Unbeatable Sale.com, Inc.

The customer placed an order on 9/18 for the item "Lobster Gram FLOSCK Flos Fresh Fruit-Filled Layer Cake". The item was shipped overnight to the customer on 9/22 and delivered on 9/23. The customer contacted us FIVE days later on 9/28 stating "item was delivered and left on the porch in 90...

degree weather. The icing was melted on the cake". The item went bad during that time, it was NOT delivered rotten. We told the customer we would get her a replacement. Please note the customer placed an order for a perishable item, most likely for a reason, the item was left outside for five days, of course it is going to spoil but this has nothing to do with us. We overnight the item to the customer due to the nature of the product. The customer contacted us on 9/29 stating she "no longer needed" the item and did not want a replacement. Our policy states, we will replace any item free of charge but original shipping is not refundable if you change your mind and no longer want the item. The customer has been refunded per our return policy. Thank you.

I ordered what I thought was a table and chairs. The description and picture all referenced chairs. The Q&A had two specific questions asking if it came with chairs and they both said yes, it came with 4 chairs. I called [redacted] because I ordered it through their Marketplace and the associate on the phone agreed that it should come with chairs. I did not receive any chairs and when I contacted them they said it was only for the table and it could not be returned (I never asked to return it). After a few back and forth e-mails they ultimately blamed [redacted] for having "misinformation" on their website.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

The customer received what was ordered, the item was refused for damage and the customer denied a replacement. Please be advised we do not refund original shipping charges. Shipping is a service and the item was delivered using a carrier method, this is the reason why the fee is non-refundable. This...

information is listed on our website for customer convenience. Thank you.

Unbelievable is truly unbelievably horrible to do business with. When I contacted them to let them know they had duplicated my order and charged me twice, I was treated rudely and informed they would not send a return shipment label I would have to paid to send order back at a cost of $64.30. I did not place two orders it was not my mistake. Shop.com did return my postage fee not UNBELIEVABLE. When I had spoken to the service department manager his response was BUYER BE WHERE!!!!!!! I don't understand how they can have a good record with the Revdex.com when they have so many complaints. Truly buyer be where.

I purchased an item that was wrongly listed by Unbeatable Sale on [redacted]. Upon receiving the item I immediately contacted customer service about the issue. An RMA was given to have the item shipped back for a full refund. After confirming that they have received the RMA Unbeatable Sale went ahead and charged me a shipping fee and a surcharge fee stating that they did not authorized the return. I've been doing online shopping for over 10 years and this company is the WORST company to deal with. Please beware when purchasing.

Our records indicate the customer has been refunded in full. Please check your [redacted] account.
Thank you for your inquiry.

Hello,The customer has been refunded per our return policy. This information is also listed on Walmart where the purchase was made. I have posted it below for reference.Thank you.Cancellation PolicyWe do not cancel orders preship at this time. Our goal is to ship...

orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee. Please - Always provide a valid phone number so that we can contact you to schedule deliveryReturn Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

The customer paid $124.58 to Unbeatablesale.com through [redacted]. They were refunded this amount, we could have sent the customer a free return label and they would not have been charged for the return but the customer sent it back at their expense.They paid $37.09 to a carrier not...

to UBS therefore there is nothing for us to refund as we have already refunded all the customers money that they paid to US. We do not have the ability to refund money that wasn't paid to our company. The customer has already been told this information on multiple occasions. This matter is resolved.

We advised our shipping warehouse that their first contact was Sep 27, 2016, and they advised the customer will need to contact manufacturer for Warranty Coverage and Trouble Shooting.Fun Wheels  [redacted]  
 
Thank you.

Complaint: [redacted]
I am rejecting this response because:I took the items to UPS....

I was told by them to use 1 box to ship both items back. The items apart were 1lb separated. Together they weighed 2.50 lbs., according to UPS. So, what they did with the other item sent is anyone's guest. But my receipt speaks for itself. When I tracked the item, it was signed by [redacted], and left at the dock.
Regards,
[redacted]

We have refunded the customer in full for the wrongly "pictured" item however it did state black patent which means it is shiny, and they can keep it/donate etc.
 
As far as the credit deal with [redacted], this has nothing to do with...

us and we only refund to the form of payment originally used. We do not see customers billing information and that is not an offer from our company. 
Thank you.

Hello,
Thank you for contacting the Revdex.com. Unfortunately, in this case you have filed a claim with [redacted] and we cannot address this matter any differently.
However, I will include our response and you may contact [redacted] for further information on this matter.
"This customer...

received what was ordered according to how we list the item. [redacted] matched us with another selling a different quantity of the item. In good faith, we refunded the customer for the cost of the item and allowed the customer to keep it."Thank you.

Please see the description of the item purchased by this customer: [redacted] babies are play dolls with personality. These affordable and distinctive dolls offer a great amount of fun and stimulate the imagination. [redacted] baby dolls promote the joy of childhood and create special memories...

for all.  Each La Newborn doll is created with extra attention to detail to ensure a true to life look. These little darlings come in cute onesies and matching blankets. This is the anatomically correct version. Boy baby doll only (shown in blue)  girl baby doll is sold separately.  Features 14 inch Special Edition doll  All vinyl  scented body  No hair Open eyes  Boy with blanket and bracelet  Premium quality [redacted] doll Boy baby doll only  girl baby doll sold separatelyThis is the anatomically correct version, which means having the [redacted] plainly represented. 
It is the customers responsibility to familiarize themselves with what they are ordering, as our description is very clear. The correct item was shipped. We do not accept returns without the original packaging, please see our return policy.
 
Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. 
The customer was also contacted by a supervisor on Jan 5th. See below, this matter is closed.
"I received your message. We would be happy to accept the item to be returned back to us, however, the item must be in the original packaging. We do not accept any returns that cannot be returned without the packaging that we provided when we shipped the item. Thank you.Sincerely,[redacted]Customer Service Supervisor[redacted]UnbeatableSale Inc. "

We have a 30 day return/exchange period after that time the customer should contact the manufacturer of the item for warranty of the product, not the seller. Thank you.
 
Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money...

back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

Customer recd what was ordered, the Dozydotes 10772 Theater Seating Black Leather Like on 3/15 which is for children and is...

described as such. Here is the description of the item on [redacted]:
 Family Movie Night! Your child will love having Dozydotes Children's Theater Seating to relax and get comfy while they watch a movie with the whole family. Family Movie Night! Your child will love having Dozydotes Children's Theater Seating to relax and get comfy while they watch a movie with the whole family- This set features TWO individual Club chairs and a console bench with built in Cup Holders! The set can be connected or split up if you wish- Mom and Dad can snuggle on the couch while the kids enjoy eating a bowl of popcorn and have a soda in their very own chairs- No need to go to the theater, your kids will thoroughly enjoy watching their favorite movies with Mom and Dad from their very own theater seats! This high-quality seating comes in a variety of kid-durable fabrics that make clean- up a snap when the fun is over- this child set includes 2 Chairs and Cronsole SKU: [redacted]
Order was not incorrect, the customer admittedly ordered incorrectly. We do not take returns on furniture. On 3/15 the customer called and stated they needed to return this as they did not realize it was for children, this was on a recorded call as well. We made an exception to our return policy and allowed the customer to return this item, due to their error and the high dollar amount of the order. This return information was sent to the customer on 3/16, stating how and where to return and that the item needed to be returned within 30 days, which is tomorrow 4/15/16. The customer called in on 4/13/16 to complain about the cost of return freight. We advised the customer this return was being made as an exception and we are not able to reimburse freight costs which are not paid to us. The customer would be responsible for the freight if they wanted a refund. We let the customer know that if the item was returned within 30 days they would get a full item cost refund, we never mentioned a restocking fee although there will be one if the item is returned past 30 days. The customer was given the appropriate information to receive a refund if needed, they have had that information for almost 30 days. Thank you for allowing us to represent the facts of this issue.

Our position will not change, as the item cannot be returned without the packaging. A claim will not be paid without the packaging, etc etc,
 
The claim takes 7-10 business days and the claim has been denied. We are unable to accept the return of the item for an exchange without the box as stated below in our return policy. We had advised the customer of all of this as well prior to this Revdex.com as you can see from our emails. This matter is closed.

The rudest customer service agents I've ever encountered. Their return policy is horrible. If you have any problems with an order you are out of luck, they will give you the run around so you have no options.