Unbeatable Sale.com, Inc.

Review: I have been going back and forth with this customer about returning a couch that we received. When we opened the carton the couch pillows had a chemical/diesel smell to them. When I contacted them they said that we signed the bill of lading and didnt note any damage. I explained that I signed the bill of lading proving I received the merchandise nobody ever told me that I needed to inspect the merchandise. We bought this through [redacted].com and we were charged immediatly. Now the couch has been sitting in our garage for 3 weeks in the boxes it came in while they put in a claim with the trucking company. They just got back to us and told us it was denied since we signed for it. So now we have a couch that is not usable and [redacted] wont credit our credit card.We want the credit and this couch removed from our property.Desired Settlement: Refund our [redacted] Credit card or send us payment in full for the couch and we will inturn pay off the [redacted] credit card.Also have the couch picked up at no cost to us.

Business

Response:

This customer contacted us 12/19 stating item was missing hardware, please note no mention of the couch 'smelling' at that time. An email was sent 12/19 in reply. The following email from the customer on 12/20 mentioned the smell on the pillows. Please note we do not accept returns on furniture for any reason, our policy states, "Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away." If the item had been properly inspected(opened) at the time of delivery, they would not have accepted the package with this odor. We started the process of a freight claim with the carrier that delivered the item, however; this was denied as the package was signed without any damage(odor) noted. At this time, we can offer two options we can make a one time exception and allow the return but this will be at the expense of the customer. Again, we do not take furniture's and the warehouse is making an exception since nothing was noted on the customers BOL. The second option would be that the customer keeps the couch and we can try to see if we can get new pillows. Please advise.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: We were never told about your return policy. Attached is a copy of the BOL and there is nothing that states to mark any damages and to inspect the merchandise before signing.Yes we called when we first got the couch because there was the wrong hardware in one of the boxes. We were told the correct hardware would be sent out so the next day we started putting together the couch as best as we could with half the hardware and that is when we noticed the smell coming from the couches. Customer service was closed at that point so the next day we contacted your company and have been going back and forth for the last 3 weeks to get this resolved.

I have never worked with a company that has your return policy. At my work we sign the BOL (which is just proving we received the shipment) Then when we open the boxes if there are any damages we notify the company to receive a credit and an RMA to send back the damaged goods at their cost. We would like this to happen to us with this couch. I looked at your website and read your return policy and I've never dealt with a company that has so many difference instances and the wording makes it impossible to figure out.

For instance: "Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted." So if we refused the shipment we would of been charged restocking fee because we didn't have an RA?

or: "If the items is damaged in transit or DOA an exchange will be made or refund issued."" - so why are we not receiving a credit?

or: "Delivery and Damaged Shipments: 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.

2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at (888)657-8436" - This is what we did called you right away. This states to call within 7 days so we technically followed your procedure on damaged shipments. Why would you state to fully inspect all deliveries before singing EVEN THOUGH YOU DONT PLAN ON OPENING THE CARTON RIGHT AWAY- this is where you are saying I went wrong. I didn't open the packages right away because the delivery guy dropped it off in my garage after 7pm.

Can we please just credit this and have it picked up and put this behind us.

Regards,

Business

Response:

Our policies are listed on [redacted] as well as every site we sell on. Customers can choose to read them or not, we can not force them to read our policies. However, upon confirming the order with our company that is a binding contract that they are abiding by our company policies. At this time, if the customer wants to return the item we will make an exception. We do not issue labels, pick ups etc. We do not accept returns on furniture. The return will be at the customers expense, they can use any carrier they like. The item must be returned in the original packaging. Thank you.

Review: On Dec 29,2013 I had ordered [redacted] logan cappuchino twin/ twin bunk bed with trundle and 3 drawers my order was in route to be delivered on jan 8 partial product was delivered my bunk bed without the trundle at that time we called [redacted] where we ordered the product they checked the status on the trundle advised us that the other shipment would arrive in another week or so the week passed and still nothing I called again and [redacted] said that they would contact the merchant unbeatablesales.com and gave me their contact info I called around Jan 18-20 and finally got to speak to a rep who advised me that the company had a miss print on the product title on the [redacted] website however they stated in the description they say says that the trundle is sold separately and advised me if I wanted the rest of my product I would have to pay, however I have the receipt and the screen shot of my order and also an email that they responded with that says in the description it is the bunk with trundle. the manager decides to meet me half way and charges me $140 more so I can get the rest of my product. it has been a month now that this order took place no one advised us that the ad was wrong. I feel that they have charged me for their mistake and if you try to go to the website they took the entire ad off so its their word against my email from them that it wasn't included I have yet to receive my product I then get a shipping email from [redacted] when I track it today it reads voided by merchant I have not received a call an email nothing to advise the whereabouts of my product or why the order was cancelled they got paid when they shouldn't have unbeatablesales.com false advertised and penalized me a customer for their mistake. I have yet to receive an email that was volunteered to be sent to me with the description stating that its not included which to me shows they could edit the advertisementDesired Settlement: I feel that I am entitled to a refund of the extra that they have charged me and I honestly feel that they should refund me of the over all original payment 25% Customers should not have to pay for a merchant mistake its been over a month with out my whole paid for product their communication is unacceptable. $140 for the extra they charged $150 of my overall order along with the rest of my product. the service I have received has been horrible

Business

Response:

The customer is not eligible for a refund. The customer rec'd a deep discount for the needed item and placed the order with our sales team 1/29, and the trundle has already shipped to be delivered today. This matter was previously resolved.

See description below that states item needs to be purchased separately, this was taken from [redacted].

Description Item # [redacted] Model # [redacted] coaster [redacted] Logan Cappuccino Twin/ Twin Bunk Bed and 3 DrawersFulfill your child's wish for fun-filled sleep-overs and gain generous storage space in the process. This twin bunk bed with storage makes for a playful youth bedroom that kid's friendly yet chock full of grown up appeal. This useful youth bed comes in a classic shape that kids love, and parents can't help but admire the added pull out twin trundle with storage capacity drawers. The horizontal guard rail and vertical ladder add contemporary appeal to the otherwise casual look of the bunk bed's frame.

Sturdy full length guard rails.

Transitional style.

Crafted of wood veneer and solid.

Cappuccino Finish.

Classic wood knobs.

Accommodate 3 drawer trundle, sold separately. <<<<<<<<<<<<<<<<<

Dimensions 78"L x 42"W x 65"H...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Here are 2 items saying its a bunk bed with trundle and drawers in the description it is unacceptable to have to pay for a business mistake those are copies not something typed up I have the proof I feel I need to be compensated I shouldnt have had to pay any extra.

Regards,

Business

Response:

This matter has already been resolved, The customer is not due a refund. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It has not been resolved . I need to be compensated for this product . I will take matters further for false advertisement

Regards,

Review: On 6/28 I ordered and paid for a bench from Unbeatablesales.com. They took the money out, and then on 7/2 sent me an email stating that due to high demand of the item, it would not be shipped out until 7/29. On 8/3, I hadn't heard or received anything, so I emailed them asking what the status was, and they emailed me back on the 5th saying they would look into it. On the 6th I got another email from them claiming that UPS lost my bench and they were looking into it. I immediately emailed back asking for a tracking number that they should have if they really did ship it. On the 9th I received an email from the woman, [redacted], who I had been communicating with saying that day was her last day and I would have to email the service center about my order from then on. When I saw the email on the 13th, I sent a message to the service department asking for either the tracking number or my money back if it wasn't shipped yet and I was lied to. The next day, the 14th, I received an email saying that UPS had found my package and was delivering it that day. That evening my father was at my apartment, and a UPS delivery guy knocked on the door, and had a shipping label from the company. He asked my father if we had received an actual package, and my father told him no, and the delivery man told him that he's seen this before and it's a scam and I need to contact paypal and get my money back. I even went to my leasing office thinking maybe they had delivered it there, and they had not. When I used the tracking number on UPS's website, the last update was that it was "out for delivery" on the 14th, never says anything was delivered. I can only assume the delivery man did not complete the delivery since he had no package, only a shipping label. I then emailed the corporate email address explaining everything that happened. On Aug. 26th, I received a reply saying UPS had not actually found the package and they were looking into it, and haven't heard anything since.Desired Settlement: I would like a refund of the full amount of $154.70.

Business

Response:

We have refunded the customer in full. The UPS claim has been concluded. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a wireless IP wifi security surveillance nightvision led 2-way audio alarm, asked for a refund because it won't work for me.I want one for outside not office room.I asked for a refund or credit my credit card they said they won"t credit to my card because it was open. the brown box was open to see what was inside.thats all.they said it was damaged but it was not taken out of box or hooked up. they said I had to pay shipping to seenit back which I did $5.95 to ship and postmaster closed box up to label and inspected she said there was nothing wrong with it.all I want is a credit back to my credit card and I won"t order from them again. thank you.

Business

Response:

The customer called on 18-Jun-2015 to return the item. We asked in it was opened as we do not accept returns on opened electronics. The customer stated only opened the brown box not the manufacturer package. We told the customer that if it's found to be opened, we will send the item back. The item was returned on 22-Jun-2015, the warehouse manager inspected the item and it was opened and refused as advised. There is no refund due as we do not accept returns on opened electronic items. Thank you.

Consumer

Response:

I am rejecting this response because:I did not open box I seen that the package was not what I could used so I called to get refund I paid to return it postmaster inspected package seal it up for and labeled the package she said there was not anything wrong with it all Im asking to credit my credit card thats all. I will not buy anything from this again.

Business

Response:

We do not accept returns on opened electronics, the item was inspected by the warehouse manager as well as the CS manager and it was opened. It was returned to the customer and no refund is due. Thank you.

Review: Customer advertised a 9 pc dining set with chairs and leaf. They told me I only bought the Table. The description which is on [redacted].com specifically says table, chairs and leaf. [redacted] is following up. The bait and switch tactic is unbelievable. When I contacted the unbeatable sales, the reps do not give name: they also said I would not get my chair's and leaf which was part of the advertisement. Nothing was in quotation marks "table only."Desired Settlement: I want what they advertised and I want it delivered. I have a picture of the ad.

Business

Response:

Please see customers ORDER CONFIRMATION attached, please also see a screenshot of what this item on [redacted] looks like when you add it to cart PRIOR to purchasing. You will see proof in both instances that the customer placed an order for the TABLE only. They also spoke to our customer service team multiple times but specifically on 22-May-2015 when they spoke to our company we advised the customer prior to them accepting delivery that this was curbside delivery and a table only, the customer told our team she would be accepting the item. If the customer did not want the table ordered it should have been refused. We do sell the chairs separately if the customer wishes to purchase them, we are NOT sending them free of charge as they were not ordered with the table. We also made an exception to our return policy(below) which clearly states we do to accept returns on furniture but we gave the customer return instructions. At this time, the customer has two options 1) keep item or 2) return item at their expense for a refund. Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I did not say I was accepting only. If noticed by the Bill of lading signed with prejudice chairs not included. That is a lie and no did I say I was purchasing only the table. if you notice the ad clearly states a set. I paid [redacted] and charged to credit card not unbeatable Sales. This is the type of tactics this company has resorted to.

Regards,

Business

Response:

The customer may contact [redacted] if they have an issue with the listing. We sold and shipped the customer a table as you can see from the attachment and confirmation email. We have already provided two options. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have notified [redacted]. They are investigating this company and are looking at their ads. I have sent them other companies that are using their name and website that do advertise accurately and responsible per FTC requirements. They are also unaware of the many complaints by consumers about this company. I have also notified a class action attorney and sent him the documentation. He also is in full agreement the same as 3 representatives of [redacted] that the ad is misleading and border extortion. I paid [redacted] for the items, this company is a third party, and I also notified my credit card company. However, law states I have to TRY to resolve the matter with this unscrupulous party first. The options they have given me will cost 691.80 which is more than the item (items) I bought. So both options are not financially realistic and no one especially this good for nothing company truly expects a consumer to decide to do either one of them. The complaint is in corporate [redacted] and they will contact me soon.

Regards,

Business

Response:

If the customer has filed a dispute with their bank we can not assist them, per the Revdex.com guidelines. Also, [redacted] is well aware of their listing errors and that it is no fault of third parties when items are incorrectly linked but when added to cart are correct. The customer again received the correct item that Unbeatablesales sells. They were advised of what they were receiving, they were able to see what they ordered before even placing an order, they have a confirmation of what they ordered and they have been provided with two options. We will be closing this case through the Revdex.com. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: [redacted] claims they did not list the item you (Unbeatable sales) did. They see your error and as I have been told. They have a contract with you that prohibits this type of activity. Others (company's that does business on [redacted] website) do not advertise that way. How sad it is for you to do this to the public. How can you sleep at night with that many complaints with the Revdex.com and who knows what others have been robbed by your mentality.

Regards,

Review: Ordered a leather bench wit arms online through Amazon which contracts with this company, product was purchased by credit card and shipped from UnbeatableSale.com Product was received 5/31/13 and assembled. One arm of bench was not flush with bench seat resulting in bench arm and legs of bench being at an angle to the floor. Bench is unusable. Contacted company by phone and email indicating product was defective, that I was requesting a return authorization number and shipping address. Company representative first denied then indicated bench could be returned. A subsequent email then indicated photo required to consider return. I requested contact with a supervisor. Supervisor of company representative stated in email that my ori[redacted]l email did not state that the product was defective and indicated that my request for return was "buyer's remorse". I have forwarded this individual, [redacted], a copy of my ori[redacted]l email sent at 10 am 6/3/13. I notified company representative and Ms. [redacted] that I would file a Revdex.com complaint and a complaint with my credit card company. I have contacted my credit card company this afternoon 6/3/13, filed a dispute, and am submitting this complaint. I have also submitted a return request through Amazon, noting the product is defective. All emails are available for review.Desired Settlement: Would like company to provide a return authorization number and shipping address so the defective item may be returned and I may receive a refund on my credit card. I do not desire a replacement as I have no confidence that a replacement will not be defective based on my interaction with company employees today.

Business

Response:

This customer received what was ordered. The customer emailed us to advise they didn't want the item and that they wanted to return. We advised that we do not accept returns on furniture items per our return policy. The customer then said that the item was defective. When we asked for pictures, the customer was unwilling to supply them.

This customer is not eligible to return this item per our policy.

Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the ori[redacted]l shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their ori[redacted]l carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.

If the items is damaged in transit or DOA an exchange will be made or refund issued.

Please Note:

1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.

Consumer

Response:

I am rejecting this response because: As explained in the ori[redacted]l complaint, the product was defective. I did not change my mind. The product cannot be used as is. The company initially offered a refund or replacement (first email, [redacted]) when I indicated I wanted a replacement, they demanded a photo of the bench, which I had already taken apart and repacked for return (email 2, [redacted] email). The company then indicated in writing that I had stated I was dissatisfied with the order, which was untrue, and that this was "buyers remorse", no returns allowed on furniture (email 3, responseRe Order). I have never dealt with a company that did not accept return of defective items, or with a company that demands a photo to prove the defect. I am interested in a refund, and I will gladly return the defective product to the company as I ori[redacted]lly offered. I have all emails on file regarding this matter and can provide all if requested.

Business

Response:

Our position on this matter will not change. Our policy is clearly listed on all sites and can be viewed before and after an order is placed. The customers email is as follows, "I am not satisfied with a recent order and need to return an item. Please provide shipping information for returns. [redacted]" NO mention of a defect until the customer was told our policy. If the customer can not provide photo documentation for our warehouse the item is NOT eligible for return due to buyers remorse. This matter is resolved.

Consumer

Response:

I am rejecting this response because: This is a false statement on the part of the business. I have provided email documentation to the Revdex.com in my rejection of the business response last week. I never stated that I was not satisfied. I have stated the product is defective, it is unusable. I do not understand any company that will not make the customer whole when a product is not as depicted when sold. This is unacceptable. I can provide the entire set of emails if needed. the email that is attached with this response clearly indicates that they are offering a refund or replacement. I requested a refund. That is the resolution that I will accept.

Review: I placed an order for a Christmas present on [redacted].com on December 10th with delivery date estimated to be between December 17th and/or 18th. It was avaliable for purchase through this company as a third party supplier. Today's date is December 22nd and I'm still without my purchase. I made contact with [redacted]. They advised me there was nothing they could do in regards to my order because it was purchased through a third party despite it being purchased on their website so I called Unbeatable Sale; their title is arguable. A call center representative advised me that they could not cancel my order or refund my money despite it not arriving as stated and with no change on the shipping status in the past nine days. They did however send me an email in regards to their return policy so that I could return my item should and if the item even arrive but I will be out the return shipping and insurance because they dropped the ball.Desired Settlement: To be refunded back my money in full without the shipping and insurance being at my expense with it being the fault of the company

Business

Response:

Hello,The item was delivered 1/4/16, and may be returned if no longer needed. Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701

Review: I had ordered a futon mattress online through the Unbeatable Sale website. I received the mattress and it was in a large box and air compressed. I uncompressed the mattress to find that it had a rip in it. I immediately contacted the customer [redacted] via a phone call. They asked where it was etc and I asked them how I was to return the merchandise at that point (since it came in a compressed bag and would no longer fit in the box). [redacted] told me that they would forward my issues onto the warehouse. Several days passed, I followed up once and then I got a response stating that they needed pictures. I sent them a picture of the rip on the mattress, they again forwarded on to the warehouse. I waited again several days to find out that they needed more pictures as the picture I sent them was not "close-up" enough. I sent back that it was as close as I could get as my hand was in the actual rip. Not sure what else they wanted. They forwarded my response to warehouse, over a week passed. Warehouse came back again stating they wanted another picture. I was so fed up at that point as this product was meant to be used for company staying at my house over the holiday and time had passed I just asked to return it. This is where their story changed. Now the pictures weren't because it wasn't close enough, it was because they are "not of the product" all together. I am very upset by this as I paid almost $400. I asked how I can just return the product as I do not want to exchange it any longer. They stated that they needed a picture to return it. I do not know why they need a picture to return it when the original [redacted] rep I spoke to on the phone stated that they may send a truck to my house to pick it up as it no longer fits in the box and I should be able to return it as I started these discussions with customer service long before the return period was up.Desired Settlement: At this point I am requesting a full refund or a new mattress. This company has cost me countless hours of my time and theirs. I am so disappointed how my concern was not addressed and how they are not allowing me to return this product. I want my money back. I read other complaints on this company where they required the consumer to pay the return shipping etc. I will not stand for that, this is their defective product and I want my money back and they can pay the shipping for this mattress to get back to them and ship me a box out to fit it in.

Business

Response:

Firstly, we do not take returns on personal [redacted] items IE: mattresses. This information is in our return policy below. If the item was in fact delivered ripped a replacement will be provided. However, we have a few issues with the customers order. We needed pictures to provide to our warehouse, the picture provided was too close up and once it was reviewed our warehouse they determined it was not even a picture of the item they shipped or sell. The backs of our mattresses are not a mesh fabric and we do not put staples in them at all. Therefore, we needed a new picture of the actual item, which was refused by the consumer.If the customer refuses to provide a picture than we will make one exception for them, they can return the item for a refund against policy. However, the item needs to be in the original packaging as stated in our return policy and the return will be at their expense. Thanks.Return Policy Our return policy is one of the most highly rated today.

Unbeatablesale.com has a money back guaranty on products returned within 30

days. In order to receive proper credit on your return, please contact us for an

RA. Once you receive an RA all items must be returned within 30 days of

receiving your order. We do not accept returns after 30 days. If the package is

refused or returned without our issuing of an RA or without the RA # on it, a

restocking fee will be applied. We will be unable to refund your cost of the

original shipping if you decide that you do not want the order after it has

already been submitted. Please note: We do not issue prepaid return

labels. All returns must be in their original carton with all packing material

intact. All returns must be sent freight prepaid by the customer and insured.

Orders refused at delivery will be assessed all of the applicable fees listed

above including the return fee, our shipping costs and a 25% restocking

fee.Please Note:1) For all furniture items we

will replace any parts that are damaged but the item may not be returned if you

changed your mind.2) We will not accept returns on Sports related

autographed Memorabilia and Collectables or on any custom made items such as any

customized car mats or children furniture.3) We will not accept returns

on any Shavers, Personal [redacted] items, Cosmetics or Intimate products that have

been opened. <<<<<<<<<<<<<<<<<<<<...⇄ We will not accept returns on any Software, Video

Games, iPods, Computer Parts, Electronics items that have been opened (box open

or plastic removed) or any Laptops or PC's.5) We will not accept

returns on any Costumes purchased from Aug. 1 until Oct 30. - after October 30.

Also, We will not accept any returns at all for any Wigs, Makeup, Tights or

Shoes that have been worn. Please note that costume styles can change without

notice due to a change in the manufacturer's production. These changes, no

matter how slight, are beyond our control. We apologize for any inconvenience.

As part of our hassle free return policy you can return any item that doesn’t

meet your full satisfaction

Review: I received two separate shipments from this company with the exact same issue. A plastic piece was broken off of the motor to an RC boat I purchased before I even received. I was told before the second shipment they would check the package for damage. Possibly it got broke during the delivery process. I did not want a third shipment and asked for my FULL ($51.74) refund. They only gave me the purchase price ($41.54) and not the shipping cost ($10.20).Desired Settlement: I want a FULL credit so $10.20 is still due to me for shipping. Thanks, [redacted]

Business

Response:

The customer has been refunded per our company return policy. No additional refund is due to the customer. Return Policy Our return policy is one of the most highly rated today.

Unbeatablesale.com has a money back guaranty on products returned within 30

days. In order to receive proper credit on your return, please contact us for an

RA. Once you receive an RA all items must be returned within 30 days of

receiving your order. We do not accept returns after 30 days. If the package is

refused or returned without our issuing of an RA or without the RA # on it, a

restocking fee will be applied. We will be unable to refund your cost of the

original shipping if you decide that you do not want the order after it has

already been submitted. Please note: We do not issue prepaid return

labels. All returns must be in their original carton with all packing material

intact. All returns must be sent freight prepaid by the customer and insured.

Orders refused at delivery will be assessed all of the applicable fees listed

above including the return fee, our shipping costs and a 25% restocking fee

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It wasn't that I didn't want the item you kept sending me broken items! Should I keep returning until you send me a good one! That isn't right. You have poor inventory. I don't want to deal with you anymore. You should still refund my shipping since it is your fault!

Regards,

Business

Response:

The customer has been refunded per our company return policy. No additional refund is due to the customer.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Poor business practice when the issue was on your end not mine.You sent me 2 defective items. I didn't trust you to send me a good one."We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted."

Regards,

Review: I ordered and then returned merchandise from unbeatable sales and returned the item exactly as they requested and now I can get no response as to when my monet will be returned for the item I returned.Desired Settlement: I would like the money returned for the item I purchased.

Business

Response:

THE ITEM WAS RETURNED 30-Sep-2015 AND REFUNDED 30-Sep-2015. THANKS.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The item I purchased was $18.80 before shipping charge. They only refunded me $17.01

Regards,

Business

Response:

The customer was refunded $18.80. Our [redacted] portal also confirms $18.80 was refunded successfully on 9/30. The customer will need to call [redacted].

Review: On July 24th, I ordered the following product: TenStrawberryStreet Aztec 13'' Glass Charger Plate (Set of 6) in the amount of $26.10. I received an email today stating my order had been cancelled, so I contacted Unbeatable Sales at the phone number listed. A representative by the name of Darlene answered stating the item was no longer in stock. I then advised her that I was able to pull the item by the SKU and the item is in fact in stock and listed well above what I paid for a set of 6. She then said, the reason the order was cancelled is because [redacted] listed the product without the company's permission. She also stated that the chargers are priced above $20 each, yet [redacted]'s website now shows the set of 6 listed as $47.61. I'm not sure how two vendors normally conduct their business affairs but I don't understand how something like this is possible. Either [redacted] has the company's permission to sell their products, or they do not. Either way, as a consumer this should not have been the reason my order was cancelled. It was listed at $26.10 for a set of 6 and that should be honored.Desired Settlement: I want the set of 6 charger plates that I ordered, honored at the price that the companies had the items listed for. Whatever the miscommunication was/is between these two companies should not become my problem.

Business

Response:

This order was cancelled and refunded, the order will not be fulfilled. If the customer is still requiring an item, a new order would need to be placed.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They are cancelling my order simply because they don't like the price that I paid for it. That is unethical and unfair. The issue should be resolved with [redacted] as their business partner, not the consumer who purchased an item listed at a specific price online. This company is the most unprofessional company I have ever seen and I will pursue all efforts in getting this matter resolved. I DO NOT WANT A REFUND! I want the items that I purchased, anything less than that is not an option.

Regards,

Business

Response:

This order was cancelled, nothing will ship on this order. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Clearly, this company is completely unethical and unprofessional. I've filed a formal complaint, I will use my voice as a consumer to assure to other potential buyers steer clear of companies such as this. If the issue is about the price which is what I was told, then why is the item still listed on [redacted]'s website for $47 for the set? I was told by Darlene it was $20+ per plate, so every person that orders this dish will be forced to re-order at a higher amount? This is absurd.

Regards,

Business

Response:

We are sorry the customer feels this way. At this time, there is nothing further we can do with this order as it was cancelled.

Review: Thank you for your help in this matter. On March 9th I ordered from Unbeatable Sales through [redacted] a Order# [redacted] Palram Nature Series Mythos Hobby Greenhouse - 6 X 8 X 7 Forest Green for $604.03 including tax. I received the uncoated aluminum which at the time was much cheaper. Since then have gone round and round with Unbeatable Sales-emails and calls and talked to multiple people. The mailman came with a return sticker and took back the "bait and switch" item. I let them know that the email telling me about the return process was later than postman bringing me the sticker. I tracked it [redacted] and confirmed it was received at the destination Monday, 04/06/2015 at 11:35 A.M. signed by [redacted] and called Unbeatable Sales again and was told that they had to make sure it was received at their warehouse. I gave her the tracking and she confirmed that she saw that the package had been returned to the shipping destination of the ups return service they provide. I was told by [redacted] on 4/6/15 that they would contact me in two days to confirm it was received. I said but you can see it was received at the destination and she said they woulod call me back. On [redacted] they did record this conversation as part of my complaint. A secondary shipment that I don't make is not part of my shipping process so that was already a red flag to me. On the 10th I emailed them again and received an email on 4/12 which starts all over again from unbeatable [redacted] to their warehouse. no response to me - From: UnbeatableSale Customer Service ([redacted]@unbeatablesale.com) Sent: Sun 4/12/15 10:03 AM To: [redacted].com DATE: 9-Mar-2015 ORDER #: [redacted] REFERENCE #: [redacted] Dear [redacted] I have received your message and am verifying with the warehouse that they have received the item back. Thank you for return tracking information. Sincerely,Ph: [redacted] UnbeatableSale Inc. - I am crying. HELPDesired Settlement: Thank your for your help. Either I receive the greenhouse I ordered showing ups tracking shipment immediately or give me my money back immediately. Personally they should upgrade my order through all this time and aggravation that I have endured with them. This was my first order through [redacted] and Unbeatable Sales and I guarantee it will be my last. I am going back to what I used to do before this order and buy in a store. They should be ashamed of themselves. I am disabled and ordered this so I could do my planting standing up as I can't work on the ground as I used to. When I last called customer service the phone rings and rings and then goes to a screeching so you eventually give up but not after almost 15 minutes of trying and holding - Heartbreaking Experience - [redacted]

Business

Response:

The customer has been fully refunded for this order. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: As of this moment on April 23, 2015 at 3:37pm - there are no funds from either [redacted] and/or Unbeatable Sales in my bank account.

Regards,

[redacted]

Business

Response:

Our records indicate the customer was refunded 23-Apr-2015 to [redacted]. They will need to contact [redacted] if they are not seeing their refund. We have NO access to customer billing information through [redacted]. Our system shows all monies were refunded. Thank you.

Review: On March 26, 2015, I ordered 2 furnace filters from Unbeatablesale.com's website for a total of $58.61. On the website, it stated the dimensions of the filters to be 16.38x25.5x4.38 and also had pre-applied gasketing applied for my application. When I received the filters, they were NOT the dimensions stated on the website, but rather 16x26x5 and had no gasketing at all applied to the filter. I emailed the customer service department and sent some pictures as well, to which they replied that I would need to pay to send the filters back and at that time they would refund me the cost of the filters minus the shipping charges, which would be $47.88. I do not feel this is fair as they misrepresented the product on their website and instead sent an inferior product that will not work for my application.Desired Settlement: Because of Unbeatablesale.com's gross misrepresentation of this product on their website, I feel very cheated. I feel I deserve a refund of $58.61. In addition, if they would like the filters they sent me back, they should pay the shipping to get them back. Had this been an error on my part, I would have been more than happy to follow what they deem "standard", but I am completely in the right and they are in the wrong for advertising the wrong product on their website. I also demand that the item in question (http://www.greatermedical.com/fltn13858.html) be removed from their website immediately as it is FALSE ADVERTISING!!

Business

Response:

If the is wrong, what model did they receive? The description below is from the manufacturer directly.[redacted] part #X8789Fits [redacted] model #PCO16-28.Nominal size 16 x 26 x 5 (Actual size 16 3/8 x 25 1/2 x 4 3/8 )Pre-applied gasketing on the assembled filter prevents air by-pass.98% efficient filtration media.High efficiency filter media collects small dust particles before they can collect on your coils.No assembly required...no combs needed...filter just slides right in!What is MERVLasts up to 6 MonthsLasts up to 6 Months

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have stated to Unbeatablesale.com in 2 separate emails as to what the dimensions of the filters I received actually are. AGAIN, the dimensions of the filters I received are 16 3/16 x 25 3/4 x 4 7/8. In addition, the filters I received have NO gasket material on them even though the website listing states differently. I explained this in two emails to the company, as well as tried to call customer service about this issue. Unfortunately, customer service ALWAYS drops my call before a representative will answer. VERY FRUSTRATING!!

Regards,

Business

Response:

The customer has placed a ** dispute, we are no longer able to assist via the Revdex.com when a dispute is placed.

Review: I ordered 6 pink storage tubs for a baby shower. They were shipped in time; however, they sent me blue containers.

I phoned customer service to return items and they offered me a 25% discount to keep them. It was too late for them to send me the pink ones, so I asked for an RMA label and my full refund of the price and shipping. They would not give me the $27.95 shipping I paid to have them send me the wrong items. They kept saying they were sorry but it was their policy, no shipping refunds. I did not get what I ordered and demanded they refund the price it cost to ship wrong items to myself. I did not swear at them, but their attitude made me want to swear at them. Then, the supervisor hung up on me. I read bad reviews online about this company, but thought I'd order anyway. I will never, ever do business with this company again. They sell through [redacted], [redacted], and [redacted], so I need to watch the seller's name.Desired Settlement: I would like a refund of my $60.75 for the containers plus the $27.95 shipping I had to pay for them to send me the wrong items. Total refund should be $82.62. I would also like compensation for me to pack up the wrong items I did not order and drive to the UPS store (gas money), and my time, and adding additional compensation for pain, as I have had 3 back surgeries, and now I have to try to drag to the UPS store. This is why I ordered them to be shipped, because I cannot go out and buy big items and drag them home. I think $125 is fair for these reasons, plus my time spent on the phone with company, and the added aggravation & stress that I take medication for.

Business

Response:

Hello,We apologize the warehouse shipped the wrong color, we would have been happy to get the customer the right color, but they declined. We issued the customer a return label, [redacted]. It is a label, not a pick up. It was paid for by our company, if the customer wants the item picked up they may call UPS and utilize their services but that would be at their expense as the label was free.We do not compensate for customer time, I do apologize. Errors do occur and we offered the customer solutions. Once, the item is returned the customer will be refunded for the item cost, $54.67. The customer will not receive their shipping as they were offered the correct item but declined. Please see our return policy as well.Also, please note the customer did not speak to a manager at our company.Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I contacted the company – Unbeatable Sale – after I sent the rejection message this afternoon. After speaking with [redacted] at Unbeatable Sale, we agreed that they would give me a 50% discount (refund) to keep the wrong items shipped to me, if I canceled my complaint with Revdex.com. I would like to close out this case #[redacted], as we have come to a solution for both parties. Thank you for your assistance with helping to resolve this shipping error and return. Please close out this complaint as resolved.[redacted]

Review: The item purchased was to have been delivered Jan.7, 2016, It was not received. The tracking number given could not be found. On Jan. 11, 2016 I called and was told the warehouse would be contacted. Never heard from anyone. Emailed customer service received a standard reply with the same tracking number but with the link removed. Emailed again asking for a refund. Received the same standard reply with new tracking number, also invalid. Called again on the 26th spoke with [redacted] (?). She said she would contact the warehouse. Received a follow up email from customer service. Emailed them again, they said issue was being worked on. I don't think this warehouse exists.Desired Settlement: I would prefer a refund. I don't trust the quality of merchandise from this vender.

Business

Response:

The customer has been refunded for the order. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: WE PURCAHSED A MICROWAVE ONLINE ON OCTOBER 20. I RECEIVED IT DAMAGED AFTER A WEEK. I CALLED (WITH NONANSWER) AND E-MAILED CUSTOMER SERVICE NOVEMBER 19 BUT NO REPLY. UNTIL I FINALLY GET A HOLD OF THEM DECEMBER BUT THEY DON'T WANT TO ASSIST ME AS IT PAST THE 30 DAYS. THIS IS NOT TRUE AS I HAVE AN EMAIL SHOWING CLEARLY THAT I EMAILED NOV 19 AND THE MEECHANDISE REACHED ME AFTER OCTOBER 20. I NEED TO BE FULLY REDUNDED ($117.94) AS I PURCHASED ALREADY A MICROWAVE.

Order Number: [redacted]

Recepient is

Vlad Vinluan

zipcode [redacted]

Thanks.Desired Settlement: REFUND of $117.94

Business

Response:

I do sincerely apologize to the customer, as I can see the customer did contact us via best buy on 11/19 but for some reason the email was deleted from our email portal so none of the reps were able to access this information.The item was delivered 10/28 and the damage was not reported until 11/19, therefore as a courtesy we will still accept the return but we cannot issue a label as the damage was not reported to us or UPS within 7 days.Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: 4000420(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]

[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service[redacted]

Review: I've purchased an item online that indicated shipping would be $9.09. After purchasing the item, the final shipping price changed to $25.00 after I had given my paypal information. I immediately call the company spoke with a gentlemen, who said I would need to talk to customer service. They weren't available and I left a message saying that I wanted to cancel the order or be refunded the difference. I also followed up with an email stating the same. Nobody responded and the produce arrived several days later. Since then, I've called about 5 times, left several messages and still haven't had anyone reply. I've spent countless hours on the phone waiting for customer service, nobody is ever available, not even the operator.Desired Settlement: I would like the difference of the shipping refunded to me, at the very least.

Business

Response:

We sent TWO emails to this customer, no response to either. Customer has been refunded 15.05, as the shipping on our site states 9.95. This matter was previously resolved. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

The only TWO emails that were sent were one stating they received my order and the second stating that it had shipped. Both were automatic, no reply needed, emails, neither of which addressed my issue of them taking unauthorized money from my account.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is "satisfactory" to me.

Regards,

Review: I ordered products from the site which were never delivered. I called the company several times to get my money back, they kept telling me each time that someone from the company would get back to me to settle the issue, but this never happened, and I cannot get in touch with anyone from the company who can settle this issue for me.Desired Settlement: Refund my purchase.

Business

Response:

Customer has been refunded $155.91 for all items returns to sender as undeliverable. Thank you.

Review: On 11/23, I placed an order for a dog door through the Unbeatable Sale website. Going through the dimensions of the door (IPP140 Ideal Pet Products MODVPPMW), I realized this would be the best fit for my style of door. I paid $243.27 for the door and $10.95 shipping, for a total of $254.22

I received the door on 12/2.

After opening the package and trying to install the door, I found the dog door that I ordered was too wide to fit into the side door track, but fit perfect in the bottom track. I reviewed the details on the website and nothing states the side of the door track, only the bottom. Clearly not my fault that I placed the order for the wrong door.

I called Unbeatable Sale Customer Service and they issued RMA [redacted] for the door. I was told that I would have to pay shipping to return the door and I would not be refunded the shipping payment I already made.

On 12/9, I shipped the packaged door back to Unbeatable Sale. I paid $53.26 for standard [redacted] shipping with Insurance.

On 12/13, the package was signed for by [redacted] and Unbeatable Sale. I have made numerous attempts over the past 2 weeks to identify my refund and have received nothing from Unbeatable Sale.

I believe they owe me a full complete refund for both shipping to and from me as clearly this is not my fault. Their website is at fault for not being more detailed on the dimensions of the door they are advertising. If this is how they do business, by making the customer at fault for their mistake then the sale is definitely beatable.2Desired Settlement: Full refund on my original payment of $254.22 plus the payment I made to ship the product back of $53.26 for a total of $307.48.

This will also ease my mind of the terrible customer service I have received from this company over the phone. Multiple hang-ups during conversation and rude representatives.

Also, Christmas Eve 12/24 is not an official US holiday. The call center was open but the refund department was not available for the holiday???

Business

Response:

I have refunded the customer in full as a courtesy. I am sorry, we are extremely busy due to the holidays. Thank you for your patience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: you have not refunded me the return shipping of $53.26. I had to pay additional shipping to return this item to you when you could have easily sent a pre-paid shipping label (~$10) since you have a contracted price with the shipper. I would have considered paying for that label had I had a choice. Instead, you stick me with freight shipping and insurance when it's your websites mis-representation of the product that caused this issue. Had your website been more detailed in the dimensions of the door, I would have never placed this order. Now, I am out $50 for your lack of detail from your website. You owe me the return shipping since this is NOT MY FAULT!

Regards,

Business

Response:

We do not provide labels nor do we refund customers freight. Return shipping is the responsibility of the customer, as noted in our return policy. We also do not refund original shipping, but we did as a courtesy. Freight is paid to a carrier, not Unbeatablesale.com we can not refund money that wasn't paid to us. We refunded all the money that was paid to us, therefore we have refunded all the money you paid. Please see our policies for more information. This matter was previously resolved.

Review: I like to file a complaint against Unbeatable Sale Inc. On Jan 4, 2015, I placed an order with this company for a pair of MLH X Large Stabilicers Lite Black. I received them late evening on Jan. 9, 2015. I inspected them Jan. 11, 2015 and found out they had sent me the wrong size, M. I emailed their customer service and spoke with a representative on Jan. 14, 2015. I got an apology from them for sending me the wrong size, and was told they would correct it by sending the right size X Large to me. Today Jan. 21, 2015, I received the replacement. I opened the box to find another size M. I spent $31.98 for something I can’t use. I would like my money back, but something tells me that won’t happen. So the least they can do is send me 2 return labels for their merchandise. Their full address is:

Unbeatable Sale Inc.

195 Lehigh Ave

Suite 5

Lakewood, NJ 08701

Tel. 888-657-8436

www.unbeatablesale.comDesired Settlement: Since attempts have been made and failed to rectify, I just like a refund.

Business

Response:

A LABEL WAS ISSUED AS A COURTESY. WE ONLY RECEIVED ONE ITEM BACK, THE LABEL WAS FOR BOTH, THE WEIGHT WAS ADJUSTED ON THE LABEL FOR TWO ITEMS. WE CANNOT ISSUE A REFUND UNTIL BOTH ITEMS ARE RETURNED. THANK YOU.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I took the items to UPS. I was told by them to use 1 box to ship both items back. The items apart were 1lb separated. Together they weighed 2.50 lbs., according to UPS. So, what they did with the other item sent is anyone's guest. But my receipt speaks for itself. When I tracked the item, it was signed by [redacted], and left at the dock.

Regards,

Business

Response:

This order has been refunded. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,