Unified Global Group LLC

Our call logs have in no way been alteredIf the customer called from another phone number and would like to provide that number then we would be happy to send any call recordings we have for that number as wellAt this point we believe that it should be apparent that the customer is grasping at straws to try and make it seems as though we are being decitfulHe questions how a missed call can be 1:duration and the answer is , voicemail! The customer would have left a voicemail that lasted that length of timeIf you will look at the date and times of the calls you can see what calls were first, second, third, etcCall #4, the customer was speaking with [redacted] and not [redacted] as he indicated in his response, The call duration shows 2:and that time starts the moment the call starts to ring thru to the line and includes all recorded messages that the customer hears before the call is connected to a live personUnfortunately we are unble to retrieve voicemails once they have been listened to , otherwise I would gladly send you those recordings as wellThe customer was never denied a return of the item and was not sent anything in errorThe fact remains that the customer ordered online, called us to check status, called back and stated he wanted to cancel if it had not already shipped, called again and requested to cancel and he was informed numerous times that IF it had not already been shipped then the order would be cancelledThe manufacturer confirmed in an email the same day he requested to cancel, that the order had in fact shipped therefore the order could not be cancelledWe have provided all of the documents, recordings, etcto show that we have in no way made an error and that we did not reject a return requestThe customer took it upon himself to follow ill advice from his credit card company and refused to complete the necessary steps to get a return authorizationWe request that you please listen to the messages again so that you will see that the customer was not willing to cooperate from the beginning, Had he filled out the request form, the request would have been processed and we could have possibly negotiated terms that would have been satifactory but, since the customer has filed the dispute with the AMEX we are now negotiating with them Thank you, [redacted] Operations Manager

Customer has disputed the charge and has kept the productWe have advised her that keeping the product is theft and we will need to proceed with collections action against herIf the product does not meet her needs, she is more than welcome to return it, however disputing the charge and refusing to return the product at her expense since the part is not defective is purely unethical

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below Reality is [redacted] is digging real deep to justify his point always referring back to listing disregarding the reason I calledFact: I did my due diligence by review the listingMy first impression when reading the listing was the requirement was primarily the 19” and 20” wheels not knowing the difference in the styleThen I question myself over the fact that it read “requires Z19” and 20” wheels” and realized I may have made a mistake and made the decision to call and tell them what I had to confirm if the brakes would work on my Corvette as I described, CZwith 19”/20” wheelsI feel I describe my Corvette very well“I don’t have a ZRas asked, I don’t have a Zas asked, I have a Zwith 19”front and 20” back wheels” as the ZhasAgain as I mentioned before Corvette Mods is a Corvette specialist and should know perfectly well what a CZpackage isFact: I mentioned I have the Zthat has a different wheel package the C7, not that I have Zstyle wheelThe sole purpose for my call was to admit I may have made a mistake and described the Corvette I have to avoid all thisMy perception is Mr [redacted] is the one who made the decision they will work on my Corvette without a true understanding of what I was trying to convey as he or whomever was being told through a third party ( [redacted] ) and did not in fact do his/their due diligence to understand what was being asked by speaking directly to meLooking back it is obvious [redacted] was having a hard time understanding what I was asking by the questions she asked about the ZRand Zas stated above, even after I told her I had a ZI feel pretty confident the question was not being conveyed properly to whomever it was she was asking the questionI should have been directly transferred to the person in the parts/service/techdepartment for such a technical questionI race my car and wheel spacers are not an appropriate solution as it changes the dynamics of my car and forces to the wheels as I told themIt is nice Mr [redacted] feels the issue has been resolved which shows how out touch he isHe may not be willing to admit to the mistake and is obviously not willing to work off that premise but the issue is anything but resolvedIf the case were to be closed by the Revdex.com it needs to stated that this issue was not resolved and show this issue on their website to caution others about Corvette ModsI have asked on a couple of occasions to speak with owner or if this has even been discussed with owner? If so it would always be better to hear both sides of a story before making a decisionHas this been brought to the owner’s attention? If I do not hear a response on this question then I have to assume it has not been and would like an opportunity to speak with themThis issue is not resolved Regards, [redacted]

You were advised by customer service that their is a lead time of 3-days to process return / exchange requestsExploiting Corvette Mods on Revdex.com will not speed up the process that you were informed aboutthanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute We can keep going back and forth indefinitely, as I have endless time to resolve this disputeThe fact of the matter is this: I ordered and paid for parts that I never received after months and apparently will never receiveI was never sent a refundAny excuse for not sending the parts or the refund is not acceptable Regards, [redacted] ***

I have AGAIN given this company a chance to rectify this problem and they are as unresponsive as usual. I gave [redacted] 2 days to call me back. No call. The credit card company said the case is released. I was going to have them reinstate my account and give me a credit to use from THIER company as a way to finally fix this! NO call back. When I called the second day I was told to email Eric. It has been 3 months and sick of all of MY effort for their mistake and still out money.

We are not a used parts retailer, it was damaged during shipping as said prior. You didn't allow us enough time to process the replacement. Again, you sent pics on 9/18 then disputed the payment on 9/20. That's only 2 days.

Mr [redacted] The backing of the film you are referring to is the white paper that is shipped out with every solar shade order (images attached of new, in stock solar shade)We reviewed the images you provided of the shade, after install and they clearly show the install method was incorrectEither there was too much heat applied/the shade was over stretched (images attached)The return was denied due to the item being installed and non-returnableHowever, we did offer you a store credit and you declinedPer our terms & conditions, an item that is installed/used, it must be exchanged for the same item due to a manufacturers defect onlyShould you receive an incorrect item, we need to be notified PRIOR to install within hours of delivery to youWe have supplier changes from time to time and new images are not always providedIt is stated on our site that images are for representational purposes and the image on the listing may not always be the exact itemHowever, the shade still serves the same purpose and performs in the same manner: "Part photos may display sample models only and not represent the exact model being detailed." http://www.corvettemods.com/TermsConditionsReturns_ep_46.html

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below
Mr*** is correct that I admitted I may have been wrong, hence the reason for my call to ward off this nightmareI feel I was clear that had a Zwith 19” and 20“wheels different than a C7, he knows what that is if he was told correctlyI did not say I had a Zwith Zstyle wheelsI made no mention of having Zwheels and I’m sorry if he or *** misinterpreted my informationI should have been transferred to him or the parts department directlyThe fact he won’t answer the question about the owner being notified or a way for me to contact them pretty much says it allI will try and find out that information else wareAgain I am requesting a means in which I may speak with them or at least let me know they refuse for me to contact themMaybe the Revdex.com can offer that information to me?
Regards,*** ***

The owner of the company was consulted on this issue and no details were left outWe feel that we have made a good faith effort to try and assist the customer within reasonConsidering the order is well outside the return period, is sold as a set and a portion of that kit was installed and damaged yet we are still willing to work with him and allow the uninstalled items to be returnedWe feel that it is a more than a fair offerThe customer was given accurate information when he called and that is obvious by the fact that the parts will mount and bolt to his carHad we know that the customer did not have the correct wheels we would have advised the customer and made a recommendation to purchase the correct wheels or not install the kitIt is not pleasurable for us to receive negative complaints nor do we get joy out of having to tell a customer that they are unable to return an item due to install and or damageWe wish that it was cut and dry on every order and that simply is not the caseOur offer is still open for the customer to return the uninstalled items so he can at least recoup some of his cost.Thank you,*** ***Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I am sure I was told the parts were shipped in errorI suspect that this is the reason that of four the conversations I had with Corvette Mods personnel the recording of only one has been provided.If Mr *** would be so kind as to provide the audio files for the two calls I made after receiving the parts there will defiantly be no confusion about what was said.With regards to paying for shippingI only meant that I would make arrangements and pay for the postage required to mail the parts back.Corvette Mods absolutely has an RMA procedure in place for a reason and that is to hold the customer returning items responsible for their shipping feesAs I've stated before I will not complete a form that implies that I accept being charged for an item that should't have been sent to me in the first placeAMEX agrees with this positionI was told explicitly not to complete the RMA form.As it stands this hasn't resolved my dispute with Corvette Mods

The customer order a Custom Painted Engine cap set and was shipped the items requestedThe customer called us and was confused as to the what caps were for what parts under the hood and stated that he was missing one capWe had the customer send us a photo of all the caps he received and we were
able to assist him in the placement for each capHe was then able to determine that he was missing the Brake Fluid Cap which happens to be the lightest and flattest cap in the setWe advised the customer to check all of the packaging to make sure he had not accidentally thrown it out with the foam wrapping they are packaged inHe informed us that he no longer had the packaging and insisted that there was no way he would have thrown the cap away by mistakeThis is actually more common than one would think! We advised him that the cap was accounted for when it was packed and shipped from our location and we reviewed our footage from the shipping department to confirm there were Caps packed as well as one painted dipstickAs expected, the customer was upset and he started threatening to slander us all over the internetAs a resolution we offered to have the customer send us the cap off his car and we would paint it for him at no charge and he was not agreeable to that because he drives the car daily and was not able to be without the cap for that longWe wanted to work with the customer to help him complete his cap set so we agreed to split the cost of the cap from GM and we would paint it at no chargeHis portion of the cost for the cap was $and that was all we requested, not the $that the customer has statedWe asked the customer to put it in writing that he was agreeable to this solution and that he would not slander us as he had stated he wouldThe customer agreed and we placed an order for the Brake Fluid Cap and waited for the customer to send his written approvalThe cap arrived at our location and we still had not received the customer's email as agreed upon so we contacted himHe stated that if we would write it out and send it to him then he would sign it, so we didHe never returned it as promisedWe cancelled the transaction and refunded the customerWe made every good faith effort to resolve this issue for the customer and he was unwilling to cooperate The cap in question weighs a mere oz and is thin so there is no question that the cap was mistakenly thrown outWe as a company understand that these things sometimes happen, we see it on a daily basis, and that is why we wanted to work with him to help him get the replacement, even willing to take a loss on it make the customer happyWe just felt that since he was harsh and made many threats to slander us then it was in our best interest to get it in writing that he was agreeable to the resolution and he failed to provide thatThe customer filed a charge back with his credit card and was awarded $for an item that was shipped to him ,and to no fault of Corvette Mods, the customer was unable to locateSince this was a fraudulent chargeback Corvette Mods chose to recharge the $as well as the $fee we were assessed for the chargeback feePlease see the attached photo that was sent to the customer when we received the replacement showing the weight of the cap to prove the item is so lightweight he probably did not feel it in the packagingWe have also included the proof of the $charge as we all as the refund and the snapshots of emailsFor the record, we do not have anyone by the name of *** employed hereCall recording is attached as well

There was no mistake made on this order and the customer was sent excatly what he orderedHe did not say anything about waiting to call us because he thought maybe the rail covers would look ok with the plenum cover however, this statement proves that he did not immediately remove the rail covers after he installed them as he stated in his previous responseThe customer only contacted us because the plenum cover would not fit with the fual rail covers installed on his car which is why he contacted American Car Craft before he ever contacted usWe absolutley offered him a discount on the item as well as a discount on the purchase of a replacement set of American Car Craft fuel rail covers as courtesy to the customerThe customer declined the offer and stated that he did not want the fuel rail covers and wanted to return themWe declined his request to return the already installed coversHe decided to speak to our sales rep to see what discount we could offer on a new set from ACC and he was not satisfied with the discount offeredWe have made every good faith effort to resolve this with the customer and we simply cannot refund the amount he is requestingThe customer received free shipping on his order which saved him close to $in shipping expenses and those are expenses that we paidThe offer for the 7% discount which would be a refund of $is our final offerWe hope that the Revdex.com can see that what we are offering the customer is more than fair considering there was no error on the order to begin with. Thank you,
*** ***Operations Manager

All calls and emails were initiated by meIf I did not call, email or issue a dispute of payment with my credit card company, nothing would be resolvedAs the email from *** stated, Corvette Mods had put them in the middle of yet another dispute*** was also never paid for their work completedThis is a regular occurrence for this business, as I have found from the many poor reviews of this companyI believe this business should be reprimanded and ultimately fined or put out of business, so consumers are not ripped off from them any longer

Dear ** *** We have reviewed your concerns and have noted that we did not charge you twice for the order, you had placed the order twice through ebayAs you are aware, companies are not able to charge your paypal account as it is a secure payment systemAny charges made must be authorized by the
account owner prior to postingIn addition, Corvette Mods responded to your payment dispute with paypal directly and was advised by PayPal that the charges were valid and we were released from any further liability of your dispute. To date, we have met the obligations of paypal to confirm your payments etcHowever, we are willing to extend to you store credit for the value of one of your purchases to show goodwill on our part. Please agree to our offering and we will have our customer service team issue you the voucher ASAPRegards CM Management

Complaint: ***
I am rejecting this response because:*** *** statements are incorrect and inaccurate and mostly false.Yes, the $was a refund due to an order switch but that was handled by another company (***) because they could not supply the parts as they were ordered on the *** *** website. *** *** supplied this refund amount to *** as part of the first dispute when it really had nothing to do with the dispute at all.There were disputes filed with *** and *** *** responded to the first dispute with information that did not even apply to the complaint but did not reply to the second dispute at allBoth disputes were concluded and settled by *** in the favor of *** ***The first due to and inaccurate responses by *** *** and the second due to Lack of response from *** *** at giving *** nothing to base a decision onThrough both of these disputes *** has assured me that no funds or fees were taken from *** *** in relationship to my purchases or disputes Yet, *** *** decided to follow up by taking an additional $from my *** claiming it was because I never returned the merchandiseI didn’t return the item because as faulty as it was, the item was paid for by me IN FULL! In addition to that the item was $not $I have now paid *** *** $for a faulty $productI would like *** *** to pay me back the additional $they charged my *** account or show me proof of the money that *** took away from them in association with my purchase/dispute
Regards,
*** ***

Complaint: ***
I am rejecting this response because: On 1/30/I received a message from Corvette Mods They were willing to extend to me a store credit for the value of one of my purchasesto show goodwill on their part.If I agreed they would have their customer service team issue the voucher ASAPI agreed and to date that has not happenednor was I able to get any response from customer service.Please reopen this case.
Regards,*** ***

The customer called to check the status of the order on 7/and was informed that we would request tracking information from the manufacturer and would email him the information once it had been receivedThe customer called back at 2:pm on the same day to see if tracking had been received and was informed that we had not received that information yet and that it normally takes hrs to receive a reponseHe then stated that if there was not tracking number then he wanted to cancel the order*** the customer service rep informed him that she would send his request to cancellations and as long as the item had not already shipped, the order would be cancelled and refundedWe received the email from the manufacturer on the same day stating that the order had already shippedNothing was shipped in error nor was the customer told that it had been shipped in errorThe customer was not refused a return of the item and is still not being refused oneWe sent the customer the item that he ordered and he was informed that the order would be cancelled as long as it had not already shipped out and it had been shipped therefore could not be cancelledWe have an RMA request procedure in place for a reason and the customer absolutely refused to fill the form out to request a returnAs far as the customer stated that he did not say anything about not wanting to pay for shipping, he stated that he was told by AMEX to call us and try to come to an agreement for us to refund him his shipping as well as provide a return label to send the product backWe are not being unreasonable and will issue the customer a refund for the purchase price of the item should he choose to complete the RMA request and send the item backI have attached the call recording from where he requested to cancel if there was no tracking numberWe hope that this clears up any confusion.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** I did inform your representative that I had a Corvette Stingray 3LT and he told me that this was the item I needed. This is an issue that should be upheld by Corvette Mods and not placed on the customer to solve or deal with. You say that I can order another at a discounted price but you did not list what that discounted price would be

Per our policy, refunds require 7-business days to be processedThe package was delivered to us 3/and today is the 8th business dayTherefore, we are well within our time rangeUpon processing the replacement order, we have decided to issued a full refund due to the demands and language
used when communicating with our staffGood luck with your future purchases