Unbeatable Sale.com, Inc.

Review: I just received the herbal concepts back wrap yesterday, February 25, 2015 and I contacted them today, February 26, 2015 to let them know that their product did not work well and had a hole in it. They are refusing to allow me to return it.Desired Settlement: I would like a full refund on their defective product. I will gladly return it if they would like me to do so.

Business

Response:

We do not accept returns on opened personal care items, that is unsanitary. Please see number 3 of our policy. The customer will receive a replacement since the item had a "hole" in it. Thank you.Return PolicyOur return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.

Consumer

Response:

I am rejecting this response because: I cannot know if something is defective until I open it. I do not want another one as the product does not work properly. I would hope customer satisfaction would be important to this business.

Business

Response:

We do not accept returns on personal care items, our policy will not change.The customer was set a replacement, tracking is [redacted].

Review: On 12/29/14 I placed an order with UnbeatableSale.com through the [redacted] for the following product : "[redacted] mL - Case of 24" for the price of $28.92 including free shipping. I received no correspondence from them other than on 1/07/15 my order was being shipped. I received the shipment on 1/12/15 but the box only contained 4 beakers instead of the case of 24. I immediately called customer service and they said they would contact their warehouse so that they could send the remaining 20. On 1/13/15 customer service replied that apparently [redacted].com had listed the item wrong since the case costs $90.74 and they could refund 15% or I could return the product. I replied back requesting them to honor the price and send the remainder of the shipment since the error was on their part. Also, their warehouse was aware of the price discrepancy before they sent my shipment and decided without consulting me to just send an arbitrary partial order. I saw a similar pricing ( less than $30) of the same item offered by UnbeatableSale.com in other online retailer (i.e. [redacted].com) today 1/14/15 so I do not understand why they are now saying this item costs $90.74 and refusing to honor the sale price.Desired Settlement: I would like them to honor the price of the sale and send me the remainder of my order at no extra cost to me.

Business

Response:

The customer has been issued a refund and they may keep the item. They were already advised this product went through a quantity change and we will not be shipping anything further. Thank you.

Review: On December 5th, 2015 I ordered a printer toner from Unbeatable Sale through [redacted]. I paid $80.64 in total. I received the product on December 9th, 2015. I immediately put the toner into my printer to find out that it is a defective product. The following week I asked for a return and for return labels. Once they got those to me I immediately sent the product back via [redacted]. The seller has the product in their posession now. I have continuously asked for my entire amount of $80.64 back because they sent me a defect product and I don't feel that I should be penalized for anything. They have stated that they do not refund initial shipping costs, but the product is defective. I have not received any credit of any kind. I send emails asking for my money back every week and I am still told to be patient. I filed a claim with [redacted] and have heard nothing from them. I have called Unbeatable and still have not resolution. They have their product back and have had over 3 weeks to give me my money back. I have received nothing. On January 11th I called to ask about my refund and was told that it would be given to a manager the next day. Before an email could be given the seller hung up on me. This has gone on entirely too long.Desired Settlement: I want a full credit for the product I bought along with the entire amount of shipping costs. It would be $80.64 that I originally paid.

Business

Response:

The customer filed an [redacted] claim, please refer to this claim for further information. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I filed that claim in December when I began to have trouble getting my money from this seller. I have not received any of my money back. I have filed an escalated claim with [redacted] as of January 11th. I have heard nothing from [redacted] in regards to my claim from them. I had to call [redacted] to re-file and find anything out. It turns out there is nothing that [redacted] was even doing to help me with this. I was told last night that I could expect a call within 24-48 hours, but I never heard from them the firs time. I have no confidence that they will contact me this time. Also, the fact that any claim has been filed with [redacted] does not negate the fact that this company has their defective product and is withholding my money. I have attached copies of the emails from the seller and myself since December and up to current date. If this is not resolved I will file civil charges as soon as possible. After the conversation with the seller last night I am still getting the run around from Unbeatable Sale and [redacted].

Regards,

Business

Response:

The customer was refunded, they should refer to their claim. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have processed a refund through the [redacted] website. I am to receive full credit of $80.64 within 1-2 days. I appreciate your help on this. I would not have been able to get my refund if not for your help. I hope that my information does go to your site for others. Consumers should know about this company's unprofessional ways.

Regards,

Review: Hi there,

I paid $1155.41 to place an [redacted].com online order (# [redacted]) on Oct 08th, 2013, which is sold and fulfilled by UnbeatableSale.com Inc. The seller provided a UPS tracking No [redacted] on Oct 24th, but the package has not been received by UPS as of today. I sent delivery inquiry to them on Nov 15th. they gave me one more UPS tracking No. [redacted] on Nov 25th, which was actually delivered to Memphis TN and signed by [redacted]. Since then, the seller would update the status every three or four weeks, saying the same thing, I have contacted our warehouse regarding your order. Unfortunately, I do not have an update at this time.

I am very disappointed and frustrated with purchase experience. And I request a refund check as soon as possible.

thanks, Desired Settlement: To receive the refund check in the amount of $1155.41 within one month,

Business

Response:

We have cancelled the order and issued a full refund through [redacted]. This matter is resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks to Revdex.com, I have received the refund I was supposed to receive moths ago.

Regards,

Review: I ordered a humidifier from Unbeatable Sale through sears.com on Nov. 23, 2013, charging $121.84 for it to my [redacted]. It is p.o.# [redacted].

The unit arrived and within 10 days of beginning to use it, three major problems cropped up. I returned the unit Dec. 26, 2013 after receiving a return authorization from Unbeatable Sale. The humidifier arrived at the company Dec 30.

After many phone calls and emails, I received an email last week saying my refund had been issued to my [redacted] account. Well, I don’t have a [redacted] account.

I emailed Unbeatable Sale right back on Jan. 16 telling them this and haven’t heard a thing from them since. Can you help me get my $121.84 refund back?Desired Settlement: Please issue refund to my [redacted]. I made the purchase on it, Unbeatable Sale has the account number.

Business

Response:

The customer was refunded on Jan 16th. The order was placed on [redacted], we advised [redacted] that a refund was processed and it is [redacted] responsibility to refund the customers original form of payment as we do not see this information.

Matter resolved, thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

At no time during the four weeks or so that I communicated with Unbeatable Sale, did they tell me that [redacted] was responsible for my refund. I purchased the humidifier through [redacted].com Marketplace, but Unbeatable Sale was the vendor. Lesson learned.

Regards,

I ordered the [redacted]# [redacted] white seal last week. On 1/7/16 I received E-mail with tracking number told should be delivered today 1/14/16 well called ups has not even left CA. Yet called company and they could not help me was told. Quick to take money but horrible at customer service and delivery

Review: On July 15, 2015 I placed an order to Unbeatablesale.com through [redacted] for [redacted] backpack in the amount of $49.64, order #[redacted]. About a week later I got in touch with [redacted] to try to cancel the order when I was told that I couldn't because it had shipped. The order shipped on 7/27/15 and I received it on 7/28/15 and refused the shipment. The item was returned to them on 7/29 with UPS tracking #[redacted] and it was signed by BLOOM. I have since contacted them through email on 8/5/15 to find out where my refund was and they said they had no update on it and were working on it. On 8/5/15 I called [redacted] who then got [redacted] from Unbeatablesale on the line. He stated that because I failed to call them to tell them I was returning it and needed an RMA that there would be a 25% restocking. This is a ridiculous policy but obviously my fault for not reading it before purchasing from them. On 8/8/15 I contacted [redacted] again because the refund still had not gone through. I spoke with [redacted] who stated that she contacted Unbeatablesale.com and they told her that I would get an email on Tuesday 8/11/15 stating that they have refunded my money. Here it is 8/12/15 and I still have not been refunded. All I want is my money back and for someone to review their return policy because its asinine. How can this company get away with not allowing the consumer to refuse the package? This will be the last time I shop with them.Desired Settlement: Ideally I would like to be refunded the full $49.64 as that would more than make up for the hassle that I've had to go through just to try to get the refund to begin with.

Business

Response:

Hello,The customer has been refunded per our return policy. This information is also listed on Walmart where the purchase was made. I have posted it below for reference.Thank you.Cancellation PolicyWe do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee. Please - Always provide a valid phone number so that we can contact you to schedule deliveryReturn Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

Consumer

Response:

I am rejecting this response because: as of five minutes ago my credit card reflects no such refund, nor is there anything pending. This company has a habit of lying, just look at their complaint history. And this is no different. I understand your return policy. Just refund me what is rightfully mine as you have a product that I returned since 7/29/15 and I have not seen one penny of it.

Business

Response:

The customer has been refunded TODAY, they should wait a few days for their credit card company to process the refund as it doesn't happen instantaneously.In regards to us "lying", I am unsure what the customer is talking about.They improperly returned the item and refused their order, they were refunded per our return policy.

Consumer

Response:

I am rejecting this response because: you only refunded me $13.35. No where in your email to me or in your refund policy does it specifically state what dollar amounts will be charged in addition to the 25% restocking fee. My item was $41.26 and I paid to have you ship it to me at $8.38 bringing my total order to $49.64. 25% of $41.26 is $10.32 which = $30.94. At the very least it cost you $8.38 to ship it back. Again since you have not specified anywhere at anytime what specifically those charges are, you can't just arbitrarily charge random fees as that is unfair and deceptive practice. I understand the restocking fee as it states that fee is 25%. The rest is frivolous and done deliberately to protect your company instead of helping the consumer who at the last minute realizes that they ordered the wrong item or figured out that maybe the dimensions somehow weren't right. And because of this who in their right mind would ever want to purchase from a company like that? No one! You as a business have done yourself an injustice. That said the credit of $13.35 is not acceptable! Seriously, I get about a third back of what I paid because I couldn't cancel the order after I purchased it even though it took you almost two weeks to ship within the same state. That's so not right. A full refund totaling $30.94 would be acceptable at this point.

Business

Response:

The customer was refunded per our return policy, which was posted in our first response to this issue. Perhaps the customer didn't read it but it clearly states if you refuse an order fees will be deducted from your refund.The item was $41.26Minus the cost we were charged for return freight $17.59Minus the Restocking fee for improper return $10.32?Equals the refund of $13.35.The customer would only be eligible for a full refund of their item cost if the item is returned with a RMA. Original shipping charges are non refundable.Please refer to our policy. Thank you.

Review: I order a kitchen table and chair from them off [redacted] website. They only sent me table I contacted [redacted] they said it third party can't do nothing. Called unbeatable sale at least 4 times they won't send the chairs. Plus they changed the webpage on [redacted] site. I saved the page before they changed it cause the guy at [redacted] said he was going to have them fix the page cause you think your ordering a kitchen set and they only send a table. So I saved the page. Were you click more about product it says set or table and chairs like 4 times. Then down at bottom of page under questions and answer dose it come with chairs and it said yes. The company said I could return it but I had to pay to send it back. Plus I paid $40 in ship to me. Then they wanted to charge a restocking fee. I filed a thing through my bank they wanted me to send it back to the company so I would still be out $40. I really need help getting the chairs or resolving this problem. Please call me [redacted] paid $128Desired Settlement: Order # [redacted]

Phone # [redacted]

On April 23 11:13 am called them they told me couldn't do nothing call [redacted].

April 23 11:45am called [redacted] 800-966-6546 [redacted] said they were not responsible for third party marketing even though it was purchased from there site. The lady from [redacted] did do a three way call to unbeatable sales. They would not do nothing said they would assign the case to a lady who would get back to me.

Friday 24 9:06 pm called unbeatable sales talked to Oggina told me Monday the lady would contact me that she was not available.

Tuesday April 28 12:51pm talked to gina that lady said they could do nothing. even though under more about item it says set or table and chairs several times and under question and answers its say it dose come with chair she said the title just says table. Although the pic under the title shows table and chairs.

Business

Response:

The customer ordered the item "[redacted] Round Table with Two 6'' Drop Leaves", notice this is only the table and the customer did not order chairs. On 23-Apr-2015?, the customer called we advised she received the correct item. The customer was upset so we made an exception to our NO FURNITURE return policy and told the customer we would allow the return without penalty. We also advised the customer we sold the chairs and offered a 10% discount on that order. The customer called back many times and was abrasive with our staff. The item is no longer eligible for return as it was delivered 4/23, and we have a 30 day return policy. That time has passed. Thank you.

Review: Tax year 2013 software was listed without a year at 2014 prices, leading one to think it was 2014 software (this being January 2015 when the problem happened).Desired Settlement: I am still owed $24 in direct costs. $37 of $61 spent was refunded. I want the rest, too.

Business

Response:

The customer is not owed any money. On 1/17/15 the customer placed an order for item H R 1536600-13 Home Tax 2013 - Premium - Federal plus State, note this is for the 2013 not 2015. We shipped the item the customer ordered. On 4/3/15, the customer contacted us about their ordering error, well out of our 30 day return/exchange policy. The customer did receive the correct item and we allowed to return the product outside of our return policy. He was refunded less a 25% restocking fee for returning an item over 390 days. Please read our return policy. We apologize that the customer was not happy with the item they ordered nor did they familiarize themselves with our return policy, but it is on [redacted] for all customers to review. Thank you for allowing us to provide the facts on this matter. We appreciate your business.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The item was not clearly marked as out-of-date software and it was sold at the price for current software.They sold worthless software at current software prices. Their "restocking fee" was higher than thecurrent $5.00 price of out-of-date tax software anyway. No, it was sold in a way to make one thinkthey were buying current software, all of their assertions notwithstanding. An honest business willnot sell old software at current software prices.

Regards,

Business

Response:

The customer did not receive out of date software. They ordered 2013 version and that is what was shipped, the price they paid is for that merchandise. Regardless, if they feel the price was too high or too low, that is our cost for this item. We are sorry if the customer is not happy with the item they ordered but we fulfilled the order as it came to us and refunded per our policy. This matter was already addressed through a customer review and now this claim. This matter is resolved.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The cost for the 2013 software was the same as the cost for the 2014 software.This is stupid because the filing period for 2013 taxes had expired by January 2015.The blurb and software box did not specify a year.Many, many, many complaints about "unbeatable sales" revolve around unmetexpectations. I expect that if I am paying full price on tax software in January, 2015,I will be getting software for 2014 taxes. LET ME BE CLEAR: THE YEAR WAS NOT SPECIFIEDThere was nothing plain and obvious to indicate that $48 plus shipping would be theprice for useless, out-of-date software. A month or so ago, the going price forone-year-old tax software was in the neighborhood of one to five dollars.Less than ONE TENTH of what I paid them. They can argue that that is "their price"from now to the end of time, but in truth, full price implies full value.I did due diligence. They apparently require extra careful diligence.That is why their ratings (the ones they do not pay for) are so poor.

Regards,

Business

Response:

This matter has already been resolved to the best of our ability. The customer was allowed a return outside of policy for an item they ordered, no error of the seller.Also, We do not pay for ratings.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They charged full price for out-of-date software. It was placed and marketed in a way that many other customers made the same mistake. I am more stubborn than most.If they do not pay for ratings, then they just happen to have an extraordinary collection of reviewers who give a maximum rating and say, "I ordered X and it arrived on time" and nothing else. And those reviewers don't review anything else. Take from that what you will.

Regards,

Review: On or about 10-24-13, I purchased a dryer, dryer pedestal stand & trash compactor from [redacted]. Shortly thereafter, I received the dryer & dryer pedestal from [redacted]. When I inquired about the trash compactor, I was told that this was a 'marketplace' sale on [redacted]'s Website using [redacted]s credit card by 'UNBEATABLE SALES'. After this preoduct was not delivered nor any delivery attempted at my address, I canceled the sale of this $830 trash comnpactor on [redacted]s website. Unbeatable sale issued a 'CREDIT' of $409 for this never delivered item. Unbeatablesale's return policy:How To Return Your Order

In order to receive proper credit on your return, please contact us via email at UnbeatableSale@[redacted].com for an RA. Once you receive an RA via email - all items must be returned within 30 days of receiving your order.

Refund Policy

We do not issue prepaid return labels, and we do not refund original shipping cost if you decide that you do not want the order after it has been submitted. All returns must be in their original carton with all packing material intact.

Exchanges & Replacements

If the items is damaged in transit or DOA an exchange will be made or refund issued.Desired Settlement: I paid (via [redacted]'s Credit Card) $830 for this never delivered item and to be issued $409 credit on this price for something that never made it to my property appears to be criminal at the least. I would like a credit of $830 for something I never got.

Business

Response:

This order was never canceled, it shipped the day after it was placed. We have a no cancels policy and the order was never canceled. The customer refused to accept the shipment, and the fees that were advised and that are in our policy were applied. Just because they "say" they canceled it does not mean it is canceled. There was absolutely no confirmation of a cancel and the customer requested to cancel AFTER the item was already dispatched. Orders can not be canceled after they ship. We have made a good faith effort to get the cutsomer the item they ordered and they refused it. They have been refunded per the policy they agreed upon when they placed the order with our company through [redacted].

Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I canceled the order after it was not delivered by [redacted] (along with the dryer & pedestal). I was very unhappy with [redacted] selling me something from a VERY disreputable Co on [redacted]'s website. Unbeatablesales NEVER came to my house to deliver this trash compactor. Order was cancled when item was not delivered. They sent me this REFUND notice later. Not 'Partial Refund but REFUND. VERY disreputable Co. NOBODY (legally) charges $430 on an $830 purchase that was never delilvered, never opened, never seen.

To [redacted].com Nov 26 UnbeatableSale Inc. Credit Notice

For your records: WE HAVE ISSUED A REFUND.

DATE: 26-Nov-2013

ORDER #: [redacted]

REFERENCE #: [redacted]

SOLD TO:

========

[redacted]

SHIPPED TO:

===========

United States

==================================================================

Ordered:

1 Shipped: 1 ALMO071 Elite 15 Fully Integrated Trash Compactor

with 1.55 cu. ft. Capacity 3/4 HP Motor 3000 lbs. Force 6:1 Ratio Manual

Odor Control System and Child Lock with Stainless Steel Ship Date:

==================================================================

26-Nov-2013: WE HAVE ISSUED A REFUND TO THE ACCOUNT DESCRIBED BELOW.

Account Type: [redacted]

Last 4 digits of Account Number: (n/a)

You are now entitled to 10% discount off your next order at www.UnbeatableSale.com.

[redacted] Coupon Code: [redacted]

Coupon Code must be entered at the Check Out screen of www.UnbeatableSale.com.

Please visit us again at: www.UnbeatableSale.com for great savings and new items!

UnbeatableSale Inc.

Regards,

Review: On June 28, 2013, I ordered 2 Sets of Chairs that were on the Unbeatable Sales Website for $86.00 a set. I received confirmation in my email of this order and my account was drafted for the $172.00, the price of two sets of chairs. On July 3rd, 2013, I called the company and was told I would need to submit another $172.00 because the price listed on their website was incorrect and that the money I submitted would only cover 2 chairs. Since they already had my money I requested that they send me the two chairs which I had paid for. On July 7th, 2013, I checked their website and found the chairs listed still at $86.00 for a set. At that point their customer service representative, [redacted] told me my order had been canceled and I should be getting my money back. I have received no notification that my money has been refunded.Desired Settlement: I would like them to honor their advertised price. I know in the state of Louisiana companies are required by law to do so, I do not know about New Jersey. [redacted], their customer service representative told me their was no way that Unbeatable Sales would honor their advertised sale price.

Business

Response:

This order was cancelled and refunded on 7/8/13. However, please note the customer was informed on 7/3 that this was only TWO chairs and advised they still wanted the TWO chairs. The order was already cancelled but we would have just shipped the two per the customers request. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

When I called the company on 7/3- I was told my order had been canceled. I was not notified prior to my calling. At that point I asked I instructed them to send the two chairs. On the second phone call, on 7/8, I was told that the modified order was canceled and that the product had been removed from their website due to the pricing error. Only after my second phone call did I receive an email that the chairs were "unavailable" - a different story. I have received the refund and have purchased the chairs from another online retailer.

Regards,

Review: I purchased a set of lockers about 10 weeks ago and paid a very large amount for the set. When the package arrived it was damaged. I called them immediately after the delivery service had left and they told me I would have to wait 7-10 days for an answer once they put in a claim with FedEx freight. After they had not returned my phone call approximately 12 days later I called them to check in on the status of my claim and they had told me I had to wait an additional 4-7 weeks because they made a mistake and it was not FedEx Freight that had delivered my package. If I had not called them they would have never contacted me with any update. I continuously called them once a week trying to receive an update and no one could give me any information and when I asked them if someone could at least keep in contact with me so I know my claim was not forgotten about I was told yes but still had received no phone call or email. After a full 10 weeks has passed, still with no one phone call or email, I called to check the status and they told me they would not be accommodating me. After waiting all this time with no help from the company I am stuck with a product that is damaged. This was by far the worst service I have ever received and will never recommend this company nor will I ever purchase something from them again.Desired Settlement: I would like for them to take back the damaged item they have shipped to me and a full refund. If they are using another company to ship larger items then they should penalize the company for damaging my package before it arrived. I want a full refund for this item.

Business

Response:

Hello,Our policy states, "Delivery and Damaged Shipments 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at (888)657-8436."The customer called within 7 days, however; they did not notate any damage and even told our customer service they don't have time to inspect packages. The claim was filed and denied 13-Jul-2015, there was no compelling evidence which demonstrated carrier liability. The customer was advised the items were not returnable and no refund would be granted. Our position remains the same, thank you.

Review: I ordered The following from [redacted], which ordered from Unbeatable Sales

Chelsea Home Furniture Collection 361548-R Twin Over Twin Bunk Bed with Reversible Staircase and Underbed Storage

Sold by UnbeatableSale.com.

Chelsea Home Furniture Collection 361548-R Twin Over Twin Bunk Bed with Reversible Staircase and Underbed Storage

0.0 stars

0 reviews ratings

Q&A

By: Chelsea Home...

Chelsea Home Furniture Collection 361548-R Twin Over Twin Bunk Bed with Reversible Staircase and Underbed Storage

When the beds came they were great and I really loved them, until we began looking for the two drawers that go underneath the bed. I contacted Unbeatable Sales 5-6 times, but was told to use email, which I did. The last email I received from them was that if I wanted the two drawers that go under the bed, which is clearly in the description, I would need to send them $160 dollars. I told them I would not pay for something that I had already paid for. I received no more information from them.Desired Settlement: I would like the two drawers that go underneath the beds delivered with no additional cost to me.

Business

Response:

The customer received what was ordered. The warehouse responsible for shipping has advised the item you received is the item that was ordered. The item does not come with the parts you are requesting.If you would like the parts shipped we can ship them FREE as a courtesy to you with only a shipping charge. The charge for the shipment would be $160. Please let us know.

Review: I ordered a motorized dirt bike for Christmas through [redacted], with the product coming from the unbeatable sales company. When the product arrived it was not a motorized dirt bike but instead a motorized firetruck. When I then called [redacted] they directed me to unbeatable sales customer service to resolve the issue because it was through a third place vendor. We called and spoke with a lady through their customer service center who was not only rude, but told us that there was no manager to speak with, that she could not do anything for us, that she could not refund us, nor could she even send us a packaging slip to get this MASSIVE item off my hands. The only thing she could do was give us the email to another person in the company who we could send a picture to, then he MIGHT get back to us tuesday or later to try and resolve the issue. When we asked her about the original item we had bought she informed us that the item was out of stock and no longer orderable, which leads me to believe that they never had any in stock, that they new they were out of them and did not call me to inform us or refund my money, and sent the fire truck as a replacement item hoping we would just keep it as a replacement with it being so close to the holidays. I consider this fraud. I also believe it to be a scam when you are not able to speak with anyone about your refund and they have no clear reference as to when they will be contacting you, or resolving the issue.Desired Settlement: I want my full refund issued immediately and a packing slip sent for the fire truck item to be sent back. I would also like their rating to drop due to their dishonesty, fraud, and bait and switch trickery.

Business

Response:

Hello,Thank you for contacting us.The customer rec'd a replacement immediately and has also since returned the item.The return was received 12/22, refunds take 3-5 business days.The matter was resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have requested a full refund multiple times, through email, by telephone, and through the Revdex.com and it has been 2 weeks now And NO REFUND!!!! I CALLED TODAY AND THEY SAID YOU SENT A REPLACEMENT!!!! IT HAS BEEN A MONThLONG PROCESS WHERE YOU WILL NOT REFUND MY MONEY!!! THAT IS THEFT! FOR THE HUNDRED TIME I DONT WANT A REFUND AND YOU COMPANY IS A SCAM!

Regards,

Business

Response:

The customer was refunded 7-Jan-2015. Thank you.

Review: I was interested in checking the cost for an online item. Throughout the entering of my information the website listed the estimated shipping as $9.95. When I authorized purchase my total showing was $94.12. This is the only amount I authorized to be charged to my card. The website never offered me a total of $124.12 to confirm. I proceeded through a purchase of $94.12 only to be confirmed with a purchase of $124.12.

I immediately contacted customer service explaining this and requesting cancellation but was told they didn't have my order yet. I waited and within one hour of unbeatablesale.com sending a purchase confirmation email I was again on the phone with a representative who advised me that he was doing all he could to cancel my order by sending an email to the shipping warehouse. After not hearing back in the advised time I called again and was told that they had shipped my order. Despite multiple attempts on my part they refused to cancel my order and reverse the erroneous charge.

I purchased this item off of funtoymall.com which company representatives tell me is one of unbeatablesale.com's sites. Representatives advised me that they have a no cancellation policy, however, this policy is not listed on the funtoymall.com site as their team leader could not find it there when I was on the phone with her. One of the emails I received advised that my request to cancel had been sent to their cancellation department. Their no cancellation policy was not represented on their site and they have a cancellation department which indicates that order cancellation is not unprecedented.Desired Settlement: I would like unbeatablesale.com to bear the cost of return shipping of the item and I would like refund of the entire purchase price and initial shipping cost.

Business

Response:

We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701If the customer does not wish to return, they were offered a discount of ten dollars off their shipping due to the initial complaint.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Failure to quote shipping price and therefore charging unauthorized amount on my credit card was basis of complaint. The business has made no effort to resolve this. Their response implies that they wish to keep this unauthorized amount and expect me to pay more to return the item. I would like refund of initial shipping charges and prepaid return shipping.

Regards,

Business

Response:

Our site states shipping charges are an estimate and it still states this.Today I added the same item to my cart as if I were the customer at the address: PO Box [redacted], I was quoted without processing or submitting payment the shipping charge of $35.90.This is not an unauthorized charge, we do not have the ability to place orders for customers unless they call us over the phone and we take their order, which is not the case.The customer placed this order and confirmed their information with this amount. They were offered a $10 discount off of their shipping or they were sent Return instructions. We do not issue labels.If this was returned, please let us know the return tracking so we can follow up on the refund.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Did you place the item in your cart as if you were the customer on funtoymall.com? This is your site I was on and it is the site on which your policy of no cancellation is not listed. Perhaps you have a problem with your website.

Regards,

[redacted]

Business

Response:

Yes, they are all Unbeatablesale.com websites.http://www.unbeatablesale.com/shippinfo.htmlThank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Your funtoymall.com site is at fault. There is not a no cancellation policy listed on this site. Also, shipping is not quoted prior to charging the card. I cannot prove this for fear of purchasing another item from your site that you will claim to be unable to cancel. This was an unauthorized charge.I have yet to receive the item.

Regards,

[redacted]

Business

Response:

There is no fault on our site. Our policies and shipping charges are listed. You can see the charges and the policies before placing an order.The item can be returned to 195 LEHIGH AVE. SUITE 5 LAKEWOOD NJ 08701.We do not issue labels.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

For a company that claims unparalleled customer service, I am surprised to find you making no steps toward resolving this issue. You are simply repeating the same response. Beyond that, your responses are not true. One only has to visit funtoymall.com and click on the policy tab to see the fault in your site. When your customer service team leader and I were speaking immediately after this order prematurely completed, she was unable to find your "no cancellation policy" on funtoymall.com. Clearly, we disagree on the matter of shipping charges being disclosed. As I have mentioned previously, I cannot prove this for fear of making another purchase from your site. I do not wish you to restate your response, I have understood what you are expressing and would like you to make effort toward reconciling this matter. After all, customer care is your first priority yet you have done nothing to aid in this process. Had your company simply cancelled the order one of the first several times I called before the order was shipped this all could have been avoided. The item arrived yesterday. I have the RMA previously supplied. I will ship the item back to you at my expense if you agree to refund the entire purchase/shipping/handling amount.

Regards,

[redacted]

Business

Response:

Hello,We apologize for your frustration. We will issue a refund according to our return policy once we receive the customers return.Thank you for your inquiry.

Review: UnbeatableSale.com advertised 1 lb pound) of gold lobestone for sale online. I was charged $22.28 (including shipping). The company sent me 0.1 oz - 1/160th of a pound of spray-painted stuff, nothing like the photo they advertised. I contacted seller. The company responded and said that it was the website error and the correct product and & weight was sent. the actual coast is $3,564.80 per pound! If I want to return their stuff, I have to pay for registered mail, and when they get it, then will issue refund. The product is now, still list on line by several sellers at $16.96 + $5 shipping.

I can see a few dollars difference, or decimal error, but from $16.95 to $3,564.80 !? I don't see why the customer is responsible for high-cost register receipt mailing when seller is clearly intended to trick the public.Desired Settlement: I would like the company to deliver the EXACT product as advertised IN PHOTO and the EXACT weight for sale -- 1 POUND: here on the link > http://[redacted]/AzureGreen-Gold-Lodestones-1Lb/dp/[redacted]=lobestone+gold+1+...⇄ />
I am not willing to pay any more money to this company. The company does have the product in stock, hence they need to send it as agreed in the sale transaction.

Business

Response:

The item we sell at this cost in what the customer rec'd, as we have advised them this was an [redacted] error and we are no longer listed as a seller. We have issued a full refund and the customer may keep the item as a courtesy. They may also refer to their [redacted] claim. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: UnbeatableSale.com, Inc. advertises a product for sale with specifics: 1pound of lodestones at $16.26 +$6 shipping charge. The company accepted purchase order, and charged for full payment; they did not contact me and say anything is wrong until I uncovered their sale's trick. Now They needs to send the product. If the company is claiming that the price was a clerical error by their advertize, they must honors the sale contract by law. If the company wishes to repurchase the product at their term/inflated price -- $3,564.80 per pound, then I will gladly agree to sell it back to them; otherwise, they need to send the product as agreed in sale order.

Refund after being discover for fraud is not acceptable.

How many had been tricked by this company for this type of things?

I don't have any sincere statement from UnbeatableSale.com,Inc about any mistake -- because this is not a simple clerical mistake, but a well designed trick.

No, UnbeatbleSale.com,Inc. must send the merchandise or pay their own inflated price.

Regards,

Business

Response:

The customer has been refunded per the [redacted] claim they filed, they may refer to this claim. We will not be shipping anything else and this matter is closed. Thank you.

Review: This company sent me a cake that was melted and spoiled. They have promised a full refund of $55.54 but keep putting me off each time I call them. They keep giving me excuse after excuse why I have not received my refund yet. They keep transferring me to different customer service people and none of them have resolved the issue.Desired Settlement: Full refund of $55.54 to my original method of payment as I have been promised.

Business

Response:

The customer placed an order on 9/18 for the item "Lobster Gram FLOSCK Flos Fresh Fruit-Filled Layer Cake". The item was shipped overnight to the customer on 9/22 and delivered on 9/23. The customer contacted us FIVE days later on 9/28 stating "item was delivered and left on the porch in 90 degree weather. The icing was melted on the cake". The item went bad during that time, it was NOT delivered rotten. We told the customer we would get her a replacement. Please note the customer placed an order for a perishable item, most likely for a reason, the item was left outside for five days, of course it is going to spoil but this has nothing to do with us. We overnight the item to the customer due to the nature of the product. The customer contacted us on 9/29 stating she "no longer needed" the item and did not want a replacement. Our policy states, we will replace any item free of charge but original shipping is not refundable if you change your mind and no longer want the item. The customer has been refunded per our return policy. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:this company is not telling the truth. I opened the cake as soon as I arrived home from work the day it was delivered. It was melted and ruined because there was no ice whatsoever packed with the cake. Whoever packed it forgot to put in ice packs. It was only packed in green styrofoam peanuts. I called the company the very next morning to report the ruined cake & a customer service agent told me they would check on it and get back to me. They NEVER got back to me so I waited a few days and called again. This time I was told the same thing that they would get back to me. After 2 more days I got an email from ups stating I was going to receive a package from them. I immediately called and told them they never even got back to me and did not tell me anything. At this time I told them I did not want redelivery because I was going out of town for a wedding and would not be home to receive it and also it may be sent again with no ice and then I would have a 2nd ruined cake. The agent said they would try to stop redelivery and would call me back. Again they never called but I received an email from ups saying the delivery could not be made. I again called and asked for my refund and the supervisor told me she was putting in a request for a full refund and would get back with me. She never did. I called a week later to try to get refund and the agent told me they were checking on it. So all I have gotten from this horrible company is the run around. I filed this complaint and they say they are giving a partial refund. I was told by their supervisor I would receive a full refund. I can't understand why a multimillion dollar company would not refund a customer for a ruined cake. I see now why there are hundreds of complaints about them on the internet.

Regards,

Business

Response:

According to the tracking, the item was delivered 9/23, according to our documentation and the call records the customer contacted us on 9/28/2015, which is five days later. The customer was advised during that call, that a replacement would be sent. A follow up email was sent 9/29, "We apologize that the item was damaged upon arrival. The warehouse will process a new order for delivery Wed. 9/30. We will forward tracking information once it becomes available. Thank you." The customer called back 29-Sep-2015 and spoke to [redacted], who is a team lead, and not a supervisor. During that call, [redacted] noted "advised customer that our policy states that we cannot refund the shipping charges, she is saying it is the law to refund shipping on damaged items. Told her I would request the shipping charges refund but I cannot guarantee that it will happen she said she wont rest unless it gets refunded." This message was sent to management as [redacted] advised the customer, a refund was not issued at that time. We were waiting on the courtesy credit from our vendor. The customer called again on 5-Oct-2015, and again 15-Oct-2015 during those calls it was again documented that a refund would be issued but a full refund was not guaranteed as stated in our policies.Return Policy Our return policy is one of the most highly rated today.

Unbeatablesale.com has a money back guaranty on products returned within 30

days. In order to receive proper credit on your return, please contact us for an

RA. Once you receive an RA all items must be returned within 30 days of

receiving your order. We do not accept returns after 30 days. If the package is

refused or returned without our issuing of an RA or without the RA # on it, a

restocking fee will be applied. We will be unable to refund your cost of the

original shipping if you decide that you do not want the order after it has

already been submitted. Please note: We do not issue prepaid return

labels. All returns must be in their original carton with all packing material

intact. All returns must be sent freight prepaid by the customer and insured.

Orders refused at delivery will be assessed all of the applicable fees listed

above including the return fee, our shipping costs and a 25% restocking

fee.

Review: Placed an order with this company on July 12. We were visiting a relative in [redacted] who is disabled and needed this battery to replace in their cart for mobility. We are 7 hours away. We planned to have this delivered during our visit to surprise and install battery. I called the week before we went to verify shipping. Customer Service assured order was in process and being delivered, would send an email to confirm, which they neglected to do. Delivery was promised between 27-29. Tracking number for [redacted] was available during this time, but no tracking information available. I called on the 30th, spoke with "Judy" who said it was ready to ship from the warehouse next Tuesday. I told her I was frustrated, I need this sooner, I asked 3 times to speak to a manager, which she refused. She said she gave me the information and I did not need to speak to a manager. I told her "Listen, you are doing your job, I don't want to be aggravated with you, I want to speak to someone in charge, someone who has authority to help me. She transferred me (finally) to a voice mail. I called back, I was disconnected 3 times by other various customer service reps. I spoke with sales who said tried to help me, and explained that the managers do not want to take customer service calls, that they need to address all issues without "bothering" them. After the 7th transfer, someone named "JoAnne W" claimed to be the Customer Service Supervisor, said the warehouse had an 18 day delay, with no explanation. I asked what could be done. She said we can refund your shipping charges of $50.00. I basically have no choice. I said ok, I think this company has extremely poor customer service and I cannot believe [redacted] is doing business with such disorganization.Desired Settlement: Not only should they refund my shipping but also give me the product at no charge. They also need to be accountable, listing management, president, etc. names on the website with contact information.

Business

Response:

I don't know if the customer has their order confused with something else since this representation of their order with us does not make much sense. We do not have a Judy or a Joanne and the shipping on their order is 13.09, which HAS been refunded.In regards to this order, our shipping policy is 3-8 business days and we received no explanation of the delay from our shipping warehouse as to why this order was not fulfilled within that time frame. We apologized to the customer for not have concrete information as to why this happened in both the call 7/22 and 7/30. On 22-Jul-2015, the customer spoke to Darlene for status. The order shipped via [redacted] tracking [redacted] on 27-Jul-2015. On 30-Jul-2015, the customer called back and spoke to Jenna, during that call the customer became irate and cursed at our rep, they demanded a manager and the call was sent to Toniann's voicemail, since she was not available. She did not leave a VM. The customer called back thirty minutes later and spoke to Martin in sales, who transferred the customer back to customer service since the order shipped sales could not assist the customer. The customer then spoke to John, who gave the call to Toniann, one of our customer service managers who spoke to the customer and provided their shipping refund for the unexpected delay.The item is schedule for delivery, 8/4/2015.Thank you for the opportunity to represent the facts of this issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: please see attached letter.

Regards,

Business

Response:

The customer was refunded their shipping as advised in their phone call with Toniann. This matter is resolved and we will not be responding to this case any longer. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the product shipped was incorrect. I want to return this product, and receive a full refund. I also do not want to have to pay for returning this wrong product.

Regards,

Business

Response:

The Customer ordered the 6volt 36ah battery. Our warehouse only stocks the 6volt 42ah batteries for the "Supplementary Extended Use Power Package Kit". They use the 42ah now instead of the 36ah because it will last longer in the field and is a better product overall. This battery will work with the [redacted] or any other device that supports at 6volt battery and is exactly the same size as far as physical dimensions. The customer is getting a better product for the price. Regardless, a return label was issued [redacted]. A refund will be provided upon the return.Thank you.

Review: I ordered a 25 pound Plastic container of [redacted] cat litter just like the picture showed on their website but they shipped in 25 pound boxes of the product stating the manufacturer didn't make it in the plastic containers any more so they said they would issue me a refund but I would have to pay the shipping cost's to send it back but the shipping cost's cost more then I paid for the product and I told them why should I have to pay shipping cost's when they shipped in the wrong product.Desired Settlement: I think they should pay the shipping cost's to send it back since they shipped me the wrong product

Business

Response:

THE CUSTOMER CLAIMS WE SENT THE WRONG ITEM, THIS IS FALSE. THE MANUFACTURER CHANGED THE PACKAGING TO CARDBOARD FROM PLASTIC FOR ENVIRONMENTAL REASONS. IT IS THE SAME PRODUCT, IF THE ITEM IS NOT TO THEIR EXPECTATIONS THEY MAY RETURN IT TO 195 LEHIGH AVE SUITE 5 LAKEWOOD NJ 08701 WE DO NOT ISSUE LABELS FOR UNWANTED RETURNS. THANK YOU.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The picture on their website clearly shows the item they are selling comes in a plastic container nowhere does it state that the item they are selling will be substituted in cardboard boxes so why should I have to pay to ship the item back when it was clearly shipped to me wrong

Regards,

Business

Response:

The product is exactly the same and the packaging has nothing to do with the quality of the item, it is the same. If they do not like the item, they can return it.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I know the quality is the same but I ordered it because of the plastic container and besides the issue isn't the quality the issue is not shipping me the item of which I ordered when I ordered it I did order it because you showed the item on your website in a plastic container and that is what I paid for not the item in a cardboard box I am not going to pay to have it shipped back when you did not send me the item I ordered you clearly did not ship in the item which you showed on your website I do not want it in cardboard boxes I want it in the plastic containers which what was shown when I purchased it so you need to pay the shipping charges because I did not order the product in cardboard boxes so why do I have to pay the shipping charges when you did not ship me the item that I ordered in plastic containers.

Regards,

Business

Response:

We do not issue return labels, if the customer would like to return they may use the aforementioned return authorization. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I should not have to pay for this item to be shipped back when it was shipped to me wrong as I have said before I ordered the item in plastic containers as shown on their website if I would have wanted it in cardboard boxes I could have bought them for $9.93 for 25lbs. all day long at [redacted] right down the road so the whole purpose of purchasing this item at $22.25 each was so I could have them in plastic containers but you did not ship me what I ordered so I am not responsible for paying shipping costs when you shipped me the wrong item.

Regards,

Business

Response:

The item is not wrong. The customer received the correct item. The packaging has nothing to do with the actual item itself or the integrity of the product which is what they ordered. We did not send the wrong item and we will not be sending a label as the item is correct.Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The item is wrong because like I said I only ordered it becaus e I wanted plast

ic containers like it showed on your website so that mea ns it was shipped in wrong I dont care anything

about the littervi wanted the plastic containers therevfor it was shiped in wrong so I should not be responsible for paying shipping charges when it was shipped to me wrong

Regards,

Review: I bought a bed Footboard in black and what I received has a very bright & shiny chrome strip that runs the length of the top. This does not show up in any of the website photos. It just shows a jet-black item and that's why I ordered it. I talked to customer service over e-mails and we settled on a 10% refund which was a compromise on my part because he said it was my only option as they do not take returns. Well, I got the refund and it was only on the purchase price, not the total bill. Which can make sense, but it was not what I was thinking at the time and it seemed like another hard-ball example. This is a bait & switch. I ordered a certain color and I got a different one.Desired Settlement: Please either accept a return on this item or offer me a much deeper discount. It doesn't match my set. I don't want it and it's the Company's fault. Why should I be the one to pay for photos with errors?

Business

Response:

The customer ordered this item directly on our site, the description at the time of sale stated, "Accented chrome trim on edges throughout the collection". The customer received what was ordered, as a courtesy, we offered a 10% discount since we do not accept returns on furniture. The customer accepted this offer and the issue was resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

If possible, please carefully read my complaint. I am taking exception with the photo. As you can see, the photo is dark by itself and also particularly dark on the exact length where the chrome strip runs. As you have told me in our previous e-mails, the paragraph description describes some of the set, not every detail. But that is not a general pass for you. The photo shows a jet black footboard only and it is the only piece I bought. If your Company wishes to not re-write the description and post new photos, that's your business, but if you're selling broken lots with words & photos that were previously picked to sell the whole 10 pieces - then there are bound to be complaints. In sum, is there a photo posted that shows a chrome strip or not? If not, then you should consider a refund in order to not get caught in a Bait & Switch issue.

Regards,

Business

Response:

The picture shows the chrome stripe, the information in our listing was provided to us by the manufacturer. The customer was offered a discount as a courtesy, this matter was previously addressed.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Thank you for your E-mail. Thank you for that picture from the manufacturer website. It's the first time I have seen it. I saw the photo on your website which is a different photo. What about a compromise of a 50% refund as settlement - or a flat amount of $25.00?Thank you for your time.

Regards,

Business

Response:

We have issued an additional 5% off the customers order, for a total of 15%. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: That's only an additional $2.00. I proposed a $25.00 settlement. In the spirit of compromise, what about a flat reimbursement of an additional $10.00?

Regards,

Business

Response:

We have offered what we feel is a fair discount for this issue. This matter has been resolved to the best of our ability. We appreciate the Revdex.com taking the time to review this and closing the matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was sold a black Footboard that cost 62.00 delivered. When it arrived, it had a bright silver chrome strip on the top; something not shown on the website photos.If possible, please accept my return for a full refund or provide equal value for this Bait & Switch.Thank you for your time.

Regards,

Business

Response:

As we stated multiple times the customer received what was ordered, as a courtesy, we offered a discount since we do not accept returns on furniture. The customer accepted this offer and the issue was resolved. We will no longer be responding to this as we keep stating the same things and we have policies. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Please consider a fair partial refund, a store credit or authorizing a return. Thank you for your time.

Regards,