Unbeatable Sale.com, Inc.

Review: Jan 1st I ordered a puzzle from Walmart.com. On Jan 5 Walmart said they shipped the item- billed $32.16-- $18.38 for puzzle and $13.78 for shipping. The box received contained a small birdfeeder with small paints and a paper stating the puzzle was out of stock. I call Unbeatable Sales asking for a shipping label to send back the birdfeeder so I could be refunded for the puzzle I did not receive. I was told they would refund my money and their shipping department said I could keep the birdfeeder and they wouldn't charge me for it. Walmart.com notified me they refunded me $18.38. I e-mailed Unbeatable Sales requesting the shipping charges also be refunded since I hadn't received the puzzle. The e-mailed back they would contact their shipping department. I have not heard anything since then. I have e-mailed them again twice and have received no answer. Therefore I am escalating this to the Revdex.com for assistance in receiving the rest of my refund which I the $13.78 shipping charges.

Thank you for your assistance.Desired Settlement: I am requesting the shipping charges of $13.78 be refunded since I did not receive the puzzle and they informed me I could keep the birdfeeder and wouldn't be charged for it. If I have to send back the birdfeeder I can do it, but they need to send me the shipping label.

Business

Response:

The customer was accidentally sent the wrong item by the manufacturer, the item Masterpieces 91369 Blakeway Iowa Puzzle 1000 Pieces is not out of stock. The customer did not want the puzzle they asked for a refund many times. We would have been happy to send them the puzzle but again they asked for a refund. They have received a refund. Shipping is non refundable. This matter was previously resolved. The customer was advised they could keep the wrongly ship product and that we would refund them, we never offered their shipping as we would have sent the puzzle. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was charged shipping charges on an item sent to me that I never requested. The puzzle never was received. I need those shipping charges refunded on that unwanted item.

Regards,

Business

Response:

The customer was accidentally sent the wrong item by the manufacturer, the item Masterpieces 91369 Blakeway Iowa Puzzle 1000 Pieces is not out of stock. The customer did not want the puzzle they asked for a refund many times. We would have been happy to send them the puzzle but again they asked for a refund. They have received a refund. Shipping is non refundable. This matter was previously resolved. The customer was advised they could keep the wrongly ship product and that we would refund them, we never offered their shipping as we would have sent the puzzle. Thank you.

Review: I ordered a table and four chairs through Wal Mart Marketplace (i.e. Unbeatable Sale) and the order shipped on Oct 30. I notified Unbeatable Sale several times that one box containing two chairs did not arrive. After speaking with one of their reps on the phone on Nov 12th...what I received was an email with tracking information for the box I already told them was missing. Fast forward multiple phone calls and 2 MONTHS later and I finally receive my replacement chairs and one is damaged. Now they inform me that I will have to wait another 7 - 10 for this to be resolved. I work in eCommerce this is unacceptable treatment of customer.Desired Settlement: Refund or Replacement immediately.

Business

Response:

Good morning, We apologize for the poor customer service you received with this order. We assure you this is not how we treat our customers and this matter will be addressed. In the meantime, I have issued a refund of the one damaged chair which was reported in January. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:While the refund for the one damaged chair is a nice gesture I still have a table and only three good chairs. This does not resolve the issue when what I ordered was a table and four chairs.

Regards,

Business

Response:

The customer desired resolution was refund or a replacement. Since they did not want to wait they were issued a refund as per their request. This issued is resolved per their Revdex.com complaint.

Review: Attempted to procure a [redacted] Turkey Fryer from this company today at the web presented price of $155.26 plus shipping (approximated to be $13.95). When I clicked on the screen to add it to my shopping cart the response was to call in as the items were on back order. I called in and the sales agent reported that they were in stock but he price on the web was incorrect and he offered to sell me the fryer for $249.00. I reported to him that I felt this was bait and switch and he proceeded to state he did not have a contract with me and he was not in violation of bait and switch.Desired Settlement: I believe this needs to be documented and if they continue to have this type of problem that legal actions should be taken on behalf of all consumers.

Business

Response:

Thank you, we received your message and will take your comment into consideration. If you would like to place an order, you may use coupon '[redacted]' for 10% off.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this company should have at least responded that they were in error; taking it under advisement is not an admission of guilt. This company used their Internet storefront to price a seasonal item at a low price of $158.95 and then when you click on it their web site responds they are out of stock but call in to the office. When you call in they tell you oh, it's not out of stock the price shown is not correct; but wait we can sell you the product for $100 more than what we are showing it as on the web site.

Regards,

Review: I ordered a [redacted] jar of golf tees through [redacted].com. Unbeatablesales.com was the company they ordered from. I received a tracking number and an expected delivery of Jan 27-30th. It is now Feb7th and have not received the item. The UPS tracking number that was provided does not have any shipping information attached to that number. I have emailed the company's customer service department but have not received a reply. Their company claims to reply within 24 hours. The item was worth roughly $30.Desired Settlement: I would like to receive the item that I paid for or at the VERY least an explanation and some resolution.

Business

Response:

This customer placed an order on [redacted] on 1/21/14, shipped and sold by UBS. The order was cancelled 2/10/14, and the customer was refunded. [redacted] has a 30 day shipping policy, the item is OOS for more than 30 days so the customer was refunded per this 30 day shipping policy. Thank you for allowing us to clarify.

Review: I purchased a lamp ($197.98) and a statue ($40.52) from Unbeatablesales on 8/17/15 (order [redacted]). I had to return the lamp, but I kept the statue. On 9/10 I got a refund (Ref #[redacted]), but it was $40.52 for the statue, not $197.98 for the lamp I returned. All I want is the difference in the price of the refund - $157.46.

I complained on 9/27, 10/10, and 10/25 - Each time, I get a reply stating someone will follow up with me shortly, but no one ever does. I think it's ridiculous to have to file a complaint through the Revdex.com, but how else can I get attention in what should be a very simple matter?

Thank you.Desired Settlement: Refund of $157.46

Business

Response:

The customer has been properly refunded. Thank you.

I ordered what I thought was a table and chairs. The description and picture all referenced chairs. The Q&A had two specific questions asking if it came with chairs and they both said yes, it came with 4 chairs. I called [redacted] because I ordered it through their Marketplace and the associate on the phone agreed that it should come with chairs. I did not receive any chairs and when I contacted them they said it was only for the table and it could not be returned (I never asked to return it). After a few back and forth e-mails they ultimately blamed [redacted] for having "misinformation" on their website.

Review: On September 30th I ordered a smoker I was not satisfied with the smoker I even paid the shipping cost I call to tell them I was not satisfied I told that they will send me a email the email stated I will be responsible for paying the shipping and insured it I do not agree they told me they do not send return labels they also told me if I would keep the product they would give me 25% off I told him I did not want it I wanted them to pay for me to ship it back I also told them that it was not right for me to have to pay them back pay for them to receive it and insurance. I feel that I am being punished for something that I don't want. By making me pay to ship it back and and insure itDesired Settlement: I would like for them to send me a prepaid label and give me my money back for the order

Business

Response:

For your reference, here is our return policy as listed on the Walmart marketplace:Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. We do not issue labels and it would be the customer responsibility to return their unwanted item.RMA # is: [redacted]

Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I think that the terms of return should have been posted on the website so people would know whether to purchase from this company or not

Regards,

Business

Response:

The policy is posted on Walmart, as previously advised.

Review: I bought 6 boxes of [redacted] E[redacted] tea from Unbeatable Sale, Inc. It was supposed to be the original caffeine free [redacted] E[redacted] tea as pictured on their [redacted].com ad. http://www.[redacted].com/[redacted]

I was willing to pay $42.27 for this tea because we have loved it for 30 years, and it has vanished from the stores, but what I received were 6 boxes of the new Sweet & Spicy tea in the orange and white boxes.

I contacted the seller, and we exchanged several emails regarding whether or not this was the original recipe. They said, “Please be advised this is the correct and same tea it is just in new packaging. The manufacturer has updated their packaging.”

I wanted that to be true, so I opened a box and tried a cup. It was not the same tea. It was ordinary cinnamon tea, not worth the premium I paid for something that isn’t made anymore.

I exchanged more emails with Unbeatable Sales in an effort to get a return authorization and return label. They stuck to their guns and said, “This is the same item, only the box has been updated by the manufacturer,” and “since you have already opened the package we would not be able to accept the return on this item. If you would like I can offer you 15% off to just keep the item.”

If I had wanted this product, I would have bought it from: http://www.[redacted].com/[redacted]-E[redacted]-Sweet-Caffeine-Herbal/dp/[redac...⇄ />
where it is correctly advertised and offered with [redacted] Prime for $22.74.

Also, how could I have known it wasn’t the same product without trying it?

Since it didn’t taste the same and it didn’t say "Original" on the box, I called [redacted] E[redacted] to ask some questions. I learned that three ingredients (ginseng, papaya leaf and dandelion root) have been omitted from the original recipe to make this new Sweet & Spicy tea. So I am right, it is not the original recipe.Desired Settlement: At this point, I will keep the tea, but would like a refund of $19.53. That's $42.27 (what I paid) minus $22.74 (the price charged by [redacted] E[redacted] on [redacted]).

I would also like an apology from Unbeatable Sale for not resolving this immediately. They gave me the run around and wasted my time and energy with false information and lame answers to my 7 emails addressing this problem.,

They will also need to change the picture on their [redacted] ad to match the product being shipped--the orange and white box of Sweet & Spicy tea.

Business

Response:

We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:[redacted]

Consumer

Response:

I am rejecting this response because: I am asking for two things. Unbeatable Sales needs to put the correct picture in their ad on [redacted].com, and I would like a check for the difference ($19.53) between what I paid for this product and what I could have gotten it for if I had known this was what I was buying.1) They have not addressed the issue of false advertising. The first picture I attached (Original [redacted] E[redacted] Tea) is the picture they have on their [redacted].com ad. The second picture I attached (white and orange box of Sweet and Spicy tea) is what I received. Many people are very eager to find a source of the original [redacted] E[redacted] tea, so we pay extra money for this, thinking it is the product we have been searching for. It's not the same product. I learned (from the [redacted] E[redacted]) that three ingredients have been omitted from the original recipe to make this new Sweet & Spicy tea--ginseng, papaya leaf and dandelion root, and we can tell the difference. The orange and white box of Sweet and Spicy tea is commonly available at a more reasonable price. Unbeatable Sales needs to display the correct picture so customers can be aware of what they will actually receive. 2) With shipping, I paid $42.27 for 6 boxes. 6 boxes of the Sweet and Spicy (caffeine free) is readily available from [redacted] E[redacted] with [redacted] Prime (free shipping) for $22.74. I will keep this tea, but am requesting a refund for the difference between what I paid and what I could have gotten it for. I would like a refund of $19.53 as well as for Unbeatable Sales to change the picture in their ad to the orange and white box of Sweet and Spicy tea.

Business

Response:

The listing was removed, they can return the item if they want a refund. The return instructions were already provided. We do not offer price matches after an order is placed, we can issue 15% off if the customer wishes to keep the item or they will be issued a refund once the item is returned.Thank you.

Review: 12/13/2015 Unbeatablesale.com advertised a "Travelon [redacted] Travelon Safe ID Leather French Wallet with RFID Blocking" wallet for sale on walmart.com. I ordered the wallet and paid $9.47 for it. They charged a separate shipping fee of $9.59, even though my online order with Walmart per standard would have been free shipping. I used the credit card offer from walmart that stated if I was approved and made a purchased total of $75.00 today I would receive $35.00 off my first statement. My total purchase which included their shipping charge was $77.18, just enough to qualify for the promotion.

12/17/2015 I receive a small plastic envelope in a locked U.S.Postalbox(regular mail) from Unbeatablesale.com. I opened the envelope expecting the wallet that I ordered. It was not the wallet that I ordered. In the envelope was a different wallet and a small packing slip with this statement printed on the bottom of the page, "ALL CLAIMS FOR MISSING OR DAMAGED PRODUCTS MUST BE MADE WITHIN 24 HOURS OF RECEIVING GOODS". I called them immediately and spoke to Maya who acknowledged the mistake. She offered "a small discount"(no specific amount). I told her that I ordered this for my wife and it was not what she wanted. Maya tried to call the warehouse but no one answered. Maya asked me to call tomorrow.

12/18/2015 My wife called and was told that they had shipped the right wallet. My wife argued with them until they checked the Walmart site and admitted their mistake. Now the wallet I ordered is out of stock. The representative offered to refund $9.47 back to the card. Then after my wife asked about the shipping, the representative explained that she could send in a request but that it was not likely to happen. My wife explained that if the refund was made back to the card that walmart would charge me an extra $35.00 because of the promo and asked for a better solution. My wife was told, "That's all I can do."Desired Settlement: It is not fair, to me, to put a partial refund of $9.47 on the credit card. It would cost me an additional $35.00, plus I would be forfeiting the cost of shipping. It is acceptable for them to issue a full refund of $19.06 (the cost of the wallet plus shipping, the amount that I paid to them) in the form of a check to me, separate from the credit card. Or they can back order it if they can send it within a reasonable amount of time.

They should send a preaddressed postage paid labeled envelope for me to return the wallet that I have along with either of the solutions listed above..

Business

Response:

We have refunded the customer in full for the wrongly "pictured" item however it did state black patent which means it is shiny, and they can keep it/donate etc. As far as the credit deal with Walmart, this has nothing to do with us and we only refund to the form of payment originally used. We do not see customers billing information and that is not an offer from our company. Thank you.

Review: We purchased this item from Unbeatable Sale as that is who we thought we were buying through. We received this item from [redacted] company which we would have never purchased this product if we would have known that. When we tried to return the item the company wanted us to pay to return it which would cost us even more. The company never mentions anywhere on their website about shipping from other suppliers or [redacted]. The company states in their policies for hassle-free returns with unbeatable pricing. Not only was this false advertising about the product,but we found a cheaper price that wasn't hassle free. This company clearly is baiting consumer to purchase knowing they will do the bait and switch making consumers pay for a refund. So in turn the company is making a profit by deceiving the consumer. We contacted the company several times via email to top management that offered no resolution. We don't want this product just want to return it prepaid for a full refund. We shouldn't have to pay to return a product where we were mislead.Desired Settlement: Full refund and prepaid return of product. Also want them to be required to advertise correctly about products may ship from outside suppliers. Which would give the consumer the opportunity to inquire about the outside supplier.

Business

Response:

Hello,The customer purchased an item from Unbeatablesale.com and we supplied the order. The customer seems to have some confusion in regards to how we ship our items. An order was placed for one of our millions of items and we sent it to one of our many warehouses to fulfill and the ship the item to our customer. They paid us and they follow our polices, it is our order. We are an online retailer we are not a manufacturer, most companies operate in this way, [redacted], [redacted] etc get their items from ALL over. We attempted to explain this but apparently the customer has an issue with our warehouse that shipped the item. They had another order which was fulfilled in the same manner and they did not have an issue with that order.The customer received the correct item ordered from us, with no issue of Unbeatablesale.com. If they do not want the item because they have an issue with the company who ships it that is completely up to the customer, however; they will be responsible for returning the item. We do not issue labels and we do not refund shipping.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]Lakewood, NJ 08701

I ordered a part from this business, UnbeatableSale.com Inc. The [redacted] Loft Bed Storage Unit - Chocolate. The name is misleading - it is advertised as a entire bunk bed, but in fact, it is only a shelving unit that holds under the other parts of the bunk bed. When I first saw the images, they had an entire bunk bed set shown. I ordered it because I liked the entire bunk bed set for my boys, one being 6 and the other 3. The order appearance presented an entire twin set bunk bed, a desk like style on one side and the shelving (the only part I recieved) and a set of instructions that were quite confusing, but all available in English, Spanish and French. I received one email that explained my order receipt and stated that I would receive a second email, which I never did. The first email stated that the second email would have a tracking number for my order, which I did not receive. The email that I received only had my order information, it didn't even have a link to go back to the website from which I had ordered from.
I had two gentlemen assemble the product, all the while thinking it was an entire bunk bed, only to find a shelf assembled. I looked up the the order I had placed for, and the page had changed. I have a screenshot of the page I originally ordered from to show my family what I had ordered, and it was different from what appeared after I received the order and looked up to see why I only received a shelf. I don't understand why the advertisement that I originally seen advertised a full twin bunk bed set, but I only received a shelf. I didn't pay $174 for a shelf. This is ridiculous! I want to send it back and I want my money back. When I called, they basically blew me off, saying there was nothing that they could do, and that they don't accept returns on furniture. This is NOT stated on their website nor the website I ordered from. Even when you click on their "Policies" link, it goes to an error page. I feel like I got scammed. I just want a refund or the full bunk bed that I paid for.

Review: I ordered TWO complete [redacted] toilets. I even contacted the seller prior to ordering to ask if these toilets came complete with seat and wax gasket. I received a reply saying that the toilets came with tank and bowl, but did not come with wax gasket or seat. I placed the order, received two bowls, but never the tanks. I reached out through e-mail and phone numerous times asking about the status of the two tanks. Te company told me that there was a hold up with delivery and asked for my patience. Weeks later, no delivery. Now the company is stating that the order was for toilet bowls ONLY. A typical BATE & SWITCH. The said I could return the items, but the wording states that they will NOT return the shipping cost.Desired Settlement: I would like the rest of my order delivered within the next two weeks (by Aug 17th 2015) The rest of my order includes TWO [redacted] TANKS to accommodate the BOWLS I have already received.

Business

Response:

The buyers claim is false. The customer placed and order for two "[redacted] Round Bowl" clearly this states round bowl with no indication of a tank or a complete set. Furthermore, the product description states: [redacted] round front bowl Watersense high efficiency toilet. Other sellers who sell this as a set, state the word COMBO or TANK WITH BOWL and the price is double, bot again this customer only purchased the round bowl from us. If the customer requires a tank they would need to buy one since they did not order it from us. At this time, they have two options: purchase tanks or return the bowls they ordered. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The information the business provided is wrong. If you do a quick search for this toilet you will see the this company is offering the same FULL toilet for just slightly less than other companies. Also, there is a picture of a FULL toilet on the [redacted] website (link below) where other companies, who offer BOWL ONLY, either stae that clearly in their add and/or show a picture of ONLY a BOWL.http://www.[redacted]AND, as the company has stated, is says clearly in bullet points, " [redacted] round front bowl *Watersense high efficiency toilet"Indicating TWO items in this order. It also clearly states approx. half way down the page,"Item Package Quantity = 2"BOWL ONLY would = 1 item. so where is the second item in this order?This is all on top of me speaking with the company prior to purchase and them telling me it was a tank/bowl combo.I believe it is obvious what is going on here. I request the company takes responsibility and follows through with their commitment to what they promised. OR guarantee me a FULL refund in the amount of $381.68.

Regards,

Business

Response:

Hello,The customer can return the item to: 195 LEHIGH AVE SUITE 5 LAKEWOOD NJ 08701.The customer is responsible for the freight, and will be refunded the ITEM cost only. Original shipping is not refundable.The customer got what they ordered- TOILET BOWLS. Again, they did not order tanks from our company.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is wrong. They did not address any of the questions I asked supporting my claim.

Regards,

Business

Response:

It is not wrong, the customer received what they ordered. We have addressed their claim, which is false. They may return the item OR they can order the tanks.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Can you please explain to me why the order states (2 items) in the listing for each toilet and we ordered TWO toilets which = 4 items. ? We received 1 bowl per order for a total 2 items not four.

Regards,

Business

Response:

The customer may call [redacted] and ask [redacted] online customer service - they provided that information. In regards to the information we provided, it states exactly what the customer received, the BOWL only. Again, if the customer ordered a tank or set, these words would be somewhere in our description but they are not. We can not be held accountable for customers making assumptions based off stock photos, however; we have given return instructions and the information for the tank if the customer wants to order that as well.We have resolved this issue to the best of our ability and provided the customer their options, we will no longer be responding to this case. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It doesn't say "BOWL ONLY" anywhere at all in the add it says, "[redacted] Round Bowl" when the words "round bowl" are indicated it is in reference to ROUND vs. Elongated. which is what ALL the toilets sold on [redacted] say. Also, when it is the "bowl only" it not only states that, but also shows a picture of a BOWL ONLY! The verbage also states, " [redacted] round front bowl Watersense high efficiency toilet" a toilet is a device that can be used to flush human waste. Can a "bowl only" do that? The add also states," Item Package Quantity = 2" Can you explain this as BOWL ONLY is a single item?This is your last chance to be honest, have integrity and follow through with your commitment to the customer. If you choose to don't refund my payment IN FULL, I will be forced to take legal action. I will also post reviews EVERYWHERE expressing my experience with UnbeatableSale, Inc. I also checked out this company on [redacted].COM and EVERY review is horrible, ALL 1 STARS, and ALL having had similar experience as mine.

Regards,

Business

Response:

Hello,The customer can return the item to: 195 LEHIGH AVE SUITE 5 LAKEWOOD NJ 08701.The customer is responsible for the freight, and will be refunded the ITEM cost only. Original shipping is not refundable.The customer got what they ordered- TOILET BOWLS. Again, they did not order tanks from our company.Thank you.

Business

Response:

Hello, On Review: [redacted] the customer charged this back with their financial institution, therefore they are not eligible for arbitration They will need to refer to their chargeback for a resolution. Best Regards, Heather B Customer Service Supervisor

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The Company, Unbeatable Sales, is not budging and honoring their agreement. At this point it seems futile to continue this back and forth. Could we please move forward to arbitration so we can quickly resolve this complaint.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Yes, I did file a claim with my credit card, but Unbeatable Sales were still paid. I am wanting arbitration so that the money paid to Unbeatable Sales is reimbursed and the action with my credit card company can be revoked.

Regards,

Review: Bought a meat slicer online through [redacted] but actually is shipped from Unbeatable Sale. Not happy with quality and want to return but company will not provide return shipping slip. It would cost me $60.00 at the least to return an 88.00 meat slicer because of this second party rules. [redacted] will not take it back! This is poor business on both ends!Desired Settlement: Send me shipping ship to return item for refund.

Business

Response:

This customer already spoke to a manager about this issue, however; as we previously advised we do not issue labels. All returns must be sent back by the customer to the seller the item was purchased from. Please see our policy below.Return PolicyOur return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

Consumer

Response:

I am rejecting this response because: it is unreasonable to expect a customer to pay $60.00 in return shipping fees for an item purchased for $88.00. Basically I have to keep the item that I am not happy with or lose $60.00 to return it to you.

Review: I placed an order through [redacted].com on December 15, 2013 for a University of [redacted] fan rug. On December 20, 2013 I received a box from Unbeatablesale.com, [redacted]'s 3rd party vendor, with a 20x30 poster called Bird Lady. I called Unbeatablesale.com immediately. I explained to the representative that I had received an incorrect item and that it was pertinent that I receive my correct item before Christmas. The representative stated that he would contact the warehouse and find out what happened in shipping and would notify me by email with a resolution and a new tracking number for the item I ordered. A couple of days went by in which I had not received an email or a phone call and I called again and was left on hold for 30 minutes. I've sent 2 different emails to both [redacted] and Inbeatablesale.com and never received a response. Needless to say, I did not receive my item for XMAS nor as of today January 3,2014. I called today and spoke with a very smart mouthed representative by the name if Mahalia which stated there was nothing she could do nor nothing I could do because Unbeatablesale.com was closed due to inclement weather.Desired Settlement: I'm requesting a full refund for the item that I ordered, $35.39, order # [redacted]. I also deserve an apology for their inconsiderate way of handling this issue and the importance of receiving products on time for something as importantly to their customers as XMAS.

Business

Response:

The customer has been issued a refund. They may keep the incorrect item which was sent. We sincerely apologize for the error and the inconvenience. Thank you for allowing us to assist you.

Review: I ordered two shower curtains from [redacted] and received them from Unbeatable Sales.com, a [redacted] vendor, which I was not aware. They did not fit, were not what I wanted when arrived, not the qualtiy and I immediately repacked the one I opened and read all the information concerning returns on their website. It stated I needed a return authorization number, and insurance to be sent back at my expense. I sent them back at a cost with insurance of $16.47. This was on Sept 22, 2015. After many emails and three phone calls that were never returned, I finally received on October 23, a partial refund of $37.74, on a $50.32 sale. I called to find out, and nothing previously stating anything about restocking fees, that I was charged 25% restocking fees. The fact that it took over a month to get my money and the fact that nothing was mentioned about restocking fees makes me angry and upset and I want the consumers to know how Unbeatable Sales treats consumers, takes their sweet time, steals their money and leaves me very disappointed. Beware. I will never do business with Unbeatable Sales.com and makes me very weary of online shopping with an unknown vendor.Desired Settlement: I want the balance of my $50.32, which is $12.58 and I want consumers to be aware of the business practices of Unbeatable Sales.com.

Business

Response:

The item was delivered 9/22/2015, the customer called the same day to state they needed to return the item, return instructions were emailed to the customer, in the email they were provided with the return address of: UnbeatableSale Returns Dept. 195 Lehigh Ave Suite 5 Lakewood, NJ 08701. The customer emailed on 6-Oct-2015 stating they returned the item, where was their refund? The customer provided the return tracking "[redacted] Tracking # [redacted] Expected delivery 9/29/15 to Henderson, NV" Please note, we do not have a warehouse in NV, the email stated this should have been sent to NJ. Due to customer error, it took much longer for us to track down their credit and issue the proper refund. Since the item was restocked to the wrong address, we were restocked which is then passed along to the customer. This information is located in our return policy on [redacted], as well as all of our sites, all customers have access to this policy prior to placing an order. This matter is resolved.

This company is horrible. I placed an order Feb 9th, I was sent an email saying that my order will be shipped out in 3-8 business days. It is now Feb 25th and it still hasn't been shipped. I submitted a cancellation request the 23rd and was just told it could take 24-48hours. It's the 25th so that makes 48 hours. Do yourself a favor and order from somewhere else.

Review: I purchased a dog crate made by [redacted] and it is defective. Unbeatable was the third party in the purshase through Sears. Unbeatable will not send a replacement part or crate and neither will Sears or Carlson. I am stick with a $97 crate that is not safe to use. I want a tefund or replacement crate.Desired Settlement: Replacement crate or tefund

Business

Response:

Hello,This item was delivered 10/20, it is 10/21. We have never been contacted by the customer so we have not been given an opportunity to resolve any issues. Please use the return instructions belowWe are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]

[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.

Review: This is in regard to an [redacted] listing by this company. On July 22, 2015 I put this item in my [redacted] shopping cart, the price was $34.07. I opened another window to confirm that my rewards credit card was linked to my [redacted] account so I could complete the checkout process to purchase the item. I then returned to the [redacted] shopping cart page to complete the purchase. When I clicked to proceed to the checkout page and confirm through [redacted], the price jumped to $192.76. I contacted the seller to see what happened and their response was simply to say "that is what we are selling it for". I've shopped on [redacted] for a decade and have never had the price change while I was checking out. The right thing to do would have been for the seller to honor the price, they can go in to their own listing and see that the price was $34.07 when I was checking out. This is a deceptive way to do business, I'm just glad I was paying attention to the total when I was finalizing the checkout.Desired Settlement: I would like for the seller to honor the price the item had when I put it in my shopping cart.

Business

Response:

We have no record of selling this item at this cost. Please provide a screenshot or some proof that this was in fact our listing.I have gone through every order ever sold for this item and we have never sold this item at this price, which is less than our cost.The current selling price is $189.71, the customer may use coupon code '[redacted]' for 10% savings.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

If I had known the price would jump during checkout, I'd have taken a screenshot of the listing. Who takes screen shots of things before they buy them? Nobody, because nobody expects a seller to bump the price up 500% while they're paying for the item. When I went to the item description to contact the seller after having the checkout issue, the price reflected the new amount. The current listing is even higher than what's mentioned in the seller's response - $206.98, not $189.71. You won't see the $34.07 price in your sales history, because the price changed while I was trying to pay for it. It's in the listing history somewhere because that's how much it was listed for when I put the item in my cart and started the checkout process. Speak to whoever does the price changes for the [redacted] store, surely they'll remember doing this. I've attached a screenshot of the current listing for reference.

Regards,

Business

Response:

We would have a record of it if we ever sold the item at this cost, we have checked and we have never listed the item at this price. Without any proof or evidence from the consumer we do not know what they saw or what they were looking at, or if it was our listing or perhaps a one day sale or a warehouse clearance item.Our records indicate the price has remained the same within a few dollars increase since we have started selling this item in 2014. No one has ever purchased the item for 34.07.

Review: I was sent the wrong item a month ago, shipped it back 3 weeks ago, contacted unbeatable sales a total of 5 times requesting a refund. I contacted them by email, by phone, and through the better business burrow saying I didn't want the item that I wanted a refund. It has now been 2 and half weeks since they signed for the package I shipped back and NO REFUND HAS TAKEN PLACE. they said 3 to five business days and it has not been 16 days since they received it. THIS IS THEFT. this company is a scam! !!!Desired Settlement: I would like a full refund and compensation for not only holding my money for 2 weeks extra, but for fraudulent activity by saying you had the item I wanted then switching it for another product at Christmas, there by ruining my nephews Christmas gift and leaving me with no money to buy another gift .

Business

Response:

Please refer to complaint #[redacted] about the same issue.

Review: I have ordered some merchandise that was damaged in shipment and returned to the vendor by the shipper with the Unbeatable Sales group has failing to reship and deliver that merchandise. The order was placed the end of December, 2013. After several email contacts, the company said they would provide a replacement shipment for the damaged shipment. There has been NO replacement and now no response from email to customer service.Desired Settlement: This company should replaced the order. The fault was caused by the shipping company, but with a return to the vendor, there should be no reason to not ship again at the expense of the shipper.

Business

Response:

The customers first and second order were both damaged in transit by UPS and returned. This item is unsafe to transport and refund will be issued. The customer has been emailed multiple times to ([redacted], so the claim that we have not responded is false. Thank you for allowing us to resolve this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but the refund must happen soon. Their contention that they have responded by email several times is not quite true, but they offered either replacement or refund. If they were incapable of replacement, they should have said so instead of giving the option for replacement or refund

and then not replacing. At this time, this business is obviously incapable of following through on an order and shouldn't give the item the ability to be ordered.

Regards,