Unbeatable Sale.com, Inc.

Review: I purchased a 3 in 1 assist toilet commode and it was shipped on 1/31/2014 and I received it on or about 1/6/2014. Order number [redacted], item [redacted] for $59.33 with free shipping. It's a metal stand that fits over the toilet with handles like a chair to assist you to get up from the toilet. It was shipped in a carton with only a little bubble wrap with no wrapping or plastic around the stand. I took the stand out of the shipping carton removed the bubble wrap and tried to place it over the toilet. The toilet area was too small for the stand to fit. I then returned the stand back in the box with the provided bubble wrap and contacted Unbeatable Sale's Customer Service by phone on 2/11/2014 requesting to return it. The representative asked a couple of questions and approved the return and said I would receive a shipping label and shipping instructions via email to return it. I didn't receive the email as stated and on 2/13/2014, 2/18/2014 and 2/25/2014 as sent emails requesting the shipping information, since I was unable to contact Customer Service by phone only by email now. The responded by email on 2/26/2014 asking if it was opened or used. I responded that I opened the shipping carton and took it out and replaced it back in the shipping carton. It had not been used. They said they could do a refund, because I opened the item. The only thing I opened was the shipping carton to remove the stand. There wasn't anything plastic bag or anything around the stand to unwrap or open. The metal stand was just in the box with a little bubble wrap around it. I placed the bubble wrap around the stand as they did ready for return.Desired Settlement: Get a refund as described by their 30 guarantee return policy.

Business

Response:

As we have mentioned to the customer previously, we do not accept returns on personal care items that have been opened or used. The customer has confirmed this item has been opened, therefore it is not returnable. This policy is strict and can not be amended for sanitary and health reasons. It is listed in our Return Policy, #3 states this information for viewing before and after a sale is placed for customer convenience.

Review: I placed an order online with [redacted] for bath towels and dental floss. Unbeknownest to me, the dental floss was outsourced to another vendor, unbeatablesale.com. I thought I had ordered 6 of the 6 pack at a total price of $34.04. When the item finally arrived, it was only a quantity of one of the 6 pack. I immediately contacted the vendor who refuses to admit quantity error or pricing error. One unit retails for a little over a dollar at any retail vendor. This vendor is charging 500% more and claims there is no price error. This is textbook price gouging.Desired Settlement: Full and complete refund.

Business

Response:

The customer received what was ordered. Here is the product description: Give yourself a boost, with a burst of flavor. Reach Cleanburst removes up to 52% more plaque than Glide Original Mint.Features Icy spearmint.Removes up to 2x more plaque then Glide floss.Flossing between your teeth is key in helping prevent periodontal (gum) disease.Waxed.52 yards.6 per Case.Item Weight - 8 oz.This item does not state it is six- six packs, it says six per case. The customer can return the item to 195 LEHIGH AVE SUITE 5 LAKEWOOD NJ 08701 for a refund. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The point of purchasing in bulk is to take advantage of price savings. This company has the audacity to charge more than 2x the retail price for one unit - insanity! The company must provide a pre-paid label or I will forward a consumer fraud complaint against them and [redacted].

Regards,

Business

Response:

We are sorry the customer is unhappy with the price but the item was NOT misrepresented and we shipped the customer exactly what was ordered. We do not issue labels, all returns are at the customer expense and this information is listed in our return policy on all of our sites. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This matter is now being escalated.

Regards,

Business

Response:

We have already represented ourselves in this matter and our position will not change.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This company is a disgrace and I will pursue this matter further.

Regards,

Review: I purchased bedroom furniture online on May 27th, 2015. My purchased had an additional charge for shipping and a delivery time frame of June 5th-9th. I placed the order with the additional shipping charge of $262 as that matched up to my time frame needed for this particular product. I called and LIVE chat with them to confirm shipping starting on June 5th, no update was provided other than it was in process and should arrive between the agreed order delivery of June 5th- 9th. I called on June 10th to find the status and nothing was available, I told them I should have a tracking number and the purchase delivery date was now past due. I've sent additional emails looking for information and my replies have been that they received the email and are awaiting more information from the transport company. I still have no clue on delivery, I've paid a substantial money for the delivery which is past due by one week. This is unacceptable service and failure to provide on the agreed shipping delivery time provided at purchase.Desired Settlement: I would like my shipping portion of $262 to be refunded and my item shipped as soon as possible. I flew into [redacted] to assist with building the bedroom furniture and now I have to hire someone to put it together. You did not provide me my item as it was stated on my order. I still do not have an update after several emails and calls into your support line.

Business

Response:

The item is awaiting delivery, the customer needs to make an appointment with the carrier. The item was dispatched June 15th. Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. This item was shipped on the 13th business day. We do not refund shipping charges.Thank you, tracking is below.Shipment Information for PRO [redacted] Origin[redacted] , [redacted] Destination[redacted] , [redacted] DetailsCustomer #: [redacted]PRO Number: [redacted]Appointment Date: 6/19/2015 Estimated Delivery: 6/18/2015(Appointments and Additional Service Requests could extend the Estimated Delivery Date)Delivered Date: BOL #: PO #: Pieces: 2Weight: 280 Shipment Comments and Updates06/15/15 Appointment Pending 06/15/15 Freight picked up from shipper location 06/16/15 Trailer Closed - ready for dispatch 06/16/15 Trailer dispatched from [redacted] to [redacted] 06/17/15 Trailer enroute at [redacted] 06/17/15 Trailer arrived at terminal in [redacted] 06/17/15 Trailer arrived at terminal in [redacted] 06/18/15 Trailer unloaded at terminal in [redacted] 06/18/15 Appointment set for delivery to consignee on 06/19/15 06/19/15 Shipment out for delivery

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My order stated the delivery of June 5th to June 9th, 2015. I place my order on May 27th, 2015. The shipping noted on my order confirmation states "Standard Shipping (3-7 Business Days). You have not meet the order confirmation time frames as I paid to have that item delivered. You haven't replied to my emails for assistance. I have attached my order confirmation that clearly shows shipping selected and delivery. Its June 25th, 2015 and NO item. I paid to have the item delivered June 5th- 9th. Nothing Delivered. My order states Standard Shipping (3-7 Business Days) Its almost a month later, nothing delivered.I have made several attempts to contact you via email with NO reply. NO Service. NO resolution. I have asked for a refund due to Unbeatable Sales/ Pricefalls Marketplace failing to deliver my item as stated in my order confirmation. I have paid a substantial amount of money to have the item shipped and coordinated flights to arrive in town to setup the item. You are at fault, correct your mistake.

Regards,

Business

Response:

The item was dispatched June 15th. The item hasn't been delivered as the customer needs to make an appointment with the carrier, as stated previously. All emails have been answered, we keep record of everything.Here is the policy directly from our site:Freight & Shipping Charge PolicyAll items sold by UnbeatableSale.com have a set shipping charge based on items weight. Most items ordered from unbeatablesale.com are shipped via UPS. Please allow 3-8 Business days for your order to ship and for any additional transit time.There will be a $15 Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Many of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.This item was shipped on the 13th business day. We do not refund shipping charges.Thank you, tracking is below.Shipment Information for PRO [redacted] Origin [redacted] Destination[redacted] DetailsCustomer #: [redacted]PRO Number: [redacted]Appointment Date: 6/19/2015 Estimated Delivery: 6/18/2015(Appointments and Additional Service Requestscould extend the Estimated Delivery Date)Delivered Date: BOL #: PO #: Pieces: 2Weight: 280Shipment Comments and Updates06/15/15 Appointment Pending 06/15/15 Freight picked up from shipper location 06/16/15 Trailer Closed - ready for dispatch 06/16/15 Trailer dispatched from [redacted] to [redacted] 06/17/15 Trailer enroute at [redacted] 06/17/15 Trailer arrived at terminal in [redacted] 06/17/15 Trailer arrived at terminal in [redacted] 06/18/15 Trailer unloaded at terminal in [redacted] 06/18/15 Appointment set for delivery to consignee on 06/19/15 06/19/15 Shipment out for delivery

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My order clearly states shipping of 3-7 business days and an estimated delivery of June 5th-9th at the time of purchase. I have NO item, Countless emails sent with NO reply and a repeat message from a company that fails to address my concerns or fix the problem. I want a full refund- I don't have anything. Your past the shipping time frame that was agreed upon. Fix your mistake and own what has happened- Refund my money and deal with your mistake. I have provided proof of my order and what was stated in writing.

Regards,

Review: I received an item that was ordered from Unbeatablesale.com. After receiving said item, it was noted that parts were missing. The biggest issue we have is that the product has some sort of bug infestation. I contacted [redacted].com, who contacted unbeatablesale.com. I requested a full refund including shipping and that I did not want to re-order, but wanted to return the product at the cost of Unbeatablesale.com. I was told E-Mails were being sent to me from UPS with a pre-paid label to return the product. After 3 E-Mails and 2 phone calls, I've had yet to receive this E-Mail containing the return label. Today's phone call concluded that I could dispose of the product and that I would ONLY be refunded for the product amount, despite already being told I was to receive a FULL refund, including [redacted] is not a consumers fault that a warehouse has a bug infestation issue and it is not right to charge a consumer for S&H when a company is literally sending an infestation into a consumer's home. I also find it odd that no one from Unbeatablesale.com has bothered to request photos as documentation of the infestation, which I would be happy to provide. I'm taken back by their lack of care to a consumer's issue.Desired Settlement: I want my full refund including S&H.

Business

Response:

We received an email on 8-Jul-2015 from [redacted] stating the customers aforementioned complaint. The customer was sent a UPS return label on 7/8, 7/12 and 7/13. After the customer called back and stated they were not receiving the labels, a manager advised they could keep or dispose of the item and receive an ITEM refund ONLY or they could get a no charge replacement. The customer stated they no longer wanted the item, and wanted a refund. The customer was refunded their ITEM cost only as advised, original shipping is not refundable and they were never told they would get any shipping refunded. Our policy is to ship replacements, if you decide you no longer want an item once its shipped you may receive an item cost refund but no original shipping charges are refunded. This is in our return policy. Again, the customer already received a refund. This matter is resolved.

Review: Ordered 3 baskets 1 bent 2 wicket peeling off. I called, rude workers. I was hung up on 3 times asked to speak to a manager and was refused. Finally, I was told to place the package outside the driver would pick them back up. I advised that we were expecting 30 inches of snow and that I would not be responsible for the package. They rep agreed I will not be responsible. Now, no driver ever showed. The box is destroyed and the baskets are wet. The baskets will sit outside I will not bring the box in and I want a full refund.Desired Settlement: I want my money back, I want them to pick this trash up out of my front yard

Business

Response:

The customer left the item outside in a blizzard even though he was advised not to do this. They were told we were issuing a call tag and if they could not get to the customer due to the weather they would come back out, as we were under the same weather we understood it might be an issue. The customer threatened harm to our customer reps and cursed off almost everyone here rather than allow us to assist in a very simple situation. Due to the customers behavior and the low dollar amount of the order, I chose to refund the customer for the item, they will not be getting a replacement nor will we require the item back. The refund was processed on 1/26/2016, we will no longer be responding to this case as we have resolved the issue.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:1 nobody threatened anybody. If that's the case please send the recording as the calls are recorded2. I advised the company that the bloalzzard was coming and if I did put it outside I did not want to be responsible for the product. They agreed. 3 the company gave me a hard time from the beginning, complaining that I was complaint because it was only 30.00. I do not accept the behavior that this company has displayed to a costumer. They did refund my card. However I was treated very Rude and now lied upon saying I threatened somebody. I want a apology for this and then I will call this matter closed

Regards,

Review: On 9/12/13 I purchased a "Breadman Chrome Ultimate Breadmaker, Model No. TR2500BC" through Walmart.com "Marketplace" for $56.19 plus shipping costs of $12.33; total order $68.52.

I received an order confirmation from Walmart.com on 9/12/13 for the item described above and the price and shipping charges described above. The order was to be processed through "UnbeatableSale.com" through Walmart.com "Marketplace."

On 9/17/13 I received a shipping confirmation from Walmart.com indicating that the item described above had shipped via UnbeatableSale.com.

On 9/18/13 the shipment arrived, but I did not receive the item I ordered and paid for. I received a Farberware percolator. I contacted UnbeatableSale.com via email and by phone at 888-657-8436 and left a message. I did not receive a reply.

I again called UnbeatableSale.com on 8/19/13 at 8:54 a.m. and selected "sales" as an option through their automated phone system. I spoke with a woman who said she'd have someone from customer service call me back; they'd be arriving in 6 minutes (9:00 a.m.). At 4:00 p.m. when I hadn't gotten a call back I called "sales" again. I was told they were closed all day for "the holiday" and they'd be closed Friday for "the holiday" also.

On Saturday, 9/21/13 at 3:21 p.m. I received an email from [redacted] of UnbeatableSale.com stating they had looked into my complaint and determined I had ordered a percolator. She sent me an order confirmation I'd never seen before that did not match the confirmation I'd received when I place the order. I sent Ms. [redacted] the order confirmation and shipping confirmation I had received.

Today, 9/23/13 I received another email from Ms. [redacted] with a return label for the percolator, an admission that UnbeatableSale.com had made a mistake and informing me that UnbeatableSale.com was issuing a full refund.

On 9/23/13 I replied to Ms. [redacted] explaining that I did not request or desire a refund but rather expected Walmart.com/UnbeatableSale.com to fulfill the order I placed and paid for. I requested confirmation and have not received a reply.Desired Settlement: Ms. [redacted] of UnbeatableSale.com confirmed that a mistake had been made by her company. She seemed more concerned with correcting the error on Walmart.com's web site than she did about resolving my problem.

I relied on the price for this item that UnbeatableSale.com advertised on Walmart's web site. I ordered the item, paid for it, received an order confirmation and shipping confirmation. I am not responsible for errors made by UnbeatableSale.com or Walmart.com. Several other web sites were offering comparable sale prices on this item when I placed the order with UnbeatableSale.com/ Walmart.com. Those sales have now ended and I cannot order this item elsewhere for this price; in fact the best price I can find today is on Walmart.com for approximately $96, which is approximately $40 more than when I ordered it. I expect UnbeatableSale.com and/or Walmart.com to honor the advertised sales price.

Business

Response:

This customer placed this order on Walmart. The order was sent over to us as a Farberware FCP280 Millenium Automatic Stainless Steel 8-cup Percolator. We are not listed as a seller on Walmart for the breadmaker that the customer states that they ordered. We spoke to Walmart yesterday and they confirmed that we were not a seller of the breadmaker. We sent the customer a shipping label to return the item to us. The shipping label tracking number is UPS [redacted]. We advised Walmart and the customer that once the item is returned, we will refund the customer in full.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I don't agree with what is stated in the response I have been issued a full refund and I would like to close this complaint. Thank you for your assistance.

Regards,

Review: On January 10, 2015, I ordered from Unbeatablesale a totaly quantity of four (4) Bryant furnace filters in Order No. [redacted]-1. The filters are packaged as a 2-pack under Part No. FLTN6227 and I ordered a quanitity of two such SKUs, therefore totalling four filters. I was provided with only one quanitity of FLTN6227, representing 2 filters. I had previously ordereda single quantity of this part from unbeatablesale on August 8, 2014, Order No. [redacted] and timely received a single quantity of this item number containing a total of 2 filters as disclosed on their website description. Upon requesting fulfillment of my order on or about January 28, 2015, unbeatablesale indicated they would research the issue and get back to me. I did not hear back from them. On February 6, 2015 I again contacted unbeatable sale and they told me the part number only includes a single filter and that the description on the website was not accurate.Desired Settlement: I would like a refund for $100.14 representing 50% of the contracted purchase price to reflect the fact that I only received 50% of my order.

Business

Response:

In order to issue a refund, please use the label that was issued on 2/6/15, UPS [redacted]. Once the items are returned a refund will be issued, we do not issue refund prior to returns being received. The label has not been used to date. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I cannot return a product that I never received.

Regards,

Business

Response:

This is untrue, the customer received TWO filters with the expectation of receiving four, these are not sold as a two pack, only individually at this cots. This error was already advised to the customer. They need to return both filters for a refund if that's what they are seeking.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Teo filters have already been used and installed. I'm looking for a refund for the 50% of my order I did not receive but paid for. They were advertised on multiple website they retail through as a 2-pack.

Regards,

Business

Response:

We will process a refund a 10% off for the inconvenience. We cannot issue a refund if our merchandise is not returned. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This merchant continues its history of deceit and lies. I order a total of 4 filters and paid for a total of 4 filters. I only received two. Therefore I continue to demand a refund of 50% of my order. Despite the merchant's assertions that the filters do not come in two packs, a review of their website for this SKU on 2/13/2015 at 6:52pm EST reveals that they continue to advertise them as a two pack:FeaturesFits Carrier Infinity air cleaner model GAPABXCC2020.Usually needs to be changed once per year under normal conditions.This product is listed and rated by Underwriters Laboratories as U.L. Class 2.Pack 2.Dimension 20 x 20 x 3 1/2 in.Similarly, they continue to advertise the product as a two pack on the [redacted] website, continuing to deceive consumers:About this itemFeatures- Fits Carrier Infinity air cleaner model GAPABXCC2020-- Usually needs to be changed once per year under normal conditions-- This product is listed and rated by Underwriters Laboratories as U-L- Class 2-- Pack 2-- Dimension 20 x 20 x 3 12 in- SKU: FLTN6334I request that the Revdex.com provide me a full record of the correspondence of this dispute for me to provide to the NJ State Attorney General's division of consumer protection given the ongoing and continuous deceitful behavior this merchant is involved in.

Regards,

Review: An advertised outdoor floor-standing swing was ordered online on 09/13 from Sears.com website which fulfills through www.unbeatablesale.com website. Upon receipt of shipment on 09/21, it was found out that they had shipped a ceiling-hanging swing (and not the floor-standing swing as shown on online advertisement). Phone call to customer support at unbeatablesale.com, acknowledged mistake and agreed for a full refund and paid return shipment. However, they later contradicted by email saying they would offer 50% discount if I choose to keep and that if I want to return, I would have to pay for return shipping and that I would also be charged 30% restocking fee.

This is a clear case of FALSE ADVERTISEMENT and BAIT-n-SWITCH tactics. I have all the communications as well as photos of the advertisement and the swing I wanted and ordered and the photographs of what was sent. Completely different products.

The customer support person acknowledged that he is just following guidelines set by his superiors, although he acknowledged the mistake and sympathized with me.

I want the merchant to do the right thing by acknowledging their mistake and not hold a customer who had ordered advertised product in full faith. I want a full refund, merchant paid UPS return label and not charge restocking fees. This wrong shipment is completely the making of unbeatablesale.com.Desired Settlement: Full refund of the credit card charges with no restocking fees and send paid return UPS shipment label.

Do not advertise WRONG picture for a online merchandise. Consumers buy what is shown in the advertisement.

Business

Response:

The customer ordered the item "International Caravan TT-SW-006-3 Royal Tahiti 59 in. Wood Three Seated Swing" which is a swing only. The customer received the SWING ONLY, the stand is sold separately. Customer was advised of this and provided with return instructions on 9/25/2015.The customer was expecting a set, but they would have needed to order FOR EXAMPLE: International Caravan Royal Tahiti 3 Seater Swing with Frame and Canopy, which mentions other parts in the description and is much more expensive then the swing only which was purchased from us. We do NOT sell it this way. The customer claims this is bait and switch, however; that is completely false and we have offered both a discount to keep the item or a return on the product. We do not take returns on furniture and this is being made as an exception to the customer. We have a 30 day return period, after that time the return will not be accepted. Our position will not change, this matter was previously addressed directly with the customer. Thank you.

Review: I ordered a vanity top and it was to be delivered Nov 15th. When it did not show up I email and asked where it was, to which I received a reply they would check into it and let me know. The next reply I got was to let me know it was being returned to the warehouse. They said the delivery person called me but I have NO messages on my phone. It never stated I had to be home to receive my item. So I figured they would leave it on my porch. Now I do not have a vanity top that I need and Im out a $176 delivery charge and the item was only $175. I have NO proof this person even attempted to contact me. I paid through [redacted] and all my information on there is correct. So there should have been a message on my machine if the carrier and unbeatable sale had tried to contact me by phone.Desired Settlement: I still NEED a vanity top but DO NOT ever want to deal with this fraudulent company ever again. I want a FULL refund back in my bank account for $362.23

Business

Response:

This order was placed 10/28 via [redacted], shipped and sold by Unbeatablesale. Our shipping policy on [redacted] states, "Please allow 3-8 Business days for your order to ship and for any additional transit time." We never indicated to the customer that their item was coming on 11/15/13. This order shipped via freight 11/5/2013 and tracking was provided to [redacted]. The customer was contacted multiple times via [redacted] email 9[redacted] and at [redacted], the number provided. On 11/9, the item was returned to sender as we couldn't reach the customer and storage fees would start to incur. At this time, the customer is actually not due any refund. Our return policy states that ALL orders returned without the issuing of an RA or refused, such as this order, are subject to a 25% restocking fee($43.78) and return freight($220.00). The customer only paid $175.07 for the item, they technically owe us money since those charges are $236.77. We did everything we could to try to reach this customer and get them their item but we were not contacted until 11/15/13, long after the item was returned to sender. This matter is closed.

Review: On 11/29/13 I ordered a daybed & trundle from this company. The product description described the bed & trundle and stated that it weighed 200 lbs. I thought I was getting a good deal. When I received an e-mail about the shipping, I called the company because the invoice said it only weighed 40 lbs. They assured me that it was in 2 packages & must have been separated. On 12/14/13 the TRUNDLE only was attempted to be delivered, but because it had no packaging, it was damaged almost beyond recognition and was refused. I then called the company to find out how to resolve this and was told that the trundle was all I had really ordered. I spent several minutes explainign what their website product description said and was told that no matter what the description said, it was wrong. My response was then I did not want just a trundle and asked for a refund. They said no problem. They refunded the purchase price only, not the $205 for shipping. When I tried to talk to someone about this, I constantly get the 'overflow' department who dutifully takes a message and promises someone will call me. A day or two later, I get an e-mail, not a call, saying that their policy is to not refund shipping. I have been trying many times to talk to someone to no avail. They only send e-mails.Desired Settlement: Refund my shipping charges of $205.29 to my [redacted] card.

Business

Response:

The customer received what was ordered, the item was refused for damage and the customer denied a replacement. Please be advised we do not refund original shipping charges. Shipping is a service and the item was delivered using a carrier method, this is the reason why the fee is non-refundable. This information is listed on our website for customer convenience. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The business has filed a complaint to receive their money back from the shipper because of the damage. This means not only did I pay for the shipping, they are getting paid from the shipping company as well.

Regards,

Business

Response:

The customer was told on two occasions that we could re-evaluate the issuing of the shipping refund after the claim was concluded. This was on 1/14/14. They were also advised this could take weeks. I have issued the shipping refund as a courtesy but the claim is NOT concluded. We appreciate the customers patience.

Again, we DO NOT issue shipping refunds and this is stated in our policy. This refund is being done as a courtesy. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While the company does "not reimburse shipping" there should be some flexibility for special circumstances like this. They did issue a refund on the shipping a couple of days ago.

Regards,

Review: Ordered full size bedding. Company shipped twin size bedding with full size order form and charged my credit card for full size bedding. Company said I had to pay for insured return shipping. Now they won't refund my shipping expense for their mistake. I just want my $37.09 refunded.Desired Settlement: Refund of $37.09. Company sent me wrong product. Charged my credit card for size full bedding but shipped twin size. Order form from company even said full size. Company made me pay for return shipping on their mistake. Told me to call for return shipping label then said they don't send return shipping labels. I just want my shipping expense paid by this company since they shipped me the wrong size product.

Business

Response:

The customer paid $124.58 to Unbeatablesale.com through [redacted]. They were refunded this amount, we could have sent the customer a free return label and they would not have been charged for the return but the customer sent it back at their expense.They paid $37.09 to a carrier not to UBS therefore there is nothing for us to refund as we have already refunded all the customers money that they paid to US. We do not have the ability to refund money that wasn't paid to our company. The customer has already been told this information on multiple occasions. This matter is resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I did call them right away when the incorrect bedding was shipped to me. I asked for a return shipping label to be sent to me and they refused. They said if I keep the twin size they would give me 15% off which at that price would have been more money than what they sell the twin size for on their website. They said to call back during business hours and talk to someone because the night people have no authority.I called again during regular business hours and [redacted] (1-888-[redacted]) told me they did not send return shipping labels. She said to send the twin size bedding back per requirements on their website (insured) which we did and then after they receive it to call back and talk about MY shipping expense. Now they just keep refusing to reimburse me and [redacted]'s manager, [redacted] at same number, extension [redacted], refuses to call me back. They are totally lying and this is VERY POOR business practice.

Regards,

Business

Response:

Again,The customer paid $124.58 to Unbeatablesale.com through [redacted]. They were refunded this amount, we could have sent the customer a free return label and they would not have been charged for the return but the customer sent it back at their expense.They paid $37.09 to a carrier not to UBS therefore there is nothing for us to refund as we have already refunded all the customers money that they paid to US. We do not have the ability to refund money that wasn't paid to our company. The customer has already been told this information on multiple occasions. This matter is resolved.Thank you,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Please read carefully the conversations of March 9th where I asked if they were going to send me a prepaid return label and March 10th where it states very clearly from the seller "We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured." Again, this company is outright lying. It makes no sense for a customer to NOT accept a prepaid return label and want to spend their own hard earned money to return an item they did not order.I have more conversations by email with this seller under the dates listed if you would like to see them.Refund issued $124.58 March 26, 2015 Seller e-mailed buyer (View) March 26, 2015 Seller e-mailed buyer (View) March 13, 2015 Buyer e-mailed seller (View) March 12, 2015 Seller e-mailed buyer (View) March 12, 2015 Buyer e-mailed seller (View) March 11, 2015 Buyer e-mailed seller (View) March 10, 2015 Seller e-mailed buyer (View) March 10, 2015ORDER #: [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted], Thank you for ordering from Unbeatablesale, Inc We are sorry that your order did not arrive as expected. If you would like to keep the item, rather than return, we would be happy to issue a refund of 15% off your item cost. Please let us know. Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box). Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order. Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured. Please return the item to the following address: UnbeatableSale Returns Dept. [redacted] PLEASE INDICATE THE REASON FOR YOUR RETURN:______________________ _________________________________________________________________ _________________________________________________________________ Make sure to use a traceable method of shipment and reply to this email with your return tracking. Thank you. Sincerely, Customer Service 1-888-[redacted] Buyer e-mailed seller (View) March 9, 2015 I would like to return the item for a refund. Please advise from this point. Are you sending me a shipping label to return the item? ----- Original Message ----- From: "UnbeatableSale Inc - [redacted] Marketplace" <[e-mail address removed]> To: "[redacted] <[e-mail address removed]> Sent: Friday, March 6, 2015 6:26:09 PM Subject: Order from UnbeatableSale Inc. ORDER # [redacted] DATE: 27-Feb-2015 ORDER #: [redacted] REFERENCE #: [redacted] Dear [redacted], We have received your message and are terribly sorry for the inconvenience. Can you please let us know if you wish to return the item for a refund or an exchange for the correct size? Thank you. Sincerely, Ph: 888-[redacted] UnbeatableSale Inc. Thank you for ordering from UnbeatableSale Inc.. Below is a copy of your order. SOLD TO: ======== [redacted] United States ================================================================== Ordered: 1 [redacted] Seattle Seahawks Full Bed in a Bag $124.58 ================================================================== Product Total: $124.58 Sales Tax: $0.00 Shipping: $0.00 Discount: $0.00 Surcharge: $0.00 Grand Total: $124.58 Balance Due: $0.00 Seller e-mailed buyer (View) March 6, 2015 Buyer e-mailed seller (View) March 6, 2015 Buyer e-mailed seller (View) March 6, 2015 Package 1 shipped UPS March 2, 2015 Original order ([redacted]) February 27, 2015 Total refund: $124.58

Regards,

Business

Response:

The money was not paid to us, we cannot refund the money. This position will not change as we refunded ALL the money the customer paid to US.That money was not paid to us therefore is not refundable by us. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I still want my $37.09 for UPS shipping and will not give up. I don't give a hoot whether the monies were paid to you or not. I dug in my pocket to pay for return shipping on an item I did not order, so I believe it to be in good faith for you to do the same. Again, IT WAS YOUR MISTAKE! I ordered a full bedding and was shipped a twin size, but billed for the full. Was told in e-mail and on phone by [redacted], who wasn't very nice about it, that return shipping labels are not issued by your company. How in the heck did you expect to get the wrong shipped item back to you if I did not use my own hard earned money to pay for return shipping??? THIS WHOLE THING IS YOUR MISTAKE!!!!!If you are a family owned company, buyer beware of this family. And from reading [redacted] and [redacted], this is not your first rodeo. You seem to pull these crooked business practices with everyone who orders from you. I've read where several times wrong items were shipped, broken items were shipped, half orders were shipped, etc. and these people are still waiting for a promised return shipping label (only 1 customer reported this), shipped back items to be credited to customers credit cards, and on and on.This company intentionally avoids the customer after the credit card is charged. And I can't believe Revdex.com you give this company an A- rating on your website. I hope you change this to an F minus times infinity.

Regards,

Review: The item I purchased did not meet my expectations - it was an antenna advertized to receive 50+ channels and after following the directions completely, I could only receive four channels intermittently. Because of this, I decided to return the antenna. The information I received with the product told me that if I had any problems I should phone the number provided or email them at their website. It said that in order to return an item, I needed to obtain an RA number from them. I phoned the company three or more times - no one ever answered, so I left messages along with my phone number. I then proceeded to email the company three or four times and have yet to hear anything from them.Desired Settlement: I want the company to reply with an RA number so that I may return the antenna. I also feel that they should pay for the return postage, insurance and any restocking fee they claim they need, as the antenna did not live up to its advertizing.

Business

Response:

Hello,For the record, we have sent three emails to this customer, email address is [redacted]. The customer was also already provided return instructions on 2-Jun-2015.The customer may use this RMA to return the unwanted item.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701Make sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.

Consumer

Response:

I am rejecting this response because: The antenna has been assembled to test it. As it did not meet expectations, I disassembled it and returned it to the box with the original packaging, so it is not intact because it has been opened. I need to know if this will be a problem and if I am going to be charged a restocking fee. If that is the case, then I will continue to pursue this complaint. However, I am willing to pay for the return shipping and insurance if I am refunded the entire amount of the purchase which was $69.95.

Business

Response:

THE ITEM NEEDS TO BE RETURNED BY 6/27/2015 TO AVOID RESTOCKING FEES. AS LONG AS ALL THE ORIGINAL PACKAGING IS INCLUDED AND IS RETURNED WITHIN 30 DAYS NO RESTOCK WOULD APPLY. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I have decided to keep the antenna and attempt to resell it via [redacted] or something because the shipping and insurance costs are too high to send the item back and the business refuses to pay for that.

Review: On January 29th, 2015, we placed an order for 2 different truck toys ( a tip up truck and a tanker truck) from Unbeatablesales, through the [redacted].com [redacted]. The estimated delivery date was February 18-20th. However that day came and went and we had not seen any products. So we waited until the first week of March then we emailed the company, they responded with an apology and that they would follow up on the order with another email, which they never did. So on March 9th, we sent another email, and that was not replied too. One March 17th I called Unbeatable sales and spoke to [redacted], who told me the two toys would be shipping on 3-18. But they were not shipped then. On 3-20 I called again and spoke to [redacted] who said the wearhouse was having UPS problems so to call back on monday for an update. Finally on 3-26-2015, 56 days after placing the order, a single package was delivered but it only contained one of the toys! So not is it 4-3-2015, and we still do not have the tanker truck toy, this is 64 days after placing the order, and Unbeatable sales and not bothered to give us an update.Desired Settlement: I would still like to have the toy delivered, and would be happy with that. However, if they are not going to deliver the 2nd toy then I would like a full refund for the entire cost of the toy and it's shipping charges.

Business

Response:

We apologize for any inconvenience. The [redacted] Basic Tanker Truck 1 plus is no longer available from the manufacturer and the customer has already been refunded.

Consumer

Response:

I am rejecting this response because:The vendor only refunded the $15.36 that was the cost of the toy, however, this did not refund the $8.89 cost of shipping that they charged and we paid for. We should be refunded the shipping cost as well.

Business

Response:

WE HAVE REFUNDED HALF OF THE SHIPPING. THANK YOU.

Review: I placed an order on 11/26/13 for my 11 year old's Christmas present. I ordered a Yoga Stick-e Socks 3954 Stick-e Beaming Full Body Core Workout and a Wesco 20202 78 inch x 48 inch x 4 inch Landing Mat. The total was $401.87. The deliver date email read: Arrives by Fri., Dec 6. She needs both to do her gymnastics. Neither arrived. On 12/4, I got an email from a rep named [redacted] telling me that the mat was out of stock, even though they have my money. I called late last week, I think it was & asked a female rep if they could have my merchandise here by Christmas. I stressed that this is all that my daughter is getting for Christmas. She told me that I'd have to pay (no joke) about a $1000 shipping to guarantee delivery by that date. I told her that I'd ordered in plenty of time to guarantee delivery by the new due date that they'd pushed part of my order back to (Dec 20th.) Plus, there were four days between the 20th & the 24th. I asked her if they could substitute it for the other one that was exactly the same, except it folded up. It was a few dollars more. She wouldn't look up the info on the product & said they wouldn't adjust the price at all. Nor would they guarantee delivery by Dec. 20th. It is 12/11, 5:07 PM, and they are telling me to call back tomorrow afternoon, if the yoga stick/beam doesn't arrive. Then they will get a supervisor to look into this. I held for my entire lunch hour almost and really don't want to do this again. This is all that my daughter was getting for Christmas. But, I'm not wanting to take a chance of the items not arriving. I had them cancel the mat. I will purchase it elsewhere. But, I would like for this company to cancel the beam too, since it seems to be lost, & this company has no answers. The rep who I spoke to today didn't even know how to track the package.Desired Settlement: Just refund the entire order. I'm not wanting to take chances with this unreliable company. No one seems to know anything.

Business

Response:

This customer has an order that has 2 items on the order. Yoga Stick-e Socks 3954 Stick-e Beaming Full Body Core Workout and the Wesco 20202 78 in. x 48 in. x 4 in. Landing Mats. This Yoga Stick-e Socks 3954 Stick-e Beaming Full Body Core Workout shipped with [redacted] tracking number [redacted].After doing some research, the 2nd item, Wesco 20202 78 in. x 48 in. x 4 in. Landing Mats, was canceled per the customers request on 12/13/2013 and refunded. If the customer would like to return the item to us to:

Unbeatable Sale returns Department

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this company has provided several false statements to the Revdex.com. The mat was ordered on November 26 I received an email on December 4 stating it was not in stock as of today there's been no credit issued to my account. I also have confirmation from [redacted] showing that the item was shipped AFTER I specifically asked them to cancel the beam. I even called [redacted] to confirm what I was reading on the tracking email. They confirmed the same thing. Someone took the beam to the store on December 12 and dropped it off at the store. I stressed to [redacted] the rep at UnbeatableSales.com, not to ship this, since I had requested that it be cancelled. I explained that I couldn't use one item without the other. He kept threatening to charge me return shipment fees and fees for other things, if I returned it. This company LOST the item, shipped it after I had requested cancellation, haven't refunded a single penny, and keeps trying to charge fees. I stopped the [redacted] driver, before he could get the item off the truck and told him what the issue was and not to take it off the truck. I started getting emails saying the company that shipped the beam couldn't be located. This was from [redacted] tracking. I returned home from holiday travel yesterday and the item is on my front porch again. I tried calling [redacted] on Thursday, but the call volume was so high. I will call them again today and ask that they pick this item up again. I want confirmation from this company that I will NOT be charged any fees due to there mistakes and decision to continuously ignore my request to cancel. And, I want my account credited for both items. I have NOT received a credit for any portion of the $400+ purchase. If confirmation is needed by Revdex.com showing the [redacted] tracking then I can send it. It shows that someone (more than likely [redacted]) had someone take the item to the [redacted] store and shipped it after I asked them not to.

Regards,

Business

Response:

The customer is confused. They did not order a beam from us.

They were refunded $301.92 on 12/13 for the landing mats, they were cancelled. If they do not see this refund, they need to contact [redacted], we do not have their billing info and we already refunded this order.

The other order for the Body Core workout was not cancelled. Order was placed 11/26 and shipped 12/2, we recd cancel request after the order shipped. The customer was sent return instructions but the item was refused. We have not recd the refused item back, but we have issued a refund per our policy.

Both orders have been refunded. This matter is resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This is not accurate info. And rather than the rep from the company accusing me of being "confused", she should look at the records & speak to [redacted]. I have attached a copy of the [redacted] document AND spoken to the [redacted] rep. The document and the [redacted] rep both confirmed that this item was NOT shipped until 12/12, at 1:01PM. This was a day AFTER I requested cancellatiion. UnbeatableSales.com lost the item and didn't ship it. The rep at [redacted] stated that someone then brought it to the store on 12/12/13. If the item was shipped as this rep states then why does [redacted] state the following on 12/11/13:

Please accept our apologies for the delay in the shipment of your order. Please

expect a follow up email shortly.

The item is found & shipped on 12/12/13 AFTER I'D REQUESTED CANCELLATION & he replies on 12/15/13, and states:

We are sorry that your order did not arrive as expected.

So clearly YOU are the one who is confused. I don't care if you call this a yoga stick or beam. You understand that you have my money for this item.

You will need to refund the entire order WITHOUT any fees due to you all losing the item, not shipping it until 12/12, and ignoring my request to cancel (prior to shipping), since my daughter can't use one without the other item. You have no right to hold my money. And, now you are blaming the missing credit on [redacted]. I would also like confirmation of the credit that was sent to [redacted] on the date that you indicated.

Regards,

Business

Response:

We will not be responding to this any longer. The customer has been refunded for both orders with our company.

Review: On 1/29/14 I ordered online a Arts and Crafts Home Style Entertainment Console from [redacted]. It was described as being 60"x36"x20" and still is on [redacted]' website. I received the item from UnbeatableSale in NJ shortly thereafter. Upon putting the console together, I noticed 3 pieces were broken. I called UnbeatableSale and they promptly replaced the broken items. However, once I read and began putting the console together, I realized that it was only 25" in height - not what was described in [redacted]' description. I immediately called [redacted] who told me it was an issue with UnbeatableSale. I recontacted UnbeatableSale through email and they stated they could not help me I needed to contact [redacted]. I went back and forth with each company for a few weeks and am totally disgusted with both. I have already filed with the Revdex.com against [redacted], and now would like to do so against UnbeatableSale. I cannot believe that no one is responsible for this mistake. I have a copy of the original website, as I noticed they have since changed the description.Desired Settlement: I would like what I ordered or my money back, including the over $50 delivery charge. I am a senior citizen battling pneumonia since Christmas and this has been extremely taxing.

Business

Response:

We do sincerely apologize for the customers frustrations. Unfortunately, as we had mentioned to [redacted] and the customer, we shipped the correct item. Please see our description below. Also, we do not accept returns on furniture so we would be unable to accommodate the customers request. There is nothing further to be done.

Home Styles Arts & Crafts Entertainment Console is constructed of hardwood solids with hardwood veneers in a rich multi step Cottage Oak finish. Accommodates most 60 TV's. Distinctive Arts & Crafts styling features clean simple lines and comfortable functional design. Wood framed doors on each side have Mission style wood overlays with matte Black hardware. Open storage compartment with adjustable shelf in center to hold your electronic components. Convenient wire management openings. Size: 56w 20d 26h. <<<<<<<<<<

Return Policy Our return policy is one of the most highly rated today.

Unbeatablesale.com has a money back guaranty on products returned within 30

days. In order to receive proper credit on your return, please contact us for an

RA. Once you receive an RA all items must be returned within 30 days of

receiving your order. We do not accept returns after 30 days. If the package is

refused or returned without our issuing of an RA or without the RA # on it, a

restocking fee will be applied. We will be unable to refund your cost of the

original shipping if you decide that you do not want the order after it has

already been submitted. Please note: We do not issue prepaid return

labels. All returns must be in their original carton with all packing material

intact. All returns must be sent freight prepaid by the customer and insured.

Orders refused at delivery will be assessed all of the applicable fees listed

above including the return fee, our shipping costs and a 25% restocking

fee.

If the items is damaged in transit or DOA an exchange will be made or

refund issued.

Please Note:

1) For all furniture items we

will replace any parts that are damaged but the item may notbe returned if you

changed your mind. <<<<<<<<<<<<<<

Consumer

Response:

Review: [redacted]

I am rejecting this response because: at no time was I informed that the item could not be returned by your company until after I realized it was the wrong size and contacted you. You sent me back to [redacted]. After contacting [redacted] headquarters, they directed me back to your company and you refuse to accept the unwanted item as it was not the item described on the attached website. I refuse to believe that no one is accountable for the mistake. I will be advised of future action.

Regards,

Business

Response:

Unfortunately, as noted in the aforementioned representation, we do not accept returns on furniture. This policy is listed on [redacted] as well as all off our websites. If the customer has an issue with [redacted], they would need to contact them. We processed, sold and shipped the correct item. There is no further action that we will be taking. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted] Corporation took the item and refunded money spent. While they had the wrong dimensions on the website and listed they did not accept returns, they had the decency to rectify the problem. Your company, on the other hand, never mentioned you did not accept returns and flatly refused to do so. I can only believe that your company has no regard for the customer and lacks integrity. I will be sure that you do not provide other furniture I may be purchasing in the future.

Regards,

Review: I ordered a twin mattress and boxsprings set from [redacted] who cojoined with this unbeatablesales.com to ship a bed that never matched photo of product or description. I never opened product to use it, just to observe it. It was 4" thick, not 8" thick, and was not a firm mattress at all but more of a spring covered in cloth, not much cusion and very flimsey. Which is nothing as described or pictured in their ad as follows:

The [redacted] 8-Inch Tight Top Spring Mattress and Steel Foundation Set is perfect for people who like a firmer mattress-

I contacted the company for a return postage paid label to be told they don't accept returns on furniture. I have immediately returned the bed minus the steel foundation as it would cost more to send than it cost for a consumer. And I have the purchase in dispute with my credit card.Desired Settlement: I am requesting a full refund of purchase plus shipping both ways and a postage paid return label so I can send back their steel frame.

Business

Response:

We do not issue labels. This item is sold as a set and we cannot refund until all parts are received. We do not accept returns on opened mattresses so this return was done as an exception. What is the tracking for your return?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As you can see I have already sent back the mattress and legs, and I have to have a return label for the steel foundation as it would cost as much as the bed cost plus counting all of the postage I"ve already paid to send back. Also as you can see in the photo and discription, what you sent doesn't match the ad, and that is not my fault.

Regards,

Business

Response:

We do not issue labels. This item is sold as a set and we cannot refund until all parts are received. We do not accept returns on opened mattresses so this return was done as an exception. What is the tracking for your return?

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I need a return label to send back your steel frame. You already have the mattress and half of the frame, so YES you are obligated to issue my refund.

Regards,

Business

Response:

We do not issue return labels for customer returns. As you have returned the other pieces at your expense you will be required to pay for this as well, we will not issue a refund until all parts are returned as this is ONE item not parts or pieces and there is no way to facilitate a refund for a customers improperly returning an item in parts. We will no longer be responding to this Revdex.com case as we have already provided our policy multiple times. Please see below. Thank you.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: IIT was false advertisement. I have returned merchandise except for their steel frame which I have offered them back via their expense.

Regards,

Review: My husband ordered a [redacted] table tennis from Unbeatable Sale through [redacted] online.At that time, Unbeatable had a better price than [redacted] so he placed an order on July 27th. It was expected to be delivered by Aug12-14. When the order did not arrive, my husband tracked the order thru [redacted] online and it was still "processing" that following Monday. So he called Unbeatable 1800 number to cancel the order since it has not arrived at the expected date and it was still in process. Right after he hung up and checked back on the status of his order, it was immediately changed to "shipped"!So we just patiently waited. Another week passed, we got a message from the local delivery company [redacted] to set up a delivery date. We called them back the following day but to our disgust and further disappointment, [redacted] told us that they only have one guy to deliver the item and since the item is very heavy (more or less 260 lbs table tennis), the delivery company wanted me or my husband help carry the table tennis out from their delivery van.And I said NO! My husband is working 5-6 days a week, so how can they expect me, a 108 lb woman to help carry the table tennis! It is their responsibility to bring the item ordered to the customer's doorstep just like what UPS, FEDEX or other delivery companies are doing, and we'll take care of the rest.Come to think of it, [redacted] even insinuated that we pay $50 for them to hire another man if we wanted it delivered right away! That is absurd and wrong! I couldn't fathom how this company operates! I already paid $165 for shipping and delivery and I am not willing to pay anymore.I called [redacted]'s customer service last week and this week to ask their help but nothing was done. We've been calling Unbeatable to cancel the order since it's been more than a month and the item hasn't arrive, but they're passing the buck to [redacted]. Told me to call [redacted] back and set up a delivery date. How can I do this when [redacted] wants me to help them carry the heavy item?Desired Settlement: I want a full refund of the table tennis including shipping on the amount of $548.80 since the item has not arrived to date and it was way beyond expected delivery date, a month and 8 days to be exact. Also the item was still "in process" when my husband called for cancellation. Immediately after the call to Unbeatable, it was changed to "shipping".

Business

Response:

We have confirmed the customer refused delivery and the item was returned and refunded per our posted return policy. When items are delivered curbside freight, drivers do sometimes ask customers for assistance if needed. This is case by case and does not always happen, if the customer can not help or refuses to help we can offer compensation for the customer to get assistance. We were not contacted by the customer about them needing help etc. We were told this information from the delivery company on 26-Aug-2015 and we were not able to get the customer the accept the item. Thank you.

Review: Ordered a bed and it was the wrong size, we tried to stop shipment so we could change it to a king. They said they will not do this and we would have to pay 25% restocking and the freight. The bed was to arrive to my house on 12-23-15, and it's now 1-18-16 and still no bed. I called to find out why the queen we ordered had not arrived and they said we refused the shipment. We did not refuse and shipment cause it never arrived. I checked the tracking information and it never shows leaving the warehouse. They have $1198.90 of my money and will not do anything about it.Desired Settlement: I would like my full refund since we paid for a product that we never received.

Business

Response:

The customer was refunded per our return policy. Thank you.

Review: On Dec 29,2013 I had ordered [redacted] logan cappuchino twin/ twin bunk bed with trundle and 3 drawers my order was in route to be delivered on jan 8 partial product was delivered my bunk bed without the trundle at that time we called [redacted] where we ordered the product they checked the status on the trundle advised us that the other shipment would arrive in another week or so the week passed and still nothing I called again and [redacted] said that they would contact the merchant unbeatablesales.com and gave me their contact info I called around Jan 18-20 and finally got to speak to a rep who advised me that the company had a miss print on the product title on the [redacted] website however they stated in the description they say says that the trundle is sold separately and advised me if I wanted the rest of my product I would have to pay, however I have the receipt and the screen shot of my order and also an email that they responded with that says in the description it is the bunk with trundle. the manager decides to meet me half way and charges me $140 more so I can get the rest of my product. it has been a month now that this order took place no one advised us that the ad was wrong. I feel that they have charged me for their mistake and if you try to go to the website they took the entire ad off so its their word against my email from them that it wasn't included I have yet to receive my product I then get a shipping email from [redacted] when I track it today it reads voided by merchant I have not received a call an email nothing to advise the whereabouts of my product or why the order was cancelled they got paid when they shouldn't have unbeatablesales.com false advertised and penalized me a customer for their mistake. I have yet to receive an email that was volunteered to be sent to me with the description stating that its not included which to me shows they could edit the advertisementDesired Settlement: I feel that I am entitled to a refund of the extra that they have charged me and I honestly feel that they should refund me of the over all original payment 25% Customers should not have to pay for a merchant mistake its been over a month with out my whole paid for product their communication is unacceptable. $140 for the extra they charged $150 of my overall order along with the rest of my product. the service I have received has been horrible

Business

Response:

The customer is not eligible for a refund. The customer rec'd a deep discount for the needed item and placed the order with our sales team 1/29, and the trundle has already shipped to be delivered today. This matter was previously resolved.

See description below that states item needs to be purchased separately, this was taken from [redacted].

Description Item # [redacted] Model # [redacted] coaster [redacted] Logan Cappuccino Twin/ Twin Bunk Bed and 3 DrawersFulfill your child's wish for fun-filled sleep-overs and gain generous storage space in the process. This twin bunk bed with storage makes for a playful youth bedroom that kid's friendly yet chock full of grown up appeal. This useful youth bed comes in a classic shape that kids love, and parents can't help but admire the added pull out twin trundle with storage capacity drawers. The horizontal guard rail and vertical ladder add contemporary appeal to the otherwise casual look of the bunk bed's frame.

Sturdy full length guard rails.

Transitional style.

Crafted of wood veneer and solid.

Cappuccino Finish.

Classic wood knobs.

Accommodate 3 drawer trundle, sold separately. <<<<<<<<<<<<<<<<<

Dimensions 78"L x 42"W x 65"H...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Here are 2 items saying its a bunk bed with trundle and drawers in the description it is unacceptable to have to pay for a business mistake those are copies not something typed up I have the proof I feel I need to be compensated I shouldnt have had to pay any extra.

Regards,

Business

Response:

This matter has already been resolved, The customer is not due a refund. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It has not been resolved . I need to be compensated for this product . I will take matters further for false advertisement

Regards,

Review: I have been going back and forth with this customer about returning a couch that we received. When we opened the carton the couch pillows had a chemical/diesel smell to them. When I contacted them they said that we signed the bill of lading and didnt note any damage. I explained that I signed the bill of lading proving I received the merchandise nobody ever told me that I needed to inspect the merchandise. We bought this through [redacted].com and we were charged immediatly. Now the couch has been sitting in our garage for 3 weeks in the boxes it came in while they put in a claim with the trucking company. They just got back to us and told us it was denied since we signed for it. So now we have a couch that is not usable and [redacted] wont credit our credit card.We want the credit and this couch removed from our property.Desired Settlement: Refund our [redacted] Credit card or send us payment in full for the couch and we will inturn pay off the [redacted] credit card.Also have the couch picked up at no cost to us.

Business

Response:

This customer contacted us 12/19 stating item was missing hardware, please note no mention of the couch 'smelling' at that time. An email was sent 12/19 in reply. The following email from the customer on 12/20 mentioned the smell on the pillows. Please note we do not accept returns on furniture for any reason, our policy states, "Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away." If the item had been properly inspected(opened) at the time of delivery, they would not have accepted the package with this odor. We started the process of a freight claim with the carrier that delivered the item, however; this was denied as the package was signed without any damage(odor) noted. At this time, we can offer two options we can make a one time exception and allow the return but this will be at the expense of the customer. Again, we do not take furniture's and the warehouse is making an exception since nothing was noted on the customers BOL. The second option would be that the customer keeps the couch and we can try to see if we can get new pillows. Please advise.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: We were never told about your return policy. Attached is a copy of the BOL and there is nothing that states to mark any damages and to inspect the merchandise before signing.Yes we called when we first got the couch because there was the wrong hardware in one of the boxes. We were told the correct hardware would be sent out so the next day we started putting together the couch as best as we could with half the hardware and that is when we noticed the smell coming from the couches. Customer service was closed at that point so the next day we contacted your company and have been going back and forth for the last 3 weeks to get this resolved.

I have never worked with a company that has your return policy. At my work we sign the BOL (which is just proving we received the shipment) Then when we open the boxes if there are any damages we notify the company to receive a credit and an RMA to send back the damaged goods at their cost. We would like this to happen to us with this couch. I looked at your website and read your return policy and I've never dealt with a company that has so many difference instances and the wording makes it impossible to figure out.

For instance: "Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted." So if we refused the shipment we would of been charged restocking fee because we didn't have an RA?

or: "If the items is damaged in transit or DOA an exchange will be made or refund issued."" - so why are we not receiving a credit?

or: "Delivery and Damaged Shipments: 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.

2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at (888)657-8436" - This is what we did called you right away. This states to call within 7 days so we technically followed your procedure on damaged shipments. Why would you state to fully inspect all deliveries before singing EVEN THOUGH YOU DONT PLAN ON OPENING THE CARTON RIGHT AWAY- this is where you are saying I went wrong. I didn't open the packages right away because the delivery guy dropped it off in my garage after 7pm.

Can we please just credit this and have it picked up and put this behind us.

Regards,

Business

Response:

Our policies are listed on [redacted] as well as every site we sell on. Customers can choose to read them or not, we can not force them to read our policies. However, upon confirming the order with our company that is a binding contract that they are abiding by our company policies. At this time, if the customer wants to return the item we will make an exception. We do not issue labels, pick ups etc. We do not accept returns on furniture. The return will be at the customers expense, they can use any carrier they like. The item must be returned in the original packaging. Thank you.