Revdex.com Case Number: [redacted] Complainant Name: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] is not a student with Penn Foster, her daughter, [redacted] is. ...
[redacted] is not financially responsible for her daughters account as we have someone else listed as the guarantor. However, since [redacted] stated she no longer lives there, we stopped any further letters being sent to the address on file. In addition, we contacted the outside agency to halt all letters being mailed to the address on file. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. We did try to reach [redacted] by telephone and left a voicemail requesting he contact us with additional...
information. We also emailed him on September 21, 2016 at the email address provided and the email was returned as undeliverable. We did locate the student record [redacted] was inquiring about. However, [redacted] is not the student and we do not have a signed privacy release giving us permission to speak to a third party. Currently we abide by the Family Educational Rights and Privacy Act (FERPA), which provides schools guidelines for the release of records and information. This a Federal law that protects the privacy of student education records. In order for us to address his concerns, [redacted] would have to have the student in question contact us directly. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address Ms. [redacted]’s concerns. Ms. [redacted] enrolled in our Medical Assistant Associate Degree on September 16, 2010 by submitting a down payment and a...
signed enrollment agreement.
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping fees. This is stated on Ms. [redacted]’s signed enrollment agreement. Since Ms. [redacted] completed seventeen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned.
As a courtesy, I have cancelled Ms. [redacted]’s account with no further financial obligations.
In addition, Ms. [redacted] enrolled in our Early Childhood Education Associates Degree on February 5, 2016 by submitting a down payment and a signed enrollment agreement. This enrollment has been re-instated and Ms. [redacted] can continue with her enrollment in the Early Childhood Education Associates Degree. Ms. [redacted] will continue her automatic monthly payments of $54.00 due on the 24th of the month with her mastercard.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. On March 8th, 2016 [redacted] enrolled online in our High School Diploma Program by submitting a down payment and a signed enrollment...
agreement. [redacted] also created a student login that day on our portal. Information by mail or online is free. Penn Foster does not charge for information. After reviewing the account and noticing [redacted] did not take any exams, I am having the account removed from the ARS Collection Agency as of July 25th, 2017. I will also have the account closed out without a balance. A cancelation letter stating nothing is due or owed will be mailed out. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: The first transcript sent via [redacted] was received by [redacted] on 11/6/17. The tracking information for that transcript was [redacted]. The last transcript sent to [redacted] was noted by USPS as unable to deliver on 11/21/17, however it was delivered on 11/29/17 at the address provided to Penn Foster. The USPS tracking number was [redacted]. A refund will not be issues to [redacted] as his account is still in an open status, and is liable for the work that has been completed. If [redacted] decides to close the account out completely, there would be a liability due of $354.25. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator.
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on May 17, 2012 by submitting a down payment and a signed enrollment agreement.
According to...
our records, [redacted] has been calling since April 21, 2015 inquiring if we received her alternate exam. Unfortunately, we did not receive the exam until May 8, 2015. [redacted] was called by Brian B[redacted] on May 8, 2015 to advise that we have received it and we will have it graded shortly. As of May 12, 2015 [redacted]’s alternate exam was graded and she is a High School Graduate.
As a courtesy, I have ordered [redacted] a duplicate diploma and will expedite to her at no charge. [redacted] will receive her duplicate diploma by May 18, 2015. [redacted]’s original diploma and transcripts will be sent regular mail and she will receive them within 10 days. I apologize for any inconvenience this may have caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Tell us why here... Revdex.com Case Number: [redacted]Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. Our records show [redacted] enrolled in our Business Management B.S. Degree Program on November 20, 2015 by...
submitting a signed enrollment agreement and a down payment. [redacted] completed both the first and second semesters. An evaluation was completed on November 24, 2015 from a previous program [redacted] attended ([redacted]) along with an official transcript she submitted from [redacted] Community College. [redacted] received a monetary adjustment for transfer credits for both semesters, $316.00 for semester one and $948.00 for semester two. The current balance of $1036.98 is for both semester one and two. Upon completion of semester one a balance of $788.00 was rolled into the tuition for semester two. Our records indicate that [redacted] contacted us on November 25, 2015 regarding textbooks for her courses. She contacted us again on January 11, 2016 regarding payments and also to request her next semester application. [redacted] provided us with proof of high school education from First Coast High School in Jacksonville, FL. [redacted] contacted us again on February 16, 2016 regarding a failed subject. Our records show that she did not contact us at any time regarding submitting an ADA form along with medical documentation for special accommodations. [redacted] indicated in her complaint that she did not enroll in this program. In that case we would need a notarized statement from [redacted] along with a copy of her driver’s license or state ID card and social security card (optional). If she has filed a police report for identity fraud we would need a copy of that as well. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M[redacted]Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: As previously stated, the Distance Education and Training Council located in Washington D.C. nationally accredits Penn Foster High School. In addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary Schools. Penn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools. Penn Foster was accredited during the time [redacted] attended, and graduated our program. I have attached supporting accreditation certificate information. Since we did not lose our accreditation, [redacted] was awarded an accredited High School diploma. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to
address [redacted]’s concerns. [redacted] enrolled in our Professional Locksmithing
Career Diploma Program on November 6, 2015 by...
submitting a down payment and a
signed enrollment agreement.
Unfortunately, the materials
and equipment necessary for [redacted] to complete a practical exercise in his
second module of the course have been on backorder since early November. When an item is on backorder it can take Penn
Foster up to four to five weeks for us to receive new material. We have recently received all equipment for
this module. I have ordered the
materials and have requested we expedite this shipment for [redacted].
As a courtesy and to avoid
further frustration for [redacted], I have also shipped all of the remaining
course work and will mark each shipment to be sent expedited shipping. I have also extended [redacted]’s study time
expiration date, giving [redacted] an additional two months to complete the
program, make his new expiration date January 5, 2017. I sincerely apologize for any inconvenience
this has caused.
Penn Foster is devoted to the
educational advancement and satisfaction of all our students. If you have any
further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[redacted]@pennfoster.edu
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Medical Billing and Coding Career Diploma Program on June...
22, 2015 by submitting a down payment and a signed enrollment agreement. [redacted]’s signed enrollment agreement states that he signed up for our automatic payment plan, authorizing us to pull payments once a month using the card ending in [redacted]. According to our records, the first payment that was supposed to be drafted from the autopay was declined. At that time the autopay was removed and [redacted] made good on that payment later in the month. When [redacted] went online to make his payment for August 21, 2015 he clicked “YES” to be put back on autopay. [redacted] went online the day before the payment was due and made payment via [redacted] each month so no payments were taken with the card ending in [redacted] as payment was made prior day. When [redacted] didn’t make the payment that was due July 25, 2016 early, the autopay kicked in and drafted the monthly payment. As [redacted] made the payment, he made a payment that was not necessary as the payment already drafted. According to our records, we already processed a refund of $59.00 to card ending in [redacted] on August 5, 2016. I tried to contact [redacted] on July 27, 2016 via phone and email to address his concerns but was unable to reach him. As a courtesy, I have removed the balance on [redacted]’s account, $172.00 giving him an additional $31.00 discount on top of the $141.00 discount for being set up on automatic payments. I apologize for any inconvenience this may have caused [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: As previously stated, [redacted] enrolled in our Undergraduate Certificate in General Studies Degree Program on August 10, 2015 by submitting a down payment and a signed enrollment agreement. I have included attachments of the program outline, student enrollment agreement, and a print out of [redacted]’s My Courses page. All attachments show that she enrolled in the Undergraduate Certificate in General Studies Degree Program. In addition, none of the classes that [redacted] took were medical related. We received an email on May 5, 2016 from [redacted] in which she inquired upon completion of her program if her certificate would state “Medical Assistant or something else”. We sent two follow up emails on May 5, 2016 stating she was enrolled in the Undergraduate Certificate in General Studies and had three semesters to complete in the Medical Assistant in order to graduate. Furthermore, [redacted] sent emails on May 16, 2016 and May 22, 2016 and did not mention once that she was enrolled in the wrong program. Both emails only addressed concerns in regards to time for exam grading and when proctor exams would be sent. On July 7, 2016 [redacted] sent an email inquiring how much it would cost her to enroll in the Administrative Medical Assistant program, the program she is stating she thought she already completed. Upon the preponderance of information, [redacted] was well aware of what program she was in. As an extended courtesy, I will extend the $50.00 discount to $100.00, however no other offers will be provided. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
[redacted]
[redacted]
I am rejecting this response because: I will not be sending any documentation to this company as I fear that my personal information will be linked with this fictitious account.
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. According to our records, [redacted] enrolled in our Dressmaking and Design Career Diploma Program...
on February 15, 2012 by submitting a down payment and a signed enrollment agreement. However, on February 22, 2012 [redacted]’s payment was returned by her bank as unpaid. Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card. According to our records, we have not received the documentation despite [redacted]’s claims. As a courtesy, we have removed [redacted] from the outside agency and cancelled the program with no further financial obligations. [redacted]’s credit report will be amended within thirty to sixty days. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
After a conversation with [redacted] on November 20, 2015, it was determined that Penn Foster will issue [redacted] a refund check in the amount of $142.00.
Per policy, a refund check will not be issued until 28 days after the
last payment on the account has cleared.
On December 21, 2015, after
speaking with Penn Foster’s accounting department, I advised [redacted] that her
refund check would be mailed the following week, the week of December 28, 2015. Unfortunately, due to the holidays, refund
checks were not issued or mailed out that week.
Penn Foster has issued all
refund checks this week. [redacted] check
for $142.00 has been mailed out via [redacted] on Friday January 8, 2016. The tracking number for this refund check is [redacted] [redacted] [redacted].
If you have any further
questions, please contact me directly at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’ concerns. Ms. [redacted] enrolled in our ABC Certified...
Wedding Planner program on July 11. 2017 by submitting a down payment and a signed enrollment agreement. When Penn Foster went to cancel out Ms. [redacted] account, her autopay savings was added back in error and was reapplied to the liability. This did lower the amount of Ms. [redacted]’ eligible refund. On January 18, 2018 I correctly closed out the account to issue a refund check of $6.50. This can take a few weeks to be printed and mailed out. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address Mr. [redacted]’s concerns. Mr. [redacted] enrolled in our Computer Support Technician Career Diploma on October 20,...
2013 by submitting a down payment and a signed enrollment agreement.
If students cancel within five days of their signed enrollment agreement, they receive a refund of all monies paid. For students who cancel after the five day grace period and complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping fees. This is stated on Mr. [redacted]‘s signed enrollment agreement. Since Mr. [redacted] completed over fifteen percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned. According to our records, Mr. [redacted] called on November 4, 2013 to cancel the account however, he disconnected the call and the account remained opened. There have been numerous attempts to contact Mr. [redacted] to advise him of his outstanding balance. In addition, Mr. [redacted]’s account only reflects $1.00 received as the first monthly payment of $49.00 declined.
In the event a monthly payment is ten days late, a $15.00 late fee will become due. If the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on Mr. [redacted]’s signed enrollment agreement.
As a courtesy, I only charged Mr. [redacted] for the tuition completed and the registration fee, lowering his balance from $632.10 to $142.84. Mr. [redacted] can make payments to the outside agency until the remained amount has been paid. At that time, Mr. [redacted]’s credit report will be amended within thirty days.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Complainant Name: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] is not a student with Penn Foster, her daughter, [redacted] is. ...
[redacted] is not financially responsible for her daughters account as we have someone else listed as the guarantor. However, since [redacted] stated she no longer lives there, we stopped any further letters being sent to the address on file. In addition, we contacted the outside agency to halt all letters being mailed to the address on file. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. We did try to reach [redacted] by telephone and left a voicemail requesting he contact us with additional...
information. We also emailed him on September 21, 2016 at the email address provided and the email was returned as undeliverable. We did locate the student record [redacted] was inquiring about. However, [redacted] is not the student and we do not have a signed privacy release giving us permission to speak to a third party. Currently we abide by the Family Educational Rights and Privacy Act (FERPA), which provides schools guidelines for the release of records and information. This a Federal law that protects the privacy of student education records. In order for us to address his concerns, [redacted] would have to have the student in question contact us directly. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address Ms. [redacted]’s concerns. Ms. [redacted] enrolled in our Medical Assistant Associate Degree on September 16, 2010 by submitting a down payment and a...
signed enrollment agreement.
Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping fees. This is stated on Ms. [redacted]’s signed enrollment agreement. Since Ms. [redacted] completed seventeen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned.
As a courtesy, I have cancelled Ms. [redacted]’s account with no further financial obligations.
In addition, Ms. [redacted] enrolled in our Early Childhood Education Associates Degree on February 5, 2016 by submitting a down payment and a signed enrollment agreement. This enrollment has been re-instated and Ms. [redacted] can continue with her enrollment in the Early Childhood Education Associates Degree. Ms. [redacted] will continue her automatic monthly payments of $54.00 due on the 24th of the month with her mastercard.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns. On March 8th, 2016 [redacted] enrolled online in our High School Diploma Program by submitting a down payment and a signed enrollment...
agreement. [redacted] also created a student login that day on our portal. Information by mail or online is free. Penn Foster does not charge for information. After reviewing the account and noticing [redacted] did not take any exams, I am having the account removed from the ARS Collection Agency as of July 25th, 2017. I will also have the account closed out without a balance. A cancelation letter stating nothing is due or owed will be mailed out. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] [redacted] [redacted]
[redacted]
I am rejecting this response because: I never signed any documents that's not my signature
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: The first transcript sent via [redacted] was received by [redacted] on 11/6/17. The tracking information for that transcript was [redacted]. The last transcript sent to [redacted] was noted by USPS as unable to deliver on 11/21/17, however it was delivered on 11/29/17 at the address provided to Penn Foster. The USPS tracking number was [redacted]. A refund will not be issues to [redacted] as his account is still in an open status, and is liable for the work that has been completed. If [redacted] decides to close the account out completely, there would be a liability due of $354.25. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator.
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our High School Diploma Program on May 17, 2012 by submitting a down payment and a signed enrollment agreement.
According to...
our records, [redacted] has been calling since April 21, 2015 inquiring if we received her alternate exam. Unfortunately, we did not receive the exam until May 8, 2015. [redacted] was called by Brian B[redacted] on May 8, 2015 to advise that we have received it and we will have it graded shortly. As of May 12, 2015 [redacted]’s alternate exam was graded and she is a High School Graduate.
As a courtesy, I have ordered [redacted] a duplicate diploma and will expedite to her at no charge. [redacted] will receive her duplicate diploma by May 18, 2015. [redacted]’s original diploma and transcripts will be sent regular mail and she will receive them within 10 days. I apologize for any inconvenience this may have caused.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Tell us why here... Revdex.com Case Number: [redacted]Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. Our records show [redacted] enrolled in our Business Management B.S. Degree Program on November 20, 2015 by...
submitting a signed enrollment agreement and a down payment. [redacted] completed both the first and second semesters. An evaluation was completed on November 24, 2015 from a previous program [redacted] attended ([redacted]) along with an official transcript she submitted from [redacted] Community College. [redacted] received a monetary adjustment for transfer credits for both semesters, $316.00 for semester one and $948.00 for semester two. The current balance of $1036.98 is for both semester one and two. Upon completion of semester one a balance of $788.00 was rolled into the tuition for semester two. Our records indicate that [redacted] contacted us on November 25, 2015 regarding textbooks for her courses. She contacted us again on January 11, 2016 regarding payments and also to request her next semester application. [redacted] provided us with proof of high school education from First Coast High School in Jacksonville, FL. [redacted] contacted us again on February 16, 2016 regarding a failed subject. Our records show that she did not contact us at any time regarding submitting an ADA form along with medical documentation for special accommodations. [redacted] indicated in her complaint that she did not enroll in this program. In that case we would need a notarized statement from [redacted] along with a copy of her driver’s license or state ID card and social security card (optional). If she has filed a police report for identity fraud we would need a copy of that as well. If you have any further questions, please contact me directly at ###-###-####. Sincerely, Toni M[redacted]Student Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: As previously stated, the Distance Education and Training Council located in Washington D.C. nationally accredits Penn Foster High School. In addition Penn Foster High School is regionally accredited by The Middle States Commission on Secondary Schools. Penn Foster High School is licensed by The Pennsylvania State Board of Private Licensed Schools. Penn Foster was accredited during the time [redacted] attended, and graduated our program. I have attached supporting accreditation certificate information. Since we did not lose our accreditation, [redacted] was awarded an accredited High School diploma. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to
address [redacted]’s concerns. [redacted] enrolled in our Professional Locksmithing
Career Diploma Program on November 6, 2015 by...
submitting a down payment and a
signed enrollment agreement.
Unfortunately, the materials
and equipment necessary for [redacted] to complete a practical exercise in his
second module of the course have been on backorder since early November. When an item is on backorder it can take Penn
Foster up to four to five weeks for us to receive new material. We have recently received all equipment for
this module. I have ordered the
materials and have requested we expedite this shipment for [redacted].
As a courtesy and to avoid
further frustration for [redacted], I have also shipped all of the remaining
course work and will mark each shipment to be sent expedited shipping. I have also extended [redacted]’s study time
expiration date, giving [redacted] an additional two months to complete the
program, make his new expiration date January 5, 2017. I sincerely apologize for any inconvenience
this has caused.
Penn Foster is devoted to the
educational advancement and satisfaction of all our students. If you have any
further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[redacted]@pennfoster.edu
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Medical Billing and Coding Career Diploma Program on June...
22, 2015 by submitting a down payment and a signed enrollment agreement. [redacted]’s signed enrollment agreement states that he signed up for our automatic payment plan, authorizing us to pull payments once a month using the card ending in [redacted]. According to our records, the first payment that was supposed to be drafted from the autopay was declined. At that time the autopay was removed and [redacted] made good on that payment later in the month. When [redacted] went online to make his payment for August 21, 2015 he clicked “YES” to be put back on autopay. [redacted] went online the day before the payment was due and made payment via [redacted] each month so no payments were taken with the card ending in [redacted] as payment was made prior day. When [redacted] didn’t make the payment that was due July 25, 2016 early, the autopay kicked in and drafted the monthly payment. As [redacted] made the payment, he made a payment that was not necessary as the payment already drafted. According to our records, we already processed a refund of $59.00 to card ending in [redacted] on August 5, 2016. I tried to contact [redacted] on July 27, 2016 via phone and email to address his concerns but was unable to reach him. As a courtesy, I have removed the balance on [redacted]’s account, $172.00 giving him an additional $31.00 discount on top of the $141.00 discount for being set up on automatic payments. I apologize for any inconvenience this may have caused [redacted]. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: As previously stated, [redacted] enrolled in our Undergraduate Certificate in General Studies Degree Program on August 10, 2015 by submitting a down payment and a signed enrollment agreement. I have included attachments of the program outline, student enrollment agreement, and a print out of [redacted]’s My Courses page. All attachments show that she enrolled in the Undergraduate Certificate in General Studies Degree Program. In addition, none of the classes that [redacted] took were medical related. We received an email on May 5, 2016 from [redacted] in which she inquired upon completion of her program if her certificate would state “Medical Assistant or something else”. We sent two follow up emails on May 5, 2016 stating she was enrolled in the Undergraduate Certificate in General Studies and had three semesters to complete in the Medical Assistant in order to graduate. Furthermore, [redacted] sent emails on May 16, 2016 and May 22, 2016 and did not mention once that she was enrolled in the wrong program. Both emails only addressed concerns in regards to time for exam grading and when proctor exams would be sent. On July 7, 2016 [redacted] sent an email inquiring how much it would cost her to enroll in the Administrative Medical Assistant program, the program she is stating she thought she already completed. Upon the preponderance of information, [redacted] was well aware of what program she was in. As an extended courtesy, I will extend the $50.00 discount to $100.00, however no other offers will be provided. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
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[redacted]
I am rejecting this response because: I will not be sending any documentation to this company as I fear that my personal information will be linked with this fictitious account.
[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. According to our records, [redacted] enrolled in our Dressmaking and Design Career Diploma Program...
on February 15, 2012 by submitting a down payment and a signed enrollment agreement. However, on February 22, 2012 [redacted]’s payment was returned by her bank as unpaid. Our enrollment dispute policy states individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card. According to our records, we have not received the documentation despite [redacted]’s claims. As a courtesy, we have removed [redacted] from the outside agency and cancelled the program with no further financial obligations. [redacted]’s credit report will be amended within thirty to sixty days. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
After a conversation with [redacted] on November 20, 2015, it was determined that Penn Foster will issue [redacted] a refund check in the amount of $142.00.
Per policy, a refund check will not be issued until 28 days after the
last payment on the account has cleared.
On December 21, 2015, after
speaking with Penn Foster’s accounting department, I advised [redacted] that her
refund check would be mailed the following week, the week of December 28, 2015. Unfortunately, due to the holidays, refund
checks were not issued or mailed out that week.
Penn Foster has issued all
refund checks this week. [redacted] check
for $142.00 has been mailed out via [redacted] on Friday January 8, 2016. The tracking number for this refund check is [redacted] [redacted] [redacted].
If you have any further
questions, please contact me directly at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms. [redacted]’ concerns. Ms. [redacted] enrolled in our ABC Certified...
Wedding Planner program on July 11. 2017 by submitting a down payment and a signed enrollment agreement. When Penn Foster went to cancel out Ms. [redacted] account, her autopay savings was added back in error and was reapplied to the liability. This did lower the amount of Ms. [redacted]’ eligible refund. On January 18, 2018 I correctly closed out the account to issue a refund check of $6.50. This can take a few weeks to be printed and mailed out. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted]. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address Mr. [redacted]’s concerns. Mr. [redacted] enrolled in our Computer Support Technician Career Diploma on October 20,...
2013 by submitting a down payment and a signed enrollment agreement.
If students cancel within five days of their signed enrollment agreement, they receive a refund of all monies paid. For students who cancel after the five day grace period and complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping fees. This is stated on Mr. [redacted]‘s signed enrollment agreement. Since Mr. [redacted] completed over fifteen percent of his exams, he owes twenty-five percent of the tuition including the fees previously mentioned. According to our records, Mr. [redacted] called on November 4, 2013 to cancel the account however, he disconnected the call and the account remained opened. There have been numerous attempts to contact Mr. [redacted] to advise him of his outstanding balance. In addition, Mr. [redacted]’s account only reflects $1.00 received as the first monthly payment of $49.00 declined.
In the event a monthly payment is ten days late, a $15.00 late fee will become due. If the default is not covered within forty days of the institution's notice, we reserve the right to call the total program price due immediately plus any related collection or attorney fees. This is stated on Mr. [redacted]’s signed enrollment agreement.
As a courtesy, I only charged Mr. [redacted] for the tuition completed and the registration fee, lowering his balance from $632.10 to $142.84. Mr. [redacted] can make payments to the outside agency until the remained amount has been paid. At that time, Mr. [redacted]’s credit report will be amended within thirty days.
If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care