Unified Global Group LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Again Mr [redacted] is being disingenuous if not outright deceitful.At any point over the last month Corvette Mods could have said return the item we'll credit your account the full amount.I believe his idea of a negotiation is to have his customers complete his form which includes their return terms and conditions (that is buried in a web link in their form) and then to say too bad you agreed to the shipping chargesMr [redacted] has offered no other solution and has made no statement that would demonstrate a good faith effort to "negotiate" a solution.Mr [redacted] 's assertion that his hands are tied by AMEX is untrueWe could have and still could resolve this hereAs of 8/20/the parts that were shipped in error to me are in the possession of Corvette ModsThe parts were returned in their original unopened packagingCorvette Mods can credit my account in full.I would like to note that the sky didn't fall on Ft Worth, TX when Corvette Mods received the parts without an RMA form being completed

As previously stated, I did not receive the full cap set Then Corvette Mods want to charge me extra for a cap I already paid for? Corvette Mods had no authority to charge my card without my permission It's evident by this complaint and many others on-line that Corvette Mods would rather spend Time and energy on disputes and disagreements rather than resolution If I would have initially received the full cap set I would definitely not spend this time on a cap I wouldn't be able use anyway Doesn't make sense What makes sense is that Corvette Mods will not send you the complete order then will make you pay more for product already purchased But I tell you what? I will take the high road and offer Corvette Mods this If Corvette Mods will send the painted cap now, I will agree to stop this complaint on Revdex.com and many other corvette web sites Corvette Mods has the total amount for the cap set with the unauthorized charge to my credit card plus an extra $ I will even agree to pay for shipping Ball is in Corvette Mods court, Will they choose to take the high road and resolve this $small dispute or will they opt to keep disputing and disagreeing with their customer?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and due to their most recent credible and sincere efforts to resolve my issue with them, I find that this resolution is satisfactory to me Regards, [redacted]

We were notified that you claimed that the items were damaged on deliveryWe submitted a claim to FedexFedex declined the claim stating that the item did not appear to be damaged and the packing was sufficientAt that point, we advised you to send the item backIt was never receivedIn July we received notice of a payment disputeWe provided evidence to your credit card company that the item was delivered and was never returned back to usWe contacted to let you know that it was your responsibility to return the item or we would proceed with collections actions on the value of the parcelThe credit card dispute was never reversed and the funds are no longer in our merchant account Please contact your credit card company as this dispute is no longer within our controlThank you

We no longer offer the other material Please package up the current product and return for a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I guess they never heard of shipping , this company is a bad excuse for a company and what I wanted was to return the covers but they wouldn't take themThen I said we can split it but they want to give me dollars Keep your moneyObviously they need it more than meAs for this complaint it stands in my book and my dissatisfaction will be posted on every Corvette site I can find Regards, James Rizza

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I'm not disputing the terms of returnIt's the false,fradulent, misleading advertisement that states the part fits all Cvettes we except the Zand zThat's obviously wrong as they stated in a subsequent email to me I've also twice authorized them to send the part back but nothing from themA consumer should be able to have confidence that a business provides what they advertise and that they accept responsibility when they don't This company does neitherI'very posted my problem on my vette club site and will now share that with other clubs Regards, [redacted]

[redacted] You contacted our sales teamThey do not have any contact with incoming & outgoing packages in our facility, our apologies if the incorrect tracking number being given to youEither way, you were given & emailed the correct information and the sidemarkers were already picked up and in transit to youI personally received this package myself and recognized what they were and who they were forI looked at them myself and did not see any scratches or chips in the paint as you claimOtherwise, I would have immediately returned them to OracleKnowing the situation, I know sending them to you damaged would have added fuel to the already unnecessary fireThe replacements were delivered to you days ago [redacted] and this is the first we are hearing about any damageGiven the situation, I'm sure we would have heard about it soonerOur store policy requires us to be notified within hrs of receiptThe last call we received from you was on 7/and the last email received was on 7/ http://www.corvettemods.com/TermsConditionsReturns_ep_46.html"Order Shortages/Damage/Incorrect Item Received:As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within hours of receipt of package so we may promptly correct the order for youFailure to do so releases us from any further liability."Consider this our last responseRegardsOrder Shortages/Damage/Incorrect Item Received:As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within hours of receipt of package so we may promptly correct the order for youFailure to do so releases us from any further liability.Order Shortages/Damage/Incorrect Item Received:As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within hours of receipt of package so we may promptly correct the order for youFailure to do so releases us from any further liability

Complaint: [redacted] I am rejecting this response because:I still do not have a refund! Why still offer items for sale if you don't have them or know when you will have them? Rediculous business practices...I'm spreading the word to all my corvette friends on how you conduct business...and I know a lot of people! When will I be receiving my refund for front splitter? I know I won't get wing refund till you get the second wrong color one back but the splitter was a separate transaction and I still have not received a refund Regards, [redacted]

The customer placed this order over the phone and requested to pay with PayPalWe sent him a PayPal invoice listing the selections for him to reviewThe customer did not contact us to inform us of any discrepancies and he accepted the invoice and paid itHe was shipped the item based on his selectionsWe have it clearly listed in our Terms and Conditions that custom painted parts are not returnableThe customer opened a dispute with PayPal when he was informed that we were unable to authorize the returnWhen we received notification of the dispute we promptly cancelled his outstanding order for the spoiler to protect the company against further lossThe customer has been refunded for the spoiler orderWe have followed our policies and procedures on this order and we request that this complaint be closedPlease see attachments for documentation.Thank you, [redacted] Operation Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute The response is all liesThe only communication was after the initial order was placed (they asked for a copy of my credit card, which was very suspicious and soon after our card was fraudulently used times), and responses to my emails that we initiated after no communication was received from themThe manufacturer emailed me the date that they received the headlights and the date that they tried to ship the headlights to usThe manufacturer said the only delay would have been the European headlights they were going to send themThe manufacturer said it would take about weeks to build, which is what it took, once they received themAs far as complaints, this is the only complaint I have filed, because I never received the parts that we paid for on November 30, After not receiving any communication two weeks after the parts were shipped back, we did tell American Express the situationAs far as we are concerned, this company took our money and had no intention of sending our parts or our money back Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.At first I did say I wanted to send the rail covers back, They are correct in that I got the rail covers before the plenum cover and did not say anything until I received the plenum cover.This was because, (and I made them aware) I thought maybe it would look OK with the plenum cover , it did not.but when they insisted it violated their policy of taking back used items I said I would sell them myself and they could give me a better discount then what they were offering Therefore they would not have to violate their policy and we would have both been able to live with the settlementThey wanted me to take the what turned out to be an $loss and accept no responsibilityThey ONLY offered a 7% discount on the newer rail covers and NEVER offered any money back on the firstAn acceptable refund of $to split the cost of their mistake would be fine Regards, [redacted] ***

This customer ordered Polished Fuel Rail covers and a Low Profile Perforated Plenum coverThe customer received the Fual Rail covers and installed them on his carWhen the reamainder of his order was received he then contacted us and informed us that the Plenum Cover would not fit with the Fual Rail covers he had already installedHe contacted the manufacturer of the Plenum Cover, not the Fuel Rail covers and he was told that their products are made to be used on factory products or with their Fuel Rail covers onlyWe informed the customer that we were unable to take the Fual Rail Covers back becuase they were already installed and usedWe offered to take back the Plenum cover and waive the 20% restocking fee and shipping charges on the item and the customer declined that offerHe feels that we should have known or informed him that the items would not work togtherWe have customers that order several parts at a time because they have more than one CorvetteThere is no way that we are able to comb through every order that comes in to double check the items that are ordered and contact each customer to make sure they ordered correctlyOur order system is automated and we do not check on orders unless there is an error code generatedWe have sales reps availabel M-F 9-to answer any questions a customer may haveWe regret that the customer is unable to use both items he ordered and as previously stated, we are willing to accept back the new/unused item, the Plenum Cover, and waive any applicable feesWe feel that we have made every good faith effort to assist this customerWe simply cannot take back a used item.Thank you, [redacted] Operations Manager

HiWe advised you multiple times that the bottom pieces were fabricated by the customer that purchased that hood shown in one of the photosThe description clearly states what's included with the saleYou get a hood and the metal screensThe description doesn't state anything about rain catchers If these parts were available to purchase, we would have gladly sold them to youThey are however, not a part we have access to, therefore we can not assist you in purchasing that partOur apologies for any confusion you may have had in this matter

Your allegations are untrue and unfoundedAgain, we've confirmed with our supplier that the correct one was shipped based on your orderWe've gone back and listened to your call to our sales adviser and the part you requested was sentWe have already refunded you in full promptly upon returnTherefore, we are not liable for any further compensation that you believe you are due

The credit was issued under his order number [redacted] in the amount of $ He was sent this email timesIts no longer archived in our system as his order was placed 8/of LAST YEAR

We did not go to any lengths to try and charge the customer shippingWe never given an oppurtunity to negotiate with the customer because he did not fill out the RMA RequestWe do not have any additional call recordings for this customer and if we did we would gladly send them to youThe customer was informed of the procedure for returning an item and he refused to take the necessary steps to get the return processedWe are in no way at fault for the customer choosing to file a credit card dispute and forcing us to deal with AMEX directly instead of being able to directly negotiating with the customerWe appreciate your consideration in this matter.Thank you, [redacted] Operations Manager

Complaint: [redacted] I am rejecting this response because: if you actually zoom in and look at the picture there is no way in the world that would happen from shipping, theres jb weld on the "lip" and its all scraped from being on the ground, You may believ you dont sell used parts but someone pulled a fast one, we can go back and forth about this all year im asking you pay for the shipping I had to pay? put together to send your product back Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: you already had the information and the label was sent by you and you could see it was returned long ago Regards, [redacted]

Your comments don't help us resolve your concerns Please provide tracking for the parcel you have returned to us so we can attempt to locate it