Unbeatable Sale.com, Inc.

Review: August 2015 I purchased a body spray from the company.I purchased a second bottle of the same spray the next day because it is hard to find and I wanted to have an extra.When I received my spray, it was the wrong item.It was a different scent, and did not match the picture or scent name I ordered.I called the company and told them this, and that I want my money back due to the false advertising.After several phone calls and left messages, I was told I would have to pay for the return shipping.I was told the product was repackaged, but it was clearly a different spray. Because it was their fault, I requested they pay for shipping.They obliged to refund me product cost plus shipping.I then requested them cancel my second order because their policy states that an item can be cancelled prior to it shipping.I was told it would be cancelled and was told I could either dispose of or keep the spray I had received and that it would not need returned to them.The next day, I received the second product anyway.I called the company and was told they could not refund my money.I told them that I had followed their policy in canceling prior to shipping. After being put on hold, I was told that I would receive a full refund.I received a confirmation email stating that "we will not need the incorrect item returned.You may keep or dispose of that and we will refund your order." I received another email confirming the adjustment.One hour after that email, I received an email that my item had shipped--- a third item that I had not ordered!!When I called them regarding this, they said they were not able to refund me for my second purchase(which I cancelled in time according to their policy), so my account would be charged for the one. They sent me an email stating they would take back the wrong one but I would pay shipping despite being told I could dispose of it. I had to cancel my credit card I used with them for fear that more items would be shipped to me without my permission!Desired Settlement: I want my total refund of $39.42 refunded to me in the account of my choice or preferably a check, since I had to cancel my credit card I originally used with this company to prevent further items from being shipped without my permission.

Business

Response:

Order [redacted] was refunded in full as a courtesy on 8/14/15. The refund was $19.71, as that is how much the order was.Thank you.