Unified Global Group LLC

Complaint: [redacted]
I am rejecting this response because: I was suppose to receive free freight as well, according to the email today, also I have not received a tracking number for the correct item, we are going on a month now that this company has had my money and I still do not have the correcy items, and I get is it isn't a stock item and we have to communicate with the vendor, I do not buy all of that, it ia many poor customer service!
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.
Reality is [redacted] is digging real deep to justify his point always referring back to listing disregarding the reason I called. Fact: I did my due diligence by review the listing. My first impression when reading the listing was the requirement was primarily the 19” and 20” wheels not knowing the difference in the style. Then I question myself over the fact that it read “requires Z06 19” and 20” wheels” and realized I may have made a mistake and made the decision to call and tell them what I had to confirm if the brakes would work on my Corvette as I described, 2014 C7 Z51 with 19”/20” wheels. I feel I describe my Corvette very well. “I don’t have a ZR1 as asked, I don’t have a Z06 as asked, I have a Z51 with 19”front and 20” back wheels” as the Z51 has. Again as I mentioned before Corvette Mods is a Corvette specialist and should know perfectly well what a C7 Z51 package is. Fact: I mentioned I have the Z51 that has a different wheel package the NORMAL C7, not that I have Z06 style wheel. The sole purpose for my call was to admit I may have made a mistake and described the Corvette I have to avoid all this. My perception is Mr. [redacted] is the one who made the decision they will work on my Corvette without a true understanding of what I was trying to convey as he or whomever was being told through a third party ([redacted]) and did not in fact do his/their due diligence to understand what was being asked by speaking directly to me. Looking back it is obvious [redacted] was having a hard time understanding what I was asking by the questions she asked about the ZR1 and Z06 as stated above, even after I told her I had a Z51. I feel pretty confident the question was not being conveyed properly to whomever it was she was asking the question. I should have been directly transferred to the person in the parts/service/tech. department for such a technical question. I race my car and wheel spacers are not an appropriate solution as it changes the dynamics of my car and forces to the wheels as I told them. It is nice Mr. [redacted] feels the issue has been resolved which shows how out touch he is. He may not be willing to admit to the mistake and is obviously not willing to work off that premise but the issue is anything but resolved. If the case were to be closed by the Revdex.com it needs to stated that this issue was not resolved and show this issue on their website to caution others about Corvette Mods. I have asked on a couple of occasions to speak with owner or if this has even been discussed with owner? If so it would always be better to hear both sides of a story before making a decision. Has this been brought to the owner’s attention? If I do not hear a response on this question then I have to assume it has not been and would like an opportunity to speak with them. This issue is not resolved.
Regards,[redacted]

Listen to the recording. It says this is about the suit with the Revdex.com. You will also hear that I told the woman that I had called the day before and that you had my number because I had left a message the day before. Your call log shows a general number at a huge corporation that I work for that I had called from on my lunch. It will show a different number when I use a different line. Do you really think I am wasting my time and making this stuff up over that amount of money??? No, it's the point of how you treat your customers and the lack of response when you screw up. If you would have ever called back, I would have told you that since you can't credit my card (even though the credit card company says it's cleared) I would have had you reinstate my account and taken the store credit because at least I would get something. BUT it wasn't important enough for you to call back after I called the first time or when the girl that answered the phone the 2nd day and said you still weren't available after 2 days. As for emailing your general mailbox, why bother! I have emailed many many times over the last couple months and had gotten no where until I filed this claim. I will watch my Corvette Mods account for a credit.
Do you think I just make this stuff up for fun???

The following is a snapshot of the communications this customer has had with us through eBay, which is the venue which the product was purchased through. The customer was told on multiple occasions that eBay rules dictate that the customer MUST communicate through the eBay platform to necessitate...

and requests or returns.  First Communication:I have tried contacting multiple times now and I m not getting a response. The product is wavy, you can see the clear tape through the acrylic when the lights are on and one fell off. I want a refund promptly. If I don t get a response for the third time now I will contact Revdex.com and will tell my bank that this was fraud.Second Communication I contacted corvette Miss twice, filled out an RMA, contacted corvette Miss again then they told me I never filled out an RMA, then they told me to contact eBay. So yes I have contacted numerous times. I want a refund I am dissatisfied with the product.The item the customer wants to return is machine cut. We've sold 100's and even installed them at our shop. She installed the parts incorrectly, one fell off and now wants Corvette Mods to issue a full refund for a partial product that has been used. She has made it clear that if we don't agree to her terms she would contact the Revdex.com, which she has. She claims that the part must be installed to see it if works. This is untrue, there is no reason why the tape must be removed and the product applied when its an overlay. She could have simply held it up to the taillight, and if it wasn't what she wanted, we would have provided a full refund, no questions asked. Unfortunately for us, we are being pressured to take back a part that has no salvage value and can't be resold due to its condition. We are advising Revdex.com of the facts as we know it so it can be made clear that we are being expected to fully refund a part that is no longer returnable.

As of yesterday, 8/11/2015, we have been informed that the customer has filed a credit card dispute with American Express. From this point forward all resolutions will have to be processed through the credit card dispute. We are not hiding anything and the customer was not told the item was shipped in error. As you can hear on the call recording, the customer was informed that IF the order had not already shipped then it would be cancelled and refunded. The email confirms that on the same day as that he was informed, we received confirmation that the order had in fact shipped. The customer placed an order online and was shipped what he had requested. There was no error made. The customer has now made it impossible for us to come to a resolution due to the credit card claim. The customer is still in possession of the merchandise and we are requesting that this complaint be closed due to the fact that the customer filed a claim and has tied our hands from being able to negotiate any possible resolution with him. Please see attachment for proof of the credit card disoute filed by the customer. Please note on the dispute that the customers reason for the claim does not coincide with the reason he has filed this complaint nor has he ever said that it was damaged, not as decribed or services not rendered. Please note that we use PayPal as our merchant services and the customer filed the complaint with AMEX.Thank you,[redacted]Operation Manager

Complaint: [redacted]
I am rejecting this response because: Product was not accurately described on website. If it was in fact "easy-bolt installation", why did I receive rivets, not bolts?  Rivets require drilling. During original transaction, I was told NO drilling would be required.  Website ad said NOTHING about rivets (which require special tools, which is also not mentioned on website). Again, inaccurately described. The part IS also defective, as I have stated multiple times, including on my first correspondence on the day I received the splitter (06/20).  The front point of the splitter does NOT line up with the front point of the bumper of the car.. it is off by 2".  This has been mentioned numerous times, from the day I received the item.As these errors are on the fault of the seller and it's advertising, It is not up to me to pay for shipping for it's return.  If Corvettemods sends me a pre-paid shipping label, and issues me a full refund for the $299.99 (original cost of splitter), I will IMMEDIATELY ship back the splitter, and this matter would be considered closed.
Regards,
[redacted]

[redacted] handles all customer disputes per their agreement policy with the customer and seller. Therefore, communication through these means will not assist us in resolving your concerns. Please provide the information we requested in our communications to you through [redacted] if you are truly...

interested in resolving your matter. thank you.

Date Sent: 3/14/2016 6:09:07 PMThe owner of the company was consulted on this issue and no details were left out. We feel that we have made a good faith effort to try and assist the customer within reason. Considering the order is well outside the return period, is sold as a set and a portion of that kit was installed and damaged yet we are still willing to work with him and allow the uninstalled items to be returned. We feel that it is a more than a  fair offer. The customer was given accurate information when he called and that is obvious by the fact that the parts will mount and bolt to his car. Had we know that the customer did not have the correct wheels we would have advised the customer and made a recommendation to purchase the correct wheels or not install the kit. It is not pleasurable for us to receive negative complaints nor do we get joy out of having to tell a customer that they are unable to return an item due to install and or damage. We wish that it was cut and dry on every order and that simply is not the case. Our offer is still open for the customer to return the uninstalled items so he can at least recoup some of his cost.The owner of the company is well aware of this situation and does not feel that it is necessary for him to speak with the customer. As stated multiple times, the owner does not deal directly with the customers so there will not be any contact with the owner. All decisions that were made regarding this issue were handed down from him directly.Thank you,[redacted]Operation Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I will pay for the shipment of the solar shade back to Corvette Mods.  If Corvette Mods does not refund the full $53.48 I paid, I will reopen the case, or start a new case.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I am glad [redacted] finally decided to furnish me with the information I have spent months now trying to get from them. After reading this I spent 3 evenings on the phone with [redacted] and [redacted]. The first thing is that the Sept 8th transaction when [redacted] took the funds from [redacted] does not show up on my [redacted] account what so ever. (See attached files and description below.)  [redacted] couldn’t even find it until I got to a manager level. [redacted] took the funds from [redacted] upon [redacted]’s request due to the dispute. I conveyed to [redacted] over and over that the dispute was not for the entire transaction but only for one item and they still filed the initial dispute for the entire amount. They did get it right the second time when I disputed the results. [redacted] has told me time and time again that no funds were taken from [redacted] and still tells me that today. I believe because [redacted] is holding the funds not [redacted], [redacted] does confirm that the dispute has been settled in [redacted] favor (due to the lack of a second response from the vendor as I stated previously) but [redacted] never received the notice that the dispute was concluded so they never released the funds back to the vendor-[redacted]. At this point [redacted] charged my wife’s [redacted] (different name and different card number than the purchase or dispute) $750. This has made things very difficult because [redacted] will not look at this as one issue and wants to treat the charges on my wife’s card as a separate issue. [redacted] has told me they will expedite authorization from [redacted] to release the funds back to [redacted] at which time I will expect the charges on my wife’s card to be refunded.I have attached my [redacted] account showing that to this date I have not received the funds back to them regarding this dispute.  So in essence I have overpaid for the items received since no money has ever been given back to me by [redacted] or [redacted] and because [redacted] charged my wife's credit card for $750 on Sept. 10t. Page one shows the only transactions visible to me on my [redacted] account with [redacted].  Pages 2 and 3 show the details of the 2 transactions showing the $63 refund due to the 3rd party vendor not being able to supply the undisputed part as I ordered it from the [redacted] website on the same order as the disputed part.  
Regards,
[redacted]

The customer did request to return the rail covers as stated in his email request " I spoke with Cameron at ACC and he told me to send it back to you. I
would rather send these rail covers back as they don't look good offset
like this and keep the plenum cover and  order the rail covers from ACC
Part Number 1356" The customer was offered a 7% discount off the price of the Fuel Rail covers he had already installed as well as a 7% discount off the purchase price of a new set of Fuel Rail covers from ACC. The customer refused both offers as well as the offer to take back the plenum cover and waive the applicable fees. We made every effort to assist this customer and try to sartisfy him however he was not willing to compromise and simply was not willing to accept any offer that was not exactly what he wanted which was to return the Fuel Rail Covers for a full refund. The customer stated in his original complaint that he tried resolutions that would not violate out policies "Desired Settlement:I tried resolutions with this company that I thought were fair and would not violate their policies. They refused to work with me offering a slap in the face settlement. At this point I want a full refund", taking back an installed item is a violation of our policies. The customer stated that he installed the Fuel Rail covers and immediately took them back off because he did not like the appearance of them however he received the covers on 6/26/2015 and installed them. It was not until he received the plenum cover on 7/14/2015 that he discovered that he was unable to use the plenum cover with the fuel rails covers he had purchased. The customer contacted ACC first and then contacted us on 7/16/2015 to request the return of the fuel rail covers, 22 days after he received the fuel rail covers and installed them. Once those covers are installed and screwed down they are no longer "NEW" and cannot be resold as a new item because the screws will leave marks once tightened and show signs of install. We have attached the photo of the fuel rail covers installed on his vehicle. We feel that we have made every reasonable effort to satisfy this customer and we are not able to refund the customer the difference in what he paid for the item and what he accepted for the sale on EBAY. We are willing to issue the customer the 7% discount off the purchase price of the item as we originally offered. If the customer is willing to accept this as a resolution then the refund amount would be $21.70. Thank you,[redacted]Operations Manager

When a chargeback has been filed the transaction is locked and it is then out of our hands. The customer has made no mention of wanting a store credit until now. We have not received any email correspondence from the customer and would be more than happy to issue her a store credit for the shipping owed back to her. The customer called our office yesterday and informed the customer service rep that she was filing a lawsuit against us. We have not contacted the customer back at this point because we need to consult with our attorney.  We have made every good faith effort to remedy this situation and have provided proof that we have made several attempts to issue an additional refund for the shipping. We have admitted that there was an error when her initial refund was issued and feel that we have done everything within our control to settle this. Attached is the call recording from 4/21/2016 where she states she is filing a suit. You will also hear on the call that she never requests a store credit as a resolution. I do not show any other calls from the customer as shown in the call log for the last 7 days, also attached.Thank you,[redacted]Operations Manager

We have been in communication with the customer whom has agreed to a $40 store credit for the missing embroidery. The customer is contacting Revdex.com to withdraw the complaint.

Complaint: [redacted]
I am rejecting this response because:I am Active Duty military for 11 years now and refuse to accept with my knowledge of how integrity and honor works that a company would ever separate their business practices from [redacted].  Corvette Mods has their name on [redacted] and if a business is not taking responsibility one month later after I return a part that cost me $68.99, then that business is at fault and needs to be addressed through the means I'm having to take.  I mean no disrespect, but I have supplied proof of my returns one month ago and Corvette Mods is not replying to [redacted] within 3-business days.  This is not [redacted]'s fault.
Regards,
[redacted]

[redacted]Since this shirt is not an item we normally stock, we have to communicate the issue with our vendor whom shipped the incorrect item. Per the email conversation today with our Customer Service team, we are releasing the correct item and the incorrect one will need to be returned within 14...

days with the provided shipping label (Return Tracking: [redacted]). We apologize for the mix up and inconvenience.

As previously stated and as you can hear on the call recording, we offered to assist the customer in getting the cap he was missing. We even offered to split the cost with him for the item , paint it at no charge and ship it out for free so we are not sure how that is considered poor customer service.We were willing to take a loss to resolve it for him! We verified that the cap was shipped out in his order and there is no way for us to know what happened to it between our warehouse and his location, all we know is it was shipped. There was never any question about the amount of caps he should have received, the customer was unsure where one of the caps belonged and we were able to assist him in the placement of that cap. We made a good faith effort to resolve the issue for the customer and after his threats to blast us online we took precautions and requested he put it in writing that he would not follow thru with those threats. He decided he did not want to comply with that request therefore we cancelled the transaction for the replacement. He was charged again the $40 that was charged back on his credit card because we shipped his order complete and it was considered a fraudulent charge back.

As of right now we are still not able to issue the refund. Attached is a screen shot of the message we receive when we access the transaction. As soon as it has been cleared we will issue the refund.

There was no mistake made. The kit does fit on a 2014 Z51 as well as the Stingray. It is clearly stated on our website listing that the Z06 wheels are required and the customer stated that he looked at the listing which is why he called us on 11/12/2015. He stated in the call that he has the 19" front wheels and the 20" rear wheels. We simply cannot take back the installed items. We have attached the product information straight from the GM Performance Catalog and it clearly states that the kit is for the Z51 as well as the Stingray and states the Z51 wheels will not fit with this kit . This information was obtained directly from GM as it was the day he called to inquire about the fitment. The kit the customer purchased has upgraded carbon ceramic rotors and the kit shown in the catalog shows iron rotors however it is the same kit and dimensions.  We are willing to offer a refund in lieu of store credit however the 25% restocking fee still applies . We will NOT accept the installed items back for a return. The call recording is attached as well. Thank you,[redacted]Operations Manager

[redacted] You are in collections because you send us back used, installed and damaged parts. In addition, you e signed your name that you understood custom painted items are not refundable. Open a Revdex.com case will not remove you from collections nor will it change our clearly posted return...

policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
This company keeps focusing on the alleged damage to the item.  They could very well have damaged the item or taken pictures of another one.  I know that all I did was open it, measure it and determine that it didn't fit.  The most salient point is that had their advertisement been accurate instead of falsely stating that it fit all C6's except the Z06 and Z51.  I would not have ordered it for my Grand Sport and they wouldn't have a "damaged" item. It was only after several emails and my request for documentation of it fitting, did they admit it did not fit the Grand Sport.  They continue to deny any responsibility. I believe you should be able to believe their description and have an expectation that they are correct.  Anyway you look it, at best it's false advertisement and at worst a fraudulent attempt to extract money.  I have also asked them to provide me information wrt them returning it to me and also a contact in their legal department for my attorney to contact.   They have not responded to either request.  Much as they have refused to try and reach an agreement.