Unbeatable Sale.com, Inc.

Review: I ordered a Milwaukee brewers mini helmet that was an older style for my baseball collection. That was what was pictured on the site. I was sent the wrong item. After sending them pictures of the item they sent and versus the item I wanted, I was informed they did not have the item in stock at all, yet advertised it as for sale on the internet where I bought the item from unbeatablesale.com. After contact a few times through e-mail and eventually calling customer service I was told that I would receive a full refund. I told them I will not pay to ship item back because of their screw up and I want a shipping label sent to me. As a courtesy I was told to keep the item and I would get full refund. I paid $30.49 toal for the item and was refunded $18.54. That is not what was agreed on and I will not accept this. I want a FULL refund. The item I was sent I already have and I should not have to eat a shipping charge because of their failure to know they did not have the item.Desired Settlement: Full refund of $30.49. $18.54 is not acceptable!

Business

Response:

Hello,The customer received the item the manufacturer changed the product to. If they would like a full refund they can return the item to 195 Lehigh Ave Suite 5 Lakewood NJ 08701. We advised the customer they could keep the item and a refund of the "item" only would be given. Shipping is a service and is not refundable, they also kept the item for free.Again, if they would like a shipping refund, we can do that as a courtesy but we need the merchandise back. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I expect a full refund. They took my money for am item they clearly did not have. I should not be out one penny because they screwed up. Full refund. They can have mer Chandigarh back with a prepaid shipping label.

Regards,

Business

Response:

Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701

Consumer

Response:

Review: [redacted]

I am rejecting this response because: full refund and prepaid shipping label. Your company policies were made null and void the day you falsely led me to purchase an item you knowingly didnt have in stock but were to lazy to prevent someone from purchasing this item. Again...full refund and prepaid shipping label only way to resolve this

Regards,

Business

Response:

We do not issue labels as stated below. Policies: http://www.unbeatablesale.com/shippinfo.htmlThank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701 Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

How many times do we have to go through this. Unbeatable sale is a pathetic joke of a company who thrives on deception and the Bibb is nothing more than a prime example of a government organization that has a big head and no ability to fix a situation just make it worse. Honestly you all can go [redacted] yourselves!

Regards,

Review: Pontoon boat that I ordered had a shipping wt of 39.9 lbs which was the advertised specification on weight. I was sent a pontoon boat with a shipping wt of 84lbs. I was charged an extra $146.55 for a boat that was advertised as lighter. Having a bad back I was willing to pay the extra for the less wt. The lighter and the heavier boats were the same size, so I elected for the lighter one, which I assumed that it had a aluminum frame to make it lighter, thus the extra money. I contacted unbeatable sale both by phone and by e-mail, but they were unwilling to stand by there advertisement of the 39.9lb boat. I e-mailed them copies of the advertisements for both boats but they were still unwilling to honor what was advertised on the boat that I purchased. Both style boats are listed as the 69660 but the distinction of the one I ordered it is the High capacityDesired Settlement: I would like them to send me the lighter framed boat as advertised. The CLSS637-69660 High Capacity Pontoon Boat. not the 69600.

Business

Response:

The customer was sent the item they ordered. They may return to the below address for a refund. There is no such item with the model number 69600 by Classic Accessories. They ordered the item number 69660 and this was received by them. We do not issue labels for customers return and the manufacturer does not sell a 39 lb item. the shipping "weight" is a listed estimate to determine shipping charges, it has nothing to do with the items actual weight and is not called item weight it is called shipping weight. The customer made an assumption based on that and it was incorrect.http://[redacted]RA# [redacted]

Review: 12/11/2014, I ordered a [redacted] universal binary sensor from Unbeatablesale.com and was charged $55.65 +$9.95 shipping for a total of $65.60 on 12/16/201. This order had USPS tracking # xxxx[redacted]xxxx and shows it was delivered on 12/15/2014. Strange but USPS tracking # xxxx[redacted]xxxx was actually a motion sensor that I ordered from [redacted]. I called unbeatablesale.com and was told I could get a refund if I return the item I received? I told the lady she was not listening as I never received the item. She told me I was not listening to her and to get a refund I needed to return the part??? I asked to speak to a supervisor and was told a supervisor wold not be available for several hours and I would need to call back (seems impossible to reach a supervisor as I have tried four times). In the meantime I called the regional sales manager for [redacted]. [redacted] is the manufacturer of both the binary sensor that I never received from unbeatablesale.com and the motion sensor which I did receive from [redacted] (both have the exact same USPS tracking number). I was told by the sales manager that the unbeatablesale.com web site has known problems that he has not been able to correct by phone or email. One major problem is the binary sensor I ordered from them has the wrong SKU#, secondly this sensor is not available in the United States yet. The sensor might possibly be available in April of 2015. When I ordered the Item the website stated it was in stock. After it was ordered I received an email that it would take three to eight business days to process my order. A long tome to process for an item that's in stock.

I do not understand how both websites have the same USPS tracking number? All I want is a refund of my money.Desired Settlement: Refund money for an item that I never received...

Business

Response:

This order did not ship. The tracking number [redacted] is for the customers order with Vesternet directly. They erroneously sent us their tracking for this order and it closed it out the sale. The order will not be shipping and the customer has already been issued a full refund their a credit card dispute. We consider this matter closed through that dispute. We cannot represent a Revdex.com when a dispute is present but the customer is due a refund, which they have received.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed an order with Unbeatablesale.com. it was the wrong part for my sisters car. We shipped the package back and paid for the shipping to Keystone Automotive. Unbeatable sale is claiming that Keystone Automotive is claiming that some of the hardware is missing, and yesterday they sent an email that all of the hardware is missing. [redacted] who is the supervisor for Unbeatable sale will not return phone calls to me or my sister as she promises to do. I have several emails where they say some of the hardware is missing and a email that all hardware is missing. This was a 470.00 dollar purchase and I feel that they are not wanting to return my money and are blaming it on the warehouse (Keystone Automotive) which I requested a phone conference between the three of us. All hardware was shipped back and box and hardware bag was doubled taped. Just to get some of my money back I offered to pay for the bag of hardware which consisted of nuts and bolts although the hardware was properly shipped back. I have all emails between the two of us. Am not getting anywhere with this issue. Toni Willard told me not to reach out and contact Keystone anymore that she will handle it for me. I do not believe that Keystone is claiming anything is missing from the conversation I have had with them. Could you please help me resolve this issue. [redacted] and [redacted]Desired Settlement: I purchased a tow bar baseplate for my sister [redacted] on my credit card. The package arrived and she opened it and realized it was the wrong part for her car. She called unbeatablesale.com and they instructed her to send it back to Keystone automotive not to them. She did that, taped the box up very well and shipped it back on Nov 12, 2015. Unbeatablesale told her the refund would be processed in 2 to 3 business days. Hadnt heard nothing back from them until I called on Dec. 1 st 2015 when I didn't see the refund on my credit card statement. They are said that some of the hardware is missing oer the warehouse. Now they are saying that all of the hardware is missing. I requested a phone conference with them and Keystone Automotive who they are claiming are stating that the hardware is missing. Keystone Automotive suggested the phone conference. [redacted] the supervisor of Unbeatablesale will not return my phone calls and are just sending emails claiming the hardware is missing

Business

Response:

The customer was already refunded. Thank you.

Review: I purchased a toilet seat online May 3. 2015. Within 3 weeks the seat broke at a glue seam. I have contacted the company many times and they give me various reasons why they will not fix the issue! I want a replacement toilet seat!!!

DATE: 3-May-2015

ORDER #:

[redacted]Desired Settlement: I want a replacement!!!

Business

Response:

The customer was sent a replacement which has been received, tracking is UPS [redacted]. Thank you.

Review: I ordered a motorized antenna from Unbeatable Sales and received it in the mail on Monday Dec. 23rd the item was damaged, parts were broken and other parts were bent. I called Unbeatable Sales on Dec. 26th to return the item and have it taken off of my credit card. I was told that I would be getting a return label to return the item I was given a confirmation number of [redacted] I never received a return label from the company and the item remained on credit card. I then emailed the company three times and was given the run around and never given an answer to when I would be getting the return label. I called the company again on Dec. 31 was told that there was no such confirmation number even though I had been given this confirmation number on Dec. 26th by an employee of Unbeatable Sales. In the phone call on Dec. 31st I asked to speak with the supervisor and was told that he was busy and could not come to the phone. I was told the charge would remain on my credit card until they filed a claim with [redacted] for the damage to the item. This is unacceptable business practices, their issue with [redacted] damaging this product is between them and [redacted] I should not have to pay for this item while they dispute this with UPS.Desired Settlement: I want my money refunded to me.

Business

Response:

Our first contact was 12/29, from our call center. We do not provide confirmation numbers or offer labels, customer may have spoken to [redacted] first but we have no record of providing customer this information. Customer stated carrier damage and we asked for pictures, uncooperative in sending photos. [redacted] damage claim was initiated without photos on 12/31. [redacted] claims take 7-10 business days sometimes longer depending on [redacted] customer was advised via email of this. This is standard procedure when an item is delivered damaged by the carrier. Once the claim is complete, the customer will be refunded. The item will either be picked up by [redacted] for inspection or it can be disposed of after the completion on the claim. Thank you.

Business

Response:

Our first contact was 12/29, from our call center. We do not provide confirmation numbers or offer labels, customer may have spoken to [redacted] first but we have no record of providing customer this information. Customer stated carrier damage and we asked for pictures, uncooperative in sending photos. [redacted] damage claim was initiated without photos on 12/31. [redacted] claims take 7-10 business days sometimes longer depending on [redacted] customer was advised via email of this. This is standard procedure when an item is delivered damaged by the carrier. Once the claim is complete, the customer will be refunded. The item will either be picked up by [redacted] for inspection or it can be disposed of after the completion on the claim. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is false I did not contact [redacted], I contacted Unbeatable Sales on Dec. 26th and was given a confirmation number and told I was told I would receive a return label within 24 hours. If I had contacted [redacted] they would have simply told me that they do not handle returns from this company as it is clearly stated on their website. This company was contacted on the 26th and again on the 31st by phone...In addition I have proof that the first email was in fact sent to this business on Dec. 27th in addition to an email being sent again on the 29th and the 30th. It is not acceptable to force a customer to pay for a product that is a dispute between a delivery company and the company where the item was purchased. A dispute between those two business's is not anything that has anything to do with me.. This item should have been removed from my credit card as soon as I called this company on Dec. 26th and a return label should have been issued, after which the company and [redacted] could have resolved their issues with each other.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is false I did not contact [redacted], I contacted Unbeatable Sales on Dec. 26th and was given a confirmation number and told I was told I would receive a return label within 24 hours. If I had contacted [redacted] they would have simply told me that they do not handle returns from this company as it is clearly stated on their website. This company was contacted on the 26th and again on the 31st by phone...In addition I have proof that the first email was in fact sent to this business on Dec. 27th in addition to an email being sent again on the 29th and the 30th. It is not acceptable to force a customer to pay for a product that is a dispute between a delivery company and the company where the item was purchased. A dispute between those two business's is not anything that has anything to do with me.. This item should have been removed from my credit card as soon as I called this company on Dec. 26th and a return label should have been issued, after which the company and [redacted] could have resolved their issues with each other.

Business

Response:

As I stated, the customer may have spoken to [redacted] first. I did not say they spoke to [redacted], in the simplest terms we do not provide confirmation numbers so we have no idea where the customer obtained such information. In regards to the damage, there is a process that needs to be followed, most other companies share these procedures if they use UPS. It isn't out of the ordinary for a company to ask for some patience as we resolve the issue at hand. We filed the claim, the claim takes some time. The customer will receive a refund upon the ending of the claim. Thank you.

Business

Response:

As I stated, the customer may have spoken to [redacted] first. I did not say they spoke to [redacted], in the simplest terms we do not provide confirmation numbers so we have no idea where the customer obtained such information. In regards to the damage, there is a process that needs to be followed, most other companies share these procedures if they use UPS. It isn't out of the ordinary for a company to ask for some patience as we resolve the issue at hand. We filed the claim, the claim takes some time. The customer will receive a refund upon the ending of the claim. Thank you.

Review: Purchased a pack of 10 Intel Desktop Motherboard 915P Chipset Socket T LGA775 10 x Bulk PackD915PGN. Was told item would be shipped 1 - 2 business days. Made several attempts to contact.

Order Date: 01/09/2014

Order Number: [redacted]

Order Status:: 1 item(s) - order at warehouse in process of shipping.Desired Settlement: Receive the items ordered.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The information about shipping needs to be updated, as you can see in the .jpg attachment. I suggest changing the 1 - 2 so that it reads 3 - 8 as it is misleading and maybe the amount of the bad ratings will slow down.

Regards,

Review: Placed order online on 12/10/13 for $123.39. Funds were withdrawn from my account that same day. Receipt indicated that I would receive my purchase by 12/18/13. I Contacted unbeatable sales the morning of 12/19 and spoke with [redacted] who told me that there was no tracking information and that the warehouse was in California and was not open yet. She also said that I would receive an email informing me of my order status once she contacted the warehouse.

I called again on 12/19 at 2pm eastern standard time and was told by [redacted] in Oregon that she would send a message to the supervisor at the warehouse of my issue and that I should be receiving an email and or phone call by end of business day. I have yet to receive an email, return phone call or my merchandise.

My order receipt is a binding contract between me and unbeatable sales for the purchase of a kids chair and ottoman in the amount of $123.39. They received their money but I have not received my merchandise and have not received it by the date they promised on the order receipt.

This is very frustrating and bad business practice on behalf of unbeatable sales and Walmart.com.

Please contact me with any questions or a resolution.Desired Settlement: Deliver my order by 12/24/13!

Business

Response:

This order is scheduled to ship next week. We ship within 3-8 business days plus transit time, however; furniture can take longer as stated on our site. Customer was sent several communications about their shipping status. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I received an email from [redacted] the evening of December 21, 2013. The email stated that my order will be shipped early next week which should have been the week of 12/23. Then I get an email on January 1, 2014 saying that my order has shipped. According the the email from [redacted], the order should have shipped the week of December 23rd. Either way, I did not receive my product in time for Christmas as intended when I placed the order. My money was taken but I have yet to receive what I paid for.

I am totally fed up wit unbeatable sales and walmart.com. I will never use either one of them again and will make sure I Facebook. Instagram, blog, and verbally notify people of this horrible experience with these companies.

Regards,

Business

Response:

The order shipped 12/27 via UPS [redacted] and is in transit. We stated, "We are sorry for the delay. The warehouse has advised that your item is in production and expected to ship early next week. We are truly sorry for the inconvenience." and the order shipped prior to that.

Review: Last Oct 8, I purchased 96 pcs of Toilet Seat LIfters from Unbeatablesale.com Inc. The items arrived Oct 11. As I tried on one item to my toilet seat, I immediately noticed the adhesive backing of the product that is supposed to stick to the toilet seat has lost its adhesive. Probably due to old stock, heat from the storage or other conditions. I opened a second one, same thing happened, a third one, same. I then realized that all the products has lost its adhesiveness.

I immediately emailed Unbeatablesale.com narrating my story and got a reply from [redacted] stating "Unfortunately, we do not accept returns on personal care items. Please note for all personal care items we will replace any parts that are damaged but the item may not be returned if you changed your mind."

So, I said...ok. Please note these are 96 pcs Toilet Seat Lifters individually packed. I am planning to sell this to friends and family because I think it is very useful on the bathroom. So I told Mr [redacted] ok. I told him to please make sure he sends me the replacement that works. And make sure the adhesive tape DOES work this time.

I didnt hear from him until Oct 22. He sent me a copy of an email he send to the manufacturer of the Toilet Seat Lifter asking him to send sticky tapes for the 96 pcs Toilet Seat Lifters.

This means if they are sending me just the adhesives, I have to unwrap and destroy the individual packaging of each product to replace the adhesive backing. You see, his will work if I purchased 1 or 2 items and I will be using them for personal use. This is 96 pcs of product that I plan to re-sell. How would I sell a product that is already opened?

I emailed Mr [redacted] stating my issue. I have a feeling they will send me rolls and rolls of adhesive tape and that will not work at all. This was his reply to me: "It seems to be a manufacturers defect. You can contact the manufacturer of the product and see if they can help you. Unfortunately at this time there is not much more I can do."Desired Settlement: They send me 96 pcs of defective item I cannot use. If they can't send me a replacement ( meaning 96 pcs of the Lifters that ACTUALLY sticks to the toilet ) I want my money back. They can't ask me to contact the manufacturer! It is their job to contact the manufacturer. It is their obligation so send customers products that is in a good working condition and if they can;t do that, it is tjeir responsibility to return my money.

Business

Response:

We do not acceot returns on opened personal care items for sanitary reasons. We will make a one ime exception and allow the return, this return must be in the original packaging. We do not issue labels. If the customer does not have the original packaging the return will be refused. Please see below.

We are sorry that your order did not arrive as expected.

Your RMA for returning your item is: [redacted]

(please include this number on your package and inside the box).

Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.

Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact.

Please return the item to the following address:

UnbeatableSale Returns Dept.

Make sure to use a traceable method of shipment and reply to this email with your return tracking.

Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I can prove all email conversations that has materialized. I can send your copies of those conversations if you want. I will summarize again these dates for you.

OCT 11: I emailed your office saying the I received a defective product.

OCT 14: I received a reply from your office saying you don not accept returns.

That is 3 days after I emailed you. CLEARLY THAT IS NOT 24-48 HOURS. THAT is 72 HOURS!

On that email, you said you will replace the part of the item defective. I said OK.

OCT16: I emailed you again coz I did not get any response from my email.

OCT22: You email me a copy of your conversation with the manufacturer so I replied.

OCT23: You emailed me that I need to contact the manufacturer myself and can't help me anymore.

That is why I contacted Revdex.com.

OCT24: Is when BB contacted you that is why you issued a return authorization. But if I hadn't contacted them, you said you I can;t return the defective product.

I rejected that offer of return authorization as Revdex.com gave me a choice to accept or reject because you guys want me to spend another shipping fee for a product that was defective when you sold it to me? You told me you will replace it before. Then you changed your mind. So I told you I want a full refund. Then you said NO. And now I am the one making FALSE ACCUSATIONS?????

Why don;t you pull up our conversation emails so you can assess first who is making false accusation. I can prove all the emails you sent me! Do not blame your company's inconsistencies to me.

Review: I placed an order with Unbeatable Sales via Newegg.com on 8/27/13. I ordered 2 products, was billed for 2 products, had an invoice in the shipping box for 2 products, BUT I only received 1 of the 2 products on 8/31. I called on 8/31 and left a voicemail message stating missing a product, sent an e-mail on 9/4 & 9/5 via personal account, also sent an e-mail via Newegg account on 9/5 and STILL NOBODY has responded to my issue! I did call their customer service number on 9/4 and was told a person would get back to me later in the day. Never called back. NOBODY has still contacted me regarding my issue.

Order#: [redacted]

Ref#: [redacted]

(1) DGP11594 / FL-01941 / Flexi USA FL-01941 Expression COMFORT BELT 1 Turquoise SM-MD 44lbs - 16ft (RECEIVED)

(1) DGP11593 / FL-01915 / Flexi USA FL-01915 Expression COMFORT BELT 1 Pink SM-MD 44lbs - 16ft (NOT RECEIVED)

I AM MISSING......Please expedite me the missing item ( (1) DGP11593 / FL-01915 / Flexi USA FL-01915 Expression COMFORT BELT 1 Pink SM-MD 44lbs - 16ft )Desired Settlement: Delivery of missing item. Feel this item should be delivered at minimum, Two Day service. I AM MISSING...... ( (1) DGP11593 / FL-01915 / Flexi USA FL-01915 Expression COMFORT BELT 1 Pink SM-MD 44lbs - 16ft )

Business

Response:

This item is out of stock, the customer was told this four separate times. We expect that it will be in stock on or around 9/12 , and will do everything to make sure that it ships out ASAP. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

When I ordered item, it was listed as In Stock. I received an tracking number and an invoice stating item shipped. I was able to speak to a representative on 9/10. He confirmed to me the item was on back order until 9/12. He could not however explain why the item was listed as In Stock, why I received an invoice with tracking numbers that the item shipped and why I was charged for a non shipped item that was on "back order". The agent said multiple e-mails we sent to my personal account and verified the address. I have never received an e-mail stating item was back order. I even went through my SPAM and filters. I told the agent this as well. He said he personally sent me one. Still have not received it. Searching through other sites and this site, this seems to be a common issue with this company. I have also provided my phone number and have never been called. I just want my product I paid for.

Regards,

Review: I ordered three thing from them 16 days ago. and have not heard from them . I sent them a e mail but they did not respond back. I order 1 [redacted] and 1 order of [redacted] I order on the Feb. 1Desired Settlement: let know what happen. or when they will be shipping my order.

Business

Response:

Hello,This order was shipped and delivered, UPS tracking [redacted].Tracking was emailed to [redacted].Thanks.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

just wanted to let you know that my complaint was resolved and thank for the help. sorry for any Inconvenient . but you help. to get it resolved. quickly.complaint

Review: I placed an order for a pair of gloves on 12/16/13. They were to arrive before Christmas. Today is January 18th 2014 and I still have yet to receive the gloves. I don't want the gloves anymore. I just want a refund. After waiting for a package tracer to be completed the company finally tells me on 1/16 that I am eligible for a refund when I called them for the tenth time. The customer service keeps telling me that I will receive the refund, but it never comes. It has been 32 days since I placed this order. I want a refund but they just keep blowing me off. I have never been treated this way in my entire life. This is absolutely ridiculous.Desired Settlement: I want the money put back on the [redacted] gift card I used to make the purchase.

Business

Response:

The customer was refunded on 1/19/14. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Aug 11 we received a piece of furniture that arrived broken (order [redacted]). My wife marked the delivery receipt as broken. I spoke to [redacted], Maybelline, Acacia, Jen, Tom and Tracy about this issue and was told that it could take 4 - 7 weeks to investigate a claim. This broken piece of furniture is in my garage for almost 2 month. They have my money and I want to get throw the dresser out as they will not come and get it. They have made their problem mine and not taken responsibility. They do not believe in customer service and have lied to me on the phone when discussing the case. How can they keep my money for so long and all I have is taken up space with their problem product. At this time we do not want a replacement.Desired Settlement: I want to be done. I would like our money back and have them either come and get their product or allow me to throw it away.

Business

Response:

The customer has been refunded, as a courtesy. Thank you.

Unbelievable is truly unbelievably horrible to do business with. When I contacted them to let them know they had duplicated my order and charged me twice, I was treated rudely and informed they would not send a return shipment label I would have to paid to send order back at a cost of $64.30. I did not place two orders it was not my mistake. Shop.com did return my postage fee not UNBELIEVABLE. When I had spoken to the service department manager his response was BUYER BE WHERE!!!!!!! I don't understand how they can have a good record with the Revdex.com when they have so many complaints. Truly buyer be where.

Review: I purchased a treadmill ( [redacted]) from Unbeatablesale.com on 19 Jun 2015. The product arrived on 26 Jun 2015. When I opened the box, I saw that the treadmill frame was cracked, resulting in a large sharp plastic shard sticking out at approximately ankle level. Additionally, when I compared the assembly instructions to the enclosed hardware, I saw that the instructions required six (6) D8 flat washers, but the product was only sent with four (4), so even if the treadmill had not been damaged, it could not be assembled and used.

I contacted [email protected] on 28 Jun 2015 and reported both issues. [email protected] responded on 29 Jun 2015, saying that they had contacted the warehouse that shipped my order and would let me know when they heard from them. On 1 Jul 2015, I received an e-mail from [email protected], asking me to send pictures of the damage. On 1 Jul 2015, I sent pictures of both the damage and documentation of the missing D8 washers. On 1 Jul 2015, I received a response from [email protected], saying they would get back to me when they heard from the warehouse. On 9 Jul 2015, I e-mailed [email protected], asking when I could expect to hear a response on this issue. I have never received any response from [email protected] since 1 Jul 2015.Desired Settlement: Refund of the cost of purchase ($115.37) and shipping ($24.95).

Business

Response:

We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:

Consumer

Response:

I am rejecting this response because:I fail to see why I should pay twice to ship an item that was sent from your warehouse damaged and intentionally not containing all the materials needed to assemble the item had it not been damaged. Further, I do not see why I should pay for insurance to ship your damaged and incomplete product back to you, when you did not insure the initial shipment against damage.I did not damage the product. The item was damaged inside the box, meaning it left your warehouse damaged. I did not remove materials needed to assemble the item; the item was packed without the necessary materials to assemble the product, at your warehouse. You have also not indicated that you would refund the full cost of the item, including shipping, should I return the item to your warehouse. You have said nothing about refunding my purchase, or even replacing the item. All you have said is to return the damaged and defective product back to you; presumably, after you received the damaged and defective item, you would make a decision whether to refund my purchase, replace the item, or simply stop responding to my communication (which is what your company did when I attempted to resolve the issue with you directly).

Business

Response:

The customer will be refunded for the item returned PER THEIR REQUEST no replacement will be sent.Thank you.

Review: On 7/5/2015 I purchased (via [redacted]) various exercise equipment to be fulfilled by UnbeatableSale.com. The expected delivery date was between 7/22-7/24 and, unlike most items at the origin site, was going to cost and additional $103.99 for shipping ($440.25 total). On 7/20 I emailed Unbeatable Customer Service as the product fulfillment had not updated nor changed. I was sent an automated response stating that they would contact the warehouse and would relay the response to me. On 7/22, the expected delivery date, I sent another inquiry asking for ANY news. I received the same response (punctuation and even spacing) that I did 2 days earlier about needing to contact the warehouse.

It has now been a week since my initial email for information, and nearly a month since my purchase and I've received no response. It is also 4 days since the last day of the expected delivery window. With no real answers or updates I felt that I had no other choice but an outside arbitration to resolve this issue in the hopes that then we will get real answers.

Order#: [redacted]Desired Settlement: Certainly, at the very least, delivery of the product ordered or a full refund should the product not be available. Additionally, a refund for shipping would not be out of the question since I've been having to do my own tracking at this point and simply been stonewalled for any information.

Business

Response:

This item was shipped freight via PRO number [redacted], appointment delivery by [redacted] carriers. Thank you.Freight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weight. Most items ordered from unbeatablesale.com are shipped via UPS. Please allow 3-8 Business days for your order to ship and for any additional transit time.There will be a $15 Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Many of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.

Review: On October 8, 2014, I purchased an automotive scan tool for $48.36 from UnbeatableSale.com's website, delivered price. The image of the product and description was for an Autel MD802 scan tool. What I received was only a cable for connecting this tool. Order I.D. was [redacted]. The misrepresented item, item EGLT28081, was returned to UnbeatableSale.com under RMA [redacted]. The Priority Mail package, which cost me $5.05 to send, was received by Unbeatable Sale, Inc. on October 20th, 2014. A credit of $40.37 has been issued to my credit card, but my repeated attempts to get reimbursement for the shipping charge of $7.99 has been ignored by the retailer. I am now out-of-pocket $13.04 for fraudulent advertising on the part of Unbeatable Sale, Inc. and possibly Bait & Switch violations under [redacted] and Federal statutes. Their mistake in total. Consumer should not have to pay one cent for such an error.Desired Settlement: 1. Refund of the $7.99 for shipping on a misrepresented product on the Unbeatable Sale, Inc. website.

2. Refund of the return USPS Priority Mail shipping of $5.05 as error totally on part of retailer.

Business

Response:

The customer ordered the "Autel.Us AUMD802-CABLE OBDII Cable for MD802/419/519/ MD802-CABLE" which clearly states it is a cable FOR the tool. This was not fraudulent, we sent the customer what they ordered. They have been refunded according to or return policy, we do not reimburse return freight or orignal shpping This has also been explained to the customer multiple times. There was no error by Unbeatablesale.com.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The company has removed the website page that did not describe a cable, but had an image of a scan tool, not a cable and a full page description of the Autel MaxiScan AUMD802 scan tool. I have an engineering degree from the University of [redacted] and have been working on automobiles since 1967. There was a one word inclusion of the term, "cable" on the web page, and no. where else. Company made the error. Company can pay for its mistake. No image of a cable nor was the description of the item for a cable only. AM searching my emails for copy of the web page.

Regards,

Business

Response:

Here is a copy of the customer confirmation email. This matter is resolved.Thank you for ordering from UnbeatableSale Inc.!DATE: 8-Oct-2014ORDER #: [redacted]REFERENCE #: [redacted]BILLING TO:==========[redacted] SHIPPING TO:===========[redacted] ==================================================================Ordered: 1 EGLT28081 Autel.Us AUMD802-CABLE OBDII Cable for MD802/419/519/ MD802-CABLE $42.49 ==================================================================Please allow 3-8 Business days for your order to ship and for any additional transit time. Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know.Product Total: $42.49Sales Tax: $0.00Shipping: $7.99Grand Total: $48.36Balance Due: $0.00Thanks for your order! You can check for the status of your order online on our website. An email with tracking information will also be emailed to you.Please note that our customer service department is open Monday through Thursday from 9am-5pm EST, and Friday from 9am-3pm EST. they can be reached by phone at [redacted] or via email: Service at unbeatablesale dot com anytime.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Attached, in Adobe pdf format is a copy of the current advertising of UnbeatableSales.com pertaining to the item in question. Please observe, as a "reasonable man" would observe, that BOTH THE IMAGE SHOWN A PROSPECTIVE BUYER AND THE DESCRIPTION OF THE ITEM is of a scan tool, and not just a cable. In 5 business days, I will be filing a friend of the court brief with the State of [redacted] and the Federal Trade Commission for Bait & Switch as well as Fraudulent Advertising violations under state and Federal codes. A. WHERE IS THE LENGTH OF THE CABLE DISCUSSED, A VERY IMPORTANT ELEMENT FOR A PROSPECTIVE BUYER?? B. WHAT ARE THE TYPE OF TERMINAL ENDS FOR THIS CABLE ONLY PRODUCT? Scan Tool show,, scan tool described, no image of only a cable, no cable shown in fact, and no description of a cable contained in the expansive text describing A SCAN TOOL. Be advised. Next level coming.

Regards,

Review: I have an account with [redacted].com. A purchase I made through [redacted] involved a third party, unbeatablesale.com. Upon the purchase of the item [redacted] sent a confirmation of purchase along with the expected arrival date. That date came and went and the amount for the purchase was not taken out of my account. I sent a message to [redacted]'s online customer service. When I did not receive a message back in a timely manner I called [redacted] directly. [redacted] then proceeded to direct me to unbeatable sales. I spoke with a women regarding my concerns that I had not received the product by the date that [redacted] said it would arrive and that the money has not been taken from my account. After receiving the order number from me, the woman told me that their company policy regarding when the product ships is different from [redacted] and that the product had not shipped yet. I told her that my account is through [redacted] and that I do not receive the shipment and processing policy for unbeatable sales. She contacted the warehouse to see if it was shipped, she told me it had not shipped and asked if I would like a refund on the order. I told her I that I would. The next day I received an email from unbeatable sales stating that my order had been shipped and apologizing that it was not stopped. She offered to send a pre paid stamp to send the item back or I could choose to keep the item when it arrived and she would apply a 10% discount for the price of the product and that it would be reimbursed to my account. I told her it was a birthday gift and that I would like to keep it if it had already shipped. The woman sent me another email giving me a code for a 10% discount on my next purchase from unbeatable sales. A few days go by and I do not receive my order by the expected date unbeatable sales had given me. I call them back and they look up the tracking number I was given and tell me that it is not a legit tracking number and that the order was never shipped,Desired Settlement: They send me a confirmation to be reimbursed the 10% and and tell me it will be shipped right away. A few days later I receive the item and it is not the same one I ordered and is a product of lesser value, I proceed to contact them again and a woman takes the information of the product and tells me that she is unaware that they even carry the item I received and also that she is unsure why I was charged $32 and change when it shows that the company sells the original item I ordered for less and that she will issue a full refund and to keep the product sent and that she would send a confirmation email for the refund. A week goes by I do not receive a confirmation on the refund so I contact them once again and am put on hold and disconnected, (this has happened several times) so I call again and talk to a man who says he is unsure why I was told that and that the product I received is the same thing I ordered even if it is of lesser value. It is not the same and I can prove it.

Business

Response:

The customer was sent the correct item, they admittedly assumed based on the price this was something else. They could not explain how this item was wrong nor would they provide photos. As a courtesy, we told the customer to keep the item and we would give them half off the item cost, which was a more than gracious offer. The customer denied the partial discount and was sent return instructions, we do not issue labels. They were told this in another call with our CS team on 19-Mar-2014. If the customer wants a refund they can send to 195 LEHIGH AVE SUITE 5 LAKEWOOD NJ 08701 at their expense. This is noted in our return policy. This matter was previously resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Was asked by the company unbeatable sales to send a picture of the item I received, a women from the Revdex.com advised me to send the photos to you instead of the company. I can also provide a photo of the item I had been led to believe I would receive.

,

Business

Response:

If the customer wants a refund they can send to 195 LEHIGH AVE SUITE 5 LAKEWOOD NJ 08701 at their expense. We do not issue labels, This is noted in our return policy. Thank you.

Review: I ordered an expensive item from unbeatablesale.com on November 18th 2015. Their policy states that it should ship within 3-8 business days. I am submitting this complaint on January 7th, 2016, almost 3 months later having not received my item or any communication from the selling party. The most communication I've received is an automated email response to my inquiries for an update stating that they've received my email. I have tried diligently to contact customer service for an update and an ETA but no one ever comes to the phone, no one returns my voice mails, and no one responds to my emails with any updates or an ETA. Their policy is to not allow cancellations, which was not clearly stated during the checkout process.Desired Settlement: I am fine not receiving an order cancellation, as long the correct item I ordered is received in a timely manner. If their warehouse does not have the item available to ship immediately, it should not have been listed for sale on their website. In the event that the item is not available, I would appreciate a no cost cancellation of my order so I can purchase elsewhere. Otherwise, please just ship my order! That's all I really want. Thank you!

Business

Response:

We do apologize for the VERY LONG delay, the item was shipped and will be delivered shortly. Tracking is [redacted] with [redacted].

Review: I went to [redacted].com and found a dining room set. On the website, [redacted] advertised the set as a 5 pc dining set including a table, and 4 chairs. The website stated that the set is sold by UnbeatableSales.com I clicked on the link and was directed to UnbeatableSales.com I placed the order with UnbeatableSales.com where the same set was pictured with the exact same picture and price. When I received the merchandise in the mail, I only received the base for the table.It did not include the chairs. I contacted the company on May 19, 2015 and spoke with [redacted] who informed me that they do not accept refunds on furniture however, they would allow me to ship the package back but I would pay a 25% restocking fee as well as pay for shipping and handling with trackable delivery. I would also have to pay for the mail carrier to insure the delivery. It was on May 26h when I realized not only did the table not come with chairs but also no tabletop.I called again on May 26th, and spoke with [redacted] in customer service. I asked to speak with corporate and [redacted] denied, stating that she was corporate. After insisting, [redacted] finally placed me on hold and informed me that she had one manager in the office by the name of [redacted]. When [redacted] got back on the phone, she stated that [redacted] refused to speak with me since I had a claim open with [redacted] in regards to the "table" not being a full set with chairs. (I filed that claim before I even realized the "table" they sent me was just a base with no actual table top). I wanted to make [redacted] aware of the missing table top and [redacted] stated she would not talk to me. I asked to speak with [redacted]'s manager instead and [redacted] told me she didn't know who that was. I asked to speak with [redacted] again, in reference to her manager's name and [redacted] refused. After insisting, [redacted] finally transferred me to [redacted] and I reached her voicemail instead. I called back, and the rep said [redacted] was away from her desk.Desired Settlement: I would like UnbeatableSales.com to provide me with a refund in full for the dining room base.

Business

Response:

This customer has filed a claim with [redacted] regarding this transaction therefore we cannot assist through the Revdex.com. They may refer to their dispute. The return instructions are below which [redacted] sent the customer on 19-May-2015. Again, we are not at liberty to assist any customer who files claims with their bank through the Revdex.com. Thank you.ORDER #: [redacted]REFERENCE #: [redacted]ITEM #: [redacted]Dear [redacted],Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected. Unbeatablesale.com has a money back guaranty on products returned within 30 days. We do not accept returns on furniture items, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured. We also do not allow customers to return items in person. Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The claim opened with [redacted] has to do with the table not being a full set . It does not mention that the table top is missing nor that this company is refusing to take my calls or answer any correspondence . I want my full refund and I am not paying a restocking fee. This business has caused me much stress and they refuse to assist . The option that they're providing me to send the item back at my expense (plus insured trackable delivery that they're deeming mandatory) and pay a restocking fee results in me paying out just as much money as the actual item itself . Their option benefits the company only .

Regards,

Business

Response:

This customer has filed a claim with [redacted] regarding this transaction therefore we cannot assist through the Revdex.com. They may refer to their dispute, they ordered the Coaster 102241 Rodeo Octagon Dining Table and this is what was shipped. We are doing the customer a courtesy by allowing the return. The return instructions are below which [redacted] sent the customer on 19-May-2015. Thank you.ORDER #: [redacted]REFERENCE #: [redacted]ITEM #: [redacted]Dear [redacted],Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected. Unbeatablesale.com has a money back guaranty on products returned within 30 days. We do not accept returns on furniture items, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured. We also do not allow customers to return items in person. Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the company pictured a dining set on their website , listed it as a table , but only sent me the base . The company did not even send the table top. They refuse to speak with me in regards to the false advertising and keep insisting I speak with [redacted] even though the company already denied the dispute I requested through [redacted]. This company is a scam . When speaking with [redacted], she told me the chairs displayed on their advertisement picture were displayed in the background when in actuality the chairs were pushed up to the table . (I have never seen a dining room table pictured with chairs in the background ) The other manager refused to get on the phone to address my concern . I was rudely transferred to her voicemail because she stated she stepped away from her desk even though the representative had literally just spoken with her . The company is feeding me lies and avoiding me.I called and left a message to their manager [redacted] twice and he still hasn't returned any of my calls.

Regards,

Business

Response:

We are sorry the customer is not happy with the item ordered. Please refer to your return instructions or your dispute with your bank. Thank you.