and own what has happened- Refund my money and deal with your mistake. I have provided proof of my order and what was stated in writing.

Regards,

Review: I placed an order online with [redacted] for bath towels and dental floss. Unbeknownest to me, the dental floss was outsourced to another vendor, unbeatablesale.com. I thought I had ordered 6 of the 6 pack at a total price of $34.04. When the item finally arrived, it was only a quantity of one of the 6 pack. I immediately contacted the vendor who refuses to admit quantity error or pricing error. One unit retails for a little over a dollar at any retail vendor. This vendor is charging 500% more and claims there is no price error. This is textbook price gouging.Desired Settlement: Full and complete refund.

Business

Response:

The customer received what was ordered. Here is the product description: Give yourself a boost, with a burst of flavor. Reach Cleanburst removes up to 52% more plaque than Glide Original Mint.Features Icy spearmint.Removes up to 2x more plaque then Glide floss.Flossing between your teeth is key in helping prevent periodontal (gum) disease.Waxed.52 yards.6 per Case.Item Weight - 8 oz.This item does not state it is six- six packs, it says six per case. The customer can return the item to 195 LEHIGH AVE SUITE 5 LAKEWOOD NJ 08701 for a refund. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The point of purchasing in bulk is to take advantage of price savings. This company has the audacity to charge more than 2x the retail price for one unit - insanity! The company must provide a pre-paid label or I will forward a consumer fraud complaint against them and [redacted].

Regards,

Business

Response:

We are sorry the customer is unhappy with the price but the item was NOT misrepresented and we shipped the customer exactly what was ordered. We do not issue labels, all returns are at the customer expense and this information is listed in our return policy on all of our sites. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This matter is now being escalated.

Regards,

Business

Response:

We have already represented ourselves in this matter and our position will not change.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This company is a disgrace and I will pursue this matter further.

Regards,