Unified Global Group LLC

The customer was calling as well as emailing and was given updates as requestedWe are unable to refund the customer because there is an open dispute and the transaction has been lockedPlease see attachment for proof. Thank you,*** ***Operations Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and due to their most recent credible and sincere efforts to resolve my issue with them, I find that this resolution is satisfactory to me. Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The item was cracked upon receiptI did not see the damage until I snapped it togetherAt which time I immediately took the picture and contacted you allI am not about to on you for something that I would have doneI've ordered from you before and have had no problems.
Regards,
*** ***

Complaint: ***This response from Corvette Mods is a total fabrication.They now have committed fraud once again charging my credit card $, this is the second fraudulent charge the first being $The credit card bank just called *** from Corvette Mod and asked why they keep engaging in charging my credit card unauthorized for the second time & she said that's what *** told her to do.I have all recorded conversations with this company and there was never a threat made by me other than Corvette Mods threatening to sell my information out! My credit just had to be shut due to their negligence! And an investigation will pursue
I am rejecting this response because:
Regards,
*** ***

We no longer offer the other material. Please package up the current product and return for a refund

The customer placed this order over the phone and requested to pay with PayPalWe sent him a PayPal invoice listing the selections for him to reviewThe customer did not contact us to inform us of any discrepancies and he accepted the invoice and paid itHe was shipped the item based on his
selectionsWe have it clearly listed in our Terms and Conditions that custom painted parts are not returnableThe customer opened a dispute with PayPal when he was informed that we were unable to authorize the returnWhen we received notification of the dispute we promptly cancelled his outstanding order for the spoiler to protect the company against further lossThe customer has been refunded for the spoiler orderWe have followed our policies and procedures on this order and we request that this complaint be closedPlease see attachments for documentation.Thank you,
*** ***Operation Manager

We are working with amazon using your open dispute to resolve your issue. thank you

[redacted]We have been working with our supplier to fix the miscommunication on your order as quickly as possibly. We we should have tracking any day for you. Please make sure to return the other items to us to avoid charges during the exchange. We are sending it out ahead for you which we don't normally do in an exchange process. Thanks

After he filed the Revdex.com complaint, he filed a chargeback and locked out the payment so we were unable to assist him. See screenshot from Paypal below:

The customer was not lied to in any way and was provided as much information as we were able to provide. We provided the contact information for the manufacturer and they even contacted him to explain the situation. The customer made threats of legal action and we found it in the best interest of both parties to close out the transaction and part ways. As you will see by the chain of emails that I have included in attachments, we communicated with the customer and did our best to keep him informed. He was provided contact information for the manufacturer and in the email we received from them it states that the customer was informed that the delay was due to the carbon fiber as well as the wrong style lights being sent. You will also see the repeated threats of legal action as well as writing a bad review. The customer was never lied to and we had every intention of shipping his order. Please close this complaint as it is not warranted and the customer is asking for a resolution that is unreasonable. Thank you,[redacted]Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I could not recoup all the money and advertising was misleading. As I stated I found a more reputable company to deal with. I asked for more than 20 dollars on the discount and did not want to send back the plenum cover or the rail cover. They were unwilling to come to an agreeable settlement . 20 was not an acceptable offer when I was on the hook to lose more than 80 dollars. 
Regards,
[redacted]

We are not trying to hide anything and have attached every call recording for this customer. As you will see, he was never told that the item had shipped in error because it wasn't. He was told multiple times that as long as the item had not already shipped then the order would be cancelled. As previously stated, we received the email confirmation stating that the item had already shipped therefore the order was not cancelled. In the first call you will see that he initially called to check the status of his order and was told that it looked like it  should have already shipped and she would try to get tracking for him and send it to him. The customer called back hours later to see if there was tracking and that is when he requested to cancel if there was no tracking information. He called back 8 mins later because he thought he had been disconnected. The customer called again at 11:52 am on 7/31 and again at 12:25 on 7/31. You will also hear that the customer threatened to file a dispute with AMEX several times and he was informed that it was not necessary. As previously stated, the customer has since filed a credit card dispute with AMEX and all resolutions will need to be processed through the dispute. Since the customer has not returned the merchandise to us the claim is being considered fraudulent. If the merchandise is not returned to us within 7 business days, in NEW/UNUSED condition, the claim will be sent to our contracted collections agency to recoup the funds as the customer was informed of one of the calls. We regret that it came to this and had the customer been willing to work WITH us instead of against us I am sure that we could have come to an agreement. From the moment he requested to return the item the customer was unwilling to follow the process and it really was as simple as filling out a request to return merchandise and nowhere on the form does it ask if you agree to the terms and conditions! The customer stated that AMEX told him not to fill the form out however you will hear in one of the calls that he states he does not want to fill it out. We hope that this will serve as the final response for this complaint with and Revdex.com will see that we were not being unreasonable or unfair and that the customer ordered an item online and received the item that he ordered because we were unable to cancel the order due to it having already been shipped, no error had occured. Thank you,[redacted]Operation Manager

HiWe advised you multiple times that the bottom pieces were fabricated by the customer that purchased that hood shown in one of the photos. The description clearly states what's included with the sale. You get a hood and the metal screens. The description doesn't state anything about rain catchers....

If these parts were available to purchase, we would have gladly sold them to you. They are however, not a part we have access to, therefore we can not assist you in purchasing that part. Our apologies for any confusion you may have had in this matter.

Complaint: [redacted]
I am rejecting this response because: you already had the information and the label was sent by you and you could see it was returned long ago
Regards,
[redacted]

Your comments don't help us resolve your concerns.  Please provide tracking for the parcel you have returned to us so we can attempt to locate it

The credit was issued under his order number [redacted] in the amount of $168.99   He was sent this email 3 times. Its no longer archived in our system as his order was placed 8/24 of LAST YEAR

Your allegations are untrue and unfounded. Again, we've confirmed with our supplier that the correct one was shipped based on your order. We've gone back and listened to your call to our sales adviser and the part you requested was sent. We have already refunded you in full promptly upon return. Therefore, we are not liable for any further compensation that you believe you are due.

We could go back and forth on this issue infinitely. The fact remains that one front brake rotor, pads and caliper and one rear rotor, pad and caliper were installed. The front caliper was damaged when the customer installed it.  The customer continues to refer to him calling us the day the items shipped to confirm it would fit. It is CLEARLY stated on the listing that the Z06 wheels are required so we are unclear as to why the customer would have even attempted to install the product if he knew for a fact that he did not have the required wheels. When he called he did not specify what style wheel he had and simply stated that he looked at the listing and realized it says it is for a Z06 . He then stated that he has the 19" front and 20" rear wheels which led our customer service person  to believe he was referring to the wheels referenced in the product listing.  The product , Brembo, is not an item that we carry so there is no way for us to know if they carry a caliper that will work with the rotors he received or with his current wheels. The customer can contact customer service for instructions if he would like to return the uninstalled items under the terms we have outlined in our previous response.Thank you,[redacted]Operations Manager

A store credit has been issued in the amount of $10.49 for the shipping that was withheld in error. Please use gift card code GC0417995 to redeem the store credit.  Please close this dispute as resolved.   Thank you,[redacted]Operations Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response belo
Mr. [redacted]’s behavior is obviously a reflection of the ownership. I don’t know that the owner is fully aware of all the information or how it was conveyed. I also hire management to fulfill certain duties but I’ve never hide from my customers when there is a concern whether they have been treated fairly. The offer of return conveyed by Mr. [redacted] is not only a joke it’s an insult to one’s intelligence.  People that know me know I always give more than I take and I am beyond fair with my employees, customers and vendors and I can sleep better at night and never have to look back over my shoulder. My call to Corvette Mods was to admit I may have made a mistake and misunderstood the listing in an attempt to avoid all this and they know it. If they misunderstood my question it is not my fault and they know this also. The lack of concern for the customer, lack of integrity and lack of honesty in this matter is almost unbelievable. I would like to believe they know right from wrong but they obviously don’t in this case. I know in our walk in life we are supposed to forgive those who have wronged us and in time I will forgive these individuals and only hope they reflect on what they have done and not do this to future customers. I can absorb this loss just like they can but some people cannot. This case will never be resolved and the Revdex.com can decide how they would like close it. I would like to see it listed as unresolved.
Regards,[redacted]