Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on March 28, 2015 by submitting a down payment and a signed...
enrollment agreement.
The Distance Education and Training Council located in Washington D.C. nationally accredits Penn Foster High School. In addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary Schools. Penn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools. As we are accredited, [redacted] should have no issue with our Diploma.
[redacted]’s signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and technology fees. According to our records, [redacted] contacted us on April 16, 2015 in regards to cancelling his account stating he needed a new laptop and we deferred three months of payments to help him financially until he was able to obtain a new laptop. At that time, [redacted] was on a bi-weekly payment of $34.50 which declined on April 13, 2015 and was set to retry April 17, 2015. We were unable to cancel that payment as it was already in the process of clearing with the bank. We need at least 48 hours notice to stop a payment in the system. [redacted] would have owed his liability even if the account was cancelled April 16, 2015 per his signed enrollment agreement.
In addition, on June 8, 2015 I tried to contact [redacted] as he left a voicemail with me from June 7, 2015. I was forced to leave a message as there was no answer at the number provided.
As a courtesy, I have waived [redacted]’s cancellation terms of $214.50, cancelling his account with no further financial obligations. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me at ###-###-####.
I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our Dental Assistant Career Diploma Program on January 10, 2015 by submitting a down payment...
and a signed enrollment agreement.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] signed enrollment agreement. [redacted] completed fifty-six percent of her exams; therefore, she owes the full tuition balance.
According to our records, [redacted] inquired about the additional exmas being covered on March 18, 2015. [redacted] was advised that the call was pulled and there was no mention of any alternative exams being covered by Penn Foster as this is not something we offer. [redacted] signed enrollment agreement states “Please review your state board requirements that are applicable to your field of study. State boards may impose a variety of different requirements. These requirements vary from state to state.” It is the student’s responsibility to research what is required for their state as that varies by state. I apologize for any inconvenience this may have caused.
As a courtesy, I have cancelled [redacted] account only charging her for the tuition completed and the registration fee. [redacted] balance was reduced from $634.00 to $245.00. [redacted] will remain on automatic payments until the balance has been met. Should [redacted] want to be removed from the automatic payment and send a check, she may do so by calling Student Care at ###-###-####.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: It's very deceptive that you can cancel a service but then must say you would like to cancel payment for that service as well. Customer blaming is a poor business practice. I want the refund for the unauthorized amount withdrawn from my account on 10/1/16. I'm not even asking for the overdraft fees I had to pay back.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled into the High School Diploma Program on September 21st, 2010 by submitting a down payment and a signed enrollment...
agreement. [redacted] was offered a discount and made his final payment on January 12th, 2017 via [redacted]. On that same day [redacted] was advised we do allow clearing periods for payments. When a student’s final payment is made we allow a clearing time before Graduation documents are sent out. Credit and debit cards have a 10 day clearing period. The following methods have a 28 day clearing period: ACH, Checking/Savings, Money Orders, and [redacted]. On January 12th 2017 we advised a callback would be put in to speak to Andrew’s Superior. Two phone calls were made but you could not be reached. A voicemail was left as well on the 12th. Once the payment fully clears the Graduation documents will be printed and mailed. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Complainant Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted]’s son, [redacted] enrolled in our High School...
Diploma on August 24, 2014 by submitting a down payment and a signed enrollment agreement. We are required by law to refund the amount the same method of payment that was paid. Since [redacted] paid via check and credit card, the refund paid with the credit card would need to go back to the credit card first, then the remaining amount as a check. [redacted] called February 19, 2016 to cancel her son, [redacted]’s account and unfortunately the account was cancelled incorrectly. Due to this error, the refund was not processed. [redacted] called in March 24, 2016 to inquire about her refund check and the error was found at that time and the account was corrected. Unfortunately, it was missed that [redacted] made one payment with a credit card, which stopped the refund check from printing as the refund needs to back the same method of payment. On March 29, 2016, the refund was processed for the $25.00 credit card payment back to credit card ending in 6972. Lastly, on March 31, 2016 the account was cancelled for the remaining refund of $452.25. On May 20, 2016 [redacted] called as she still did not receive her refund check. At that time, I had the account reinstated and cancelled again, to try and generate the check to print. I followed up with our Accounting department to ensure that this would print, and today, June 6, 2016 the check finally printed. I attempted to contact [redacted] June 6, 2016 to advise her of this, however I was unable to reach her. As a courtesy, the check was sent [redacted] overnight, June 6, 2016 with tracking number [redacted]. I sincerely apologize for the series of unfortunate events both system and human error. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
This is the second time the school is causing unnecessary stress. I sent an [redacted] money order in the amount of $5.00 towards my tuition on 3 okt. 2016 mailed on same day and it has not been posted as of today 11 okt 2016. I believe this is intentional of the payment processing center in Massachusetts and it is upsetting. I informed the accounting department of the school and also my instructor. All of my payment[s] need to be applied onto my student account. Disturbance in my studies. If this continues I may be suing for my full tuition civil court when I complete my studies. thank you, [redacted] student #[redacted]TranslateDesired Resolution / OutcomeDesired Resolution: Billing AdjustmentBilling AdjustmentselectDesired Outcome: The school needs to apply my tuition payment[s] and/or training payments currently and in the future onto my student account cordially and in a professional manner with dignity.
[redacted]
[redacted]
*
[redacted] I welcome the opportunity to address [redacted] concerns. [redacted] enrolled into our Certified Personal Trainer Diploma Program on...
December 16th 2016 by submitting a down payment and a signed enrollment agreement. On March 19th, 2017 [redacted] submitted an email to Penn Foster stating she needed to withdraw from her program and asked “How do I go about doing this”. The email was responded to on March 20th, 2017 by Penn Foster stating to call in to cancel out the account that the representative would not be able to cancel [redacted] via email. In order to understand the cancelation terms per the enrollment agreement [redacted] would have been asked to speak with a Penn Foster representative. [redacted] account was still open, due to not receiving a phone call, or reply back to the email we sent. ( I will attach a copy of the email ) On June 30th, 2017 Penn Foster did receive a second request from [redacted] to cancel the account. The account was then canceled without a phone call in due to directly stating to cancel. The liability per the enrollment agreement was then provided by email to [redacted]. The last payment [redacted] made was on February 22nd, 2017. Due to consecutive arrears the account was turned over to the [redacted] agency. As a courtesy I am having the account removed from the collection agency and having the account closed out without a liability owed. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]
Sincerely, Andrew K[redacted]
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
Date: August 21, 2015
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program...
on March 8, 2015 by submitting a down payment and a signed enrollment agreement.
[redacted]’s signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and technology/shipping fees. According to our records, [redacted] contacted us on April 6, 2015 in regards to cancelling her account however, we offered her a three month deferment on her payments and her account would remain open. [redacted] accepted the offer and she would not have a payment due until August 5, 2015.
Penn Foster’s deferment policy states that representatives are empowered to grant students a one month deferment, not to exceed three months in a 12 month time period. On April 6, 2015, [redacted] was granted the maximum deferment allowed of three months and was notified payments would resume on August 5, 2015. On August 5, 2015, Penn Foster attempted to withdraw one payment of $39.00 from [redacted]’s bank account. That payment was declined by the bank and [redacted]’s account was taken off of the automatic payment plan. We have not receive a payment from [redacted] since April 5, 2015.
As a courtesy, I have waived [redacted]’s cancellation terms of $187.00, cancelling her account with no further financial obligations. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me at ###-###-####.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:There were no "shipping charges", as this was entirely a digital experience. The only modules I was able to complete were related to learning their online system, how to use the forums, submit work, etc. If I had been aware of the fact that the training modules were out of date/ unable to be completed with the currently available software, I would not have completed any at all.I received the partial reimbursement but still wish to have the remainder refunded as well. I did not receive the service I signed up for and should not have to pay a partial tuition considering the details of this case.Regards,
[redacted]
[redacted]
[redacted]
[redacted]
* To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our Pharmacy...
Technician Diploma Program on June 8th, 2016 by submitting a down payment and a signed enrollment agreement. [redacted] was the site [redacted] requested for her externship site. [redacted] did have an issue placing students toward the end of the year in 2016, which did cause a delay. As of February 1st 2017, I did speak with [redacted] to discuss her options. [redacted] was able to offer a placement now but after conversing with [redacted] she requested to cancel. Due to the delay with the externship site I did close the account out as is. There would no longer be a balance due per the agreement with [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Care Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Date Filed: 6/27/2017 8:40 AMdate of complaint 27617 harassmentobstruction studiesincorrect portalI came to [redacted] site Gulf to Bay Fl on 21617 log in 800 am and took my exam III car reservations [redacted] test day 21617 log in 830- 1130 am 3 hours complete test submitted [redacted] 21617every day the [redacted] system gives a different test result of 64 and immediate re-take of 79 thus as my instructor specified total 65 passing score. I asked for high score of 79 however both tests were taken on 21617. The test date on portal needs to be changed correctly to matchmy tests results to correlate to 21617. Any other date is falsified. student [redacted]. I am asking for adjustment of payment student portalfor the harassmentdegrading of my studiesobstruction studies collection agency while in exam finals. student [redacted]Desired Resolution / OutcomeDesired Resolution: Correction to a credit reportDesired Outcome: billing adjustments to my student tuition portal for the harassmentobstruction of my studies during the time that I am in my final exams towards my dipoloma. 200.00 two hundred dollars to be adjusted on my total balance tuition. to be filed at criminal court. all tests are tobe graded by hand sent by fax or by certified mail. student [redacted]. end
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
Date: June 26, 2015
To Whom It May Concern:
As previously stated, no school guarantees to accept another schools credits. However, as a courtesy, we will refund the entire tuition paid to us. A check in the amount of $3,995.00 was mailed to [redacted] on Thursday via [redacted] with tracking number [redacted].
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
* To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. On May 5th 2014 [redacted] enrolled in our High School Diploma Program by submitting a down payment and a...
signed enrollment agreement. Penn Foster High School is licensed by the Pennsylvania State Board of Private Licensed Schools. Penn Foster High School is nationally accredited by the Distance Education Accrediting Commission also nationally accredited by AdvancED. Penn Foster is regionally accredited by the Commission on Secondary Schools of the Middle States Association of Colleges and Schools. No form of accreditation guarantees that any learning institution will accept credits from any school as transfer credits. Applying to any post-secondary school, students should check with that school to learn more about their acceptance policies. I have included a link to a sampling of schools that have accepted our High School Diploma. [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]
Sincerely, Andrew K[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have received the check just as the School representative promised. She was very polite and spoke english intelligibly. Everything seems to be in order, and the refund amount is satisfactory.
I appreciate the quick response and resolution.Thank you,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Accounting Associates Degree on October 3, 2013 by submitting a down payment...
and a signed enrollment agreement. Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping fee. This is stated on [redacted]’s signed enrollment agreement. [redacted] completed forty-four percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned. Students who neglect to make their monthly payments are placed in an outside agency. The last payment we received from [redacted] was on September 30, 2014; as a result, she was placed in the outside agency. As a courtesy, I have removed [redacted] from the outside agency and cancelled her account with no further financial obligation. [redacted]’s credit report will be amended within sixty days. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Tell us why here... Revdex.com Case Number: [redacted]Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Business Management Bachelor Degree Program on March 24, 2016 by submitting a...
signed enrollment agreement and a down payment. The enrollment form [redacted] signed includes the following disclosure: “By signing this Enrollment Form, you acknowledge that you have received, read, understood, and agree to be bound by the terms and conditions on all pages of this agreement (including, without limitation, the credit disclosures), as well as any information pertaining to this program provided on our website.” The following information is provided on our website regarding the accreditation of our degree programs: “Penn Foster College is nationally accredited. This form of accreditation means that Penn Foster has met the high standards required by the Distance Education Accrediting Commission (DEAC) in Washington, D.C. The Distance Education Accrediting Commission is listed by the U.S. Department of Education as a nationally recognized accrediting agency. We operate with the highest level of integrity, so our graduates can benefit from an accredited education. The Distance Education Accrediting Commission is also a recognized member of the Council for Higher Education Accreditation (CHEA). We also encourage our students to visit the [redacted] website with the following statement: “The American Council on Education's College Credit Recommendation Service ([redacted]) has evaluated and recommended college credit for many Penn Foster College courses. The American Council on Education, the major coordinating body for all the nation's higher education institutions, seeks to provide leadership and a unifying voice on key higher education issues and to influence public policy through advocacy, research, and program initiatives. Over 2,000 schools consider [redacted] recommendations for transfer to their degree programs. For more information, visit the [redacted] website.” [redacted] completed five full semesters and completed sixty percent of the sixth semester. She carried over a balance of $2945.25 from previous semesters. Her account has been cancelled with liability for lessons taken and applicable fees. She may contact [redacted] at ###-###-#### regarding the balance owed on her account. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M[redacted]Student Advocate Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. According to our records, [redacted] enrolled our Criminal Justice Associates Degree on March 5, 2014 by submitting...
a down payment and a signed enrollment agreement.
Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card. According to our records, we have not received this information. [redacted] needs to submit that information and we would process an investigation and determine whether she enrolled with us.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[redacted]
I called Penn Foster and kept up with them on a monthly basis. I told them that I will be able to make payments. They wanted me to pay 84.00 to get back into school. I told them that my son had started college and I will start making payments again. And the last thing I know, they sent my payments to a collection agency. I was only 2 months behind. I tried to make a partial payment and they said that I couldn't. Now this month I am able to make payments, but I stiil can't go to school until I make the full payments. I also have my high school transcript so that the payments can be much smaller than the actual payments, they decline to add them to my account.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on March 28, 2015 by submitting a down payment and a signed...
enrollment agreement.
The Distance Education and Training Council located in Washington D.C. nationally accredits Penn Foster High School. In addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary Schools. Penn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools. As we are accredited, [redacted] should have no issue with our Diploma.
[redacted]’s signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and technology fees. According to our records, [redacted] contacted us on April 16, 2015 in regards to cancelling his account stating he needed a new laptop and we deferred three months of payments to help him financially until he was able to obtain a new laptop. At that time, [redacted] was on a bi-weekly payment of $34.50 which declined on April 13, 2015 and was set to retry April 17, 2015. We were unable to cancel that payment as it was already in the process of clearing with the bank. We need at least 48 hours notice to stop a payment in the system. [redacted] would have owed his liability even if the account was cancelled April 16, 2015 per his signed enrollment agreement.
In addition, on June 8, 2015 I tried to contact [redacted] as he left a voicemail with me from June 7, 2015. I was forced to leave a message as there was no answer at the number provided.
As a courtesy, I have waived [redacted]’s cancellation terms of $214.50, cancelling his account with no further financial obligations. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our Dental Assistant Career Diploma Program on January 10, 2015 by submitting a down payment...
and a signed enrollment agreement.
Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] signed enrollment agreement. [redacted] completed fifty-six percent of her exams; therefore, she owes the full tuition balance.
According to our records, [redacted] inquired about the additional exmas being covered on March 18, 2015. [redacted] was advised that the call was pulled and there was no mention of any alternative exams being covered by Penn Foster as this is not something we offer. [redacted] signed enrollment agreement states “Please review your state board requirements that are applicable to your field of study. State boards may impose a variety of different requirements. These requirements vary from state to state.” It is the student’s responsibility to research what is required for their state as that varies by state. I apologize for any inconvenience this may have caused.
As a courtesy, I have cancelled [redacted] account only charging her for the tuition completed and the registration fee. [redacted] balance was reduced from $634.00 to $245.00. [redacted] will remain on automatic payments until the balance has been met. Should [redacted] want to be removed from the automatic payment and send a check, she may do so by calling Student Care at ###-###-####.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: It's very deceptive that you can cancel a service but then must say you would like to cancel payment for that service as well. Customer blaming is a poor business practice. I want the refund for the unauthorized amount withdrawn from my account on 10/1/16. I'm not even asking for the overdraft fees I had to pay back.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled into the High School Diploma Program on September 21st, 2010 by submitting a down payment and a signed enrollment...
agreement. [redacted] was offered a discount and made his final payment on January 12th, 2017 via [redacted]. On that same day [redacted] was advised we do allow clearing periods for payments. When a student’s final payment is made we allow a clearing time before Graduation documents are sent out. Credit and debit cards have a 10 day clearing period. The following methods have a 28 day clearing period: ACH, Checking/Savings, Money Orders, and [redacted]. On January 12th 2017 we advised a callback would be put in to speak to Andrew’s Superior. Two phone calls were made but you could not be reached. A voicemail was left as well on the 12th. Once the payment fully clears the Graduation documents will be printed and mailed. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Complainant Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted]’s son, [redacted] enrolled in our High School...
Diploma on August 24, 2014 by submitting a down payment and a signed enrollment agreement. We are required by law to refund the amount the same method of payment that was paid. Since [redacted] paid via check and credit card, the refund paid with the credit card would need to go back to the credit card first, then the remaining amount as a check. [redacted] called February 19, 2016 to cancel her son, [redacted]’s account and unfortunately the account was cancelled incorrectly. Due to this error, the refund was not processed. [redacted] called in March 24, 2016 to inquire about her refund check and the error was found at that time and the account was corrected. Unfortunately, it was missed that [redacted] made one payment with a credit card, which stopped the refund check from printing as the refund needs to back the same method of payment. On March 29, 2016, the refund was processed for the $25.00 credit card payment back to credit card ending in 6972. Lastly, on March 31, 2016 the account was cancelled for the remaining refund of $452.25. On May 20, 2016 [redacted] called as she still did not receive her refund check. At that time, I had the account reinstated and cancelled again, to try and generate the check to print. I followed up with our Accounting department to ensure that this would print, and today, June 6, 2016 the check finally printed. I attempted to contact [redacted] June 6, 2016 to advise her of this, however I was unable to reach her. As a courtesy, the check was sent [redacted] overnight, June 6, 2016 with tracking number [redacted]. I sincerely apologize for the series of unfortunate events both system and human error. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
This is the second time the school is causing unnecessary stress. I sent an [redacted] money order in the amount of $5.00 towards my tuition on 3 okt. 2016 mailed on same day and it has not been posted as of today 11 okt 2016. I believe this is intentional of the payment processing center in Massachusetts and it is upsetting. I informed the accounting department of the school and also my instructor. All of my payment[s] need to be applied onto my student account. Disturbance in my studies. If this continues I may be suing for my full tuition civil court when I complete my studies. thank you, [redacted] student #[redacted]TranslateDesired Resolution / OutcomeDesired Resolution: Billing AdjustmentBilling AdjustmentselectDesired Outcome: The school needs to apply my tuition payment[s] and/or training payments currently and in the future onto my student account cordially and in a professional manner with dignity.
[redacted]
[redacted]
*
[redacted] I welcome the opportunity to address [redacted] concerns. [redacted] enrolled into our Certified Personal Trainer Diploma Program on...
December 16th 2016 by submitting a down payment and a signed enrollment agreement. On March 19th, 2017 [redacted] submitted an email to Penn Foster stating she needed to withdraw from her program and asked “How do I go about doing this”. The email was responded to on March 20th, 2017 by Penn Foster stating to call in to cancel out the account that the representative would not be able to cancel [redacted] via email. In order to understand the cancelation terms per the enrollment agreement [redacted] would have been asked to speak with a Penn Foster representative. [redacted] account was still open, due to not receiving a phone call, or reply back to the email we sent. ( I will attach a copy of the email ) On June 30th, 2017 Penn Foster did receive a second request from [redacted] to cancel the account. The account was then canceled without a phone call in due to directly stating to cancel. The liability per the enrollment agreement was then provided by email to [redacted]. The last payment [redacted] made was on February 22nd, 2017. Due to consecutive arrears the account was turned over to the [redacted] agency. As a courtesy I am having the account removed from the collection agency and having the account closed out without a liability owed. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]
Sincerely, Andrew K[redacted]
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
Date: August 21, 2015
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program...
on March 8, 2015 by submitting a down payment and a signed enrollment agreement.
[redacted]’s signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and technology/shipping fees. According to our records, [redacted] contacted us on April 6, 2015 in regards to cancelling her account however, we offered her a three month deferment on her payments and her account would remain open. [redacted] accepted the offer and she would not have a payment due until August 5, 2015.
Penn Foster’s deferment policy states that representatives are empowered to grant students a one month deferment, not to exceed three months in a 12 month time period. On April 6, 2015, [redacted] was granted the maximum deferment allowed of three months and was notified payments would resume on August 5, 2015. On August 5, 2015, Penn Foster attempted to withdraw one payment of $39.00 from [redacted]’s bank account. That payment was declined by the bank and [redacted]’s account was taken off of the automatic payment plan. We have not receive a payment from [redacted] since April 5, 2015.
As a courtesy, I have waived [redacted]’s cancellation terms of $187.00, cancelling her account with no further financial obligations. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:There were no "shipping charges", as this was entirely a digital experience. The only modules I was able to complete were related to learning their online system, how to use the forums, submit work, etc. If I had been aware of the fact that the training modules were out of date/ unable to be completed with the currently available software, I would not have completed any at all.I received the partial reimbursement but still wish to have the remainder refunded as well. I did not receive the service I signed up for and should not have to pay a partial tuition considering the details of this case.Regards,
[redacted]
[redacted]
[redacted]
[redacted]
* To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our Pharmacy...
Technician Diploma Program on June 8th, 2016 by submitting a down payment and a signed enrollment agreement. [redacted] was the site [redacted] requested for her externship site. [redacted] did have an issue placing students toward the end of the year in 2016, which did cause a delay. As of February 1st 2017, I did speak with [redacted] to discuss her options. [redacted] was able to offer a placement now but after conversing with [redacted] she requested to cancel. Due to the delay with the externship site I did close the account out as is. There would no longer be a balance due per the agreement with [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Care Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Date Filed: 6/27/2017 8:40 AMdate of complaint 27617 harassmentobstruction studiesincorrect portalI came to [redacted] site Gulf to Bay Fl on 21617 log in 800 am and took my exam III car reservations [redacted] test day 21617 log in 830- 1130 am 3 hours complete test submitted [redacted] 21617every day the [redacted] system gives a different test result of 64 and immediate re-take of 79 thus as my instructor specified total 65 passing score. I asked for high score of 79 however both tests were taken on 21617. The test date on portal needs to be changed correctly to matchmy tests results to correlate to 21617. Any other date is falsified. student [redacted]. I am asking for adjustment of payment student portalfor the harassmentdegrading of my studiesobstruction studies collection agency while in exam finals. student [redacted]Desired Resolution / OutcomeDesired Resolution: Correction to a credit reportDesired Outcome: billing adjustments to my student tuition portal for the harassmentobstruction of my studies during the time that I am in my final exams towards my dipoloma. 200.00 two hundred dollars to be adjusted on my total balance tuition. to be filed at criminal court. all tests are tobe graded by hand sent by fax or by certified mail. student [redacted]. end
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
Date: June 26, 2015
To Whom It May Concern:
As previously stated, no school guarantees to accept another schools credits. However, as a courtesy, we will refund the entire tuition paid to us. A check in the amount of $3,995.00 was mailed to [redacted] on Thursday via [redacted] with tracking number [redacted].
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
* To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. On May 5th 2014 [redacted] enrolled in our High School Diploma Program by submitting a down payment and a...
signed enrollment agreement. Penn Foster High School is licensed by the Pennsylvania State Board of Private Licensed Schools. Penn Foster High School is nationally accredited by the Distance Education Accrediting Commission also nationally accredited by AdvancED. Penn Foster is regionally accredited by the Commission on Secondary Schools of the Middle States Association of Colleges and Schools. No form of accreditation guarantees that any learning institution will accept credits from any school as transfer credits. Applying to any post-secondary school, students should check with that school to learn more about their acceptance policies. I have included a link to a sampling of schools that have accepted our High School Diploma. [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]
Sincerely, Andrew K[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have received the check just as the School representative promised. She was very polite and spoke english intelligibly. Everything seems to be in order, and the refund amount is satisfactory.
I appreciate the quick response and resolution.Thank you,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Accounting Associates Degree on October 3, 2013 by submitting a down payment...
and a signed enrollment agreement. Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping fee. This is stated on [redacted]’s signed enrollment agreement. [redacted] completed forty-four percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentioned. Students who neglect to make their monthly payments are placed in an outside agency. The last payment we received from [redacted] was on September 30, 2014; as a result, she was placed in the outside agency. As a courtesy, I have removed [redacted] from the outside agency and cancelled her account with no further financial obligation. [redacted]’s credit report will be amended within sixty days. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Tell us why here... Revdex.com Case Number: [redacted]Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Business Management Bachelor Degree Program on March 24, 2016 by submitting a...
signed enrollment agreement and a down payment. The enrollment form [redacted] signed includes the following disclosure: “By signing this Enrollment Form, you acknowledge that you have received, read, understood, and agree to be bound by the terms and conditions on all pages of this agreement (including, without limitation, the credit disclosures), as well as any information pertaining to this program provided on our website.” The following information is provided on our website regarding the accreditation of our degree programs: “Penn Foster College is nationally accredited. This form of accreditation means that Penn Foster has met the high standards required by the Distance Education Accrediting Commission (DEAC) in Washington, D.C. The Distance Education Accrediting Commission is listed by the U.S. Department of Education as a nationally recognized accrediting agency. We operate with the highest level of integrity, so our graduates can benefit from an accredited education. The Distance Education Accrediting Commission is also a recognized member of the Council for Higher Education Accreditation (CHEA). We also encourage our students to visit the [redacted] website with the following statement: “The American Council on Education's College Credit Recommendation Service ([redacted]) has evaluated and recommended college credit for many Penn Foster College courses. The American Council on Education, the major coordinating body for all the nation's higher education institutions, seeks to provide leadership and a unifying voice on key higher education issues and to influence public policy through advocacy, research, and program initiatives. Over 2,000 schools consider [redacted] recommendations for transfer to their degree programs. For more information, visit the [redacted] website.” [redacted] completed five full semesters and completed sixty percent of the sixth semester. She carried over a balance of $2945.25 from previous semesters. Her account has been cancelled with liability for lessons taken and applicable fees. She may contact [redacted] at ###-###-#### regarding the balance owed on her account. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M[redacted]Student Advocate Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. According to our records, [redacted] enrolled our Criminal Justice Associates Degree on March 5, 2014 by submitting...
a down payment and a signed enrollment agreement.
Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card. According to our records, we have not received this information. [redacted] needs to submit that information and we would process an investigation and determine whether she enrolled with us.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[redacted]
I called Penn Foster and kept up with them on a monthly basis. I told them that I will be able to make payments. They wanted me to pay 84.00 to get back into school. I told them that my son had started college and I will start making payments again. And the last thing I know, they sent my payments to a collection agency. I was only 2 months behind. I tried to make a partial payment and they said that I couldn't. Now this month I am able to make payments, but I stiil can't go to school until I make the full payments. I also have my high school transcript so that the payments can be much smaller than the actual payments, they decline to add them to my account.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]