Unbeatable Sale.com, Inc.

This is a TERRIBLE company with CHEAP products!! DO NOT ORDER FROM THIS COMPANY! I ordered a sleep away baby nursery travel. It is a petition that surrounds a Pack and play. Firstly, two ended up being ordered and shipped to me when I only ordered ONE! Well, we used one and it was crap! Complete crap and it ended up tearing. We sent the mess back. They do not send a prepaid mailing sticker so you have to pay for it yourself and the package has to have insurance. I spend 73.81 on both of the crappy products. Well, they aren't refunding me the original shipping but only for the product cost of 65.33. I called Amazon and the nice lady at Amazon called UnbeatableSale.inc. the lady was RUDE! I told her that I felt like they stole my money. She said, well, yea, if that's how you feel but that's our policy." The RUDE, NASTY lady hung up the phone when the conversation wasn't even finished. So now I'm out of money! I spent almost 50 Bucks on mailing their trash back to them and all I got was lost money and a nasty sales rep. If you see that it coming from this business, do yourself a favor and RUN! DO NOT BUY FROM THEM! THEY WILL STEAL YOUR MONEY!

Customer claims they ordered a black chalkboard, this is not true the customer ordered A chalkboard, item [redacted] Adjustable Easel With Magnet Board-Chalkboard. The listing nor the picture indicate a color, if no color is specified by the customer green is shipped. As a courtesy to the...

customer we offered to send them a black chalkboard replacement board at our expense, although their was no error. The customer could switch out the board very easily according to the manufacturer without having to exchange the entire unit, all we require is for the customer to pay the freight on this replacement since again there was no error. Customer refused this offer. At this time, their options are to keep what they have, pay for the freight on the replacement board or they can return the item at their expense.
Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I never received any response from unbeatable sale. I check my emails multiple times per day. The ad does not state how many. I have pics if the ad.  Although I never received a response from unbeatable sale I did receive an email from [redacted] stating they have credited my account from unbeatable sale. 
Regards,

Complaint: [redacted]
I am rejecting this response because:
I have disputed this sale with my cardholder. I feel very stupid for letting someone take advantage of me like you did. I wouldnt wish your return policy on my worst enemy. Nor your oversized shipping charge. I think you're doing bad business. Just because you can, doesn't mean you should. I will warn everyone I know to be cautious purchasing from you.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Here are 2 items saying its a bunk bed with trundle and drawers in the description it is unacceptable to have to pay for a business mistake those are copies not something typed up I have the proof I feel I need to be compensated I shouldnt have had to pay any extra.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It is untrue. I went back and checked. An "estimated" shipping cost which could easily be overlooked is on a "preliminary" page. Estimated. But, on the order page itself there is NO mention whatsoever of ANY shipping charge. Only AFTER you've paid do you find out the actual shipping charge and the total cost of the transaction. This business is well aware of this, and I believe deliberately keeps all mention of shipping off the order page. The customer should have a FINAL price before purchasing. And, this company KNOWS it. Very deceptive.
Bottom line, I paid $20 for four small bars of [redacted] soap. I never would pay that much for soap.
Because the item offered is being sold at "twice the price" as in stores, it's easy to assume that shipping is included. The business is obligated to present a "final price" before the "buy" button is pushed. Deliberate deception.
Regards,
[redacted]

The customer ordered the item "International Caravan TT-SW-006-3 Royal Tahiti 59 in. Wood Three Seated Swing" which is a swing only. The customer received the SWING ONLY, the stand is sold separately. Customer was advised of this and provided with return instructions on...

9/25/2015.The customer was expecting a set, but they would have needed to order FOR EXAMPLE: International Caravan Royal Tahiti 3 Seater Swing with Frame and Canopy, which mentions other parts in the description and is much more expensive then the swing only which was purchased from us. We do NOT sell it this way. The customer claims this is bait and switch, however; that is completely false and we have offered both a discount to keep the item or a return on the product. We do not take returns on furniture and this is being made as an exception to the customer. We have a 30 day return period, after that time the return will not be accepted. Our position will not change, this matter was previously addressed directly with the customer. Thank you.

Complaint: [redacted]
I am rejecting this response because: this company should have at least responded that they were...

in error; taking it under advisement is not an admission of guilt.  This company used their Internet storefront to price a seasonal item at a low price of $158.95 and then when you click on it their web site responds they are out of stock but call in to the office.  When you call in they tell you oh, it's not out of stock the price shown is not correct; but wait we can sell you the product for $100 more than what we are showing it as on the web site.  
Regards,
[redacted]

The customer needs to refer to the claim they filed with [redacted].
Here is the representation of that claim:
This customer received what was ordered. The description does not state the item is black. We do not accept returns on furniture items but we will make an exception for this...

customer and allow the return. The customer can return the item to us to:

Hello,For the record, we have sent three emails to this customer, email address is [redacted]. The customer was also already provided return instructions on 2-Jun-2015.The customer may use this RMA to return the unwanted item.We are sorry that your order...

did not arrive as expected.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701Make sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.

Hello,
Thank you for your inquiry. Unbeatablesale offers curbside delivery only, we do not offer white glove delivery nor was this service paid for. If the customer does not accept delivery, they will be subject to a 25% restocking fee for refusal plus the cost of return freight. This...

information is located in our return policy on [redacted], I will post below for your reference. The customer will need to set up a delivery appointment with the carrier and arrange for her own means to get the item inside.Thank you.
Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.
If the items is damaged in transit or DOA an exchange will be made or refund issued.

[redacted]
I am rejecting this response because:
The company customer service indicated the marketing title and description are wrong for product [redacted].  They claimed it was a mistake, but by...

refusing to correct the online listing it appears they may be intentionally misleading customers.  They maintain this misleading listing across multiple sites ([redacted]).I expect them to respond to this aspect of the complaint and correct their misleading listings.

As previously stated, The customer received the correct item ordered from us, with no issue of Unbeatablesale.com. If they do not want the item because they have an issue with the company, [redacted] who ships FOR US that is completely up to the customer, however; they will be responsible for returning the item. We do not issue labels and we do not refund shipping.
Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]Lakewood, NJ 08701

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]

I am rejecting this response because:  The timing of their response came only after I filed the complaint. The complaint was true and...

accurate at the time it was filed.  I have not yet received a refund, but I have received the Return Label.  So I am hopeful.  Thank you for breaking lose correspondence with this company.

I placed an order to Unbeatablesales.com and received the item ordered. It was shipped and fulfilled through [redacted]. However I had made a mistake and ordered the wrong size. I sent a message to [redacted] and they told me that they just do the shipping and relayed the message to Unbeatablesales.com. I also sent an email to them requesting an exchange/return. There was _NO_ answer at all from them. I sent another email and again received NO response. So it looks like they might be OK if you never need to contact them again but that is a pretty shoddy business model.

On March 15, I ordered a 6-panel folding pet gate that was listed by this company on [redacted]. The description stated that the gate was 31.5" tall, and all of the photos indicated the same. The item I received was a 6-panel gate, but only 20" tall. This was not what I ordered and not at all useful to me. The company told me that [redacted] had listed it incorrectly ([redacted] later told me that Marketplace listings are created by the seller, not [redacted]). They then offered me a discount on the incorrect item to "save time and possible hassle of the return process", but since this item was useless in containing my dog, I declined. They then agreed to set up the return, but told me I had to pay for return shipping. I objected because this was their mistake, and they finally relented and sent me a return shipping label. The item was dropped off at the [redacted] Store on March 23 and arrived back at the vendor on March 28. On April 6, I sent an email to the seller because I had not received the refund and got no response. On April 12, I created an [redacted] Guarantee Claim with [redacted]. A couple hours later I received a refund; $171.00 which did not include the original shipping charge of $21.80. I updated my [redacted] claim at [redacted] to show that this was not satisfactory to me, and received a response from the seller stating "Please be advised we do not refund original shipping charges". This was their mistake, and I'm the one the ends up out $21.80 dollars? I have filed an appeal with [redacted] and they may be able to get this resolved, but that doesn't change the review at all. This is not the proper way to deal with customers. There are so many options out there and it's not worth any amount of discount to have to deal with a company like this. If you see a listing anywhere from Unbeatable Sale.com, Inc., keep looking. It's not worth your time or money.

This order was placed on [redacted].com and fulfilled by Unbeatablesale.com, we are a third party seller through [redacted] and we are listed as the seller next the item. Our polices are clearly listed there as well. This order was place don 18-Oct-2015 and shipped via freight on 22-Oct-2015. Once an...

order is shipped it cannot be cancelled and is not eligible for cancellation. The customer was also advise don this information in a phone call to our company on 5-Nov-2015. We do not accept returns on furniture items so at this point the customer has two options. The customer can accept delivery of the item that was ordered, or they can refuse delivery. PLEASE NOTE if they refuse delivery they will be refunded less a 25% restocking fee and the return freight fees, these fees will be taken from their refund and this is non negotiable. I will post our policies below as listed on [redacted] for your reference. Thank you.Cancellation PolicyWe do not cancel orders preship at this time.
Our goal is to ship orders as soon as possible so we have set up our system to
automatically process your order as fast as possible. For that reason, once an
order has been submitted, it cannot be canceled. If an error is made, we need
you to accept the package and request a return authorization to return the
package (if our return policy below allows) for a refund. Please be sure that
you want to make the purchase before submitting the order. Orders refused at
delivery will be assessed all of the applicable fees including a return fee, our
shipping costs and a 25% restocking fee. Please - Always provide a valid
phone number so that we can contact you to schedule
deliveryFreight & Shipping Charge Policy
All items sold
by UnbeatableSale.com have a set shipping charge based on items weight.
Most items ordered from unbeatablesale.com are shipped via UPS. Please allow 3-8
Business days for your order to ship and for any additional transit
time.There will be a $15 Surcharge to reroute any package for any
reason.Furniture and Special delivery items may take additional
processing time. If there is an unexpected delay or if any item is on back
order, we will email you to let you know. Extra heavy items such as furniture
will be shipped via courier, or Truck Freight and may take some extra time to
arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you
ordered two or more items, you may receive them in multiple boxes on different
days, because of varying item availability and shipping locations. We do not
charge you extra shipping for split shipments. Many of our items have FREE
SHIPPING, but this policy applies only to items marked as free shipping, and
being shipped to the continental United States.Return Policy
Our
return policy is one of the most highly rated today. Unbeatablesale.com has a
money back guaranty on products returned within 30 days. In order to receive
proper credit on your return, please contact us for an RA. Once you receive an
RA all items must be returned within 30 days of receiving your order. We do not
accept returns after 30 days. If the package is refused or returned without our
issuing of an RA or without the RA # on it, a restocking fee will be applied. We
will be unable to refund your cost of the original shipping if you decide that
you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original
carton with all packing material intact. All returns must be sent freight
prepaid by the customer and insured. Orders refused at delivery will be assessed
all of the applicable fees listed above including the return fee, our shipping
costs and a 25% restocking fee.If the items is damaged in transit or DOA an
exchange will be made or refund issued. Please Note:1)
For all furniture items we will replace any parts that are damaged but the item
may not be returned if you changed your mind.

Complaint: [redacted]
I am rejecting this response because:
It has not been resolved . I need to be compensated for this product . I will take matters further for false advertisement 
Regards,
[redacted]

For your reference, here is our return policy as listed on the Walmart marketplace:Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please...

contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. We do not issue labels and it would be the customer responsibility to return their unwanted item.RMA # is:  [redacted]
Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]
[redacted]