Unbeatable Sale.com, Inc.

Complaint: ***
I am rejecting this response because:The company has not addressed the issue of their fraudulent, misleading description of the item
Regards,
*** ***

We received an email from the customer on 8/requesting to cancel the orderWe responded with the below text:
Regarding:ORDER #: ***REFERENCE #: *** *** *** ,Thank you for ordering from UnbeatableSale Inc.We
received your request to cancel your order for the *** *** *** *** *** *** *** *** *** *** We have forwarded your request to our cancellation departmentYou will receive an additional email confirming that the cancellation process has been completed. If this order has already been shipped or is in the process of shipping, we will be unable to cancel the order.If we are unable to cancel your order and the item is eligible for return, please contact us for a RA.PLEASE NOTE: This email is not a confirmation of cancellation. Thank you.The order shipped the following business day, it was not cancelled nor was it confirmed cancelled with the customerAs well, we have a posted no cancellation policy on our site and any attempt at cancellation is done as a courtesy and is never guaranteedOur records indicate the customer stated they refused the the item, if this is factual they will be refunded according to policy, which includes restocking fess plus return freightIf that is not the case the customer can properly return to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ

As previously stated, we will not be accepting this return any longer nor will we be issuing any partial discountsAs well, our return policy is available on *** and all sites we sell on prior to making a purchase*** does get involved with the claim, and they closed the claim on our behalf as we have a company policy and we made an exception to the customerThis matter was previously resolvedReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind

Complaint:
***
I am rejecting this response because:The recliner was not assembled and missing partsUnbeatable Sale sent me parts to assemble the reclinerI refused to attempt to assembleI was told they did not accept returns until I filed a claim against ***I would like the shipping cost and the return shipping cost refunded back to meThe chair was defective
Regards,
*** ***

We have been trying to file a damage claim but the customer has been uncooperativeWe have asked multiple times if the damage was noted prior to delivery, and we have asked for photosWithout this information, we cannot file a claim, and the more time the passes the less likely the claim will
be able to filed as we only have a short window of time from delivery to file a claim.Delivery and Damaged Shipments 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right awayIf you do not call us within days of receipt of the item to let us know about shipping damage, we will not be able to refund you2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery3) If you find concealed damage, save the carton and packaging materialCall our customer service department immediately at ***

We sent TWO emails to this customer, no response to eitherCustomer has been refunded 15.05, as the shipping on our site states This matter was previously resolvedThank you

The customer is not eligible for a refundThe customer rec'd a deep discount for the needed item and placed the order with our sales team 1/29, and the trundle has already shipped to be delivered todayThis matter was previously resolved
See description below that
states item needs to be purchased separately, this was taken from ***
Description Item # *** Model # *** coaster *** Logan Cappuccino Twin/ Twin Bunk Bed and DrawersFulfill your child's wish for fun-filled sleep-overs and gain generous storage space in the processThis twin bunk bed with storage makes for a playful youth bedroom that kid's friendly yet chock full of grown up appealThis useful youth bed comes in a classic shape that kids love, and parents can't help but admire the added pull out twin trundle with storage capacity drawersThe horizontal guard rail and vertical ladder add contemporary appeal to the otherwise casual look of the bunk bed's frame
Sturdy full length guard rails
Transitional style
Crafted of wood veneer and solid
Cappuccino Finish
Classic wood knobs
Accommodate drawer trundle, sold separately

Buyers claim is falseThey were sent return instructions on 8/the same day they contacted usWe filed a damage claim to avoid the customer having to pay the return but if they do not want to wait they can use the RMA they received alreadyThank you
ORDER #:
***REFERENCE #: ***ITEM #: ***Dear ***,Thank you for ordering from UnbeatableSale, Incand we are sorry that your order did not arrive as expected.We make every effort to please our customer and always strive to provide outstanding customer service!We would therefore like to offer you an option of not having to have to return it.Please advise if keeping the product at a discount would change your mind, and if so how much ? This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process.Please let me know…If of course you would still like to proceed with the return, your RMA # is: ***Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *
*** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:A credit has been issued by the business, through ***, to my credit card account in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Still don't know how or why they put items in Amazon and still change or demand more money after you
buy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Firstly, we do not take returns on personal *** items IE: mattressesThis information is in our return policy belowIf the item was in fact delivered ripped a replacement will be providedHowever, we have a few issues with the customers orderWe needed pictures to provide to our warehouse,
the picture provided was too close up and once it was reviewed our warehouse they determined it was not even a picture of the item they shipped or sell. The backs of our mattresses are not a mesh fabric and we do not put staples in them at allTherefore, we needed a new picture of the actual item, which was refused by the consumer.If the customer refuses to provide a picture than we will make one exception for them, they can return the item for a refund against policyHowever, the item needs to be in the original packaging as stated in our return policy and the return will be at their expenseThanksReturn Policy
Our return policy is one of the most highly rated today
Unbeatablesale.com has a money back guaranty on products returned within
daysIn order to receive proper credit on your return, please contact us for an
RAOnce you receive an RA all items must be returned within days of
receiving your orderWe do not accept returns after daysIf the package is
refused or returned without our issuing of an RA or without the RA # on it, a
restocking fee will be appliedWe will be unable to refund your cost of the
original shipping if you decide that you do not want the order after it has
already been submittedPlease note: We do not issue prepaid return
labelsAll returns must be in their original carton with all packing material
intactAll returns must be sent freight prepaid by the customer and insured
Orders refused at delivery will be assessed all of the applicable fees listed
above including the return fee, our shipping costs and a 25% restocking
fee.Please Note:1) For all furniture items we
will replace any parts that are damaged but the item may not be returned if you
changed your mind.2) We will not accept returns on Sports related
autographed Memorabilia and Collectables or on any custom made items such as any
customized car mats or children furniture.3) We will not accept returns
on any Shavers, Personal *** items, Cosmetics or Intimate products that have
been opened

Price Match PolicyHere will find the most incredible deals on the latest furniture, electronics, gifts, health, and baby itemsWe guarantee you won't find any of our unique deals anywhere for lessIf you do, we'll match that price guaranteed before the order is placed.What
type of product qualifies for our Price Guarantee? The product must be an exact match to the one carried on Unbeatablesale.com, be in-stock and available for purchase at the other website
Does not apply to items on other sites where item is listed as Sale or Clearance
Cannot be combined with a coupon or other discount
The competitor cannot be an auction site

Complaint: ***
I am rejecting this response because: The item was purchased with two Barnes and Noble gift cardsNeither card has been refundedI've contacted Barnes and Noble customer serviceThey confirmed
that the cards have not been refundedIn fact, the information that B & N received from this company was that the item had been shipped and received; not that the order had been cancelledUnbeatable Sale, as a Marketplace seller, provided Barnes and Noble, Incwith informationI believe B & N is also investigating this company with regard to their (fraudulent) practices.
Regards,
*** ***

The customer left the item outside in a blizzard even though he was advised not to do thisThey were told we were issuing a call tag and if they could not get to the customer due to the weather they would come back out, as we were under the same weather we understood it might be an
issueThe customer threatened harm to our customer reps and cursed off almost everyone here rather than allow us to assist in a very simple situationDue to the customers behavior and the low dollar amount of the order, I chose to refund the customer for the item, they will not be getting a replacement nor will we require the item backThe refund was processed on 1/26/2016, we will no longer be responding to this case as we have resolved the issue.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer returned the item via *** tracking ***The item was delivered on 7/and was received to the sender, damagedThe customer is the shipper and must file a damage claim with the pictures we provided to recoup the loss/refundWe will not be refunding them, *** will refund them, they must seek reimbursement from the carrier as they are now the SHIPPERWe advised the customer of all of this previouslyAs well, if the item was received by the customer "damaged" at no point in our dealings did they state thisWe have no record of that information
Again, this matter is resolvedIt is the customers responsibility to contact *** with tracking *** and filed a claim themselves

The customers first and second order were both damaged in transit by UPS and returnedThis item is unsafe to transport and refund will be issuedThe customer has been emailed multiple times to (***, so the claim that we have not
responded is falseThank you for allowing us to resolve this matter

Hello,
This order has been refunded per your requestThank you

We are sorry that your order did not arrive as expected.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)
Also if possible please include the packing slip that you received with the order.Please note: All returns must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I will accept the fan but is has taken them too long I was told as soon as I sent the weong fan back the new one would be shipped. Now I have to call the electrican a 3rd time to come out. Very POOR CUSTOMER SERVICE. it should not take a month to get a fan or even a replacement when they sent the wrong one