Unbeatable Sale.com, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Hello,
This item was delivered 10/20, it is 10/We have never been contacted by the customer so we have not been given an opportunity to resolve any issuesPlease use the return instructions below
We are sorry that your order did not arrive as expected.Your RMA for
returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *
*** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking

Hello,
Thank you for your comments
I do apologizeWe are not able to refund money paid to a carrier, we can only refund money paid to us which we did previously

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but the refund must happen soonTheir contention that they have responded by email several times is not quite true, but they offered either replacement or refundIf they were incapable of replacement, they should have said so instead of giving the option for replacement or refund
and then not replacingAt this time, this business is obviously incapable of following through on an order and shouldn't give the item the ability to be ordered
Regards,
*** ***

Here is our listing: https://www.***.com/ip/***-Adjustable-Easel-With-Magnet-Board-Chalkboard/***
There is not a color pictured nor is it listedThe correct item was received as we have stated, we offered the blackboard replacement as a courtesy at our loss, the shipping is accurate and was quoted to us by the manufacturerThe customer may return the item if they like:
Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ

Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and
attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

OUR POSITION WILL NOT CHANGE AS WE ARE NOT THE SHIPPER THEREFORE WE CANNOT FILE A CLAIM FOR THE CUSTOMER It is the customers responsibility to contact *** with tracking *** and filed a claim themselves

The customer has been refunded per our company return policyNo additional refund is due to the customer
Return Policy Our return policy is one of the most highly rated today
Unbeatablesale.com has a money back guaranty on products returned within
daysIn order to
receive proper credit on your return, please contact us for an
RAOnce you receive an RA all items must be returned within days of
receiving your orderWe do not accept returns after daysIf the package is
refused or returned without our issuing of an RA or without the RA # on it, a
restocking fee will be appliedWe will be unable to refund your cost of the
original shipping if you decide that you do not want the order after it has
already been submittedPlease note: We do not issue prepaid return
labelsAll returns must be in their original carton with all packing material
intactAll returns must be sent freight prepaid by the customer and insured
Orders refused at delivery will be assessed all of the applicable fees listed
above including the return fee, our shipping costs and a 25% restocking fee

The customer received the correct item as our listing states these are assorted and the color is shipped at random, Giant Sifting Enclosed Cat Pan - Assorted - CP*** had listed this item as a specific color which is an error on their partIn an
effort to satisfy the customer for ***'s error we offered a substantial discount to keep the items or we offered a free return label although their was no seller errorThe customer chose to return the item, at our expense, and has been refunded in accordance with our posted return policyThis matter has been addressed multiple times directly with the customer and to ***This matter is resolved

If the customer wants to return the item, they have our return instructions, we will not be issuing a label or a full refund as again there is nothing wrong with the order other the they do not like our shipperThey were also offered a 75% discount to keep the item, if they have an issue with the priceWe have been in business over ten years and we have never had any issues like this beforeWe do not need to list who we get our items from, that is private information, our listings are not deceiving and if this customer had ordered from another website most likely they would also get this item from the same placeIronically, this is not the customers first order with us and that order was shipped from a separate supplier and we have not heard any complaints about thatIt seems that the customer specifically has some disdain for *** *** which has absolutely nothing to do with Unbeatablesale.com, as we shipped exactly the item the customer orderedAgain, they are more than welcome to return the itemWe will no longer be responding to this caseThank you

The customer was refunded on 19-Jan-less a 25% restocking fee for returning the item PAST DAYS, which was advised to *** when I made the exception to even allow this return
This information is listed in our return policyThank you

The customer was refunded on 1/19/Thank you

Complaint: ***
I am rejecting this response because:
Although Unbeatable Sale refunded my original cost of the item and my initial delivery charge - I was forced to pay the return shipping cost, even though they
admitted that the mis information about the product they sent me was wrong, because " *** misquotes their products". Why am I responsible to pay out of pocket to return an item that was sent to me under pretenses?
Regards,
*** ***

THANK YOU
IF THE CUSTOMER DOES NOT WANT TO SPEAK TO THE SALE MANAGER WE WILL CONSIDER THIS MATTER RESOLVED

Complaint: ***
I am rejecting this response because:Just wanted to tell you that I called *** ** yesterday ,they said unbeatable sales should credit me and then they should file a claim with *** ** to get their money back,but the lady who handled my case said nope,they can't do anything else for me
Regards,
*** ***

I do sincerely apologize to the customer, as I can see the customer did contact us via best buy on 11/but for some reason the email was deleted from our email portal so none of the reps were able to access this informationThe item was delivered 10/and the
damage was not reported until 11/19, therefore as a courtesy we will still accept the return but we cannot issue a label as the damage was not reported to us or UPS within days.Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *
*** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks to Revdex.com, I have received the refund I was supposed to receive moths ago
Regards,

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
At no time during the four weeks or so that I communicated with Unbeatable Sale, did they tell me that *** was responsible for my refundI purchased the humidifier through ***.com Marketplace, but Unbeatable Sale was the vendorLesson learned
Regards,

I ordered two large pillar candle stands through *** They came much more quickly than I expected, in perfect condition They were exactly what I ordered Based on this one experience alone, I recommend this company highly

Complaint: ***
I am rejecting this response
because:
The seller is not fair company based on my experience so far, they are trying to diversify and evading customersI am trying all sort of ways to get justice including *** and *** *** *** *** etcAll I want is justice and this kind of sellers should be punished for not accepting their mistakes and troubling customers
Regards,
*** ***