Unbeatable Sale.com, Inc.

Review: I purchased 5 chairs from this company through Walmart.com. When the chairs arrived, they were of very poor quality. The feet didn't fit into the leg of the chair properly, there was a black mark on the chair that wouldn't clean off and one leg had an indent in the front leg next to the foot insert. The chair was 1-1/2" shorter than what it was advertised (the height wasn't mentioned on Walmart's site but was on another site). I decided to return the chairs. When I contacted the seller for an RA # they informed me they were unreturnable. I went back to Walmart's site and it didn't say anything on the page about being nonreturnable. Then I clicked on the Return Policy link and it says return within 30 days and then it has a line that says furniture is not returnable. I took that to mean large furniture like a couch or something that was too big to ship by UPS. Why would these chairs be unreturnable? I'm stuck with $550 worth of chairs. If their policy is chairs cannot be returned, they need to clearly state that. I would never have ordered these chairs if I would have known their policy because pictures online look different than the real thing. It wasn't buyer remorse. I would have kept them if they were as advertised. I don't think this is a policy that should be hidden away. Below is what their policy states:

Cancellation Policy:

We do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including the return fee, our shipping costs and a 25% restocking fee.

Return Policy

Our return policy is one of the most highly rated today. UnbeatableSale has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA via email all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured.

Please Note:

For all Furniture items we will replace any parts that are damaged but the item may not returned if there is buyers remorse.

We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.

We will not accept returns on any Shavers, Personal Care items, or Intimate products that have been used.

We will not accept returns on any Software, Video Games, Computer Parts, or Laptop/PC's.

We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. - after the date of October 30.

Delivery and Damaged Shipments

Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.

Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.

If you find concealed damage, save the carton and packaging material.

Call or email our customer service department immediately.Desired Settlement: I would definitely like a refund but if that's not possible I would at least want them to make this policy clear to the customer. I just feel it is very shady how this very important policy is stated. Thank you.

Business

Response:

As stated in our return policy, we do not accept returns on furniture items for buyers remorse. Our policy is very easily accessible on Wal-Mart for customers to view prior to placing an order, the same policy is listed on our direct website. As a one time exception to this policy, we will take the items back with a 25% restocking fee. The return authorization number is RGA#[redacted]. Thank you. Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind.?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

From: r[redacted] [mailto:r[redacted]] Sent: Friday, January 23, 2015 12:16 PMTo: [redacted]Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #[redacted]

Review: On 11/16 I purchased a lamp through [redacted].com however Unbeatable Sale was the company from which the item was marketed. The lamp arrived on 11/23 and the condition of same was unacceptable. It was very shoddily made - rubber protector on the base had a hole in it and was only partially glued on, and the housing for the bulb was crooked and could not be straightened. Thus, when I tried to attach the shade it would not cinch down all the way which meant the shade could not be fastened tightly. I called them on 11/24 and asked for a pre-paid return slip because the lamp was not at all satisfactory. They refused and said to send them photos (!) of the lamp showing the problems. If the photos were acceptable and they agreed that the lamp was sub-par then they would refund my money without my having to sending the lamp back. I told them I had no camera and that by the time I got someone to come over and take photos, have them developed, and finally sent back to them, the 30 days they allowed for returns would be up. I had one phone conversation with them and sent 3 or 4 e-mails, the last one of which they never answered. I finally sent back the lamp via US mail on 12/1.Desired Settlement: Because the problem with this item is on their shoulders I feel I should not only get a full refund of the purchase price but also the amount I had to spend to ship the lamp back to them.

Business

Response:

The customer ordered through [redacted].com supplied by us. [redacted].com has a specific policy which states customers need to contact them for return labels, unless they opt out of this service when they place the order which has nothing to do with Unbeatablesale.com. In regards to this matter, the customer paid to return the item for a refund, not a replacement. We do not know if they inquired with [redacted] about the label which would be the proper procedure.The customer has been refunded per Unbeatablesale.com return policy as of today. Thank you.

Review: I ordered a sofa through the very reputable [redacted].com; a company with an ingrained and posted policy stating that orders can be cancelled anytime before delivery. I ordered the sofa to arrive on today, November 5th. I needed it to arrive on time because I am going out of state for the majority of the month and will have company from out of town immediately after. The delivery company stated it would be here today in prior emails, and when I awoke early to track the sofa on their site, the date was changed to tomorrow. I started to get suspicious, so I called the delivery company (with plenty of complaints of their own on Revdex.com) and they said I won't get it here until next week, which won't work, so I called [redacted] to cancel.

[redacted] said this order went through a third party vendor, a practice that I never heard of before, and they said they could only send them an email that I wanted to cancel. They also told me to call the company, Unbeatable Sales.

US said they could not cancel or return the order. I stated that I DO NOT WANT it, and I don't currently have it, so I just want my money back. They refused. I called [redacted] again, and they couldn't help. I called my credit card company and filed a dispute.Desired Settlement: I just want my money back. I don't want the thing anymore. I specifically chose [redacted] for its cancellation policy and I paid for the sofa to arrive specifically on 11/5/15, or I wouldn't have ordered it.

Business

Response:

This order was placed on [redacted].com and fulfilled by Unbeatablesale.com, we are a third party seller through [redacted] and we are listed as the seller next the item. Our polices are clearly listed there as well. This order was place don 18-Oct-2015 and shipped via freight on 22-Oct-2015. Once an order is shipped it cannot be cancelled and is not eligible for cancellation. The customer was also advise don this information in a phone call to our company on 5-Nov-2015. We do not accept returns on furniture items so at this point the customer has two options. The customer can accept delivery of the item that was ordered, or they can refuse delivery. PLEASE NOTE if they refuse delivery they will be refunded less a 25% restocking fee and the return freight fees, these fees will be taken from their refund and this is non negotiable. I will post our policies below as listed on [redacted] for your reference. Thank you.Cancellation PolicyWe do not cancel orders preship at this time.

Our goal is to ship orders as soon as possible so we have set up our system to

automatically process your order as fast as possible. For that reason, once an

order has been submitted, it cannot be canceled. If an error is made, we need

you to accept the package and request a return authorization to return the

package (if our return policy below allows) for a refund. Please be sure that

you want to make the purchase before submitting the order. Orders refused at

delivery will be assessed all of the applicable fees including a return fee, our

shipping costs and a 25% restocking fee. Please - Always provide a valid

phone number so that we can contact you to schedule

deliveryFreight & Shipping Charge Policy All items sold

by UnbeatableSale.com have a set shipping charge based on items weight.

Most items ordered from unbeatablesale.com are shipped via UPS. Please allow 3-8

Business days for your order to ship and for any additional transit

time.There will be a $15 Surcharge to reroute any package for any

reason.Furniture and Special delivery items may take additional

processing time. If there is an unexpected delay or if any item is on back

order, we will email you to let you know. Extra heavy items such as furniture

will be shipped via courier, or Truck Freight and may take some extra time to

arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you

ordered two or more items, you may receive them in multiple boxes on different

days, because of varying item availability and shipping locations. We do not

charge you extra shipping for split shipments. Many of our items have FREE

SHIPPING, but this policy applies only to items marked as free shipping, and

being shipped to the continental United States.Return Policy Our

return policy is one of the most highly rated today. Unbeatablesale.com has a

money back guaranty on products returned within 30 days. In order to receive

proper credit on your return, please contact us for an RA. Once you receive an

RA all items must be returned within 30 days of receiving your order. We do not

accept returns after 30 days. If the package is refused or returned without our

issuing of an RA or without the RA # on it, a restocking fee will be applied. We

will be unable to refund your cost of the original shipping if you decide that

you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original

carton with all packing material intact. All returns must be sent freight

prepaid by the customer and insured. Orders refused at delivery will be assessed

all of the applicable fees listed above including the return fee, our shipping

costs and a 25% restocking fee.If the items is damaged in transit or DOA an

exchange will be made or refund issued. Please Note:1)

For all furniture items we will replace any parts that are damaged but the item

may not be returned if you changed your mind.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:These provisions were not made explicit on the [redacted] website and someone who is not familiar with placing online orders would not be aware of third party involvement. Nothing on the [redacted] website states any of the above-stated policies.

Review: I ordered a dining room table and bench set. I received a table but no bench. It clearly stated in my order that it was a set and that should weigh 195lbs. The table was only 125lbs. I am missing 70lbs of something. When I contacted unbeatablesale.com they said I only ordered a table. I have a receipt saying otherwise. After a week of contacting them daily I finally had to purchase another dining room set elsewhere because we got rid of our old set the night before this set was supposed to arrive. Over a week later they said they would ship me the bench that was supposed to come with my table and they had made a mistake. Seeing as how I had to purchase another set I didn't need a bench. They wanted me to pay a restocking fee of 15% along with shipping and insurance to send the table back which is not what I had ordered. After much back and forth they said they would wave the 15 % restocking fee but I would still be responsible for shipping and insurance. I was sent the wrong product and therefore should not be held responsible for shipping costs. If they had sent me the right product I could see paying for return shipping and even the restocking fee however that is not the case.Desired Settlement: I want a full refund of my money, the restocking fee waved and shipping/insurance to be covered by them.

Business

Response:

This order come in is for table only with item code VIT-DOK-T. No chair or bench included. We advised the cutsomer we would send them the bench at no charge as a courtesy. Therefore if this bench is sent the item will be fulfilled with no error. The customer advised they purchased elsewhere and they want to return the item. We are offering the bench and this return is considered buyers remorse. We do not accept returns on furniture we are making an exception to the customer. They are responsible for the return shipping, they were advised this by a supervisor and we also advised [redacted] corporate office. Our position will not change. Thank you, return instructions are below.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is a copy of my receipt from my purchase. It clearly states that this product is supposed to come with the bench seat. It was not a courtesy as they are implying. I paid for it! This is not acceptable! There has been no courtesy whatsoever! I pain for a table AND bench seating. It is all very clear in this receipt. The company did not give what I paid for so I want my money back. This is a shame and the company should be completely ashamed of themselves for treating a paying customer this way.

Regards,

Business

Response:

It is unclear what the customer wants at this time.Here are the customers options again:1. We can send the bench as a courtesy.2. The customer may return the item for a refund.Please let us know, thanks.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It is extremely clear what I want! I want a full refund and shipping costs covered as well. I was sent the wrong item (no bench) so I want my money back and I should not have to pay shipping for their mistake. This was in no way buyers remorse. I purchased a product and did not get what I payed for so I should not be penalized and made to pay return shipping. I have sent a copy of my receipt stating the table was supposed to come with a bench and also the advertisement from where I bout the table showing the weight with the order drop off confirmation showing the weight of the item I received. It was not what I ordered and is still in the original box unopened. In case they still don't understand....I WANT A FULL REFUND AND SHIPPING COSTS COVERED COMPLETELY. This was not my mistake and I'm not responsible for it.

Regards,

Business

Response:

It seems we are going around in circles but allow me to clarify again on this matter. We offered to send the customer the bench, if they do not want that they may return the item. We do NOT issue labels, we will not be paying for the customers return. We can send the customer the bench, which would make the item complete. If they no longer wish to receive their item, which is what seems to be the case, they MUST return it. They have spoken to a manager with [redacted] on the line, who agreed with Unbeatablesale.com's position and offer. Please note we have a 30 day return policy which has now passed, we will be unable to accept the return after 3/16/15.Please note: We will no longer be responding to this matter as the customer has the information to return the item for a refund. We have already provided the options multiple times.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This a case of a company picking on the customer. First of all the 30 day return policy says I have 30 days to return the item and since I did not receive my item until February 18th 2015 and yes I have the shipping label to prove it as well as the shipping company to verify it, NO my 30 days has not passed. This company doesn't know when I received the item or what even came with my item. I would have taken the delivery of the bench had someone ever called me back from the company as they continued to say they would do when I called inquiring about it. Also the company called me a liar when I told them this product came with a bench which obviously by the receipt I sent and the ad it does come with a bench. For some reason they think the are doing me a favor by offering to send me something I paid for! I have small children who had to eat at the couch and on my carpet which got stains on them. I had to purchase another table set because the company never called me back as they said the would regarding this matter. I have my phone records. I never received a call from them. On the last day I spoke with them they said they would have a supervisor calm me back about this matter. He never called either. This is terrible customer service. I want my money and I want a return label. I am not up for a compromise any more. I am the customer who purchased a product. The product was wrong I demand my money back! That is to include shipping. If they do not want to issue a label they can include the return shipping costs into my refund.

Regards,

Review: I purchased an item through [redacted], represented as 12-10oz cans of C[redacted] butane. What I received is a 12 pack of 3oz cans. Upon contacting them they said they will accept them back, however according to their return policy they will not refund shipping costs.Desired Settlement: I want 12, 10 ounce cans of C[redacted] butane, for the price they billed me. I just want what I ordered.

Business

Response:

This item was listed incorrectly by [redacted], we took responsibility for their error and issued the customer a return label. The item is being returned, [redacted] and a full refund will be granted. Thank you.

Review: I placed an order online with Unbeatable Sale and 5 minutes later, I got a call from a local store that just discovered that they could get my item for me by tomorrow. I called Unbeatable Sale's customer service within 10 minutes of initially placing the order in an effort to cancel the order. I was placed on hold for over 20 minutes, after which my call got forwarded to an "over flow" area. I told them that I needed to cancel my newly placed order. They informed me that they could not do this, but I needed to speak to Customer Service. I had just finished sitting on hold with Customer Service for over 20 minutes & they never picked up my call. The over-flow person told me to just send an email and that should suffice. I immediately sent the email. The next day I got an email telling me that the order was already shipped. I called them back several times and sent several emails. They proceeded to ship the item anyway. Now I have to pay for the shipping in both directions because their Customer service line did not pick up their calls.Desired Settlement: I would like to be reimbursed for the $20 shipping cost that I have incurred because their Customer Service area would not pick up calls the day I placed my order. There is no reason I should not have been able to cancel this order within 10 minutes of having placed it. After I sat on hold for more than 20 minutes and followed up with an email and spoke with their over-flow person, I was told that I will still have to pay for both the shipping and the return shipping ... all because their Customer Service would not pick up any calls.

Business

Response:

We have a no cancellation policy, we do not cancel orders once they are placed. We do not issue return labels for unwanted merchandise. It would be the customers responsibility to be aware of the policies of the company they are ordering with. Furthermore, it is impossible for a customer to be on hold for twenty minutes, as our call queue is set up to route to our call center after 8 minutes. The customer would only go to this call center after 8 minutes, if all reps are on the phone helping other customers. We answer ALL calls and we answer ALL messages given to us from our call center. We can not reimburse money paid to a carrier. It was not paid to us so we can not refund it. The customer will, however; be refunded their item cost when this is received.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I wish your call center did not let me sit on hold for 20 minutes, but unfortunately it truly did. I ultimately put my phone on speaker and kept doing my other work while I watched the minutes tick by on my phone that was holding for your customer service area. While I understand that once a package has been sent it is my responsibility to pay for the carrier charge. What I am arguing is that I find it hard to believe that my order was shipped within 10 minutes of my having placed it. That is when I called to cancel said order (it was actually 8 minutes after I clicked on the place order button). If your customer service area had taken my call, this entire business may have been preventable. My argument is that I should not have to pay because your customer service area didn't answer my call. Additionally, your over flow area told me to send an email and that should stop the order. I followed their instructions and sent the email immediately. Obviously your company has no interest in stopping an order once it has been placed, even within very few minutes of being placed. Reputable businesses like [redacted] , [redacted], & [redacted] would never conduct business this way. I will never do business with you ever again and I will advise my friends do to the same.

Regards,

Review: I purchased an item from this company through Walmart's website. The item that I actually received, I was grossly overcharged for. When I attempted to contact the customer service number, I was told they were just an answering service and that I would receive a return call. I did not. I again tried to call and another message was taken. I attempted to e-mail this company. I have never been given any response and the company conveniently has a 30-day return policy. I am trying to return the product within this time-frame and am not receiving any communication or response so that I can do this.Desired Settlement: Refund of $26.28 plus shipping to return

Business

Response:

This claim is a fallacy. They were sent multiple emails. Please see the last email sent to the customer. Matter was previously resolved.

ORDER #: [redacted]

REFERENCE #: [redacted]

ITEM #: [redacted]

Dear [redacted],Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted]

(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received by 1/25/2014 and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all applicable fees including the return fee, our shipping costs and a 25% restocking fee.Please return the item to the following address:UnbeatableSale Returns Dept.

Please indicate if you wish to have an EXCHANGE, a REFUND or STORE CREDIT.PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ note: If this item was given to you as a gift the original purchaser will be refunded. We recommend Store Credit if you would like to get something different from our store.

Make sure to use a traceable method of shipment and email us the tracking number to email "Service at unbeatablesale.com". We do not issue return labels.Thank you.

Sincerely,

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ordered this item via [redacted]:

[redacted] 5 Piece Dining Set

Sold by UnbeatableSale, Inc

Condition: New

$230.40

Unbeatable sent this email:

Thank you for ordering from UnbeatableSale Inc.!

Regarding Order Number: [redacted] ([redacted])

Tracking information is listed below.

Your Tracking number is: [redacted]

For your convenience, you can track your order by clicking the links below:

You may print this page for any future reference.

=================================================================== [redacted] 5 Piece Dining Set

===================================================================

If you have any questions, please contact us at:

[redacted] -[redacted]- [redacted]

Or you can reply to this email if you have any further questions.

Our Customer Service Department is open M-T 9am to 5pm EST and Friday 9am to 3pm EST.

Then only sent the table-no chairs! Contacted [redacted] first and they tried to help, but unbeatable would not send chairs stating they made a mistake in advertisement and I could send back table and they would refund my money. That was and still is not acceptable to me. Contacted[redacted] directly and they maintained-rather rudely-that they made a mistake in advertising and would not send chairs nor pay to have table shipped back. I have since moved and called second time and left a voice mail and no one has returned my calls. Tried to chat online and still not help-just left sitting online with no response!Desired Settlement: I would like them to complete the order and honor what they advertised by sending my chairs to my new address at no extra charge!

Business

Response:

This order is from 8-Jun-2013, customer called 3-Jul-2013 to advise missing chairs. This was an [redacted] website error, customer was advised of this and sent return instructions. We are no longer a seller of this item and can not ship anything else. We have a 30 day return policy but we will still accept the return.

Please return the item to the following address:

UnbeatableSale Returns Dept.

The customer also placed an [redacted] claim 7/8/2013, which was closed in our favor. Thank you.

Review: I ordered whay a thought to be a ceiling fan. I just received blades for a fan. I called them to let them know that I had orderd what I thought was the whole ceiling fan, They said at my expense that I had to mail the product back and that once they received it that they would credit back my account for the cost of the blades. Then I get a letter saying it would be 7 to 10 business days. They received the blades on June 5th. I also feel that they should reinburse be the 20 plus dollars that it cost me to send them back. There ad was deceiving. It showed the whole fan and even described it. I would appreciate if you coud help me with this matter. Desired Settlement: I woud like my money on the amount that I paid and I also feel that they should pay the return shipping cost.

Business

Response:

The customer received what was ordered. Their refund was already processed on 6/5/15, return freight is not refundable as it s the responsibility of the customer. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 2/14/14 I made an online purchase, through [redacted].com, from UnbeatableSale.co m. I had been researching cabinet knobs and was looking for, specifically, [redacted] item #[redacted]art in antique rust in a package quantity of 25 pcs. I had been looking at many different sellers and eventually narrowed it down to 2: U.S. and [redacted]. Now, I had looked at piecing them out individually and that came out more expensive as per piece is sold at an average of $2.56. They are also sold in 10 and 25 packs which came out much cheaper. So, like I stated earlier, I narrowed my choices to 2 companies. After my extensive research I learned that not every seller had all information listed. So I had to cross check info to determine all of the missing information. U.S. was NOT SPECIFIC in the amount of knobs. It did not say 1 [redacted] and it did not say 25 knobs. I used shipping weight to determine the same product. The shipping weight of the item is crucial. On [redacted] the shipping weight of 25 knobs is 1.2 pounds and the shipping weight listed on U.S. is 2.33 pounds. There could have been even more than 25 by shipping weight. I made U.S. my choice as they came in drop cheaper than [redacted]. The 25 pack at [redacted] lists for $25 with free shipping and U.S. for $17.73 and free shipping. When I received my order on February 19 there was only ONE [redacted] in the package!!! One [redacted] for $17.73. And the package weight was listed as 1 pound - NOT 2.33 pounds. I immediately contacted [redacted]. com. They explained that it is a 3rd party and I needed to contact U.S. I emailed them that night..no response. A few days later I called the customer service number on my receipt. Except that is for a company [redacted] and they explained I needed to contact U.S. com. They provided the #. I called and could not leave a message with c.s. because their "mail box is full" so I called again and left a message with sales to call back..no response. I emailed again on 2/26/14 with NO RESPONSE.Desired Settlement: In my initial email I said that UnbeatableSale could either send me an additional 24 knobs or I wanted a full refund of $17.73. At this point, since I have not heard anything from this company I just want a refund. If they would like the 1 [redacted] returned they can provide me a pre-paid envelope to do so. They misrepresented themselves by stating the item weight would be 2.33 pounds and my envelope clearly say 1 pound. No one would pay $17.73 for 1 [redacted] when they sell from multiple sellers from between .99 and 2.80 per piece.

Business

Response:

The customer recd exactly what was ordered, They ordered one, not 25 of item [redacted] Round Knob Brass and Sterling Traditions - Antique Rust. They recd one, as that is what they ordered. We recd an email 21-Feb-2014, answered the same day. We recd an email 25-Feb-2014, answered the same day. We recd an email 27-Feb-2014, answered the same day and offered a courtesy refund. Customer was refunded 3-March-2014, and all emails were sent to [redacted]

We have already issued a refund and resolved the issue, the customer needs to check their email. ?Thank you for allowing us to clarify.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I never received any response from unbeatable sale. I check my emails multiple times per day. The ad does not state how many. I have pics if the ad. Although I never received a response from unbeatable sale I did receive an email from [redacted] stating they have credited my account from unbeatable sale.

Regards,

Review: I purchased 2 Dolls for Christmas gifts for my 5yr& 3 yr old granddaughters that are what I consider inappropriate . I bought them boy dolls that never stated that they would come with private parts !! I have contacted the company several times to try to return them but they are refusing to take them back because the girls took them out of the boxes & they were destroyed & threw in the trash,but I had no clue that they would have male parts other wise I certainly wouldn't of purchased them . When I contact unbeatable sales they keep telling me that they will have supervisor contact me but after several attempts I haven't heard back from anyone yet ! I paid 134.00 for 2 dolls all I'm asking from them is an even exchange for an appropriate doll for my 2 granddaughters ! The coustmer service I have recived has been awful not but lies & false information telling me that a supervisor will contact me or I will receive an email to resolve the issue which I can't seem to get ! All I wanted was the new dolls so that my 2 granddaughters would have their new dolls to play with . I'm filing this complaint because I can't seem to get the company to respond to me , and I think that this should really be addressed so others aren't ripped off like I feel I have been ! If I wouldn't of spent so much I wouldn't be as concerned but with paying 134.00 I feel that they should be willing to work with me to have this resolved in a timely manner !!! Can you please help me get a REFUND for this purchase or to have the issue Resolved ! Please contact me to let me know where I stand with this issue .... Thank you so Much . Heartbroken Mimi ...... Sincerely Dawn D. CarpenterDesired Settlement: At this point I don't feel I can trust Unbeatable Sales because all I have recived from them is lies & false hopes to be contacted by a supervisor & horrible Coustmerservice !!!!!! So send me a complete refund in the full amount of my invoice !!!!

Business

Response:

Please see the description of the item purchased by this customer: [redacted] babies are play dolls with personality. These affordable and distinctive dolls offer a great amount of fun and stimulate the imagination. [redacted] baby dolls promote the joy of childhood and create special memories for all. Each La Newborn doll is created with extra attention to detail to ensure a true to life look. These little darlings come in cute onesies and matching blankets. This is the anatomically correct version. Boy baby doll only (shown in blue) girl baby doll is sold separately. Features 14 inch Special Edition doll All vinyl scented body No hair Open eyes Boy with blanket and bracelet Premium quality [redacted] doll Boy baby doll only girl baby doll sold separatelyThis is the anatomically correct version, which means having the [redacted] plainly represented. It is the customers responsibility to familiarize themselves with what they are ordering, as our description is very clear. The correct item was shipped. We do not accept returns without the original packaging, please see our return policy. Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. The customer was also contacted by a supervisor on Jan 5th. See below, this matter is closed."I received your message. We would be happy to accept the item to be returned back to us, however, the item must be in the original packaging. We do not accept any returns that cannot be returned without the packaging that we provided when we shipped the item. Thank you.Sincerely,[redacted]Customer Service Supervisor[redacted]UnbeatableSale Inc. "

Review: I purchased Snapware Snap'N'Stack Storage Unit, 10" x 14", 2-Layer, Set of 4 for 31.99 through [redacted]. They claim it was an online error and was supposed to be for 1 not a set of 4 even though I provided them with the order confirmation. A single from the local store is 9.99. They shipped only 1 set instead of a set of 4.

http://www.[redacted]/ip/Snapware-Snap-N-Stack-Storage-Unit-10-x-14-2-Layer-Set-...⇄ Settlement: I would like them to ship the other 3 sets and honor the purchase or refund the full amount and keep what they shipped me due to lost time as this was supposed to be part of a gift that was to be received by Dec. 10th. Or they can offer to ship this unit back and offer a full refund.

Business

Response:

I'm sorry if the customer is unhappy with our prices but our position stands.

As we have advised this customer previously, [redacted] listed this incorrectly not Unbeatablesales. We offered the customer a significant discount to keep the item, due to [redacted]'s error.. If this 50% discount is not suitable the customer has the return instructions to send the item back. We do not issue return labels for unwanted merchandise. Again, this item was listed incorrectly on [redacted]'s website and this is the reason we are offering to refund half of the order. We feel that this is a significant discount to offer and any more we would need the product to be returned. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

UnbeatableSales.com is dishonest claiming it's a [redacted] mistake. They claim 1 is $31.73. I purchase it locally for $9.99, but [redacted] was out of stock. Even at 50% off it's still more expensive.

Regards,

Review: [redacted] ordered a set of headphones in January. The item was charged to my credit card right away (over $205). The item apparently was not in stock, eventhough the web site did not say so. Subsequent queries about the order either left un answered, made excuses about how the item is in high demand, or "checking with warehouse". It all sounded very untrustworthy. Later (one month later) I learned on my own that the item was discontinued from the manufacturer, so I responded with request to cancellation and a refund. Again, I was given the runaround about this and that and the other thing: the item is in demand, checking with shipping, and finally I was told "my request was forwarded to the cancellation department and that this is not a confirmation of cancellation!!!"This is extremely poor customer service, even for NJ state.All I wanted was my money back. This is hard economic time and these people are just taking advantage of customers.Desired Settlement: I just want my money back.The item is not available and hasn't shipped.

Business

Response:

This was cancelled on 21-Feb-2014 per the customers request. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered through walmart.com - to which ubeatablesale.com fulfilled the order.

I selected them from 2 vendors because they indicated that the product - a vanity and stool would arrive by 12/24. The order confirmation came - "Arrives by Tue., Dec 24". Order Shipped confirmation "Estimated delivery: Arrives by Tues, Dec 24". When I click on the tracking it was shipped UPS Ground set to arrive on 12/30. This will not be here for my 4 year old by Christmas. I called unbeatablesale.com and spoke to the representative. They said that it would cost $200.00 in shipping alone - for me to order ANOTHER vanity to have that one reach us by Christmas eve. I couldn't do that -the product was $144.00 I was misled and I would not have purchased this. They should have indicated a fee for expedited shipping if that is what they needed. They should have provided a solution - on their dollar to get the product to us by the promised date of 12/24. We want the product, we just want them to honor the shipping of 12/24 which is impossible at this point. The sad part - how do I explain this to a 4 year old. Talk about ruining christmas. There is no dollar amount to put on that. I have ALL of the documentation showing delivery for Tuesday, 12/24 - on all email and online correspondence.Desired Settlement: They need to refund our purchase price. We would have never purchased this. I have all of the documentation supporting the delivery that was promised to us.

Business

Response:

If the customer would like a refund they would need to return the item. Please note Unbeatablesale.com ships within 3-8 business days and we stopped guaranteeing Christmas delivery 12/17, the customer is referring to Wal-Mart's shipping guarantee but they did not order from Wal-Mart only on Walmart.com. They would need to follow the shipping policy of the company that is actually shipping the item. Order placed 12/18, shipped 12/19 before the 3-8 business day we advise. The tracking is [redacted] and will be delivered 12/27, they may return to 195 Lehigh Ave Suite 5 Lakewood NJ 08701 if they do not want the item they ordered.

Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have provided all of the documentation in the attached file. the screen shots show the true story of what was promised.

when ordered:

Order via walmart.com shows purchase date of 12/18 and indicates shipping to be received 12/23 or 12/24 (please see screen shot). When

I placed the order the display said it would arrive on 12/24. This is why I chose this vendor. There was another vendor option that said it would not arrive by christmas. I called walmart.com and they said they quote the shipping policies provided to them by undeatablesale.com This is NOT walmart shipping policy. That does not

make sense.

when order confirmed:

Again, this shows should have

arrived between 12/23 and 12/24. Then, when you click on the “track this item” button – shipped via ground by the vendor and it did not arrive in time. It

arrived after Christmas - actually today 12/27.

NOT as promised when order was placed and when order was confirmed. The vendor told walmart their shipping policy and they did not meet what was promised.

I should not have to pay to ship this back. I should not have to pay their restocking fee. I deserve a credit and they can figure out the cost to ship it back and how to get the product back to them.

Regards,

Business

Response:

We do not issue return labels for unwanted merchandise. If the customer would like to return they can send back to 195 Lehigh Ave Suite 5 Lakewood NJ 08701. They will not receive a refund until the item is returned.

Again, we ship within 3-8 business days, order placed 12/18, shipped 12/19 within our guidelines. Thanks.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I should not incur costs to ship a product back that was not delivered as promised. All documentation that I submitted illustrates what I was quotes. This item is unwanted only because you did not meet the quotes shipping dates. I would not have ordered this if you could not comply.

Regards,

Business

Response:

We stand on our position.

Here is our policy page, it is the same as on Wal-Mart. States when we ship and our return policy.

http://www.unbeatablesale.com/shippinfo.html

Review: August 2015 I purchased a body spray from the company.I purchased a second bottle of the same spray the next day because it is hard to find and I wanted to have an extra.When I received my spray, it was the wrong item.It was a different scent, and did not match the picture or scent name I ordered.I called the company and told them this, and that I want my money back due to the false advertising.After several phone calls and left messages, I was told I would have to pay for the return shipping.I was told the product was repackaged, but it was clearly a different spray. Because it was their fault, I requested they pay for shipping.They obliged to refund me product cost plus shipping.I then requested them cancel my second order because their policy states that an item can be cancelled prior to it shipping.I was told it would be cancelled and was told I could either dispose of or keep the spray I had received and that it would not need returned to them.The next day, I received the second product anyway.I called the company and was told they could not refund my money.I told them that I had followed their policy in canceling prior to shipping. After being put on hold, I was told that I would receive a full refund.I received a confirmation email stating that "we will not need the incorrect item returned.You may keep or dispose of that and we will refund your order." I received another email confirming the adjustment.One hour after that email, I received an email that my item had shipped--- a third item that I had not ordered!!When I called them regarding this, they said they were not able to refund me for my second purchase(which I cancelled in time according to their policy), so my account would be charged for the one. They sent me an email stating they would take back the wrong one but I would pay shipping despite being told I could dispose of it. I had to cancel my credit card I used with them for fear that more items would be shipped to me without my permission!Desired Settlement: I want my total refund of $39.42 refunded to me in the account of my choice or preferably a check, since I had to cancel my credit card I originally used with this company to prevent further items from being shipped without my permission.

Business

Response:

Order [redacted] was refunded in full as a courtesy on 8/14/15. The refund was $19.71, as that is how much the order was.Thank you.

Review: I ordered two twin platform beds w/headboard/storage drawers off of [redacted]com from unbeatablesale.com and paid $255 for both and $50 in shipping when I recieved the packages it was only storage drawers when the website showed a picture of the whole bed I called them and they said that I would have to pay $200 for to ship them back and won't give me my money back.Desired Settlement: Them to take their product back and give me my full refund

Business

Response:

This customer ordered two Full Underbed Drawers, which is what was received. We do not accept returns on furniture, however; an exception was made for the customer as they admitted they ordered incorrectly and we are trying to accommodate them. The customer was sent return instructions on 4-Mar-2015 for this order. We do not issue labels for customer returns, all returns are at the expense of the customer as stated in our return policy. The customer was advised this policy by our CS team as well as the customer service manager. The customer will be refunded their item cost of $212.46, once the items are returned. Original shipping will not be refunded. Please note we have a 30 day return policy, the items must be returned by 27-Mar-2015 to avoid a 25% restocking fee. Thank you for allowing me to assist the Revdex.com.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They are not being truthful and I do not feel that I should be held responsible for their mistake. It cost more to return the items than the items cost. I want my money back and I want them to pay for the shipping. I do not have $200 return the package.

Regards,

Business

Response:

There was no mistake, the customer spoke to me personally and said "I thought I ordered a bed." If they do not wish to pay to return the items, they are more than welcome to keep them and purchase the needed parts.

Review: I ordered Canon Wide Format 8749B002 PIXMA MX472 Multifunction Color Laser Printer, Copy/Fax/Print/Scan from www.[redacted].com who advertises and processes sales for www.unbeatablesales.com. I tried to cancel the order after placing it before it was shipping 2 times was told we have submitted the cancellation request, the next thing I knew I got a email stating the Item shipped. I called and got a RMA but was then told that I would not get a full refund because they had already shipped the item to me. The item arrived and was a Pixma MX472 but not a laser printer it is a inkjet printer. Now that I have the Item the company has not answered any of my phone calls. When I call [redacted] customer service I am told that since it is a market place item (meaning sold for www.unbeatablesales.com) that they can not and will not service the order and that I have to go thruugh www.unbeatablesales.com. Yet I can not reach anyone at the company.Desired Settlement: I want a Full Refund, and they need to pay for return shipping as they sold me a item that was misrepresented and is the wrong item.

Business

Response:

This order was placed on 4-Feb-2015, that day the customer called to cancel as THEY ordered the wrong item. Unbeatablesale.com has a no cancellation policy as listed on [redacted] and all sites and the order was shipped 5-Feb-2015, it was not cancelled nor confirmed cancelled. The tracking is [redacted]. The customer was sent return instructions to return the item they ordered incorrectly on 5-Feb-2015. We do not issue labels, all returns are at the expense of the customer. This information was provided during a phone transaction on 5-Feb-2015. The customer will be refunded their item cost once the item is returned.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701This matter has previously been resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

THEY SHIPPED A FALSELY ADVERTISED ITEM THEY NEED TO PROVIDE A PAID RETURN SHIPPING LABEL AND ISSUE A FULL REFUND.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The Company is now trying to extort a review change from me. Below are the emails that I received after rejecting the company resolution the first time. I have attached these 2 communications from UbeatableSale Customer Service, and 2 Communications From me.(emails are in progression from oldest to newest)On Wed, Feb 11, 2015 at 2:16 PM, UnbeatableSale Custome Service <[redacted]@unbeatablesale.com> wrote:DATE: 4-Feb-2015ORDER #: [redacted]REFERENCE #: [redacted]Dear [redacted],I am very sorry for this inconvenience.I have received approval to issue a label for the returnof your order. This will be issued afterreceiving your confirmation. Please seethe below instructions and confirm to proceed when complete.To change the current rating to a 5 and the comment to apositive, simply go to our company's "Rate This Store" button. Thesystem will display your evaluation for you to edit.Thank you and have a wonderful day.Thank You,UnbeatableSale Customer service - Negative Feedback TeamTO WHICH I RESPONDED:yes issue the label so that I can ship it back to you, When and how will I receive this label?TO WHICH I RECEIVED: On Thursday, Feb 12, 2015 at 6:24 AM, UnbeatableSale Custome Service <[redacted]@unbeatablesale.com> wrote:DATE: 4-Feb-2015ORDER #: [redacted]REFERENCE #: [redacted]Dear [redacted],It will be issued via email and will be issued aftercompleting the below:To change the current rating to a 5 and the comment to apositive, simply go to our company's "Rate This Store" button. Thesystem will display your evaluation for you to edit.Thank you and have a wonderful day.Thank You,UnbeatableSale Customer service - Negative Feedback TeamRegards,

Business

Response:

Reseller rating issues are unrelated to this Revdex.com, if the customer wants to return the item this is third time they are getting our return instructions. We don't issue labels, please read our return policy. Please refer to our return policy to clarify your confusion.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701ts assistance with that issue they may contact that dept.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701

Review: I purchased a piece of electronic equipment from this company through [redacted]. The product name is DJ-Tech DJ Controller with Integrated Soundcard

The product does not work and I requested to return it for a refund. They will not let me return it. I filed a case with [redacted] but my return was denied.

They have a return policy that states

Return Policy

Our return policy is one of the most highly rated today. UnbeatableSale has a money back guaranty on products returned within 30 days.

They have an exception for computers and software, this item is not a computer nor is it software

All I want is to return this product and get my money back. it doesn't workDesired Settlement: I would like to return the product and have them refund my credit card $127.56

Business

Response:

This customer is not eligible to return this item as we have a return policy that we do not accept returns on open electronic items. The customer opened and used this item. Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or children furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:the return policy, attached from [redacted] .com says this4) We will not accept returns on any Software, Video Games, Computer Parts, or Laptop/PC's.This item that I have purchased is NOT "Software, Video Games, Computer Parts, or Laptop/PC's."You can read the whole thing here[redacted]The response they just posted to this claim has been modified to support their position in this debate. They need to be held liable to their return policy disclosed by their store front in [redacted], not some policy they choose to make up at a later dateAlso note that if they do not satisfy this request I will sue them in small claims court for the price of this item plus my hourly billing rate for of my personal time I have wasted trying to get them to honor their return policy

Regards,

Business

Response:

This item cannot be returned as stated in our return policy. The [redacted] claim was closed in favor of UBS. The customer can receive an even exchange but the item cannot be returned for a refund.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. - after October 30. Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn. Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Same reason as before, the return policy they have on [redacted] is different then what they are stating in this debate

Regards,

Review: I contacted this seller on dec 3rd and told them the fridge arrived damaged. lady said to call the shipper. shipper said they had no record of delivery. I called back the seller and spoke a man named [redacted], he said he would get back to me the next day and to send photos. I did, 5 minutes after he asked for them, and he did not call. he never called. filed a claim with [redacted] on Dec 31st. I got an email saying that I should repackage the fridge and send it back at my expense. I said that was unacceptable, they said it was past 30 days. I called and started my complaint the day it arrived. and I filed my claim with [redacted] on Dec. 31st. again not 30 days. repeatedly called and sent emails with promises of a call back from a supervisor but they never came.

Business

Response:

This item was delivered and signed for by the customer on 11/27/2013. At the time of delivery, no damage was noted. We advised customer to contact [redacted] freight immediately, and the customer did this. [redacted] stated no record of order so we reached out to [redacted], on customer behalf. [redacted] sent us the proof of delivery and this was signed clear with no notation of box damage, so a claim could be filed with the carrier. During this time, we asked for pictures of the item three times. We never received pictures. Customer placed an [redacted] claim and the claim was closed in our favor. The customer can refer to their claim.

This customer received what was ordered. The customer can return the item to us to:

Unbeatable Sale Returns Department

195 Lehigh Ave Suite 5

Lakewood, NJ 08701

Thank you.

Business

Response:

This item was delivered and signed for by the customer on 11/27/2013. At the time of delivery, no damage was noted. We advised customer to contact [redacted] freight immediately, and the customer did this. [redacted] stated no record of order so we reached out to [redacted], on customer behalf. [redacted] sent us the proof of delivery and this was signed clear with no notation of box damage, so a claim could be filed with the carrier. During this time, we asked for pictures of the item three times. We never received pictures. Customer placed an [redacted] claim and the claim was closed in our favor. The customer can refer to their claim.

This customer received what was ordered. The customer can return the item to us to:

Unbeatable Sale Returns Department

195 Lehigh Ave Suite 5

Lakewood, NJ 08701

Thank you.

Review: The costumes were ordered on Sunday October 27, 2013. I called Monday October 28, 2013 and cancelled the order. I was told it was cancelled and I would receive a refund in 24-48 hours. Next day, Tuesday October 29, 2013 I receive an email saying the item was shipped out. I call back and they say they see where it was supposed to be cancelled and tell me no problem when I receive the shipment call them back and get a return authorization code and I can send it back and get a full refund. The package arrives Friday November 1, 2013. I call them Monday November 4, 2013 to get the return authorization code. They tell me I cannot return costumes after the 30th and I explain to them that I cancelled the order it should have never gone out the day after I cancelled it and I was promised a full refund. They proceed to tell me its not in their system that I called to cancel the order and they would look into it and call me back. I asked will I get a call back today and with an attitude the representative says, "yes, I said in a little while." It is now Thursday November 7, 2013 and still no call back or email as promised. I would like the full refund as promised as the order should have never gone out the day after I called and cancelled it.Desired Settlement: I would like a full refund as promised as this order should have never gone out the day after I cancelled it. I can provide proof that I called on Monday October 28, 2013. I can also provide proof that it was sent out Tuesday October 29, 2013 the day after I cancelled the order. The order is still in its original shipment packaging waiting to get returned.

Business

Response:

This order was placed 10/27 was processed and shipped 10/29. The customer did not cancel this order or speak to anyone at Unbeatablesale regarding canceling this order. We have a no cancellation policy, it is stated on our site, once an order is placed it can not be cancelled. As well we have a strict halloween return policy which is listed on our website yearround. Costumes may not be returned after 10/30 regardless of when they are ordered. It would be the customers reposnsibility to order in enough time to get the costume and return prior to this date. We do not make exceptions to our Hallween return policy, the customer was advised twice that the items are not eligible for return. Thank you for abiding by our policy., This matter is resolved.