Unbeatable Sale.com, Inc.

Hello,
We apologize the warehouse shipped the wrong color, we would have been happy to get the customer the right color, but they declined. We issued the customer a return label, [redacted]. It is a label, not a pick up. It was paid for by our company, if the customer...

wants the item picked up they may call UPS and utilize their services but that would be at their expense as the label was free.We do not compensate for customer time, I do apologize. Errors do occur and we offered the customer solutions. Once, the item is returned the customer will be refunded for the item cost, $54.67. The customer will not receive their shipping as they were offered the correct item but declined. Please see our return policy as well.
Also, please note the customer did not speak to a manager at our company.
Thank you.

This customer was advised on multiple occasions that this order was refunded. At this point this is an issue between her and her credit card company. Thank you
class="OrderRow">Description:
Credit - Order #[redacted]
Order Number:

P.O. Number:

Customer ID:
[redacted]
Invoice Number:
[redacted]
[redacted]
 
 
n/a[redacted]US United StatesPhone: [redacted]

Shipping:

0.00
Tax:

0.00
Total:
USD (466.83)
Payment Information
Date/Time:
08-Nov-2016 11:50:07 EST
Transaction ID:
[redacted]
Reference Transaction ID:
[redacted]
Transaction Type:
Refund
Transaction Status:
Refund
Authorization Code:

Payment Method:
[redacted]

Review: I purchase 2 ceiling fans that stated they were 4 blade fans. When I received the first one and it was installed it did have 4 blades however the fan mechanism is constructed to use 5 blades. There is no way to balance this product or use it as it was designed. I contacted the company to get an additional blade or proper fan mechanism and was told neither was possible. So I was to return the fan but would be required to pay initial shipping charge.Desired Settlement: I want a full refund of the price I paid for this product including shipping charges.

Business

Response:

We have received the customers return and issued a full refund. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I ordered a product from Unbeatable Sales through the Walmart website. Knowing Walmarts customer policies, I didn't think they would do business with a" customer we don't care company." I oredered an expensive heavy item and it didn't fit right in my living room, so I wanted to return it. I had to eat the $100.00 return shipping cost. I was stupid to do business with this company because [redacted] does. BUYERS BEWARE!!!!!!!!!!!

I have had a nightmare of an experience dealing with Unbeatable Sale.com.
I placed my order and was told the item would ship in 3-8 business days. Two full weeks later I still did not have the item. When I investigated with the shipping company [redacted] informed me that the item had made it to Chicago but would not be delivered to me because they had not received payment for shipping from Unbeatable.
Through the whole process I spoke with [redacted] who was always kind but never helpful. Her supervisor [redacted] was completely unhelpful and she lied to me about refunding me 10%.

Review: On December 13, 2014, I ordered 10 12-packs of purple ornaments depicted in a photo as having gold filigree caps. The total order was $159.40. Shipping was later added on after the sale was made, at a cost of $27.88. The ornaments arrived and were purple [redacted] on long white sticks, much cheaper looking than the depicted photo online. On December 17, 2014, I emailed the company and explained the erroneous advertising and requested an RMA return authorization code and followed the directions to return the package, at an additional shipping cost to me of $30.02. I shipped the package on December 23, 2014. Today I received a paypal refund from Unbeatablesale.com in the amount of $159.40. I emailed the company and indicated I expected to receive the original shipping back, and they responded their policy is not to refund shipping costs. Unfortunately, I have now decided to check the ratings on their [redacted].com listing and I find they have a 7.4 out of 10 rating. Almost all complaints have to do with the company (a) advertising one thing and sending something completely different, (b) adding shipping charges on after the sale is made so customers do not have the option to change their purchasing decision, (c) inflating shipping charges, and (d) charging for but not sending product. I wish I had seen these complaints prior to purchasing. In addition, the misrepresented photo is STILL on their website today, after I informed them on December 17, so they obviously do not care that they are defrauding people. I am now out $57.90 and have nothing in my hands for it. Unbeatablesale.com, however, has their product back and is out nothing. Had they refunded the original shipping of $27.88, I would not be filing this complaint, even though I would still be out $30.02 due to their misrepresentation. However, now I will not be satisfied until I have every penny of my money back, now that I know they are aware of their actions and are ignoring the complaints.Desired Settlement: I will be satisfied if I receive a full refund of all of my shipping charges totalling $57.90.

Business

Response:

The customer was refunded their shipping, as a courtesy, on 5-Jan-2015.

Consumer

Response:

I am rejecting this response because: Attached is a copy of my U.S. Postal Service receipt evidencing my cost of $30.02 to return the misrepresented items to Unbeatable Sales. I am currently out $30.02 and have no product to show for it. Unbeatable Sales erroneously listed this item including an incorrect photo, and shipped to me a completely different item. It is their error. They failed to correct their website even after I informed them of the misrepresentation. I believe Unbeatable Sales is not concerned about shipping correct items to its customers and that since the error is theirs, they need to right the situation completely, not partially. There are laws protecting consumers from financial loss due to this type of action, over which consumers have no control.

Business

Response:

All returns are at the expense of the customer as notated in our return policy. We refunded the customer their original shipping as a courtesy. We do not have the ability to refund money paid to a carrier. We refunded all monies paid to us, Unbeatablesale.com. We are not UPS. This matter was resolved to the best of our ability.

Review: I ordered a fan from them through the walmart website and had to call them because they sent the wrong one. They told me they didn't. I had to send them photos of the right one. They wanted me to return the fan so I did. UPS picked it up 11/10. per a phone and e-mail they said as soon as the tracking slip showed pick up they would send me th correct fan. Now it is being del to them today and they still have not sent the fan. I asked them todaywhen they sent me the correct one and they said it might go out Wed. 11/18. The electrician was there last week and is coming again and I still have NO fan. The company is not longer open in Lakwood NJ as I said I would bring it to them I am 5 mins from where they say they are. They do not call back when they say they will.

I really need this fan I already paid for it. I even told them to charge me for the second fan and credit me when they get the first one back but they would not do that.Desired Settlement: over night the fan ASAP

Business

Response:

UPS tracking for the replacement is [redacted] . Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] I will accept the fan but is has taken them too long I was told as soon as I sent the weong fan back the new one would be shipped. Now I have to call the electrican a 3rd time to come out. Very POOR CUSTOMER SERVICE. it should not take a month to get a fan or even a replacement when they sent the wrong one.

Review: I ordered a product from unbeatable sale and did not receive the product in its entirety. The picture on the site clearly shows this is a package of 5 items, so when I purchased 5 boxes, I expected 25 total pieces. I only received a total of 5. This is clearly an example of false advertising which I see is a consistent claim against this company! The expanding files that I purchased cost $1/each at Walmart but for the convenience of having it delivered to my home, I paid just over $10 for the package of 5 from unbeatable sale (about $2/each). There is no way that this product is worth $10 for just 1. Again, false advertising.Desired Settlement: I would like the remaining 20 expanding file folders sent to me ASAP as I am a teacher and am relying on this purchase for use in my class this year. As a teacher, I cannot afford to spend $60+ for 5 cheap plastic folders! Send me my remaining folders!

Business

Response:

Hello,The customer received what was ordered. The order came to us for (5) C-Line Products Inc CLI58300 C Line Expanding File 7 Pocket 6 Tab, nowhere on the listing or description does this ad mention that this is a pack or multiple quantity. The customer claims this is false advertising but clearly they received what was ordered. We will be unable to send the customer any more items, as there was no error on the seller part on this order.At this time, as a courtesy, I will grant the customer a refund of their item cost and they may keep the 5 folders which they ordered.We consider this issue resolved to the best of our ability.Thank you.

Review: I am a teacher and I was looking for a set of watercolor paints for my classroom. I found what they said was a set of 16 paints for $12,34, so I ordered two. When I went to check out I noticed that the shipping/handling charge was $17.10 which I thought was extremely high, but when I considered the price per paint set, it made it worth it. Imagine my surprise when the box arrived and there were only 2 paint sets in it. I called customer service and the person agreed with me that there must have been a mistake at the warehouse since no one would purchase 2 kids watercolor paints for $43. She said she would leave them a message and that they would get back to me within two days.

After a week of not hearing I called back and again the customer service person said she would contact the warehouse again and that I would hear back soon. Again, days later I get an email that says "set of 16" refers to the number of paint in one set, so they had sent me what I had purchased.

I called back today about returning the paints and getting a refund. They said that the $17.10 is not refundable and that in addition I would be charged a restocking fee. When I looked at other reviews online I saw that similar things happened to numerous consumers (in how they use the word "set"). I feel like this was FALSE advertising and that I was scammed.Desired Settlement: I would like the other 30 paint sets that were implied in the ad that I ordered from, or a full refund of my $43.63.

Business

Response:

Hello,The customer ordered TWO - [redacted] Non-Toxic Semi-Moist Watercolor Paint Set - Plastic Oval Pan, Set 16. This is what was received.The customer did not order 32 sets, they ordered two, per their order confirmation. These are individual paint sets with 16 colors in each set.Due to the customer misinterpreting the listing, we will issue a courtesy refund of the item cost and they may keep what they ordered.We will be unable to ship anything further as there was no error of the seller in this case.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: my whole point of my claim was that they misrepresented what I was purchasing. By putting Set 16 they made it seem like you were going to receive 16 paint sets instead of 1 (again - who would pay $12 for a single watercolor paint set that you can buy at any [redacted] for $3). With their exorbitant shipping & handling charge of $17 they are betting on the fact that you won't bother with returning the items once you realized you have been scammed.

Regards,

Business

Response:

There is no scam, we apologize the customer was confused by the listing. Each set has 16 colors, the listing does not say they are getting 16 sets.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: of course they are not going to admit that it was a scam. I just want to alert other shoppers to not trust this website.

Regards,

Review: I ordered 15 cauldrons for my wedding centerpieces. I got 15 individual LARGE boxes. I need to exchange them but the website says they only take freight returns. I paid $230 for the cauldrons, the quote I got from [redacted] freight was over $800. Which is absolutely ridiculous. I called multiple times and I have gotten the run around from multiple cs people. Ive been told I can only mail frieght, only mail [redacted], only mail them back [redacted]. I've been given three different answers.

It's literally impossible for me to ship back 15 LARGE boxes without spending over what I paid for the item. They are a huge company and get breaks on prepaid labels. Why can't they give me prepaid labels and I get charged for them? I would gladly pay the $40 back in shipping I was charged by them to return them. They make it impossible to return items if there is a problem so then you are stuck with the items because you have to return them in original packaging. It's extremely bad business and customer service since no one can help me.Desired Settlement: I want prepaid labels or a refund on the shipping.

Business

Response:

The customer received what was ordered, we apologize if they are not happy with the size but they may return them. They have the return instructions. We do not cover return freight, this is listed in our return policy. The customer can use any carrier they wish to return, again we do not issue labels or refund return freight. Thank you.

Consumer

Response:

I am rejecting this response because:

It would cost me $800 to ship these back. Literally four times what I paid for them. Its literally impossible to return these because your policy is so poor. Your business makes it to where you cant return items because of the cost of shipping.

Business

Response:

Our return policy is very clearly available to our customers before placing an order. We accept returns for unwanted merchandise but the customer would be responsible for the freight, this is a policy many companies have. We do not have control over what [redacted] charges customers to return, we do not make those costs. The customer can use [redacted], [redacted] etc.

Review: Unbeatable Sales participates in the [redacted] program. Wherein, they are a listed vendor on the [redacted] website and whenever a person is taken to their website via a link on the [redacted] website they award miles on the purchase price of the item. Unbeatable Sales offers $6 miles per dollar spent. On 28 August I purchased a [redacted] Tablet in the amount of $2,515.50 which equates to the bonus of 15,094 miles credited to my [redacted] account. Unbeatable Sales never deposit these miles to my account. Therefore, I initiated a claim through [redacted]. The first response received from Unbeatable Sales was that the order was canceled. I then responded that I have the sales receipt, the [redacted] receipt and my credit card statement showing that Unbeatable Sales charged my credit card in the amount of $2,536.54.

After further investigation on my part I noticed that Unbeatable Sales operates another on line store called PaperClip Mall. I believe that my purchase was unknowingly done under this site. However when I try to pull up my order it says that nothing can be found. What is also suspect is that when I try to search my order on Paperclip Mall it takes me back to the Unbeatable Sales website. This seems to lead one to believe that these companies are one in the same. It is my belief that Unbeatable Sales has created a “shell Company” to avoid paying commission to [redacted] and probably other companies that feature the company website for commission.

Had I been notified that my order was being processed through another company then I would not have completed the transactions because I wanted to buy through a vendor that was featured on the [redacted] website in order to accrue mileage on **.Desired Settlement: I want my miles in the amount of 15,094 credit to my [redacted] account

Bottom line is that Unbeatable Sales has practiced false advertising and/or bait and switch whereby they lured me to their website promising $6 miles per dollar only to process my transaction through their other company to avoid paying commission to [redacted] and crediting my miles to my account.

Business

Response:

Unbeatablesale.com has multiple sister sites, PaperClipmall is one of them. All of our sites are valid, secure, Revdex.com trusted sites. If they purchased something through a rewards program their question regarding where their miles are should be directly to them. We have no way of crediting a customer points or miles, etc. The website they went through for their miles states, "As soon as the store confirms your purchase, we'll credit the miles you earned to your [redacted] account and send you an email to let you know."It also states, After I make a purchase from an [redacted] retailer, when will the [redacted] miles be credited to my account?The miles will typically be posted to your account within 4 weeks (30 days) of the purchase date; however, there are times when it may take up to 8 weeks. Some exceptions do apply. See participating retailer offer information on the [redacted] for complete information.Again, they need to contact the [redacted] retailer. Thanks.

Consumer

Response:

Review: [redacted]I am rejecting this response because:I did contact [redacted] and they claim that the merhcant, Unbeatable Sales, has stated that I would not be getting my miles - see below for a copy of the email I received Order Inquiry - [redacted] Inquiry # [redacted]. It is my contention that I did click the link to unbeatable Sales through the [redacted]. At no time during the order process was I notified I was leaving the Unbeatable Sales website. My receipt and credit card statement indicated Unbeatable Sales as the merchant. Therefore I don't understand the assumption that I made the purchase elsewhere. Had I been alerted to the fact that I was being taken to another "sister" site I would not have completed the order simply becuase the whole point of going through the [redacted] is to receive miles to my [redacted] account. I really do not know how this all works on the back end between the merchant and [redacted]; all I know is that I was cheated out of miles.Thank you for contacting [redacted]. You asked: on 8/28/14 I purchased a [redacted] 22HD creative pen display from Unbeatable sales which advertises on this site that it is 6 miles per dollar. The tablet was $2,515.59 and I have not seen this purchase in my list of transactions. My receipt for this purchase is from paperclip mall. So I don't know if this unbeatable sale website is a scam and tries to lure people to its site with the promise of 6 miles per dollar. However, I would like to receive the miles due me in the amount of 15,094. Merchant Name: Unbeatable Sale Purchase Date: 8/28/14 Purchase Amount: $2,515.59 Order Confirmation: [redacted] Thank you, [redacted]I wanted to follow up with you regarding your order inquiry for Unbeatable Sale. The merchant has recently resolved this issue and alerted us. The merchant that you were [redacted] with has confirmed that unfortunately, you will not be earning miles for this order. Merchants pay commissions to [redacted] and we convert this commission into rewards that we credit to your account. In this case the merchant has indicated that the commission was payable to another party. We are not privy to know who that party is.Regards,[redacted]

Business

Response:

Paperclipmall is Unbeatablesale.com. We have no way of giving a customer miles or points. Again, this has to do with the customer and the rewards program website.

Review: Purchase Date: 02/13/2014

UnbeatableSale.com

order: [redacted]

Item :1 [redacted] 22.8-Cup Fliptop Food Storage Container, 4-Pack

I ordered a 4 pack and when I received the package there was only one container in the box. I have contacted them twice and have not heard back. I paid for a product and I did not receive what I ordered.Desired Settlement: All I want are the other 3 containers that I paid for.

Business

Response:

We sent this customer an email on 2/25/14 and never rec'd a response. The missing three shipped via UPS [redacted]. This matter is resolved. Thank you.

Review: I received a broken item from the company. After several email correspondences and pictures of the broken item, the situation has not been resolved. The first email to the company was on April 16th, 2015. I have not received any information about a refund. It is stated that a refund would be made within a month of notification. Today, May 14th, 2015, I received an email from the customer service department of the company stating, "Thank you for your order and your cooperation in this issue. I have contacted our warehouse regarding your order. Unfortunately, I do not have an update at this time." It's been close to a month. I would like some information and my money back.Desired Settlement: A full refund of $50.36.

Business

Response:

The customer was refunded in full on 21-May-2015. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a remote control helicopto for $95. I received a robokid toy which sells for 40.50. On there site. I called customer service and Alex stated he would get back to me by email. I heard nothing so I called again and spoke to another woman. Not only was she rude but stated u can't get any decision for 48 hours. This is absolutely poor customer service.Desired Settlement: I would like this corrected asap. If I do not get my purchase by 2/24/2014 then I want refund

Business

Response:

We advised the customer we would ship the correct item, it did ship and it has been delivered. This matter was resolved previously. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I returned a faulty item purchased thru Walmart online on May 16 2015 (2 steel padlocks) and still have not received my refund. I have spoken to 2 Walmart supervisors at different times who assured me I would be refunded both the cost of the items as well as the cost of the return shipping ($11.00)., however, my Walmart account does not even reflect the fact that I returned the items. The order number was: [redacted]. The UPS tracking no. was:1[redacted].**Please note that the e-mail address I originally placed the order from has changed because yahoo has locked me out as I changed my phone number and can no longer verify my security info.

Business

Response:

Unbeatablesale.com has not been contacted about this issue. We did not authorize this return, where was the item sent? What is return tracking and address where this was returned?

Review: I placed an order through [redacted] (Order #[redacted]) through unbeatablesale, a marketplace.The order summary stated the TV stand would arrive BY Jan 10, 2014.I received the merchandise in 2 parts 1st on Jan 14, the 2nd on Jan 15.When it wasn't delivered by the date I was told, I got another item to serve on the platform that I needed Jan11.[redacted] issued me a "RMA", after 1st denying my request, but declined to issue a return shipping label, stating I will have to pay for the shipping of this item.[redacted] priced me $121, for the heavier of the 2 pieces and the 2nd piece will be an additional expense.However, [redacted] also told me that Unbeatablesale can request a reimbursement for the initial shipping charge, as well as a return shipping label for me to return the item, because of their/[redacted] sorting error, & late delivery (No cost to Unbeatablesale).I do not understand after several emails & pleads to various Unbeatablesale staff, why the company ([redacted], are not willing to cooperate and pursue the shipping label from [redacted], or explain to me why.There is no expense to be incurred on Unbeatablesale, but to gain from the shipping expense.I have shared this information obtained from [redacted], with them, (perhaps have they have obtained reimbursement of their shipping billing and refuse to assist me with my shipping return by requesting such label from [redacted])?If it is company policy not to pay for shipping return, this is not a case of the company being asked to pay; but rather asked to file the necessary transaction from the shipping company ([redacted]), to get the shipping return label.It seems as if they want to put me in a hardship to pay $150, or more, to return ship, if I want a refund; and if I do not consume that shipping expense, I will not receive the refund, (is this the mindset of Unbeatable sales), they will not explain their reasoning to me?It is a simple action for them to take to resolve the transaction; I have no need for the stand now.Desired Settlement: Unbeatablesale to file for the reimbursement with (mo charge) return shipping label from [redacted], and forward the shipping return label to me so I may return the item for a refund.

(There were several other contact dates on which appealed to Unbeatablesale to file for the [redacted] reimbursement and return shipping label, but there was not enough space in this format to list them. Additional dates include 1/28/14 3times, 1/30/14, 1/31/14, and response from [redacted] on 2/3, along with phone calls in which I left voice mail messages left for [redacted] and [redacted] which they fail to return my calls. I have also made several phone calls to [redacted] customer service and their online email contact. Order number referenced in emails is [redacted]. [redacted] is the order number on the [redacted] order summary & delivery tracking. )

Business

Response:

This order was placed 1-Jan-2014 and shipped the following day, we do not guarantee exact delivery dates, we ship within 3-8 business days plus transit time. Therefore this order was shipped and delivered within the timeframe we provide. The customer was educated about our shipping policy multiple times via email. As well, we DO NOT accept returns on furniture, this return is being done as an exception to our policy for the customer. If the customer would like a refund they would be responsible for any cost to ship the item back. The customer was advised of our return policy about 7 or 8 times. We do not issue labels.

The RMA is # [redacted], they will need to include it with both returning boxes of the TV stand, as well write the RMA number on the outside of both boxes.The return address is:[redacted]

At this time, 60 days have now passed since this was delivered so a 25% restocking fee will be applied, the RMA was originally sent 24-Jan-2014 so this should have been returned and refunded already. Please see our policies below as listed on [redacted].

Freight & Shipping Charge Policy

All items sold by

UnbeatableSale.com have a set shipping charge based on items weight. Most

items ordered from unbeatablesale.com are shipped via [redacted]. Please allow 3-8

Business days for your order to ship and for any additional transit

time.

There will be a $15 Surcharge to reroute any package for any

reason.

Furniture and Special delivery items may take additional

processing time. If there is an unexpected delay or if any item is on back

order, we will email you to let you know. Extra heavy items such as furniture

will be shipped via courier, or Truck Freight and may take some extra time to

arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you

ordered two or more items, you may receive them in multiple boxes on different

days, because of varying item availability and shipping locations. We do not

charge you extra shipping for split shipments. Many of our items have FREE

SHIPPING, but this policy applies only to items marked as free shipping, and

being shipped to the continental United States.

Return Policy

Our

return policy is one of the most highly rated today. Unbeatablesale.com has a

money back guaranty on products returned within 30 days. In order to receive

proper credit on your return, please contact us for an RA. Once you receive an

RA all items must be returned within 30 days of receiving your order. We do not

accept returns after 30 days. If the package is refused or returned without our

issuing of an RA or without the RA # on it, a restocking fee will be applied. We

will be unable to refund your cost of the original shipping if you decide that

you do not want the order after it has already been submitted. Please note:

We do not issue prepaid return labels. All returns must be in their original

carton with all packing material intact. All returns must be sent freight

prepaid by the customer and insured. Orders refused at delivery will be assessed

all of the applicable fees listed above including the return fee, our shipping

costs and a 25% restocking fee.

If the items is damaged in transit or DOA an

exchange will be made or refund issued.

Please Note:

1)

For all furniture items we will replace any parts that are damaged but the item

may notbe returned if you changed your mind.

2) We will not accept

returns on Sports related autographed Memorabilia and Collectables or on any

custom made items such as any customized car mats or childrens

furniture.

3) We will not accept returns on any Shavers, Personal Care

items, Cosmetics or Intimate products that have been opened.

4) We

will not accept returns on any Software, Video Games, iPods, Computer Parts,

Electronics items that have been opened (box open or plastic removed) or any

Laptops or PC's.

5) We will not accept returns on any Costumes

purchased from Aug. 1 until Oct 30. - after October 30. Also, We will not accept

any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn.

Please note that costume styles can change without notice due to a change in the

manufacturer's production. These changes, no matter how slight, are beyond our

control. We apologize for any inconvenience. As part of our hassle free return

policy you can return any item that doesn’t meet your full satisfaction

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My first email to was sent to Unbeatablesale Jan. 19, 2014. It is not by my choice that 60 days have passed and the item has not been returned to incur a restock fee; the boxes have been packaged with RMA information displayed(as given) ready to ship, since Jan 28, 2014. Although Unbeatablesale repeatedly state, they do not issue shipping labels, they refuse to acknowledge that it is [redacted] who will be responsible for issuing & cost of the shipping label. And as I have also contended, the [redacted] order summary & shipping tracking notified me, that I would have the shipment BY Jan 10, 2014, by which date neither part was received. [redacted] does not dispute there were sorting errors in the shipping, they have informed me they would issue a return shipping label, but Unbeatablesale has to pursue the reimbursement. I can't do it myself. However Unbeatablesale refuses to pursue the process through [redacted] and they will not explain to my inquiries of why not. Unbeatablesale is not disclosing to Revdex.com the full picture. Someone should accept responsibility for the item not being delivered by the given date; however Unbeatablesale will not and [redacted] will not. Since I can not attach anything containing personal information, I can not attach the order shipment summary. (Are you able to investigate if Unbeatablesale have pursued a reimbursement for their initial shipping costs, from [redacted].)

Regards,

Business

Response:

Customer was sent a courtesy label per [redacted] request on 3/25/14. Restocking fee will be applied. This is resolved.

Consumer

Response:

Review: [redacted]

I am NOT rejecting the return shipping label, but I AM rejecting this 25% restocking fee in response because:

I am requesting full refund of $218.00 I am not rejecting the paid [redacted] shipping label, but also do not feel I should incur a 25% restock fee. A 25% restock fee, I will still incur an approximate $55 loss.

Unbeatablesale on 3/25/14 sent email which stated expect 2 emails with shipping labels, and that I had 10 days to use the label for another would not be issued. I had been waiting for the 2nd email from Unbeatablesale, which I received after advising them I had not received it on 4/1. I did not understand what the delay or process was. I received the shipping labels on 4/1/14 and immediately shipped the packages, (not to let the 10 days expire from date of the first email and also have to deal with that). Of course 1 week had passed

This is in response to Notice from Revdex.com 3/26/14 notice of resolution offer to accept or reject, respond within 10 days. I have attached several scanned copies of emails between Unbeatablesale staff and me, (if the copies are encoded right click to open, to decode for English viewing). These are 4 of the correspondences, there are others available for review if you would like them for review.

Differences in correspond times/dates (ex. msg sent 2/1, reply sent 1/31), is because I was communicating from a time zone 12 hrs ahead of US time zones; there have been no altering of the messages.

Regards,

Regards,

Business

Response:

The customer was sent our return instructions on 24-Jan-2014, for an item we do not even take returns on. That is the exception that was made, than as another courtesy, we sent a very expensive return label, although we were at no fault on this order.

We have gone above and beyond to accommodate the customer but the item should have been returned on or around 24-Jan-2014 when we sent the instructions. The customer delaying returning the item caused the return to be well after our 30 day return policy and the fee will not be waived. No more exceptions will be made on this.

Thank you.

Consumer

Response:

Review: [redacted]

I have accepted the return shipping label portion of this resolution; however I reject the 25% restock fee response because:

I have not proclaimed the company to be at fault for why the item is being returned. However, I do proclaim that this company is cause for the delayed return. I have not been explained, after several inquiries of why, there was an issue with Unbeatablesale obtaining the label, along with reimbursement to the company from [redacted]? Were these shipping expenses reimbursed & paid for, or not, by [redacted]?

The circumstances of this delivery set reason for exception to this company’s policy; and I do appreciate the return and label. But, a $55 restock fee, when I made many

efforts in requests for assistance to return this, is not a fair charge. Has Unbeatablesale taken a loss, or are they determined for me to pay some sort of penalty for returning this?

1st – They wanted to me keep an item, which in doing so I would have incurred an additional expense for an item, that I no longer needed, because it was delivered late

2nd – They wanted me to incur an expense to return shipping, although the error was not mine,

3rd – Now they want me to incur expense for a restock fee a $55 loss, because they delayed assisting with the above.

Unbeatablesale, in imposing a 25% restock fee, is creating a new issue of complaint. Unbeatablesale is attempting to portray that I claim they were at fault and why the item is being returned, when [redacted] was responsible. However, I immediately prepared the cabinet for shipping per instructions on 1/24/14; but why is it that Unbeatablesale could not have

responded to my request more timely, to request a shipping label from [redacted]? I plead with Unbeatablesale to assist me with issue of this return label from [redacted], before I left town. I, also, made arrangements while I was gone, to have the package dropped off to [redacted], (if a label had been issued while I was away the package could have been shipped

immediately). I have tried and had to pursue this issue, with no intent to assist from Unbeatablesale; nor have I been the party to cause delay. Emails confirm that there were many efforts made, by me, before 30 days lapsed. Now again, Unbeatablesale expects me, the customer, to incur the loss, for this time what is their failure, to provide a service. It was not my delay.

Regards,

Business

Response:

We do not accept returns on furniture so technically we do not need to accept this return at all. As a company, we are taking a loss by sending a label. We are having an item sent back that we can not return to the vendor and it will sit in a warehouse and not be resold, another loss for the customer. Please see out return policy below, which states 1. Returns must be back within 30 days and 2. We do not accept returns on furniture.

We will no longer be responding to this matter as it is resolved, as fairly as we can but we can not keep reiterating the same things. Thank you.

Return Policy

Our return policy is one of the most highly rated today.

Unbeatablesale.com has a money back guaranty on products returned within 30

days. In order to receive proper credit on your return, please contact us for an

RA. Once you receive an RA all items must be returned within 30 days of

receiving your order. We do not accept returns after 30 days. If the package is

refused or returned without our issuing of an RA or without the RA # on it, a

restocking fee will be applied. We will be unable to refund your cost of the

original shipping if you decide that you do not want the order after it has

already been submitted. Please note: We do not issue prepaid return

labels. All returns must be in their original carton with all packing material

intact. All returns must be sent freight prepaid by the customer and insured.

Orders refused at delivery will be assessed all of the applicable fees listed

above including the return fee, our shipping costs and a 25% restocking

fee.

If the items is damaged in transit or DOA an exchange will be made or

refund issued.

Please Note:

1) For all furniture items we

will replace any parts that are damaged but the item may notbe returned if you

changed your mind.

Review: The company had a full over full loft bed with 15 drawers posted on the [redacted] website for $147.13

We ordered one set for us and one for my daughter and son-in-law, [redacted].

The following is the order description and pricing per the receipt.

Order Number: [redacted] Home Furniture Collection [redacted] 2 times $147.13: $294.26

Shipping: $150.58

UnbeatableSale.com Total: $444.84

The company cancelled the order and when asked why it was cancelled, they said that it was listed wrong and that it was just for one part of the set. As you can see from the description it describes the whole set including the beds and the drawers. I was told the whole set would cost over $1000.00. I had already ordered the mattresses for the loft beds and purchased bedding.Desired Settlement: I want the company to ship the items as they described in their entirety. The full over full loft bed with 15 drawer dresser sets.

Business

Response:

This order was cancelled, and can not be reinstated. The customer may place another order if they require an item. Thank you.

Review: I ordered a shrug bar from them and waited patiently to get nothing so I contacted them and got the run around finally after a week I got a email from them saying I purchased a cheap box of nails. They refused to listen so I proved to them I purchased a shrug bar, forwarded my receipt. Then they blamed Walmart and basically told me to [redacted] off. I continued to ask for my shrug bar and they said they would Issue a refund. Which hasnt happened either. There crooks, Plain and simple. Fraudulent crooks.

This is a copy of my receipt below:

UnbeatableSale.com Order Number: [redacted]

Standard

Items Qty Estimated Delivery Price

VTX by Troy Barbell Hex Shrug / Dea 1 Arrives by Mon., Sep 9 $27.82

See the UnbeatableSale.com Returns Policy or contact their Customer Service

These items cannot be returned to Walmart.com or Walmart stores.

Subtotal: $27.82

Shipping: $7.70

Shipment Total: $35.52Desired Settlement: I want them to give my my order. I want the order I purchased.

They need to be held to the same standards as all businesses. Accountability.

I have seen several complaints online about them and they think they can do this to people. No more!!

Business

Response:

This order came to us for item [redacted] SB16-1.50 2,500 Count 1.5 in. Coated 16 Gauge Straight Finish Na" this is the item the customer has received. We do not sell at shrrg bar with this sku or at this price point. Walmart listed this item incorrectly which was advised to the customer. We offered to refund the customer in full and they may keep/dispose of the item. The only VTX by Troy Barbell Hex Shrug / Deadlift Bar in Chrome seen on Walmart.com is Shipped by Wayfair.com @ $294.24. Please note we do not have the ability to change the items customers order nor would this be beneficial to us as a company. We will not be shipping anything further. The customer may contact Walmart regarding this matter. We will be issuing a refund. Thank you.

Review: Purchased bed frame arrived damaged beyond use. Contacted business 6/15/2015 to make arrangements for return and refund. Multiple email messages and phone calls and the broken frame remains in my garage awaiting return. Most recent resolution from company indicates that I am to pay to have the item returned to them. This is not acceptable.Desired Settlement: Per the shipping company that delivered the bed, I need a bill of lading from unbeatable sales that indicates they will pay for return shipping and then I can contact the shipping company directly to remove the damaged item.

Business

Response:

The item was delivered in May, it is October, we are making an exception in allowing them to 1. Return Furniture, 2. Return way over 30 days. Both are exceptions to our company policy.We do not issue labels and we will not be paying for the freight on this. The item needs to be returned within two weeks from 10/28, if it is not received by that time. We will no longer accept the return.Per management, thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The item was purchased in May, delivered in June. The item was damaged in shipping beyond use. I have an email trail detailing my efforts to arrange for return and refund as well as photos with dates that show the damage. I am not to blame for the length of time this has gone on. I can forward photos or emails as required.

Regards,

Business

Response:

We have sent payment to the customer to close out this case. Thank you.

Review: We searched the web for a mattress that was exactly like the one we have in our guest room. I found Unbeatablesales.com was selling the exact brand and type. Before I ordered it I talked with the customer service person - via chat - to make sure it was the same brand, the same model, the same name, and the same mattress number. I had the other mattress label in my hand. I was told more than once that it was. I ordered the mattress and it was delivered via Averitt trucking. It was wrapped in two plastic covers that were dirty and had rubbed through onto the mattress in several places. Once we opened the plastic bags, we discovered not only the black marks but that the mattress was not the correct model or type (it was 3" less thick, not nearly the quality of our other one and the wrong brand), and that the sewing along the edge of the mattress was not completed or finished - it looked like a manufacturers second. I contacted Unbeatablesales.com and was given a RMA number for the return but was told I was responsible for the return cost. I was also offered a discount price to keep the mattress. When I looked up the shipping return cost, it was as much as the mattress costs originally and required the mattress to be boxed - at my expense. I then emailed Unbeatablesales.com back to let them know that I needed to discuss the cost of shipping and received no response for 3 days. I called them on 10/21/15 at 3:00 pm and was told by the customer service person [redacted]) that someone must have given me incorrect information (they might have been new she said) because they do not accept furniture returns (and mattresses are furniture). When I asked what they were going to do about it, she said she could give me a 20% return fee. When I said that was unacceptable, she offered me a 40% return fee. This was her final offer, so I accepted the fee since I had no other course of action. I think this is not only very poor business but borderline bait and switch fraud. They get to keep 60% of the price of the mattress and now I have an unusable mattress. I am very dissatisfied with their customer service policy of no return on furniture, which was not addressed when I bought the mattress, and very dissatisfied that I cannot get a full refund and return the mattress at their cost. I would warn you not to purchase anything from this company nor do any additional business with them as they are dishonest, sent me a sub-quality product, incorrectly shipped, and have a terrible return policies - they do not tell you before you purchase. Stay away from these folks - they won't be in business long if this is how they treat their customers. I will never purchase anything from them again. Be warned.Desired Settlement: I would like them to give me a full refund, and pay for shipping the mattress back to them or to tell me to throw or give it away.

Business

Response:

THE CUSTOMER CAN RETURN THE ITEM WITH THE RMA #, WHICH WAS INCORRECTLY SENT AS ADVISED, SINCE WE DO NOT ACCEPT RETURNS ON FURNITURE OR PERSONAL CARE ITEMS IE: A MATTRESS. THE RETURN IS AT THEIR EXPENSE OF COURSE SINCE ITS NOT AS EXPECTED. OR THEY CAN KEEP THE ITEM AT THE SUBSTANTIALLY LARGE DISCOUNT WE OFFERED. PLEASE ADVISE.