Unbeatable Sale.com, Inc.

Hello,Our policy states, "Delivery and Damaged Shipments 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will...

not be able to refund you. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at (888)657-8436."The customer called within 7 days, however; they did not notate any damage and even told our customer service they don't have time to inspect packages. The claim was filed and denied 13-Jul-2015, there was no compelling evidence which demonstrated carrier liability. The customer was advised the items were not returnable and no refund would be granted. Our position remains the same, thank you.

Customer recd item on 17-Jun-2016, the same day the customer called stating the item was not to their expectations and they wanted to return it. Customer was sent the below email that day:
We are sorry that your order did not arrive as expected.Your RMA for returning...

your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]The customer than called on 27-Jul-2016, the customer was advised we do not accept returns after 30 days and they would need to speak with the manufacturer, which they did. The manufacturer advised they share the same policy and they could not send a replacement. Due to this, we made an exception and sent the following email:
We are sorry that your order did not arrive as expected. Unbeatablesale.com has a money back guaranty on products returned within 30 days. We do not accept returns after 30 days, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]
The customer responded to us stating something all the lines of who saves the original packaging, so I assume they did not. And that they didn't want to pay a restocking fee. At this item, since the customer does not have the packaging they cannot return the item. This is our policy and the matter is resolved.

This order was cancelled and NOT charged on 10/4/16 per the customers request. Thanks.
 
Regarding:ORDER #:   [redacted]REFERENCE #:    [redacted]Dear [redacted]Thank you for ordering from UnbeatableSale Inc.As per your request we...

cancelled the order that you placed for the  All Power America [redacted] 9,000 Watt Propane Portable Generator.Please let us know if there is anything else we can assist you with.Sincerely,Customer Service Department[redacted]

Orders placed on the [redacted] website shipped and sold by [redacted] qualify for free shipping over 50 dollars. This is a [redacted] specific promotion and does not apply to third party sellers on [redacted], this information is explained as such on the [redacted] site. Since this customer purchased by...

Unbeatablesale.com through [redacted] they are subject to our shipping charges, lead time, policies, etc. This is also explained on [redacted]'s site. The customer called our company on 19-May-2016 to cancel the order due to shipping charges, we offered the customer half off their shipping and they declined. We have a no cancellation policy so the order was not cancelled. The customers order shipped and was returned and refunded 7-Jun-2016 per our policy.Cancellation Policy We do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee. Please - Always provide a valid phone number so that we can contact you to schedule deliveryReturn Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.
Thank you.

I do apologize for how you were treated by our company. This is not the way our employees are trained and I will pull the calls of both reps for additional training. 
I do see the order was shipped after we had been advised from the manufacturer of the back order. This is not normal...

business practice but again, we do have to follow a procedure with cancellation which is why you were informed of what may occur if the order could not be cancelled.We have sent a return shipping label via email to absorb the cost of your return freight. Please advise if you have received this label?

Complaint: [redacted]
I am rejecting this response because:
I spoke with the claims representative at [redacted] who is handling this claim. They informed me that due to Unbeatable Sales being the customer that hired [redacted] that is who the dispute has to go through as well as [redacted] because they are the manufacturer. Unbeatable Sales has refused the dispute call. Which is why the claim was denied.
 
This proof of delivery you speak of, is a note from the driver saying that the product was "left at the side door". The address that it was suppose to be delivered to does not have a side door.
Regards,
[redacted]

[redacted]
I am rejecting this response because:
The company is quoting information from their website. I purchased the item from [redacted]. A copy of the [redacted] picture and description was e-mailed to (and ignored) by [redacted]. They are requiring $17 to ship the new board which is about 13% of the items cost, which seems ridiculous since they did not send the product listed on [redacted]'s site. Additionally, there was no where in the [redacted] checkout process that I saw allowing me to make comments.

I ordered a part from this business, UnbeatableSale.com Inc. The [redacted] Loft Bed Storage Unit - Chocolate. The name is misleading - it is advertised as a entire bunk bed, but in fact, it is only a shelving unit that holds under the other parts of the bunk bed. When I first saw the images, they had an entire bunk bed set shown. I ordered it because I liked the entire bunk bed set for my boys, one being 6 and the other 3. The order appearance presented an entire twin set bunk bed, a desk like style on one side and the shelving (the only part I recieved) and a set of instructions that were quite confusing, but all available in English, Spanish and French. I received one email that explained my order receipt and stated that I would receive a second email, which I never did. The first email stated that the second email would have a tracking number for my order, which I did not receive. The email that I received only had my order information, it didn't even have a link to go back to the website from which I had ordered from.
I had two gentlemen assemble the product, all the while thinking it was an entire bunk bed, only to find a shelf assembled. I looked up the the order I had placed for, and the page had changed. I have a screenshot of the page I originally ordered from to show my family what I had ordered, and it was different from what appeared after I received the order and looked up to see why I only received a shelf. I don't understand why the advertisement that I originally seen advertised a full twin bunk bed set, but I only received a shelf. I didn't pay $174 for a shelf. This is ridiculous! I want to send it back and I want my money back. When I called, they basically blew me off, saying there was nothing that they could do, and that they don't accept returns on furniture. This is NOT stated on their website nor the website I ordered from. Even when you click on their "Policies" link, it goes to an error page. I feel like I got scammed. I just want a refund or the full bunk bed that I paid for.

Complaint: [redacted]
I am rejecting this response because:
While the refund for the one damaged chair is a nice gesture I still have a table and only three
good chairs.  This does not resolve the issue when what I ordered was a table and four chairs.
Regards,
[redacted]

Hello,
The customer emailed us on 6/27, item delivered 6/1, stating "I unpacked this item this weekend only to find it was cracked at mounting base. I no longer have original box but want replacement ." The customer was advised the same day that we do not accept returns/exchanges...

without the original box but we would contact our manufacturer to see what could be done. We contacted the manufacturer and they stated they would file e damage claim, however; the results would probably not be favorable as the customer disposed of the box which needs to be inspected when filing a claim to see how the damage occurred. Customer was sent this email on 6/29, "I will file a claim with the Manufacturer on this, I am not sure if I can get this covered but I will try.  I would normally file a damage claim with UPS but you had stated that they threw away the box, when claims are filed and inspected the customer needs to have all the original packaging and the original box or the claim will be denied."The claim takes 7-10 business days and the claim has been denied. We are unable to accept the return of the item for an exchange without the box as stated below in our return policy. We had advised the customer of all of this as well prior to this Revdex.com as you can see from our emails. This matter is closed.
PLEASE SEE OUR RETURN POLICY:
Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

Complaint: [redacted]
I am rejecting this response because:I still want my $37.09 for UPS shipping and will not give up. I don't give a hoot whether the monies were paid to you or not.  I dug in my pocket to pay for return shipping on an item I did not order, so I believe it to be in good faith for you to do the same.  Again, IT WAS YOUR MISTAKE!  I ordered a full bedding and was shipped a twin size, but billed for the full.  Was told in e-mail and on phone by [redacted], who wasn't very nice about it, that return shipping labels are not issued by your company.  How in the heck did you expect to get the wrong shipped item back to you if I did not use my own hard earned money to pay for return shipping???  THIS WHOLE THING IS YOUR MISTAKE!!!!!If you are a family owned company, buyer beware of this family.  And from reading [redacted] and [redacted], this is not your first rodeo.  You seem to pull these crooked business practices with everyone who orders from you.  I've read where several times wrong items were shipped, broken items were shipped, half orders were shipped, etc. and these people are still waiting for a promised return shipping label (only 1 customer reported this), shipped back items to be credited to customers credit cards, and on and on.This company intentionally avoids the customer after the credit card is charged.  And I can't believe Revdex.com you give this company an A- rating on your website.  I hope you change this to an F minus times infinity.
Regards,
[redacted]

Hello,
Thank you for your inquiry.
Firstly, this item was delivered on 6/22/2016 and we have a 30 day exchange/return period which has passed quite some time ago. However, we already addressed this issue through an escalated issue between [redacted].com, where the item was purchased, and...

ourselves. This item is sold by the each, not a 6 pack, their listing was wrong and the customer received the item exactly as we sell it.Customer called us on 22-Jun-2016 was advised they received the correct item and was given return instructions. On 24-Jun-2016, we received an escalated issue from [redacted]. We offered, as a courtesy, a return shipping label or a discount of 50% off to keep. [redacted].com offered this resolution to the customer the same day.
We did not hear back again until 2-Aug-2016. Customer declined our offers, which is fine, as this item is no longer eligible for a return.
The customer may keep the items and this matter is now closed.

According to the tracking, the item was delivered 9/23, according to our documentation and the call records the customer contacted us on 9/28/2015, which is five days later. The customer was advised during that call, that a replacement would be sent. A follow up email was sent 9/29, "We apologize that the item was damaged upon arrival. The warehouse will process a new order for delivery Wed. 9/30. We will forward tracking information once it becomes available. Thank you." The customer called back 29-Sep-2015 and spoke to [redacted], who is a team lead, and not a supervisor. During that call, [redacted] noted "advised customer that our policy states that we cannot refund the shipping charges, she is saying it is the law to refund shipping on damaged items. Told her I would request the shipping charges refund but I cannot guarantee that it will happen she said she wont rest unless it gets refunded." This message was sent to management as [redacted] advised the customer, a refund was not issued at that time. We were waiting on the courtesy credit from our vendor. The customer called again on 5-Oct-2015, and again 15-Oct-2015 during those calls it was again documented that a refund would be issued but a full refund was not guaranteed as stated in our policies.
Return Policy Our return policy is one of the most highly rated today.
Unbeatablesale.com has a money back guaranty on products returned within 30
days. In order to receive proper credit on your return, please contact us for an
RA. Once you receive an RA all items must be returned within 30 days of
receiving your order. We do not accept returns after 30 days. If the package is
refused or returned without our issuing of an RA or without the RA # on it, a
restocking fee will be applied. We will be unable to refund your cost of the
original shipping if you decide that you do not want the order after it has
already been submitted. Please note: We do not issue prepaid return
labels. All returns must be in their original carton with all packing material
intact. All returns must be sent freight prepaid by the customer and insured.
Orders refused at delivery will be assessed all of the applicable fees listed
above including the return fee, our shipping costs and a 25% restocking
fee.

The customer was informed of error, they can:
keep at a discount
return
purchase chairs at discount.
Those are their ONLY options.
Thank you.

Complaint: [redacted]
I am rejecting this response because:My order stated the delivery of June 5th to June 9th, 2015. I place my order on May 27th, 2015. The shipping noted on my order confirmation states "Standard Shipping (3-7 Business Days). You have not meet the order confirmation time frames as I paid to have that item delivered. You haven't replied to my emails for assistance. I have attached my order confirmation that clearly shows shipping selected and delivery. Its June 25th, 2015 and NO item. I paid to have the item delivered June 5th- 9th. Nothing Delivered. My order states Standard Shipping (3-7 Business Days) Its almost a month later, nothing delivered.I have made several attempts to contact you via email with NO reply. NO Service. NO resolution. I have asked for a refund due to Unbeatable Sales/ Pricefalls Marketplace failing to deliver my item as stated in my order confirmation. I have paid a substantial amount of money to have the item shipped and coordinated flights to arrive in town to setup the item.  You are at fault, correct your mistake. 
Regards,
[redacted]

MATTER WAS ALREADY RESOLVED PRIOR TO COMPLAINT.
UPS RETURN LABEL ISSUED AND USED 24-Jun-2016. CUSTOMER STATED THEY ARE RETURNING THE ITEM FOR A REFUND.
THANK YOU.

Complaint: [redacted]
I am rejecting this response because:My order clearly states shipping of 3-7 business days and an estimated delivery of June 5th-9th at the time of purchase. I have NO item, Countless emails sent with NO reply and a repeat message from a company that fails to address my concerns or fix the problem. I want a full refund- I don't have anything. Your past the shipping time frame that was agreed upon. Fix your mistake and own what has happened- Refund my money and deal with your mistake. I have provided proof of my order and what was stated in writing. 
Regards,
[redacted]

Buyers claim is false. We spoke to them of five different occasions and issued a return label for the error.
 
Thank you.

We have no record of selling this item at this cost. Please provide a screenshot or some proof that this was in fact our listing.I have gone through every order ever sold for this item and we have never sold this item at this price, which is less than our cost.The current selling...

price is $189.71, the customer may use coupon code '[redacted]' for 10% savings.Thank you.

Hello,
The customer purchased an item from Unbeatablesale.com and we supplied the order. The customer seems to have some confusion in regards to how we ship our items. An order was placed for one of our millions of items and we sent it to one of our many warehouses to fulfill and the ship...

the item to our customer. They paid us and they follow our polices, it is our order. We are an online retailer we are not a manufacturer, most companies operate in this way, [redacted], [redacted] etc get their items from ALL over. We attempted to explain this but apparently the customer has an issue with our warehouse that shipped the item. They had another order which was fulfilled in the same manner and they did not have an issue with that order.The customer received the correct item ordered from us, with no issue of Unbeatablesale.com. If they do not want the item because they have an issue with the company who ships it that is completely up to the customer, however; they will be responsible for returning the item. We do not issue labels and we do not refund shipping.
Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]Lakewood, NJ 08701